Name: Quality Inn Shenandoah Valley
Address: 162 W. Old Cross Rd., New Market, 22844, US

10/10

Exceptional

07 Jul 2026

Bhavin

It was good property. Recommended for family trip.

Family_with_children

4/10

Poor

03 Jul 2026

Judith

Nos pusieron en un cuarto con olor a cigarro y muy viejo después pedí que lo cambiaran y si me lo cambiaron si mejoró mucho olía un poco a tabaco

Partner

6/10

Pleasant

30 Jun 2026

Elizabeth

Pool was closed entire stay. Ice machine only dispensed a few cubes at a time. Tub didn't drain properly. Room needed good dusting. Bed was comfortable and room was quiet.

Partner

2/10

Poor

27 Jun 2026

Stacy

Bugs in the room so I canceled my stay but they would not refund my money.

Self

8/10

Excellent

26 Jun 2026

John

The hallways are in serious need of an update, looking industrial and old. The rooms were just fine. Everything was clean and the staff were friendly. Didn't really have time to check any amenities.

Friends_and_family Family

8/10

Excellent

25 Jun 2026

Gary

The pool was excellent. Great location. The beds were listed as queen and they were double. Plenty of parking. Breakfast was good but limited in selection. Wonderful staff. For the price I'm very happy.

Family_with_children

6/10

Pleasant

22 Jun 2026

Edward

Breakfast was decent with two waffle machines, etc. Staff was knowledgeable and pleasant. Air conditioner needed a tuneup but was okay. Room was clean.

Self

10/10

Exceptional

14 Jun 2026

Patricia

The sheets and comfortable bed. The safety and cleanliness was the most important thing for me and they achieved that. Would stay there again

Self

10/10

Exceptional

12 Jun 2026

Alexis

Good service

6/10

Pleasant

08 Jun 2026

Eric

Needs to be updated

Self

10/10

Exceptional

07 Jun 2026

Mariano

No tienen ussble la picciona

Family_with_children

8/10

Excellent

05 Jun 2026

Kent

Water pressure was quite low.
Tub drain plug lever was inop.

Pet

8/10

Excellent

03 Jun 2026

Janice

Very quiet setting, friendly staff, but needs either a really good cleaning or updating.

Self

10/10

Exceptional

29 May 2026

james

The free breakfast was a step up from other places I stayed on this trip

Self

8/10

Excellent

25 May 2026

Anthony W

Reasonable and clean.

Self

4/10

Poor

24 May 2026

Veronica

It needs better management

Friends_and_family Family

10/10

Exceptional

23 May 2026

Thomas

Arrived tired and cranky. Check in easy. Good night's sleep. Continued my drive earl next morning.

Self

2/10

Poor

22 May 2026

Margaret

A very disappointing stay. The staff was not helpful. I guess I was doing them a favor by staying there.

Self

2/10

Poor

17 May 2026

Darwin P

Run down place!!!

Partner

2/10

Poor

11 May 2026

Min Hee

If you are travelling with kids, I do not recommend the hotel. The hallways smell of strong marijuana everywhere, so strong my kids were coughing and had to cover their nose and mouth. Sheets had visible stains. Only one lamp was working. Alarm clock wasn’t set and was blinking. You can hear the cars throughout the night as it is near the busy roads. The only thing I appreciate was the free breakfast. I don’t ever write hotel reviews but I had to this time as a parent.

Friends_and_family Family

6/10

Pleasant

05 May 2026

Dale

Room was ok, fairly clean, staff was very friendly and helpful, breakfast options were limited and not a great selection, often ran out soon, parking was adequate and safe, AC and heat worked fine

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Dale

Very nice, comfortable stay for 3 nights.

Partner

10/10

Exceptional

03 Apr 2026

Trevor

NA

6/10

Pleasant

02 Apr 2026

Barry

Bathroom was not as clean as expected. Room had a very musty smell. Overall property is in need of a major overhaul.

Self

6/10

Pleasant

28 Feb 2026

Robert

The room is in good condition but very dated. Furniture was old. The TV did not work. Bed and bath were clean.

Partner

8/10

Excellent

27 Feb 2026

Robert

Lady at front desk is very pleasant. Room was clean, hallway is recently updated.

Partner

6/10

Pleasant

22 Jan 2026

Liesel

Room was in good condition and staff was friendly. The halls reeked of marijuana. The breakfast area was freezing; even the staff remarked that it was very cold. There were stairs to the rooms which was hard on my mother who wanted to use a luggage cart.

Leisure Family

2/10

Poor

26 Dec 2025

Steve and Maritza

Stay away from this location

Partner

8/10

Excellent

27 Nov 2025

John

Lobby and game room were outstanding.

Friends_and_family Friends

10/10

Exceptional

24 Nov 2025

John

Awesome place. Loved it a lot especially for the price. Great breakfast but did wish there was scambled eggs. Did see other customers ask for it as well. Really love that the place is secure and getting renovated! Keep up the good work on improvement! I will be coming here every month for business

Business_and_leisure Partner

10/10

Exceptional

17 Nov 2025

Taylor J.

Great breakfast

4/10

Poor

16 Nov 2025

ROB

People nice… hotel run down…

8/10

Excellent

14 Nov 2025

Kevin

Office staff was friendly

8/10

Excellent

09 Nov 2025

Lokesh kumar

Excellent Stay

Leisure Family

8/10

Excellent

03 Nov 2025

Scott

For the money, it was a good deal and a decent room

Leisure Family

10/10

Exceptional

31 Oct 2025

Charles

They charged me an extra $80! Was wrong an I have entered a dispute!

4/10

Poor

28 Oct 2025

M Kathryn

No trouble climbing stsirs second floor needs improvrment befots i stay sgain

8/10

Excellent

21 Oct 2025

Sourav

Staffs are very good. Parking is easy.

10/10

Exceptional

18 Oct 2025

Dennis M.

Great stay, courteous staff, clean room.

Friends_and_family Friends

10/10

Exceptional

17 Oct 2025

Benjamin

Was good

Business

10/10

Exceptional

16 Oct 2025

Patrick

Staff was kind. Rapo got me a nice room and treated me with respect and kindness.

Friends_and_family Family

2/10

Poor

16 Oct 2025

Sheikh Shahriar

This is perhaps the worst place I have ever had to spend a night on. Here is a breakdown:

Check-in process: It took more than 20 minutes. The front desk person was not patient with simple questions along the lines of \"I parked the car at location X, is it okay?\"

Room: Booked a non-smoking room. Surprise! The room reeked of cigarette fumes. A \"Rainbow Air Purifier 5200-II - Odor Eliminator\" was running in the room. To make it even worse, there were cockroaches in the bathroom. Asking for a solution did not result in a resolution, as the hotel was \"fully booked\".

If the owner knows there is no non-smoking room available, why hide this and make a customer suffer?

Anyone who is considering booking at this place, I highly recommend avoiding at all cost.

4/10

Poor

12 Oct 2025

Amanda

There were signs saying they were updating, but there was no working elevator, and to even get to the first floor rooms you had to climb stairs from the lobby if you couldn’t do stairs, you would have to go outside all the way around the building and in a side door.When I checked in he kept saying I needed to park around back, where it was incredibly dark. I asked about the empty ones on the side under the street lamp and he reluctantly said it was okay. The door to the room stuck and was hard to make sure it was latched. The tub was not cleaned because there was an old bar of soap on top of the shampoo dispensers. The floor had not been vacuumed because I found dried dirt clots. The mattress was not top quality . For the price I paid I would expect at least those things. I feel like the price point was more fair to be around $70 a night not over $150.

Self

6/10

Pleasant

06 Oct 2025

Allysyn

The hotel never mentioned on their website that they are remodeling, updating or any indication of such.

Friends_and_family Family

4/10

Poor

06 Oct 2025

Rhonda

I do not recommend this hotel. We were in last room on the 2nd floor, next to the outside door.

The outside door was left propped open and no security to open it.

Leisure Friends

4/10

Poor

29 Sep 2025

Beth

Needs TLC

The hotel is very dated, the phone did not work, I was woken by loud banging after midnight which lasted until 3 am. The front desk was responsive but this did not feel like a safe space.

Self

2/10

Poor

28 Sep 2025

Paul

I had to kill two bugs in the three days we were there.
I tried to open a window and thought it would fall out.
They were \"under construction\" but they were putting hard would floors over the dirty carpet.
the bathroom ceiling had rust on it.
The coffee machine had not been \"dusted\" in weeks.
I would not stay there again or recommend it.

Leisure Family

6/10

Pleasant

16 Sep 2025

Cassandra

Staff was very friendly and helpful. The beds and main room was outdated but cleaned and tidied. However, the bathroom was a different story, especially the bathtub. There was clear mold in the grout lines and around the tub. Mold could also be seen on the walls and ceiling. We did enjoy the game room and the breakfast was sufficient.

Leisure Family_with_children

8/10

Excellent

14 Sep 2025

Stacey

The property needs renovation. Looks like it hasn’t been updated since the 80s

Leisure Partner

10/10

Exceptional

06 Sep 2025

Kim

Good clean and comfortable.

Clean and comfortable. Would definitely stay there again in the future.

Partner

2/10

Poor

05 Sep 2025

Walter

The most disgusting place I’ve ever slept. Holes in the walls, smelt of cigarettes, towels with stains, what looked like blood stains on the mattress and the corridor seemed like it hasn’t been vacuumed in years. This room was already booked, it was late and only one other hotel in the area. Let me just tell you slept with ALL of the lights on and kept waking up every 20mins. Truly a horror film setting.

Leisure Self

2/10

Poor

25 Aug 2025

Philip

filthy

the first room they put us in smelled literally like a decaying animal body. The second room they put us in had trash still on the bedside stand and pubic hair on the floor in the bathroom. That room was never even wiped down or swept. It was literally the dirtiest hotel I have ever stayed.

Partner

6/10

Pleasant

21 Aug 2025

Wren

Wouldn't Really Recommend

The person at the checkout was rude and left the counter when I had questiona to go outaide and smoke.

Partner

2/10

Poor

18 Aug 2025

Joe

Beware

Tried to give me a smoking room. Very run down, foul odors throughout the hotel and dirty. Do not stay here!

Self

6/10

Pleasant

12 Aug 2025

SUSAN

We liked that it was clean and quiet. However the onsite restaurant was closed. There wasn’t much variety of restaurants in the area that were easy to walk to.

Leisure Partner

8/10

Excellent

11 Aug 2025

Susan

The staff was friendly and helpful. The room was clean. It is nice that they have a game room set up. I enjoyed having their breakfast before heading out for the day.

Leisure Family

8/10

Excellent

29 Jul 2025

Alice

Good was good for breakfast they had waffles and eggs. The cereals were mixed my friend tried to get Froot Loops and ended up with both Froot Loops and Raisin Bran but the stay was fine and decent hotel. Staff was nice and helpful

Friends_and_family Friends

8/10

Excellent

28 Jul 2025

James

Breakfaat was fine and very customer friendly.

Leisure Self

2/10

Poor

27 Jul 2025

Judith

Very dirty and rundown. Left the property after check in.

Leisure Self

10/10

Exceptional

18 Jul 2025

Charles

We were very pleased about the property. One concern the ice machine, on the floor near the lobby, was not working. The agent at the front desk was okay. Had some answers to our questions but others nothing. Example: The TV was not working. He offered to move us but we were settled in. He then gave us the password and when used it the TV worked fine.

Other then that things were wonderfull.

Charles and Phyllis Clifford

Leisure Family

4/10

Poor

11 Jun 2025

Phile

When we entered the premise - the man at the reception was as rude and not at all welcoming. As we were asking him for a room to stay.. .

We had prepaid our hotel stay - but this guy was as if in a never mind attitude.
The hotel does not have a pool and it says that they have pool. The pool was not functioning.

I would say you will get better hotels to stay than this.

recommend not to go

Leisure Family_with_children

8/10

Excellent

03 Jun 2025

Sandra

They were very pleasant and helpful

Leisure

8/10

Excellent

01 Jun 2025

Meiluan

Fine, very quiet and good breakfast but some equipments need some maintenance.

Leisure

8/10

Excellent

30 May 2025

Deborah

It was convenient for an overnight stay while travelling. The beds were small and hard.

Friends_and_family Family

2/10

Poor

26 May 2025

sajeesh

I paid 140 dollars and it is not worth it. It should be around 70-80 dollars.

10/10

Exceptional

20 May 2025

Andrea

The property is older and reflects it. Otherwise it was clean, friendly staff and light breakfast was a plus

10/10

Exceptional

18 May 2025

Rebecca

The staff was very friendly. The beds were very hard, very uncomfortable. We put towels on the bathroom floor because it looked dirty. There was a long black hair in the tub, the shower head was full of hard water and the water temperature was too hot. The biggest issue was with the door to the room. Somehow the security thing flipped and we were unable to get in. They had a crowbar to open the door, and it apparently happened before because there were already marks on the door.

Leisure Partner

8/10

Excellent

18 May 2025

Walter

Was not bad but door would not stay locked until you slammed door

Leisure

8/10

Excellent

13 May 2025

Michele

Interesting property. In its heyday, it would have really been something special with lots of
Rooms, small banquet room and an attached restaurant. But now the banquet room is the breakfast room, and the restaurant is a game
Room—foosball, pool, old time video games (including PacMan!). That’s all to say this is an older hotel that has been somewhat updated. Double beds instead of queen, carpeted floors in rooms (even dog rooms) and hallways.
Has both front (parking lot) and back (inside corridor) doors. Our outside key didn’t work when we got here (inside key did work) and the staff member on duty immediately contacted the maintenance guy who fixed it right away. Room was clean, WiFi worked well, TV was good, plenty of hot water, and some great areas for walking our dogs. Breakfast was good with options from cereal/toast to biscuits and gravy or waffles and hard boiled eggs. A dual
Plus and minus was its location off the interstate, easy access to the hotel but we could really hear the truck traffic all night. Good for a night’s stay while we were traveling

6/10

Pleasant

06 May 2025

Diana

The hotel is in need of updating. Some areas have odors. The check in clerk was friendly and professional.

Leisure Partner

8/10

Excellent

27 Apr 2025

Prakash

Good place to stay and visit Luray Caverns & Shenandoah National Park. Breakfast options were good.

Leisure Family_with_children

6/10

Pleasant

20 Apr 2025

Charles

The door bolt would not engage fully in the front door. Therefor we did not feel fully secure

10/10

Exceptional

08 Apr 2025

Sandra

Nice hotel.

It’s always a pleasure staying at this hotel. The staff is friendly and professional. The room is clean, and the beds are very comfortable. It is convenient to major highways and attractions in the area.

Partner

8/10

Excellent

20 Mar 2025

Thomas

Easy access.

Leisure Partner

10/10

Exceptional

20 Mar 2025

Surug

Rooms and bathroom was spacious, clean and comfortable. Very reasonable.

Business_and_leisure Partner

8/10

Excellent

23 Feb 2025

Rosemarie

Rooms need to be updated and c leaned much better!

Friends_and_family Family

10/10

Exceptional

11 Feb 2025

patricia

The man who checked me in was very nice and helpful

Leisure Family

10/10

Exceptional

27 Jan 2025

Sandra E

The staff was friendly and accommodating. The bed was comfy and the pillows gave me a great night’s rest.

Leisure Partner

10/10

Exceptional

15 Jan 2025

April

Staff very helpful, awesomely friendly. Very clean. Great breakfast!

Leisure Friends

10/10

Exceptional

13 Jan 2025

Jennifer

The staff was very friendly, check-in was convenient and quick, room was warm and clean. The place could use some updates and theres not much around for food or entertainment, but it felt safe and was reasonably priced.

10/10

Exceptional

26 Dec 2024

Mikole

Great stay lovely workers

10/10

Exceptional

22 Dec 2024

Porfirio

Front desk service was super nice with us

Leisure Family_with_children

4/10

Poor

17 Dec 2024

Verified traveler

Poor Condition

Pictures of updated rooms were false. Rooms were old and still had scent of cigarette smoke from years prior. TV did not work. Hair on beds, of course.

Self

8/10

Excellent

12 Dec 2024

Linda

Great price, nice room, right off 81.

Leisure Self

8/10

Excellent

05 Nov 2024

Michelle

While super old school it was clean, new carpets, soft sheets and good bed. Staff was super nice! It was probably grand in it’s day, but it is very “vintage” now. Truly a good night for the value!

Leisure Self

2/10

Poor

27 Oct 2024

Varun

Room was smelly and the beds were uncomfortable ! AC / Heating unit didn’t seem to work. We couldn’t sleep properly because of that. I would never stay at this hotel again.

Friends_and_family Family

10/10

Exceptional

21 Oct 2024

Indrek

Great perfect fat check in

10/10

Exceptional

16 Oct 2024

Lisa

Quant town and clean rooms

Johnny Appleseed theme hotel with clean rooms and complementary coffee, hot tea, and awesome breakfast. Breakfast was the best I have seen in a hotel in the past 15 years.

Partner

2/10

Poor

29 Sep 2024

Diana

The people next door were smoking heavly w/ door next to my door open which my ac pulled in the smoke. I complained to staff, but he said nothing he could do even though all nonsmoking rooms. The bathroom floor was so dirty, my tennis shoes stuck! The topper is when called at near 11 pm on my cell and asked Well, are you coming or not? I checked in @ 8:30 and was about to go to sleep!

Leisure Self

10/10

Exceptional

21 Sep 2024

Carol

Will go back for a history tour

Leisure Pet

8/10

Excellent

20 Sep 2024

Marsha

Convenient location to town

Leisure Self

10/10

Exceptional

17 Sep 2024

Stan

A little disappointed in the breakfast. I would like a breakfast meat i.e. bacon , sausage.

Leisure Partner

10/10

Exceptional

02 Sep 2024

Mark

Luray trip

Long weekend trip with my son, expected much less for the price, room was clean, everything worked, nice amenities, shops/food within walking distance. All in all, a nice part of a great trip. Thank you.

Friends_and_family Family

8/10

Excellent

01 Sep 2024

Diane

Great staff. Nicely updated and appreciate the complimentary breakfast. I recently stayed at a Courtyard Marriott and they didn’t even have complimentary coffee!

6/10

Pleasant

23 Aug 2024

Paul

Nice hotel. A bit dated

4/10

Poor

17 Aug 2024

kim

Wouldnt waste your $$

Beds were hard, comforters had stains on it, microwave did not work. Smelled musty and moldy

Friends_and_family Family

8/10

Excellent

12 Aug 2024

Susan

I liked the hot breakfast and nice that wS located back away from the main road.

Leisure Family

4/10

Poor

24 Jul 2024

Verified traveler

We had to pre clean the room after check in as the surfaces were sticky and dirty. The bathroom sink was stained pretty and and needed some maintenance. No room service for a three night stay. Oh yeah, on the last night a cockroach ran across the bathroom sink.

Friends_and_family Family

8/10

Excellent

04 Jul 2024

David

Fine for a Quick Stay

The AC was very noisy. I’m a light sleeper so it woke me up several times.

Friends_and_family Family

10/10

Exceptional

12 Jun 2024

Melissa