Hotel Le Chastellares

France , French Alps
SAINT-ETIENNE-DE-TINEE, Place Centrale
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20 reviews shown

2/10

Poor

12 Feb 2020

Verified traveler

Hotel.com should remove this property

It was the worst stay in my life. The manager of hotel was very rude to me and to my wife. In addition to it, I paid a premium to get a room with a terrace and when I arrived the same person told me that there were no more rooms with terrace. I ended to be in an smaller room and WITH NO HOT WATER. It is a sky area and we needed to take a shower. It was not possible. I also called the police since there were 40 families with no water and no effective answer from the hotel,

Friends_and_family Family

8/10

Excellent

24 Feb 2019

Roger

Excellent ski location, good breakfast, 2 star

When reading this you need to appreciate this is a 2 star hotel, not a 4 or 5 star. Visited with partner and 10 yr old daughter for 6 nights Feb 19 half term ski trip (being half term it was quite expensive for what it is, but that's the school holidays rip off for you!) . Breakfast excellent for a 2 star, good choice, lovely croissants etc...location v central, 2 mins to Auron gorge cable car, that links straight to the full mountain cable car, ski nursery slopes and rest of the lift system. Good variety of ski runs, lots of blues around the mountains, but plenty of good blacks and reds to alpine standards. Did not eat in hotel much in evenings, but plenty of restaurants in centre, large portions, peak season you need to book at least a day ahead. Owner, was helpful, nice views/balcony across gorge to ski slopes beyond. What was the downside!, rooms quite small, very thin walls! and various noises from water and heating systems and services. Hot water ran out some days between 17.00 and 19.00, but not a problem at other times.

Family

8/10

Excellent

23 Feb 2019

Verified traveler

Basic but good breakfast.

Basic hotel but we didn't get the room we asked for. Instead we got bed and breakfast which was very good. Facilities are sparse but ok if you are skiing all day.

Family

10/10

Exceptional

07 Mar 2018

caroline

A very friendly hotel in an excellent location.

We had a very pleasant stay at this hotel. It was very convenient for the slopes and the town. The staff were very friendly. The restaurant and bar were nicely decorated. Our room was rather small for 3 and the bathroom needs modernising. We would however stay there again.

8/10

Excellent

19 Jul 2017

Jonathan

Querky but OK, Auron great

Query! But in a good way. Excellent location, Auron is a beautiful little place, typically alpine. Hotel is dated with a definite Christmas theme but it added character! Breakfast expensive for what is on offer compared with other hotels, lots of local cafes would probably have been a better option. Rooms at rear with balcony have beautiful views and afternoon sun, worth the few extra euros.

Partner

10/10

Exceptional

26 Jan 2016

Nick

Fair? I think your after 5* at 2* prices

Well people who rate it fair are obviously expecting 21 carrot on a 9 carrot budget. I have paid an awful lot more and received an awful lot less. It's 2 star and in my eyes a 3, our room for 3 had a balcony overlooking all the runs and was a fabulous view recap and look out at and recall the runs

Family

4/10

Poor

29 Aug 2013

Verified traveler

Tired Hotel

This needs some TLC. The decor is in need of redoing ... and either the manager or the drains smelt!

10/10

Exceptional

12 Nov 2024

Jerome

Trés bien !

Super !!
Accueil parfait :)

Friends_and_family Family

6/10

Pleasant

23 Aug 2024

CEDRIC

pas à quoi on s'attendait.

Leisure Family

10/10

Exceptional

20 Aug 2024

Vincent

Accueil exceptionnel, personne avenante et très sympathique, ce qui met directement dans une ambiance de village en pleine montagne. C'est super. La chambre ? Que dire... tout bonnement magnifique, propre et bien décorée façon chalet alpin. De plus, une petite terrasse qui donne sur un vallon apporte de la fraicheur et le calme voulu et apprécié par tous pendant une belle nuit d'été.
Je recommande totalement cet hôtel, vous y serez bien accueilli. Je n'ai pas pris l'option du petit déjeuner donc je ne saurais vous dire

Leisure Partner

10/10

Exceptional

30 Jun 2024

SABAH

Outre une vue exceptionnelle, gérant très sympathique et literie confortable. Établissement propre et calme

Friends_and_family Family

10/10

Exceptional

26 Feb 2022

Michele

vacances de rêve réussies

Séjour très réussi : belle chambre avec grand balcon muni de chaise longue, chaises et table face à la montagne où nous avons profité des derniers rayons de soleil après le ski, Petit déjeuner varié et copieux avec salade de fruits frais, fruits frais, baguettes variées, variété dans les viennoiseries, fromages, charcuterie, etc. Repas du soir lui aussi varié, bon et copieux.

Friends_and_family Family

4/10

Poor

27 Feb 2020

Verified traveler

Bra läge. Risigt.

Fint läge och fin utsikt. Hårda obekväma sängar. Endast ett dubbeltäcke. Obekväma syntetkuddar. Risigt och smutsigt.

Partner

4/10

Poor

03 Jan 2020

Laura

Hors de prix

Beaucoup trop cher pour la prestation et l’état de la chambre .

Friends_and_family Friends

8/10

Excellent

03 Jan 2020

Frederik

Great service

Service was great, reception and restaurant. Very friendly and helpful staff. The skiing room where you put on your slalom boots were on the ground floor, with easy access from inside and outside of the hotel. The hotel is also very close to the gondol/lift.
The hotel’s condition is what most of these types of hotels are, very worn down and out of date. Although I must mention that last year we stayed at the 3 star hotel next door, that really surprised me compared to this, which only have 2 stars. In other words the whole family were more satisfied staying at this hotel.
If I have to point out any improvements it has to be answering their phone. Prior to our stay I tried to call several times, and left a couple of voicemails. At the end I wrote an e-mail which they replayed.
The parking can also be challenging, pending on when you are there of course.
All in all a good stay, with great service.

Friends_and_family Family

6/10

Pleasant

24 Aug 2019

Jürg

Preis/Leistung stimmt nicht, sonst ok.

Das Hotel hat seine besten Zeiten hinter sich. Für das Gebotene klar zu teuer. Sehr positiv: Flexibilität und Freundlichkeit für ein früheres Frühstück.

10/10

Exceptional

25 Mar 2019

Johan

Fam Johan & Josefine

Perfekt litet hotell i Auron. Ligger mitt i byn. 30 meter till liften. Hund välkommen.

Family

8/10

Excellent

20 Jan 2019

Laure

Virée à la montagne sans faute

Emplacement parfait ,au centre de la station à deux pas du téléphérique et de l arrivée d une piste .face à la montagne avec terrasse ensoleillée pour la chambre .petit déjeuner copieux complet et bon .accueil sympathique ‘

Partner

6/10

Pleasant

17 Dec 2018

Verified traveler

il fait froid dans les chambres hôtel veillisant quelque travaux à faire

2/10

Poor

28 Sep 2018

AlisonMauska

Rezeption ist nur stundenweise besetzt.
Zimmer nicht sauber, keine frische Bettwäsche.Bad stark renovierungsbedürftig. Kein Frühstück verfügbar
Eine einzige Katastrophe.