Name: El Balcón de la Bahía Suites by Sercotel
Address: Paseo de Menendez Pelayo, 44, Santander, 39006, ES

10/10

Exceptional

10 Jul 2026

Christopher

Mi quedada en el hotel fue fenomenal. Está muy bien ubicado y el personal fue extremadamente amable. La propiedad es limpia, hay gimnasio y piscina, y la atención al cliente fue increíble. Recomiendo a cualquier persona que quiera visitar Santander que se queden aquí.

Self

10/10

Exceptional

29 Jun 2026

trish

We had two rooms, one in each building. Both were perfect. They were very clean and comfortable. Flavia and Daniel are very friendly and helpful. Would recommend this location and would stay again.

Family

2/10

Poor

19 Jun 2026

Kevin

When I have driven for three and a half hours all I want is to check in go to my room. I do not want a glass of Cava, told to sit on a sofa and be lectured on the delights of Santander. There is only parking for six vehicles at the property so we were directed to a car park which we could not find. Fortunately we managed to find a space on the street after several attempts of up and down. Had we managed to find the car park it was two euros an hour which would have cost us at least thirty euros. When we were eventually shown to our room the member of staff insisted on carrying a bag and said she would get into trouble if I did not allow her to do so. That's not management, that's bullying! Whilst the room was clean and the bed comfortable it smelt of drains. We were told not to adjust the temperature of the air con because it affect the other rooms??? The complimentary breakfast consisted of an apple, an orange and a chunk of a traditional sponge cake. I don't blame the staff because they are trying their best. A boutique hotel it was not and quite frankly I wouldn't touch it with a ten foot barge pole.

Partner

10/10

Exceptional

18 May 2026

Francisco

Newly and tastefully renovated rooms. Spacious and great staff.

Partner

10/10

Exceptional

12 May 2026

Tim

Appreciated David’s help parking and feeling reassured our car was safe.

Friends_and_family Friends

6/10

Pleasant

06 May 2026

Allannah

The apartment hotel is in a great location, and is modern in design.

We experienced a few faults in our stay - the WiFi didn’t work the first night, and we couldn’t have a hot shower on our last day.
We also moved rooms, as our room smelt of drains - we were moved into a smaller room where the issue persisted. The first room also had shampoo that smelt of sulphur!

Overall the hotel was ok, the location made the property being so close to the restaurant district and within walking distance to the beach. The complimentary breakfast was a nice addition, and being able to use a umberella (because let’s face it you’ll need one.) But the rooms being open with the toilet shower etc was not something I would enjoy to stay in again.

Partner

10/10

Exceptional

27 Apr 2026

Alex

Had a great stay. Surprise goodies every morning was a pleasant treat. Location was perfect for our exploring. Central to all directions we ventured out to. For the days of no exploration needed the pool is well situated, receiving the majority of sunlight throughout the day. Location of the pool also, it maintained a peaceful and quiet atmosphere. Limited equipment in the gym, but definitely enough given the incline and decline walks that are guaranteed daily. Staff were super helpful and kind. When we return to Santander we will most definitely choose to stay here, without hesitation. Was very well appreciated. Look forward to returning.

Partner

10/10

Exceptional

21 Apr 2026

Stephen

Very friendly and helpful staff recommended an excellent seafood restaurant just round the corner and what sights to see in Santander

Self

10/10

Exceptional

16 Apr 2026

Ruby

Staff were super friendly and helpful

Partner

10/10

Exceptional

13 Apr 2026

Fabian

Excelente estadía.

Partner

4/10

Poor

10 Apr 2026

Pablo

Unfortunately, it lacks a few basic amenities that are crucial for any traveler. The rooms don't have fridge nor mini bar, no phones, the hotel has no restaurant or cafeteria, the staff leaves at 11pm and comes back in the morning, no shampoo/conditioner in the bathrooms. They provide you with one bottle of water for the entire night. Good help you if you have a medical emergency or a stomach ache.

Having said this, the staff tries really hard...maybe too hard! I received a call at my cellphone in the middle of siesta just to see: \"Is everything alright?\".

To be honest it felt like they were trying to force me into giving them a high score: \"Please do rate us at 10 because we are trying to increase our score\" were the last word we heard from the staff.

Partner

10/10

Exceptional

13 Jan 2026

Mona

It was an incredible experience! Director Daniel was a living definition of exceptional hospitality. We would return in a heartbeat.

10/10

Exceptional

25 Nov 2025

Yvonne

Beautiful boutique hotel, very clean and comfortable room with lots of amentities and very friendly staff.

Business

10/10

Exceptional

21 Oct 2025

Rosa

Great location and amazing staff!

Partner

6/10

Pleasant

28 Sep 2025

Carlos

Good location, hvac too hot

Leisure Partner

10/10

Exceptional

25 Sep 2025

James

Well located away from city center but walkable distance. Very good staff.

Leisure Partner

6/10

Pleasant

23 Sep 2025

James

Positives - Earnest and eager reception staff. Small enclosed terrace/balcony.
Negatives - Very small bedroom. Lack of privacy (toilet and shower). Car parking isn't easy.

Leisure Partner

10/10

Exceptional

22 Sep 2025

Mrs Linda A

What an absolutely fantastic hotel.

Service was phenominal throughout, very attentive to our needs. We had a full tour of the grounds and our room on check in which was a very nice touch.

We arrived early on check in day, and were able to leave our bags which had been put into the room by check in. The room was fantastic, nice and spacious with a lovely terrace.

We spent a few afternoons by the pool too which was gorgeous, created a little escape from the bustling city below.

100% reccommend and hope to be back in the future.

Friends_and_family Family

8/10

Excellent

20 Sep 2025

James

Perfect 3 day stay

Hotel was all you needed for a 3 day trip. 10 minute walk to main promenade. Staff were very helpful at all times. Delux double room was a good size(room 35), although no terrace which was a disappointment. There was biscuits, cake and fruit upplied everyday which was lovely. We were given a small bottle of wine on our last night to enjoy before heading out. Plung pool at rear was perfect for a quick dip yo cool off. Thanks to all for a lovely stay

Partner

8/10

Excellent

19 Sep 2025

lazaro

Cambiar las camas son pequeñas, y colchones dejan mucho que desear

Partner

6/10

Pleasant

17 Sep 2025

Lesley-Anne

Our room needed a good, deep clean. The floor was dirty and the windows and light switches were dusty and generally dirty. The floors werent cleaned properly. We only had one towel for 2 people and it had stains on it. You cannot change the temperature of the aircon and it's either boiling hot or too warm. Much improvement needed. The rooms need a clean al fondo

Partner

10/10

Exceptional

12 Sep 2025

Adrian

The staff is really amazing and kind

Leisure Partner

10/10

Exceptional

25 Aug 2025

Arran

An excellent hotel. The staff were so friendly and helpful, giving us great recommendations and providing anything we asked for (bottle openers, beach towels). The rooms are really modern and clean with excellent aircon. The location is also really good to walk around Santander. The pool is also really nice and much deeper than we had thought! We would definitely recommend this hotel.

Partner

10/10

Exceptional

14 Aug 2025

Asra

You should absolutely stay here if you are considering this hotel. Daniel and Katia, the two staff members with whom I engaged the most, are so professional and so genuinely kind. (they would even bring me by my name every day!) I stayed for one full week in a room with a beautiful balcony and wonderful amenities. They seem to think of everything that you might need and they go above and beyond in terms of what they provide in the room. They’re also very generous with the coffee and snacks that they provide each day and it wasn’t unusual for me to be asked by the team if I needed anything else. They genuinely wanted to make sure that my stay was as comfortable as possible. The hotel itself is beautiful and the location, in a spectacular neighborhood, is absolutely perfect and convenient to everything. Somehow you’re close to everything but it’s still a quiet peaceful street, and you really feel immersed in the real life of the residents. In the end, I think it is the staff who makes a place special and that was my experience here. I can’t thank them enough, and I definitely will return!

Business_and_leisure Self

10/10

Exceptional

23 Jul 2025

Richard

Katia greeted us and toured us the property. Very nice and professional.

Partner

10/10

Exceptional

14 Jul 2025

Howard

The staff were being hassled but dealt with the complainants well and made us feel welcome and at ease.
Well located for everything Santander has to offer but important to pre book car parking as this is limited

Leisure Family

10/10

Exceptional

12 Jul 2025

Diane

The staff were amazing, nothing too much trouble. Excellent restaurant recommendations, pool area a godsend. They constantly contacted us to check all was ok. Had a superior room with a balcony overlooking the pool. Local pastry delivered for a complementary breakfast

Leisure Partner

10/10

Exceptional

09 Jun 2025

Clare

Short break

Few ants in the room and room still very hot with the air con on

Partner

10/10

Exceptional

04 Jun 2025

john

Definitely our go to hotel if we visit Santander.

A really great find. Beautiful boutique hotel. Everything was wonderful from Victoria's welcome to little touches like coffee, fruit and cake in the guest room.

Partner

10/10

Exceptional

31 May 2025

Mel

Beautiful hotel lovely staff would definitely stay again

Partner

10/10

Exceptional

25 May 2025

Sally

Excellent Hotel

Excellent clean hotel and in a great location. Staff extremely friendly and very helpful

Partner

10/10

Exceptional

11 May 2025

Neave

Amazing thank you so much!

Leisure Friends

10/10

Exceptional

07 May 2025

jeff

Great place for a night or two

The best, most comprehensive check in ever!
A very decent hotel, excellent position.
Would recommend

Partner

10/10

Exceptional

29 Apr 2025

Martin

Great place!

When I arrived later than expected, Victoria was so helpful; and the next morning she even helped me with my bags, despite being told that it was OK.
Great place; I’d definitely stay again.
It was clean, tidy & comfortable.

Self

10/10

Exceptional

27 Apr 2025

Robert

Daniel and Victoria are friendly welcoming and informative, rooms have everything you need and very clean. Hotel is walkable to all amenities . A nice touch when you got back to your room there was a cake or pastry waiting for you , would definitely recommend and stay here if in the area

Leisure Partner

10/10

Exceptional

26 Apr 2025

Robert

Excellent service and location.

Partner

10/10

Exceptional

16 Mar 2025

Helen

Great boutique hotel. Service was great. Lovey area and everything was perfect. Would come back again if I was in the area.

Leisure Partner

10/10

Exceptional

02 Mar 2025

Nerea

Estancia espectacular

La estancia ha sido maravillosa. La atención ha sido espectacular. Muy atentos en todo momento. Lleno de detalles. Centro y puerto al lado. Si. Duda repetiremos

Partner

10/10

Exceptional

18 Feb 2025

Jose Manuel

Un hotel con encanto y muy limpio. El trato muy bueno y cercano.

Partner

8/10

Excellent

08 Nov 2024

FERNANDO

The room was great, but parking was awful.

Leisure Partner

10/10

Exceptional

27 Oct 2024

Paula

I thought it was a very good quiet location. Staff were very freindly and very informative especially daniel! Room had everything you needed loved the daily pastries. The walls were quite thin so could hear a little noise from next door but apart from that was great!

10/10

Exceptional

14 Oct 2024

Colin

Hidden Gem/Joya Escondida

Sooo friendly. Small quiet hotel within easy walking distance of puerto chico and main town and not far from El Sardinero beach. Really comfortable very welcoming with little details on way in and out. A great place to stay in Santander

Friends_and_family Family

6/10

Pleasant

12 Oct 2024

Andrew

Light not welcome

There was a lot of unwanted light pollution within the room and coming in the widows, even pass the closed curtains.

Partner

10/10

Exceptional

09 Oct 2024

Paul

Would recommend

Friendly staff, had everything you could wish for, rooms we very clean and comfortable, convenient and good value. Would recommend.

Friends_and_family Friends

10/10

Exceptional

27 Sep 2024

Susan

Fantastic stay

Exceptional stay ,Daniel was amazing,from the glass of cava to explaining everything,showing us how things worked,and booking a taxi for the airport on departure.
Loved the gift breakfast 💕
Room was immaculate, unfortunately we didn't use the pool or the gym but all looked amazing .
Excellent location for old town

Partner

8/10

Excellent

26 Sep 2024

Janet

The hotel was not quite what we imagined as there were no facilities at all apart from tea and coffee making and pastries/biscuits in the room. This was mainly our fault as we hadn’t checked the details properly and didn’t realise there was no bar or breakfast. There is an outdoor pool but it didn’t look inviting. Staff are wonderful and helpful and the location is great so easy walking to the port and restaurants. The room was very clean. We had a sea view but in the distance over rooftops.

Partner

6/10

Pleasant

15 Sep 2024

Arina

It was not a full service property. They did supply some sort of breakfast. The cost is too high for the value. Parking was not nearb

Leisure Friends

10/10

Exceptional

14 Sep 2024

Ann

A must for your stay in Santander

Wonderful hotel we couldn't have asked for more from the check in onwards everything was just perfect. We can't recommend this hotel highly enough. Staff deserve praise so professional yet friendly.

Partner

8/10

Excellent

13 Sep 2024

Andrew

Paula looked after us very well. Our initial room had a sink within The bedroom which is not acceptable to us, but Paula sorted a change for the last two nights. Great location for walking to lots of bars as well as waterfront, but quiet generally.

Leisure

6/10

Pleasant

09 Sep 2024

Myrna

We didn’t enjoy our stay for two major reasons. We didn’t sleep well because the room was too hot for our liking. The thermostat was set to 23C (73F) and couldn’t be controlled from the room. We live in the San Francisco Bay Area where nights cool to the high 50s to low 60s except on rare occasions. So when we stay at hotels, 18 or 19C is what’s comfortable for sleeping.

The second reason we didn’t like it is that there was a little too much fragrance in the room, to our taste anyway. It felt like we were in a gift shop of scents. And the lotion was way too sickeningly sweet.

What’s good is that it’s a cute hotel, staff we met were absolutely lovely…location is awesome.

Leisure Partner

10/10

Exceptional

07 Sep 2024

timothy

Excellent location and hospitality

Leisure Partner

8/10

Excellent

18 Aug 2024

Michelle

Good location, not far from main harbour front, bus connections and train station. A small hotel so the reception is not manned 24 hrs, but there is an emergency mobile nos to call. We had to use this when our taxi did not turn up for our airport transfer before 8am.

Staff were really friendly, complimentary water coffee and cakes were very much appreciated to get us going in the. morning before venturing out for a proper breakfast.

Our rooms were on the ground floor, which we did not like very much as they opened out into the reception area. But it was a quiet hotel with minimal noise so not really a big issue.

Would definately recommend and would use again if we are back in Santander.

10/10

Exceptional

16 Aug 2024

Cheryl

Lovely hotel in a quiet street - a short walk away from main areas

Leisure Partner

10/10

Exceptional

22 Jul 2024

Amy

Beautiful place

Leisure Partner

10/10

Exceptional

06 Jul 2024

Andrew

Great stay

The hotel was perfectly located the staff very helpful and friendly and the room was perfect

Partner

10/10

Exceptional

05 Jul 2024

Callum

Really nice hotel in a great location. The staff at reception were incredible and their service really made our stay. The room was comfortable and a good size. The pool is deeper than it looks and was a nice touch.

Partner

8/10

Excellent

27 Jun 2024

charles

Lovely Stay

Beautifully kept small hotel, very close to old town . Nice staff. Room we had booked was fine but bed was too small, so we upgraded to a suite with a balcony and direct access to garden, which was excellent value for money. Parking quite restricted but fine with assistance

Partner

10/10

Exceptional

10 Jun 2024

William

Staff are incredibly friendly and helpful. Lovely touch on both arrival ( glass of cava) and departure (small gift). Location is good for walking to central areas. Rooms very clean and modern. Only downside is parking which is very tight and there are only half a dozen spaces ( hotel is small probably no more than 15 rooms total so presumably sufficient). We would definitely stay there again.

Leisure Partner

10/10

Exceptional

07 Jun 2024

Adrian

Great location 5 minutes walk from the seafront, shops, restaurants and public transport. Knowledgeable, friendly, helpful and polite staff. Modern decor and lovely relaxing back yard with a plunge pool with lovely flora.

Leisure Partner

10/10

Exceptional

29 May 2024

Verified traveler

Boutique style hotel in Santander

Lovely boutique style hotel in a nice residential area of the city. Spotlessly clean room, well equipped (TV, fridge, coffee maker, shower gel, pool towels) and each day alongside complementary water and coffee pods, a gift was left in our room to enable us to sample some regional food delicacies. All the staff were courteous, friendly and knowledgeable… nothing was too much trouble. This is a gem of a hotel!

Friends_and_family Family

8/10

Excellent

21 Mar 2024

Luke

Clean and comfortable hotel for a one night's stay. It's a very small hotel without reception past 9pm. Everything was great with the room and I really appreciated the water and snacks available without charge. The only thing I found strange was that they were reluctant to let me in at any point before 3pm, I was waiting in the lobby at 230 and it seemed that only once the clock struck 3 would I be allowed in. I had an activity that afternoon and wasn't able to get in for the first time till 8. If they had better communicated why it was unavailable I would have understood but it seemed to me that they were on a power trip.

Leisure Self

10/10

Exceptional

19 Feb 2024

Mark

A hidden gem

To anyone that is looking for a place to stay in Santander then this is the place for you. From start to finish this hotel offered everything we could need to make it a perfect stay.

From entering the hotel and the checking in process, to the recommendations on what to do, where to go and what to eat, to checking out everything was faultless and we feel very looked after during our whole stay.

The rooms have everything that you may need to make a very comfortable stay. The rooms have a fridge to store food and drink, a coffee machine with pods provided daily. Complimentary fruit and pastries after each room clean and every small detail looked after.

Words can't give the hotel enough credit for the service they provide and how they made us feel during our holiday and made everything so faultless.

A huge credit needs to go to all the staff, the front of house staff for making you feel welcome and looked after all the way through, the cleaning staff for doing an amazing job at cleaning the rooms.

This is one trip we will be making again and this hotel will be the first one we look at booking. Thank you again for an amazing stay!

Partner

10/10

Exceptional

16 Aug 2022

Jeremy

Staff were very helpful in telling us about the area or booking a table or telling the (pre-arranged) taxi driver where to find us!
Walkable from many good eating places - we liked Sukura and the Pizza place just down the street.
Very quiet and nice rooms.

Leisure Family

10/10

Exceptional

11 Jul 2022

Nicholas

Staff were friendly and helpful, room was nice and the view over the Bahia fantastic

Leisure Self

10/10

Exceptional

16 Jun 2022

Gaye Lynn

The people at the front desk (Isabel & George especially) were very helpful in all things. They were eager to help and had plenty of suggestions for places to eat and things to see. I can't wait to stay here again!

10/10

Exceptional

01 May 2022

Duncan

Loved our stay …

We loved both Santander and El Balcón-our room was excellent, clean and very comfortable with a small balcony overlooking the city and the bay. George (Jorge?) was brilliant, a warm welcome and loads of information about the local area, where to go and what places to eat in. Our favourite was Casa Lita the tapas bar on the front that we visited twice on our short trip. The hotel is expanding into the next building and so we hope to return next year and stay again in the new expanded El Balcón de la Bahía Suites! Thank you again George, and all staff, for your friendly and professional help and we hope to see you again next year.

Partner

8/10

Excellent

01 Aug 2020

K.Bravo

Propiedad nueva y con buena ubicación. Disponen de parking pero nosotros conseguimos aparcar en la calle.
Respecto a las camas, son pequeñas, pero pasamos una noche con lo cual no fue un mal mayor.
El desayuno, tuvimos las mala suerte de que falló el proveedor de pan con lo que el desayuno se quedó corto, al menos para nosotros que desayunamos salado.

Leisure Partner

8/10

Excellent

11 Jul 2026

Moritz

Ein sehr schönes Hotel. Parklpatz im Hotel begrenzt auf 6 Stück. Wenn man ein kleines Auto hat, kann man aber auch Gut außerhalb parken. Öffentlich nicht kostenpflichtige Parkplätze an der gesamten Straße.

Das Personal ist für mich ein bisschen zu sehr bemüht. Allerdings super freundlich und immer hilfsbereit.

Friends

10/10

Exceptional

05 Jul 2026

Antonio

Excelente ubicación. Cuarto pequeño pero balcón muy agradable. Recepcionista y servicio muy agradables.

Partner

6/10

Pleasant

25 May 2026

Maria

El hotel muy bien excepto el parking que cuando llegue al hotel me han dicho que no podía aparcar pues tendría que haber reservado antes!!! Fue una sorpresa muy desagradable ! Hemos te dio que aparcar a varias manzanas de distancia! El hotel muy bien las condiciones muy bien pero el tema del parking no tan bien!

Partner

10/10

Exceptional

15 May 2026

francisco

Buena ubicación, tiene estacionamiento de pago.
El personal muy amable.nosayudo mucho en las recomendaciones para restaurantes.

4/10

Poor

23 Apr 2026

Juan Ramón

Mal la reserva muy poco atentos

6/10