David
On arrival at Swastika we were both just wanting to get to our room to recover as we both had a flu virus. On the surface our room looked great. Later on we found the bath had a crack about 40-50 cm. The wife tried getting in and one was afraid of cutting her foot & second the crack giving away and collapsing. Water just ran through and out all over the floor. The fridge didn't even freeze water let alone cool drinks or anything in it. We were getting ice from bar down stairs. The stool ,only seat provided was completely unsafe to sit on with fear of collapsing. Were hoping for a bit of a view but all we had was a foyer view which was most of time covered with dirty linen. WiFi very unreliable. We made our booking 12/25 requesting downstairs room during 6 months in advance nothing available ? By the third day we asked if any spare rooms available & told completely booked. They new about the bath situation and still booked the room even being quite dangerous. So we had no choice but at our expense made alternative booking for the remainder. Quite often the steps were blocked with motor scooters .Yes we know this is Bali but would definately not recommend if this is the care they give guests. We have been travelling to Bali for the last 14 years. This was our first bad experience.
