Name: Woodspring Suites Killeen
Address: 501 East Central Texas Expy, Killeen, 76541, US

2/10

Poor

16 Jul 2026

Jennifer

Awful hotel, would not recommend

10/10

Exceptional

10 Jul 2026

Hilma

This property is close to the highway, restaurants, mall. Shopping. Management and staff were very pleasant and went above and beyond to make our stay pleasant. The room was exceptionally clean, had a functional kitchenette and large bathroom. I will definitely book again when next I'm in the area.

Family

10/10

Exceptional

23 Jun 2026

Lisa

Room was especially clean. Easy parking. Will return.

Pet

10/10

Exceptional

31 May 2026

Nancy

“I wasn’t sure what to expect, but this hotel completely won me over. From the moment I walked in, the staff made me feel at home. The room was immaculate, the bed was incredibly comfortable. I’ll be recommending this place to all my friends.”

10/10

Exceptional

21 May 2026

Oshane

The rooms are well kept and the staff is very friendly and polite.the premises is clean as well and there’s always parking available!!!

Partner

10/10

Exceptional

11 May 2026

Rosalinda

Parking was secure and staff were lovely. Would definitely stay again. Very accommodating despite the renovations the property was undergoing.

Self

10/10

Exceptional

22 Apr 2026

LaTonya

Great stay loved it

4/10

Poor

21 Jan 2026

DeeAnn

Though th staff was nice, we saw a roach in the bathroom and the tub was dirty. And also failed to let us know they were under recon. It wasnt the best...at all

Partner

4/10

Poor

09 Jan 2026

Jacinia

I just stay from the 6th of Jan to the 9th. I was traveling alone (female) the first night which was Tuesday night went for dinner came back to two males one standing outside and the other standing in the door way were you scan your card was super weird lucky I had a guy friend walk in with me. Then we walked in there was about 6 or people/family sitting in the hall I felt uncomfortable. The other days i spent in door it was very noisy due to remodeling and construction in side one the first floor I was right in 116 were it was happening not cool. Room was clean and the air was great but will not book again.

Leisure

10/10

Exceptional

07 Jan 2026

Kyna

Parking was lightweight which was good for me. Rooms beautiful. Staff A1 NO COMPLAINTS. A lot of stores and a couple of gas stations around.

Business_and_leisure Self

10/10

Exceptional

28 Dec 2025

Edmond

Everything was awesome

10/10

Exceptional

10 Dec 2025

Sherilyn

Amazing

8/10

Excellent

06 Dec 2025

Douglas

Front desk service was awesome. Kaile made sure my stay felt like home.

Self

8/10

Excellent

25 Nov 2025

Douglas

Everything was good

Self

4/10

Poor

24 Sep 2025

Tina

A lot of parking for free.

Leisure Family

6/10

Pleasant

06 Jul 2025

Barbara

Hotel is currently under remodel, so lots of areas closed off. Room was very clean, but they forgot to include toilet paper. Had to run downstairs to get a roll. I was very disappointed that room did not have coffee maker. TV was not connected to internet or cable, so could not use. Check in area was not welcoming. Small closed off space, kind of prison like. No lobby to speak of. Must say though, that clerk was very personable.

Leisure Family

8/10

Excellent

14 Jun 2025

Charmaine

Cleanses

6/10

Pleasant

19 Apr 2025

Emily

The staff was nice and the place is too. Please keep up the great work

Business_and_leisure

2/10

Poor

19 Apr 2025

Hirancita

would not recommend to family or friends

2/10

Poor

17 Apr 2025

Hirancita

Treated unfairly, bordered on discrimination and just plain bad business practices.

Leisure Self

2/10

Poor

17 Apr 2025

Hirancita

the manager is far from professional, fake, and a liar. she clearly encourages this behavior from employees as well.

Leisure Partner

4/10

Poor

27 Feb 2025

ALaina

Dirty

4/10

Poor

28 Jan 2025

Kyonna

Roaches, old appliances, and rusty bathroom doors that make loud noises when you open and shut them.
Bad plumbing toilet get stopped easily.

2/10

Poor

05 Jan 2025

Rebecca

No ty

2/10

Poor

09 Dec 2024

Olayinka

Doesn’t worth the money! Room is terrible! Carpet ripped off on the floor! Bed dirty! Smell so bad!!

Business Self

10/10

Exceptional

02 Nov 2024

Wences

Amazing!!

Staff is always very friendly and welcoming. Tina is amazing she is doing very good job managing her hotel. Definitely recommend staying here. It is always a pleasure staying here. Dont think I would rent another hotel in Killeen other than woodspring suites.

Self

8/10

Excellent

26 Aug 2024

Roberto

Property is nice and clean, staff was excellent, Matthew , Tina and another girl that i forget her name, ( I'm sorry about that) were so nice and professional, they were always willing to help me out with anything I needed the days i was there; the room was enough for the days I needed to stay, good A/C, small kitchen, the only thing they don't provide pots and pans, dishes or utensils if you want to cook some breakfast, no gym, no swimming pool; waltmart, restaurants, highways are close by, is a convinient location

Leisure Family

2/10

Poor

23 Aug 2024

Asia

I’ve never been in such a nasty room

2/10

Poor

05 Aug 2024

Agnes

dirty, excessive cigarettes smell, cockroaches infestation

Business_and_leisure Family

4/10

Poor

21 Jul 2024

Verified traveler

Not good

I had to change rooms seems there was something in the bed bitting me. Place looks old & tired.

Business

6/10

Pleasant

17 Jul 2024

Monica Iris

The lady who checked me in was so lovely. The room itself was clean but later in the evening I killed 3 roaches climbing on the walls thus the not 5 star review. There were a couple kinda sketchy guys that hung out on the side of the building where not a lot of traffic is but I also tend to be suspicious of everyone. Overall though I would probably stay here again if I had to come down again for work.

Business Self

4/10

Poor

17 Jul 2024

Lasonya

Odor, roaches,

Leisure Family_with_children

6/10

Pleasant

15 Jul 2024

Julio

It was ok

2/10

Poor

08 Jul 2024

timothy

There was a roach infestation. Was only in the room a total of 30 minutes

Partner

2/10

Poor

26 Jun 2024

Larry

Nothing

Business Self

2/10

Poor

19 Jun 2024

Verified traveler

alot of pest ! Did not want to give refund , just gave me another room with roaches .

Business Self

2/10

Poor

02 Jun 2024

Brandon

Waited for an employee for 25 minutes to check in just to be told there were no rooms available after I had already booked a room and paid for it.

Leisure Self

2/10

Poor

26 May 2024

Ashley

Nice

Leisure Family_with_children

2/10

Poor

24 May 2024

Dave

WE arrived at about 5pm - and the door to the front office was looked. We waited around for about a half hour, making several phone calls, non of which were answered. We finally went to find another hotel - which was not easy because the whole town of Kllleen was filling up because of a tornado in a neighboring town. I would hope we can get our money back for this.

Family

10/10

Exceptional

20 May 2024

Bradley

Stayed here for 3 nights and it was very nice and comfortable. Also the staff was very nice Skylar was very helpful and friendly as well as the General Manager Tina Johnson, they made sure we had everything we needed and that our stay was great!

Leisure Partner

10/10

Exceptional

17 May 2024

Verified traveler

Comfortable

Great place for extended stay or just for the night

Self

6/10

Pleasant

15 Apr 2024

Mary

I am glad I looked at the reviews.
You do have to bring your own supplies needed to cook or clean. The hotel staff may or may not agree with what they have available. For instance the front desk may or may not be aware that the cleaning staff can only provide a broom and dustpan. Fortunately there is a grocery store and a Walmart driving distance from the hotel to pick up supplies you might need. Staff seemed friendly overall and responsive to concerns, but limited in what they could do.

For the most part be expected to do some cleaning when you enter the room and while staying. This hotel, at the time of posting, was a bargain for being in the total solar eclipse path, and what was provided was a place to sleep for the week.

Leisure Family

10/10

Exceptional

11 Apr 2024

Verified traveler

Awesome late night check ins

Jessica is amazing and always a pleasure to speak with while checking in. She does an amazing job working the overnights, always helpful.

Partner

8/10

Excellent

01 Apr 2024

Leonard

Peaceful

4/10

Poor

29 Mar 2024

Shakera

The room smelled like pee, and there was dirty towels and rags in the bathroom

Business_and_leisure

8/10

Excellent

24 Mar 2024

Jason

Convenient, and good enough.

Not to bad. It's comfortable, and clean. Just a bit dated, it could be maintained a bit better. House keeping is every other week? And it can be a bit noisy, but quiet enough to get some sleep.

Partner

2/10

Poor

23 Mar 2024

Verified traveler

Run down and dead bugs on the walls.

The photos they’re using in their ads must be from a long time ago because this place is run down. I booked online. I got there and didn’t want to stay. The walls are thin and there was banging on the ceiling and the walls in the next room. They refused to give me a refund so I chose to stay there instead of going somewhere nicer. It was not good! There were dead bugs stuck to the walls. The walls were dirty. Everything looked old and run down. There were screw holes in most of the walls. The lights are on some weird timer so they turn off every 20-30 minutes. I was taking a bath and had to get out of the bath to turn the lights back on. This happens in the bedroom too. It’s extremely irritating. I really wish I had read the reviews before I booked the place. I just looked at the photos, which in my opinion, is false advertising. This place is at the top of my list for worst hotel stays.

Self

2/10

Poor

22 Mar 2024

Brandy

Checked in went to room. Walked straight down stairs checked out.

Business_and_leisure Partner

4/10

Poor

08 Mar 2024

Tanisha

Annoyed

I booked my room online so when i go to check in im expecting to get the room i paid for and reserve. That wasnt the case. I wanted a smoking room but had to deal with having a nonsmoking due to the smoking rooms being taken. I paid my money on a certain room and that certain room i should get

Partner

10/10

Exceptional

18 Feb 2024

Sasha

Love the hotel

Self

6/10

Pleasant

07 Feb 2024

Deonte

All ima say is they had big ass roaches. It was cheap though and they got smoking rooms but yea roaches.

Business_and_leisure Family_with_children

2/10

Poor

02 Feb 2024

hector

I went in there to get the room i paid for but that room was getting repairs so they gave me another room which was omg so bad a bed that looked old very squeaky u could see it was a spring bed there was noises coming from refergeraitor but when that thing turned on it would wake me up every time thats how load it was the only good thing was the young guy that help me when i first got there the receptionist i would not go there again sorry

Leisure Self

4/10

Poor

12 Jan 2024

Donna

The microwave was rusted in the inside, the sink base was coming off the wall, and it was reported

Business_and_leisure Self

10/10

Exceptional

15 Dec 2023

Thomas

Thanksgiving

Excellent stay for a good price. Superb staff; friendly and helpful!

Friends_and_family Family

10/10

Exceptional

06 Dec 2023

Nisha

It was ok

4/10

Poor

17 Nov 2023

Pablo

Weird smell in the room

8/10

Excellent

12 Nov 2023

JOSE

Our stay at the Woodbridge.

The check in process was very simple. The room was in good condition except The bathroom Curtain rod was not properly secure and there was a bottle of floor cleaner in the living room.

Friends_and_family Family

4/10

Poor

11 Nov 2023

Amy

There was a smell when we got in the room. There was a jacket left on the bathroom door by a previous guest and the keys from the previous guest was also still in the room. If you get the room for the kitchen be aware there are no dishes. You have to rent them separately. But the lady that checked us in was super helpful and sweet!

Leisure Family

6/10

Pleasant

23 Oct 2023

Adriana

Found a cockroach in the restroom but room seemed a bit dirty and walls as well

2/10

Poor

21 Oct 2023

Terance

Couldn’t check in and want money back. This is unacceptable and lacks information in regards to checking in

Friends_and_family Family

2/10

Poor

19 Oct 2023

Nicole

Staff put another guest in our room - didnt check ID. screwed up our reservation- supposed to be 3 nights, they only charged us for 2 then knocked on the door asking if we wanted to extend. Ended up paying WAY more than we planned due to their issues. Our room was right next to laundry; door slammed every 5 seconds and shook the whole room. Someone's jeep was broken into (2 windows smashed) right beside our car. No 24hr front desk. No coffee maker in room. Saw a roach. Complete nightmare.

Business_and_leisure Pet

8/10

Excellent

17 Oct 2023

Reinaldo R

It was not funny when somebody turned her car radio to high volume in the parking lot next to our room, specially at 0700 on a Sunday morning. The hotel should have a better security to avoid instances like this.

Friends_and_family Family

10/10

Exceptional

11 Oct 2023

Quantenecia

Best hotel

It was amazing very clean and friendly staff

Self

10/10

Exceptional

01 Oct 2023

Quantenecia

Best hotel

It was amazing I will most definitely be coming back to stay, the hotel is very clean and comfortable. The staff is amazing, friendly and very helpful. 10 stars

2/10

Poor

24 Sep 2023

Verified traveler

Don’t brother

Let me start by saying my first room was dirty. Since I had a late checkin the maintenance man or overnight clerk checked me in, so I waited until the next day to get another room. Doing that night the refrigerator and air conditioner was so loud I could barely sleep. The next day Iwhen I went to change my room I went to two different rooms until I finally found a cleaned room. This being said the information that the front desk had for cleaned rooms were wrong. She undoubtedly blamed someone else that worked there. Now this is supposed to be a extended stay. There are no blackout curtains, so as soon as the sun comes up you are up. The beds don’t fit the headboard that is on the wall and neither does the mattress. This place definitely needs new management.

Friends_and_family Family

8/10

Excellent

26 Jul 2023

Victoria

I like it

8/10

Excellent

26 Jul 2023

Victoria

Some times the room is somewhat Dusty and not wiped down properly.over all I enjoy myself

2/10

Poor

23 Jul 2023

Steven

Room was dirty and not clean. Beds weren’t even made and had shoe prints on the sheets. Trash on the floor. Bathroom did not even have toilet paper, towels and a shower curtain.

2/10

Poor

17 Jul 2023

Ester

It was dirty and he roaches

6/10

Pleasant

16 Jul 2023

Sophia

I have serious concerns about the cleanliness of the property and pest management. As soon as I walk into my room, I see cockroaches. 3 roaches crawling on the walls, 1 roach literally crawling out of the dresser drawers, and a roach or two crawling across the floor.

Self

4/10

Poor

16 Jul 2023

Tamalia

The staff was accommodating when we checked in late. The elevator was dirty with drink spilled on floor. The halls smelled of marijuana each day we were there. There was a roach in our room. The beds were uncomfortable. The only reason we didn’t leave www because we had family that we visited all day and only slept there at night. Someone’s truck was even broken into. We would never stay there again.

2/10

Poor

08 Jul 2023

Kadina

At check-in at 3pm, I was informed my room was not ready. I had to wait until 4:30pm to get into my room. 2 rooms near me, the guests were loud, had a lot of traffic, filled the hallway with the smell of marijuana and went in and out there rooms the entire night slamming doors. I called the front desk around 9:50pm to complain and was asked to call at 10pm when the night shift came on. I called back later that night several times and no one answered. Then that evening one of the lights went out in my room. The attendant came to my room and check the breaker box but couldn't get the light to work. She then moved me to another room. Once i got in that room, the same light was out. It was a horrible stay I will never go back.

Leisure Family

2/10

Poor

09 Jun 2023

brian

Totally a bad experience. Checked in with bad attitude staff. Room was filthy. Left to go eat dinner and when returned my card wouldn't open my door. Upon going to the desk i was told they accidentally gave another customer the same room and he actually went into our room! Later around midnight he was knocking on my door to explain why he had a card to my room. Nothing was taken thank goodness but what a joke!

Leisure Family

2/10

Poor

09 Jun 2023

Sheneya

The staff leave after 10pm and don’t come back until 10am and there is no security so the guest were blasting music at all hours and smoking in places they were not allowed to. The room was dirty. I had to move rooms because my nonsmoking room smelled like mildew and cigarette smoke. The carpets were nasty and old. The bed was cheap and rusted. The bathroom was worn and had mildew all over it. The fridge had rust stains all over it.

Friends_and_family Family

10/10

Exceptional

02 Jun 2023

Rhonda

We're one is good

Business Family

2/10

Poor

27 May 2023

edgar

The staff at the desk was great Ms Tina & Beth were helpful /great.
Room needed maintenance, paint, door lock did not close unless the handle was depressed, had to use the key to be able to leave the room or the door would not lock, secondary safety device had been forcibly removed and door showed wood damage, bathroom comode was clogged when we checked in and would not flush . Window did not latch fortunately they had added a track lock but the window could be opened from the outside (2-3 inches)

Leisure Family

2/10

Poor

23 May 2023

Alisha

It was dirty, outdated, and not safe

Leisure Self

4/10

Poor

20 May 2023

Sharon

The property was old and outdated, internet did not work well. The room had broken wood in restroom. Will NOT stay there ever again

Business Family

6/10

Pleasant

02 May 2023

Elena

General Review

The hotel was a bit outdated. The service was good and the hotel and room was very clean.

Business

4/10

Poor

08 Apr 2023

Verified traveler

Disappointing, Did not get a good nights sleep.

Arrived at hotel after front desk had closed. Paper on wall had phone number that did not go to front desk. Called the number on reservation and it went to voice mail. Stood waiting and luckily someone came to check me in.

Kitchenette had no utensils, plates, cups, pots or pans. Bed was a bare metal frame with no duvet, no comforter, only a fitted sheet and a thin sheet.

TV remote would not change channels easily, volume on TV was either too low to be heard over the air condition, or too loud when the air conditioner was not on.

Saw another guest request towels after 10pm. 15 minutes after the desk had closed. Employee told them they would have to go to Walmart to get towels.

Energy efficient light switches turned lights off every 20-30 minutes. Had lights turn off while in the shower, and while watching TV. Was unable to find a way to keep them on.

Interior hallways had dirty paint in some spots, a button on the elevator was taped over, and had wires sticking out.

Woke up every 30-45 minutes uncomfortable due to lack of covers and stiff bed. Had back and arm pain the entire next day. Did not get a good nights sleep.

Self

2/10

Poor

17 Mar 2023

Manuel

Go elsewhere!

Service was horrible. The front desk is not physically available and you need to call from a phone in the front entrance. The beds are like wire cots, the tvs are old and didnt work in the first room. Additionally, they didnt have towels available in the morning.

Business

2/10

Poor

10 Mar 2023

Tammy

Very old, dirty property with NOTHING! No towels available! Very run down property that needs repairs. Only nice thing was the staff and that it’s pet friendly (of course they want $50 for the pet!!)

Leisure Pet

2/10

Poor

22 Feb 2023

Kirk

Horrible customer service.

Business

2/10

Poor

20 Jan 2023

Verified traveler

I didn't even stay here the hotel hasn't called me in regards to a refund nor has expedia

Leisure Self

4/10

Poor

20 Dec 2022

Brett

The staff were not helpful, they did not maintain the rooms, door lock was broke and they did not fix it, no one EVER answers the phone at the front desk and the automated system would not transfer you to the room, added additional days because your site said they had 2 rooms left, they said they were booked and I would have to leave, then I get charged a one nights stay for cancellation, they were the ones that told me I just needed to cancel, I should not have been charged a cancellation fee when the site stated there were rooms!

Leisure Self

4/10

Poor

14 Dec 2022

D.

This property is extremely \"utilitarian\". Staff is friendly and competent but terribly overworked.

Business Pet

2/10

Poor

01 Dec 2022

Andrew

Avoid

The stay was horrible,

Business

4/10

Poor

01 Dec 2022

Lewis

I was very upset the rooms was not as clean as they should have been. They woke us up including a one year old at midnight trying to tell me i did not pay. I showed them i did. And the vending machines was nit being filled up properly.

Business_and_leisure Family_with_children

2/10

Poor

20 Nov 2022

Brempster

No room's were available, no refunds

2/10

Poor

02 Oct 2022

Faith

Bugs

4/10

Poor

19 Sep 2022

Eva

Never stay again

My experience with this hotel would be summed up as Hotel Hell. First, I reached out to see if I could check in between 8a.m. -10 a.m. on Saturday. I sent an email on Tuesday before my arrival. No one responded nor no one answered. We arrived at 9 a.m. and no one was at front desk. Used the phone to call and a man answered informing me that check in is at 3p.m. I called after 11 a m. to see if I can check in early because my family and I drove 9 hours and we're tired. I was told by the morning staff that I couldn't. The elevator smelled of marijuana, we didn't get any washcloths or extra towel. There was no laundry done. The front desk personnel was unprofessional. After we were checked in, there was shouting in the hallway. Someone double booked the same room. The front desk personnel knocked at our door. Also, I was given the wrong key for the room. We were already tired and frustrated. I will never recommend this hotel. I give it a one out of five. I'm being nice.

Friends_and_family Family

2/10

Poor

19 Sep 2022

Arthur

The must unkempt bug invective hotel I stayed at

Business Self

10/10

Exceptional

02 Sep 2022

Dereck

Staff was very friendly

Business_and_leisure Self

10/10

Exceptional

25 Aug 2022

Tara

Right off of the Central Texas Expressway. Convenient Laundry Facilities! Nice rooms and clean!

Self

2/10

Poor

22 Aug 2022

Arthur

Found bugs room cleaning every other week when asked about fresh sheets told to come after five pm when it’s 1300 in the afternoon looking to move soon

Business Self

4/10

Poor

15 Aug 2022

Therese

Never again

Well I will say this, we will never stay at that particular property again. The hotel needs some improvements paint, cleaning, there was a smell of \"smoke\", roaches, and there was no one at the desk down stairs.

Friends_and_family Family

2/10

Poor

12 Aug 2022

Eddie

Rude staff dirty rooms and roaches in room.

Business Self

2/10

Poor

25 Jul 2022

Angela

The bed is cot with a mattress, the shower curtain rod was damaged and improperly installed. No amenities at all. The front office employees were not very friendly. There are better places to stay.

Leisure Partner

2/10

Poor

11 Jul 2022

Anna

We got at 3:00pm that was check in time check in but can’t get in the room until after 7:00pm because it was being cleaned!!! Will not stay there again

Leisure Family

2/10

Poor

04 Jul 2022

Jennifer

Rooms don't look like picture

Leisure Partner