Name: Comfort Zone Naples
Address: Via Agostino Depretis 19, Naples, 80133, IT

10/10

Exceptional

01 Jul 2026

Carolina

The staff is incredible! Amazing place to stay

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Chintan

Close to the port, metro line and the port. So if you need to travel anywhere away from Naples for day trips it was super convenient.

Daily free breakfast was nice. The front desk manager is super helpful.

Finding the door to the property was a little challenging but it was something we laughed about later for our own stupidity.

Family_with_children

10/10

Exceptional

05 Jun 2026

Emily

The host was amazing, there were room cleaning service

10/10

Exceptional

21 Nov 2025

Akshubhitha

You get exactly what is advertised. My only hiccup was that the heat doesn’t turn on in the city of Rome till 15th Nov and I was cold before that 😅

Leisure Partner

10/10

Exceptional

24 Oct 2025

Silvana

The room was beautiful! It had a sauna inside the room we were mind blown. Clean, well located simply amazing!

Leisure Friends

8/10

Excellent

06 Oct 2025

Sunny

Quick easy check in. Woman working front desk was very
nice. Great location to sites. Clean room, bed comfortable

Partner

6/10

Pleasant

01 Oct 2025

Daniella

It’s okay…to sleep one night and thats it. We arrived at 8pm and hotel is located in a dark alleyway.

Leisure

10/10

Exceptional

28 Aug 2025

BJ

The stay was perfect. The onsite staff were extremely accommodating. On our next stop in Naples we will be back. Thank you!

Leisure Partner

10/10

Exceptional

25 May 2025

William

Very spacious hotel rooms on a high floor in the city center. Despite this, was a very reasonable price and was very well kept.

Leisure Friends

10/10

Exceptional

20 May 2025

Vonetta

Centrally located, our room was very clean and well equipped with towels and drinks facilities. The host was lovely and online check in was straightforward. Don't let the street to the accommodation put you off because we didn't feel unsafe at any point. Ignore negatives and embrace it for what it is. We really enjoyed our stay and the host contacted me when I left my ID on departure overall a positive enjoyable experience and no regrets. Love the chaoticness that Naples has to offer!

Leisure Family

2/10

Poor

03 Jun 2022

Verified traveler

Find Somewhere Else to Stay

My husband and I booked a room with a sauna and spa tub at Comfort Zone planning on it being the grand finale to our Italy vacation. This place turned out to be not just the worst place that we stayed at in Italy, but the worst hotel experience of our lives. We settled down in our room and upon getting into the tub, I was immediately electrocuted when I turned on the jets. To make matters worse, the jets began spewing out massive amounts of brown scum all over my husband and I. We immediately got out, turned everything off, began draining the tub and got in the shower (which had black mold in it). As it drained, the jets turned back on, which sprayed water all over our room due to the lower water level of the tub. We frantically tried to turn them off, however, we were badly electrocuted each time we tried to press the button while being doused in scum water. Finally, the jets turned off on their own. At this point, the room and our luggage was completely water logged. My husband had to actually dump water out of his suitcase. We contacted the host, who refused to drive across town to help us due to it being late at night and a long drive. Frustrated, we got in bed to try to at least get a few hours of sleep. We were awoken to the horrible noise of the jets coming back on later in the night, which we again were electrocuted and unable to shut off. The host refused to help refund us the following morning and has been uncooperative with hotels.com requesting a refund for us.

Partner

10/10

Exceptional

26 Oct 2021

Pablo

This is a really nice small hotel in a very good location.
At walking distance from most of Napoli's main attractions.
Our room had a Jacuzzi and Sauna which we enjoyed very much.
Annalisa was attentive, polite and courteous.

Leisure Family

10/10

Exceptional

14 Oct 2019

Jay

Alexandra was extremely friendly and helpful. Location is in a business district, and perfectly located near the port of Mollo Beverello. I never once felt unsafe in our location, even at night. Definitely will stay again; hidden gem!

Leisure Partner

10/10

Exceptional

26 Sep 2019

Susanne

Amazing stay

Amazing room! Gorgeous marble and mirror interiors with a lovely balcony. Hot tub and sauna were a great bonus, too!

Partner

10/10

Exceptional

17 Sep 2019

Jonathan

Relaxing stay in Napoli.

Nice room with high ceilings in an older apartment building. Very nice stay and nice attention from the staff. I requested a massage after a long flight and enjoyed one in-room before a nice dip in the jacuzzi. Recommend!

Partner

2/10

Poor

04 Jun 2019

Pierre

NOT RECOMENDED

Very disapointed. Booked for 5 nights. We had to seach for the check in office wich is located quite far from our room and not at the adress given, and after receiving a set of 3 keys (!) we had to take our luggage to the room .The breakfast is in a cafe and we had to cross a street with high traffic.The breakfast is very poor you get 1 warm beverage ,1 cold and one baked item ,when we asked for another coffee, we had to pay for it.The room itself was far from the promissed 25 sq meter. No phone,no closet,and the safe did not work.There is an empty tiny minibar and a kettle but no coffe or sugar.I cannot recomend that facility .

Partner

8/10

Excellent

08 Oct 2018

Lester

Im not staying here again

The pwrsonnel was great, fast and attentive. The apartment is inside an office building and the check in, if after 6-7 pm, is a nightmare. You have to call and wait for somebody to bring a key. If it is cold or raining, you are screwed.

Friends

8/10

Excellent

11 Jun 2026

Malgorzata

Perfekte Lage um Neapel zu besichtigen. Bisschen schwer zu finden, aber sonst weiter zu empfehlen. Kein richtiger Frühstück, nur paar Kleinigkeiten (alles süß) im Flur aufgestellt und essen muss man im Zimmer

Partner

6/10

Pleasant

15 May 2026

Hanne- Kristin

Komplisert innsjekking. Frokostmenyen var dårlig. Veldig god seng. Deilig med balkong.Sentralt i Napoli.

Business Family

6/10

Pleasant

07 Apr 2026

Emanuele

Purtroppo il menù è a buffet in corridoio poi devi portartelo in camera dove non c'è spazio per 4 persone

8/10

Excellent

30 Dec 2025

Laura

All'accoglienza personale disponibile e simpatico. Posizione centralissima e comoda per raggiungere tutto. Colazione top al bar. Unica pecca è stata il servizio di deposito bagaglio il giorno della partenza. Nessuno alla reception e nessuno che rispondeva al telefono nel momento in cui dovevamo ritirare i bagagli

Leisure Friends

10/10

Exceptional

20 Dec 2025

NICOLA

stanza pulita e molto confortevole, Annalisa top!!!

6/10

Pleasant

19 May 2025

Mario

Posizione ottima, troppi scalini nella camera, sono pericolosi

6/10

Pleasant

03 May 2025

Taerik

Mwai…

Arrivée facilitée en dehors des horaires d ouverture, la suite n a que le spa dommage.
Le choix a été fait de pars les avis mais bof literie abîmée le cadre est sympa le petit dej au bar d à côté juste horrible limite degueux.
Impression mitigée mais si retour sur Naples le comfort zone ne sera pas choisi.
J allais oublier les sms pour savoir si on a libéré la chambre à 08h du mat 😂😂 mais l accueil et la communication était sympas

Friends_and_family Family

10/10

Exceptional

20 Apr 2025

Enrique

Hemos estado en total 4 noches en fechas y habitaciones distintas. Tiene 2 direcciones una en frente la otra con varias habitaciones. Escogí este B&B porque me pareció una zona dónde podíamos ir caminando a todas partes (centro, vía Toledo, Quarterie español, plebiscito y coger ferrys) o en metro si hacía falta como fue el caso para ir a la estación de tren. Cogimos ferry para Capri y fuimos caminando a la terminal, esta cerca. También cogimos el Alibus en la parada del puerto, esta cerca. Las 2 habitaciones que cogimos eran amplias, con luz, balcón, limpias y bien insonorizadas. Obviamente se oye el tránsito de Nápoles, pero dónde no se oye... las habitaciones están bien aisladas el ruido que se pueda oir de tránsito es el normal de todo Nápoles. Habitaciones limpias, cambian toallas, hacen la cama pero no cambian sábanas, no hay champú si jabón. La atención recibida por Annalisa fue muy correcta: enseguida nos contactó antes de llegar para concretar hora de llegada, nos guardó las maletas tres días sin cargo mientras hacíamos ruta por la costa de Amalfi y volvíamos al hotel. El desayuno que dan es un vale para el bar de abajo: Pascucci Gran Caffé. Este bar está genial, desayuno típico de Nápoles croissant o sfogiatella o ... más café y un zumo, todo buenísimo.

Leisure Partner

8/10

Excellent

08 Apr 2025

Verified traveler

.

Leisure Partner

6/10

Pleasant

25 Sep 2023

Amandine

Logement très bien placé, parcontre la chambre a besoin d'un rafraîchissement.. Manque d'information pour le petit déjeuné.

10/10

Exceptional

10 Aug 2022

serge

Très bien situé

Très belle chambre spacieuse belle salle de bain avec grande douche. Proche du centre historique et du port

Partner

6/10

Pleasant

02 Apr 2022

lucilla

Pagato anticipato alto prezzo x camera tripla e ci hanno assegnato una doppia per 3 persone. Dopo 3 ore di discussione e presa in giro, ci hanno rimborsato la differenza. Non merita il punteggio 9 come scritto. Siamo stati bene, cmq, dopo l'inizio snervante. Ottima posizione, personale gentile, pulizia discreta, mancanza di una hall, letti comodi, tv difettosa e pure il riscaldamento difettoso. Necessaria matutenzione e controllo prima di assegnare la camera. Vista una tripla che tripla era e non c'era paragone con quella assegnata a noi. I Clienti sono preziosi. Nn si prendono in giro a 384 euro 3 notti una doppia passata x tripla. Pagare in anticipo a scatola chiusa è sempre troppo rischioso e per le prossime volte contatterò direttamente la struttura ovunque io vada per non trovarmi piu in situazioni incresciose. La signora Annalisa molto gentile e con grande savoir faire.....esasperante....Nel complesso tutto poi si e risolto ...ma che fatica..

Leisure Family

10/10

Exceptional

19 Nov 2021

Edoardo

Siamo stati coccolati dall’inizio fino oltre la fine. Annalisa non ci ha fatto mancare niente ed era disponibile a qualsiasi orario. Lo consiglio a tutti!

Leisure Partner

10/10

Exceptional

28 Jan 2020

Verified traveler

Siamo stati benissimo, Annalisa ci ha fatto il check-in e soddisfatto le nostre esigenze in tutto e per tutto rendendosi sempre disponibile.
La camera bellossima, Suite Royale, non volevamo più andare via!
La zona ben servita, raggiungibile facilmente con i mezzi pubblici e accanto ad attrazioni turistiche storiche messe a disposizione del pubblico in modo generoso (Castel Sant'Elmo e Castel dell'Ovo)

Leisure

8/10

Excellent

09 Jan 2020

Friederike

Schönes Zimmer in guter Lage.

Schönes, sauberes und modernes Zimmer. Allerdings hatte es ein bisschen den Stil eines AirbnB.

Partner

8/10

Excellent

09 Dec 2019

Verified traveler

La encargada Annalisa y la señora de limpieza personas encantadoras. Las personas de recepción muy despistadas y contándonos “una de indios” para justificar el retraso de la entrega de las habitaciones. Uno de los ascensores funcionaba sólo si le echabas 0,20€!!!!

Leisure Friends

8/10

Excellent

05 Dec 2019

Verified traveler

Muy buena zona.
Habitación amplia, limpia, todo funciona
El personal de limpieza de habitaciones mal
El personal de recepción correcto

Leisure Friends

10/10

Exceptional

28 Nov 2019

Verified traveler

Accoglienza super, stanza grande e moderna, colazione eccellente.

Leisure Friends

6/10

Pleasant

19 Nov 2019

Verified traveler

Establishment was pretty solid. some operation manual for the jacuzzi would have helped. Additionally wifi was pretty bad. I appreciate the possibility to watch netflix in the rooms. But obviously this is just possible with an appropriate wifi. I cant judge the wifi for all rooms. but definitely some rooms are out of range to stream or even to use wifi on mobile phones.

Leisure Partner

10/10

Exceptional

12 Sep 2019

MariaGrazia

Comodissimo al centro e al molo
Tutto positivo: deliziosa disponibilità del personale
Camera bella e pulita consigliatissimo

Leisure Partner

10/10

Exceptional

15 Aug 2019

Roberto

Ottimi

Sistemazione in posizione davvero ottimale per visitare la città.
Zona sicura e tranquilla, camere nuove, confortevoli, pulite, personale gentilissimo, competente e presente (colgo l’occasione per ringraziare per le preziose indicazioni quotidiane essendo la nostra prima visita alla città).
L’acqua fresca gratuita nel frigobar in camera, con il caldo di agosto, ci ha fatto molto piacere.
Il check-in si fa in un edificio diverso dall’alloggio (dove si possono anche depositare i bagagli all’occorrenza) e la colazione viene servita in un bar convenzionato (fornitissimo e di qualità) però tutto si svolge davvero nel raggio di pochi metri quindi non c’è assolutamente alcun disagio.
Siamo arrivati in macchina ed abbiamo parcheggiato in uno dei garage che ci sono a due passi, l’importante è concordare il prezzo prima.
Noi abbiamo soggiornato due notti con un ragazzo di 15 anni e siamo veramente soddisfatti, non si poteva chiedere di meglio.

Family

8/10

Excellent

03 Aug 2019

ALBA

Perfecta localización, pero el no tener recepción 24 horas es un problema, por si surgen imprevistos. El agua caliente viene y va. Personal muy amable

Family

10/10

Exceptional

14 Jun 2019

Jen-Cheng

拜訪拿坡里必住飯店

飯店離地鐵跟港口都很近，環境安全，房間乾淨，寢具舒適

Partner

8/10

Excellent

13 Jun 2019

Vivjen

++ Sehr freundliche und professionelle Betreuung durch Personal (Besonderes Dank an Annalisa).
+ Zentral gelegen.

-- etwas Strassenlärm
-die Stufen im Gang und im Zimmer sollen sichtbar gemacht werden (helle Streifen?)

Leisure Partner

10/10

Exceptional

02 Jun 2019

francisco j c

Otimo e com um preço justo

A localização é muito boa, próxima do metro, o quarto é limpo e o pessoal muito simpático e solícitos uma ótima experiência.

Family

10/10

Exceptional

01 May 2019

Kenza

Superbe experience et localisation parfaite - particulièrement la proximité au port et a la gare ce qui nous a permis de faire plusieurs day-trips a Capri, Pompei et Sorrento tout en séjournant a Naples. Seul petit bémol, des frais de \"check-in late\" ont été facture alors que nous sommes arrives 5 min après l'heure de fin de check-in. Personne n'était present a l'accueil a ce moment la et le numero de telephone renseigne par Hotel.com était un faux numero. Petite panique initiale - mais séjour irréprochable par la suite. Un grand merci tout particulier a Anna Lisa.

Friends

4/10

Poor

28 Apr 2019

Verified traveler

Albergo diffuso, no grazie

Nella scheda di presentazione dell'hotel deve essere precisato che :
- la reception si trova a circa 200 metri dalla stanza e NON all'indirizzo indicato nel vaucher
- che il deposito bagagli può essere fatto solo dalle 10.00, orario di apertura della reception
- che le stanze sono dislocate entro edifici residenziali (nel mio caso al IV piano di uno stabile)
- che la colazione si prende in un bar a circa 100 metri dalla stanza.
Queste informazioni mi avrebbero aiutato a EVITARE questa struttura.

Family

10/10

Exceptional

27 Apr 2019

Giuseppe

Ottima posizione, ottima camera.

Ottima posizione. E' possibile visitare tutti i siti turistici spostandosi a piedi. Ottima camera quadrupla con vasca idromassaggio e doccia separata. E' possibile parcheggiare l'auto in un parcheggio privato a 24,50€ al giorno in una via adiacente. La colazione è servita in un bar che offre ampia scelta. Da consigliare qualora si voglia visitare il entro di Napoli. Dispone anche del deposito bagagli. Personale disponibile e molo cordiale.

Family

10/10

Exceptional

09 Apr 2019

ELEFTHERIA

Υπέροχη διαμονή σε πολύ καλή τοποθεσια

Εμένα σε triple deluxe, πολύ ωραίο δωμάτιο όμορφα διακοσμημένο μεγάλο, καθαρό, με πολύ άνετο κρεβάτι. Μεγάλη τηλεόραση κ άνετο μπάνιο. Η περιοχή πολύ καλή και βολική,το μετρό σε απόσταση λίγων μέτρων και κοντά σε αξιοθέατα και το λιμάνι. Το μόνο μείον το ότι το μπαλκόνι δεν ήταν καθαρό και θα ήθελα ενα καλάθι απορριμάτων στο δωμάτιο, αυτό του μπάνιου δεν επαρκεί.

Partner

8/10

Excellent

16 Mar 2019

Verified traveler

Très bon hotel

Hôtel très bien placé à côté du métro, du port et des quartiers principaux de Naples.
Grands lits confortables pour les 4 membres de la famille. L'équipe de l’hôtel est très sympathique et au service de ses clients. Très bonne adresse.

Family

8/10

Excellent

10 Mar 2019

CARLO

Modernita in un contesto deprimente

Le camere sono molto moderne e pulite. Peccato che il palazzo è vecchio e si trova in un vicolo sporco e brutto da percorrere

Family

10/10

Exceptional

09 Dec 2018

michel

Espectacular

Pequeño hotel nuevo ubicado dentro de un edificio regio, muy céntrico. Personal de recepción muy amable. La única crítica es para la cafetería donde servían el desayuno, mala atención y nos cobraron por algo que estaba incluido en el desayuno.

Family

8/10

Excellent

13 Nov 2018

André

Ótimo e confortável

O espaço é muito bom, confortável com ótima estrutura. Deixam mimos que ajudam bastante. Único ruim é o check-in em local diferente da unidade, nada que impeça de voltar somente um ponto de melhoria.

Partner