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Hotel Real Plaza Aguascalientes
Aguascalientes · Mexico
Avenida Adolfo La Pez Mateos 320 OrienteView location
9.2/10Excellent1,000 Reviews
Cleanliness9.4/10 9.4
Service9.2/10 9.2
Comfort9.4/10 9.4
Condition9.0/10 9.0
Neighborhood9.4/10 9.4
Amenities8.8/10 8.8
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hotel Real Plaza Aguascalientes
With a stay at Hotel Real Plaza Aguascalientes, you'll be centrally located in Aguascalientes, within a 10-minute drive of San Marcos Fair and Jose Guadalupe Posada Museum. This hotel is 0. 5 mi (0. 7 km) from Encino Garden and 0. 6 mi (1 km) from Aguascalientes Government Palace.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a rooftop terrace and a garden. Additional amenities at this hotel include complimentary wireless Internet access, tour/ticket assistance, and a banquet hall.
Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Satisfy your appetite for lunch or dinner at Mezzanine, a restaurant which specializes in local and international cuisine, or stay in and take advantage of the room service (during limited hours).
Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to noon for a fee. Stay in one of 271 guestrooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment.
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Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
With a stay at Hotel Real Plaza Aguascalientes, you'll be centrally located in Aguascalientes, within a 10-minute walk of Plaza de la Patria and Catedral Basilica de Nuestra Senora de la Asuncion.
This hotel is 0.9 mi (1.4 km) from San Antonio Temple and 1.2 mi (2 km) from San Marcos Fair. Stay in one of 271 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.
Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite.
Popular amenities
Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
Anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
Professional property host/manager
Pets not allowed
Service animals not allowed
Important information
-
You need to know
- The seasonal pool will be open from February to November.
- Up to 2 children 10 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- No pets and no service animals are allowed at this property.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
-
Minimal age
18
-
Optional fees
- Fee for buffet breakfast: approximately MXN 250 to 300 per person
- Rollaway beds are available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Esus Maria Romo Recreation Park
0.4 km / 0.2 mi
Plaza Patria
0.5 km / 0.3 mi
Aguascalientes Government Palace
0.5 km / 0.3 mi
Encino Garden
0.6 km / 0.4 mi
Contemporary Art Museum
0.6 km / 0.4 mi
Plaza de la Patria
0.7 km / 0.4 mi
Catedral Basilica de Nuestra Senora de la Asuncion
0.7 km / 0.4 mi
Temple of Encino
0.7 km / 0.4 mi
Morelos Theater
0.7 km / 0.4 mi
Jose Guadalupe Posada Museum
0.7 km / 0.4 mi
El Parian Mall
0.7 km / 0.4 mi
Casa de la Cultura
0.8 km / 0.5 mi
National Museum of Death
0.9 km / 0.5 mi
Aguascalientes Regional History Museum
0.9 km / 0.6 mi
Aguascalientes Museum
1 km / 0.6 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 271
- hotel
- Wheelchair-accessible
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Laundry service
- Bellboy service
- Hotel safe
- Lift access
- Garden
Show 13 more facilities & services
- Terrace
- Newspapers
- Luggage room
- Bar
- Restaurant
- Banquet hall
- Meeting room
- Business centre
- Indoor freshwater pool: 1
- Outdoor freshwater pool: 1
- Parasols
- Non-smoking establishment
- Minimum check-in age: 18
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
SINGLE KING SIZE BEDSINGLE • KING SIZE BEDSGL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Real Plaza Aguascalientes
SINGLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SGL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Real Plaza Aguascalientes
DOUBLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Real Plaza Aguascalientes
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE TWO DOUBLE BEDSQUADRUPLE • TWO DOUBLE BEDSQUA.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Real Plaza Aguascalientes
QUADRUPLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: QUA.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
FAMILY ROOM TWO DOUBLE BEDSFAMILY ROOM • TWO DOUBLE BEDSFAM.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Real Plaza Aguascalientes
FAMILY ROOM TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: FAM.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Hotel Real Plaza Aguascalientes
100
reviews shown
Silvia
Location is great. I would stay here again.
Thomas
We stayed on the 10th floor and the view is spectacular. The breakfast at the restaurant on the first floor was a buffet and it was great. Not that expensive. There was a “cheap hotel“ vibe, but the rooms were OK and pretty clean. this is not a bad selection for Aguascalientes.
Lara
My second time staying at the hotel and it again did not disappoint. Many of the staff remembered me from six months prior. Excellent hotel.
Cristina
The room was good! Just what you need for a basic stay. My only thing is please don’t eat at the hotel restaurant. It was expensive and the worst food I have ever had. They served us meat in the flautas with tiny bones. It was disgusting and the waiter was rude. Just avoid the restaurant and you’re good.
Virginia
Bathroom is small. Air conditioner didn't really cool that much.
Henry
Very nice hotel that had everything we needed for our stay jn Aguascalientes. Great location!
Asela
Clean and good service
Jose
Never tried the breakfast here but I'm sure it's delicious. I was completely satisfied with everything at this establishment, will stay here again when in town.
Elizabeth
The rooms are clean. Staff
Roman
In town for a wedding, an excellent place to crash!
Daisy
Yes corteus staff clean beds however very hard mattresses, no coffe maker and no fridge, nice location and parking
Maria Christina
Rooms were basic and had all the necessary items. The cleaning staff was amazing.
Juan
Yes
Luis
Dice mi hijo que se la pasó súper yo se le tome la habit para que celebrara su cumpleaños
Bertha Lucia
Clean rooms, nice antique building, breakfast looked delicious. Great stay staff very helpful.
Ubaldo
The room was great the only issue we had, the bed had hairs all over the sheets and pillows. A tower or two also had hair. I didn’t have breakfast, so I don’t have any comments on that. The rest was great.
Mario Giovanni Sáenz
Todo excelente
Lara
The hotel is beautiful. Very clean. All staff were extremely friendly and helpful. The amenities (pool and restaurant) were fantastic.
Cathy
Very nice stuff. Rooms are always clean. great location.
Arturo
Cuarto sucio
Judith
Excelente I recommend 100%
Alfredo
Walkable
David
Location location location
Brenda
Very good
Brenda
Extremely clean
Alejandro
Creo que el unico problema fue que no olia muy bien la habitacion que digamos, pero supongo que los clientes anteriores no eran muy aseados... en general esta bien el hotel, esta en un lugar muy conveniente para conocer el centro de aguas
Sandra
There are plenty of restaurants in area. Downtown is 10 min walk. Bed was super comfortable and clean!
Carlos E.
Excellent customer service
Roberto
It was just ok, kinda far from la feria, room was stinky, employees were just ok
Moises
I stayed at this hotel while being in Aguascalientes for the feria de san marcos and is a great location and convenient. There are tons of stuff are a walkable distance.
Jose
Stayed here for 3 days and all i can say is great great great. Great price great location great staff. We will be back
Adriana
Walking distance to centro histórico
Carlos
Excelente ubicación , amplias habitaciones y buenas amenidades
Maria
Beautiful place but no where to sit and chat in group
Judith
La persona qe nos resibio muy mal comportamiento nada de amabilidad muy ruda al contestar le dije tengo una reservacion a mi nombre me entrega una llave y le digo son dos cuartos y contesta ; pos no me dijistes qe eran dos pero se supone qe en el sistema aparece el nombre qe tengo una recerbacion con dos cuarto y ni siquiera me dio la bien venida siempre e sido clienta de este hotel por muchos años tengo reservando en este hotel
Me gustaría qe fueran más amables ojalá mejoraran el personal la verda .
Me gustaría qe fueran más amables ojalá mejoraran el personal la verda .
Isidro
Great experience!
Great service! Facilities are great too.
Jorge
Excellent location and easy access
Maria del Refugio
Nice property with pool terrace on 11th floor
Daniela
Todo muy bien
Nancy
Great!
Geydi
We stayed for 6 days, good area, beds are a little hard but over all good, no fridge, food was good, service was awesome!! Employees are the best!! Pool they have times they closed early
( depending on how many ppl are there)
( depending on how many ppl are there)
OCTAVIO
Very nice hotel and very convenient. Some of the staff are not the most friendly people but over all is a good place to stay.
Daniel
Great!!
MARICELA
Just front desk pay attention to guest needs.
MARICELA
Front desk distracted would take to long just to get shampoo or assistance
Salvatore
Great hotel and staff
I love this hotel. I've stayed here several times. The staff is always wonderful and the hotel itself is always kept clean.
Luis E
It was a really good experience. A bit dated, but excellent attention by staff. Water pressure was strong and quick to warm up. No wait time. Restaurant has very affordable and decent selection. Nice experience overall. I would come back easily
César
Good breakfast, really close to cathedral, lots of parking space, comfortable hoteel, I think its good value for money
Luis
La mejor opción cerca del centro
A solo unas cuadras del centro, una excelente opción para alojarse en Aguascalientes. El estacionamiento es techado y amplio, donde el auto está seguro. No hicimos uso del restaurante, que ofrece buffet para desayunar. La limpieza es notable y las instalaciones funcionaron de manera impecable
Jesus
Es un Hotel muy bonito y moderno
ubicado en una zona céntrica de la ciudad donde todo te queda por decir a unos pasos o sea unos minutos
ubicado en una zona céntrica de la ciudad donde todo te queda por decir a unos pasos o sea unos minutos
Arlene
Property is very clean and staff is great. The property needs an upgrade, it looks like the decorating was done in 1972
Claudia
Near everything it’s the center of Aguascalientes. It’s clean, the staff is helpful and always courteous.
Victor H
Everything
Karina
Excelente servicio
Jose
Very clean and hot water to shower compared to other hotels. Staff is friendly and rooms are clean.
michael
perfect stay
perfect hotel: good wifi, pool, big clean room, heating and AC, friendly staff
Andrew
La ubicación es muy buena, el lugar es bonito, cómodo y tiene bonitas vistas
Adriana
Un excelente hotel en todos los aspectos
Sandra
Will definitely come back every year. We usually stay at our family's home during vacation but we were really in need of a certain amenities we don't usually get there. The staff was wonderful. Every single one of them was super attentive and polite. From the bellboy to the lobby staff. The rooms are a little dark, but very clean and comfortable. Housekeeping is great. I stayed with two kids and they always sorted out our stuff animals and made our room feel just like home. Room service Food was good, affordable and always fast. The rooftop pool was so nice and had plenty of tables and sitting areas. The view was amazing. We stayed there for 5 nights check out, went to Guadalajara for 3 days, came back for 3 nights, stayed in Puerto Vallarta and came back again to the same hotel. My kids refused to try any other hotel experiences because this one felt just like home.
Maria
Muy limpio y bonito
Claudia
Quick and easy check in. The staff was very nice and friendly. Clean and soft nice beds. The rooftop pool was awesome and with beautiful views of the City. Overall great stay.
Dagmar
Got a nice upgrade
Josefina
Employees we’re verry helpful
And courtes
I didn’t have a uber app
And the busboy Alejandro was verry generous to order us one every time we need one
And courtes
I didn’t have a uber app
And the busboy Alejandro was verry generous to order us one every time we need one
Diego
Really clean got a clean room for the 5 days that stayed there
Grecia
Good hotel in a great area. Close to walking distance to shops and restaurants. The hotel room was very clean, the house keepers do a great job. The view from the rooftop pool is wonderful as well.
Monica
First time staying at this hotel in Aguascalientes, very happy with my selection.
denyse
Excelente servicio! Todo muy limpio, el staff es super amable. Me quede por una semana y todo los dias housekeeping me limpiaba mi cuarto. Tiene room service y un restaurante excelente 10/10. Muy amable y antentos
Armado
Would have preferred a room not facing the street for less noise. Would have liked a coffeemaker in the room.
Antoon
Great location in town center. Friendly and attentive hotel staff. The rooftop pool offers an amazing, almost 360° view over the city.
The infrastructure however would need an update. The whole hotel feels kinda \"oldish\".
Still a very good option and a fair price/quality relation.
The infrastructure however would need an update. The whole hotel feels kinda \"oldish\".
Still a very good option and a fair price/quality relation.
Maria
Was a bit disappointed at this stay,we tried to eat from the buffet, all the food was not kept warm.
Could not understand the concept of not getting our car from parking garage through the same area we came in through, my father could not walk up all stairs so he had to walk almost a block just to get in car through the other exit.
Front desk staff never greeted us once or even bothered to looked up to acknowledge us walking in or out. The girls from housekeeping and the porter were the staff that were always very helpful and friendly.
Elijah
Extremely noisy and unfriendly stuff
The hotel looked good on photographs but the actual experience was different. All rooms have doors towards the inside patio, it means that if someone sneezes in the reception on the first floor you will hear it in your room on the 6th floor. A lot of noisy traffic on the side of the hotel facing the street and even the side that faces the opposing side is noisy due to the generators on that side.
Stuff is not helpful. At 2 in the morning the group of people started checking in making a lot of noises. It was impossible to sleep. Appealing to the reception and asking them to calm people people down only led to reply 'it is normal for people to be noisy during the checkin, even at 2 am.
The hotel room was so called i had to ask for a heater but the heater overcharged the room fuse and the room electricity shut off. Woke up shivering from cold and had to call maintenance.
Didn't sleep practically that night.
In the morning hotel representative called a taxi and he told that the trip would be 35-45 pesos. The taxi driver asked 70 when arrived, twice as much and the hotel representative just shrugged the shoulders and didn't intervene, not even a sorry.
Quite a nightmarish stay.
Stuff is not helpful. At 2 in the morning the group of people started checking in making a lot of noises. It was impossible to sleep. Appealing to the reception and asking them to calm people people down only led to reply 'it is normal for people to be noisy during the checkin, even at 2 am.
The hotel room was so called i had to ask for a heater but the heater overcharged the room fuse and the room electricity shut off. Woke up shivering from cold and had to call maintenance.
Didn't sleep practically that night.
In the morning hotel representative called a taxi and he told that the trip would be 35-45 pesos. The taxi driver asked 70 when arrived, twice as much and the hotel representative just shrugged the shoulders and didn't intervene, not even a sorry.
Quite a nightmarish stay.
Orlando
La ubicación es excelente, muy cerca del centro y el hotel muy tranquilo
Teresa
The rooftop pool and view is amazing. Rooms were average which is fine. Friendly staff and good service.My main problem with the hotel was the butter packets were moldy every time we had breakfast.
Rosa M Gama
It is a walking distance of the center of town.
Monica
Fue un plaser el visitar la ciudad y el hotel tiene una ubicacion exelente, cerca de restaurante y parque y otras atracciondes en la ciudad.
Verified traveler
Very good location, staff and nice atmosfera
Maximino
Excellent, for the price, more than I expected
Jose
It was very nice and will be staying there again.
Verified traveler
Esta en el centro
Verified traveler
Beautiful hotel, clean and quiet, close to everything we love, people are so nice! Definitely I will stay here again!!!
Philip
Very nice, very clean, very friendly, very professional, perfect location. Highly recommended
VICENTE
En esta ocasión, la cama donde dormí en la habitación 315 se sentía algo incomoda, de echo se alcanzaban a sentir los resortes del colchón, por lo demás estuvo perfecto
Javier
Excelente lugar para descansar después de una jornada de trabajo, céntrico y con un restaurante muy bueno
Verified traveler
The staff was great. Accommodating and friendly. In particular was a waitress in the restaurant, Griselda. She know how to treat guests with kindness, and respect who is always cheerful...great attitude! Helped me navigate to areas around the city. She is a tremendous asset to the hotel. Need more like her.
Jose
Good facility poor customer service.
Good facility but lack ammenities such as coffee maker in the room. Pool closes each monday but not noted on website. Distance to downtown center more than a mile vs what is stated on website. Lobby staff customer service oriented. Maids knocking on doors at 8am not acceptable.
JLopez
Excellent downtown location. Amazing lobby with an open view of the 10 floors. Friendly staff and service is outstanding! Room was very clean and had comfortable firm foam bedding. Heated pool is on the 11th floor with a beautiful view of the city. I will definitely come back next visit.
Verified traveler
Great hotel. Safe and clean. Staff is great as well.
Ariel
Very clean! Great location right next to El centro! Rooftop is awesome!
Lane
No coffee maker in rooms. Staff friendly. Rooms atop floor are noisy...I asked for room change. Coffee in restaurant is not good. Towels are rough. Location of property is excellent.
Isaias
The location And the amenities the price
Excelent location with free car parking
Excelent location with free car parking
José
I like the location very convenient and the hotel very nice and comfortable, what I didn’t like is the fact that don’t have iron in the room and I asked for one and they brought to my room but it took them about 15 minutes
Verified traveler
This hotel offers drinking water, soap and shampoo on the daily with room service. Great location!
Martha
Excellent
Manny
Overall the hotel is great!!! Very clean, customer service is awesome, the restaurant food is delicious, and the price is very affordable!! This is our second stay and we will be back.
FernandoR.
Pros: The staff is so professional. They will do anything for you with a smile on their face. Everyone! From the receptionists, housekeepers, bell boys! The hotel offers a great pool on the roof top. The restaurant offers excellent tasting food. GOD! I cant stress this enough, the food is delicious! And affordable.
Cons: the room smelled bad, every time we would walk it, there was a very unpleasant odor, it wasn't from the restroom. It cam from carpet.
The employees who monitored the garage area were soooo rude!!! I used uber to move around the city and once my driver would pull up to pick/drop me off. The employees would run towards the vehicle and yell us to move the car, but once i would inform them that i was staying at the hotel they would simply back up and smile.
Cons: the room smelled bad, every time we would walk it, there was a very unpleasant odor, it wasn't from the restroom. It cam from carpet.
The employees who monitored the garage area were soooo rude!!! I used uber to move around the city and once my driver would pull up to pick/drop me off. The employees would run towards the vehicle and yell us to move the car, but once i would inform them that i was staying at the hotel they would simply back up and smile.
Verified traveler
Loved the roof top pool. Everyone there was so nice. Will stay there again.
Verified traveler
Excelente lugar para descansar, céntrico, limpio, y personal amable. La comida no es muy buena en el restaurante. Pero muy buen hotel.
Verified traveler
close to La Plaza, close to everything. Staff ws great, hotel was well kept
Dalia
Will stay there next year
Great customer service, very clean, brand new, fast room service, great pool
R.Trejo
Came to the hotel and both assigned rooms had a foul odor, service for exchanging those was great. then we needed to change another room because it had a smoking odor. Smoking is not allowed in the property but somehow the previous occupants smoked quite good on the room. At the third time, we were assigned our 3 rooms.
Room's amenities are quite basic but clean, the best part was the shower. we didn't noticed when we booked this hotel that the room did not have fridge, ice container, nor ice machine in the whole property.
Electronic keys and system was also a pain, for some reason our keys kept failing and we needed to replace them a lot. I think we did that at least 5-6 times in a 3 days stay.
Pool area is nice, but BE PREPARED, you will be asked to pay extra if you dare to bring any beer to the area.
Parking garage is very secured and surrounding areas are safe, there was a nearby bar from the left of the hotel that was very nice.
Bar in the hotel is tasteless, no decor and looks sad and empty.
There is an artificial area in the middle of the patio that is entirely useless, there is no access to it unless it is during restaurant hours. we were looking for an area where we could have a get together with my family to talk and playing games and there is nothing!! Very disappointed.
Overall, customer service is great but the hotel needs a huge overhaul to meet family needs. If I get back to AGS for any event, I would not select this hotel anymore.
Room's amenities are quite basic but clean, the best part was the shower. we didn't noticed when we booked this hotel that the room did not have fridge, ice container, nor ice machine in the whole property.
Electronic keys and system was also a pain, for some reason our keys kept failing and we needed to replace them a lot. I think we did that at least 5-6 times in a 3 days stay.
Pool area is nice, but BE PREPARED, you will be asked to pay extra if you dare to bring any beer to the area.
Parking garage is very secured and surrounding areas are safe, there was a nearby bar from the left of the hotel that was very nice.
Bar in the hotel is tasteless, no decor and looks sad and empty.
There is an artificial area in the middle of the patio that is entirely useless, there is no access to it unless it is during restaurant hours. we were looking for an area where we could have a get together with my family to talk and playing games and there is nothing!! Very disappointed.
Overall, customer service is great but the hotel needs a huge overhaul to meet family needs. If I get back to AGS for any event, I would not select this hotel anymore.
Location & surroundings
Hotel Real Plaza Aguascalientes
Avenida Adolfo La Pez Mateos 320 Oriente, Aguascalientes, Mexico
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Hotel Real Plaza Aguascalientes
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