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Nightcap At Ferntree Gully Hotel Motel

Regional Victoria - VIC · Australia

1130 Burwood HighwayView location

8.4/10Excellent382 Reviews
Cleanliness8.6/108.6
Service8.6/108.6
Comfort8.6/108.6
Condition8.2/108.2
Neighborhood7.4/107.4
Amenities8.2/108.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Nightcap At Ferntree Gully Hotel Motel

The Nightcap at Ferntree Gully Hotel Motel offers 34 cozy accommodations with on-site Wi-Fi. Wheelchair-accessible rooms and full accessibility features ensure a comfortable stay for all guests. Convenient on-site parking is also available (fees may apply). While reception is not 24 hours, guests can enjoy a hassle-free experience.

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With a stay at Nightcap at Ferntree Gully Hotel Motel in Melbourne (Ferntree Gully), you'll be within a 15-minute drive of Dandenong Ranges National Park and Monash University. This motel is 13.1 mi (21.2 km) from Chadstone Shopping Mall and 0.9 mi (1.4 km) from Dandenongs.

Make yourself at home in one of the 34 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include desks and electric kettles, and housekeeping is provided daily.

Featured amenities include luggage storage, laundry facilities, and ATM/banking services. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Concierge
Laundry
Entertainment
Smoking areas
Banquet facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until 10:00 PM
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No elevators Caters to LGBTQIA+ guests LGBTQIA+ friendly Professional property host/manager Property does not require health documentation at check-in Pets not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • This property caters to LGBTQ+ guests.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    The front desk is open daily from 9:00 AM - 4:00 PM. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Spoken Language

    English

Nearby attractions

Dandenong Ranges National Park 1.5 km / 0.9 mi
Dandenongs 1.5 km / 0.9 mi
Kokoda Trail Memorial Walk 2.4 km / 1.5 mi
1000 Steps Kokoda Walk 2.4 km / 1.5 mi
Cape Schanck boardwalk 4.6 km / 2.8 mi
Lakewood Nature Reserve 4.9 km / 3.1 mi
Belgrave G186 Bushland Reserve 5.6 km / 3.5 mi
Westfield Knox 5.8 km / 3.6 mi
Puffing Billy Steam Train 6.3 km / 3.9 mi
Sherbrooke Forest 8.2 km / 5.1 mi
Caribbean Markets 8.4 km / 5.2 mi
Alfred Nicolas Gardens 8.8 km / 5.5 mi
Jells Park 9 km / 5.6 mi
Grants Picnic Area 9 km / 5.6 mi
Baluk Willam Nature Conservation Reserve 9.1 km / 5.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 34
  • motel
  • Wheelchair-accessible
  • Car parkExtra charge
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
  • LaunderetteExtra charge
  • 24-hour securityExtra charge
  • Lift accessExtra charge
  • Terrace
Show 9 more facilities & services
  • Luggage room
  • Towels and bed linenExtra charge
  • Bar
  • Restaurant
  • Smoking areaExtra charge
  • Meeting room
  • Children playgroundExtra charge
  • Non-smoking establishmentExtra charge
  • Billiards
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • APARTMENT KING BED TWO BEDROOMSAPARTMENT • KING BED TWO BEDROOMSAPT.B2-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    KING BED TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Nightcap At Ferntree Gully Hotel Motel

    APARTMENT KING BED TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    KING BED TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B2-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BEDSTU.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Nightcap At Ferntree Gully Hotel Motel

    STUDIO QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Nightcap At Ferntree Gully Hotel Motel

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO BEDROOMSAPARTMENT • TWO BEDROOMSAPT.B2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Nightcap At Ferntree Gully Hotel Motel

    APARTMENT TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT THREE BEDSAPARTMENT • THREE BEDSAPT.3B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Nightcap At Ferntree Gully Hotel Motel

    APARTMENT THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT STANDARDAPARTMENT • STANDARDAPT.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Nightcap At Ferntree Gully Hotel Motel

    APARTMENT STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Nightcap At Ferntree Gully Hotel Motel

8.4
Excellent
382 Reviews
Cleanliness
8.6 /10
Service
8.6 /10
Comfort
8.6 /10
Condition
8.2 /10
Neighborhood
7.4 /10
Amenities
8.2 /10
100 reviews shown
10/10
Exceptional
01 Jul 2026
Jenny
Very pleasant visit. Very friendly welcome, changed us to a ground floor room and moved a more spry booking upstairs when she saw I was somewhat elderly and lame. I didn't ask but was most grateful. Very comfortable bed, nicely appointed and pleasantly warm room, even a facewasher each in the bathroom, a rare occurrence. Discovered my nephew from Texas stays here when visiting family, really likes the place.
Partner
8/10
Excellent
16 Jun 2026
Ronald
Cozy compact room with a no nonsense bathroom thats small basic and warm. Heater is real warm even in the middle of winter. Showers a bit basic and you cant adjust the water stream and its a juggle to get the temp just right with the taps. Pressure also low more like standing a drip stream rather than a real shower. Parking is secure and safe and takes a bit of understanding to operate the automatic gate. Food is expensive in the all you can eat buffet even with the stay in discount, prefer to buy cheaper else where and bring the food to eat in the room. But the main thing is the room is clean and odour free ! Warm and comfortable. Out of 3 cheap hotels/motels Ferntree Gully is the best for me. Will always book the same room when I stay again.
Self
10/10
Exceptional
30 May 2026
Crystal
Everything was amazing! Staff were super helpful and accommodating!
Self
6/10
Pleasant
25 May 2026
Brita
Requested toaster didn’t arrive only got one day before I left after 4 nights, not a single plate, knife or fork had to butter my toast with the end of the teaspoon. Air conditioner made awful annoying noise so I couldn’t use it.
Self
8/10
Excellent
23 May 2026
Keith
Very good and convenient as usual.
Family
6/10
Pleasant
22 May 2026
rebecca
Beds with wheels- if going to have wheels can places make sure they’re going to stay still not slide around each time you turned over.
Toilet had some weird gross stuff in it when we got there white foamy. There was a musky Damo smell in the bathroom.
Room 4 dead lock bit on the door doesnt turn either.
Besides that was good.
Partner
10/10
Exceptional
13 May 2026
christine
Nice clean property. Walking distance to pub great food.
10/10
Exceptional
12 May 2026
Jon
Parking secure, excellent modern refurbish, clean and comfortable, bathroom excellent.
10/10
Exceptional
11 May 2026
Ian
Comfortable spacious room, well appointed with lovely big shower. Well located and close to nearby all you can eat restaurant.
Self
10/10
Exceptional
03 May 2026
Simone
G
10/10
Exceptional
03 May 2026
Clare
Very nice friendly staff on book in. The parking is behind locked gates, so perfect and secure. All covered by security cameras, The room was perfect, good comfortable bed, plenty of room. Biggest issue was someone honking the horn of there car intermittently at 2 am in the morning, for about 20 minutes...and it sounded like it was close to outside our room.
Family
10/10
Exceptional
26 Apr 2026
Anthony
Easy, clean and secure
Partner
2/10
Poor
10 Apr 2026
Emily
DANGEROUS HEALTH HAZARD: Parasite Risk, Filth, unpleasant.
Stayed 3 times for work, but never again. This hotel is a severe health and safety nightmare.
Health & Water: The water quality is appalling. After using the tap on my last day, I suffered a violent gastrointestinal reaction. The shower water is so harsh it \"burnt\" my skin barrier. The room provided a rusty, broken kettle, forcing me to use my own spring water until it ran out.
Safety & Hygiene: Every stay involved cockroaches and thick dust. The environment feels unsafe; a window was smashed during my stay, and the clientele is often \"shady.\" As a solo woman, I felt completely vulnerable.
Management & Service: \"Tegan\" was dismissive and unpleasant. I requested a ground-floor room days in advance for a project involving heavy lifting from my van. Despite being the first to check in, I was ignored and given a top-floor room on the loudest side, while later arrivals, including a younger man in foot with a backpack - got ground-floor spots. This negligence & lack of compassion caused me severe physical strain and body damage.
Environment: The property is trashed with cigarette butts. Staff sprayed weed killer directly behind me without warning; he wore a mask while I was forced to inhale fumes. Road noise is deafening 24/7. With no fly screens, you must choose between a room full of bugs or stifling aircon.
Avoid at all costs. This is a genuine health risk and an out-of-pocket disaster. I will be taking further action.
Self
2/10
Poor
10 Apr 2026
Emily
DANGEROUS HEALTH HAZARD: Parasite Risk, Filth, unpleasant.
Stayed 3 times for work, but never again. This hotel is a severe health and safety nightmare.
Health & Water: The water quality is appalling. After using the tap on my last day, I suffered a violent gastrointestinal reaction. The shower water is so harsh it \"burnt\" my skin barrier. The room provided a rusty, broken kettle, forcing me to use my own spring water until it ran out.
Safety & Hygiene: Every stay involved cockroaches and thick dust. The environment feels unsafe; a window was smashed during my stay, and the clientele is often \"shady.\" As a solo woman, I felt completely vulnerable.
Management & Service: \"Tegan\" was dismissive and unpleasant. I requested a ground-floor room days in advance for a project involving heavy lifting from my van. Despite being the first to check in, I was ignored and given a top-floor room on the loudest side, while later arrivals, including a younger man in foot with a backpack - got ground-floor spots. This negligence & lack of compassion caused me severe physical strain and body damage.
Environment: The property is trashed with cigarette butts. Staff sprayed weed killer directly behind me without warning; he wore a mask while I was forced to inhale fumes. Road noise is deafening 24/7. With no fly screens, you must choose between a room full of bugs or stifling aircon.
Avoid at all costs. This is a genuine health risk and an out-of-pocket disaster. I will be taking further action.
Self
8/10
Excellent
21 Mar 2026
Jenny
Yes, was wondering why no toaster or microwave not on rooms
Partner
8/10
Excellent
12 Mar 2026
Laura
Hotel that is joined has mice. Sat there watching them run across the bar and the staff just laughed yeah there’s only one he’s too fast to catch.
Family_with_children
10/10
Exceptional
17 Feb 2026
Yuval
Staff
Partner
6/10
Pleasant
08 Feb 2026
Mildred
Room is good but not cleaned properly. Compound looks unkept w/ plant path in front of rooms bare. Very easy parking and safe though and close to restaurants. Overall for quick stop it’s good.😊
Leisure Family_with_children
8/10
Excellent
14 Jan 2026
Peter
Great place will stay again
Business Self
10/10
Exceptional
02 Jan 2026
Jocelyn
It was good clean, quite close to the pub and food areas. Only one thing need a microwave. But everything else was great
Friends_and_family Family
10/10
Exceptional
23 Nov 2025
brett
The room was nice, clean and tidy. If I had to give a negative about our stay would be only because we had the upper stories room. And as I have a bung knew and the wife had a bung hip we found it a bit difficult to get to our room. As there was no staff at the motel we were not able to change it. But that's our fault. Other than that I could not fault the accommodation.
Leisure Partner
8/10
Excellent
22 Nov 2025
John
The room was pretty clean, except we had an infestation of ants, which were quickly exterminated and didnt really cause a problem. The meals and bar staff were brilliant, we couldn't ask for any better.

Our biggest disappointment was we were unable to check out early and have the day credited. We attempted to check out with 24 hours notice, however the reception was unmanned and the bar was shut.
Business_and_leisure
8/10
Excellent
16 Nov 2025
Jill
The room was clean as well as cheerful. But it was the beds that sold us! Soooo comfortable and cozy doonas as well as great pillows. From the outside it isn't much to look at, but the room was quite sweet inside.
Leisure Family
10/10
Exceptional
16 Nov 2025
Chong Siew
The room was clean, decent size and spacious bathroom
Leisure Partner
8/10
Excellent
07 Oct 2025
Amanda Kathleen
Room was clean, felt safe and the staff were friendly.
10/10
Exceptional
04 Oct 2025
Lisa
Fully renovated and very clean
10/10
Exceptional
03 Oct 2025
Frank
Great modern room. Awesome large shower with 'rainhead'. BIG BED!
Leisure Partner
10/10
Exceptional
22 Sep 2025
SANDRA
Clean, nice and quiet - secure parking
Leisure Partner
8/10
Excellent
16 Sep 2025
Robert
Nice clean motel
Leisure Partner
10/10
Exceptional
16 Sep 2025
Anthony
Nice and safe security, although the gate was left open one evening. Great location and the adjacent hotel was excellent for food on both evenings. Highly recommend and if all NightCaps are premises like this and the Wollongong one, I know where will stay when next in Australia!
Well done Ferntree Gully Motel. Tony S
8/10
Excellent
07 Sep 2025
Marion
The room was quite nice and the bed was comfortable. A good price as well. Overall, pretty good.
Business Self
8/10
Excellent
03 Sep 2025
Kyriakos Jack Andy
It was nice
8/10
Excellent
27 Aug 2025
Cameron
Got there and had to change the booking on the spot.
Completely helpful, no questions asked. The staff are a credit to the management. You should give them a raise. I have their number, if you don't, I'll drop it to one star don't come here .....
10/10
Exceptional
24 Aug 2025
Janine
Everything is perfect.Thank you.
2/10
Poor
13 Jul 2025
Kelly
The beds are single beds just pushed together to make a queen size, so you sink on the middle.
The bathroom had pubes, and I found the staff dismissive.
6/10
Pleasant
03 Jun 2025
Jacqueline
It’s very basic. It’s ok for a stop over. Clean. Good shower.
10/10
Exceptional
01 Jun 2025
Andrew
Stayed with family. Was clean and in good condition. No complaints.
Leisure Family_with_children
6/10
Pleasant
01 Jun 2025
James
Nice accommodation but they were not able to give us an early check-in
Leisure Family
10/10
Exceptional
30 May 2025
Ian
Amazing room, huge comfortable bed and well located. Great all you can eat buffet.
Self
10/10
Exceptional
12 May 2025
Ulrika
clean, Comfortable bed and room. Great shower

two things i didn't like.....aircon was not very good looked a bit dirty. needs some servicing, i think.
the other was a great gig spiderweb in the same corner. that was there the whole 4 days.
otherwise i was very happy with everything..thank you.ill stay again some time in the future
Leisure Self
10/10
Exceptional
08 May 2025
Kingsley
The apartment was very cost and suited a family of five very well.
Leisure Family
10/10
Exceptional
26 Apr 2025
Janine
Exquisite quiet clean room.
No microwave.
Leisure Self
8/10
Excellent
19 Apr 2025
Verified traveler

Get better cleaners

Other than the dust and cobwebs built up, it was good..
10/10
Exceptional
07 Apr 2025
BRETT
Ideal for those that need to stay in the Ferntree gully area. Place it clean, tidy and close to meals.
Leisure Family
10/10
Exceptional
27 Mar 2025
S
We had a recently renovated room that was very nice
Leisure Partner
8/10
Excellent
24 Mar 2025
James

Check-In / Pre-Check-In

Whether pre-check-in is completed or not the process for check-in is by far the worst part of the experience here.
Last night the staff focused on everything but checking in.
When I asked why the pre-check-in because they did it all again manually anyway, they said don't know we're just the bar staff??
Self
10/10
Exceptional
20 Mar 2025
Greg
Pleasantly surprised how nice the room was for the price
Leisure Partner
6/10
Pleasant
19 Mar 2025
Daminder
Ok for price. No full room service
Leisure Family
10/10
Exceptional
12 Mar 2025
Sharon
Very clean & very friendly receptionist
Leisure Family
8/10
Excellent
06 Mar 2025
Hong Keat
Staff serving us was a bit aloof - not very welcoming, though polite.
8/10
Excellent
28 Feb 2025
Adam
It was fine
Leisure Friends
10/10
Exceptional
17 Feb 2025
Verified traveler

Lovely stay

Very enjoyable and comfortable stay. Everything was up to expectations. Keep it up!
Partner
10/10
Exceptional
12 Jan 2025
Mia
Close to bar and restaurant on site. Large bathroom and comfortable room.
Leisure Partner
10/10
Exceptional
12 Jan 2025
Jenny
Everything and everyone very pleasant, totally suited our purpose for visiting Melbourne. Restaurant is excellent, the Ferny Creek Trail a surprise bonus. Found out a nephew from USA stayed there recently and also liked it very much. Hope to return.
Partner
8/10
Excellent
06 Jan 2025
Andrew
The only improvements I can recommend are:
1) for the bed wheels to be lockable so that it does roll out from the wall when you are sitting in bed watching TV.
2) Positioning of ceiling track lights could be adjusted so a not to reflect back into your eyes from the TV screen.
3) An elevator (I have a recovering back surgery issue)
Business_and_leisure Self
10/10
Exceptional
19 Dec 2024
Janine
Spotlessly clean. Very comfortable.
Leisure Self
10/10
Exceptional
17 Dec 2024
Norm
Enjoyable stay, comfortable bed, clean and quiet
6/10
Pleasant
14 Dec 2024
Verified traveler
No special
10/10
Exceptional
16 Nov 2024
Mikayla

Lovely room

Great night, very quiet area. Room was super clean and comfortable, and very spacious! Tea and coffee provided which was nice, as well as little necessities (shampoo, conditioner, body wash). Overall great night stay, would do it again.
Partner
10/10
Exceptional
16 Nov 2024
Leah

Excellent for the price

Bed was super comfy and the room was clean and comfortable. Excellent for the price
Partner
10/10
Exceptional
01 Oct 2024
Peter
Quiet -clean -comfortable bed - no negatives
Business Self
10/10
Exceptional
28 Aug 2024
Annabelle
Very comfortable and secure stay, and helpful staff. Will return if I need to stay in the area again.
Leisure Self
10/10
Exceptional
24 Aug 2024
Margaret
I only like this nightcap, thank you for letting me stay!
Leisure Family_with_children
8/10
Excellent
20 Jul 2024
Scott

Happy to stay

Everything was as expected clean tidy comfortable
Partner
10/10
Exceptional
10 Jul 2024
Leisa
Such a great place, great rooms and lovely bathrooms
2/10
Poor
09 Jun 2024
Ricky

Worst Hotel Ever They Don't Service The Rooms

I don't normally post a review on any businesses or hotels, unless of course they deserve to be held accountable for their poor hygiene or their rudeness towards customers or their disgusting rooms that don't get serviced daily, so therefore here goes.
I have to let people know before staying or booking here that you're at a high risk of getting unwell due to the black mould found in the split system units and the filters not getting cleaned on a regular basis due to lazy staff/ venue management.
I have stayed here quite regularly due to not having a house of my own, so therefore i wouldn't know where i might end up from day to day. When booking @ random times during the day, on arrival one day I was told by the receptionist Tracey that if I could rebook for the next night before 10am checkout as her staff are wasting there time servicing the room because I was back again. Not to mention how poor they cleaned the room, they didn't vac the carpet unless I requested they do, always missed replacing things in the room, never took any feedback on board to better anyone's experience at the hotel, they have no microwaves or any kitchen essentials not even any cutlery FFS...

Recently as of late I was kicked out of this hotel for standing up for what's right, not for what their excuses or lies they all pretended to believe was the truth.

Just Look @ The Pictures That Says Enough
Self
10/10
Exceptional
08 Jun 2024
tracey
Comfy beds; Clean
8/10
Excellent
08 Jun 2024
Amanda
Reception was very welcoming and helpful, room was standard with a good bathroom. Great location, overall great stay. Thanks
Partner
10/10
Exceptional
06 Jun 2024
tracey
Comfy beds; clean linens; friendly staff
6/10
Pleasant
14 May 2024
Joyce
This is a good launching point for the Dandenongs. The gated property makes me feel very safe.
Leisure Partner
10/10
Exceptional
01 May 2024
David

Business Trip

Nightcap hotels are my go to place, reasonably priced, beds are great, always have a bistro attached which is usually great food! Great value for money!
Business
4/10
Poor
25 Apr 2024
Judith
Disappointed with reception...we stay here regularly and we travel 3 1/2 hours to get there when we arrive half an hour early they always turn us away and come back at 2pm...other hotels check if room is ready and most often let us in early...grunpy receptionists dont do the hotel any favours
Partner
10/10
Exceptional
14 Apr 2024
Marcus
Good location
10/10
Exceptional
12 Apr 2024
Otuono
Very good would stay there again
Leisure Family_with_children
10/10
Exceptional
28 Mar 2024
Leisa
Will definitely stay here again!
10/10
Exceptional
12 Mar 2024
Junior
The room is very nice and clean. Close to shopping and dinings
10/10
Exceptional
12 Mar 2024
Lara
Absolutely exceptional all round. Wonderful service, clean & modern room with crisp white sheets. Would definitely stay again.
Leisure Family
10/10
Exceptional
11 Mar 2024
Peter
Close to our family
Leisure Partner
6/10
Pleasant
06 Mar 2024
SF
Due to mobility issues with on of our group we had requested ground floor rooms either side by side or cose together. We were give one ground floor one first floor. There was no interest in trying to change things despite not being full.
Partner
10/10
Exceptional
04 Mar 2024
Michelle.
Nice tidy motel. Comfy beds But no microwave or toaster.
Leisure
10/10
Exceptional
02 Mar 2024
Jade
Very clean, newly renovated rooms
Leisure Partner
10/10
Exceptional
03 Dec 2023
Katie
Rooms were clean and quiet. Staff were friendly and helpful. Would book again!
Leisure Family
10/10
Exceptional
26 Nov 2023
Allen
Good value. Everything as advertised
Business Friends
10/10
Exceptional
16 Nov 2023
Scott

Clean and tidy

Recently renovated with new artwork
Everything was clean
Bed was comfortable
Partner
10/10
Exceptional
31 Oct 2023
Matt
Very comfortable; great service.
Friends_and_family Family
10/10
Exceptional
26 Oct 2023
Vicki
Great customer service! Nice room.
8/10
Excellent
09 Oct 2023
Ortensio
clean, updated, convenient
Leisure Partner
10/10
Exceptional
07 Oct 2023
Sandralee
It was affordable and easy to book and check in. No hidden costs. Complimentary coffee. Ta and water. A great stay all round.
Business_and_leisure Family_with_children
8/10
Excellent
01 Oct 2023
Sidonie
Really good location for Puffing Billy. A short drive down the road. Staff were nice and helpful.
There is a bar / restaurant on-site - with a buffet - lots of choice, quite bland food. The play room is only connected with the buffet restaurant, it's not available for attending anytime.
The doors from the motel rooms open easily from the inside (when locked it just un-clicks) our 2 year old kept opening the door to the room and making a break for it.
Rooms were clean and comfortable.
Leisure Family_with_children
10/10
Exceptional
11 Sep 2023
Matt
Great location for what we needed. Friendly staff and next door to the Ferntree Gully Hotel for dinner. Will definitely stay again if in the area.
8/10
Excellent
29 Aug 2023
Jon
Nice and quiet
Leisure Partner
10/10
Exceptional
20 Jul 2023
Junior
There was no refund when I tried to refund my money
10/10
Exceptional
15 Jul 2023
Christine
Nicely refurbished
Business Self
8/10
Excellent
10 Jun 2023
Michelle
Great spot for our stay easy to get around thanks
Leisure Partner
2/10
Poor
04 Jun 2023
Reg
Not happy after paying for the room on Wotif then not being allowed to check in because my drivers licence (interstate license) shows it expired - however has been renewed remotely on line! Whats even more upsetting is that i stayed there for 4 nights last week, yet the gaming lady at the sports bar (where you check in after hours) knew that id payed for the room last night and was aware that i was a guest there last week! I want a refund from from the Ferntree gully hotel!!!!!
Business
10/10
Exceptional
21 May 2023
Pauline
It was a very cold evening, wet & miserable, the night we arrived. We also arrived late.
Earlier that day, we had a call & text to let us know how to access our room, so it was a seamless entry.
The bonus for us was when we walked into the room, it was toasty and welcoming- our lovely host had left the air-conditioning on for us. Priceless service and very much appreciated. 👌
8/10
Excellent
12 May 2023
Robert James
Nice staff and appreciated the 2 free drinks at the bar.
Business Self
8/10
Excellent
07 May 2023
Graham
Convenient for our requirements
Business_and_leisure Family
4/10
Poor
26 Apr 2023
Joe
Room and cleanliness was OK, but the pub next door was pretty lowbrow, and was noisy, and the guests and others carried on well past closing time. Also smoke from people smoking on the balcony was noticable in our room and when we asked the smoker to smoke elsewhere he pointed out ashtrays provided
Leisure Partner
6/10
Pleasant
24 Apr 2023
Shruthi
It would have been better if there were Airfreshners provided in the room and also the AC/Heater was not good it had bad odour
Leisure Partner

Location & surroundings

Nightcap At Ferntree Gully Hotel Motel
1130 Burwood Highway, Ferntree Gully, Australia

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Nightcap At Ferntree Gully Hotel Motel

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