Name: Artesian Spa Motel
Address: 2 Webb Avenue, Moree, 2400, AU

6/10

Pleasant

12 Jul 2026

Jane

Good location

Family_with_children

10/10

Exceptional

11 Jul 2026

Simone

The bed was super comfy and the pools were amazing, staff very accommodating and helpful.

Family_with_children

4/10

Poor

08 Jul 2026

AeRyung

Indoor pools was not cleand at all.

Friends

2/10

Poor

06 Jul 2026

ANTHONY

When we arrived and finally checked into our room we found the toilet had not been cleaned and had not been flushed. Later to turned on the air conditioner but it did not work. When we wanted a coffee for both of us there was only 1 cup and saucer in the cupboard and NO teaspoons. I went to reception to complain however no one was there on a message to phone. This was at 4.15 pm. I phoned but after holding on for about 3 minutes it went to voicemail. I left a message advising we did not steal the other cups or teaspoons plus the air conditioner was not working. I fully expected to receive a knock on the door or a phone call but NOTHING. We both like to sleep on 2 pillows each however the only one each provided were paper thin and there we none in the cupboard. On the next morning the toilet seat broke. I would rate the motel as about 1-1.5 stars and there Hot pools were NOT VERY HOT

Partner

6/10

Pleasant

02 Jul 2026

Mark

Okay

10/10

Exceptional

18 Jun 2026

Iavor

All was perfect. Thanks.

10/10

Exceptional

05 Jun 2026

THI

Clean room, staffs are friendly and plenty of parking

Family_with_children

6/10

Pleasant

25 May 2026

Stephen Slee

Budget room was small and needed a good overhaul to bring up to an acceptable standard.

Partner

8/10

Excellent

15 May 2026

Steve

The bathroom was obviously dated and needed a hard clean particularly the shower. The ensuite was small making dressing or undressing a real task.The room itself was clean and suited our needs. Customer service from staff was excellent and the continental breakfast served in the restaurant exceeded expectation. They were able to provide my gluten intolerant partner with GF bread for toast. Overall great value for money.

Partner

6/10

Pleasant

13 Apr 2026

Amal

I wasn’t happy when I checked in late to find out that they mixed up my booking for the next day, didn’t get an apologie and I ended up with a random room, dirty old bathroom, didn’t get any room service as making the bed or replacing the towels, nothing at all for the 4 days of my stay.
Not going back again.

Self

4/10

Poor

06 Apr 2026

Kathryn

Motel room was not clean and needs a good renovation, tv remote not working

Family

2/10

Poor

25 Mar 2026

Amanda

Room was disgusting, cleanliness poor, the bed springs were broken, air conditioner dripping on my son’s bed so had to pull out from the wall, hair in the bathroom, cabinets rotted, the list goes on. The photos on Expedia don’t represent the property. I believe that there is an updated section which is better however not available in a family room for 4. The only upside of this stay was the restaurant and the restaurant manager was kind and accommodating.

Family_with_children

10/10

Exceptional

19 Mar 2026

Natalia

Excellent hotel , clean , spacious, comfortable and secure ! Highly recommend to all travellers ! Thank you

Partner

2/10

Poor

15 Mar 2026

Jacaline

The room especially the bathroom was filthy with hairs on the wall of the shower and a mouldy shower curtain.
Floor and shower mould and dirt.
The bin hadn't been emptied from previous people.
The fridge was all frozen up.
The TV did not work and I was advised to watch via demand however the internet wouldn't load.
The pool gate lock was broken which is of concern for children's safety. The spa pool was dirty with debris floating around.
I requested another room and was relocated to a room with A/C that didn't work properly, the fridge didn't work at all and had mould growing in it. The TV had same problem with internet connection. The bathroom was marginally cleaner.
This motel is in a state of disrepair and neglected.

Self

8/10

Excellent

14 Mar 2026

John

Pools & Pool areas are great. The bathroom could do with a face lift.

Self

8/10

Excellent

18 Feb 2026

Stephen

We had a pleasant experience. Room was clean but kitchenette appliances need updating. Loved the pools, hot and tension relieving. Dinner at the restaurant was extremely good. Staff was helpful & friendly. Shout out to Ankur who was very courteous and professional.

Partner

4/10

Poor

04 Jan 2026

Belinda

Unfortunately our stay didn’t meet expectations. There were bed bugs, the thermal pools weren’t clean, and there was rubbish and piles of laundry left out in areas visible to guests. Because of this, we won’t be returning.

Partner

8/10

Excellent

01 Jan 2026

Michael

Room comortable and clean.
Heat artesian pool enjoyable after a long trip.

Partner

2/10

Poor

29 Dec 2025

Phillip

On arrival the staff at the front desk , managed a grunt as I collected my keys
Parking was well away from our room.
The outside bins were overflowing, as were the ones in our room. The bed was comfortable.

Leisure Partner

6/10

Pleasant

19 Dec 2025

linda

Needs a lot of up keep

Leisure Family

6/10

Pleasant

12 Dec 2025

leigh

Aircon directed straight onto bed so despite need it definitely wasn't user friendly as to minimise discomfort that caused was impossible as room was too hot without it. The bed or a/c outlet needs repositioning.
Tired, rundown hotel.

Partner

10/10

Exceptional

27 Nov 2025

Peter

Clean room, comfortable bed, no noise, easy parking, free breakfast

Business

10/10

Exceptional

22 Nov 2025

Peter

Room was very comfortable, motel artesian spa was very relaxing and the dinner quality was excellent.

Business

8/10

Excellent

09 Nov 2025

lesley

Room was clean.staff was excellent. Comfortable bed .the motel is in need of a bit of an upgrade .but overall was enjoyable.the inside pool is wonderful.very relaxing.

Leisure Self

4/10

Poor

27 Oct 2025

Debbie

The artesian pool was piss poor,not much warmth ,very little properties,it was a big disappointment when that's the reason you booked there

Leisure Partner

2/10

Poor

14 Oct 2025

Jay

Avoid this place at all costs. Upon entering our room, we found cockroaches and pubic hair in our room. The whole place is absolutely disgusting and the cleaners should be better trained or replaced.

Friends_and_family Family

8/10

Excellent

13 Oct 2025

Alister

Friendly service, basic room. Good breakfast. Felt safe and pool was warm.

Leisure Self

10/10

Exceptional

10 Oct 2025

Knox

Nice clean and comfortable room. They close the gate at night which made us feel safer. They no longer have the car charger which is in their listing, but they let me plug my car into a power point near the pool.

Leisure Partner

6/10

Pleasant

15 Sep 2025

Olga

The location was quite good and it was good to have an artesian pool on the premises however the water needed to be a lot hotter in both pools.

Leisure Partner

8/10

Excellent

14 Sep 2025

Dianne

The best thing about this Motel was the Artesian Bore Pool. We found it absolutely fantastic. A good temperature and being semi indoor it was protected.
And free to guests. Great.

Leisure Partner

4/10

Poor

06 Sep 2025

Kerry

Our room was not cleaned dirty socks on floor blood on toilet seat and bathroom floor

Family

10/10

Exceptional

31 Aug 2025

Jason

The friendly people

Business_and_leisure Family

6/10

Pleasant

23 Aug 2025

Ian

The room was large and bed comfortable but carpet wasn't properly laid. Power cord for aircon. was just an extension cord draped across the wall and out to the unit. Not really worksafe.

Leisure Partner

6/10

Pleasant

17 Aug 2025

Pamela

Clean room. Comfortable bed although soft. Very small room. Little room for suitcases. We had day packs.

6/10

Pleasant

10 Aug 2025

Jennifer

Liked warm inside pool
Didn’t like ac not working and small basic room

Leisure Partner

2/10

Poor

02 Aug 2025

???? ??????

Safe, broken, no lock in bathroom, stayed eight days, room was serviced just once, everyday I asked for toilet paper, coffee, tea and whatever we need in the room as it's been serviced just once in 8 days of our stay, our only consolation is the pool, very quiet and clean.
Will not recommend to anyone

10/10

Exceptional

31 Jul 2025

Nathan

The spa pools are awesome

Leisure Family

8/10

Excellent

25 Jul 2025

Wayne

This is not five Star, so do not expect it.

The old saying is that you get what you pay for. We have stayed here for at least three years. The inside pool was not as hot as it had been in the past. The rooms are comfortable, and a continental breakfast is a plus.
For those who rate this motel poorly, it's likely because they expect to be treated at a four-star level and are not willing to pay for it. So, you will be hard-pressed to find a Sheraton or Hilton in Moree.

Partner

8/10

Excellent

23 Jul 2025

Jenny

Good room at more than reasonable cost.

Leisure Self

8/10

Excellent

15 Jul 2025

Karen

Staff were great! Included continental breakfast was good.
The motel is just showing it's age. It is not bad, but this is why I would call it a 3 star - just average.

4/10

Poor

14 Jul 2025

Norman

Stayed here for the Spa pool which we have stayed many times before. The pool needs cleaning as it was green and slimy. The room compared to other visits is very disappointing, small and smelly, pillows were dirty with stains and should be thrown out just for starters. The bathroom was alive with mould and the shower hasn’t been properly cleaned in this room for years.
Very disappointing considering we have stayed here many times in the past for spa pools and most likely look elsewhere for our future visits.

2/10

Poor

27 Jun 2025

Verified traveler

One of the worst.

Check in was just OK. NO information was forthcoming except i asked.
Room tiny, bathroom dirty and mouldy. Linen was probably the only highlight.
Artesian indoor pool was grotty - no way would i use it!
Restaurant looked nice, but prices were expensive.
Totally not recommending.

Partner

2/10

Poor

22 Jun 2025

Julie

Very average room for the price charged

Leisure Friends

10/10

Exceptional

21 Jun 2025

Sue

Room was clean and cosy. Bed very comfortable. Staff helpful

Leisure

4/10

Poor

17 Jun 2025

frank

nothing

Leisure Partner

10/10

Exceptional

11 Jun 2025

Natalia

I enjoyed my stay at this hotel, they had everything I needed for 1 night stay , comfortable bed , clean bathroom with hot showers , quality towels , warm working aircons . I will be back ! Thank you !

Partner

2/10

Poor

28 May 2025

Terri

Terrible hotel. Don’t waste your money.
Has mould all over bathroom, leaking taps and shower. Tv does not work. Exposed wires in bathroom. Rubbish all over the grounds of the property.
The bed was clean but everything else wasn’t.

Leisure Partner

4/10

Poor

11 May 2025

Ian

Bookexd as we had stayed previously under other manager
TV did not work, cutlery and glasses not in room, dinner tray from 1st night was still outside room when we checked out after 2nd night.
Jus general unclean visually

Business Partner

8/10

Excellent

24 Apr 2025

Rodney

Well looked after

Initially we were in a room that had a problem in the bathroom/toilet. There was a bad rust streak down the wall from the taps, and water was seeping from the wall opposite the shower. This made a permanent puddle in front of the hand basin.
We reported this, and were moved to a very good alternative room.

Partner

4/10

Poor

16 Apr 2025

Jo

The spas were lovely. Room was tired, cobwebs on walls. Carpet coming out of bathroom a trip hazard.

Leisure Partner

6/10

Pleasant

05 Apr 2025

oscar

we stayed for 2 nites in a family room. sat and waited in the check in area for 20 minutes with another couple until a really pleasant fellow arrived and check in was easy.we stayed in room 19 the beds were not comfortable only one bedside lamp had a bulb in it but neither worked there was a toaster microwave and jug but no plates or knives and forks.the outside patio table and chairs were very dusty and unusable.the artesian pools that we were looking forward to using were not hot. on our booking it says includes daily housekeeping which I assumed was making beds and tidy up the kitchenette area, obviously I was wrong as I asked the gentleman at the front desk if they do daily housekeeping and he said no. even if you had to wash up the dishes there was no tea towel provided.sorry for the bad review but I am very disappointed.

Leisure Family

6/10

Pleasant

30 Mar 2025

Lee

Good pool facilities

Leisure Partner

10/10

Exceptional

21 Mar 2025

Beverley

Artisan pools

6/10

Pleasant

18 Mar 2025

Patrice

Ok for 1 night stay

Room mediocre, very small, no shower curtain, on the other hand, the food at the restaurant was very good.

Self

10/10

Exceptional

07 Mar 2025

Beverley

Excellent stop for travellers. Wonderful artesian pool. Great food at reasonable prices at the restaurant

8/10

Excellent

20 Jan 2025

MAREE

The Artesian pools are great.....

Stay here for the artesian pools. Our room was clean and large but does need some repair work. That wasn't why I chose this place though. They have 3 pools - 2 are artesian, one inside and one outside. The inside pool is great, very clean and you can just relax in the pool or spa and enjoy the treatment of the water. The outdoor pool was also lovely and the large 'normal' pool was great. The groundsman (who was awesome), was happy to stop the cleaning of this pool for me and pull all the gear out of it so that I could have a swim in each pool before we left :)

Partner

2/10

Poor

16 Jan 2025

Creina

A very unpleasant end to our holiday.
We booked a basic room online for $122 and arrived shortly after 5pm on a Sunday night. The office was closed and the room keys had been left for us.
The exterior door step to our room was covered in dead caterpillars and there were plenty more of these on the carpet upon entering the room. The carpet was filthy and not vacuumed and there were multiple cobwebs around the room. The fridge was rusty. The shower, toilet and basin appeared clean however as did the sheets. The room was small, very rundown and poorly maintained. At that point we would have left and tried to get our money back but there was no sign of any staff and we had driven over eight hours already that day.
A couple arriving the same time we did were similarly unimpressed. Their daughter had booked them in for five nights but they said they would be returning to Sydney in the morning - “we don’t care about the money”.
The property grounds had rubbish, sheets, old furniture and other miscellaneous items littered about and appeared dirty and unkempt. A room with sheets stored was wide open (including to insects). After looking at the pools we abandoned our plan to go for a swim. I recommended the aquatic centre instead to the other couple.
We couldn’t get out of there fast enough and left at 5am the next morning. We’ve stayed at countless motels in the $90 - $130 bracket, this would rank in the bottom three.
All the positive reviews - ?? not sure where they stayed.

Leisure Partner

8/10

Excellent

04 Jan 2025

Margaret

The artesian water spas were great.

Leisure Partner

6/10

Pleasant

27 Dec 2024

Fiona

Very nice to have the use of artesian water :) simple but clean room, only downfall is there was no milk for a tea or coffee

Leisure Partner

6/10

Pleasant

26 Dec 2024

Verified traveler

Better Than Expected

This is a courtyard motel with plenty of parking, close to the town centre. Reception agreed to an early check-in on Christmas Day. Our spacious riverside room, had everything we needed, efficient air conditioning, TV, wifi, kettle, frig, safe, comfortable bed, bedside tables and lamps, breakfast table and two chairs. The bathroom also had plenty of space, was clean and well ventilated.

The spa pools are a big attraction and one of us enjoyed a pleasant half hour in the waters. Ours was a family and friends Christmas visit so we didn’t take advantage of the free continental breakfast or eat any other meals at the restaurant.

The only downside is that our room, while clean and adequate, is showing signs of wear and tear and could be improved by a refurb.

Partner

8/10

Excellent

25 Dec 2024

Tom

Good for a short stay

Kids had a great time in the 3 swimming pools, the room was just average, short drive to town.

Friends_and_family Family

8/10

Excellent

20 Dec 2024

Julie

The best part of the motel is the ability to relax in the heated pools

Leisure Partner

10/10

Exceptional

30 Nov 2024

Robyn

Artesian pools were great. Room very comfortable including bed. Restaurant food and service excellent. Staff friendly and helpful.

Partner

10/10

Exceptional

21 Nov 2024

Veronica

Always a great stay! Lovely facilities. Clean and well maintained. Helpful team members.

Leisure

2/10

Poor

21 Nov 2024

Michael

The room was dirty cob webs in every corner with live spiders. windows filled with dirt and cob webs we could not stay there we found alternate accomadation and I will be requesting a refund

Leisure Partner

6/10

Pleasant

15 Nov 2024

Ross

Condition of room, basic single, has deteriorated since previous stay a few years ago.
Over four days, no room service, to even check on required amenities.
Pools good, restaurant several excellent meals.

Business

6/10

Pleasant

14 Nov 2024

Lilian

Disappointed

We optioned to a higher grade room which was basically very good.
My usual gripe is with housekeeping, and this one took the cake.
The only things done were the beds were made and a new bin liner fitted.
The room had not been cleaned and no new towels (only 2 dirty bath & hand towels).
My Husband saw the Manager to ask for clean towels and told that the room had not been cleaned. He replied that the cleaners had sick kids.
The kitchen had something disgusting in the sink ( 3 large gelatinous globs).
The bathroom had no soap, shampoo or conditioner - but plenty of soap residue on the basin and fluff balls around the floor.
No vanity plug. No liner in bathroom bin (just 3 pieces of bin spread out on floor).
A very dead cockroach between shower & vanity (definitely more than a couple of days old).
The overall property is in better condition than when we stayed a few years ago, but, as I say - housekeeping lets a lot of places down.

Partner

8/10

Excellent

12 Nov 2024

Kaylene

Great location

Leisure

10/10

Exceptional

09 Nov 2024

Lance

Relaxing spa pools, great food.

Leisure Partner

8/10

Excellent

07 Nov 2024

Jennifer

The units with the river view were nicest. I think more could be made of this area.
We had room 3. The shower leaked water all over the floor. This could easily be remedied by adding a shower curtain.

Leisure Friends

10/10

Exceptional

23 Oct 2024

Lance

Great place to stay, fantastic artesian spa pools.
Great food at the restaurant, we had a lovely meal, our waiter was wonderful.
Would highly recommend to anyone.
Will definitely be staying here again.

Leisure Partner

6/10

Pleasant

08 Oct 2024

Jodie

Stayed 11 years ago with positive results. Thought it would be okay to stay this time. Stayed in the dated room that had had a basic upgrade to a poor standard. Bed was good, a second pillow would be nice, linen and towels were in very good condition, thank you. Attention to detail for cleaning would benefit. Beer bottles and cigarette butts were left from previous customer on back porch table. Informed reception - he rolled his eyes. Rubbish was removed upon our return however table wasn’t wiped down.
Restaurant presents well. Lighting in tree was great - saw a possum. Service and food was poor. 25 minute wait between my meal being served and my husbands meal being served with no communication from wait staff, when his meal did arrive, the steak was rare not medium, drowned in gravy and tough to chew, not representing the $49 price-tag. Not apposed to paying city prices providing the quality is there.
Overall experience was poor for the price.
Convenient to town centre. Pools were accessible and pleasant some extra cleaning and gardening would upgrade the experience (the bindis in the grass- with bare feet are not fun). Courtesy swim towel offered by reception was damp when collected. Property has potential, needs stronger management. We stayed at the other end of town August 2023, where I got superior facilities and service for the same price there. I will not stay ant the Artesian Spa motel again.

Leisure Partner

8/10

Excellent

07 Oct 2024

Joan

Enjoyed the artesian baths.They need more rails etc for those with disabilities.I found it hard to get out the f both the hot and cold pool

Leisure Partner

8/10

Excellent

05 Oct 2024

Verified traveler

Room average. Stayed Saturday night. No restaurant open sunday morning for breakfast. Just a tray you could pick up with bread etc to take back to room. Bathroom very old
No shower curtain so bathroom floor very wet.

Friends_and_family Family

8/10

Excellent

02 Oct 2024

Jeff

Room was nice and clean. Bed was great to sleep in. Artesian pool was excellent. Reception were helpful and courteous.

Leisure

6/10

Pleasant

30 Sep 2024

Stuart

Rooms are very small and dated.
Bed was comfortable though

Business Self

8/10

Excellent

23 Sep 2024

Belinda

Hot baths were nice after a long drive. Extra towels for baths provided a great addition

Leisure Family

10/10

Exceptional

20 Sep 2024

Brianna

Great place to stay with friendly staff and clean and comfy rooms. They have three pools and two heated to 35 and 40 degrees so was so nice having a dip after a long drive. The pools are open until 9pm as well. Will come back again.

Leisure Family

2/10

Poor

17 Sep 2024

Lorraine

After chasing a cockroach out of my room I realised there were no pillowcases on the pillows

Self

6/10

Pleasant

16 Aug 2024

Wayne

Do not take the cheaper rooms; you will regret it. The breakfast is basic continental, definitely not European style. Then you pay for what you get, and it is adequate. The staff is friendly and helpful, and the rooms are better in the mid-price range and up.

Leisure Partner

10/10

Exceptional

08 Aug 2024

Garth

A good motel with large room with 3 very nice thermal pools.

Leisure Partner

2/10

Poor

24 Jul 2024

Kath

The bed linen hadn't been changed. The room was dark and dingy. An experience I would like to forget.

Leisure Self

6/10

Pleasant

22 Jul 2024

Terence

The bed was really comfortable and was the best feature of the room. The TV was small and hard to see details when in bed. The new security door was a great addition. The Kitchenette was a disappointment due to ad-hoc crockery and utensils. One teaspoon and a couple of forks and one large plate and a couple of smaller ones plus a few mugs and several wine glasses. The greatest letdown was the hot Thermal pool which used to be around 43 degrees and now about 37. I went for the heat and was robbed.

Leisure Self

8/10

Excellent

09 Jul 2024

Tom

Nice motel but the budget rooms are small and the shower head was extremely poor

Business Partner

6/10

Pleasant

05 Jul 2024

Anna

The hot springs great,
The place is a bit tired need a update, ,,a bit pricey for what you get staff friendly and helpfull( noisy fan in bathroom and fridge runs nonstop)

Leisure Partner

4/10

Poor

03 Jul 2024

Charles

The thermal spa was good but not the focus of our stay- an added bonus. The children’s beds had one thin dirty blanket each on a 2 degree night. Room had many patches in floors, walls etc. The heater noisily struggled to emit any heat.

8/10

Excellent

21 Jun 2024

Leonie

Indoor and outdoor artesian pools

The indoor artesian pool wasn't as hot as we expected, but it was great to be out of the breeze. A nice place for an overnight stay

Partner

4/10

Poor

18 Jun 2024

Sharyn

Disappointed, the bathroom was damp and smelly. Sheets barely covered the bed.

10/10

Exceptional

10 Jun 2024

Susannah

We had a motion activated camera sounding like a car alarm go off frequently just outside our room 😬. Also the Wi-Fi didnt work .. but the hot pools were nice and if I went back I’d just ask for a room away from that alarm!

Leisure Partner

4/10

Poor

07 Jun 2024

Susan

Good points - Restaurant, artesian pool, clean
Bad points - my credit card was charged even though I had nominated to pay at property- no apology was given - I even copped a surcharge for use of it!
Room for the price was not great - heater did not work well, bedside light did not work, ‘free’ internet did not work, no tissues provided, no shower screen or curtain for shower- would rate it as 2 star. Am at another motel tonight less than 1/2 the price but ALL of the above work and provided.

Business_and_leisure Partner

2/10

Poor

20 Apr 2024

Jodie

Our stay on friday the 19th april 2024 was very disappointing! Firstly the motel advertised a restaurant, this was closed due to not opening for a month, and we didn't sleep for one minute due to the security alarm going off every half an hour. We were driving from Bathurst to Ipswich and relied on a good sleep this we didnt have! Felt extremely upset and fatigued on our 4:30am departure thismorning. #Not happy# will not return nor recommend.

Business_and_leisure Partner

8/10

Excellent

15 Apr 2024

Adam

Great place to take a break, Ryan (Manager) was very helpful, understanding & accommodating of young family traveling long distance.
I have nothing but positive feedback for our stay hopefully be longer next time.

Leisure Family_with_children

8/10

Excellent

06 Apr 2024

Jocelyn

Hot pools were great.
Plenty of room within the property
Good location
Will stay again

Leisure

8/10

Excellent

26 Mar 2024

Pam

Artesian pools great. Staff polite. In an area where told there are a few car thefts. But that is everywhere.

Leisure Partner

4/10

Poor

09 Mar 2024

Desley

The pools were the only good thing about this motel, although the bed was comfortable. The building was very unattractive from the outside. Maintenance and repairs in our room were terrible. Lots of cracks and crazing in the bathroom and various repairs had obviously been done by an unskilled amateur. Screen door was very difficult to open and the lock was broken. The sofa had clearly not been vacuumed - there was grit all over it. There was no milk in the fridge. There was a toaster but no plates or cutlery. The so-called river view comprised an area with a fallen down pump shed and a broken fence. $189 was an absolute rip-off.

Leisure Partner

6/10

Pleasant

05 Mar 2024

Angelika

Dirty noisy bathroom fan that hasn’t been cleaned in years. Aircon was underpowered and didn’t cool the room very well.

Leisure Self

6/10

Pleasant

18 Jan 2024

Warren

Good motel for an overnight stop and go. Is old, so its showing it's age and needs maintenance... quiet location which is good, and solid old brick so noise is minimum...

Leisure Family

6/10

Pleasant

16 Jan 2024

Verified traveler

Lovely hot pools, rooms okay - poor management

The Artesian Basin hot pools were great - there is also a cold pool - all lovely. Room quality was variable some quite good and comfortable others pretty basic. However we had a real problem with mansgement. The staff couldn’t find our booking for a second room so we booked and paid for another second room separate to our Hotels.com booking. The second Hotels.com booking was later found after we had checked into and paid for the other room. Management wanted us to pay for this room too and had already in fact charged us for one night in this room.
So we had paid for 3 rooms when we only ever booked two and were only using two. Hotels.com were excellent in helping to negotiate a resolution - which was ultimately only partially successful.

Friends_and_family Family

6/10

Pleasant

13 Jan 2024

Dave

This property is probably 2.5 stars because the rooms are too small and the standard of maintenance evidenced by repairs on towel rails etc is very poor, reflecting an unwillingness of owners to invest in the upkeep of the property. The artesian pools were a pleasant surprise and surprisingly well maintained. Overpriced for this standard of accommodations.

Leisure

8/10

Excellent

12 Jan 2024

Simon

Needs Work

It's unfortunate they had a fire last year the destroyed the dinning facility but it looks like progress is on the way for a fresh new space
The room on the other hand are in need of some TLC
Electric cord hanging from AC unit
AC unit while the filter was clean the rest of the AC was filthy
The BED is soft some say too soft I felt like I dropped 6 inches when I lay on it woke up with a sore back
No tea or coffee in the room plenty of cups and plates though, I was offered milk at check in
Power outlet over the bed coming off the wall
Drain in shower was slow so water started to pool at my feet
No face washers
Curtain didn't reach the floor so light comes in when closed
Pay extra for river view over the courtyard view the only view I had was a broken fence and 3 old hot water units

Business