The Dragon Hotel

10/10

Exceptional

09 Mar 2026

Jose

Lovely last minute stay in a large room very quiet and close to amenities.

6/10

Pleasant

07 Mar 2026

Mick

Was ok for work. Wife would have cried though.

6/10

Pleasant

06 Mar 2026

Matthew

The room itself is a bit tired, carpets not very pleasant, wouldn't necessarily put me off booking again but this is more just feedback. Everything worked ok, although a bit surprised to have to pay £10 to park in the hotel's own car park.

Self

2/10

Poor

02 Mar 2026

danny

Blood on carpet and walls. Carpet was filthy and wet in places and net curtains need a good wash. I won't be coming back.

Partner

4/10

Poor

01 Mar 2026

sharon

I've stayed at the hotel previously, but not for years. Unfortunately the hotel has not had any money spent on it and it is in need of a refresh. Whilst the staff were lovely, the room itself was tired and very cold, I did not have a comfortable night's sleep at all.

Friends_and_family Friends

2/10

Poor

01 Mar 2026

David

The hotel is very tired and is in need of a complete refresh.
Curtains in room were stained and shower was very old.
Windows are not double glazed as there is a lot of noise from the traffic outside and we were on the 7th floor.

Partner

10/10

Exceptional

12 Feb 2026

Amanda

Pleasant staff , helpful on arrival
Room was large and spacious
Very comfortable
Decor Little bit dated

Leisure Partner

6/10

Pleasant

30 Jan 2026

s

Cold and smelly, but clean and good location

6/10

Pleasant

26 Jan 2026

Andy

Very nice

Business Self

4/10

Poor

21 Jan 2026

Michael

This hotel houses asylum seekers and vulnerable adults as part of a contract with local council. I arrived with no cars in carpark. Kitchen and bar closed. Single young men walking around the inside and grounds with no purpose. After questioning reception they admitted the above. If I had know I wouldn’t have stayed. They took that choice away from me and left ME vulnerable as a paying customer.

Business

8/10

Excellent

01 Jan 2026

David

Stayed here before. Decent hotel

Partner

4/10

Poor

30 Dec 2025

Vicky

Bar staff rude and was away from the bar
Offering flat lemondae with gin
Chef was very friendly and acomadating
Main doors adjar when asked why this was as my partner is partially sighted and had to walk side ways through them
they said it was due to the cold which is unacceptable as the public are not cosidered never mind people with disabilitys or prams

Partner

2/10

Poor

28 Dec 2025

David

Room was freezing had heater but it did not make a whole of difference 18 degrees was the best it got
Resteraunt also cold. Really dissapointed with the whole experience and would not return

Partner

10/10

Exceptional

21 Dec 2025

valere

Room was great so were the staff will book again

Friends_and_family Friends

10/10

Exceptional

21 Dec 2025

Felicia

Beautiful place

8/10

Excellent

21 Dec 2025

Peter

Carpet in room was worn and threadbare. Otherwise a good size room that was clean and tidy

Leisure Friends

8/10

Excellent

20 Dec 2025

Christopher

Breakfast was good, check in and out easy, room was fine, maybe a little tired. Could do with more sockets or USB ports.
Lifts not really adequate, one was out of action and they are very small, max 2 adults.

Leisure Self

10/10

Exceptional

20 Dec 2025

Michael

The staff were fantastic

Leisure Partner

8/10

Excellent

19 Dec 2025

HUGH

The room was spotless and spacious great view the staff were friendly everything was great apart from no heating in the room especially the last few days when it was raining and windy

10/10

Exceptional

14 Dec 2025

Adam

Great room and service and excellent breakfast

Partner

8/10

Excellent

14 Dec 2025

Kevin

Staff were brilliant room was a bit dated and grubby bed was comfy all in all hotel needs updating

Leisure Partner

8/10

Excellent

13 Dec 2025

Marcus

Staff friendly and helpful

Friends_and_family Family

8/10

Excellent

10 Dec 2025

Jeanette

Friendly staff, clean room, nice breakfast option for a reasonable price. Walking distance from the places we wanted to go. The shower lacked pressure but not sure if they have the power to fix that! The furnishings are worn but everything was clean and that's all I care about

8/10

Excellent

10 Dec 2025

ed

Helpful friendly staff very clean rooms

Leisure Self

8/10

Excellent

09 Dec 2025

Helen

Really nice staff on front desk. Clean room. Parking straightforward.
Quiet stay, close to dinner options.

Self

6/10

Pleasant

06 Dec 2025

Khurram

Nice location & spacious rooms, comfortable bed, view from our room was beautiful, I would definitely recommend it
Staff kind & helpful

Business

8/10

Excellent

05 Dec 2025

Jeremy

The room was clean, reception staff helpful. Breakfast was good but had to wait for the buffet to be re stocked

Partner

8/10

Excellent

04 Dec 2025

jamie

.

Business

8/10

Excellent

01 Dec 2025

Richard

I was charged price on day not when i booked in july.

Leisure Self

2/10

Poor

30 Nov 2025

Andrew

No heating room felt like -1 terrible draft from the window, and to top it off, No hot water, breakfast was good we reported to the reception, to which, they said no one else had complained to be fair. Very disappointed

Leisure Partner

4/10

Poor

30 Nov 2025

Graham

Single bed , mattress very thin, springs felt through it. No hot water in the morning

Friends_and_family Friends

2/10

Poor

28 Nov 2025

Jeffery

The heating did not, room really cold compounded by windows that did not close property. Once reported the put a small heater in which was ineffective.

A couple of room lights did not work

The carpets were heavily stained.

The breakfast was cold, the fried eggs were Luke warm.

Partner

6/10

Pleasant

28 Nov 2025

Ann

The room was a disgrace carpets cut into pieces side tables scraped smell of damp

4/10

Poor

24 Nov 2025

Alan

Hotel tired and requires updating. Only one lift working which could only hold three people. Room cold, heating system not working, bar area cold, not heated. Bed had thin duvet and no additional bedding. Breakfast staff very cheerful and helpful.

Leisure Partner

8/10

Excellent

23 Nov 2025

Leeanne

Clean rooms

Partner

2/10

Poor

23 Nov 2025

Sharon

The room was awful. Damp on the walls. Damp smell throughout the room. Stains on the headboards and chairs. Television didn’t work. Very dates. Scaffolding outside the window. Absolute cheek to charge £100 for 1 night

Friends_and_family Friends

2/10

Poor

23 Nov 2025

Raika Antonielle

By the reception, I could guess it was an old hotel. Only one lift, with a capacity for 3 people without luggage, was working. The room was disgusting. The bedsheet was dirty, the carpet full of holes. Went to the reception to complain and get a new bedsheet. They brought two new ones, and when I changed, I noticed the mattress was actually a kind of two-seater sofa, and it was wet. When I went to check the other bed, the bedsheet was also dirty. The 3rd bed my friend slept in was awful and she had to sleep sat on the bed. The heater didn't work properly either. The worst stay we have ever had in my entire life.

Friends_and_family Friends

10/10

Exceptional

22 Nov 2025

Ala

Thank you for this lovely place it’s reminded me when I stayed one day in the Dorchester in London it has similar old buildings and old furnishings all around it’s lovely to stay with a nice place like yours 👍

Leisure Self

6/10

Pleasant

20 Nov 2025

Mark

Basic hotel with a very odd room that had wood for curtains!

Self

8/10

Excellent

18 Nov 2025

stuart

The room was good Value for money and staff great , breakfast was extra at £11 ,if you like a hot good quality breakfast then avoid the fried eggs like plastic sausage cold and cheap,hash brown and beans ok , toast had a weird taste.car parking was £10, normally I pay £5 at a similar hotel.over all hotel was A+

Business_and_leisure Self

6/10

Pleasant

15 Nov 2025

Angela

I booked this trip so my daughter could visit Swansea university with her cousin. I booked breakfast but the hotel told them I hadn't (have had this problem before with Hotels.com).
They're only 18 so didn't want to complain but they said the TV didn't work and the toilet didn't flush properly either.

Friends_and_family Family

8/10

Excellent

13 Nov 2025

Lilian Marlene

Great selection of different foods for breakfast

Partner

10/10

Exceptional

12 Nov 2025

Ann

Everything was excellent including the very helpful and pleasant staff

Self

10/10

Exceptional

12 Nov 2025

Aled

Room nice and clean. Staff very welcoming and helpful. Did not have breakfast and the bar was clsed after the concert

Friends_and_family Family

8/10

Excellent

11 Nov 2025

Philip

Yes and yes

Partner

6/10

Pleasant

10 Nov 2025

Steph

Lifts were small and never let anymore than 2 people in then said it was overloaded! Rooms could do with more pillows as they weren’t the best

Partner

8/10

Excellent

09 Nov 2025

david

Staff were very friendly and helpful

Partner

10/10

Exceptional

09 Nov 2025

MR A P

Great location, attentive and helpful staff, good bed

Friends_and_family Family

10/10

Exceptional

02 Nov 2025

clare

Everything was brill , could park right by hotel we had breakfast room was clean staff were lovely and it's right close where we were going Thankyou for a lovely stay x

10/10

Exceptional

30 Oct 2025

Peter

Very good hotel

10/10

Exceptional

29 Oct 2025

Ala

Yes beautiful lovely place great reception and wonderful day 👍

8/10

Excellent

27 Oct 2025

Brian

Great location very helpful staff comfortable room

Partner

6/10

Pleasant

25 Oct 2025

Frederic

This hotel needs serious refreshment! Stayed here twice, because of the car park, it’s clean don’t fet me wrong! We stayed last year and the left hand lift is still isn’t working!

Leisure Partner

6/10

Pleasant

23 Oct 2025

Tony

Great staff - sub standard facilities

This hotel has 5 star staff but 2 star facilities. The reception looks good when you arrive. However - when you get to the rooms , they are substandard old and dated. The shower wafer did not even achieve the standard temperature.
Breakfast was horrible.
Cheep food the tasted nasty.
There were so many signs that the owners do not spend any money on maintenance or providing a good service.
The last point I found funny.
They play Spotify music over breakfast - but even this is the free version of Spotify with adverts.
Oh and parking is a cramped bin yard.
Honestly - best avoided

Business

8/10

Excellent

19 Oct 2025

Gareth

Fantastic location for Swansea Arena.
Perfect for the price

Leisure Friends

10/10

Exceptional

19 Oct 2025

Jane

Lovely stay for one night. Would have appreciated two pillows. Clean room and bathroom.
Great sleep, not noisy at all.
The most wonderful smiley welcome for breakfast in the piano room. The lady was very helpful and busy replenishing items. That lady deserves a pay rise for all her hard work.

Friends_and_family Family

6/10

Pleasant

17 Oct 2025

Shaun

Cleanliness wasn’t the best, don’t think the carpet has been hoovered or cleaned in a while, bits everywhere especially down the side of the bed. And stains in front of the sofa

Couldnt really open my windows as there was some kind of air ducting outside making noise all through the night so not the greatest sleep due to the warmth of the room and noise from outside.

The room did look quiet nice and looked like it’s had had a lick of paint and bathroom refurbed which was nice.

Least i got the correct room id booked this time.

Self

10/10

Exceptional

14 Oct 2025

alwen

Great place to stay convenient to transport, shopping, venues. Room was clean and comfortable, the staff very helpful and friendly. Parking on site but is chargeable. Didn't have breakfast.

Partner

10/10

Exceptional

12 Oct 2025

Michael

All areas very clean and tidy, friendly and helpful staff.

Leisure Partner

8/10

Excellent

12 Oct 2025

Joanne

The staff at the hotel where very welcoming, the room was big and spacious however a little dated, the bed was super comfy this was a surprise for me.
Carnt get over having a separate room with a sofa however the sofa was in the bedroom so really a bit os a useless room, the lift said it would carry 3 people but kept saying it was overloaded if 3 got in, the breakfast was very basic the sausages where disgusting to the extent i dont think could eat one ever again,, the bistro the waiter took ages to get my husband's drink he ordered ( at least half hour) then the pizza i ordered was out of stock so had to wait even longer after i changed my order, that was not a good experience,.
Would i stay here again if i was in the area yes i would as it was quiet and local to all the shops

Leisure Partner

6/10

Pleasant

07 Oct 2025

Mike

Cheap hotel, that could do with a bit of an update. Staff are friendly & professional. Generally ok.

Business

8/10

Excellent

03 Oct 2025

Paul

Room was nice, just dated. Bed was comfy. The shower was great, nice and strong. Location is great in center of Swansea, close to shops and restaurants.
It’s nice having ample parking available.

Partner

2/10

Poor

02 Oct 2025

Alan

Staff were friendly, however only one lift worked, which would accommodate 2 persons max. Only 1 person with baggage. No buffet breakfast on Saturday morning, the room size was small really

Leisure Partner

6/10

Pleasant

30 Sep 2025

Elke

Unser Zimmer war sauber, aber in einem sehr abgewohnten Zustand. Der Teppich war schmutzig, abgetreten und schlug Wellen. Einer der beiden Fahrstühle war außer Betrieb, scheinbar schon länger; der andere war winzig, alt und sehr langsam. Der Frühstücksraum bot einen trostlosen Anblick, das Frühstück war mangelhaft und seinen Preis nicht wert. Die Kaffeemaschine war defekt, als Alternative wurde auf die Beutel mit Instantkaffee verwiesen. Am zweiten Morgen gab es Kaffee aus einer Thermoskanne - leider ungenießbar.
Die unmittelbare Umgebung des Hotels war schrecklich, große Baustellen, viele leerstehende Geschäfte und die noch offenen Geschäfte nicht unser Geschmack.

Partner

6/10

Pleasant

30 Sep 2025

Samantha

Location and room were good. Arrived a bit early before check in time (20 mins) and I like most places where they let you have the key, they wanted us to pay for early check-in

Leisure Friends

2/10

Poor

30 Sep 2025

Philip

The condition of the room is very poor and dilapidated, the furniture must be 50 yrs old and the chair was threadbare to such an extent you wouldn't want to sit on it. Added to this they wanted £10 a night for parking which wasn't mentioned in the booking. Totally disappointed with the hotel, the front desk staff were okay and entrance gave the impression it was of a much higher level. Also our window had scaffolding in front of it. The management should be ashamed of putting guests in such a poor room and charging these rates. Years ago the Dragon was seen as the hotel to stay at, sadly its the opposite !!

10/10

Exceptional

30 Sep 2025

Jeff

Always a great stay at The Dragon Hotel. Staff are very friendly and helpful. Lovely room and car park on site is handy.

Leisure Partner

8/10

Excellent

28 Sep 2025

Phil

Receipt and Bar staff was really friendly, the room was good and clean. However, windows was locked shut and there was no iron in the room.

Partner

6/10

Pleasant

25 Sep 2025

Gerry

All a bit tired but nice staff

Business

8/10

Excellent

24 Sep 2025

Teresa

A little dated but clean and great location

Partner

8/10

Excellent

21 Sep 2025

Michael

Disappointing

Only one elevator was working which meant long delays to access the elevator. Carpets were well worn. Breakfast was disappointing. It was buffet style. The bacon, sausage and other items were under heat lamps and the food was very dry.

Friends_and_family Family

10/10

Exceptional

18 Sep 2025

Richard

Good size and clean room helpfull friendly staff good location good breakfast

Leisure Self

6/10

Pleasant

17 Sep 2025

Brian

Reception and bar staff very friendly and welcoming. Good shower and comfortable bed. Our room was very hot, and noise from road through open window disturbed my sleep. Chair upholstery in bedroom was soiled, and toilet flush didn't work properly.

Leisure Pet

8/10

Excellent

13 Sep 2025

Becky

Overall stay was great. The only issue we came across was the lift. Was very small and myslef and partner couldnt use the lift together as we were to heavy for the left to move. Had 2 lifts but in the time we stated only 1 was ever in use. We were on the 5th floor and we used the stairs coming down. Would stay here again though.

Leisure Partner

6/10

Pleasant

10 Sep 2025

Terry

Foyer and staff are very nice, rooms are quite dated and worn out.

Leisure Self

10/10

Exceptional

05 Sep 2025

Jennifer

Standard single beds were narrow - not the full 3foot/90cm

Friends_and_family Family

10/10

Exceptional

05 Sep 2025

Verified traveler

Mattress for the beds

The mattress in my bedroom is not comfortable enough.

Business

8/10

Excellent

30 Aug 2025

Tina

The room was a little old looking but the staff was friendly and helpful and breakfast was good. Convenient location. Close to everything I wanted to do. Would stay again.

Leisure Partner

10/10

Exceptional

21 Aug 2025

Jenny

Lovely helpful staff.

Leisure Self

8/10

Excellent

18 Aug 2025

Z R

Still an excellent hotel.

Clean hotel with good service. Building and decor need refreshment. No bulb in the lamp in my children's room (family room). Not a massive issue so I didn’t mention it to staff, who I'm sure would have sorted it. Bathroom excellent and loads of room. Breakfast buffet not available but hotel wasn't busy and hot breakfast was available on request. We miss the swimming pool. Brilliant location.

Friends_and_family Family

2/10

Poor

12 Aug 2025

Jack

I took a chance and regret it.

Friends_and_family Family

8/10

Excellent

03 Aug 2025

Amanda

The hotel staff were very good, the room clean & beds good. We had a good night with undisturbed sleep & a hearty breakfast. The hotel building is in need of some TLC though, threadbare/frayed stair carpets, the chair in our room needed reupholstering, paint work, woodwork & door frames particularly at suitcase height were bashed & chipped. The overall impression is good though - clean & pleasant smelling, but on closer inspection it is tired & needs refreshing.

Leisure Family

2/10

Poor

03 Aug 2025

simon

The gym was closed and the reception said they had sold all the kit.
Only one lift was working as the other had been faulty for over 2 weeks.
The room was tired as the decor is very old style.
Breakfast was interesting as the coffee machine was faulty, food was ok but everything in tbe dinning room is very old looking and tired!
The staff are all polite and do as much as they can..
I stayed here some years ago and it was lovely, it has gone down in standards and I would unfortunately not stay again and would actively look to stay elsewhere in Swansea.

Business

2/10

Poor

02 Aug 2025

Paul

Room 509. Absolutely disgusting. Chairs were stinking dirty. Carpet very bumpy, desk missing its front, windows had gaps at the top so very noisy.
1 star room.
.

Leisure Partner

4/10

Poor

01 Aug 2025

Hugh

The hotel is old and in need of modernisation. The hotel only has 2 lifts, but only 1 lift was working and this would only hold 2 people. With the hotel being 7 floors ment waiting a long time for a lift.

8/10

Excellent

30 Jul 2025

Chris

Could be better

Decent size apartment, room smelt of animal, smoke alarm in hallway beeped every 30 seconds.

Business

4/10

Poor

29 Jul 2025

Stephen

Bad stay

Stayed here many times but will be considering other options from now on. Second time in month or so that no hot water available for showering, windows do not close properly so noisy,especially in the morning. Only one small lift works, the other has been out of action for at least a year!!

Business Partner

4/10

Poor

27 Jul 2025

Amanda

Owners need to refurb this Hotel!

Although bed was very comfy and bathroom very clean, this Hotel needs a major refurb. Paintwork everywhere flaking off, carpet in our suite was shockingly thin. The windows in our room were covered in condensation so all double glazing needs replacing.

The restaurant for breakfast was rediculously hot so it needs air con. The ceiling in parts looked like it was going to come down! The selection for breakfast was good though.

All in all good service from all the staff but the owners need to invest in it heavily.

Friends_and_family Family

6/10

Pleasant

26 Jul 2025

tracey

Hotel is very dated and quite tired, location is good near to everything .
Breakfast was good , and was included in the price as the nightly rate I think was quite high for the standard of accommodation. we did book for the start of the summer hols so we expected to pay a premium

Leisure Partner

6/10

Pleasant

26 Jul 2025

Crispin

Stayed for one night, on 7th floor only one lift working that only took 2 people. Air con made no difference to room temperature. Shower was a dribble of water - unable to wash hair as no pressure. Room and bathroom were a good size clean but very tired looking.

Leisure Partner

6/10

Pleasant

26 Jul 2025

Brian

Good location, room was sparse and worn

Leisure Self

4/10

Poor

25 Jul 2025

Margaret

The worst view I’ve ever had from a room window 316. Toilet was difficult to flush. Loud scraping noise during night sounded like a bed overhead being moved or it could have been noise from lift! Breakfast hot food was dried up no option to have any fresh cooked eggs but after complaining the coffee machine wasn’t working one of the waiters kindly got me one.

Leisure Self

6/10

Pleasant

25 Jul 2025

Tracey

Good location for what I needed but decor is definitely tired and the shower wasn’t great.

Self

2/10

Poor

24 Jul 2025

Petra

Only one elevator worked. Air conditioning didn't work. Small room. Very expensive for what you got. Tried to check in at 2:30 pm, staff very rude and would not help. Breakfast staff rude.

Leisure Family

6/10

Pleasant

24 Jul 2025

Jeanne

Elevator not efficient. Just average.

Leisure Partner

8/10

Excellent

23 Jul 2025

Stephen

Staff were excellent, polite friendly & courteous, room was a good size but property is tired, needs redecorating and new floor finishes & furniture

8/10

Excellent

20 Jul 2025

Breda

Had a lovely stay in the dragon hotel while over for iron man in July. Hotel was in a great location staff very helpful. Could update the carpet in bedroom, bit worse for wear 😩but overall would stay again.

Friends_and_family Family

6/10

Pleasant

17 Jul 2025

Sheelagh

Difficult to find car park

10/10

Exceptional

17 Jul 2025

John

Good but a lockk problem. Soon fixed

6/10