Name: Embassy Suites by Hilton Los Angeles Downey
Address: 8425 Firestone Boulevard, Downey, 90241, US

4/10

Poor

04 Aug 2026

Josue

Room was liking water from the ceiling kitchenette, bathroom had mold, bedroom was outdated for the price i expected more than the cheaper ones on the area. To top it of I call the reception and ask for another set of bed sheets, and i never got them.

4/10

Poor

04 Aug 2026

Carol

This property was disappointing and is in need of repairs/updates. The room was dark, despite 10 lamps in the rooms, but was dismal overall. The curtains were broken, the toilet paper holder was broken and it was not an overly clean room overall. For the amount of money each rooms costs, it was a huge disappointment

10/10

Exceptional

03 Aug 2026

Amber

Good

10/10

Exceptional

02 Aug 2026

Jennifer

Stayed here again for our trip! Can’t wait to book again next year

8/10

Excellent

02 Aug 2026

Guadalupe

Check-in staff was very nice and helpful. We loved the complementary breakfast.

10/10

Exceptional

31 Jul 2026

Lotika

10/10

2/10

Poor

31 Jul 2026

Valerie

Don't use a 3rd party (ie. Expedia) because they will cancel you without details or letting you know.

10/10

Exceptional

29 Jul 2026

Elio Segura

Clean room and bathroom

4/10

Poor

28 Jul 2026

Gilbert

Horrible service while staying at this hotel. Checked in at 4 and had to wait over an hour for our room. When we finally got our room it had a very strong smoke smell. The front desk had no sense of urgency in getting me another room. We stayed in our car until the next available room was ready. The pool was also closed so we couldn’t even hang out there. The bed frame was extremely dusty and dirty as well. I will never be staying here again they definitely need to upgrade these rooms.

10/10

Exceptional

28 Jul 2026

Gerson

Our room was clean and breakfast was delicious. There is a cook making omelets. Our stay was very enjoyable. The only problem was that there was no body wash. It appeared to have been ripped off the bathroom wall. There was an empty space in between the shampoo and conditioner with glue residue. Also one of the elevators were not working. We went during the week so it wasn’t too bad waiting for an elevator. There were three others.

10/10

Exceptional

28 Jul 2026

ANITA

We absolutely love this hotel. This is where we come to all the time. We love the made to order omelets. The food is good. The indoor pool is awesome as well, with adult only hours 9pm to midnight. Family friendly atmosphere.

10/10

Exceptional

28 Jul 2026

Matilde

Clean room and bathroom and clean good

6/10

Pleasant

27 Jul 2026

Sandra

We stayed there for 3 nights for an event. The hotel was okay but can use an uplift overall. Bathroom was quite small and the bath clogged and would fill in with water at every shower. I didn’t like that parking was not free at this location, this is not downtown. Breakfast was okay. Staff were nice and friendly. We liked the evening complimentary drinks. Location is nice and close to many stores and restaurants.

6/10

Pleasant

27 Jul 2026

ISABEL

Liked the location, but had to wait for check in. In our room, there were socks and fruit peel left on the floor, also was missing one remote control and the bed lights were not working.
The bathroom shower head had no pressure.
Enjoyed the reception and location .

10/10

Exceptional

27 Jul 2026

Sylvia

Property overall was clean and staff was professional.

2/10

Poor

26 Jul 2026

Miguel

DO NOT RECOMMEND THEY TOOK OVER 2 HOURS TO GET ME A ROOM AND I WAS LATE TO MY CONCERT BECAUSE OF THEM AND THEN THEY DOWN GRADED ME FROM THE ORIGINAL ROOM I HAD. DO NOT COME HERE.

2/10

Poor

26 Jul 2026

Priscilla

It's not the property. It's the fact that when we checked in they did not have a reservation. The only reason we got a room was because I had the confirmation number. It's Expedia that I have a problem with. The second thing is that we rented a car through Expedia and when we arrived in Napa, there was no car available and the clerk was so rude. Obviously we were very upset to be sitting there with no car and were on a time-frame. That was the worse experience we've had and I can't believe these were with the last two transactions we had with Expedia. I don't trust you guys anymore.

4/10

Poor

26 Jul 2026

Gary

The hotel was hot my room was hot I called front desk and they said it was on but it definitely wasn’t my room had the going no cold air made it about impossible to sleep!

6/10

Pleasant

25 Jul 2026

karen

The location was perfect but the rest were not so. Air conditioning and vent does not always work. I found food and socks in the room. Was missing towels and soap- had to reach out. Front desk seemed clueless. People are in line waiting and they walk back and forth but do not help. I would not recommend unless it’s based on location only.

2/10

Poor

24 Jul 2026

Mariana

Our room was never clean on our stay during our stay found some other that didn’t belong to us around the bed

6/10

Pleasant

23 Jul 2026

Daniel

The best thing I can say about this property is that it’s the least terrible in the vicinity. Every bathroom is always wet and smells of mildew, all metal is rusting, drywall is damaged in most rooms, the furniture is dirty, and you’ll likely receive no cleaning service unless you ask multiple times. Towels are guarded like a precious commodity so you’ll need to ask because there will not likely be enough in your room. That said, the location is great and the rooms are spacious with relatively comfortable beds.

6/10

Pleasant

23 Jul 2026

JUAN

It was an ok experience.
The location is excellent and the restaurant near the hotel, Mimi’s, is a must go experience with a great staff there.

4/10

Poor

23 Jul 2026

Samuel

The hotel was well located and walkable to lots of places. BUT that was the only thing that was good about it. The hotel was extremely HOT And HUMID. There were never any clean towels. We stayed for 6days and our room was only “cleaned” twice. Literally, all they did was fix the blankets on the bed and restock toilet paper. We left towels on the ground like they asked us to so that they would know to restock them when they can and “cleaned.” But they would just leave the towels on the ground and like I said before, there were never any clean towels! We would have to wait about an hour for towels to be brought up and if we asked for one more they questioned us about how many towels we already had in our room, like if we were hoarding them or something? The gym is sooo basic and humid. The line for the free breakfast is so long. And then there is a guy that hunts you down to try to sell you Hilton timeshares! Oh and the elevators take about 3 business days. You have been warned!

10/10

Exceptional

21 Jul 2026

ELMER

I love the breakfast buffet!

Family_with_children

10/10

Exceptional

21 Jul 2026

Dyva

Clean room, nice staff and excellent breakfast!

Family

10/10

Exceptional

21 Jul 2026

Matilde

Clean good breakfast

10/10

Exceptional

20 Jul 2026

Kristi

Great hotel with a delicious breakfast! Wonderful central location!

Family_with_children

8/10

Excellent

20 Jul 2026

Judy

Staff were vry nice. We booked an ADA room that was not available which made our visit very difficult. ADA parking was also an issue there a only a few stops that get taken by non-ADA cars. When there was ADA parking available, there were a number of cars parked along the ADA path so we had to circle all they way around to even get to the ADA parking spaces.

Family

10/10

Exceptional

19 Jul 2026

Lidia

Very Good service

Family

2/10

Poor

18 Jul 2026

kisha

nice place I love it .

10/10

Exceptional

18 Jul 2026

bertina

Love this place. My hubby was very surprised. I got us a room it was beautiful 😍

8/10

Excellent

15 Jul 2026

Julian

I got there at check in time 4pm and the room wasn’t ready until 5pm. The free breakfast buffet was ok, nothing great. The best part of the stay was the room. The workout room is minature. The pool was fine. I was somewhat underwhelmed by the experience. I expected a little more all around.

Family

2/10

Poor

12 Jul 2026

Erwin

The phone in the rooms were not working. The toilet was clogged. We were only there for a day and got back in the room late night and was hoping to shower and get ready for bed. But unfortunately we had to deal with a clogged toilet. We had to go down from the 8th floor to request a technicican since the phone was not working.

The elevators are the slowest I've ever experienced. The musty/mildew smell in the breakfast seating area is horrendous. The only reason you would want to stay here is because of Porto's proximity.

Friends_and_family Family

6/10

Pleasant

11 Jul 2026

Shan

The building is very old and the area is not very pleasant. The toilet was clogged and a guy came and opened it but it was making weird noises after that. The breakfast was great. Overall the staff was helpful.

Family_with_children

6/10

Pleasant

10 Jul 2026

Tom

I would have given a better review, but things being out of order made for a not so pleasant stay. The pool was closed on a day my kid really wanted to swim. The hot tub was out of order the whole visit. One elevator closest to our room was out of order the whole stay, making every trip up and downstairs much longer, especially since the housekeeping staff also used the same elevators.

Family_with_children

10/10

Exceptional

10 Jul 2026

Sandra

We enjoy staying at Embassy Suites for its amenities and free breakfast. The indoor pool is always a hit with my kids. Can be used rain or shine.

Family_with_children

6/10

Pleasant

10 Jul 2026

Bianca

From the moment we checked in, there was a huge cockroach crawling around the lobby. It was pretty gross, and it wasn’t until I pointed it out and asked someone to kill it that the staff addressed the issue.
The rooms appear to have been updated, but unfortunately the bathroom was not. Our bathroom was very small was not clean. There was gunk around the toilet and the tub of the shower had a crack in it. I carry Lysol wipes so I cleaned before we used it. The shower wouldn’t drain, and when I reported it to the front desk, I was asked if I wanted someone to take a look at it. Of course I did, considering we still had two more nights of our stay!! What type of question is this ?
I also requested fresh towels and light housekeeping. We were out from 10:00 a.m. until about 9:00 p.m., so there was plenty of time to service the room. While the shower drain had been cleared, all of the debris and gunk that had come up was left behind and not cleaned. We also never received fresh towels, so I had to go back to the front desk to request them.
If this hotel weren’t so close to our family, we probably wouldn’t stay here. The bed was comfortable enough, but the pillows were so flat they felt like sheets of paper.
On the positive side, the property was quiet, and the complimentary breakfast was better than expected. The pool was closed during our stay, which was disappointing since we enjoy using that amenity on vacation, but I understand that unexpected maintenance issues can happen.

Family

10/10

Exceptional

09 Jul 2026

Anita

We LOVED it! We were there for a few things, Disneyland was the big one. We saw their little gift shop of it, the kids loved the elevator view of the inside of the hotel. We were so thankful they were able to let us check in early (w/ a fee) and we were roomed right across the elevator. We didn’t get to try the breakfest, but we had a lot of options available nearby. It was only less than 20 mins away from Disneyland so we loved it! Cheaper option for us. The staff were really communicative on questions answered, they also came by and helped clean the room while we’re out. Parking fee was taken by deposit and I think that was super convenient. We were able to get the suite with the couch bed as we had my family joined in last minutes and it was perfect! Small kitchenette area that’s nice, so that way no one had to wait to use the bathroom sink! Overall, perfect location and hotel was very clean. My kids loved it, husband wants to book another trip already!

Friends_and_family Family

2/10

Poor

06 Jul 2026

JARRELL

Construction everywhere not clean staff seems like they hate working there. I will not come back!

Partner

10/10

Exceptional

06 Jul 2026

Eduardo

Our stay at the Embassy Suites in Downey was fantastic. Close to restaurants and everything you need! The staff was pleasant and helpful. I would stay here again!

Partner

10/10

Exceptional

02 Jul 2026

Wendy

Clean hotel and room loved the bar happy hour great staff

Partner

2/10

Poor

30 Jun 2026

Tiffeni

Horrible. Be aware they do not have air conditioning in the hallways and it is hot. No parking spots but charge you twenty dollars a night. Pool was closed half of the visit.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

George

It was a really great place to stay. Very convenient for being fairly close to universal studios. 20 minutes away. Breakfast was great and the happy hour was a nice bonus with options for non alcoholic drinkers.

Family_with_children

10/10

Exceptional

27 Jun 2026

Pam

Staff was extremely helpful. Room was nice and the bed was very comfortable. The restaurant had awesome flatbread pizza. Great stay! I travel to Downey periodically for work and will definitely stay here again.

Partner

6/10

Pleasant

26 Jun 2026

Amira

All they dad to the room for my four days stay was putting some towels on the couch.
Every staff i ask about something i get a different answer.

Family

10/10

Exceptional

25 Jun 2026

David

Staff very helpful.

Partner

6/10

Pleasant

25 Jun 2026

Sonia

Room smell Drainage

Family_with_children

6/10

Pleasant

25 Jun 2026

Maria

The hotel is old, some electrical outlets did not work. The only amazing thing was the breakfast!!!

Do not plan to return here again.

Self

2/10

Poor

25 Jun 2026

Hajra

They gave me a room that was non smoking but people partied in it and it did not get cleaned well taking a shower and get out to change my feet were black again from how dirty it was. I told the staff they said we will change your room ended up the same no one came to bring us towels or my baby the play pen was not a good experience. Will never book there again.

Family_with_children

8/10

Excellent

24 Jun 2026

JENNIFER

The staff was great helpful and friendly. The room was great and location was good for what we needed. The hotel itself had some issues. The hot tub is supposedly being repaired but we never saw anyone working on it. Two of the four elevators in the whole place were broken, one broke a few days after we got there.

10/10

Exceptional

21 Jun 2026

Angel

Will definitely be back, the breakfast was amazing. The staff was friendly. The rooms were clean nice ambience.

Partner

2/10

Poor

17 Jun 2026

Irma Carbonell

Room was dirty bathroom wad disgusting, Rooms also, last time I stay there, to expensive for the quality being very poor. They need to hire people or teach them how to clean.

Family

10/10

Exceptional

16 Jun 2026

kisha

very clean and nice place.

Friends_and_family Family

6/10

Pleasant

16 Jun 2026

Luis

Cigarette smell as soon as we walked into the room. Room is stuffy and hot. AC control cannot be used by guest. Staff said engineers would take a look at our AC. Nothing was done. Breakfast and omelette station were good.

Family_with_children

4/10

Poor

14 Jun 2026

VERONICA

The room was not clean it was dusty and had hair and small piles of trash/ dust bunnies. The A/C was just barely cool, don’t expect it to be cold in the room. The bedding was stained with a questionable color that I think could be washed out. The sliding door did NOT LOCK!! The bathroom was semi clean. Just not clean and very outdated. The pool was not working and we were not advised till we got there. We had swimming plans as part of our trip. The good part was the omelette bar and the staff working the breakfast bar were awesome. Probably won’t stay here again for the price.

Friends_and_family Family

4/10

Poor

11 Jun 2026

Yesika

The pool was the main. Reason I spent so much money and time for the stay which I would of booked more days however the pool was hazardous to my grandkids we tried to manage the chlorine smell and water but it burned our eyes very much there is zero ventilation in the pool area I even brought it up to pool maintenance person testing the water that we had to get out and it burned our eyes the fumes were very bad it triggered my grandson to have a asthma attack and he dont have asthma.

Family_with_children

2/10

Poor

11 Jun 2026

Marcos

When we got to the hotel, we were informed that they did not have a reservation for us. Their response was that we would have to take it up with Travelocity. We had to pay their higher price to get an available room.

2/10

Poor

08 Jun 2026

Alfonso

We arrived at 4:00 PM, the hotel's stated check-in time, only to be told that our room was not ready because they were short-staffed and housekeeping had not yet cleaned it. We waited until 5:00 PM and still did not have a room. After more than an hour of waiting, we were finally offered a different room.

While the hotel did waive the parking fee as compensation, that does not make up for the inconvenience of arriving on time and being unable to access a room for over an hour. Staffing shortages are an internal management issue and should not impact guests who have paid for accommodations and expect a room to be ready at check-in.

Overall, this experience was disappointing and not acceptable.

Family_with_children

10/10

Exceptional

08 Jun 2026

Desiree

I stay here every time I head to Downey. I love this hotel, the staff is always very friendly and accommodating. Great amenities, breakfast is always good, you get free drink vouchers for the adults. Indoor swimming. 10/10 for me and my family.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Ivan

This is my go to hotel when I’m down south. Everything is always great. The shampoo and conditioner usually are empty that stir only thing I could say that would need to be checked but everything else is amazing. The breakfast as well the staff are all amazing

Friends_and_family Family

2/10

Poor

07 Jun 2026

Rick

first many things were out of order one of two elevators, the hot tub . my college team was playing in the regional world series ..I went to the bar for dinner ,before I could order my dinner in the 3rd inning the waiter changed the channel, I told him I was watching it . he pointed to a TV behind d me that I could not see because a hanging lamp was in the way . I stayed for one more inning and no one was watching the Stanley cup . by this time most other tables were taken . the good news is I quickly walked to the sports bar across the street. asked if they could put the Oregon Texas game . they sat me at a table near a TV no one was watching ..I watched my Ducks lose but the food was half the price and better . I stay at this hotel once a year and usually eat dinner in their bar one night on each stay . I will now go across the street
they also have a shake shack and Mexican restaurant half a block away . room was great , all staff other then the restaurant staff were great .

Self

10/10

Exceptional

07 Jun 2026

Nasser

Great

10/10

Exceptional

07 Jun 2026

Samantha

Our room was spacious and clean. We loved the Happy Hour. The inside pool was a highlight for our kids. It is centrally located with lots of eateries close by. We will be staying here again when in the area.

Family_with_children

4/10

Poor

05 Jun 2026

Marsh

Not the best. Many broken features in the room. A few safety hazards. Low quality food and the worst beer selection ever!

Partner

8/10

Excellent

03 Jun 2026

Margaret

Tina at the front desk was extremely helpful working through a reservation issue! The breakfast was fairly standard, not much flavor, but free and easy. Rooms need updating and a deep clean, but overall it was a good stay.

Family_with_children

10/10

Exceptional

31 May 2026

Joanne

I keep on coming back to Embassy Suites because it offers everything I need .It is pet friendly,very clean,amazing free breakfast,and the free drinks

Family_with_children

6/10

Pleasant

31 May 2026

Antonio

The hotel itself is nice, the plumbing definitely needs some work. Toilet bubbled when flushed and clogged on 3 separate occasions. The Engineer let me know he unclogs approximately 10 toilets per day.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Oswaldo

Everything

Partner

10/10

Exceptional

30 May 2026

Tiani

Always our favorite spot to stay at when visiting family

Family_with_children

6/10

Pleasant

28 May 2026

Dan

I stay at this hotel at least every 3 months and it is always an issue with the elevators. One is always out, on my latest visit 2 of them were out. It is a long wait especially when it get closer to the weekends

Self

10/10

Exceptional

28 May 2026

gabriel

,, good

6/10

Pleasant

27 May 2026

Kaytlyn

Good location & clean room, when we checked in. Stayed 4 days. The housekeeping came in every day, and only made the bed, and removed used towels. Trash was not removed, & towels were not replaced with fresh ones. Normally, lots of parking, but an event next door made for no available spaces until late in the evening. Due to the housekeeping service, we will not be returning.

Family

6/10

Pleasant

27 May 2026

Aaliyah

One elevator was down, there was a huge roach in our room the size of the room is actually huge and very nice for the price but the roach really killed the whole experience and all they offered was 10k points and to void the parking and I didn’t even park.

Partner

4/10

Poor

26 May 2026

Alma

The staff at check out was courteous, however when we called previously to request early check-in we were told to call back on the day of our arrival. We did but we were told to call later in the afternoon. Hopefully, they can manage the rooms more efficiently so that they can accommodate guests in the future.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Alicia

We love the whole place. Great staff, delicious breakfast, comfortable rooms!

Family_with_children

8/10

Excellent

22 May 2026

Carey

I stay here every year in May. Most things were their usual Good. Happy Hour and the buffet breakfast are great. (Except, there was a new breakfast coffee, which was bland.)

Self

4/10

Poor

21 May 2026

Gabriela

In the main page for Hotels it doesn't clear say that parking is at a fee. Also WiFi is at fee. These amenities that are charged should be clearly stated in the main page.
When I checked in at the Hotel they asked for my plates because they wanted to make sure that only customers are parking in the hotel parking since its shared with Mimis Cafe. The clerk never mentioned that there was a $20 daily fee for parking.

Friends_and_family Family

2/10

Poor

21 May 2026

Joey

The property needs a major renovation! The same furniture has been there for the last 20 years with obviously no shampooing or up keep of any kind! I felt very itchy sitting on the furniture! The smell of old furniture filled the room it was disgusting to have to breathe in the room!The drapes were thick and moldy and made the room fill enclosed the small little iron balcony was filled with bird poop!The rug in the hallways are filthy! The pool room had no air flow was very muggy! That atmosphere attracts pests in which I saw coackroaches coming out of the stone where the built in benches were! The hot tub was moldy, the jets weren't working just being in the hot tub made my feet tingle! The bedding looks like the same bedding from 20 years ago when I first stood there just washed over and over for 20 years! Had a yellow tinge in the bedding. Maid service is not up to par with dirty towels in the hall Way and the same drinks laying around the hotel all day. The breakfast look like donated pastries from a food bank! The sausages were not real meat, the dining area was also outdated smelly old furniture that made me want to throw up my already disgusting food! I can go on and on but not enough letter space to continue. I'd rather save money and stay at a motel 6!

Family_with_children

10/10

Exceptional

20 May 2026

Kisha

nice place to be real Good place .

Friends_and_family Family

2/10

Poor

17 May 2026

Damon

Had an ant outbreak in the room. I went to the front desk to ask for assistance and was told there was nothing they could do since it was after hours. Had to talk to a manager and eventually had to change rooms after a few minutes of negotiations. Initially the front desk worker wasn’t too much help. I don’t plan on staying there again. The manager was great though. No complaints there.

10/10

Exceptional

17 May 2026

Esteban

Excellent stay

Family

10/10

Exceptional

16 May 2026

Francisco

Everything was excellent. Only exception was television in “living room” area did not work. But we didn’t really use it. Everything else was pure quality.

10/10

Exceptional

15 May 2026

Cristina

Breakfast

Family_with_children

8/10

Excellent

14 May 2026

Nermin

Very nice breakfast one of the better one.

Self

10/10

Exceptional

14 May 2026

Shatrice

I wished they can switch up a little it was the same breakfast everyday

10/10

Exceptional

12 May 2026

Matt

Great place

Family_with_children

10/10

Exceptional

12 May 2026

Gonzalo

Everything perfect!

10/10

Exceptional

11 May 2026

Alana

Everything perfect!

4/10

Poor

11 May 2026

Teresita

Breakfast was good.. but our room not to good.. the 1st room smell horrible and it ended up being the bathroom room sink was clogged so they switched us rooms at 9:00pm.. then the second room light switches were not working..but at that point I just was done..it is so unfortunate because we have been staying there for over 30yr..the night manager was very nice..

Family_with_children

4/10

Poor

11 May 2026

yuriria

Staff is nice but the whole property is poorly maintained. The room was very motel like. Furniture all stained, old bath tub, wall and baseboards dirty and needing repairs.

Family_with_children

8/10

Excellent

11 May 2026

Pankaj

Property needs improvement. There was smell on the carpet outside the room by the hallway. Also toilet flush is very slow for the water flow as well as the bath tub.

10/10

Exceptional

09 May 2026

Valerie

Room was clean, toilet handle was a little loose. Breakfast was amazing

Partner

10/10

Exceptional

08 May 2026

Elva

Bar offers good selection

Partner

10/10

Exceptional

06 May 2026

Brittany

Wonderful

Friends

10/10

Exceptional

05 May 2026

Jakaria

Clean room, great drinks, and wonderful breakfast.

Self

8/10

Excellent

05 May 2026

Lisa

Our stay was nice.

Friends_and_family Family

8/10

Excellent

05 May 2026

spencer

I’ve stayed here a number of times and I feel safe and comfortable .the staff is always friendly. The rooms are clean, and they serve a great breakfast with fresh on demand omelettes. The location is perfect for easy access to LAX ( depending of course on traffic) and other venues. I would recommend it for those looking to enjoy a relaxed stay in Downey.

Self

10/10

Exceptional

03 May 2026

Jennifer

Check in was quick and the staff are efficient in their work. The room was clean and amenities were sufficed.

Family

10/10

Exceptional

27 Apr 2026

Lesly

YES OUR BREAKFAST WAS DEFINITELY FRESHLY MADE WAS SOO DELICIOUS MY KIDS AND I ENJOYED EVERY BIT OF IT.