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9.0/10Excellent1,000 Reviews
Cleanliness9.2/10 9.2
Service9.2/10 9.2
Comfort8.8/10 8.8
Condition9.0/10 9.0
Neighborhood9.0/10 9.0
Amenities8.8/10 8.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About La Fontana
With a stay at Hotel Estelar La Fontana in Bogotá (Usaquén), you'll be a 2-minute drive from Unicentro Bogotá and 6 minutes from 93 Park. This hotel is 3.9 mi (6.3 km) from Andino Shopping Center and 5.6 mi (9 km) from Movistar Arena.
Make yourself at home in one of the 214 guestrooms featuring minibars and LCD televisions. 32-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have deep soaking bathtubs and rainfall showerheads. Conveniences include phones, as well as laptop-compatible safes and desks.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This hotel has 16 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Popular amenities
Free WiFi
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No cribs (infant beds) available
LGBTQIA+ friendly
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets allowed
Pet max weight (per pet) in kg is 15
Pet max weight (per pet) in lb is 33
Only dogs and cats are allowed
Maximum number of pets per room 1
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets cannot be left unattended
Cleaning and safety
Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).
We have included all charges provided to us by the property.
-
You need to know
- If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
- Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Breakfast is not included in the Breakfast rate for children 12 years and under. Breakfast for children can be requested onsite for the listed child breakfast fee.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
18
-
Optional fees
- Airport shuttle fee: COP 70497 per vehicle (one-way, maximum occupancy 4)
- Pet fee: COP 130000 per pet (varies based on length of stay)
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Unicentro Bogotá
0.2 km / 0.1 mi
Bogota Country Club
0.6 km / 0.4 mi
Embassy of the Dominican Republic
0.7 km / 0.4 mi
Clínica Reina Sofia
0.9 km / 0.6 mi
Embassy of Costa Rica
1.5 km / 1 mi
Universidad El Bosque
2 km / 1.2 mi
Fundacion Santa Fe de Bogota University Hospital
2.2 km / 1.4 mi
Embassy of Canada
2.2 km / 1.4 mi
Hacienda Santa Barbara Mall
2.2 km / 1.4 mi
Usaquén Park
2.4 km / 1.5 mi
Embassy of Mexico
2.4 km / 1.5 mi
Usaquén Flea Market
2.5 km / 1.6 mi
Barraquer Clinic
2.8 km / 1.7 mi
Clinica Santa Fe
3.1 km / 1.9 mi
Consulate General of Spain
3.3 km / 2.1 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- hotel
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
No room details available for this hotel.
Guest reviews
What other guests saying about La Fontana
100
reviews shown
Maria Gabriela
Very well located, wonderful property & staff. Breakfast is delicious
Lisett
Perfect hotel at Bogota to stay for businesses
ADRIANA
I suggest change daily the menu
Dennis
Awesome hotel, reminiscent of a European village. The breakfast buffet was excellent. Many Colombian dishes. The staff was super friendly and helpful. During our visit, Colombia vs Ghana soccer match was playing. I talked to Camilo and he reserved an area for my family to watch the game. Considering I asked the day of the game, it was a miracle. Thank you Camilo!!! What an amazing experience!
Daniel
Breakfast was great, food at the restaurant was good. Room did not represent what I booked. Booked a Junior Suite, and actual room had nothing to compare to the pictures shown on web page. Ended up paying for a Junior Suite and got a standard room. Few issues in the room I was not happy with. Very, very disappointed. It was a special occasion.
People at the hotel were very professional,
People at the hotel were very professional,
Zulma
Increíble place to stay
Lesee
Lo mejor lo mejor siempre atentos es genial el trato la
Comida los desayunos un 10 de 10
Comida los desayunos un 10 de 10
Oscar
Was very disappointed ☹️
Because I use the hotel several times but this time was bad bugs in my bed pillow whit hear and cold water in the shower
Hopefully they will fix this issues
Because I use the hotel several times but this time was bad bugs in my bed pillow whit hear and cold water in the shower
Hopefully they will fix this issues
PATRICIA
El desayuno necesita más variedad, más calidad en las arepas huevos revueltos pancakes
Oscar
The costumer service is very good and very helpful the property and area are very nice and pleasant great experience
Sergio Antonio
Delicious breakfast!
EDGAR
Great hotel!
jorge
It was ok
EDGAR
Excellent location. Staff is the best. My fav hotel in Bogota.
Jairo
I love the hotel La Fontana, and is my place to stay in Bogota, close to Unicentro and Usaquen. It is a very family oriented place, however, in this trip, we had to stand a drunken people show at the lobby bar while waiting and eating our nice Sushi dinner. Nobody seem to have the guts to tell the drunk to lower their volume and tone of the conversation, eceryone around had to listen the loud cursing and the only response was that neither security or the manager on duty had authorized any action. One more thing, the furniture in the rooms is aging, and the kitchen in the suite was not operable.
Johanna
Awesome
Marlene
Very nice hotel
Marlene
Very nice hotel.
MARIA OTILIA
Estuvimos 3 noches fisfrutando de la comodidad y excelente servicio del hotel.
Los desayunos incluidos son excelentes.
Buena ubicaciòn, zona segura y de facil acceso.
Los desayunos incluidos son excelentes.
Buena ubicaciòn, zona segura y de facil acceso.
Magda
Sadly, the room was poorly cleaned. The bathroom curtain was VERY dirty and the tub and walls were stained. The outside of the hotel is beautiful and gives you the wrong idea because the halls, carpets and rooms are very outdated.
EDGAR
It’s always excellent. Too bad it doesn’t have a pool. The gym needs more space and better machines.
Johanna
very helpful
Flora
Excellent area for my needs, comfortable sleep, excellent breakfast, very secure
Rosa Elena
Todo muy limpio, organisado. No tengo queja.
Rosa Elena
Excelente servicio. El personal, la atencion, la habitacion no tengo quejade nada. Muchas gracias.
guerdy maria
Yes
EDGAR
Excellent place
Jose Alberto
Excellent breakfast and costumer service.
The rooms maybe need some upgrades
The rooms maybe need some upgrades
Marta
The rooms were clean, water pressure was good
Marlon Reginald
Very clean rooms, close to mall, restaurants and clinics.
Alejandro Garcia
Great Hotel, Restaurants are on point.
Jorge
Great
Francisco
Nice but cold
Felipe
All around excellent service
Francisco
Gracias
Victor
All staff are very well trained to provide excellent customer service. The entire property is spotlessly clean, the gardens are very well maintained.
The breakfast buffet is excellent. The restaurant menu and food choices are mouthwatering. The actual food served is delicious and cooked as ordered.
The breakfast buffet is excellent. The restaurant menu and food choices are mouthwatering. The actual food served is delicious and cooked as ordered.
Oscar
Good
Charles
Everything was clean and spotless. The staff were extremely courteous and accommodating. We had a lamp with a defective plug and a toilets that backed up, and they fixed both right away.
Aida Paola
They have
david
As always, we had great service, amazing staff, and we can't wait to get back to our favorite place.
Ernesto
Best of the best
AURORA
beds needs to be comfortable. Please
Herbert
Great staff attendance
Herbert
Great
Alba
Very, very good customer service, we really enjoyed our visit.
Brenda
Beautiful hotel. Clean rooms
ANA MARIA
Housekeeping needs improvement, towel service, toilet paper, room cleaning, garbage emptying
Shudeska
Every thing about this Hotel
Rafael
The Fontana Hotel has an excellent location, right next to a big shopping mall and surrounded by many restaurants and services, which makes it very convenient for visitors. The staff is friendly, helpful, and attentive, and that was a highlight of our stay.
However, the hotel is definitely in need of major upgrades and better cleaning standards. We noticed pieces of lime in the hallways and empty Coca-Cola bottles near the elevator that stayed there for quite a long time without being removed. The rooms are spacious, but the A/C barely works, and the bathroom is tiny with a slippery shower floor, which can be unsafe. Also, there are very few plugs in the room, making it difficult to charge devices.
The potential is there, but improvements are necessary to match the price and the otherwise great location and staff.
However, the hotel is definitely in need of major upgrades and better cleaning standards. We noticed pieces of lime in the hallways and empty Coca-Cola bottles near the elevator that stayed there for quite a long time without being removed. The rooms are spacious, but the A/C barely works, and the bathroom is tiny with a slippery shower floor, which can be unsafe. Also, there are very few plugs in the room, making it difficult to charge devices.
The potential is there, but improvements are necessary to match the price and the otherwise great location and staff.
Angie
El personal fue muy amable, nos gustó la habitacion, el servicio, todo de maravilla
EDGAR
Clean room, great location
Jonny
Every was, clean, organized, kind staff, excellent food
Miguel
Good
Constanza
Great place to stay.
EDGAR
Always stay in this hotel, fantastic!
Alejandra
Nice hotel
Karl
Great place to stay
Manuel
It is a great hotel in a great part of Bogota
Juan Carlos
All was great, however the rooms are deficient in outlets for 110 and USB connections.
This is easy to resolve providing night table lamps that carry those outlets.
At the desk, same scenario, providing electrical accessories that provide those outlets.
This is easy to resolve providing night table lamps that carry those outlets.
At the desk, same scenario, providing electrical accessories that provide those outlets.
Jordan
Excellent
Every thing was nice and clean staff amazing
REBECCA
Excellent and beautiful hotel, kind and warm staff, multiple dinning options, shops nearby at walking distance, taxi available on site, secure property. Lovely stay!
Carolina
Excellent breakfast
Daniel Fernando Rosas
This hotel has been a well known hotel for many years and it is sad to see that it has had it's better days. The hotel tries but it is dated. The old, dark wooden furniture makes it very outdated. The phone in our room did not work for 2 days which becomes an issue when you have to take an elevator and walk to the lobby to bring up any issue or have questions including room service, not enough towels were left in the room, tissue box was empty for the 4 days of our stay, It is a bit sad. There are newer better hotels and this is simply not worth it. Sorry, just being honest. We will not stay here again.
Jose
.
Nixon
Excellent
Iliana
Business stay
Old hotel, convenient. Breakfast is good, but lunch and dinner at the Italian restaurant, is mediocre.
Nixon
Excellent
IVAN E
Beautiful place and amazing staff, everyone is always willing to help. However, my experience was soured with the hotel charging me twice for the stay, I've tried talking to the front desk, expedia has tried to contact the property but unfortunately nothing has been resolved. I've been forced to submit a claim with my bank, just the hazzle to get my own money back makes me not want to stay again at this place due to this inconvenience.
ISRAEL
Excelent property and service.
Sandra
Courteous Staff
The hotel staff are very courteous and friendly. Excellent service and comfortable rooms.
sonia
Excellent services
HERNANDO
I did not like the quality of the food
Alvaro A
Excellent hotel. Used by my friends and family when traveling to Bogota. Excellent location!!
Eliana
Beautiful hotel, excellent location, great customer service and delicious daily breakfast.
Alwyn
👍
Francisco
It felt like a small town within the busy city. Very nice and calm enviroment. Good food, good service.
Richard Nixon
The food was delicious. Staff were very friendly and professional. The room and bathroom were, always clean. When We needed the room earlier(when We switched rooms, for the 2nd night, at the hotel), it was available earlier. We didnt have to wait. We liked the environment in the hotel.
Julio
I stayed only for one night, but it was enough to enjoy the white glove service they provide.
Very elegant, superb customer service from the moment you arrive.
Definitely my stay in November when I'm back.
Very elegant, superb customer service from the moment you arrive.
Definitely my stay in November when I'm back.
Victor
Good
Fernando
.
MARCELA
Nice open areas. Excellent pillow
Good overall, the hotel is beautiful and has a lot of open spaces
La almohada es muy cómoda
La almohada es muy cómoda
YESIT
Pleasent staff and very unique arquitecture.
Mia
Exceptional stay from start to finish
Exceptional stay from start to finish. Truly a five-star experience. Highly recommended.
Israel
Great value for the rates
Tracy
The hotel was very clean and comfortable, the staff went out of their way to help us, great location & the food was good too. I would definitely recommend it!
Danny
Wonderful people. Great hospitality.
Restaurants were delicious.
Restaurants were delicious.
Michael
plumbing issues
no heat in room although they did provide a portable heater when requested
no coffee maker in room
3 stars
no heat in room although they did provide a portable heater when requested
no coffee maker in room
3 stars
Oscar
This is a great option in the northern part of Bogota. We feel very safe at La Fontana and love the interior patios. Great location right across from nice mall, Unicentro. Very good food too. Rooms are dated but it’s part of the charm - like the Paradores of Spain.
Pablo
Excelente ubicacion. Personal atento y amiable. El piso sexto esta en remodelacion. ESO genera rico y polo por las Mananas.
Pablo
Excelente publication. Staff muy amable. El unico inconveniente es que el sexto piso estaba en remodelacion y Habia mucho rico y polo por las mananas
Cesar
I loved the architecture of the hotel and the nice staff, as well as the dining options. The bed mattress was a little hard for my taste, but I slept well.
Alma
First and foremost I am a faithful customer for the all the Estelar hotels in Colombia. On Monday was in Barranquilla service was especular. Then I visited Santa Marta, was served by the most amazing Server. Unfortunately, yesterday my flight was cancel at 4:00 am, therefore I was so extremely sleepy. I politely requested an earlier checkin. First they said to keep checking if room was ready. Every 30 or 40 minutes I would check, with front desk, and they said no, in professional manner. Requests were made after noon.
Most of the staff was polite, however the front desk clerk that worked yesterday, that had glasses and tall, was unpleasant, he spoke to me in an condescending way and he spoke in high tone, reflecting he is in the wrong profession. No patience and not a good person.The gentleman with blue eyes, finally took my passport, and gave me my room. They did not accept my passport prior, so I could off been in my room promptly by 3:00 pm. Instead I was in my room at 3:30 pm, with their nonsense process. I saw families getting their room by 2:00 pm. At Estelar Hotel in Barranquilla , they always made accommodation for me.
Hopefully management can investigate the matter, and also offer discount or compensation for the inconvenience for my family and me. Keep in mind I rented 2 rooms for only 3 people. Hopefully in the future management can make better choices of good employees, that have empathy and respect, and show kindness. Thanks Alma Moreno
Most of the staff was polite, however the front desk clerk that worked yesterday, that had glasses and tall, was unpleasant, he spoke to me in an condescending way and he spoke in high tone, reflecting he is in the wrong profession. No patience and not a good person.The gentleman with blue eyes, finally took my passport, and gave me my room. They did not accept my passport prior, so I could off been in my room promptly by 3:00 pm. Instead I was in my room at 3:30 pm, with their nonsense process. I saw families getting their room by 2:00 pm. At Estelar Hotel in Barranquilla , they always made accommodation for me.
Hopefully management can investigate the matter, and also offer discount or compensation for the inconvenience for my family and me. Keep in mind I rented 2 rooms for only 3 people. Hopefully in the future management can make better choices of good employees, that have empathy and respect, and show kindness. Thanks Alma Moreno
Rocio
Na
Bladimir
Buenas facilidades, baño se tapó en la ducha pero excelente servicio
stephen
Older but in great condition. Architectural design is amazing. Excellent value for quality and cleanliness.
Giancarlo
excellent
juliana
Staff very helpful and. the environment is just great.
Jorge
excellent customer service
EMISIVO
Buena propiedad
Location & surroundings
La Fontana
Calle 127 Nr 21 10 Bogota, Bogota, Colombia
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