Chateau Inn and Suites Downey

2/10

Poor

12 Mar 2026

Michaela

Horrible

2/10

Poor

07 Mar 2026

Richard

Too cold for the pool... heater worked ok. Toilet was woobly. There was an elderly lady in a wheel chair harrassing everyone.

Self

2/10

Poor

06 Mar 2026

Gary

This is the kind of experience you might expect in a third world country. Dirt, mold and severe neglect. The water was at least hot, though.

2/10

Poor

02 Mar 2026

andres

rooms stink gross, pool is dirty, theres homeless around the property, they dont hire a security to avoid all that, they also allow anyone on the property and im talking about anyone, someone knocked on my door and asked my mom if she wanted to drink and he didnt even stay there at the hotel, the staff get mad when you ask them to get you towels or even talk to to them, the night shift guy was understanding but still had an attitude, definitely wont be staying here again

4/10

Poor

02 Mar 2026

Erik

It wasn't noisy. But around midnight i got a random knock on the door. The tv didnt work. There were nails sticking out from the floor. The safety device for the door was missing. When i asked for tthe firestick remote i was told to kick rocks. No wifi

Self

2/10

Poor

01 Mar 2026

Hung

Yes, the room is neglected. 1960's furniture. AX receptacle isn't screwed onto the wall. The fact that that outlet is hanging there is an invitation to some young guests having a fatal accident. The driveway to the parking lot which is situated behind the hotel is very narrow and dark. A full size SUV or a van may not get thru.

Only one AC outlet's near the bed, near means 2+ feet away. The landscape is run down. The TV is too, too small and mounted too far away from the bed. A 55\" TV only costs a few hundreds at Costco.This is my worst experience.

Self

2/10

Poor

28 Feb 2026

Ricardo

Bad attitude from all .
Dirty . No electrical outlet covers . No air-conditioning.
And nothing that is on the information exist.
This a 50 to 25 dollars motel for bumps .
BIG MISTAKE

2/10

Poor

25 Feb 2026

Ruben

Bed bugs yes neglected no manners

Partner

4/10

Poor

25 Feb 2026

luis

No microwave, the room door kep malfunctioning

Self

2/10

Poor

23 Feb 2026

Ismael

The nastiest place I’ve ever stayed at nobody sleeps there drug infested even the roaches are high for reals!!

2/10

Poor

23 Feb 2026

Ashley

The worst place I’ve ever been. No toilet seat no shower head roaches in the bed so much more

Partner

2/10

Poor

20 Feb 2026

Suaad

It was not clean. The reception staff treated me badly. The place didn’t feel safe. On the last night, there was a lot of noise, people running and crying, and I couldn’t sleep — I felt scared. Also, the room door couldn’t be locked from the inside

Self

10/10

Exceptional

18 Feb 2026

Angel

You can hear everything in there

Partner

2/10

Poor

16 Feb 2026

Tracie

Horrible! Dirty! Roaches!

2/10

Poor

09 Feb 2026

Jocee

Room was inadequate. Fitlhy and cochroaches everywhere. Truly don't book

6/10

Pleasant

02 Feb 2026

AL

Rooms look old, needs paint jobs. Some extra cleaning would be good for this property as well. Since it was short stay I won't be too critical. Appreciate that the room had a microwave and a fridge at least. If I was staying for a week or longer this place wouldn't be my choice

Friends_and_family Family

2/10

Poor

26 Jan 2026

Angel

This motel does not match the photos online, and the condition of the room was unacceptable and unsafe. We arrived at 2:00 AM, and the only available parking was behind the building by a dumpster. While walking to our room, we passed other rooms with curtains open showing active construction.
When we entered the room, the door was immediately an issue. It did not close properly. The latch and metal hardware were misaligned and partially coming out of the frame, leaving a gap where hallway light came in. We had to force the door shut and lock the deadbolt just to keep it closed. The safety latch at the top of the door was missing entirely. Because it was 2:00 AM and we were able to secure the door with the deadbolt, we went to sleep, assuming this was the downside of staying at a cheap motel.
By morning, we noticed additional problems: the TV was off its mount and leaning against the wall, a hole in the bathroom wall stuffed with toilet paper, no toilet paper holder, dirty walls, bathroom vanity lights not working, cracked light switches, and mold inside the AC/heater unit.
We woke up at 10:30 AM, and checked out at 11:00. When I reported these concerns and asked about a refund or partial refund, the front desk staff member responded dismissively, questioned why we slept, and offered no solution. The interaction took place through a locked glass window, with no apology or acknowledgment.
Between the misleading photos and poor maintenance, this stay was extremely disappointing.

Leisure Partner

4/10

Poor

22 Jan 2026

Esteban

To noise, the bed is not comfortable, all bigth people is walk and talk around, 2dn floor i guess is no carpet, because i heard all walks

Business_and_leisure Self

6/10

Pleasant

21 Jan 2026

Stephanie

Needs better maintenance and cleaning up had to use a literal nail to turn on shower. Walls of peoples dirty hands were on the walls. Toilet wasn’t cleaned had someone’s pee still in there. Bed sheets were stained. Staff was really nice nothing to complain was there 24/7 really straight forward.

Leisure Partner

2/10

Poor

18 Jan 2026

Tiffany

The lady in the front office was very rude unfriendly
Did not feel like she wanted to work
Parking was very limited pool was not clean
Room condition was poorly maintained

Friends_and_family Family

10/10

Exceptional

17 Jan 2026

April

Very clean friendly staff affordable the house keepers are nice quite environment children friendly and service animal friend come equipped with refrigerator and some rooms with microwave I have no complaints. Wish it was summer so I could get in the pool.

Leisure

2/10

Poor

14 Jan 2026

kristian

Room is dirty, bed stains, there's a hole on the wall, bathroom is old with no shower head, deadbolt is broken, parking lot looks shady with cars that are parked longterm broken windows, covered with tarp and full of trash inside. Bottles of beers scattered around the parking lot.

Self

2/10

Poor

13 Jan 2026

Monique

The shower was being held up with a shoelace . There was a big hole in the shower and roaches everywhere. The floors look like they never clean them and the lady in the front office is super rude and hella grumpy she has no people skills. The remote for the tv doesn't. The microwave didn't work and they lie because they don't even have a mini fridge they have a wine cooler that they consider it as a fridge. It's disgusting

Leisure Self

2/10

Poor

13 Jan 2026

Hehima

Roaches, broke remote, holes in the wall near outlets, wack AC. The room was old, had a horrible smell and the floor was sticky. Tv barely hanging on to the wall and outdated. Tables and furniture old, chair has bottom hanging out its just horrible and not worth any price paid. I wouldn't recimmend.

4/10

Poor

12 Jan 2026

Jie

Feel not safe around the facility and parking area

Leisure Family

2/10

Poor

11 Jan 2026

katrina

This time was worse, the sink was backed up, the remote for tv didn't work on tv so 2 days of watching from my phone. Maintenance guy never showed to fix it. Locks on door broken. Heater didnt work.

Self

4/10

Poor

07 Jan 2026

Jael

The room was neglected and barely clear. There is a dangerously exposed outlet near the bathroom entrance for possible electrocution. The room is very worn and there is no light above the vanity. The door key did not work initially until the manager opened it; and the remote for the in-room TV did not work after several tries. I would only stay here again if it was the last place and I need emergency shelter. Tenants are noisy and police visit often.

Friends_and_family Family

2/10

Poor

04 Jan 2026

DARRYL

The room was nasty looking, the towels was dirty. The room smelled like a sewer so bad that it was hard to breathe. I told the lady at the front desk and she just shrugged her shoulders as if oh well. It was so bad that i didnt even stay there. I only stayed in the room for about 20 mins and had to leave.

Leisure Partner

6/10

Pleasant

31 Dec 2025

Susan

The appearance. It’s looks dirty outside. Friendlier staff

Business

2/10

Poor

30 Dec 2025

Sang Ho

I checked in, and immediately I had to leave (check out) the hotel. Because the hotel is in a horrible condition, and I felt endangered and scared. The room and the hotel in general was extremely unclean. The hotel owner(?) told me to cancel, and I shall get refund except one night. At this point, I no longer care anymore. Because I felt I had to leave(run away) right away or immediately. Please I must recommend you remove the hotel out of your network for your own reputation. The hotel is located in the bad location, and conditions and services are really bad. You will definitely feel you are unsecured at one of the dangerous places.

6/10

Pleasant

26 Dec 2025

Veronica

Easy fast stay

2/10

Poor

25 Dec 2025

katrina

Ill let the pictures do the talking. What staff? Horrible and i wasted my points on it. SMH

Self

2/10

Poor

24 Dec 2025

Atef Ali

Room was beyond dirty and smells

Self

2/10

Poor

23 Dec 2025

Gigi

We were treated ver badly by owner and residents police were called in to have her taken out this was very scary and the profanity was very hard.

Business Family

2/10

Poor

21 Dec 2025

Gigi

The parking was not easy, it's dark, it's not lit, it's dirty.It's very hard to drive In-N-Out at night.Especially, that's a dangerous area.Dangerous hotel to stay in

Business Partner

2/10

Poor

21 Dec 2025

Gigi

I've never seen such a filthy place. I will try to take pictures and submit them to show that this hotel is one of the worst places I've ever seen, I had my brother staying there and it was bad. They never came in to replace the microwave, it was burning, the bathroom plumbing was bad. It was horrible, the worst my brothers would ask for help and no one would come to the room for toilet paper for towels.What's the worst the worst

Business Partner

2/10

Poor

21 Dec 2025

Gigi

The
Parking is horrible, it's dark, it's dirty.It's unsafe

Business Family

4/10

Poor

11 Dec 2025

Timothy

The room felt neglected. There were a lot of people hanging around that were not staying there. I never saw anyone who worked there the whole time.

Partner

10/10

Exceptional

07 Dec 2025

Roy

Very clean, a pleasant stat

Leisure Self

10/10

Exceptional

04 Dec 2025

Oscar

Yes head will secure easy to park in plenty of parking, very helpful staff

2/10

Poor

21 Nov 2025

Eric

The manager was very rude to. She would not let me check in to my room. I had to get customer service support to contact her to let me check in to my room. After customer service contacted her, she let me check in to my room, but she was extremely rude to me. She did not apologize, and did not make any attempt to explain why she did not let me check in to my room. The room she gave me was terrible smelling, unclean, and the heater did not work. I had to bring my own portable heater. During the day, they were doing construction in the rooms below me. Also, there was a guy playing his electric guitar. He was plugged into his amplifier, the music was very loud and unsettling.

Business

2/10

Poor

20 Nov 2025

Jimmy

I made the reservation online.I get there wait half an hour before someone comes to help me. parking lot super sketchy the door to my room was stuck bed sheet had stains never going back

2/10

Poor

09 Nov 2025

George

There was a broken tile on the floor the tile sliced my foot wide open.
In the middle of the night i took pictures and gave it to the management there

Business Partner

2/10

Poor

09 Nov 2025

Ingrid

no comment

Leisure Self

8/10

Excellent

08 Nov 2025

Eduardo

Yey

10/10

Exceptional

06 Nov 2025

FRANCIS C

spotless. warm. inviting. great place for a few bucks!

Leisure Self

10/10

Exceptional

26 Oct 2025

VANUSA

😊😊

Business Self

10/10

Exceptional

05 Oct 2025

Cameron

Awesomeness

10/10

Exceptional

05 Oct 2025

Cameron

Awesome

10/10

Exceptional

05 Oct 2025

Cameron

Great

4/10

Poor

30 Sep 2025

nancy

Toilet didn't flush, there was gangsters asking us for drugs and it looked like it was not even in business.

Leisure

2/10

Poor

28 Sep 2025

Selign

Terrible fill with roaches not clean tv doesn't work

Self

6/10

Pleasant

25 Sep 2025

Osbaldo

The room was clean, comfortable bed. Sink faucet shoots water directly at you if you are not careful. Place needs renovation. Smells old and dingy. Parking is unsafe, it looks like a homeless encampment. I had to park my car a block away a the nearest shopping mall.
I will not be staying here again.

Business Self

10/10

Exceptional

24 Sep 2025

Robin

Great

10/10

Exceptional

23 Sep 2025

Robin

Great

Business_and_leisure

2/10

Poor

23 Sep 2025

Amaris

Unsafe. Strange looking people hanging out. Things broken in the room, brick in the room, asked for the hottub no tub at all, leaks on the second floor, tools out everywhere. Mirror fell off the wall in the middle of the night. It was our wedding night we were exhausted so we stayed only stayed a few hours after we had that mirror fall we left. Parking is hard to get in and out and that is scary.

Partner

2/10

Poor

22 Sep 2025

María

Is dirty everywhere also were cockroaches on the rooms

Friends

6/10

Pleasant

30 Aug 2025

Larry

Very unkept, dirty

Leisure Family

8/10

Excellent

15 Aug 2025

Robin

The price of the room was exactly in my pay range and the front staff was friendly and professional.

Business_and_leisure Self

4/10

Poor

22 Jul 2025

Verified traveler

Your manager was pleasant and understanding but your housekeeping manager was horrible. According to ADA, im only required to state if my animal is a service animal and what he is trained to do. Instead i was made to bring a note from my doctor which violates HIPPA, your housekeeping manager was always giving mean stares at me and my animal and made it clear she was not happy i had my service dog with me. Overall, room was comfy and nice. There are permanent guests and on saturday evening, police came due to domestic abuse.

Business Family

4/10

Poor

23 Jun 2025

Julie

the room had blood on walls and door sheets were dirty with blood stains and bugs found in am on floor. Just one of the worst places I have stayed

Leisure Family

2/10

Poor

21 Jun 2025

Anthony

Ugly Property poor management

10/10

Exceptional

06 Jun 2025

Jose fredi

Thank you

Business Family

10/10

Exceptional

30 May 2025

Gustavo A

Great resting!!

2/10

Poor

24 May 2025

Yadira

These place is terrible apartment dirty with insects and bad odors, it looks like people lives there . I step in a dog or human poop on the hallway. I don’t recommend these place. We decided to not stay there we had to get another hotel at last minute.

Leisure Family

2/10

Poor

19 May 2025

Alma

Was harassed outside by a man they wouldn’t give me a refund when I tried to cancel I didn’t feel safe the front desk yelled at me because I went through the wrong door which it was open with no signs indicating to not go through there .

Leisure Family_with_children

2/10

Poor

12 May 2025

Susan

Got there nobody answered our calls or doorbell to check in

2/10

Poor

03 Nov 2024

David

When I arrived my room was dirty visibly had trash on the floor hair on the floor loose change a sandwich wire tie and some crumbled wrappers in the corner, the floor was not swept or mopped an visually you could see dirty wet foot prints in the shower.. when I went to the front desk to complain the front desk said that’s the nice room… I asked for a clean room an he said he could have a maid come clean it… I paid for a clean room not for them to clean it when I brought it to their attention… when I asked for a new room I was given a room in vested with roaches… literally opened the door and roaches were scattering everywhere… absolutely disgusting.. the nicest part of this place was the name chateau… This place is HORRIBLE literally had drugged out zombies walking around the parking lot am going from one room to another and a guy was walking around with a hypodermic needle on his ear and offering drugs …

Business_and_leisure Family

2/10

Poor

28 Oct 2024

Wanda

The people that were hanging around on the steps, it didn't look safe. I was very uncomfortable. We check in and check out very unhappy

Partner

2/10

Poor

13 Oct 2024

Maria

There’s a lot of homeless they have people weird I couldn’t sleep because People was outside talking running drinking. It was terrible.

10/10

Exceptional

29 Sep 2024

Salvador

Great

6/10

Pleasant

27 Aug 2024

Verified traveler

Room had no towels, no toilet paper, no tv, gang writing on the mirrors. Missing the very basics. If they just provide basic things maybe it would be a good hotel. Somebody is not doing their job and needs to be replaced.

Partner

10/10

Exceptional

22 Aug 2024

sofia

,

2/10

Poor

10 Aug 2024

Karen

Very dirty, loud and had roaches, tv didn’t work, bed felt like it was going to break . No small towels and bathroom was leaking, floor was very dirty too

Partner

6/10

Pleasant

27 Jul 2024

Speedy1er

Great

2/10

Poor

22 Jul 2024

Jose

Horrible room dirty and looking very bad

Friends_and_family Family

2/10

Poor

22 Jul 2024

Ildefonso

Bathroom have moo

Leisure Family_with_children

4/10

Poor

19 Jul 2024

Mohammed

Cleaning wise 0

Leisure Family

2/10

Poor

13 Jul 2024

Raymond

I regret this day!

2/10

Poor

07 Jul 2024

GRISELDA

People smoking and getting high in stairs and running around the hotel screaming at 10:30 p.m.

Business_and_leisure Self

2/10

Poor

06 Jul 2024

Verified traveler

Find a different hotel

Inside: room was in disrepair. Door will not close when you are outside unless you use the card to engage the lock. Was a hole in the bathroom that looked like someone punched it. The vent in the bathroom was missing. The security lock on the inside of the door is missing too. Because I was a single occupant, housekeeping came in and took a pillow, leaving me with only 1. The mattress is larger than the box spring. So the edge hangs over. If you are too close, you risk falling off. Outside: trash bags are scattered all over the outside of several rooms. Appears that this is more of an apartment complex vs hotel. Lots of people live there. The people living there appear to be on drugs and use the rooms as a low end brothel. People are up all night outside. Sometimes there were fights, other times there were sounds of drills and grinding tools. Ice machine doesn’t work. Driveway to parking is very narrow. The pool area is well lit, but the parking feels unsafe. I ended up parking my car at a better hotel and Uber’d to the motel. I tried finding another hotel, but they were all sold out due to the 4th of July. So I had to make due. But never again will I go there.

Self

6/10

Pleasant

29 Jun 2024

Ryan

Seemed like people were living there long term, drug activities apparent. Staff was really nice. No trash can in room. No wash clothes. No TV remote.

2/10

Poor

24 Apr 2024

Linda

Dirty and they have roaches and don’t care about accommodating they guest they need to be shut down

2/10

Poor

18 Apr 2024

Alex

People seemed to be living in this establishment

2/10

Poor

23 Mar 2024

Verified traveler

Not secure 😕 the rooms it's doesn't have TV, not so clean

Partner

2/10

Poor

10 Mar 2024

Noemi

No service, no one to help

There was only one towel in the room and when we tried to get help no one was in the office. The room is outdated and not clean. They were homeless all around.

Partner

10/10

Exceptional

01 Feb 2024

Veronica

The owners are very nice and reasonable

Leisure

2/10

Poor

28 Jan 2024

Carlos

A lot noise not tv an service fatal