Name: Punthill Knox
Address: 337 Stud Road, Wantirna South, MLB-Vic, 337, Wantirna South, 3152, AU

6/10

Pleasant

16 Jun 2026

Graeme

Studio apartment is just a small and very basic hotel room

4/10

Poor

16 May 2026

Bradley

Dylan was lovely so no concerns with the check in process and being looked after. However the room we were given was poor. Things we noticed, acknowledging there’s works outside (but not in the room were:
- Cracked balcony window.
- No remote control for the TV and thus only way to turn it off/on was at the wall.
- Cold shower.
- Grimy kitchen table.
- Random bowl of sugar lollies left on top of the fridge.
- Old food left in oven.
- Did not get the OneKeyReward referenced in the Expedia booking.

Certainly did not feel like the 4.5 star hotel it is listed on for Expedia.

Partner

6/10

Pleasant

04 Nov 2025

Damien

It was ok, the room was missing some basics such as a tea towel, a cloth to wash dishes, any detergent for the dishwasher.

It was a spacious room. I didnt like the shower bath set up. The glass partion felt very fragile and I found the bath (standing for a shower) a little slippery.

The bed was probably the most uncomfortable. Great if you love super soft but it was so soft (or worn down) that you sank to the bed base.

Also it wasnt super quiet, you could definitely hear the people speaking on their phones or just in the rooms next door.

Business Self

10/10

Exceptional

18 Oct 2025

Andy

Clean room, helpful staff, convenient

10/10

Exceptional

01 Sep 2025

Linh

Comfortable safe clean accommodation great friendly helpful staff

Leisure Pet

10/10

Exceptional

01 Sep 2025

Linh

Nice clean accommodation, friendly helpful staff

Leisure Pet

4/10

Poor

19 Aug 2025

Jungeun

Terrible smell

Business Self

8/10

Excellent

16 Aug 2025

VERONIKA

Convenient, and clean. Good size tv. Not a fan of shower baths though.

Business

8/10

Excellent

14 Aug 2025

Steven

It was good, ac was broken.

6/10

Pleasant

13 Jun 2025

Kylie

The appartment was big and fit a family of three well. It was tidy and had daily housekeeping, however felt like it needed a deeper clean between guests

Leisure Family_with_children

6/10

Pleasant

18 May 2025

Stephen T

Nice clean accommodation. Poor coffee, tea choices and paying for parking is outrageous.

Leisure Partner

2/10

Poor

15 Mar 2025

Geoff

No parking available

Partner

4/10

Poor

09 Mar 2025

Yung Sern

The aircon in my room is super noisy and blowing directly onto the bed. Hard for me to sleep with the aircon on. Sound insulation is bad as I can hear the neighbour talking til midnight.mattress to soft.

10/10

Exceptional

24 Feb 2025

Linh

Great accomodation nice friendly staff

Leisure Partner

8/10

Excellent

21 Feb 2025

Siu-Tung

Great staff, always helpful !

Business Family

2/10

Poor

15 Feb 2025

Michelle

Not great

I was not given my free wine for gold membership, reception closed at 7pm although everything else seemed to close at 8pm. I had not towels in my room and the tv did not work. I tried to go to the gym at 7.30pm but it was closed even though they are open until 8pm.

Self

8/10

Excellent

03 Feb 2025

Mel

They need to update there televisions to today's standards. Some tv's while digital are not HD and I've not seen a smart tv. They are not a cheap stay so I would expect better.

Business_and_leisure Self

10/10

Exceptional

23 Jan 2025

Linh

Happy with previous stays so why not stay again.

Leisure Pet

10/10

Exceptional

23 Jan 2025

Linh

Great accomodation. Has all the amenities you need to feel almost like home. Staff are helpful and friendly. Across the street from an enormous shopping centre. Bush walks and nature attractions are countless in the area.

Leisure Pet

10/10

Exceptional

23 Jan 2025

Linh

James and his team at Punthill Knox are lovely, friendly, polite and extremely helpful.

Pet

6/10

Pleasant

22 Jan 2025

Chato

Too hot

Overall it was a nice place. Unfortunately on the day we arrived it was 37 degrees and the aircons only cooled the living room/kitchen area. The bedrooms had no aircons and also no fans and the cool air simply didn't get into the bedrooms so we hardly slept the first night. Luckily there was a cool change the bwxt day and we were able to sleep the next night. The bedrooms badly need fans.

Friends_and_family Family

6/10

Pleasant

19 Jan 2025

Samantha

James is amazing. They are lucky to have such an amazing manager. This review would have been alot worse if it wasn't for his professionalism and ability to think on his feet.

Leisure Friends

8/10

Excellent

12 Jan 2025

Verified traveler

Great service. Apartment was a bit dated, and some of the cooking utensils could do with being renewed.

Partner

10/10

Exceptional

01 Jan 2025

Tania

Apartment is lovely, bring your own face washer/body scrubber, some rooms placement of toilet a bit squishy for adults - overall very good close to everything.

Leisure Family

4/10

Poor

07 Nov 2024

Jessica

First and only stay. V surprised by expedia traveller rating. Its a sad property. No signs where to park on arrival no where to park to check in $20 a night to park! First room smelt dank and was awful. Second view of busy road and smelt like old cigarettes. The fridge made a noise even though nothing got cold in it, when turned down the ice packed freezer melted. Only good thing was lovely Receptionist April

Business Self

8/10

Excellent

09 Jul 2024

Alison

Great facilities and staff.

Leisure Family

10/10

Exceptional

19 Jun 2024

Chong

Great resort for a night stay on the Island

A perfect location for a night stay on Philips Island.
The resort is quite near the town centre and the staff is really friendly and helpful.
The room is spacious and great size for my family of four : )

Friends_and_family Family

10/10

Exceptional

18 Jun 2024

david

we have stayed here a few times before and it improves everytime. It is close to family and the fact that it across the road from a major shopping centre makes it convenient for dining and grocery shopping ( when needed)

Leisure Partner

4/10

Poor

27 May 2024

Sheilla

When I arrived, my room smelled like an ashtray. I didn't think hotels allowed people to smoke in the room, but there was an ashtray provided on the balcony. As the reception is unattended after 5pm on weekends, I was on the phone (in several calls, with different people) for over an hour to get a new room. The new room was an upgrade, but still very average with stained carpets and hair on the bathroom floor.

Business Self

10/10

Exceptional

15 May 2024

Linh

Clean and comfortable accomodating
Nice and friendly staff

Leisure Family

8/10

Excellent

25 Mar 2024

Rohan

Very spacious room which was clean and the tv had great streaming options. The only downside was the limited amount of warm to hot water in the bathroom.

Leisure Self

10/10

Exceptional

21 Mar 2024

david

We always like to stay in an apartment hotel as it gives us dining options ( in or out) The people on reception were very helpful and accommodating

Leisure Partner

10/10

Exceptional

23 Jan 2024

Chantelle

Was nice and clean workers were very friendly. Bed was oh so comfortable. Apartment was very homely. Close to everything

Leisure Partner

6/10

Pleasant

22 Jan 2024

Raymond

Weekend in Melbourne

The property is in a very convenient location, but our room was on the main. Road, so lots of road noise. The tvs were the smallest I’ve ever seen. And the very small show head made for an average shower

Partner

6/10

Pleasant

08 Jan 2024

Verified traveler

Upon check in the room, found toilet seat cover broken off. Carpet has a damp smell. Remote for television wasn’t working.

Friends_and_family Family

2/10

Poor

02 Jan 2024

Viktor

We arrived late on our check-in day to find the room hadn't been cleaned. There was juice in the kettle and there was a liquid dripping down the bed head. The bath/ shower floor was dirty from cups being sat on it. We did need extra sheets for our son, but there weren't any, so we had to take them from another room.

The blinds and couch were both filthy and we had to place towels on the couch to sit on it. We also found what could only be a bag of drugs on the back patio in the ash tray, which also was full of cigarettes.

The entire apartment needed renovation/fixing and it just wasn't a liveable space, or somewhere you wanted to be. I can't say what other rooms would be like, but they didn't have any other rooms suitable to move us into, so we had to stay the first night and left to find other accommodation the next day. The staff were nice and accommodating, but I did have to follow up with them quite a bit after leaving. We did get a refund in the end and compensation was also offered, but I haven't heard from them in regards to that.

Leisure Family_with_children

2/10

Poor

23 Dec 2023

Matt

Couldn't check in

I couldn't check-in. Didn't end up getting my room. Call the phone number provided and was put on hold for over 30 min. Ended going to another hotel
I would like my money refunded please.

Partner

4/10

Poor

10 Dec 2023

anthony

our room was not very clean. where the dryer was you could see the dust on the wall. the toilet still had toilet paper and floaties in it. there were no face washers. the tv in the bedroom would not turn on. I have stayed in a lot cheaper motels and they have been a lot cleaner. the staff were friendly and accommodating

Business_and_leisure Partner

6/10

Pleasant

10 Dec 2023

Verified traveler

Nothing special

Pretty average. They didn’t give us our free bottle of wine until we were leaving, acknowledging it was in the notes but they hadn’t bothered to read it. We got late checkout but they forgot and woke us up knocking on the door. And they made us check in ourselves with an emailed form. The receptionist also told us the pool was indoors and 24 hours (which was false on both counts).
Otherwise the location was good and it was clean.
Would be good for the receptionists to learn some customer service skills.

Partner

4/10

Poor

03 Dec 2023

Roslyn

Water temperature whilst in the shower kept changing from hot to cold every 30 seconds. No handwash or laundry detergent provided. Very basic

Leisure Family_with_children

4/10

Poor

24 Nov 2023

Dai

Location is closeby to shopping centre.
The property itself is in very poor condition and dirty to be classified as a 4.5 star accommodation. Gym wasn’t even open for use at 7am or 8pm.
Also, no toiletries were available on my first night there and not a single person in reception or on hotline to assist. so couldn't even take a shower! Supposed to receive a bottle of wine, but nothing showed up.

Business Self

8/10

Excellent

16 Nov 2023

Selverkumar

Nice property location and easy check in process. Facilities are a bit old. And half the Gym was not functional

Leisure Self

8/10

Excellent

27 Sep 2023

Dai

The apartment was spacious and clean. Close to shopping centre and restaurants with plenty of dinning options. The bottle of wine was a really nice touch!

Business Self

6/10

Pleasant

24 Sep 2023

David

Conveniently located near Westfield Knox
Th apartment was spacious and comfortable

Leisure Self

10/10

Exceptional

24 Sep 2023

victoria

They gave me early checkin and late checkout which was very accomodating

Leisure Family_with_children

6/10

Pleasant

10 Sep 2023

Joyleen

Although I received a phone call enquiring about time of arrival and if parking was required, I was not informed that I had to pay extra for parking. Will not return or stay where I have to pay for parking in the property’s parking area.

10/10

Exceptional

08 Sep 2023

Lauren

Nice place.

6/10

Pleasant

28 Aug 2023

troy

was very noise being main road frontage

10/10

Exceptional

27 Aug 2023

Vicki

Great bed. Good location

Business

2/10

Poor

21 Aug 2023

Benjamin

No hot water, washing machine did not work, very noisy (from rooms above/near by etc)

Business

10/10

Exceptional

14 Aug 2023

Brent

Great room and priced well

Friends_and_family Family

8/10

Excellent

15 Jul 2023

Sharon

Friendly staff, convenient location. Particularly convenient having a kitchenette with an extra bonus having a balcony (outdoor space).

Business Partner

10/10

Exceptional

30 Jun 2023

Noeleen

Easy friendly checkin. Super close to our venue.

Leisure Family

8/10

Excellent

26 Apr 2023

Lloyd

A comfy chair would of been nice

Very basic room with no table or chairs or a lounge chair to watch TV from, we had to use the bed. The fan in the bathroom was not working making the mirror fog up so that you couldn't see anything in it

Partner

10/10

Exceptional

23 Apr 2023

Gnei Sayang

Very friendly staff and clean

What I didn’t like was I had to pay for parking

Leisure Partner

10/10

Exceptional

07 Apr 2023

Renato Albert

Friendly team members, understanding of a stay which involves a long haul flight and need to check in earlu.
Easy distance to the city and surrounding suburbs

Leisure Partner

6/10

Pleasant

13 Mar 2023

Aleyna

Overall the property was good for what we needed however the, cleanliness wasn’t the greatest the floor looked like there was all animal hair on it and the kitchen appliances were not clean and new aswell as the bed had marks on the doona and the pillow had all hair and fur on them
Other than those things it did the job fine

Business_and_leisure

10/10

Exceptional

11 Mar 2023

Joanne

Manager was excellent and assisted with special needs and Steph at reception was amazing. So helpful and friendly

Business Self

2/10

Poor

09 Mar 2023

William

Told I’d get a refund for 1 night as we left a night early
After a few days of waiting I receive an email saying they won’t refund what they said

Business_and_leisure Partner

2/10

Poor

07 Mar 2023

Yuming

Outdated, lack of attention to detail and poor exp

Not one to ever to write up reviews but i feel inclined to share - Without going too much to go over extra specific detail of my experience but on a high level, if you’re a milennial or GenZ, I dont think this place for you.

walked into a tap lever that was broken, incorrect shower water bottles that were provided (happened twice despite raising the issue!) , coffee pods were missing from the get go and most importantly, no regularly house keeping (inconsistent).

I have spoken to the \"upper management\" team about this, and they reassure me it will be resolved, but almost delivered nothing compared to expectations set.

I would only consider this place if you’re not looking for a consistent room service

Self

6/10

Pleasant

25 Feb 2023

Verified traveler

Would have been nice if bedroom's had AC, not ideal during Aussie summer.

Friends_and_family Family

2/10

Poor

16 Feb 2023

Vanessa

This property was in terrible condition. The photos on their website do not depict the actual property. The rooms and corridors were damaged, chipped paint, scuff marks, damaged bathrooms and aging carpet and furniture. The bathrooms weren’t cleaned very well, with mould in the shower and dirty marks on the floor.
The room smelt of cigarette smoke and had ash all over the balcony. We have contacted management and we are still waiting to hear back. Would not stay here again.

Leisure Family

10/10

Exceptional

12 Feb 2023

Lisa

Clean and easy access!

Leisure Family_with_children

10/10

Exceptional

05 Feb 2023

Lisa

This apartment was a pleasant surprise! Not often that the stay is even better than the pictures! The apartment was spacious, modern and clean. LOVED having nespresso pod machine waiting for me! Loved the King size bed. The Bathroom is massive too - and the quality toiletries aplenty! Thanks!

Leisure Family

4/10

Poor

17 Jan 2023

Catherine

Booked for 3 people and did not have the bedding or towels to match this.
Paid $15 for parking as was given no other option asked if it would definately secure a parking spot if we leave because we were attending an event and was told yes. Returned back later that night only to find no parks available so had to park in the loading zone.

Leisure Family

6/10

Pleasant

19 Dec 2022

Damien

Close to knox ozone. Room needed to be vacuumed again when we finally got access 10 minutes after it was supposed to be ready. The tv in the bedroom was tiny.

Leisure Family_with_children

8/10

Excellent

05 Dec 2022

Sophie

Rooms were good, nothing amazing but definitely not bad. Had everything you needed. Design of the bathrooms were a little strange and pokey, but ok.
It’s a VERY noisy area so if you’re a light sleeper I wouldn’t recommend staying here.

Leisure Family_with_children

8/10

Excellent

06 Oct 2022

daniel

Modem, clean and well appointed room. Everything you could want from a short stay! Definitely stay again. Only negative was that I had to pay extra for parking.

Leisure Self

2/10

Poor

28 Aug 2022

Rachael

We stayed in this property for 12 days. The room had mould in it and carpets were very dirty. We mentioned this to the staff who were sympathetic but said there was nothing they could do. As a consequence, I am still sick with mould related coughing and my partner suffered a sore throat.
We were offered cleaning once a week which we kindly asked the staff if we could have cleaning everyday due to our long stay. They were very kind and cleaned most days (except the weekend). One day though, we came back to our room left open (Lucky nothing was stolen). We complained immediately and they were very sorry about what happened (but no compensation was provided).
The free parking was great but one day came to my vehicle and someone had spat all over the back of my vehicle.
We thought we had a room with cooking and washing facilities and the staff allowed us to use another room so we could do our washing, which was AMAZING.
The staff were very nice considering everything we went through, but unfortunately we wont be staying at the property again until their mould issue is sorted

Leisure Partner

6/10

Pleasant

12 Jul 2022

Deborah

Unfortunately there was only heating in the main living area. The two bedrooms were extremely cold and even with the door open, there was no air flow to the bedrooms.

We were not aware that the room would not be serviced on a daily basis.

The toaster was not clean.

Leisure Family

10/10

Exceptional

19 Jun 2022

Kelly

Will stay again

Leisure Partner

10/10

Exceptional

08 May 2022

Jon

Excellent

Business_and_leisure Self

10/10

Exceptional

06 Mar 2022

Wade

Great communication and nothings was an issue. Easy to book and access.

Business_and_leisure Family

10/10

Exceptional

28 Feb 2022

Tracey

Very nice 1 bedroom apartment . King bed . shower over bath . Laundry in the bathroom . balcony for smokers . To be very picky no plug anywhere to use the bath and a terrible shower head to have a shower . overall though we really enjoyed our 1 night there and I would rate on an overall a 8 out of 10
Thank you and well done

Leisure Partner

10/10

Exceptional

24 Jan 2022

Lacee

So roomy

Leisure Family_with_children

10/10

Exceptional

09 Jan 2022

Verified traveler

Great stay

Thoroughly enjoyed our stay and Nathan the manager was so helpful, 10/10.

Partner

10/10

Exceptional

12 Dec 2021

Lynette

Great accommodation option for an overnight stay. Clean and well-equipped for a studio apartment. Great location to shops and dining options.

Leisure Partner

8/10

Excellent

14 Nov 2021

Terry

Not great not bad

The room it self was not that old, but had a lot of unfinished repairs on the walls. Also the residents in the apartment were a bit worrying hanging around the front entrance. I'd imagine a female walking into this location would have felt uneasy with the residents. The traffic noise from the main road was bad, but out of the hotels control.

Business

8/10

Excellent

28 May 2021

Carol

great

great location

Partner

6/10

Pleasant

23 May 2021

Verified traveler

Was on for our needs only needed to sleep and shower

Leisure Partner

8/10

Excellent

03 May 2021

Verified traveler

Lovely and clean, a little road noisy.

Leisure Family

2/10

Poor

28 Apr 2021

Verified traveler

Couldn’t access room after hours - cupboards/glasses not clean - room poorly set up in terms of the 2 bedroom apartment - location noisy - serviced apartment not serviced.

Friends_and_family Family

8/10

Excellent

04 Jan 2021

Carolyn

Comfortable room.

Very comfortable room with lovely bed. Clean with very good amenities. However location had a lot of traffic noise and very little car parking.

Partner

8/10

Excellent

31 May 2020

Verified traveler

Wifi didn’t work all night, tried on multiple devices

Leisure Partner

10/10

Exceptional

12 Feb 2020

Verified traveler

Clean location help me clean comfortable bed And good size oven

Friends_and_family Family

10/10

Exceptional

02 Feb 2020

Verified traveler

We enjoyed the lovely appartment and excellent staff

Business_and_leisure Family

6/10

Pleasant

28 Nov 2019

Verified traveler

The rooms facing Stud Rd are noisy.
And room 113B had a constant water rushing noise. don't know where it was coming from maybe part of the building plumbing system?

Leisure Family

10/10

Exceptional

21 Nov 2019

CJ

Full Serviced Apartment. Arrived to clean cool room. Did a load of washing and relaxed.

Business Self

8/10

Excellent

17 Nov 2019

Verified traveler

would have preferred a shower recess, NOT in a bath, as it is difficult for elderly people to get into.