Name: Hallmark Inn and Suites
Address: 4500 E Central Texas Expy, Killeen, 76543, US

2/10

Poor

27 Jul 2026

Nicole

I got there and it looked nice, until you got into the room. Holes in the walls, writing on the walls etc. went to the staff and made them aware, they moved my room so I wasn’t held accountable and the second one was worse than the first! a microwave that clearly caught fire at least once. Rusted out fridge. The beds smelled purely of piss. I was mortified. I asked for a cancellation immediately bc I was not comfortable paying 200$ for what they gave it wasn’t worth it! I was told the power was out and that a refund couldn’t be issued till it came back and that I needed to cancel through where I paid. Where I paid told me the hotel needs to issue it. So I called the hotel and they couldn’t give me an answer and I now have to wait for them to call me back. Nightmare experience and will never go back!

8/10

Excellent

04 Jul 2026

Lisa-Marie

the room smelled of mold and there where roaches. the property was quiet but the front desk staff where very helpful and pleasant.

Self

2/10

Poor

28 Jun 2026

Jasmine

My room had nasty debris left behind a night stand, the heater had sparks go off when barely turning up the temp, the room next to me had a broken window, my bed had spots from whoever else was there prior, there were NO pillows on the bed in other words EEEEEUUUYUCK !

Self

10/10

Exceptional

15 May 2026

Mike

Ice cold a/c. Great food next door

10/10

Exceptional

16 Mar 2026

Jeffrey

Amazing

10/10

Exceptional

20 Dec 2025

Kendrick

Enjoyed my stay

Self

10/10

Exceptional

11 Dec 2025

Daniel

The staff

Self

10/10

Exceptional

10 Dec 2025

Rose Marie

Stayed a couple more days

Partner

10/10

Exceptional

09 Dec 2025

Rose Marie

It's was outstanding

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Rose Marie

It was okay

2/10

Poor

14 Nov 2025

Christina

I only cuz they don't have a zero no AC breakers would trip constantly everything was wore out holes and doors

Leisure Family

10/10

Exceptional

11 Nov 2025

Christina

Great stay quiet

Leisure Family

4/10

Poor

07 Nov 2025

brenda

1) Door did not lock(bolt lock didn't line up,chain broke)
2) No Ice
3) No trash cans
4) Both chairs broke
5) Had to plunge toilet each time it was used(3 Guests), In morning had to use towels to soak up water on floor.
6) Only One packet of coffee(3 Guests)
7)No Coffee cups (only plastic water cups)
8) Hair dryer didn't work
9) No Iron or board
10) Bathroom door didn't close / lock
11)No History channel
12)Lamps didn't work
13)Lights on the walls , beside bed, and opposite side wall didn't work
14)Fire Detector didn't have battery
15)Was not real clean or sanitized
16)Checked in at approximately at 11:50 pm staff at desk was not real friendly.

Morning staff at check out was real friendly.

Friends_and_family Family

2/10

Poor

06 Nov 2025

Christina

We booked a room and they couldn't take us in we sat around in the parking lot for about an hour trying to resolve this and ended up having to stay somewhere else after we had already paid for that place.

10/10

Exceptional

05 Nov 2025

Jace

A pleasant stay.

Business_and_leisure

8/10

Excellent

30 Oct 2025

Keith

Yes

2/10

Poor

12 Oct 2025

Melissa

Too much mingling around some staff unprofessional, they tell your personal information to other residents and they will steal a penny from in front if your door, you can do better

Business Self

6/10

Pleasant

30 Sep 2025

Missie

I'm not gonna lie the room was clean. There are no holes in the wall, no visible bugs crawling inside and no odor when you first walk in. Yes, rooms are ole school, no smart. TV, but uh, you get what you pay for and it is very affordable in a conventional location close to the freeway. But where I was stoic there were too many people lurking around watching everything that you do sitting on the doorsteps, as soon as I opened my door one guy even tried to Bogart his way into my room, when I had the door open for a brief second askin to use my phone to call. hips mama that was odd and weird. But I'm not the type a person to associate with people I don't know, especially since I work hard earning an honest living, and a veteran. I always hold my head up high no matter how low someone try to take me. The people at the front are very nice and professional and yea there is one black female housekeeper who was super sweet. If you do stay here, keep you and your family to yourself. Don't leave anything and I mean, anything important laying around? Keep your doors shut and stay on top of your A Game. The devil is always a liar. If you in the service just getting to hood and have a family dont you stay your ass there. This is for people on strict budgets and as hoodified as me. Take care folks

Leisure

10/10

Exceptional

21 Aug 2025

Teena

Love the way they work with you

10/10

Exceptional

11 Aug 2025

Malaki

The front desk attendants are awesome

8/10

Excellent

27 Jul 2025

Raymond

Old

Room need up keep

Self

4/10

Poor

23 Jul 2025

Erica

The fact you have to pay for tissue is crazy.

Leisure Family_with_children

8/10

Excellent

14 Jul 2025

KIMBERLY

Easy check in friendly staff

Leisure Family

2/10

Poor

13 Jul 2025

Paul

Camera dont work every unsafe and a lotbof drug activity

Business_and_leisure

8/10

Excellent

11 Jul 2025

KIMBERLY

The staff were friendly

Leisure Family

8/10

Excellent

11 Jul 2025

KIMBERLY

The staff were friendly and helpful. Easy check in and out

Leisure Family

6/10

Pleasant

28 Jun 2025

Sunny

Dirty

Business Self

2/10

Poor

10 Jun 2025

Thomas

Ghetto a lot of suspicious people walking around I spent most of my time watching out for my car than anything else. The room was filthy, the bed was broke it was on a box that was too small for it there was 2 TVs and one didn’t work, the mini fridge was rusted and nasty, the walls looked like they were never cleaned the door didn’t lock, somebody else was able to unlock the door with a different key card

Leisure Partner

2/10

Poor

10 Jun 2025

Mohannad

Bad

Business_and_leisure Self

2/10

Poor

30 May 2025

Martell

Bed bugs

Business_and_leisure Partner

10/10

Exceptional

20 May 2025

Kimberly

Blank

Business Self

10/10

Exceptional

20 May 2025

Kimberly

Privacy

Business Self

2/10

Poor

03 May 2025

Alan

Got bit by a bed bug. Very old and dank. Not recommended at any price.

Leisure Self

6/10

Pleasant

15 Apr 2025

Rita

It was convenient and the restaurant next door was great. Didnt get towels for 2nd day. We had to move the refrigerator to another plug outlet to use it and the mattresses were bad. One had stains on sheet and the other one had ad an old ra

Leisure Family

6/10

Pleasant

09 Mar 2025

Kenisha

N/a

10/10

Exceptional

08 Mar 2025

Rodney

Friendly staff

10/10

Exceptional

19 Feb 2025

Jason

Cheap and nice

Business_and_leisure Family_with_children

4/10

Poor

27 Jan 2025

Cassandra

Dirty

Leisure Partner

2/10

Poor

20 Jan 2025

Cali

Could be a lot better

2/10

Poor

07 Dec 2024

Jeramie

Staff were polite during check in. Got to my room and tried to open the door and the handle was broken so I had to push the handle into place to catch the tumblers, oh well right? As long as it locks. Immediately on entry I turn on the light and roaches scattered across the bed closest to the door, apparently there was a meeting on the bed cause there were a bunch. I pulled the sheets back on the other bed and 2 more ran off. I’ve stayed in some shitholes before, but this one was probably in my top 3. Won’t stay here again. I booked on Expedia so I just Simply turned my key in and left.

Business Self

2/10

Poor

11 Oct 2024

Fauztin

There was bed bugs and thats all im going to say.

Business Self

2/10

Poor

11 Aug 2024

Charisma

In between not having any hot water for 14 days other than 5 hours of it and 14 days without my front door being able to be locked properly and securely and getting robbed to the very last day I stayed there the hotel staff got very hostile to where the police were called I would never ever be here again

2/10

Poor

11 Aug 2024

Charisma

In between doors that aren't can't lock properly and get involved and not having hot water for 14 days other than the 5 hours the first time they try to fix it staff also gets hostile if you try to complain

2/10

Poor

11 Aug 2024

Charisma

This property I stole it stayed a total of 28 days 14 of those days with that hot water Even though I spoke to them every day about getting me hot water And the rest of the 14 Was an unsafe conditions due to The front door Not being able to be secured properly Anybody that came by that was able to wiggle it it was able to open On that 13th day of staying in that room I was robbed That's when they put me in the room with no water Very last day I had had it staff became hostile

Business_and_leisure Pet

2/10

Poor

11 Aug 2024

Charisma

Sister Hotel homerton put me in a room first that did not have a secure door and I got broken into but the second one had no hot water the hot water heater was leaking and mildew no matter how many days how many times I told them to fix it only twice did somebody come over and only once that I have hot water for 5 hours out of 14 days and then the very last day the staff became very hostile when trying to address the situation.

4/10

Poor

07 Aug 2024

Charisma

I have been staying here for about 2 weeks now I've been moved into my second room and my first room I complained since day one about the door not being locked properly and about 5 to 6 days later my room was broken into and things were stolen now the second room had no hot water other than a few hours on two different days and the bed that I am sleeping in is completely broken underneath the wood is starting to fall apart and they have not come to fix me the one of them they sent somebody out to hit fix the water heater and it breaks within hours

Business_and_leisure Pet

2/10

Poor

01 Aug 2024

Charisma

In between not having any hot water for 14 days other than 5 hours of it and 14 days without my front door being able to be locked properly and securely and getting robbed to the very last day I stayed there the hotel staff got very hostile to where the police were called I would never ever be here again

6/10

Pleasant

27 Jul 2024

Charisma

I did like how courteous they were in the beginning when I stayed here however I'm very unhappy with the fact that I complained about my door being able to be unlocked without the key since day one and eight maybe nine days later somebody broke into my room and I lost things that were irreplaceable to me then they wanted to move me to safer her room

Business_and_leisure Pet

2/10

Poor

08 Jul 2024

Chris

Nasty

After getting the key and walking into this disgusting place, I took a few pictures and went to the front desk. The smoke detector was covered in plastic that was yellow from what I can only assume was from chemicals being burned on spoons. The pillows were unbelievably disgusting, less than 1/4 inch of TP on the roll with no extra but they are willing to sale you a roll for $1. Take a look at the pictures before you decide to stay here. No Refund, No room change, manager was rude.

Partner

4/10

Poor

18 Jun 2024

Raquel

I asked for a non-smoking room and the room had a combination of cigarette smoke and paint that made me wake up with a headache.

Business Self