Name: Candeo Hotels Omiya
Address: 1 401 1 Sakuragi Cho Omiya Ku, Saitama, 330-0854, JP

10/10

Exceptional

07 Jul 2026

Zaoli

洗濯機はいつも混んでいます。

Family_with_children

10/10

Exceptional

06 Jul 2026

Kay

This hotel deserves more than five stars. The service, comfort, cleanliness, and location were absolutely perfect.

From the moment we checked in, the staff greeted us with warm smiles and took the time to explain everything about our stay in great detail, making us feel genuinely welcome. Every member of the staff we interacted with was bilingual and fluent in both English and Japanese, making communication effortless and ensuring that both international and Japanese guests feel equally welcome.

Our room had a wonderful view and was incredibly spacious, with three beds, a separate living area, and an entryway. The entryway even had a bench for putting on shoes and a full-length mirror. Having a door separating the entryway from the main room made the space feel even more comfortable and private.

The complimentary drinks and snacks were a lovely touch. Coffee, tea, and Japanese tea were all provided, and the stylish minibar area with both a refrigerator and freezer gave the room a modern, elegant feel.

The location couldn't have been better. There are three convenience stores right next to the hotel, making it incredibly convenient to pick up anything you might need. Omiya Station, which serves both local trains and the Shinkansen, is only about a three-minute walk away, making it an ideal base for sightseeing and travel.

The upper floors also feature laundry facilities, a spa, and even a hot spring, which made our stay even more enjoyable. Everything throughout the hotel

Family_with_children

10/10

Exceptional

02 Jul 2026

Catherine

Great location, very clean and comfortable. Daily bottles of water supplied, Fresh towels daily.

Family

10/10

Exceptional

29 Jun 2026

Kensuke

部屋がとても清潔でした。また、スカイSPAがとても良かったです。

Family_with_children

8/10

Excellent

17 May 2026

KAH PENG SUSAN

Room size is better than average. However room settle and bed height are low, makes getting up and down to sit difficult for senior. Bed firmness could.be better.

4/10

Poor

13 May 2026

Daria

-

4/10

Poor

04 May 2026

SHUJI

Everything in this hotel (bed, sofa) are low.
There is no chair in the room.
Dining has limited number of chair and seats in ordinary heights.

Seats in the pictures are all low, as if we were living in Tatami (Japan) room.

Family

10/10

Exceptional

20 Apr 2026

Donivan

It was beautiful. Staff was friendly and helpful. Walking distance from the train gave us plenty of choices to see and do in Tokyo.

Family_with_children

10/10

Exceptional

11 Apr 2026

Amanda

Breakfast was fresh daily. Rooms were tidy and comfortable for my family of 3.

Family_with_children

10/10

Exceptional

07 Apr 2026

Ana Isabel Escalera

It was a great location, 7/11, Lawson next door and the train station not too far away. The hotel was always clean and staff were friendly.

6/10

Pleasant

06 Apr 2026

Kieu Thao

The room appears smaller than shown on photos. We booked a room for 2 adults and 2 kids but there was barely space to open up 2 pieces of luggage. The front desk area is nicely decorated and sparkling. However the room is a bit dated especially the toilet. Breakfast was amazing though with many choices and delicious. If you want to get to the hotel from Omiya station, you can go through the shopping mall with an elevator access, otherwise you need to go down a flight of stairs outside. Overall it was okay for our 1 night stay, if longer it wouldn’t be comfortable due to the small room.

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Yeo

clean toilet, room and spacious open air hot bath at level 14

Self

10/10

Exceptional

20 Mar 2026

Krystal

Na

10/10

Exceptional

17 Mar 2026

Yoko

They clean your room everyday. Which is nice. And they are generous if you need more necessities like toothbrush and toothpaste.

Self

10/10

Exceptional

02 Mar 2026

Terry

Great spot and staff!

10/10

Exceptional

09 Feb 2026

Alexander

A good quality hotel with a great view from the restaurant.

Leisure

10/10

Exceptional

26 Jan 2026

Samile

Amenities are great

10/10

Exceptional

05 Jan 2026

Anthony

Best hotel breakfast we've ever had. Freshly made tofu in house, fresh eggs for TKG and 12 different soy sauce types to try, fresh hot food, freshly made gnocchi in a large parmesan block. Very new and clean. Public bath on top floor was very clean and comfortable with an outdoor bath option. Rooms very well organized even if it is small, and bathroom is bigger than the standard unit baths in hotels in japan. The price for the you get is unbelievable value. Highly recommended!

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Genaro

Short walk to Omiya station. Very clean and nice rooms and great staff. It was a good deal for the price and the hotel is very modern and the restaurant next to it is very nice as well.

Partner

8/10

Excellent

02 Jan 2026

FUMIKO

トイレの蓋が上がりきらないという不具合に、迅速に対応して貰えた。チェックイン時のスタッフ対応が良かった。

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Jesus

Staff was great and held our bags as we were really early. They did offer early check in but at 2200 yen per hour. We went and got food and came back and they were ready for us. Only thing I recommend is 3-4 towels in the room instead of two. When using the spa you need to take your own towel and I accidentally dropped mine in the shower and didn’t have a replacement in the room. Room has tea and bottled water a plus.

Partner

10/10

Exceptional

24 Dec 2025

Sophia

N/A

Leisure Partner

10/10

Exceptional

12 Dec 2025

Masateru

The property looked very new and clean.
It is located near the Omiya station, and its access from the station is excellent.

Business Family

8/10

Excellent

09 Dec 2025

Robert

Laundry was handy to have. We had to leave our 2 suitcases that had broken wheels and they charged a fee but we were grateful to have the option to leave them. Room was great size

Leisure Partner

10/10

Exceptional

04 Dec 2025

Geoffrey

Easy. Staff moved all of luggage to our room before we officially checked in at 9:30 pm. So helpful to store it then move it. Thank you.

8/10

Excellent

29 Nov 2025

YURIKO

This was my second stay, and I really appreciate that this hotel is one of the newer and more comfortable options in the area. The three-bed room is surprisingly spacious for being so close to a major station, and the beds are very comfortable. The location is excellent, and the spa on the 14th floor is a lovely bonus.

There were a few small inconsistencies—like some carpet stains, fluctuating spa temperatures, and mixed interactions with staff—but overall my stay was pleasant. Email response time was a bit slow, but I’m genuinely grateful that they were willing to hold my luggage for several days before check-in.

With the front desk tucked away at the back of the 13th floor, the hotel seems set up for minimal staff interaction, which might explain some of the communication delays. Even so, it’s a convenient and comfortable choice, especially for groups who need three real beds rather than a sofa bed.

Friends_and_family Family

8/10

Excellent

20 Nov 2025

Melissa Shuk Han

Clean room and the layout of room is considered spacious in Japan. Friendly and helpful staffs. We like that the hotel have coin laundry machines with dryer are available. Close to train station, convenient access.

Leisure Partner

10/10

Exceptional

08 Nov 2025

Thi Thu Nguyet

Nice and clean hotel. The staffs are helpful.

6/10

Pleasant

04 Nov 2025

Lai Yee

Onsen and breakfast were both too crowded and it was a bit overpriced

Leisure Family_with_children

10/10

Exceptional

31 Oct 2025

Victoria

Clean rooms

Friends_and_family Family

10/10

Exceptional

24 Oct 2025

Destina

Breakfast menu was great and a beautiful restaurant space. Laundry was convenient and easy to figure out.

Leisure Friends

10/10

Exceptional

22 Oct 2025

Victoria

The room was clean and the staff were accommodating.

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

Tsuru

Close to sration, convenient for 1 night stay before heading north to Tohoku region. Very quiet, nice Onsen, nice breakfast

Friends_and_family Family

10/10

Exceptional

12 Oct 2025

Stefan

Rooftop-Spa free to use was a feature.

Leisure Family

8/10

Excellent

08 Oct 2025

Dean

Room was small and beds were lower than we're use to, but the mattress was comfortable. Quiet room with no street noise. Very quiet room.

Partner

8/10

Excellent

29 Aug 2025

Verified traveler

Rooms are nice and decent size. Staff is friendly. Laundry situation is pretty poor. 4 machines, one of which was broken. Constantly in use with people waiting in the laundry room.

Business

10/10

Exceptional

20 Aug 2025

Pierre

nice clean hotel, elevators are a bit slow

6/10

Pleasant

16 Aug 2025

James

Room was not very clean. Found food crumbs and toenail on carpet.

Leisure Partner

10/10

Exceptional

04 Aug 2025

Nicole

Good for a longer stay

We stayed for five nights so our son could play with a nearby football academy. We knew we would need space to have comfortable downtime in the hotel room and also room to eat meals. Candeo Omiya was great in that it had three dedicated beds and a couch with enough space for us all to sit comfortably. We also made good use of the laundry on the 14th floor.

Friends_and_family Family

4/10

Poor

27 Jul 2025

mike

This is a Japanese business hotel, made for 1 or 2 people for 1 or 2 nights. We stayed with 3 people for 4 nights. The rooms have no shelves or closets. Only hangers on a bar against the wall. There is no safe for valuables. And only a 3 foot wide walking area at the foot of the bed to the door.

Leisure Family

10/10

Exceptional

14 Jul 2025

Elena

Candeo Hotel Omiya was a jewell: Beautiful, modern, gorgeous architecture, wonderful spa, and A+ breakfast.

Business_and_leisure Family

10/10

Exceptional

20 Jun 2025

Joy

Great location, nice hotel, clean, pretty new.

Leisure Family_with_children

8/10

Excellent

24 May 2025

Riti

Convenient and good onsen

10/10

Exceptional

19 May 2025

Joel

The hotel is generally clean.
We’re satisfied with our stay

Leisure Family

10/10

Exceptional

19 May 2025

Linda

Nice place to relax and recover from international

Easy to get to by bus from Narita airport. It was very clean and comfortable place to stay while we visited family. Beautiful spa.

Friends_and_family Family

10/10

Exceptional

11 May 2025

Jennifer

Lovely Hotel

This hotel was quite lovely. The room was plenty big for our family of 4. Elevators are fast and efficient for the 14 floor hotel.

Friends_and_family Family

10/10

Exceptional

27 Apr 2025

Chun Lung

I recently spent four nights in a spacious, three-bed corner unit that proved incredibly affordable. The highlight was the sky spa on the top floor—so relaxing that I found myself soaking in it twice a day. Just steps from the hotel you’ll find both 7-Eleven and Lawson, plus a lively shopping district, endless dining options, and the local train station. Although it sits away from the busiest tourist spots, it still offers everything I wanted—at prices for food and shopping that beat central Tokyo—and a swift 30-minute train ride lands you at Tokyo Station. It’s a bit further from the airport, but for value, convenience, and a comfortable base to start your trip, this hotel can’t be beaten.

Leisure Family_with_children

10/10

Exceptional

26 Apr 2025

parisa

We traveled there with our young kids from Canada, and honestly, it was one of the best experiences we’ve ever had. From the moment we arrived, we were blown away by how welcoming and kind everyone was. The entire place was absolutely spotless — you could tell they take a lot of pride in keeping everything clean and comfortable.

The breakfast each morning was incredible and truly worth every penny — fresh, delicious, and full of variety. And the spa… it was out of this world! So peaceful, luxurious, and the perfect way to unwind.

Everything about our stay exceeded our expectations — from the atmosphere to the service to the small thoughtful touches everywhere. It’s rare to find a place that feels so special, but this one really does. We’re already looking forward to coming back!

Leisure Family_with_children

10/10

Exceptional

13 Apr 2025

chong meng thomas

Had a lovely twin corner room. Staff n chamber provide good service. Bf is excellent. Being on the outskirt to tokyo, u can gi on a day trip easily. I would stay again if its not too pricey.

Leisure Family

8/10

Excellent

06 Apr 2025

Timothy

Good value and teas

10/10

Exceptional

27 Mar 2025

Steven

Great hotel in good shopping area and close to Omiya Train Station. Will definitely be back.

Leisure Family

8/10

Excellent

25 Mar 2025

Emilia

The hotel is conveniently located close to the Omiya station. The corner room we booked was perfect for 3 people. Breakfast was regular. The organization with the breakfast was chaotic, lots of people all the time so you have to sign on a list and wait until there is space available (even on Sundays when they give you 3 options: 6:30-7:30-8:30).

Leisure Family

10/10

Exceptional

21 Mar 2025

Sohail

The hotel room was spacious. The breakfast buffet was delicious, with a variety of options. The staff were excellent. I want to thank the staff for helping me find my lost luggage. While I was checking out, a tour group accidentally took my luggage. The hotel staff tracked it down and had it shipped to my next hotel. I had my luggage back in my hands a few hours after losing it.

Leisure Self

8/10

Excellent

12 Mar 2025

Loh

Good

Overall is good. A lot of shopping and eating places.

Self

10/10

Exceptional

20 Feb 2025

Alexis

The helpful friendly staff were amazing and went out of their way to help.
The room was quite nice, a little small and no wardroom but it was ok for short visits.
It would be nice if they had onsite
The kettle and cups were in the room but no tea or coffee, you had to go to reception to get tea and coffee.

Leisure Partner

10/10

Exceptional

29 Jan 2025

Okuzawa

This Hotel is so clean and new. I love nice roof top hot spring.

Leisure Family

10/10

Exceptional

28 Jan 2025

TAY HUI

Great location- near enough to Omiya station but at a relatively quieter corner. There are 24h convenience stores and pharmacy. The hotel itself has a public bath - great for soaking after tiring journey.

Leisure

10/10

Exceptional

31 Dec 2024

Jonathan

Nice hotel with a good price, area has plenty of dining options

Leisure Self

10/10

Exceptional

29 Dec 2024

Wang-kyung

Really good.

10/10

Exceptional

22 Dec 2024

Paola

Close to Omiya station and department/ food stores

Leisure Self

6/10

Pleasant

19 Dec 2024

Dan

They did not clean my bath room every day!

Business Partner

10/10

Exceptional

01 Dec 2024

Yarnell

This hotel is very nice and offers exceptional hospitality. The service is rated 10 out of 10.

Leisure Family

8/10

Excellent

18 Nov 2024

Juan

Staff was very helpful in calling for taxis. Close to lots of stores and restaurants.

Initially when we checked in, the air con had a funky, musty odor, which after a few hours went away.

Rooms were a little small for American type folks.

For the price, it was a good deal!

Leisure Partner

10/10

Exceptional

15 Nov 2024

Kimberly

Close to Omiya station, many dining and shopping opportunities. Easy to get to Tokyo and surrounding areas.

8/10

Excellent

06 Nov 2024

Sean

Nice hotel

8/10

Excellent

27 Oct 2024

Gavin

Pretty good being about 1 hour away from central Tokyo, Omiya station is pretty big with lots of food and shopping but much less crowded than central Tokyo.

Leisure Family

10/10

Exceptional

17 Oct 2024

Gavin

The Onsen bath was a good way to manage shower congestion in the room with the family. I wish they provided towels there though. It’s kinda strange to

10/10

Exceptional

15 Oct 2024

Jonathan

Everything you could want from a hotel

Leisure Self

2/10

Poor

14 Oct 2024

SHUJI

They do not have Laundry services. Restaurant was full most of time (long cues). In Omiya (major bullet train stop in Saitama). Very poor quality.

Business Partner

10/10

Exceptional

24 Sep 2024

AJ

I absolutely loved my room! It was small, but very nice; it had a great view and the room was just beautiful! A kind of old-school cool that made me feel like a visiting millionaire. Check in was easy, and it being so close to Omiya Station made continued travel quite convenient.

Leisure Family

10/10

Exceptional

03 Sep 2024

Carli

The staff were incredibly friendly and I liked how large the room was.

Leisure Self

10/10

Exceptional

23 Aug 2024

Ray

The onsen makes this place worth the cost

Leisure Family_with_children

10/10

Exceptional

08 Aug 2024

Verified traveler

Luxurious, with very comfy pjs provided and everything. Option for roof spa use and a beautiful banquet buffet for breakfast for those staying longer. Will definitely be seeking out more Candeo hotel properties next time I am in Japan.

10/10

Exceptional

01 Aug 2024

Krystal

The staff were friendly and the hotel was very clean. I wish there was a pool.

Leisure Partner

10/10

Exceptional

29 Jun 2024

Yunfei

Love this hotel. Location is very convenient. Good service.

Friends_and_family Family

10/10

Exceptional

20 May 2024

William Wilson

Staff was super ... lovely building and smart clean and modern room... highly recommended!

Business_and_leisure Self

10/10

Exceptional

24 Apr 2024

Apriani

Nice place.

Leisure Family

10/10

Exceptional

18 Apr 2024

Sharon

I’ve stayed at Candeo Omiya several times now and always enjoy my stay there. The rooms are comfortable, staff and friendly and helpful and then rooftop onsen is always a reward at the end of a long day of sightseeing. Tattoos are ok if covered. There’s plenty of convenience stores, shops and department stores very close by and the station is only a few minutes walk away.

Business_and_leisure Self

10/10

Exceptional

03 Apr 2024

Buddhipong

Great place to stay!

Leisure Partner

8/10

Excellent

08 Mar 2024

Michiko

Close to the major train station, just a short walk away from shopping area, yet quiet. Staff is nice.

Leisure Self

10/10

Exceptional

18 Feb 2024

Terrell

Excellent

8/10

Excellent

09 Feb 2024

Mari

Good, modern hotel. Great service most of the time. Clean, just some stains on the hallway carpet and scuff marks on the walls.

Leisure Family

10/10

Exceptional

18 Jan 2024

Kennedy

Enjoyed my nights stay at this hotel. It was nice and clean. Has a laundry facility to clean up your luggage. Great place to refresh before my next journey.

Leisure Self

10/10

Exceptional

02 Jan 2024

marian

Can’t wait to come back

First stop on first visit to Japan. Brilliant hotel. Excellent area to ease into Japanese life

Friends_and_family Family

10/10

Exceptional

03 Dec 2023

Philip

Great service, nice amenities, very clean, modern design. Breakfast was on the expensive side but delicious with many different options. Only downside was that Omiya isn’t necessarily an exciting location

Leisure Partner

10/10

Exceptional

30 Nov 2023

Sai Shekar

The property is excellent. The stay was memorable.

Business

10/10

Exceptional

15 Oct 2023

Masako

Clean