Name: Woodspring Suites Brownsville
Address: 995 Media Luna Road, Brownsville, 78520, US

2/10

Poor

31 Jul 2026

Carlos

The room (outside the bathroom) was clean enough, no complaints there.
However, the sink in the bathroom was clogged (the water would eventually go down but it would take about 5 min) and the shower had a few too many mold trails.
As for the staff, I dealt with a guy who gave me sarcasm and attitude (not sure about his name, but he had a buzz cut, and a New England Patriots tattoo on his forearm).
I asked for an invoice receipt and he refused time and time again.
The refusal wasn't the problem, it was the attitude he gave, completely uncouth and unprofessional.

2/10

Poor

27 Jul 2026

Jorgd

There was a smell that made my head start to hurt after like 10 minutes, the mattress was soo firm hard to lay on, the cabinets were broken on the room we tried to stay at, didn’t even stay there tried checking out around 12am cause they said that guest checkout/checkin was available anytime, would now recommend

8/10

Excellent

12 Jul 2026

Kacey

Staff was great and helpful. The room was overall clean and nice. A few things, the bed was very wobbly, the bathroom door did not fully close or lock and the table in the room was wobbly was well. Not the biggest deals just thought it was weird but overall we enjoyed our stay.

Partner

2/10

Poor

05 Jul 2026

Shaunte

You get what you pay for and When i walked in you could smell the sitting water in the air. But that wasn’t my big issue. We dropped our things off and went about our day as we were in from out of town. When we made it back the air wasn’t working, it had actually leaked over the entire floor. There was already towels under it when i arrived. Cabinets were missing. The stove didn’t work and neither did the vent fan in the restroom. It even smelled like cigarettes inside. I slept on top of my bed and. I could only sleep 3 hours comfortably before i packed me and my kids up and decided just to drive 5 hours home because we weren’t comfortable enough to sleep there. Very disappointed ,the staff was friendly but that was about it. This place is in terrible shape.

Family_with_children

10/10

Exceptional

04 Jul 2026

LESLIANA

Excelente

Partner

4/10

Poor

28 Jun 2026

Susana

An old building in need of several maintenance issues. Very noisy, walls and flooring were thin, could hear all noises at 3:00 am, especially like moving furniture on the above floor. Bathroom exhaust vent very rusty, bath curtain rod loose, would not hold curtain to the side and the bathtub spout barely hanging onto wall. Would not recommend to anyone.

Partner

6/10

Pleasant

25 Jun 2026

Charles David

People have French standing smoking at the .
Air-conditioning went out at midnight couldn’t get it fixed, there was a hole in the bathroom door. Bed was like a rock. Outside the shower was very dirty. Upstairs people were arguing with each other for a hour at 3am, very unpleasant. Came in the morning and apparently it was parked next to my vehicle

2/10

Poor

24 Jun 2026

Selene

The property is run down and old. There was a clean smell that was very strong, too overpowering to hide an out her smell. There was visible mold and rust. The beds were cots. I ended up checking out after 10min and taking the loss.

Family

4/10

Poor

18 May 2026

Adriana

The plate was dirty and it smell. Everything was dirty even the faucet will you open the water?

Friends_and_family Family

2/10

Poor

17 May 2026

Raymundo

Sucio con cucarachas , huele mal, la regadera sucia, la cocinera sucia

Family

2/10

Poor

28 Apr 2026

Dean

Really pictures are needed to truly describe how bad this hotel is. From the outside it looks great. The inside is terrible. When I first opened the door to the room I was hit with a strong wet, musty odor, reminiscent of a dirty wet dog. Next when you enter the bathroom the sink was broke and fixed with caulking. The toilette wouldn’t flush. The bathtub looked like someone dedicated and tried to wash it down unsuccessfully. The air ducts were coated with dust and lint. NO WAY was this room fit to stay in.

Family_with_children

2/10

Poor

22 Apr 2026

Cecilia

I tried communicated and asking if my night could be changed. My moms diabetes got uncontrolled and was in E DKA. we stayed three nights four days. I’ve been exhausted, I tried communicating both Expedia and the hotel
None tried to help me. I am disappointed and lost $100. I had planned a night away for Monday night not even a busy night at that. I tried canceling since Saturday night. I had tried canceling but after Friday at a certain time it could not allow me. I was in a bad situation, I lost money, did not check in. God bless at least I did not lose my mother, she made it out of the hospital!! Thank the lord, you guys were stressing me out more tbh instead of maybe being a light in’s dark tunnel definitely made it worse. You should work on customer service especially for moments that are out of control

Self

6/10

Pleasant

14 Apr 2026

Alfredo

Yes

4/10

Poor

13 Apr 2026

Luis

The hotel has poor maintenance, disgusting to say the least.

Partner

8/10

Excellent

13 Apr 2026

Alfredo

Good

10/10

Exceptional

05 Apr 2026

Jesus

Clean room

2/10

Poor

29 Mar 2026

Nestor

This has been the worst hotel experience I have ever had. The photos published online are misleading and do not accurately reflect the actual condition of the property.

From the moment I entered the lobby, there was a noticeable unpleasant odor, which continued throughout the hallway leading to my room. Upon entering the room, the floor felt sticky, and the furniture was incomplete, lacking basic features such as drawers.

Additionally, the toilet seat was loose, and there was no running water from the bathroom sink. When I reported these issues, I was informed that there was no maintenance staff available on weekends, which is unacceptable.

Overall, the service was extremely poor, and the condition of the facilities did not meet even basic standards. I would not recommend staying at this property.

Family_with_children

2/10

Poor

16 Feb 2026

Alisia

The room was very stink with mold

Friends_and_family Family

4/10

Poor

14 Feb 2026

marlen

It looks very nice from the outside, but it smells musty terrible inside and the floors are very dirty.

Friends_and_family Family

8/10

Excellent

13 Feb 2026

Vildo

Staff was courteous.

8/10

Excellent

28 Jan 2026

Maria

Good stay!

Leisure Partner

4/10

Poor

22 Jan 2026

Jorge

Just average. Good price.

Business Self

2/10

Poor

14 Jan 2026

Manuel

Toilet was plug no tools to unplugged and no body no ask for help

2/10

Poor

13 Jan 2026

JOSE L

Floor was sticky dirty, kitchen lower cabinets had mold. Shower curtain rod was barely holding on walls. Toilet was noisy all day and night. A/C was smelling, like filters need to be replaced. Over all, this was the worst hotel we ever stayed in of course it was the cheapest. You get what you paid for!!!

Business_and_leisure Partner

6/10

Pleasant

29 Dec 2025

Ennedina

Room was okay. Shower curtain did not stay closed

4/10

Poor

26 Dec 2025

Joel

The toilet wasn’t working properly
Floor was to dirty.

A/c was working good

6/10

Pleasant

26 Dec 2025

Josue

The smell in the trim was terrible but I guess it wasn’t a bad place to stay for the price

2/10

Poor

22 Dec 2025

Juana

Staff at the reception super disregarding , super duper disappointed

Family

8/10

Excellent

22 Dec 2025

Joel

Everything was good just room smell not to good

2/10

Poor

13 Dec 2025

Kenneth

Bedsheets looked dirty, small specks of trash in the air conditioner. Shower looked filthy, window blinds were broken and chipped. The foundation on the floor was extremely shaky when walking around. Didn't even get a partial refund when checking out early than expected. Definitely will not be returning back here.

Friends_and_family Family

10/10

Exceptional

07 Nov 2025

Ruben

Cool

Business

8/10

Excellent

20 Sep 2025

Jose

friendly staff

Leisure

2/10

Poor

10 Sep 2025

EDGAR IVAN

Dirty

10/10

Exceptional

01 Sep 2025

Marisa

Friendly

6/10

Pleasant

11 Aug 2025

Georgina

Like my Dad always said. You get what you paid for. So that is how I would respond to. I got whatever paid for. Not the most comfortable bed but it was ok. Bare necessities however, I thought it would have dishes etc.

Leisure Partner

8/10

Excellent

15 Jun 2025

Martin

They need improved on the internet/wifi...

Business Self

4/10

Poor

09 Jun 2025

Cruz

No service. No one ever in the front. You had to take care of your own trash. Never in my life have i ever experienced that. First and last time i ever stay here.

Friends_and_family Family

6/10

Pleasant

27 May 2025

Anna

Filthy, dirty and didn't get the room with 2 beds that we requested. We were given a full bed that 3 of us adults slept on.

6/10

Pleasant

20 May 2025

Evonne

N/A

Business_and_leisure Partner

10/10

Exceptional

11 May 2025

Orlando

We checked in late and they were very friendly

Leisure Family

2/10

Poor

07 May 2025

Raúl

Terrible staying fue lack of hygiene

Friends_and_family Family

2/10

Poor

29 Apr 2025

JAIME

Really bad experience too much cockroach

4/10

Poor

05 Apr 2025

Mary

Couldn’t sleep the shower was leaking and so was rest room so I couldn’t get a good rest.

Business Partner

2/10

Poor

03 Apr 2025

Cindy

We did not stay there

2/10

Poor

12 Mar 2025

Noel Gabriel

Room only had one sheet on the bed. When my son requested a blanket, he was ignored by staff. Staff refused to provide service and was very unfriendly. The room was extremely cold and could not sleep. A blanket could have helped!

Business Self

2/10

Poor

10 Mar 2025

Jesus

I have a video ,room with cockroaches plus this hotel commit fraud ,they make you pay and then when you go to the room and see the mess you come back and complain and they say no refund

Business Family

2/10

Poor

16 Feb 2025

Diego

Smell bad inside of the room.

Partner

2/10

Poor

15 Jan 2025

Jose

There where a lot of roaches no the room next to the a/c the wall was falling apart all week along housekeeping never came to clean the room just horrible hotel

Business

2/10

Poor

08 Jan 2025

Fernando

A very unfortunate poor experience at this location. Hotel rooms are worn, appliances full of rust, and one of the worst customer service experiences. When we secured the location through the website, it offered cancellation, but at the property they refused. Definitely a no reccomend from our end.

Business Self

2/10

Poor

05 Jan 2025

Benito

Not good

Partner

2/10

Poor

25 Dec 2024

Julio

Smell wet

Business_and_leisure Self

2/10

Poor

23 Dec 2024

Kevin Johan

Roaches galore.

Bad stench in entire hotel.

Leisure Partner

2/10

Poor

23 Dec 2024

Shestie D.

Room was dirty, rusted refrigerator, couldn’t have a remote control for tv. Checked out same day

Friends_and_family Family

6/10

Pleasant

17 Dec 2024

Yecenia

Never cleaned my room plus elevator wasn’t working

2/10

Poor

14 Dec 2024

Carlos

Wish i had checked reviews, it was nasty and dirty. The room had cockroaches and no towels.

Business Self

2/10

Poor

06 Dec 2024

Lewis

It was under construction. The front person was not pleasant. Tried checking out early and there is a phone located in the lobby to call front desk, the phone was not connected. Tried calling hotel main phone and dial reception and the call would get disconnected after one ring. Called several times. Gave up and put the key card between the counter and the rolling counter door, hoping they checked us out!

Partner

2/10

Poor

02 Dec 2024

Ivonne

Roach infested and didn’t return my money

Family

2/10

Poor

27 Nov 2024

Juan ramon

Worst place i’ve ever stayed, room was infested with cockroaches

Leisure Family

10/10

Exceptional

14 Nov 2024

Verified traveler

Worth it

Friendly staff,very clean and perfect to rest no noise.

Friends_and_family Family

2/10

Poor

11 Nov 2024

Valerie

This place is infested with roaches. I’ve stayed in various hotels all across the country and never come across this. It’s unfortunate since I thought WoodSpring suites was supposed to be a good hotel.

Leisure Family

2/10

Poor

04 Oct 2024

RIchard

NO CUSTOMER SERVICE

Booking : Terrible customer service regarding cancellation literally two minutes after booking as website defaulted from Brownfield to Brownsville. H.C. was told Property manager WOULD NOT refund the room. If this is the way they full their property I can't imagine that it's managed, maintained and/or would offer any type of services related to the traveller so STAY SOMEWHERE ELSE. Poor service / review choice.

Business

6/10

Pleasant

01 Oct 2024

Marisol

No sofá bed

The only issue I had was that I booked a room with a sofa bed, and upon arrival they told me those were sold out, we had to cramp in the bed

Self

10/10

Exceptional

19 Aug 2024

Joseph

GREAT

Business Family

2/10

Poor

19 Aug 2024

Carlos

Was a bad experience staying there never again was infested with roaches and dirty they don’t clean up and sanitize I did not stay there the whole 7 days and could not get a refund bad manager was not happy with the service never experienced anything like this before

Family

2/10

Poor

08 Aug 2024

Anh Thu

Bad property- would not recommend to stay there

Terrible place to stay..no room service at all. Smell bad too. Got so many mosquito bites..

2/10

Poor

02 Aug 2024

David

Did not get the beds we purchased. Dirty room. When moved to another, the television had no service.

Leisure Family

2/10

Poor

25 Jul 2024

Julianne

The room was disgusting. There were bugs, mold, and nasty counter tops.

Friends_and_family Family

2/10

Poor

25 Jul 2024

Julianne

The room was disgusting

Friends_and_family Family

2/10

Poor

15 Jul 2024

Sofia

Did not provide me with what I choosed for

Partner

2/10

Poor

29 Jun 2024

Anita

Hotel of cockroaches

The room was dirty. The shower was not cleaned. There was dirt in the bottom of the shower when we walked to the door and we opened it roaches went everywhere and then we go inside and there’s cockroaches crawling on the wall in the bathroom sink on the counter. It was disgusting.

Partner

6/10

Pleasant

25 Jun 2024

Brandon

I liked the location. However, the property allows smoking and the white towels were stained and grimey.

2/10

Poor

02 Jan 2024

Nora

Too much noise everywhere no order whatsoever

Business

4/10

Poor

29 Dec 2023

Olga

Smell really humid, bathtub where clogged, cockroaches, make my reservation 2 months ahead with double beds and they changed when we arrive for single beds withoutany discounts, they don't provide enough toilet paper, don't have extra towels ready when you ask for, the beds are really old and bad the bathroom fan didn't work highly not recommended.

Business_and_leisure Family

2/10

Poor

03 Dec 2023

David

Deception

Not a very appealing look from the outside. Had an uncomfortable feeling when we arrived. Not at all what I expected. We had previously stayed at the Home Wood Suites and that was what I expected. It was downhill from that; they did not honor my reservation even though I had a copy of my confirmation.

Partner

4/10

Poor

15 Nov 2023

Dahlia

Not what I expected

The room was not very clean. Had a kitchen with only a cutting board. No cup plate or fork. Even at front desk. Pillows were not the best and 2 towels, one wash cloth. That’s it! Not what I expected from this brand

Business

8/10

Excellent

09 Oct 2023

Romeo

The Staf don’t change the towells, the sheets, just a little soap for three days, paper toilet insuffisant, no cleanning the room, i stayed friday, saturday and sunday and did’nt see people doing that.

Leisure Partner

6/10

Pleasant

08 Oct 2023

Verified traveler

Good if you bring everything

This is more of a work hotel and not so of a family weekend stay. There are no curtains, the shades are not fitted so light come in, not the cleanliness, smells when you walk in, good for pets. Also the A/C was good. The “blanket” is more of a sheet and the pillows are flat flat.

Friends_and_family Family

10/10

Exceptional

29 Sep 2023

Darlene

Great stay

The room was very spacious and had a comfortable full size bed.

Partner

10/10

Exceptional

07 Sep 2023

Norman

Having restaurant near bk and Malls

2/10

Poor

13 Aug 2023

Ashley

It smells bad ,
the restroom was durty
Cocaroach on the bed alive
The lobby was closed at all time even to go and check out ,
On the roof it was green spots
Very bad experience

Friends_and_family Family

2/10

Poor

05 Aug 2023

Jaco

Bad hotel

Hotel was not clean , no towls in the room , ac was not working right ,front desk was slow and new ??
Nothing like on pictures.
Will never stay there again.

Business

10/10

Exceptional

05 Aug 2023

Aaron

I liked that is was nice and spacious in the room and the staff is friendly and helpful.

Leisure Family

2/10

Poor

01 Aug 2023

Edna

Es un hotel que le falta demasiado mantenimiento, el baño de la habitación estaba muy sucio, sin toallas ni los artículos de limpieza, las bases de las camas muy altos, llevaba a mi mamá y se le complicaba subir a la cama, el 2do piso en el que me asignaron la habitación al salir del elevador se percibía una mezcla de aromas de comidas que no era agradable, una habitación tenía la puerta abierta tal vez por esto mismo, que estaban cocinando, por lo tanto hace falta extractores. No lo recomiendo , jamás volvería.

2/10

Poor

31 Jul 2023

jessie

Trash

Where do I start? I had two rooms, and both rooms were disgusting. The bathroom toilet was clogged for the 4 day in the hotel. the floors looked awful in both the odor hit you in the lobby and it followed you throughout the entire building. I was so scared the hold time I was there

Friends_and_family Family

10/10

Exceptional

31 Jul 2023

Bobi

Sign at check in says property is currently undergoing renovations. Interior of the building has a smell to it. Deep cleaning should help with that. Room did smell the same as downstairs interior. Outlet cover was missing in bathroom. Did see live cockroach on fridge door seal when I opened fridge to put my sodas in.

Friends_and_family Family

2/10

Poor

31 Jul 2023

Angelic

It’s was very nasty and dirty it smelled bad too

Leisure Family_with_children

2/10

Poor

30 Jul 2023

Brenda

This property was dirty. It was stinky. There were cockroaches everywhere. The shower didn’t work and there were signs everywhere that said No Smoking, yet it smelled like cigarettes and there were ash trays in the room.

Business Family_with_children

2/10

Poor

29 Jul 2023

liliana

Terrible. Dirty, bad smell, blanket dirty. Pictures are not the way the rooms look.

2/10

Poor

10 Jul 2023

Obeth

Nasty!

Nasty!!!!

Self

8/10

Excellent

26 Jun 2023

Manuel

Staff was friendly and helpful

Leisure Partner

10/10

Exceptional

24 Jun 2023

Suelen

Great experience

Leisure

4/10

Poor

21 May 2023

Oscar

I did not like the fact that the entire property, mainly the room smell so much like smoke.

Leisure Family

2/10

Poor

16 May 2023

Marcus

Bad stay

Never again will i stay there i had to fix the toilet myself. Leaking everytime i flushed the toilet

Friends_and_family Family

10/10

Exceptional

06 May 2023

Ronald

Cause’s everything was perfect

4/10

Poor

30 Apr 2023

Olive

There was no registration clerk for about 30-35 minutes. I have to call the hotline to report that no one was at the desk. I was placed on hold for more than 7 minutes. I have to re- dial the hotline, I have to call the hotel number. I spoke to hotel clerk and he said he was on his way but it took another 5-8 minutes
The door behind the front desk was wide open and it is showing the dirty laundry linens to be washed.
It is disappointing to see how disorganize behind the front door.
I was ready to leave but I already prepaid my stay.
The clerk lied to the hotline person and I heard him say”it is not true, she is right here”.
I know he was referring to me.
There were other guests behind me also waiting to check in.
Actually when I was coming in to the building, there were 4 guys already at the front office waiting to check in but because there was no one there they left.

When the office clerk arrive, I asked him if he was the only one working and he said “yes, and the National guards are coming tomorrow”.

I don’t feel comfortable recommending this place to others as I don’t want them to experience what I had experienced. Actually, the price is not comparable to other hotels, especially the check in service and the office presentation.

Business Self

2/10

Poor

26 Apr 2023

London

Druggie central. Really dirty and I've stayed some bad places.

Business

2/10

Poor

25 Apr 2023

Myra

Check-in took about 30-40 minutes. No one is ever at the front desk. The whole place smelled like smoke, hallways, elevator and the room. Cars kept stopping by the front of the hotel to drop off stuff or pick up people. Don’t take your family there. Not safe.

Leisure Family

2/10

Poor

24 Apr 2023

emiliano

We stayed 2 nights and didn't even clean the room and We didn't have no clean towels for the next day.

Leisure Partner

10/10

Exceptional

18 Apr 2023

Humberto

I like the staff service
I don’t like the insufficient room service