Italy
, Naples 
Ivanna
THE WORSE AND HORRIBLE CUSTOMER SERVICE AND STAFF
I was late for check in as there were delays & cancellations due to protests all around Italy. Although I had already pre checked in on the phone & the closed the office. I tried contacting the property through phone, WhatsApp, Expedia, and email & received no answer. It was pouring rain & two couples were coming into the property so i went inside to try to resolve the problem while at least staying dry. One guy started screaming at me telling me that i need to get out right now that that was only for residents (he saw us with our luggage). I was explaining to him that I had a reservation and that I was trying to contact the property. He proceeded to tell me that he didn’t care and that I either get out or he would force me out. He threw us out in the pouring rain and proceeded to get into his car and leave. I proceeded to book a hotel and a cab because we could not just stay on the streets of Naples.
5 minutes later he’s walking towards us and says “for an extra I will open the office and check you in but you will have to pay an extra plus extra city tax of 40€” mind you I had also given a 200€ security deposit on this place on top of my nightly rate. I proceeded to tell him that I had already booked another hotel and that we were trying to get a cab (which were on strike). He proceeded to still go into the office get some things close it and go inside the lobby and making sure to slam the door in our face.
I was late for check in as there were delays & cancellations due to protests all around Italy. Although I had already pre checked in on the phone & the closed the office. I tried contacting the property through phone, WhatsApp, Expedia, and email & received no answer. It was pouring rain & two couples were coming into the property so i went inside to try to resolve the problem while at least staying dry. One guy started screaming at me telling me that i need to get out right now that that was only for residents (he saw us with our luggage). I was explaining to him that I had a reservation and that I was trying to contact the property. He proceeded to tell me that he didn’t care and that I either get out or he would force me out. He threw us out in the pouring rain and proceeded to get into his car and leave. I proceeded to book a hotel and a cab because we could not just stay on the streets of Naples.
5 minutes later he’s walking towards us and says “for an extra I will open the office and check you in but you will have to pay an extra plus extra city tax of 40€” mind you I had also given a 200€ security deposit on this place on top of my nightly rate. I proceeded to tell him that I had already booked another hotel and that we were trying to get a cab (which were on strike). He proceeded to still go into the office get some things close it and go inside the lobby and making sure to slam the door in our face.
