Name: Residence Inn Killeen
Address: 400 East Central Texas Expressway, Killeen, 76541, US

10/10

Exceptional

02 Aug 2026

Catherine

The room was nice and spacious. The bed was very comfortable. The staff was super friendly and helpful. The pool was very small and the water was actually quite warm instead of cool probably due to the heat in Texas and the small size of the pool. The breakfast food was just ok, nothing special at all.

10/10

Exceptional

27 Jul 2026

Laura

It was great

10/10

Exceptional

23 Jul 2026

Pamela Renee'

Great customer service and location.

Self

8/10

Excellent

13 Jul 2026

Marianne

I had higher expectations for a Marriot property. Overall the room and property was fine - just worn. I do love that they allow pets. The staff was extremely pleasant, friendly and helpful. Breakfast buffet was ‘meh’ - nothing to get excited over. Loved the pool. Grill was old with no instructions, knobs broken and no markings. Needed to get a lighter to light it. Room was nice - clean and spacious. Bed comfy. Biggest issue was that AC unit sounded like an airplane taking off or that it was going to explode - way too loud and disruptive- kept waking me up so I did not get a good nights sleep.

Partner

10/10

Exceptional

12 Jul 2026

Verified traveler

My stay was great. Room was clean and comfortable with all amenities available. Loved that it had a kitchenette! The staff was informative and very courteous! Enjoyed my stay for the weekend. Will definitely be back at some point!

Partner

10/10

Exceptional

09 Jul 2026

Joe

Nice place for Killeen.

Pet

10/10

Exceptional

26 Jun 2026

Kandis

Everything was great felt welcome staff was very nice the pool was open and clean. rooms clean up to date.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

ELISABETH

Great stay

10/10

Exceptional

24 Jun 2026

Sue A

The facility was clean & quiet. The pool area was nice, but a broken cover created an unsafe & hazardess area near stairs leafing onto pool. The room was perfect. Bed comfortable and kitchen very useful. One sugestion would be some type of tread or mat for bathtub. I found it very slipery.
Will definite stay again ,niw that we have family at Fort Hood.

Self

10/10

Exceptional

26 May 2026

Dongsoo

Everything is good

Self

10/10

Exceptional

26 May 2026

Bryce

Staff was amazing and kids loved the pool. Suite was great and clean! Thank you

10/10

Exceptional

11 May 2026

Tico

Rooms were clean, staff was extremely helpful and the location was nearby to entertainment, food and fun.

Self

2/10

Poor

15 Sep 2025

Ruth

It was too old

6/10

Pleasant

24 Jul 2025

Kimberly

Staff was wonderful. Hotel itself was dated. Got off elevator in my floor and it smelled like old food. Opened door to room and smelled musty. Carpets in hall and room were dirty. Did not feel
Like a Marriott

Business

10/10

Exceptional

16 Jul 2025

Bethany

This hotel has the friendliest staff I have ever encountered. We enjoyed the breakfast (especially the cold brew coffee!), our room was comfortable, the Internet was fast, but it is everyone we interacted with that will have us staying here next time we're in the area.

Leisure Family

10/10

Exceptional

13 Jul 2025

Danielle

The staff were very friendly and helpful! I had to take an exam for school and they provided accommodation for that and I’m very grateful. When we arrived, they were serving pasta for guests for dinner.

Leisure Family

2/10

Poor

22 Jun 2025

Verified traveler

I checked in Thursday night around 11:30-11:45pm checked out Friday at 9am. My door lock did not work so I had to go to the front desk just to get my door open. My room was very nasty from the the bed mattress to the bathroom. My mattress was worn out badly and the room smelled old. The staff however was very nice I can say they expressed how sorry they were for the inconvenience.

Friends_and_family Family

10/10

Exceptional

13 Jun 2025

Lori

The staff was very friendly and helpful! The problems were equipment: the electronic key system was old and it took multiple tries to get door unlocked, or the door itself got stuck. This happened in the 3rd floor laundry. Also, the carafe for the coffee maker in the kitchenette in room 307 did not fit the pot so the water never entered the carafe but overflowed from the machine.

Leisure

10/10

Exceptional

19 Apr 2025

Shawn

Price and location to driving everywhere I needed to go.

Business_and_leisure Self

10/10

Exceptional

06 Mar 2025

Patrick

The Staff was extremely helpful and friendly. Disappointed there was no hottub or bar area.

Leisure Partner

10/10

Exceptional

13 Jan 2025

Kimberly

The staff and front desk attendant was exceptional.

Business_and_leisure Family

8/10

Excellent

12 Jan 2025

Sandra

Had a great stay. Will be staying again

Leisure Partner

10/10

Exceptional

25 Nov 2024

Leshonda

The staff were very friendly and accommodating.

Business_and_leisure Self

10/10

Exceptional

18 Nov 2024

Deanna

Staff was very friendly upon check in and arriving to our room. Cleaning staff welcomed us as we were looking for our room and directed us in the right direction. The room was very cozy and comfortable. When leaving, a staff member wished us a great day. Will stay here again.

Leisure Partner

8/10

Excellent

11 Nov 2024

Christiana

nothing special

Leisure Family

10/10

Exceptional

11 Aug 2024

Otha

Great staff

4/10

Poor

05 Jul 2024

Triola

This hotel is OLD and in need of remodeling. It looks dirty even though it's clean. There are uncleanable places deep in the cracks of the walls, floors, elevator, corners, etc. Just needs to be demolished to the studs and start over. The pictures are bright. The actual hotel is dark and clammy - reminds me of scenes from scary movies. The only reason I stayed once I saw the room is because of the close proximity to my family's homes in Killeen. That and, once you book on Expedia, GOOD LUCK with EVER trying to get your money back. The staff were kind. The breakfast was sub-par and the a/c blew the best it could. I will stay next door on my next visit with family.

Leisure Family

10/10

Exceptional

29 Jun 2024

Jazvantesha

My family booked our room last minute and it was a nice and easy process. Traveling with a 9 yr old and a 6 month old would seem like a challenge but our room was perfect four our family. We will definitely be returning

Leisure Family_with_children

8/10

Excellent

26 May 2024

Antoinette

Clean

Nice clean hotel!!

Self

8/10

Excellent

26 May 2024

coyia

Convenient location that’s kept up pretty good. Would recommend cleaning some of the upholstered furniture a bit, but other than that all good.

Leisure Self

4/10

Poor

22 Apr 2024

Jessica

Checked in for my reservation and was told my room was on the 3rd floor but the elevators were out. Was asked if it was okay and let them know it wasn’t since I was traveling with family so we had a lot of luggage. Asked if there was anything on the first floor and was told I’d have to downgrade my room but wouldn’t be able to receive a refund/credit for the price difference. It would have been nice if the property had let me know ahead of time of the elevator situation so I could have cancelled the reservation and looked elsewhere instead of waiting until checking in to tell me something.

Leisure Family_with_children

6/10

Pleasant

16 Apr 2024

Bonnie

The stay was really nice except for the elevator was down after my first day and I have medical issues with my hip and foot so climbing stairs was very difficult for me and they didn’t try to accommodate me with a ground floor room! A really above board hotel stay except for the elevator, I would have expected more from them to accommodate me!

Leisure Self

6/10

Pleasant

15 Apr 2024

Jeffrey

The location was perfect to view the Total Eclipse. It was highly overpriced, however (but, all hotels were trying to make a buck - and I understand that).
That said, our room was very nice... **BUT**...it was as if someone was moving furniture above us at all times of day/night (1am, 3am, 5am, 2pm, 5pm, 11pm - yes, those are the actual times). And this was for the 3 of the 4 nights we stayed there. We tried to get an upper floor, but 2nd floor (out of 4) was the best they could do. The low frequency THUMP, THUMP, THUMP of the upstairs is the only thing that spoiled the stay. Even with earplugs, the low frequency thump goes right through enough to wake me/us up (we were in bed at 9pm, and awake at 7am ... contrast to times, above). Too bad this expensive hotel couldn't have better floors that would prevent all walking to be EASILY heard in the room below.

Leisure Family_with_children

8/10

Excellent

14 Apr 2024

Ginger

Although the room was very clean and tidy, the carpet was very worn with a large tear in it. The bright blue walls in the bedroom and the vivid orange in the kitchen area could probably be updated. Overall, our stay was pleasant and the lady in charge of the breakfast area was exceptionally nice.

Leisure Family

10/10

Exceptional

07 Apr 2024

Bonnie

Very nice place with awesome amenities and the staff was very friendly and helpful!

Leisure Self

10/10

Exceptional

11 Jun 2023

Jason

Very classy

Leisure Family_with_children

10/10

Exceptional

11 Jun 2023

Rhonda

Excellent

Business

10/10

Exceptional

23 May 2023

Verified traveler

Everything was great except for the coffee bar and gym. At approximately 0730 on Saturday I went to get coffee and the creamer in the carafe was completely empty so I was going to use the alternate in the individual cups which was also empty. I looked for assistance and there was nobody at the front desk so I looked in a room adjacent to the kitchen and there was another guest waiting for a middle age woman who was texting on her phone oblivious to us standing there. I informed her that the creamer was empty both the carafe and the individual cups. Is there someone to insure that this is done before the guests arrive whether it be the kitchen staff or front desk? Not sure if management is there on the weekends but at least assign somebody to oversee that everything is stocked and ready to go. Maybe if the staff member was not on her phone in the back room texting this would not have been an issue. Everything else was great!

Partner

6/10

Pleasant

08 Apr 2023

Teri

They couldn’t provide quarters for washing. The rooms were dated and housekeeping was short staffed so couldn’t help much. The breakfast didn’t have much.

Leisure Family

10/10

Exceptional

29 Dec 2022

Daniel

It was nice and quiet. The room was nice sized. The bed was comfortable enough. Great water pressure, I actually enjoyed my shower.

Leisure Self

10/10

Exceptional

28 Dec 2022

Lynette

Christmas visit with my soldier

I have stayed at this hotel 2 years in a row. Friendly & helpful staff. Clean comfortable suites with awesome kitchen.

Friends_and_family Family

8/10

Excellent

24 Dec 2022

AL

okay staff is great.

Business Self

10/10

Exceptional

19 Dec 2022

Bobby

The room was large enough to move around in comfortably and clean. Breakfast was good

Business_and_leisure Family

4/10

Poor

15 Oct 2022

Kendall

Pool had a film of scum across top so we didn’t swim. Air conditioning blasts on and off through the night so loud you can’t sleep. And blows over the top of bed.

Leisure Family

8/10

Excellent

23 May 2022

brett

Great

Self

10/10

Exceptional

05 Mar 2022

James

Nice property

Leisure Self

2/10

Poor

28 Feb 2022

Adam

The room had roaches and the mattress had blood stains the coffee maker didn’t work that just tops my list

8/10

Excellent

31 Jan 2022

Leana

Staff was very friendly, hotel was clean.

Business_and_leisure

10/10

Exceptional

05 Oct 2021

Dolaina

Pleasant stay

Leisure Self

10/10

Exceptional

06 Sep 2021

Kendra

Excellent Stay

Excellent hotel.. Best in town

Partner

8/10

Excellent

31 Aug 2021

Stephen

Property was nice and clean , room was nice and clean , conveniently located , breakfast had very limited choices.

Leisure Family

8/10

Excellent

21 Aug 2021

Verified traveler

It met my needs for my week long visit. I enjoyed having a full kitchen and the sitting areas for dining and watching TV. The staff were very helpful and friendly when I had questions.

Leisure Self

8/10

Excellent

02 Jun 2021

Terence

Price

It was over priced for that one night i come every year an for some reason picking up my daughter for the summer coming from Augusta Ga that was different

Friends_and_family Family

4/10

Poor

24 May 2021

Chris

Not impressed

The front desk personnel is less than welcoming.

The icemaker was not working

Mold around the Bathtub

Icemaker in refrigerator that I was instructed to us for ice did not work

I had to purchase ice. Residence Inn should be a lot better than this

Business

6/10

Pleasant

25 Apr 2021

Verified traveler

Parts of the room were updated, but the bathroom was not. For the price the amenities were not very good. The staff was very friendly. I would probably not stay here again.

Leisure Family

10/10

Exceptional

19 Apr 2021

Verified traveler

Lovely room

Friends_and_family Family

10/10

Exceptional

11 Apr 2021

Verified traveler

it let me have my service dog with me. great place to stay.

Leisure Pet

10/10

Exceptional

04 Jan 2021

Kendra

Excellent Stay

I always stay here when I want to get away!! Every time it has been a great experience

Partner

8/10

Excellent

31 Dec 2020

Verified traveler

Clean and spacious rooms. Front desk staff flexible with late check out.

Business_and_leisure Family

10/10

Exceptional

30 Dec 2020

Dan

Only complaint would be I wish they had better blankets. Everything else was great.

Business Self

8/10

Excellent

27 Dec 2020

Ronald

Breakfast bummer

It was all good. I didn’t care for the breakfast options, I understand the whole Covid-19 safety but breakfast needs to better then a pack and go.

Friends_and_family Family

6/10

Pleasant

26 Sep 2020

Verified traveler

Great people!

Great staff, but hotel was well used. It had no cover for loading/unloading (and it was raining). Parking was not ideal, and hotel was older, probably in need of an upgrade. The staff was very nice.

Business

8/10

Excellent

03 Sep 2020

Verified traveler

Room was comfortable, staff very accommodating to my needs.

Business Family

4/10

Poor

17 Aug 2020

Verified traveler

Ants & Roaches

If you book with this hotel, please check under the couches and beds. There were ants all in the couch and on the floor. On top of having ants, I had to kill two roaches with one being a huge cockroach! The carpet was torn in places and the ceiling was peeling in spots. On the upside, the a/c worked great, but I do not plan on staying here again

Friends_and_family Family

6/10

Pleasant

16 Aug 2020

Trazarra

Bugs

The hotel is good but our room had cockroaches. I had to buy bug spray.

Friends_and_family Family

2/10

Poor

13 Aug 2020

Danielle

THIS IS NOT A ONE NIGHT STAY PET FRIENDLY PLACE!!! If you are staying long term the pet fee is understandable, but a one or two night stay and a pet fee with taxes and more fees of like $140 on top of the regular room fee is crazy - and deceptive since it is not clear when making the reservation. I was expecting the regular $20 is fee for a pet that I thought was already included since that is what I requested when i made the reservation. I get the disclaimer that additional fees may apply if i order something like room service or I take the towels or something like that, but when I request a room and disclose that I am bringing a pet I expect those fees to be included in the room rate. It would be the same if I added more people to the reservation.... if the fee is going to be unusually high there should be a CLEAR AND BOLD notification. On top of all of this they also charged my card for the stay - so the fees are actually only $80 for the pet fee and Expedia is charging me another $40-$60 on top of that (I am still waiting for them to correct the bill)

Friends_and_family Pet

6/10

Pleasant

10 Aug 2020

Shelby

The room was just not very clean. I've seen this trend more and more from the Marriott. Probably will stay away from their Hotel lines in the future.

Friends_and_family Family

4/10

Poor

22 Jun 2020

Kiesha

Well first the rooms weren’t that clean, bed sheets and pillows had hair on it. Bathroom was nasty dirty, housekeeping never came to our room and cleaned.The hallway had an odor to it!

Friends_and_family Family_with_children

6/10

Pleasant

14 Jun 2020

Desiree

Requesting a refund

Gotta love bugs crawling all over the bed

Friends_and_family Family

4/10

Poor

02 Jun 2020

Verified traveler

Not what I expected

Breakfast was a bag that included children’s yogurt, an orange, water, and nutri-grain bar. I always had to look for someone since the front desk was not manned. No tissue or soap in the bathroom upon arrival. I needed to extended my stay but changed hotels. I do not recommend.

Friends_and_family Family

10/10

Exceptional

14 Feb 2020

Kevin

Wish it had a bigger workout room

Business

10/10

Exceptional

09 Feb 2020

Randy

Rooms very large with attached kitchen. Staff was first rate always very courteous and helpful. Centerline located on Killeen. Would use this facility anytime

Friends_and_family Family

4/10

Poor

07 Jan 2020

Daniel

Needs help

Air conditioner was as loud as a jet engine,used towel hanging on back of bathroom door nobody at front desk sponge for cleaning dishes was disgusting I didn’t want to use dishes truly poor

Partner

8/10

Excellent

03 Jan 2020

KG

The property is clean and the staff is very friendly.

Friends_and_family Partner

8/10

Excellent

27 Dec 2019

Verified traveler

Came to spend Christmas with a service friend deploying soon

Friends_and_family Friends

6/10

Pleasant

01 Dec 2019

Jack

The rooms need maintenance... the room I was in had mold and mildes

Business_and_leisure Friends

8/10

Excellent

26 Nov 2019

Tom

Friendly staff. Clean property. Conveniently located a few miles from Fort Hood main gate.

Business Self

6/10

Pleasant

25 Nov 2019

Verified traveler

No good breakfast and the room very dirty

Friends_and_family Family

10/10

Exceptional

20 Nov 2019

Verified traveler

Great accommodations

The kitchen is great! They have stainless cookware & almost everything we needed to do our own meals.

Business Family

10/10

Exceptional

03 Sep 2019

Verified traveler

Mystay

I love staying at residence inn. It is always clean, the staff is amazing. And they accept my four legged friend. Very dog friendly. I love having a room where i am self sufficient. A full kitchen, a king bed, and a large couch. What more could i want? I have stayed here often and will stay again in the future.

Self

10/10

Exceptional

02 Sep 2019

Verified traveler

Expedia offered me an extra 10% off, but when it was time to pay on line, there was no place to enter the code! Did not receive my extra 10% off. Property was very good. Only problem was the A/C was very loud. Would stay there again.

Friends_and_family Family

8/10

Excellent

26 Aug 2019

Luis

Well maintained. Clean. Staff was very friendly. Parking was a little tight. But overall an excellent stay

Business Family_with_children

8/10

Excellent

07 Aug 2019

Verified traveler

My room had everything I needed was really nice it was like an apartment. The bed was very nice and big and soft. Didn’t hurt my back. Breakfast was good as well

Friends_and_family Family

8/10

Excellent

27 Jul 2019

Cedric

Great stay. Killeen is just not my cup of tea

Family

8/10

Excellent

16 Jul 2019

Carol B

Good, clean & convenient

Very good hotel. Clean, comfortable room. Breakfast room attendant was especially helpful, since I have some food allergies. The only reason this is not a superior review I'd that I asked twice for a replacement light bulb, and it was never delivered, and the bathtub is very slippery and there was no mat for tub. This is a bit dangerous for a senior. However, everything else was very good.

Partner

8/10

Excellent

15 Jul 2019

John

Nice spacious rooms

Hotel was convenient to the freeway, and the rooms where spacious and accommodating.

Family

10/10

Exceptional

11 Jul 2019

Verified traveler

They just thought of everything. There was moment when I needed something and it was not there. Just excellent all the way around.

Friends_and_family Partner

10/10

Exceptional

07 Jul 2019

Verified traveler

Great hotel!

Very nice facility. Would definitely stay here again.

Family

10/10

Exceptional

06 Jul 2019

James

All the amenities

Very clean and quiet. Excellent customer service.

Partner

8/10

Excellent

06 Jul 2019

Hector

A little bit disappointed but ok

Overall, it was good. My only complaint is about the location of the room. I asked for a quiet relaxing room, preferably upstairs. We are seniors. We had a first floor room close to the pool and entrance. Young guys in and out, kids screaming and on top of it, people on top room walking constantly. It was not pleasant. Breakfast great . Clean rooms, even though we believe new mattresses are due. Still I would recommend this hotel. Marriott hotels are the best. We stayed for one night only, our trip was to attend a funeral and we needed peace.

Family

10/10

Exceptional

05 Jul 2019

Young

Best bang for your buck

Great place to stay and good price for such a nice suite

Family

10/10

Exceptional

04 Jul 2019

Jesse