DoubleTree by Hilton Hotel Los Angeles Norwalk

10/10

Exceptional

14 Mar 2026

Nirenny

staff at the front desk was awesome and welcoming, there was full amount of parking.

My concerns were more related to the clean dripper a lot of stains on them and then they were too clean a little bit frustrating.

And then attempt to use the pool because it's warm out right now the poool was not clean at all. There was a lot of bugs in the water. A lot of leaves the pool was not kept.

6/10

Pleasant

13 Mar 2026

lisa

I wanted to bring to your attention several concerns I experienced during my recent stay. I was first assigned Room 524, where the AC was not functioning and the room had a strong smoke odor that appeared to be masked with heavy fragrance. The AC unit filters were packed with lint and debris, and there was noticeable dust throughout the room. Additionally, the hallway carpet leading to the room was wavy and posed a tripping hazard, and several doors and trim in the area were visibly marred. These conditions did not reflect the quality I expect from a Hilton-branded property.

I was then moved to Room 701, but unfortunately the issues continued. While the odor was improved, the room had stains on the carpet, dog hair on the couch, and a crusted substance on the floor and kitchenette area. The walls had dirt that wiped off easily, the microwave had food residue and fingerprints on the exterior, and the shower had mold on the outer door seal along with a crack in the shower floor that appears to be causing water damage.

Given the Hilton reputation for cleanliness and consistency, this was disappointing. In my line of work, I am trained to notice details, but these were not minor issues—they were basic cleanliness and maintenance concerns across two separate rooms.

I wanted to make you aware of these conditions so they can be addressed appropriately. I would also appreciate discussing what can be done to make this right, as the experience did not align with the rate paid.

Self

2/10

Poor

04 Mar 2026

Kenny

.

8/10

Excellent

03 Mar 2026

Josephine

Carpet dirty, staff can do better

Partner

10/10

Exceptional

03 Mar 2026

Adeline

All was clean, quiet - I was able to rest after a long trip

Partner

10/10

Exceptional

23 Feb 2026

Jennifer

I love this hotel ! I always feel so comfortable when being here

10/10

Exceptional

19 Feb 2026

Veronica

Clean rooms

10/10

Exceptional

17 Feb 2026

Wanona

This my home away from home. Always feel very welcom

2/10

Poor

16 Feb 2026

Derrick

Room was ran down, it had an awful smell like mildew, so we were moved then the next room had stained lamp shades, stained carpets & stained mattresses. Very disappointing and disgusting. I notified the front desk and they said Expedia will take care of it.

Business_and_leisure Family_with_children

10/10

Exceptional

15 Feb 2026

Luke

Easy check-in, clean room

Leisure Family

10/10

Exceptional

10 Feb 2026

Mona

The warm cookies were delicious. The room was very clean and big, specially the bathroom. It’s right on the freeway yet quiet. Close to everything. Excellent property. I highly recommend it to everyone

Leisure Family

8/10

Excellent

10 Feb 2026

steve

Staff was great. Room was clean. Bed

10/10

Exceptional

09 Feb 2026

CHRISTOPHER

N

10/10

Exceptional

08 Feb 2026

Eric

Nice room upgrade. Quiet. Quick responding staff

Leisure Self

10/10

Exceptional

08 Feb 2026

Juan

Clean bathroom

4/10

Poor

07 Feb 2026

Jose

Poor lighting in room
No air in restroom
No breakfast included
Shower dour not sealed, water leaking to floor

10/10

Exceptional

02 Feb 2026

Silvia

Yes it was clean, very nice

Leisure Family

10/10

Exceptional

31 Jan 2026

Dan

Great job

10/10

Exceptional

27 Jan 2026

Igor

Great place and service

10/10

Exceptional

24 Jan 2026

Mary Ellen

The staff was very friendly

Leisure Family_with_children

10/10

Exceptional

24 Jan 2026

Andre

Everything on point my fav hotel

6/10

Pleasant

22 Jan 2026

Brian

Could hear the highway all night, needs better windows. Rooms seem a bit dated, water pressure in shower was very low.

Business

10/10

Exceptional

21 Jan 2026

Juan

Clean room , nice room

10/10

Exceptional

20 Jan 2026

Jorge

Awesome!

10/10

Exceptional

13 Jan 2026

Sonia

Clean property and friendly staff. Great to have dining options on site.

8/10

Excellent

11 Jan 2026

Rosa

Clean room

Friends_and_family Family

6/10

Pleasant

11 Jan 2026

Joana

Felt

10/10

Exceptional

11 Jan 2026

Donald

The staff is always excellent. \"T\" and Denise from the front desk are super friendly and helpful as is all the staff. I enjoy staying here because its close to the freeway along with many dining and entertainment options nearby. The beds, linens and towels are comfortable. It's also nice to get the hot chocolate chip cookies when checking in.

Business Partner

6/10

Pleasant

10 Jan 2026

Lidia

I was not impressed at all. The lobby was sort of clean but the rooms lacked. The furniture was stained and the bathroom had a musty smell.

10/10

Exceptional

09 Jan 2026

brandon

Friendly

10/10

Exceptional

09 Jan 2026

Mosiur

Staff

Leisure Family_with_children

10/10

Exceptional

08 Jan 2026

Yolanda

Room was clean, and cleaning service provided during my stay. Kathy at the restaurant was amazing with her customer service. Hotel was clean and staff were friendly at check in and check out

Business Self

10/10

Exceptional

07 Jan 2026

Javier

The check-in was fast and easy. The room was perfect!

Business Self

8/10

Excellent

04 Jan 2026

Leia

I didn't have breakfast to rate it. I can't believe they tax you for their parking and a separate charge. I would've went somewhere else.

10/10

Exceptional

04 Jan 2026

Rosa

Staff was awesome with the 2 I interacted with checking in and checking out. Sorry didn't have breakfast there.

Friends_and_family Family

6/10

Pleasant

01 Jan 2026

Kaine

Parking is plentiful but the rooms haven't been renovated in a long time and the single restaurant offer mediocre food

4/10

Poor

30 Dec 2025

Simran

Room was not cleaned it properly and there is limited staff only one guy in the front so I have to wait 10 mint for check in

6/10

Pleasant

29 Dec 2025

Meynell

Staff are courteous. Our bathroom toilet made a lot of noise and it was not flushing right. I thought our reservation came with free breakfast when I booked it and once I confirmed, breakfast was not included.

8/10

Excellent

29 Dec 2025

Jaqueline

Overall wonderful stay staff was very friendly! The only con was that the iron-stained clothing. Would stay again, everything was very clean!

Leisure Family

6/10

Pleasant

27 Dec 2025

Melanie

The room was wonderful, but I wished there had been coffee kcups along with the tea…check in was not too good, the person who originally checked me in must’ve made a mistake because later when I came back to my room it had been checked out to a different person…the lady at the counter took care of the mistake…

Leisure Self

10/10

Exceptional

26 Dec 2025

Annie

Clean room, staff were nice, and everything was pretty easy and straight forward. Plenty of parking and just off the freeway.

Leisure Partner

2/10

Poor

26 Dec 2025

JIAHUI

Nothing was working when I check in, bathtub stuck and sink stuck, water takes hours to go away. Very bad experience, and I sent a message in chat, no one responded

10/10

Exceptional

23 Dec 2025

Juan

Clean room

Friends_and_family Family

6/10

Pleasant

17 Dec 2025

Carlos

We got a room right outside the gym and you could hear/feel people dropping weights on the floor at all times. Breakfast is expensive for what it is. Not to mention the servers are rude and lack customer service skills. Nothing too terrible here at this property but nothing great either. The employees all seemed to not care or like their job.

10/10

Exceptional

16 Dec 2025

Elizabeth

Great experience

4/10

Poor

14 Dec 2025

Daryn

Did not have breakfast

10/10

Exceptional

14 Dec 2025

ArAujo

Staff was very helpful

Partner

8/10

Excellent

13 Dec 2025

Dilshad

Room was clean but had some type of distinct smell not sure if from any type of cleaning chemical.

Leisure Partner

4/10

Poor

13 Dec 2025

Savannah

Definitely not a 4 star it was not the cleanest

10/10

Exceptional

11 Dec 2025

Gert

Great facility. Great people

Business

10/10

Exceptional

08 Dec 2025

Desiderio

Good

10/10

Exceptional

08 Dec 2025

Arlene

The staff was friendly and inviting. The rooms were good. The breakfast buffet was good. Overall a great experience for me and my family. Would definitely recommend. I am looking forward to my next trip. Thank you

Leisure

10/10

Exceptional

08 Dec 2025

Brenda

Great

Friends_and_family Family

8/10

Excellent

06 Dec 2025

DOMINGO

Good stay, great customer service!

10/10

Exceptional

02 Dec 2025

Monica

Spotless room great front desk

10/10

Exceptional

02 Dec 2025

Mark

Great!!!

8/10

Excellent

01 Dec 2025

Kazmere

The hotel staff were very nice. However, the room could have been cleaner. The walls and thermostat needed to be wiped down, and there was hair in both the tub and on the sink. The washcloths also could have been whiter.

Leisure Partner

10/10

Exceptional

30 Nov 2025

Ibett Alejandra

Clean room, easy parking.

Leisure Family_with_children

8/10

Excellent

30 Nov 2025

George

The room was clean and the staff was helpful. I was disappointed to see the hot tub filled in with dirt.

Leisure Self

10/10

Exceptional

30 Nov 2025

Lanny

Best

10/10

Exceptional

29 Nov 2025

Alex

Great stay very nice very clean free buffet the next day

2/10

Poor

29 Nov 2025

Luis

Fire alarm went off at 10 pm and staff was clueless and assumed it was a false alarm. This staff has no training on evacuation or emergency procedures. It was up to the guests if we wanted to evacuate. Fire alarm went off for several minutes, finally got cleared when I called the fire department myself.

10/10

Exceptional

29 Nov 2025

Nallely

Everything was great

Leisure Partner

10/10

Exceptional

26 Nov 2025

kenneth

The best

10/10

Exceptional

26 Nov 2025

Sabrina

Great stay, everyone was friendly and the room was clean.

Partner

10/10

Exceptional

24 Nov 2025

Richard

Staff was courteous and attentive. We had a restful stay.

Friends_and_family Family

8/10

Excellent

19 Nov 2025

Sharon

I had to be moved to a new room. The new room bathroom was not the cleanest but I made do.

The first room I checked into the bathroom was not clean.
Housekeeping has to make sure they don’t take shortcuts when cleaning.

6/10

Pleasant

17 Nov 2025

SHARRON

The room was in moderate condition. There were weird stains on the bathroom ceiling I took photos of. And the carpet (floor) was very dirty, ( not with crumbs or debris, but actually dirty with dirt.
The water pressure in the sink was quite low. And when I went to take a shower around 11pm the water was lukewarm. I actually had to step out and phone the front desk to ask if there was a trick to the lever to summon the hot H20, and the gentleman advised he would \"reset\" it, and to give it 15 mins or so.

Thankfully, after 15 mins the temp began to increase and eventually reached an acceptable temperature.

That being said, the staff was incredible. \"T\" the gentleman working graveyard was very courteous and as previously stated resolved the hot water issue. He was apologetic and solution-oriented. Friendly and warm.
As was the front desk agent who checked me in, the housekeeper who promptly responded to my housekeeping request for an extra towel. The tissue box was empty, not really a big deal, and the bathroom lacked a bathmat.

The super comfy bed was very well made, the sheets crisp and clean and the tuck nice & tight.

For an older property it did show its age, but I've seen worse (DoubleTree Whittier) at others similar in age.

If asked I'd rank this property a 6/10 for the condition, and a 9 /10 for staff/guest experience.

Overall score 7.5; primarily falling just a tad short (due to aesthetics) of what I expect of a Hilton property

Business_and_leisure

2/10

Poor

17 Nov 2025

Uche

The ac wasn’t working

Self

6/10

Pleasant

16 Nov 2025

yolanda

Ok

Friends_and_family Family

6/10

Pleasant

10 Nov 2025

Steven

It was ok, not near any conveniences, the hotel was 3 out of 5, staff was friendly however, but would not stay here again

Leisure Family

8/10

Excellent

10 Nov 2025

Rosa

We

Friends_and_family Family

4/10

Poor

09 Nov 2025

Hortensia

Air Conditioning to cold. Bed made noise. The freeway noise was loud nonstop. Didnt get a restful sleep.

Partner

10/10

Exceptional

09 Nov 2025

Gabriela

Friendly staff and a free yummy cookie!

Leisure

4/10

Poor

08 Nov 2025

Yolanda

I had reservations for a room with king size bed and was given a room with 2 queens. I was not informed when I checked in. I called front desk when I got to my room and was told “we don’t have king bed rooms available”. I had reservation made 4 weeks prior and even checked in early. I was there for 3 nights, not once was the room cleaned or given fresh clean towels. Other hotels I’ve stayed at go every day to clean and provide clean linens.

Business Partner

10/10

Exceptional

30 Oct 2025

Andre

Clean

6/10

Pleasant

29 Oct 2025

Jenny

The entire hotel needs some upkeep, it is very dated and grungy feeling. The tap water smells. The staff are great.

Business

2/10

Poor

26 Oct 2025

Gabriela

Hello,

I’m requesting a refund for my recent stay at the DoubleTree by Hilton Los Angeles – Norwalk on October 18, 2025, which I booked through Hotels.com. Upon checking in, I discovered that the room was extremely dirty and not up to the standards advertised.

There were visible stains on the bed and floor, grime around the toilet, and other unsanitary conditions. I’ve attached photos as evidence. I brought this to the attention of the front desk, but the issue was not resolved, and the room remained in unacceptable condition.

Given the poor and unsanitary state of the accommodation, I’m requesting a full refund for my stay. Please confirm receipt of this message and let me know if you need additional details or photos.

Thank you for your attention to this matter.

4/10

Poor

21 Oct 2025

Felipe

The room smell very bad the room looked dirty

2/10

Poor

17 Oct 2025

Daysha

This place is dirty. Bathroom had a strong odor and carpets felt dirty. Our feet were literally black from walking around the room. Beds were uncomfortable. Service was decent but they looked at us strange as if we didn’t belong there. Area is sketchy it’s by the freeway so the smells outside the building are not pleasant. Definitely wouldn’t stay here again!

Friends_and_family Family

6/10

Pleasant

15 Oct 2025

Martha

Walking distance to Out Back Stake House & movie theater

Leisure Family

8/10

Excellent

11 Oct 2025

Lee

Staff was great.

Leisure Partner

4/10

Poor

11 Oct 2025

Claudia

I checked into a non smoking room. Once i opened the room door the smoke smell wa unbearable ( i dont smoke). I went back to check in and notified them that the smoke smell was very strong. The guy at the front said that was the onlh room on that floor he had available. I had to tell him to check other floors. Idk why i had to tell him how to do his job. I didnt hear any sort of apology or reassuring words.
There is water available in the rooms for 3 or 8 dollars. That was so lame. Also the elevators are located so far away from check in. The layout wasnt the best. The full bar had only well drinks.

Leisure Partner

10/10

Exceptional

07 Oct 2025

Liliana

The Doubletree has always been a pleasant day. People are friendly. I really enjoyed the neighborhood things to do freeway access a great day. Their breakfast was amazing.

Leisure

8/10

Excellent

05 Oct 2025

Justin

The staff were friendly and check in was a breeze. There was plenty of parking. Our room was overall great: clean room, comfy beds, soft pillows, desk to work, fridge for food. Everything you could need for a good night after spending all day out and about.

We had three issues though. First, the sink smelled like sewer but only when we first turned the water on. Second, the light for the hallway and bathroom did not work. There was not enough light from the room or the window to use for those areas so we had to call for support. When maintenance came down, he came back and forth to the room after trying to fix the issue but it was not working. We ended up requesting a different room. The maintenance guy confirmed we would need to. The third issue was in our second room, the comforter had a red paw print in what looked like hot Cheetos dust. We requested another blanket and it was provided although tiny. Even with these issues though, we had a great hotel stay and will be returning.

Leisure Pet

10/10

Exceptional

27 Sep 2025

Stephanie

Very nice hotel and inexpensive. Quiet room and comfortable bed

Leisure Family

10/10

Exceptional

22 Sep 2025

Alma

I love that there's restaurants just 2 min walking diatance and there's a movie theater right there as well. It's comfortable, clean and I love it.

Leisure Family

10/10

Exceptional

21 Sep 2025

Cristina

I loved it

10/10

Exceptional

14 Sep 2025

Angelo

Friendly staff and easy check in

Leisure Family

6/10

Pleasant

13 Sep 2025

jorge

Decent stay but bad in room dining experience

In room food service was lousy. Was brought in plastic bag and looked more like local take out food. The desert looked store bought. The room itself was good. Did like the msgs from hotel checking in on everything.

Partner

10/10

Exceptional

12 Sep 2025

Leonel

Good

10/10

Exceptional

10 Sep 2025

Craig

Checkin was perfect, room very nice

Leisure Family

10/10

Exceptional

09 Sep 2025

Kaye

Great stay

10/10

Exceptional

08 Sep 2025

Julio

This hotel has a nice restaurant as well as a large bar with plenty of seating. The hotel was clean and the staff was veey friendly. This hotel is a very good value for the price. I would happily stay here again next time I'm in town.

8/10

Excellent

07 Sep 2025

Noe

I would suggest having more staff to cover the bar and restaurant area. One person can’t be expected to make drinks, take food orders, and serve Food and drinks in a timely manner.

Leisure Partner

10/10

Exceptional

05 Sep 2025

Kelly

Nice hotel

6/10

Pleasant

05 Sep 2025

Jonathan

The pool is nice, the carpet had some old stains and one of the drawers was not working properly, it kept opening by itself.

Leisure Family