Name: The Bell Pool Villa Resort Phuket
Address: Moo 5, Baan Hua Khuan, Soi Bell, Kamala, Kathu, 41/31, Phuket, 83150, TH

10/10

Exceptional

19 Mar 2026

Chanson

The property, including the pool were excellent.

Partner

10/10

Exceptional

17 Sep 2025

QI HAN

Huge villa for good price. Staff are very attentive to details

Leisure

10/10

Exceptional

29 Jun 2025

Sherman

The villas are large and spacious and the staff attends to all your needs. It is located in an area a little off the beaten path, so it is very quiet and peaceful. This will be our new yearly destination

Leisure Family

10/10

Exceptional

19 Apr 2025

Brandon

The Bell was incredible. Beautiful property, amazing staff, can order in anything from food, to massages, to taxis. House cleaning every day. If you’re thinking of staying here, do it!

Leisure Friends

10/10

Exceptional

12 Mar 2025

shauna

Romantic Getaway

Absolutly beautiful inside the location space and secure with electric door entry way. The reception staff are welcoming, attentive and helpful.

Your personal villa is exactly what you see in the photos. Little oasis with plants surrounding the fence line and pool. The main bedroom is open and spacious with the air con pumping on arrival.

Food was lovely. We ordered a couple of times. Breakfast always arrived on time within the time frame requested. You have to order the night before so if you suddenly feel like breakfast the next morning you can’t order through the hotel.
We requested a romantic dinner for our 2 year anniversary. They set up candles and roses and catered to us for 2 hours.

I would highly recommend these Villas if you want a romantic getaway. It’s not far from Kamala beach as well

Partner

10/10

Exceptional

23 Feb 2025

Destiny

This is the most beautiful place we've ever stayed. We were blown away by this resort and how incredible the people were taking care of use. Can't wait to go back one day.

Leisure Partner

10/10

Exceptional

12 Feb 2025

Anelta

We stayed 4 different places in Thailand and this was by far our favorite. The 2 bedroom villa was quiet and totally private and the staff were all so sweet and attentive. They have you download an app when you check in and it make everything you could possibly need so convenient; from ordering food to an in room massage or scheduling a shuttle. The food was some of the best we had on our trip as well and the breakfast that was included was huge and so good!

Leisure Friends

6/10

Pleasant

03 Feb 2025

GAO

Okay stay for a family of 4 + 1 baby

The trip did not start well due to Hotels.com's confusing search function. It uses \"rooms\" as searching criteria so if you are looking for 2 rooms, and search for 2 rooms, even though you pick ONE villa with 2 rooms, you end up booking for 2 villas which is what happened to us.

The hotel was kind enough to refund 3 nights out of 5 when we realised this upon checking in.

The stay was okay. There is no restaurant onsite which was a bit boring in the end given the limited menu for 5 nights. You have to book everything (housekeeping, food tray clearing etc) via an app - your selected slot not guaranteed. The communication on the app also became a bit frustrating as hiccup happened (housekeeping did not show, or show at the wrong time when baby was napping). The staff were pleasant and always smiley though which helps.

In hindsight we probably would have preferred somewhere on the beach front so it gives some variety of exposures (we were travelling with a baby and could not do much otherwise).

Friends_and_family Family

10/10

Exceptional

16 Jan 2025

?????

👍👍👍

10/10

Exceptional

17 Dec 2024

willy

The location is at Kamala Beach which might be too far from the main attractions. For tourists which valued privacy and relaxation purposes will enjoy fully.

Leisure

10/10

Exceptional

20 Nov 2024

farid

exellent hotel i recomend

Leisure Friends

10/10

Exceptional

11 Nov 2024

Samantha

Our stay here was peaceful. It was walking distance to the local markets and down town. The communication via the app was a great addition and the shuttle pick up/drop off was also convenient.
We found a beautiful coffee shop - The Memory café nearby also.

We would not hesitate to stay here again or recommend friends and family to stay here.

Thanks for our stay!

Leisure Partner

10/10

Exceptional

27 Oct 2024

farid

exellent villas

Leisure Friends

10/10

Exceptional

16 Oct 2024

D J

A+++ Value for Money

One of the better value for money villas we have ever stayed in across not just Asia but around the world.

10/10

Exceptional

11 Oct 2024

farid

nice reception and romantic villa

Leisure Friends

10/10

Exceptional

21 Aug 2024

Daljeet Kour

Quite safe and beautiful property. Staff was very friendly and attentive. Enjoyed my 9 day stay . Will definitely be back .

8/10

Excellent

19 Aug 2024

RICKEY KET MIE

Great

10/10

Exceptional

10 Jul 2024

Ali

Best private staying

The place is wonderful, and the staff are very friendly and polite, the villa location not so badand the management providing all kinds of services

Friends_and_family Family

10/10

Exceptional

24 Jun 2024

Ryan

Brilliant surroundings, awesome food prepared by the resort, central area in order to explore Phuket. Will be back.

Leisure Friends

10/10

Exceptional

25 May 2024

Khalifa

Very good staff
Web based communication
Enjoyed our stay

Leisure Family_with_children

10/10

Exceptional

26 Jan 2024

George Madalin

Very very nice place

Leisure Friends

10/10

Exceptional

21 Jan 2024

Frantisek

Beautiful place!

10/10

Exceptional

14 Jan 2024

Amanbir

Very clean marvellous hotel with very helpful staff, and a world class chef. The stay was very enjoyable

Leisure Family

10/10

Exceptional

16 Oct 2023

David

Beautiful villas with large private pools. Each villa is self contained and perfect if you want to get away from the world! The resort app makes everything easy and you can order food, drinks, transport and more. But what truly makes it excellent is the resort staff, who are so attentive, kind and helpful.

Leisure Partner

10/10

Exceptional

08 Apr 2023

deborah-ann

Stunning property and staff were amazing. Highly recommended

Leisure Family

10/10

Exceptional

22 Mar 2023

Pavan Kumar

The stay was good and the service was very good. The staff were very helpful and helped plan everything for us.

Leisure Family_with_children

10/10

Exceptional

03 Feb 2023

Mohammad

We enjoyed our time at this property. This is our 2nd visit and would come again should we find ourselves back in Phuket. The staff are nice and place is pleasant and clean. We probably wouldn’t book with breakfast included again though, and would just order it on occasion. Better bring your own shampoo and conditioner.

Leisure Family_with_children

8/10

Excellent

03 Dec 2022

Tina

Lovely villa, comfy bed, clean, great smelling sheets and towels daily if desired. Spotless pool, well maintained garden, really good sized rooms, fairly cheap and good meals can be ordered to eat in the villa. Well equipped kitchen ( no toaster though!) Cleaners clean daily. Very good shuttle service, its a shame it doesnt start earlier and end later. Staff all very polite and helpful and happy.
Garden furniture very dirty and chair and sun bed covers filthy. Could do with sun beds to use around the pool and not just under the area for shade.
Ideally you need a car or scooter to get around independently when at this villa if you dont want to depend on the shuttle or want to explore the area.
Villa 13 was a bit noisy as it is opposite the reception and parking area.

Leisure Partner

8/10

Excellent

20 Jul 2022

Ganpon

The design of the Villa is very nice only if the management would:
1) have a regular maintenance of the Villa
2) upgrade the kitchenware. What was provided was not sufficient to cook and the grade of the kitchenware was a bit low

8/10

Excellent

13 Jun 2022

Johnson John Louis

All Good.

Except our feeling that the rental car minor paint surface damage claim is false and unjustifiable. Rental car hired through property source and help.

Leisure Family_with_children

10/10

Exceptional

29 Feb 2020

Verified traveler

Great staff, good breakfast and roomservice, super relaxing place!

Leisure Partner

8/10

Excellent

15 Feb 2020

Miles

Look Forward to staying again !!!!!!

From the outside of the security gates it doesn't look like much but as soon as you enter the doors its like you enter into a beautiful, serene paradise. With modern, oriental architecture The Bell Pool is a Perfect luxury stay for couples wanting some time away from any city centre noise.

I stayed in a One bedroom Honeymoon Villa which was unreal, with all the amenities you would need. On my Second evening i made use of the In-Villa Chef who cooked us a BBQ. For this I recommend telling the chef exactly how you'd like your food cook as I was a little disappointed as the chicken wasn't thoroughly cooked through when it came to eating it and by that time the chef was gone.
Despite this the evening and the rest of my stay was Amazing, private and Luxury.

Partner

4/10

Poor

31 Jan 2020

Verified traveler

Very low quality . No good english speakers. Unespected fee charged (check in )

Leisure Friends

10/10

Exceptional

04 Dec 2019

Verified traveler

Omg this place is amazing. We really loved it. Staff super friendly and kind... they would help us with pretty much everything. Not super close to Bangla road but maybe between 20-30 min waking to Bangla road. Nice!

Leisure Family

8/10

Excellent

29 Oct 2019

CT.Ree

We like how quiet and peaceful it is. Excellent in house chef. Delicious meal prepared. However few maintenance issues spotted such as falling roof debris and unmend back yard.

Leisure Family

10/10

Exceptional

30 Aug 2019

Caroline

Cannot recommend the villas enough!

The villa itself was wonderfull, the staff were attentive and willing to go above and beyond to ensure we enjoyed our stay. We went in the low season and Kamala itself felt a little closed down. (Probably alot different during the high season).

Family

10/10

Exceptional

31 Jul 2019

Verified traveler

It felt like home. It was very private, did not see any other guests unless I went to the lobby. The private pool was wonderful, my son especially enjoyed swimming in it. There was a large smart tv in the living room with Netflix included.

There is also a kitchen area should you wish to cook for yourself. You pre-order breakfast and it arrives the time you request it.

There is a free shuttle to the beach/shops. The beach was great, we only had time to go the once.

Shame we only stayed 4 nights, highly recommend it.

Leisure Family

10/10

Exceptional

11 Jul 2019

Verified traveler

Room service was always ontime, pool was at good temperature, this resort has the best food, better than all restaurants ive been to, best holiday ive ever been to, will definitely go back

Leisure Partner

10/10

Exceptional

28 Jun 2019

Verified traveler

Excellent

Partner

8/10

Excellent

25 Apr 2019

Verified traveler

Large swimming pool. Yet yellowish water from pipes.

Leisure Partner

8/10

Excellent

11 Mar 2019

Verified traveler

The property was amazing but we had issues while checking in. Although we reached early and were willing to wait for the right check-in time, we ended up waiting beyond that as their villas were not available due to previous guests not checked out on time.

Also the staff was pretty hostile once we refused their tour packages to local attractions.

4/10

Poor

02 Feb 2019

Verified traveler

Firstly, we called one day prior to our reservation to confirm early check in and late check out. The receptionist told us we could check in as early as 12pm and checkout until 3pm. However upon arrival at 1pm the receptionists told us they could not check us in until 3pm even though we called to confirm the day before. We had booked the three bedroom private pool villa for one night. The villa itself had beautiful landscaping and the rooms were clean. However at about 7pm the second bedroom air con leaked water all over our suitcase. We called reception and someone was sent to fix the leak promptly however left towels and tools on the floor of the villa. In the morning our breakfast was delivered at 8am. The food was nice. We then left our room at 10am and again went to confirm with reception that we could check out at 3pm. The receptionist informed us we could not as the villa was booked. However we told her there was still a three bedroom villa was still available on Expedia to book for the night! We ended up paying an extra 2000 baht to check out at 4pm (funny since it was meant to be booked). After this we returned to our room after shopping at 2pm and found that our breakfast dishes and left over food was still not cleared over 6 hours after it was delivered!! Flies and ants all over it. We checked out at 4pm and still the food hadn’t been cleared. When we told receptionist at checkout she just said sorry. Very disappointing 5 star experience!

Leisure Family

10/10

Exceptional

25 Jan 2019

Megan

Nok did a wonderful job of being attentive and making sure our stay was fabulous! We will definitely stay here again if we come back to Phuket. You cannot beat having your own pool and impeccable service! Plus the food is amazing at this hotel

Partner

10/10

Exceptional

13 Jan 2019

Alice

Excellent resort! Everything is good, the private pool size is big, all staff are very helpful and friendly, will definitely come back again and recommend to my friends.

Leisure Family

10/10

Exceptional

22 Dec 2018

stephen

Fantastic getaway...

The Bell villas was a really fantastic getaway from it \"all\" resort...The staff \"Bella\" was exceptionally helpful....
The served breakfast by the poolside was really nice..

Family

8/10

Excellent

25 Nov 2018

Yiufung

Staff not entirely friendly or punctual we were left in the reception with no one to help with bags for a long time

Partner

10/10

Exceptional

11 Nov 2018

Mohammed Rassell

Best honeymoon location

Me and my wife just recently spent our honeymoon at the bell and all I can say is that we both loved it. It is such a lovely villa to stay at. Lovely service. The staff were amazing. Everything about the bell was great. We would love to stay there again in the future.

Partner

10/10

Exceptional

31 Oct 2018

Robert

Great service and very nice staff. Food was great as well as the property. Was nervous about the location but learned we had access to shuttle service to the beach.

Friends

4/10

Poor

21 Oct 2018

Verified traveler

The price for this villa is overcharged. The service here is great. Staff is friendly and very willing to help. The problem is the quality of facility. Everything is quite old. I can’t take shower or even wash my hand in all the washrooms.( I have spent time to check on each washroom and all the running water is so fxxking slow) I need to do everything in the kitchen and can’t take shower that night.
The rooms are not connected, so u have to walk around to lock each room. The night I stay have some problem with the water supply, so not only the running water in toilets, but also the swimming pool. I call the room service and it spends 1hour to fix it.
The craziest thing is that i request for check out at 1 and the staff said it was fine. But turn it out the staff called me in the checkout day and ask me to check out at 1230. I have to rush for packing up my belongings. I won’t come back again. A 4star hotel is even better than this one.

Partner

10/10

Exceptional

09 Oct 2018

Carolyn

Love this place.

This was our second stay at the bell pool villas and we love this place. Villas are spacious and clean and the private pools are amazing. Staff were friendly and always helpful Fabiano (I think that was his name) and Pan in particular were always very kind and helpful. We are looking forward to returning to the bell as soon as we can.

Partner

2/10

Poor

19 Sep 2018

Colin

Don’t waste your money!

Stayed here for 3 nights and I wish I didn’t. On the outside the place looks amazing. Private villa with a private pool. On the first night our living room flooded because of a faulty pipe in the kitchen sink. Told house keeping an they took an entire day before sending an engineer to fix it. There were lizards in our bathrooms and I have no idea how they got in because all the windows were locked. The food here is ridiculously overpriced. On the 2nd and 3rd day the power kept going out. So we had no A/C or WiFi—(forgot to mention how ridiculously terrible the WiFi here is) the phones or laptop wouldn’t ever stay connected. The front desk kept calling our phone when we were trying to sleep. Save your money and stay somewhere cheaper. We wanted to go all out because it was approaching our last few nights here. Never again I’ll give this place 2/5 stars and that’s only because the place does look amazing but that’s about it.

Partner

6/10

Pleasant

19 Aug 2018

Verified traveler

Nice villa just unfortunate

We booked the 3 bedroom villa for 6 people. The villa is nice and spacious. The pool is awesome.. Hotel even provided shuttle service to Kamala beach and town. We had a short trip of 3 days 2 night hence was on a tight schedule. Unfortunetly for us, on second day just after 10am there was no electricity due to a fallen tree nearby. As the villa uses motor pump for water, we were also left with no water. Imagine not being able to use the toilet for hours and the staff was not able to give a estimated time when this can be rectified. Additionally, hot water was also not working which were then rectified the evening. We could not do much on Saturday due to this. On a bright side,staff are really nice and tried to accomadate to the guests . Overall if not for the incident of no electricity and water, which wasted half a day, would have given the villa 4 star...

Friends

10/10

Exceptional

07 Aug 2018

Heather

A Gorgeous Group of Villas

Loved it.... what a gorgeous group of villas. Nothing but positives to say. Well done to the staff and management. Particular shout out to the Chef who came to our villa one night and cooked up an amazing BBQ, so much food! Had the Asian breakfasts most mornings which I really enjoyed. The pool was fabulous, loved how housekeeping were in and out in a few minutes each day as there were so many staff to do it, loved the little touch of burning oils in the bathrooms, and a beach bag in each room for use during our stay. In fact we liked it so much we bought one.

These villas are not in the heart of town and we felt isolated a bit for the first few days, then we discovered the shops and restaurants along Kamala Beach. We also hired a car from Avis which we picked up on arrival at the airport. You need a GPS to get around but driving is easy. We had heard about the high death toll from motor bikes and were a bit hesitant about driving but it was a breeze and very useful to have a car while at this villa. We stayed 8 nights. Netflix and Cable TV chanels were great, particularly the kids channels.

Family

8/10

Excellent

03 Jul 2018

Cla

Pretty Villas But...

The villla I’m which we were at was beautiful. The individual rooms all have private bathrooms and the master bedroom has a gorgeous front view facing the pool. Highlight is that it comes with a gigantic unicorn float. We had 4 rooms although we just used 2.

Had issues with our airport transport and the lady at the reception was really nice and helped us figure out everything quickly!

However there was quite a few issue with our stay. Booking was messed up so we had to change villas during a 2 day stay. Didn’t bother us too much but it was still inconvienent.

Our the rooms we stayed in had no hot water. Called the staff and they tried to fix it but nothing worked. Was quite frustrating as they offered to let us shower at the lobby and didn’t have another solution. And our villa is quite a walk away. Only till we suggested they opened the other rooms of the villa to check if the other bathrooms had hot water did they figure it out.

Then when we went to bed we found HUGE stains on our blanket. They came straight away but the solution was the used the unused room’s blanket.

10/10

Exceptional

28 May 2018

Frans

Excellent service for your 4 legged children!

For us this was the perfect get away with our four legged children. In general it is so difficult to find a beautiful place where you can have your dogs with you and have them secure! This is a private space and they can run around and enjoy the holiday with you! What gives it that extra is the dog sitting service they provide. You can go out and have someone come to your villa to look after your babies - obviously at an extra cost but just an amazing service! The breakfast and food service In-Villa is special! You can arrange a time and you meal will be set up for you where ever you desire. Highly recommended and will definitely stay there again!

Partner

8/10

Excellent

23 Apr 2018

ALI

Nice villa and near Kamal beach

its 45 min from the Airport, 20 min for Patong beach, I Booked Two bedroom villa for 5 nights , very nice and great private pool, the breakfast was nice and they bring it to your villa (no buffet) , there were some notice on the villa that the two bedroom is not connected, so we couldn't leave or (3 years) old child sleep on her own, the insects were numerous ) I had to spry for almost two days to kill most of them (the hotel should did that before we arrived) , the A/C broke and they had to come three times to fix it and there were nothing to do in the hotel except to go to KAMAL beach and ride a bicycle (the hotel in the middle of private houses), if you like a quiet Villa then your on you luck because its depends on you neighbors (ours were loud and noisy for two nights)

The staff were very helpful, kind , nice and always smiling, big bonus for Muslim people because they offer a full staff of women to clean your villa and to serve you and they respect your privacy.

8/10

Excellent

13 Apr 2018

Verified traveler

Very nice and relaxing but the food was mediocre at best. Great staff !!

10/10

Exceptional

30 Mar 2018

Lee

Amazing Experience

Just stay here. One of the best places I have stayed ever. The staff was amazing, the food was amazing and the villa was amazing. Quiet but a 5 min ride to Kamala beach and tours abound. We stayed in the entire time because you just get there and it's too perfect to leave.

10/10

Exceptional

19 Mar 2018

Alexandra

Our Perfect Honeymoon!

This place is AMAZING! My husband and I recently honeymooned at The Bell and we loved it. We are from Orlando, Fl hospitality capital of the world, and we were blown away by our villa and the service we received! My husband and I didn’t have one negative thing to say about this place. The breakfast was delicious. Everyone was so friendly, the staff was always willing to help. Daniel was awesome and gave some really helpful advice on the nice places to go. The pool was very nice and really big. It was super warm when we went and the humidity was very high, but we were able to take a dip in the pool to cool off. Thailand is a very beautiful country and this hotel represents that in every aspect.

Partner

10/10

Exceptional

09 Mar 2018

Verified traveler

Beautiful hotel

Had plenty of opportunities to do through them, lots of non advertised tours etc

10/10

Exceptional

28 Feb 2018

Shawn

My stay at the Bell Pool Viklas was amazing. The villa itself was great and very clean. The staff was very attentive and helpful with anything that was needed. I couldn’t have asked for a better hotel to stay at.

Family

10/10

Exceptional

23 Feb 2018

Verified traveler

Amazing place to stay with privacy

My family and I enjoyed so much for our stay at the bell, The staff here are very friendly and helpful , perfect place to stay with family, my children love the pool, we will definitely stay there again if we visit Phuket again.

Family

8/10

Excellent

23 Dec 2017

Verified traveler

Beautiful place, has some service issues

The villa is beautiful and the staff is nice but most don’t speak English at all and don’t understand. They also got the breakfast wrong and dealt with it in the wrong way. They didn’t deliver a part of the order, when we asked, they canceld that peice. So one got his breakfast and that other had to wait for another hour to get his. Not even an apology or offer to bring a hot new breakfast for both of us. They came for a quick clean at 5pm and even when they say that it’s a fully private , they will just walk in if it’s not locked. In the property there is nothing other than the villa and the location is not good. I must say that the villa is amazing , the living room is beautiful and so is the bed room. Unfortunately the pool is cold to enjoy

Partner

8/10

Excellent

23 Dec 2017

jo

Nice and private villa, area and staff ok

The villas are great, clean and completely private.

Only negatives were the food and the staff communication. Would 100% recommend having a car

when you arrive it’s like a bad decision was made, but once inside it’s lovely.

Very safe. Would stay again if in the area.

8/10

Excellent

12 Dec 2017

Verified traveler

Nice villa

The villa is beautiful, cool and make me feel relaxing. The pool is nice and the size is suitable (some villas have very small pool). Most of the staffs are nice and helpful. Also, the size of the breakfast and barbeque dinner are quite big and taste quite good as well. But for the insufficiency, the water pressure of the bathroom is too small, it is really inconvenient ! Moreover, it is a little bit rude for the cleaners come in our villa without notification in advance. We felt shocked when almost 10 cleaners came in suddenly. I also hope the staff can reply my email because I sent two emails to them for enquiry but they only reply one.

10/10

Exceptional

13 Oct 2017

Carolyn

Amazing stay

Amazing stay, staff were extremely helpful and friendly, nothing was too much trouble. stayed for 1 week but wish we could have stayed longer. As it was raining when we arrived we were driven straight to our villa and the staff from the reception came along and booked us in there whish was a nice touch.

Partner

8/10

Excellent

02 Oct 2017

Verified traveler

Beautiful villa with a big pool

Beautiful villa very spacious, good service, absolutely loved the pool.

Partner

8/10

Excellent

12 Sep 2017

Bilal

Tucked away with beautiful ambience

The hotel was quite fitting for a getaway in the middle of nature. The villas themselves were very beautiful from an artistic side and the design of the pool and the fitting with the rest of the areas of the villas.

We liked everything the bell had to offer and also helped us get a motorcycle from a reputable contact they deal with. The one downside is that its not on a main road or area so when you come at night its a bit of a narrows roads down to the entrance. With a motorbike it worked wonderful. About 45 minutes from downtown phuket town - 20-25 from patong beach which is quite nice - all motorcycle times.

The breakfast was exactly what is required - no expectation on an exceed expectations or selection - its a menu you order from that get delivered to your room which was also quite good to dine at the table infront of the pool.

10/10

Exceptional

10 Sep 2017

talal

every single thing in hotel is wonderful

one of my best stays in all the world,
i like every thing
the pool is amazing
the villa was like a paradise

6/10

Pleasant

05 May 2017

Verified traveler

Credit card machine was not working. It would be a great trouble if you didn't plan to pay in cash. Many lizards around...kind of horrifying to tourists living in the city. Staff were polite though.

Family

10/10

Exceptional

07 Apr 2017

Christopher

Clean and great service

Amazing!!

Family

2/10

Poor

04 Apr 2017

SR

Premium costs but not premium service.

A very disappointing experience at an allegedly 5 star hotel. Very poor customer service, empathy, attitude & follow up.

A few days into my stay my wife fell ill in the early hours of the morning. We rang the reception who took us to A&E - this is where the help ended. As it transpired my wife required emergency medical attention at the hospital and was advised to seek immediate repatriation to the UK. Upon my return to the hotel no one asked about the welfare of my wife and had any concern. I told them I would need to cut my trip short and would need to check out that same day and inquired whether a partial refund was possible. All the reception seemed to be interested in was money and had very little empathy or concern. Her attitude to this question was for me to go back and check the small print of my booking to see if it was refundable. I told her I didn't have time to do this as I was in a panicked state, needed to catch a flight back to the UK shortly and needed to look after my wife. I was then told flatly and condescendingly that the room was non refundable.

I can appreciate that hotels have policies that they need to adhere to but to not have any empathy or even take some time to consider the situation before responding left me considerably annoyed. All she seemed interested in was making money.

I have emailed the hotel a couple of times since my return, nearly 2 weeks, and nil response. They were much more active on the email address when I was wanting to book!

2/10

Poor

04 Apr 2017

sr

Premium prices but not premium service

For a five star hotel I expected so much more. My wife was taken ill part way through our stay and needed A&E treatment in the middle of the night and needed to be repatriated ASAP. The hotel were accommodating in taking us to the hospital and that is where there help ended. After that all they appeared interested in was making money. At no point did anyone ask about her welfare. When I told them I would need to leave for the UK that night and could I cancel the remaining nights, I was advised to go back and read through the small print, rather then help me. This was then followed up with it is non cancellable when I pushed for an answer. I have subsequently sent two emails after my return, it has been nearly two weeks, and still no response. They were fast enough to respond on these emails when I was making my booking.

The experience for the few nights I was there was average for a 5 star place. I have experienced considerably better in previous visits to Thailand in other establishments. I definetly wouldn't reccomend and the lack of customer service and empathy has left a very bitter after taste.

10/10

Exceptional

03 Mar 2017

Verified traveler

Secluded and family friendly private

Staff was respectful of our privacy

Family

6/10

Pleasant

01 Dec 2016

michel

Frindly and keen staff but overpriced

The villas are spacious and the swimming pool is exceptional.it is a pity that the furniture probably need some refreshing. The staff is friendly and keen to help. The breakfast is good although the rest of the meals are a bit substandard and definitely not worthy of a 5 star accomodation. However the hotel is siolated and the kamala beach is quite poor. The price is not justified and is excessive especially if you compare with other 5 stars hotel ( the dusit thani were we went in 2015). It is a nice 4 star hotel that is significantly overpriced.

Family

8/10

Excellent

02 Nov 2016

jo

Nice and comfortable resort. Very good except hotel a bit far and no shuttle to city.

6/10

Pleasant

11 Jul 2016

Kei wing Calvis

Bad villa experience

Remote area
Small beds
Poor housekeeping
Mouse in the villa
Bad water pressures
No butler service
The overall experience ain't as good as others said in the review, the only good thing is the pool, the kids like it a lot

Family

6/10

Pleasant

19 Jun 2016

holiday seeker

Quiet and cosy

Overrall the place is good. Just that there are alot of flies. It would be better if the villas can provide some form of mosquitoes repellant coils service.

8/10

Excellent

19 May 2016

Verified traveler

Beautiful Hotel

One of the must beautiful private pool villas I've ever seen! Only bummer was it requires a shuttle ride to the beach and if you want to eat anywhere besides the hotel. There was also a couple nights with a lot of bugs but that's probably to be expected.

10/10

Exceptional

11 May 2016

Steve

Quiet, private, relaxing

The villa was very well laid out with plenty of room and privacy. The private villa pool was excellent.
The resort is a bit further away from shops and restaurants than we expected, however this was not a problem for us but may be for others.
The shuttle tuk tuk was useful, but the latest one was at 5pm, later shuttle would be useful.

10/10

Exceptional

10 May 2016

Verified traveler

Nice pool villa. Slightly away from the beach. Quiet and secluded. In room dining was good and staff very friendly. Resort manager a plus to the resort as he was always on hand to make our stay more pleasant. Free shuttle service to Kamala beach a few times a day. A must for a getaway from the busy city life.

10/10

Exceptional

19 Apr 2016

Eswaran

Amazing Private pool resort

Amazing Private pool resort, the manger Simon was fantastic along with his staff who were truly helpful and cheerful.

A short 5 min drive to Phuket fantasea.

Good food / Room Service

Good spread of breakfast that is served in your room by your private butler.

10/10

Exceptional

25 Jan 2016

Darren

Relaxing

could not fault a thing, great location great staff great time

Family

8/10

Excellent

22 Dec 2015

Jaehwan

Someting is short of frontdesk service

Overall great poolvila resort.

But when we are ask somthing we dont know
Frontdesk staff was diasppointed by impolite behavior. Moreover blame of me somthing we have not known.
Please be polite and good manner as you respect your boss.

Family

10/10

Exceptional

29 Nov 2015

Halim

Perfect hotel

Nice place -Privacy - Near to the beach - spacious room.

Amazing

10/10

Exceptional

15 Nov 2015

sean

Nice hotel. Away from the busy street

Great stay with my friends. Peaceful away from the busy patong street. It applicable for people who wish to truly enjoy the peaceful villa throughout the stay. One thing to take note that is not accessible if you wish to travel out from the villa. Thou the villa provide chartered bus to patong and kamala beach, however the timing of the bus end quite early.
I will recommend group of friends to try this villa.

10/10

Exceptional

13 Sep 2015

Wing Fung

Perfect

Everything is excellent, superb hotel with very nice staff! The pool is fantastic !

Partner

10/10

Exceptional

18 Jun 2015

Geck Woon

Excellent quiet resort away from the crowd!

Excellent stay with really great and helpful staff. They made us feel very welcomed and safe in the resort! Thank you for giving us such an wonderful holiday. Amenities are top grade and in excellent conditions.

Partner

10/10

Exceptional

23 Mar 2015

paul

Very nice private villas

Excellent and friendly staff.

Very nice private villas. Breakfast made to order delivered to the rooms. Shuttle service to the beach is scheduled a few times a day.

8/10

Excellent

09 Feb 2015

Anthony Ho Yin

Perfect for a quiet get away!

Stayed here for several days as part of our honeymoon. It was great and the hotel is perfect for a quiet getaway. The hotel is perfect for those looking to get away from the hustle and bustle of Patong, while still being relatively close (complimentary shuttle service on a schedule is offered to the Jungceylon at Patong as well as Kamala beach). Villa are nicely furnished and huge, as is the in villa pool which is great. Only comment is the food, including breakfast, which is serve in villa could probably be better (sometimes breakfast came cold...)

Partner

8/10

Excellent

23 Dec 2014

JUN

Ok but not excellent~

Not as good as I expected, services can be improved and should have a TV in the bedroom at least.

Partner

6/10

Pleasant

28 Aug 2014

Ahmed

Everything about the villa was perfect exept for one major drawback,
There was alot of flying and crawling insects,
My wife saw the first one 1 hr after arrival and she was so scared and locked herself in the bedroom and we couldn't enjoy it .

Partner

10/10

Exceptional

17 Aug 2014

Ivy

Nice hotel,very good service

Overall the villa was great! We have our own private pool, in villa breakfasts and butler service. We were provided a mobile phone which enable us to make calls to butler service, local and international calls which had given us lots of convenience. Wherever we were, if we lost our way just to have to call butler and try to get some local to let then know the exact location and there will be a taxi arrange to pick us. The staffs were very friendly and helpful, excellent service. If the private pool was heated it will be better. There's a Apple TV for movies, however only able to watch movies that's already purchased unless you willing to pay for a movie. No satellite TV however the in villa entertainment doesn't really matter as most of the time we were out in town or in the pool. During our stay, there were two incidents of blackout which the manager explained that it's due to an accident. Overall experience was excellent and would consider to stay here again if I'm not looking for a sea view villa.

10/10

Exceptional

03 Aug 2014

helen

Nice place

The location is a little bit far to the beach , overall was nice ! Nice villas and helpful staff !

10/10

Exceptional

16 Jul 2014

Brad

Private Villa - Honeymoon

We stayed in this beautiful villa for our honeymoon. The villa was fantastic. The staff were always friendly, professional and helpful. Food was excellent. We had a lovely time here, staying in the villa for some of the time and exploring Phuket for the rest of the time. We would definitely recommend The Bell Pool Villa to anyone who is looking for private luxury. We do not normally do the luxury accommodation but since it was our honeymoon we decided to pull out all the stops and we certainly have no regrets, we had a wonderful stay.

Partner

10/10

Exceptional

29 Jun 2014

Sue W

Perfect Resort with Fabulous Staff

We felt like VIP's all week. The staff were friendly and extremely helpful and the service were faultless. The location was perfect and central for what we wanted. The Villas are quiet and private. Would highly recommend for couples, groups and families.

10/10

Exceptional

22 Jun 2014

Wei Lin

A villa so comfy you won't want to leave!

My husband and I stayed at The Bell Pool Villa in a 1 bedroom Honeymoon villa for 3 nights of our honeymoon. The whole place was super clean without a hint of dust, has a gorgeous pool surrounded by a pond and garden, and a sala with day beds. Turns out it's actually a 3 bedroom villa with 2 bedrooms closed off. They had Apple TV with a bunch of free movies too.

The staff were very attentive, and our butler Aoh was detailed in explaining to us how to best utilize the hotel's various services. She was always available on call via the hotel's mobile phone and helped us arrange an in-villa spa and BBQ. There's a hearty breakfast served every morning and you can order lunch/dinner up to 10.30pm at night.

We had recently gone on an adventure trip to New Zealand with friends, so this holiday was primarily for lazing around and relaxing, and this pool villa was the perfect place to just lounge and watch TV and eat. And eat. And swim. And eat some more.

Partner

8/10

Excellent

21 Mar 2014

Ken Yeung

Great choice for family vacation

This is my first time to rented a pool villa and I do think it is a great choice for family vacation, location is great if you hire a car, 5 mins drive to Kamala beach to enjoy message and sunshine, 20-30 mins drive to Patong to enjoy night life. The Pool is bigger than I imagine and all their staff are helpful, overall I will give this villa 4 out of 5

Family

10/10

Exceptional

03 Mar 2014

Verified traveler

Serene and tranquil

Absolutely loved our stay at the bell. We managed to relax and unwind just as we intended. The staff were super friendly and did all they could to make our stay comfortable and pleasant. I have no hesitation in recommending this resort to any family or couple that is after a relaxing holiday.

Family

10/10

Exceptional

25 Feb 2014

Customer contemplating a revisit

\"Home away from home\"

Excellently private and enjoyable!

Family