Residence Inn Killeen

2/10

Poor

15 Sep 2025

Ruth

It was too old

6/10

Pleasant

24 Jul 2025

Kimberly

Staff was wonderful. Hotel itself was dated. Got off elevator in my floor and it smelled like old food. Opened door to room and smelled musty. Carpets in hall and room were dirty. Did not feel
Like a Marriott

Business

10/10

Exceptional

16 Jul 2025

Bethany

This hotel has the friendliest staff I have ever encountered. We enjoyed the breakfast (especially the cold brew coffee!), our room was comfortable, the Internet was fast, but it is everyone we interacted with that will have us staying here next time we're in the area.

Leisure Family

10/10

Exceptional

13 Jul 2025

Danielle

The staff were very friendly and helpful! I had to take an exam for school and they provided accommodation for that and I’m very grateful. When we arrived, they were serving pasta for guests for dinner.

Leisure Family

2/10

Poor

22 Jun 2025

Verified traveler

I checked in Thursday night around 11:30-11:45pm checked out Friday at 9am. My door lock did not work so I had to go to the front desk just to get my door open. My room was very nasty from the the bed mattress to the bathroom. My mattress was worn out badly and the room smelled old. The staff however was very nice I can say they expressed how sorry they were for the inconvenience.

Friends_and_family Family

10/10

Exceptional

13 Jun 2025

Lori

The staff was very friendly and helpful! The problems were equipment: the electronic key system was old and it took multiple tries to get door unlocked, or the door itself got stuck. This happened in the 3rd floor laundry. Also, the carafe for the coffee maker in the kitchenette in room 307 did not fit the pot so the water never entered the carafe but overflowed from the machine.

Leisure

10/10

Exceptional

19 Apr 2025

Shawn

Price and location to driving everywhere I needed to go.

Business_and_leisure Self

10/10

Exceptional

06 Mar 2025

Patrick

The Staff was extremely helpful and friendly. Disappointed there was no hottub or bar area.

Leisure Partner

10/10

Exceptional

13 Jan 2025

Kimberly

The staff and front desk attendant was exceptional.

Business_and_leisure Family

8/10

Excellent

12 Jan 2025

Sandra

Had a great stay. Will be staying again

Leisure Partner

10/10

Exceptional

25 Nov 2024

Leshonda

The staff were very friendly and accommodating.

Business_and_leisure Self

10/10

Exceptional

18 Nov 2024

Deanna

Staff was very friendly upon check in and arriving to our room. Cleaning staff welcomed us as we were looking for our room and directed us in the right direction. The room was very cozy and comfortable. When leaving, a staff member wished us a great day. Will stay here again.

Leisure Partner

8/10

Excellent

11 Nov 2024

Christiana

nothing special

Leisure Family

10/10

Exceptional

11 Aug 2024

Otha

Great staff

4/10

Poor

05 Jul 2024

Triola

This hotel is OLD and in need of remodeling. It looks dirty even though it's clean. There are uncleanable places deep in the cracks of the walls, floors, elevator, corners, etc. Just needs to be demolished to the studs and start over. The pictures are bright. The actual hotel is dark and clammy - reminds me of scenes from scary movies. The only reason I stayed once I saw the room is because of the close proximity to my family's homes in Killeen. That and, once you book on Expedia, GOOD LUCK with EVER trying to get your money back. The staff were kind. The breakfast was sub-par and the a/c blew the best it could. I will stay next door on my next visit with family.

Leisure Family

10/10

Exceptional

29 Jun 2024

Jazvantesha

My family booked our room last minute and it was a nice and easy process. Traveling with a 9 yr old and a 6 month old would seem like a challenge but our room was perfect four our family. We will definitely be returning

Leisure Family_with_children

8/10

Excellent

26 May 2024

Antoinette

Clean

Nice clean hotel!!

Self

8/10

Excellent

26 May 2024

coyia

Convenient location that’s kept up pretty good. Would recommend cleaning some of the upholstered furniture a bit, but other than that all good.

Leisure Self

4/10

Poor

22 Apr 2024

Jessica

Checked in for my reservation and was told my room was on the 3rd floor but the elevators were out. Was asked if it was okay and let them know it wasn’t since I was traveling with family so we had a lot of luggage. Asked if there was anything on the first floor and was told I’d have to downgrade my room but wouldn’t be able to receive a refund/credit for the price difference. It would have been nice if the property had let me know ahead of time of the elevator situation so I could have cancelled the reservation and looked elsewhere instead of waiting until checking in to tell me something.

Leisure Family_with_children

6/10

Pleasant

16 Apr 2024

Bonnie

The stay was really nice except for the elevator was down after my first day and I have medical issues with my hip and foot so climbing stairs was very difficult for me and they didn’t try to accommodate me with a ground floor room! A really above board hotel stay except for the elevator, I would have expected more from them to accommodate me!

Leisure Self

6/10

Pleasant

15 Apr 2024

Jeffrey

The location was perfect to view the Total Eclipse. It was highly overpriced, however (but, all hotels were trying to make a buck - and I understand that).
That said, our room was very nice... **BUT**...it was as if someone was moving furniture above us at all times of day/night (1am, 3am, 5am, 2pm, 5pm, 11pm - yes, those are the actual times). And this was for the 3 of the 4 nights we stayed there. We tried to get an upper floor, but 2nd floor (out of 4) was the best they could do. The low frequency THUMP, THUMP, THUMP of the upstairs is the only thing that spoiled the stay. Even with earplugs, the low frequency thump goes right through enough to wake me/us up (we were in bed at 9pm, and awake at 7am ... contrast to times, above). Too bad this expensive hotel couldn't have better floors that would prevent all walking to be EASILY heard in the room below.

Leisure Family_with_children

8/10

Excellent

14 Apr 2024

Ginger

Although the room was very clean and tidy, the carpet was very worn with a large tear in it. The bright blue walls in the bedroom and the vivid orange in the kitchen area could probably be updated. Overall, our stay was pleasant and the lady in charge of the breakfast area was exceptionally nice.

Leisure Family

10/10

Exceptional

07 Apr 2024

Bonnie

Very nice place with awesome amenities and the staff was very friendly and helpful!

Leisure Self

10/10

Exceptional

11 Jun 2023

Jason

Very classy

Leisure Family_with_children

10/10

Exceptional

11 Jun 2023

Rhonda

Excellent

Business

10/10

Exceptional

23 May 2023

Verified traveler

Everything was great except for the coffee bar and gym. At approximately 0730 on Saturday I went to get coffee and the creamer in the carafe was completely empty so I was going to use the alternate in the individual cups which was also empty. I looked for assistance and there was nobody at the front desk so I looked in a room adjacent to the kitchen and there was another guest waiting for a middle age woman who was texting on her phone oblivious to us standing there. I informed her that the creamer was empty both the carafe and the individual cups. Is there someone to insure that this is done before the guests arrive whether it be the kitchen staff or front desk? Not sure if management is there on the weekends but at least assign somebody to oversee that everything is stocked and ready to go. Maybe if the staff member was not on her phone in the back room texting this would not have been an issue. Everything else was great!

Partner

6/10

Pleasant

08 Apr 2023

Teri

They couldn’t provide quarters for washing. The rooms were dated and housekeeping was short staffed so couldn’t help much. The breakfast didn’t have much.

Leisure Family

10/10

Exceptional

29 Dec 2022

Daniel

It was nice and quiet. The room was nice sized. The bed was comfortable enough. Great water pressure, I actually enjoyed my shower.

Leisure Self

10/10

Exceptional

28 Dec 2022

Lynette

Christmas visit with my soldier

I have stayed at this hotel 2 years in a row. Friendly & helpful staff. Clean comfortable suites with awesome kitchen.

Friends_and_family Family

8/10

Excellent

24 Dec 2022

AL

okay staff is great.

Business Self

10/10

Exceptional

19 Dec 2022

Bobby

The room was large enough to move around in comfortably and clean. Breakfast was good

Business_and_leisure Family

4/10

Poor

15 Oct 2022

Kendall

Pool had a film of scum across top so we didn’t swim. Air conditioning blasts on and off through the night so loud you can’t sleep. And blows over the top of bed.

Leisure Family

8/10

Excellent

23 May 2022

brett

Great

Self

10/10

Exceptional

05 Mar 2022

James

Nice property

Leisure Self

2/10

Poor

28 Feb 2022

Adam

The room had roaches and the mattress had blood stains the coffee maker didn’t work that just tops my list

8/10

Excellent

31 Jan 2022

Leana

Staff was very friendly, hotel was clean.

Business_and_leisure

10/10

Exceptional

05 Oct 2021

Dolaina

Pleasant stay

Leisure Self

10/10

Exceptional

06 Sep 2021

Kendra

Excellent Stay

Excellent hotel.. Best in town

Partner

8/10

Excellent

31 Aug 2021

Stephen

Property was nice and clean , room was nice and clean , conveniently located , breakfast had very limited choices.

Leisure Family

8/10

Excellent

21 Aug 2021

Verified traveler

It met my needs for my week long visit. I enjoyed having a full kitchen and the sitting areas for dining and watching TV. The staff were very helpful and friendly when I had questions.

Leisure Self

8/10

Excellent

02 Jun 2021

Terence

Price

It was over priced for that one night i come every year an for some reason picking up my daughter for the summer coming from Augusta Ga that was different

Friends_and_family Family

4/10

Poor

24 May 2021

Chris

Not impressed

The front desk personnel is less than welcoming.

The icemaker was not working

Mold around the Bathtub

Icemaker in refrigerator that I was instructed to us for ice did not work

I had to purchase ice. Residence Inn should be a lot better than this

Business

6/10

Pleasant

25 Apr 2021

Verified traveler

Parts of the room were updated, but the bathroom was not. For the price the amenities were not very good. The staff was very friendly. I would probably not stay here again.

Leisure Family

10/10

Exceptional

19 Apr 2021

Verified traveler

Lovely room

Friends_and_family Family

10/10

Exceptional

11 Apr 2021

Verified traveler

it let me have my service dog with me. great place to stay.

Leisure Pet

10/10

Exceptional

04 Jan 2021

Kendra

Excellent Stay

I always stay here when I want to get away!! Every time it has been a great experience

Partner

8/10

Excellent

31 Dec 2020

Verified traveler

Clean and spacious rooms. Front desk staff flexible with late check out.

Business_and_leisure Family

10/10

Exceptional

30 Dec 2020

Dan

Only complaint would be I wish they had better blankets. Everything else was great.

Business Self

8/10

Excellent

27 Dec 2020

Ronald

Breakfast bummer

It was all good. I didn’t care for the breakfast options, I understand the whole Covid-19 safety but breakfast needs to better then a pack and go.

Friends_and_family Family

6/10

Pleasant

26 Sep 2020

Verified traveler

Great people!

Great staff, but hotel was well used. It had no cover for loading/unloading (and it was raining). Parking was not ideal, and hotel was older, probably in need of an upgrade. The staff was very nice.

Business

8/10

Excellent

03 Sep 2020

Verified traveler

Room was comfortable, staff very accommodating to my needs.

Business Family

4/10

Poor

17 Aug 2020

Verified traveler

Ants & Roaches

If you book with this hotel, please check under the couches and beds. There were ants all in the couch and on the floor. On top of having ants, I had to kill two roaches with one being a huge cockroach! The carpet was torn in places and the ceiling was peeling in spots. On the upside, the a/c worked great, but I do not plan on staying here again

Friends_and_family Family

6/10

Pleasant

16 Aug 2020

Trazarra

Bugs

The hotel is good but our room had cockroaches. I had to buy bug spray.

Friends_and_family Family

2/10

Poor

13 Aug 2020

Danielle

THIS IS NOT A ONE NIGHT STAY PET FRIENDLY PLACE!!! If you are staying long term the pet fee is understandable, but a one or two night stay and a pet fee with taxes and more fees of like $140 on top of the regular room fee is crazy - and deceptive since it is not clear when making the reservation. I was expecting the regular $20 is fee for a pet that I thought was already included since that is what I requested when i made the reservation. I get the disclaimer that additional fees may apply if i order something like room service or I take the towels or something like that, but when I request a room and disclose that I am bringing a pet I expect those fees to be included in the room rate. It would be the same if I added more people to the reservation.... if the fee is going to be unusually high there should be a CLEAR AND BOLD notification. On top of all of this they also charged my card for the stay - so the fees are actually only $80 for the pet fee and Expedia is charging me another $40-$60 on top of that (I am still waiting for them to correct the bill)

Friends_and_family Pet

6/10

Pleasant

10 Aug 2020

Shelby

The room was just not very clean. I've seen this trend more and more from the Marriott. Probably will stay away from their Hotel lines in the future.

Friends_and_family Family

4/10

Poor

22 Jun 2020

Kiesha

Well first the rooms weren’t that clean, bed sheets and pillows had hair on it. Bathroom was nasty dirty, housekeeping never came to our room and cleaned.The hallway had an odor to it!

Friends_and_family Family_with_children

6/10

Pleasant

14 Jun 2020

Desiree

Requesting a refund

Gotta love bugs crawling all over the bed

Friends_and_family Family

4/10

Poor

02 Jun 2020

Verified traveler

Not what I expected

Breakfast was a bag that included children’s yogurt, an orange, water, and nutri-grain bar. I always had to look for someone since the front desk was not manned. No tissue or soap in the bathroom upon arrival. I needed to extended my stay but changed hotels. I do not recommend.

Friends_and_family Family

10/10

Exceptional

14 Feb 2020

Kevin

Wish it had a bigger workout room

Business

10/10

Exceptional

09 Feb 2020

Randy

Rooms very large with attached kitchen. Staff was first rate always very courteous and helpful. Centerline located on Killeen. Would use this facility anytime

Friends_and_family Family

4/10

Poor

07 Jan 2020

Daniel

Needs help

Air conditioner was as loud as a jet engine,used towel hanging on back of bathroom door nobody at front desk sponge for cleaning dishes was disgusting I didn’t want to use dishes truly poor

Partner

8/10

Excellent

03 Jan 2020

KG

The property is clean and the staff is very friendly.

Friends_and_family Partner

8/10

Excellent

27 Dec 2019

Verified traveler

Came to spend Christmas with a service friend deploying soon

Friends_and_family Friends

6/10

Pleasant

01 Dec 2019

Jack

The rooms need maintenance... the room I was in had mold and mildes

Business_and_leisure Friends

8/10

Excellent

26 Nov 2019

Tom

Friendly staff. Clean property. Conveniently located a few miles from Fort Hood main gate.

Business Self

6/10

Pleasant

25 Nov 2019

Verified traveler

No good breakfast and the room very dirty

Friends_and_family Family

10/10

Exceptional

20 Nov 2019

Verified traveler

Great accommodations

The kitchen is great! They have stainless cookware & almost everything we needed to do our own meals.

Business Family

10/10

Exceptional

03 Sep 2019

Verified traveler

Mystay

I love staying at residence inn. It is always clean, the staff is amazing. And they accept my four legged friend. Very dog friendly. I love having a room where i am self sufficient. A full kitchen, a king bed, and a large couch. What more could i want? I have stayed here often and will stay again in the future.

Self

10/10

Exceptional

02 Sep 2019

Verified traveler

Expedia offered me an extra 10% off, but when it was time to pay on line, there was no place to enter the code! Did not receive my extra 10% off. Property was very good. Only problem was the A/C was very loud. Would stay there again.

Friends_and_family Family

8/10

Excellent

26 Aug 2019

Luis

Well maintained. Clean. Staff was very friendly. Parking was a little tight. But overall an excellent stay

Business Family_with_children

8/10

Excellent

07 Aug 2019

Verified traveler

My room had everything I needed was really nice it was like an apartment. The bed was very nice and big and soft. Didn’t hurt my back. Breakfast was good as well

Friends_and_family Family

8/10

Excellent

27 Jul 2019

Cedric

Great stay. Killeen is just not my cup of tea

Family

8/10

Excellent

16 Jul 2019

Carol B

Good, clean & convenient

Very good hotel. Clean, comfortable room. Breakfast room attendant was especially helpful, since I have some food allergies. The only reason this is not a superior review I'd that I asked twice for a replacement light bulb, and it was never delivered, and the bathtub is very slippery and there was no mat for tub. This is a bit dangerous for a senior. However, everything else was very good.

Partner

8/10

Excellent

15 Jul 2019

John

Nice spacious rooms

Hotel was convenient to the freeway, and the rooms where spacious and accommodating.

Family

10/10

Exceptional

11 Jul 2019

Verified traveler

They just thought of everything. There was moment when I needed something and it was not there. Just excellent all the way around.

Friends_and_family Partner

10/10

Exceptional

07 Jul 2019

Verified traveler

Great hotel!

Very nice facility. Would definitely stay here again.

Family

10/10

Exceptional

06 Jul 2019

James

All the amenities

Very clean and quiet. Excellent customer service.

Partner

8/10

Excellent

06 Jul 2019

Hector

A little bit disappointed but ok

Overall, it was good. My only complaint is about the location of the room. I asked for a quiet relaxing room, preferably upstairs. We are seniors. We had a first floor room close to the pool and entrance. Young guys in and out, kids screaming and on top of it, people on top room walking constantly. It was not pleasant. Breakfast great . Clean rooms, even though we believe new mattresses are due. Still I would recommend this hotel. Marriott hotels are the best. We stayed for one night only, our trip was to attend a funeral and we needed peace.

Family

10/10

Exceptional

05 Jul 2019

Young

Best bang for your buck

Great place to stay and good price for such a nice suite

Family

10/10

Exceptional

04 Jul 2019

Jesse

Best hotel ever!!! No complaints!!! My husband n I will stay every time we visit Killeen (Jen Jess Palmer)

Friends_and_family Partner

10/10

Exceptional

14 May 2019

Verified traveler

Our stay was lovely. The room was beautiful and quiet.

Business Partner

10/10

Exceptional

18 Jan 2019

Ayesha

Very nice place. Staff was very friendly.

10/10

Exceptional

14 Jan 2019

Kendra

Nice Hotel

Truly a great night stay and hotel staff are extremely friendly

Partner

10/10

Exceptional

29 Dec 2018

Thomas

Nice place to stay

Breakfast was good and enjoyed having 2 papers to read each morning.

Family

8/10

Excellent

27 Dec 2018

Keith

Christmas Family Visit

This is the third time my wife and I have stayed here. We come back because of the comfortable rooms and friendly service.

Family

10/10

Exceptional

13 Nov 2018

Verified traveler

Nice location near everything served its purpose room was clean and cozy

10/10

Exceptional

13 Nov 2018

David M.

It’s a alsum place to stay

The service and hospitality was so great I recommend to all people and friends I meet

8/10

Excellent

03 Nov 2018

Verified traveler

Nice hotel, easy location. Small exercise room and outdoor pool. Free breakfast, and simply nice!

4/10

Poor

06 Oct 2018

Verified traveler

When I called the hotel to ask how old it was, I was told it had just been refreshed within the last few months. I could tell the carpet in my room had recently been replaced and the bed was comfortable but the hotel was dark inside and so was the room and there was a stale smell everywhere. The bathroom shower tub and surround was a mess also. I would not recommend this hotel to anyone.

10/10

Exceptional

01 Oct 2018

Buckeye/Sooner

The staff was very professional..Down to earth .. I shall return ..

10/10

Exceptional

08 Sep 2018

Rigo

Nice hotel, comfortable bed, cold ac, got in at 3am and they let me check out late at no extra charge. Friendly staff.

8/10

Excellent

07 Aug 2018

Lambert

I appreciate the fact that we were able to check in before 11 am check in time because we had taken red eye.

It was different for me to have to wait till 1530 to have the room cleaned.

Family

10/10

Exceptional

07 Aug 2018

Verified traveler

Check in is always easy and the staff is super friendly. The rooms are spacious and great for my family since we have 2 small kids.

8/10

Excellent

31 Jul 2018

Verified traveler

Nice Hotel. Would stay again.

Family

10/10

Exceptional

15 Jul 2018

Verified traveler

Easy access af very friendly staff! The room was great and very spacious!

2/10

Poor

09 Jul 2018

Verified traveler

Housekeeping is the worst of any Marriott I have stayed in. I was there 10 days on business and they cleaned twice. I reported it twice and was credited a couple days, but it never got better. I thought the staff was very friendly and professional, aside from housekeeping.

8/10

Excellent

08 May 2018

Verified traveler

I'd stay here again!

I came to Kileen because everything was booked in Temple for UMHB's graduation. It wasn't a bad ride. Everything was great: friendly service, clean room, near food, gas, etc.. My only complain was that the breakfast was weak. It was the typical powder eggs, sausage patties, and waffles maker, but it's still better than a continental breakfast.

Family

8/10

Excellent

06 May 2018

Laschelle

I liked it

This was a nice room. The phones in the room didnt work. The service was nice.

Friends

10/10

Exceptional

27 Mar 2018

Jennifer