NH Boat Lagoon Phuket Resort

Thailand , Phuket
PHUKET, 22/1 Moo 2 Thepkrasatri Rd, T. Koh Kaew, 4
Show on Google | Website | Map

47 reviews shown

6/10

Pleasant

16 Mar 2026

Bianca

Breakfast options let our stay down.

Family

4/10

Poor

08 Mar 2026

Chun Sheng

Very slow front desk service and poor response to guest needs. The room lacked basic supplies such as bottled water and face towels, and repeated calls to request them were unsuccessful. English communication and service efficiency need improvement. Check-in also took much longer than expected. I would only stay here again if necessary for a nearby family gathering.

Family_with_children

8/10

Excellent

19 Feb 2026

Keith

Great spot. Easy in and out. Great food.

6/10

Pleasant

07 Jan 2026

Darion

8/10

Excellent

14 Dec 2025

Edwin

10/10

Exceptional

11 Nov 2025

Amar

Everything was good

Leisure Family

10/10

Exceptional

24 Jul 2025

Jenny

Excellent

Business Self

8/10

Excellent

07 Jul 2025

Verified traveler

Leisure Family

2/10

Poor

03 Apr 2025

Lior

sorry. poor

I was given a room away of the main building which require to call and ask for a transport. Inconvenience and late. room was on 3rd floor out of 3 without elevator and was very hot due to the climate in Phuket . not clean. left garbage from previous guest found in the cabinets and dust was not removed event after calling for cleaner.

Business

4/10

Poor

20 Mar 2025

Simon

Room was full of mosquitoes and later found out that it was also termite infested. We are now worried that some bugs are brought back home, so leaving our bags in the bathroom for a while...

The communication between different areas is horrible as well. When I ordered room service I requested for extra plates and cutlery as my kids were sharing a meal. The person taking the order asked me to call house keeping for this, which is strange as all I needed was another plate and cutlery.

The house keeping never cleared the room service plates. It was cleaned and left in the sink. So that's nice I guess.

On the good side, it's located fairly convenient if you need to stay central of the island. There's a lot of restaurants at the marina 2 min walk and there's a super market and ice rink within 5 min walk.

Leisure Family_with_children

10/10

Exceptional

28 Feb 2025

NIRAJAN

Simple the best in Phuket

Family_with_children

8/10

Excellent

13 Feb 2025

Jamile

Good place, beautiful area, next to the marine

Friends_and_family Family

10/10

Exceptional

09 Feb 2025

Sussi

Wonderful

I had an amazing stay. The hotel was lovely

Friends_and_family Family

8/10

Excellent

02 Feb 2025

Anton

Reasonable Value for money - families

Simple hotel. Well located for our sports trips involving Brit Int School. Restaurants nearby for families.
Hotel is basic but good. A few organisational challenges around room being cleaned in time, etc.

Friends_and_family Family

8/10

Excellent

08 Dec 2024

Yeong Aik

Good service. Staff even sent us to a dinner place nearby via buggy

10/10

Exceptional

02 Dec 2024

Verified traveler

It was excellent and the staff are so friendly and very helpful.

Friends_and_family Family

10/10

Exceptional

18 Nov 2024

Jack

Great hotel right at the marina. Its wonderful.

Leisure Self

8/10

Excellent

14 Nov 2024

Marcia

My stays was good , maybe the reception needs to receive a little more preparation. They are kind but not so efficient . The other side was perfect.

Friends_and_family Friends

8/10

Excellent

14 Nov 2024

Muhammed

Happy Mo

I had some initial issues with check-in i was contacted by management who quickly attend to the issue m overall lovely place very relaxing m great facilities, will definitely return big thanks to Floor manager TOM , also GM TYE

Self

10/10

Exceptional

06 Nov 2024

Jack

Excellent in a private boat community area with some shops and restaurants on the docks.

8/10

Excellent

28 Oct 2024

Paul

Only the WiFi is poor - the rest of the accom, staff & stay, great.

Self

8/10

Excellent

09 Jun 2024

Anne

The pool was great, very large and lovely. Good location for taking boat tours to Phi Phi Islsnds.

Leisure Family

10/10

Exceptional

13 Feb 2024

Olivia

So lovely

Leisure Partner

8/10

Excellent

09 Feb 2024

Adam

Hotel was amazing, it is a very large complex so need a fair walk to get to your room if in a suite.
For a room this expensive, my only fault of the motel is no pillow menu. (So not much to pick on)
Location is not central to much other than the marina, food options around quite expensive because you are within the marina complex (so assume you have money)
Supermarket just next door and 7-11 at end of driveway (all accessible with free shuttle from lobby)
Taxi is very easy from lobby or driveway + fixed shown cost ( see photo ) which was great.

Friends_and_family Family

2/10

Poor

04 Feb 2024

Nelson

The room given to me was not listed on the site so it was a shock to check in get a different room but the worst part was how discussing the room was it was absolutely filthy and there’s construction going on all sides bugs,flies no door bumpers so you can literally here all the doors slamming shut. Never again will I stay there.

Leisure Self

10/10

Exceptional

04 Jan 2024

ALEN

Nh boat lagoon resort phuket

There was a bait and switch.
We stayed away from the main resort.
Meaning we had to get a buggy every time we wanted to use the facilities.
But overall we had a calm stress free restful break.
Also the food is bland but still edible so i am sure we could recommend this resort

Partner

6/10

Pleasant

05 Dec 2023

Wuttichai

staffs are good service mind

Leisure Friends

10/10

Exceptional

01 Dec 2023

Captain Graeme

Great stay👍👍

This hotel has had a real makeover, and it shows. The staff seemed very happy in their work, and nothing appeared to be too much trouble. The wide screen TV accepts external hard drive. The shower has great pressure and bathroom stocked with good shampoo and shower gel. Buffet breakfast was excellent but sadly, no Bacon. Parking is easy and right by the door. If I have to find one fault, the mattress is very hard, but always the same in Thailand 😉

Partner

6/10

Pleasant

08 Nov 2023

Sachin

Scam NH Boat

Please do not book your stay here, such a scam they do.

Even when we did not smoke inside the room , the detector had service issues. They put us a fine of 2000 baht for not smoking in the room.

Friends_and_family Friends

6/10

Pleasant

22 Oct 2023

Giselle

It’s reasonably priced, rooms are fine, nothing special but comfortable. Breakfast doesn’t have much variety or good quality but the omelettes were great. Staff were friendly & helpful.

Leisure Family_with_children

2/10

Poor

05 Jan 2023

Verified traveler

Service was poor in general - no one to help with luggage when we arrived and general very very slow and dont understand english well

Friends_and_family Family

10/10

Exceptional

02 Jan 2023

ang

it a nice place to stay in

Leisure Self

8/10

Excellent

05 Mar 2026

Niina

Very good and sumptuous breakfast which was varied every morning.
This hotel has very quiet location. So perfect for taking it easy.
Pool has too few sun beds, but hotel guests can use nearby pool club.
Housekeeping sometimes arrived very late, like 4pm.
Laundry service impeccable.
Room can also be in the marina buildings, and mine was without an elevator.

Self

10/10

Exceptional

26 Jan 2026

Sohee

수영장은 역대급으로 좋았습니다
조식도 훌륭했고 객실 컨디션도 좋았습니다 요트 항구에 있다보니 뷰도 좋았고 호텔부대시설도 좋았습니다
다만 호텔주변엔 즐길만한게 없어서 차로 이동을 해야 합니다
다음에 또 다시 가고 싶은 곳 입니다

Friends_and_family Family

6/10

Pleasant

13 Jan 2026

Nicolai

Pæne og rene værelser. Maden var ok. Poolen nede ved “børneafdelingen” var rigtig ulækker, og virkede ikke som om den blev renset korrekt.

6/10

Pleasant

12 Jan 2026

Camilla

Rummen var fina och frukosten mycket bra, dock väldigt dålig information om hotellet och sånt när man checkade in. Dålig städning

Friends_and_family Family

4/10

Poor

06 Jan 2026

Christer

Dårlig rengjøring. Bestilte rom til 2+2, fikk rom med én dobbeltseng.

4/10

Poor

03 Jan 2026

Akira

チェックインの後、離れた棟の部屋へ送迎にかなりの時間待たされ疲れた。
部屋の清掃の後、タオルとバスマットが全くない状態になっていた。レセプションに電話したが、1回目の電話では20分待っても持って来ず、2回目の催促でようやく持ってきた。海から帰ってきてすぐにシャワーを浴びたかったので非常に困った。
チェックアウト時もレセプションから離れていた棟なので、人と荷物移動をお願いしたが、20分たっても来ず、2回目の催促で来た。シャワーの水圧が弱かった。ホテルの雰囲気やスタッフの感じはいいが、サービスの質としては5つ星を名乗るはちょっと、という感じがする。

Leisure Family_with_children

8/10

Excellent

23 Mar 2025

Mattias

It has nice pool area, good service and good location. Far from the beach though. We stayed 2 nights.

Leisure Partner

8/10

Excellent

01 Mar 2025

Michael

Hotell boende +, Hotellrestaurang -

Fantastiskt hotell.
”Plumpen i protokollet” var restaurangen på hotellet.
Första kvällen intog vi vår middag där, beställde vi en fördrink var, servitrisen tog då även upp middags beställningen samtidigt. Allt tar enligt vårt förmenande väldigt lång tid (relativt), in kommer servitrisen med en fördrink + två öl som vi beställde till middagen!!!
Den andra fördrinken var inte klar (en margarita)???
Så restaurangen drar ner hela upplevelsen, men i övrigt har vi inte sovit så gott som här i Thailand, äntligen mjuka madrasser och i övrigt var servicen mycket bra.
Hotellet rekommenderas starkt, dock inte restaurangen.

Partner

8/10

Excellent

26 Feb 2025

Anne

Hyggeligt hotel

Meget velholdt hotel. Vi boede først i den gamle del som lå ved havnen, lidt længere væk fra poolen, men meget charmerende. Der var dog noget med aircondition der betød at værelset lugtede af røg når vi tændte den. Da vi nævnte det blev vi flyttet til hovedbygningen. Meget pænt og lækre værelser. Selve hotellet ligger lidt øde - der er lidt restauranter og et minimarked, men ellers ikke noget. Morgenmaden var dyr på hotellet.
Hotellet var hyggeligt og der var venligt personale. Vi kommer gerne tilbage dertil - dog for en lidt kortere periode

Friends_and_family Family

2/10

Poor

25 Feb 2025

Ings

Avoid this hotel! Worst place in Phuket!

Worst experience in Phuket! The room was extremely dirty including the bed!
Avoid this place! The transport between the lobby and apartments is so unorganized and terrible!

8/10

Excellent

02 Feb 2025

Verified traveler

Bra service

Bra service och faciliteter. Nära till det mesta. Lite för mycket oljud på natten.

Friends_and_family Family

8/10

Excellent

29 Jan 2025

Verified traveler

Väldigt bra

Fint ställe med bra service!

Friends_and_family Family

6/10

Pleasant

21 Jan 2025

david

Good location , quiet and nice.

At the arrival we were disappointed to see that our room was not in main hotel . We didn't understood it was outside when we did the reservation about marina's room. Maybe a way to improve details on your site description.
However the area is quiet, safe and has a good restaurant proposals. Really good swimming pool and breakfast. So we are happy about our stay.
The minibus to go from hotel to room is not so practical . 3 times we called it but had to go by walk to go faster.

Partner

10/10

Exceptional

24 Dec 2023

jesper

Fantastisk hotel som gav os et fremragende ophold
Kan anbefales. Gode faciliteter og et meget hjælpsom personale. Også morgen maden var god, vi manglede intet. Lystbåd miljøet med gode restauranter. Et meget sikkert sted og hvis man skal et smut til Phi phi sejler man fra havnen. Vi kommer gerne tilbage. Til management i har et dygtige medarbejdere.

Friends_and_family Family

2/10

Poor

04 Dec 2023

Jose Ramon

They gave us a room in another building, they told us that it was a better room. The cleanliness was conspicuous by its absence. The bathroom was about 30 years old. There was no furniture. There were not even tables on the sides of the bed. It had a good terrace and nice views but not a chair. to sit and even less a table, the truth is if this is a 5 star I would take 2 or 3 from it, we will never return I understand that they are having a wedding but that they get you out of the way because you come through an agency I see it as very bad.