Bed Breakfast Palazzo Sismonda

Very nice lady operating it, and place is cool, but unfortunately whole experience was destroyed by nobody on site at arrival, could not reach through phone written next to door for 15 minutes, the phone number in confirmation email was wrong, someone else answered. One I reached someone they said “one minute” but still took 15 to arrive. I got late for a dinner reservation due to this. Once my money is taken I would expect a key ready on arrival, at least at 6pm in the evening, otherwise it is a property for Airbnb, not Hotels.com.