Baya Hotel By Shanaya

Thailand , Phuket
PATONG, 34 66 Prachanukroh Rd
Show on Google | Map

50 reviews shown

2/10

Poor

06 Aug 2025

Sakthivel

Check in time 2pm up to 3.30pm room not ready after I arrived they said cleaner clean the room. Checked in floor and bathrooms are wet. And lift out of service use the stairs all the time. No responsible for anything. When checked out time the keep asking what time going to check out. Resultant and bars are expensive

Leisure Friends

10/10

Exceptional

13 Oct 2024

Prabhashwara

Pretty good

Leisure Partner

10/10

Exceptional

17 Aug 2022

Brian

This hotel is extremely well managed with excellent service from the staff. I was amazed at how cheap the hotel was to stay there. The rooms have spectacular sea views and are roomy and well appointed.

Leisure Self

8/10

Excellent

28 Mar 2022

Verified traveler

It was very chilled and quiet. The bar and restaurant were excellent and could always find a sunbed too

Self

10/10

Exceptional

21 Mar 2020

Chris

The hotel is right on the Beach and our suite was spacious with wonderful views as all rooms have...food all off menu no buffet for full board and the drinks were relatively cheap

Leisure Partner

10/10

Exceptional

16 Mar 2020

Verified traveler

The pool area was very beautiful. The staff were very courteous.

Leisure Self

10/10

Exceptional

19 Feb 2020

Alex

Best hotel of our trip

The arrival at the hotel was great. The hotel is not huge so whilst it had plenty of guests it didn't feel crowded. The beach was beautiful. We also benefited from a free upgrade.

Partner

10/10

Exceptional

10 Feb 2020

Rebecca

We really enjoyed our stay at this property - we booked a suite which had the most amazing balcony and view over the hotel grounds/beach and Indian Ocean. There were a few minor issues but this didn’t deter from our enjoyment, some aspects of the room were a little tired, and the shaver socket in bathroom didn’t work, so difficult to use electric shaver/ hairdryer/electric toothbrush etc. Also bathroom lighting kept turning off, although a bit strange it didn’t deter from our enjoyment of the Hotel.
There are beach sellers who are very persistent who stand at edge of hotel garden, so every use of beach and sea involves passing them - that was a bit annoying after a while.
The food was great and all the staff very friendly - the sea here is safe to swim in, it is often too rough in many Sri Lanka resorts. The beach here was gorgeous, very clean.
We would thoroughly recommend this Hotel - hopefully the minor issues mentioned in the rooms will be sorted.
I am not sure if it is possible to deter the beach sellers - but it would be a great improvement to the guest relaxation in the grounds if it were possible.
We would hope to return one day to enjoy the views and hospitality again.

Leisure Partner

10/10

Exceptional

01 Oct 2019

Kieran

Nice hotel and place to relax, only things to maybe improve would be to add some ventilation to the bathroom as it turned into a sauna and to maybe increase the amount purchased for the restaurant as it did regularly not have my first choice of food - not great as there aren't many other options in the locality

Partner

2/10

Poor

31 Mar 2019

Verified traveler

Terrible customer service experience. Called hotel before booking to confirm that they can add 1 person/bed to room. Twice they assured me that they would free of charge. As soon as I booked, suddenly the additional charges began. They charged extra $$ for 2nd person (apparently only 1 person allowed in this 450 square foot room with a king bed and 2 sinks), and extra

10/10

Exceptional

07 Jan 2019

Jonathan

Nice hotel on an uncrowded beach

Nice hotel on a soft, sandy, uncrowded beach with gentle slope and waves for kids. Service was outstanding. Not the best pool design and cold, ahem, refreshing, but we didn't find a need to swim there with the beach so close. All rooms have a view of the sea. Breakfast was excellent as was dinner although expensive for the area. There isn't much within walking distance, with a couple of busier towns a short tuk tuk ride away.

Family

10/10

Exceptional

08 Dec 2018

Katherine

Fantastic hotel on Beautiful beach

Fantastic hotel on beautiful beach. Rooms were spacious, well decorated and clean. The staff are friendly and accommodating. The only fault was the lift broke down. I would definitely recommend this hotel.

Partner

10/10

Exceptional

16 Nov 2018

Verified traveler

Lovely hotel, fantastic food and staff.beach in front of hotel😎😎

10/10

Exceptional

26 Sep 2018

David

Stay

Great stay, great service. Thank you.

Partner

8/10

Excellent

21 Jan 2018

Beautiful location

The hotel is situated on a quiet beach. It is a beautiful and relaxing location with stunning views. The room is basic, but has gorgeous views out over the ocean. The blinds aren't exactly blackout which made my son's nap a bit of a challenge. They were also in poor condition and had holes in them, not expected or appreciated when paying such a high rate. We asked for a baby crib as we were traveling with our 1 year old. This was accommodated. It is a hotel more suited towards couples, however they do have a high chair in the restaurant which we were able to use every morning for breakfast. The breakfast was great with a wide selection of hot dishes and fruit, yoghurt, cereal etc. All the food we did try was delicious and well presented. We were slightly shocked one night when the restaurant offered to make chicken breast and mashed potato for my son, and charged us significantly more than what our adult meals were priced at for the small child's portion. The food/drinks are highly priced at the restaurant so if you plan on being at the hotel most of the time, its probably cheaper to do all inclusive. Also, book your taxi to the airport with a travel company, if you arrange through the hotel, its triple the price. Literally. That being said, the staff were great and accommodating. They paid a lot of attention to our 1 year old. Overall we had a lovely stay.

10/10

Exceptional

29 Dec 2017

Rebekah

Amazing!

Great service and food. The Xmas Gala dinner was awesome. Will definitely be back!

Partner

8/10

Excellent

07 Mar 2017

Amit

good value for money, small resort

Overall a good stay, great views from the balcony, right on the beach. Limited vegetarian options, expected more traditional Sri Lankan vegetarian options. If you are going to stay in the resort and eat at the restaurant than it can get a bit monotonous. Breakfast was great, no complaints. The room's DND sign only works if you leave the key in the room to activate the power, so probably want 2 keys for the room. Great resort for couples (every one else staying was also a couple). Not much to do in the area, apart from a village tour to see cinnamon production and visit the local turtle farm. The Spa was excellent, the masseuse did a great job relaxing us both to the point where we fell asleep. Overall, for the price it was a good stay. Would I stay here again? possibly, but if my budget allowed for it, would probably stay at the more well known resorts, they probably cost double what this place does, but i think food/restaurant options would be better.

Partner

8/10

Excellent

25 Jul 2016

Russell

Very high standard hotel

We stayed 3 nights and the hotel is of a very good standard. Service is great, especially the restaurant staff and chef. Directly backs on to the beach. The prices are higher than local restaurants as you would expect from this type of hotel, but the food was good enough to justify this. The only slight negative is that a handful of locals trying to get your custom hang around the beach so you will be approached immediately when walking on the beach, the hotel could have managed this better in the immediate vicinity of the hotel at least.

Partner

10/10

Exceptional

10 May 2016

Kira

Amazing hotel: exceptional service and views

The hotel is a real getaway place - there is nothing actually near the hotel to spend time, but the hotel makes it all for you. The food was great, the pool was cool, all rooms faced the ocean, the service was exceptional. Cannot wish for more, will definitely come back!

Family

8/10

Excellent

29 Apr 2016

Nelanka

Beautiful, modern hotel. Great beach. Quiet Zen.

The rooms, the surroundings, and the design itself is very nice. I was concerned about the pool being sort of indoors, but it works great as a retreat when it's too hot to be out in the sea.

The vibe of the hotel is very chill and zen. Seemed to be mostly couples, honeymooners and older. Kind of atmosphere which kind of makes you feel like speaking in hushed tones. Overall it's a very relaxing effect, specially for people like myself who have a hard time chilling out and doing nothing.

The Sri Lankan food was pretty good, but the western food was unsatisfactory. The dishes were sometimes inconsistent as I had a green curry that was great one night then terrible when ordered a couple of days later. Menu choices were lacking. During a 6 night stay, I often found myself going back and forth through the menu to find something that was appealing.

The service was excellent. We were travelling with our 10 month old daughter and mostly ordered dinner to our room. The full menu was available at the same rate as the restaurant and would be brought up quite promptly with good presentation.

The WiFi was terribly configured. They use a single SSID with two different passwords for the rooms and the common areas. This forces you to manually enter the password every time you move around. Can be fixed easily by them changing to two SSIDs, one for the rooms, and one for the commons. It was very frustrating.

8/10

Excellent

08 Feb 2016

Royston

Shinagawa Hotel, Sri Lanka.

A 3 day stay at the end of 5 days sightseeing could not have been more relaxing than was offered here. A small but beautifully maintained garden, plenty of sun chairs and 20 meters to the Indian ocean. The negative points of the hotel are, a beautiful looking pool is spoilt by been unheated, even in the heat of Sri Lanka this meant only short quick dips were possible. Also, there is only 1 restaurant and the food (we were on an all inclusive package) was superb tasting but so small portion sizes, certainly a plate to look at rather than to fill up on. The AI option is $100 a day BTW.

Partner

8/10

Excellent

22 Dec 2015

Gavin

Wonderful getaway to a quiet beach!

Last minute trip - a beautiful bay with calm water. Hotel is quite new, sea view rooms have amazing views.

Family

10/10

Exceptional

21 Dec 2015

Roddy

Fabulous modern hotel 5 walking paces from beach

Overall wonderful quiet modern hotel with great food fantastic staff and totally relaxing atmosphere

8/10

Excellent

06 Dec 2015

Adrien

Great hotel with great view

Great hotel for the country standards even if we had pb with the shower (cold water, no warm water). Food is good but little pricy (no other options as the hotel is kind of isolated). Desserts are not the things they master!
Sea view is really relaxing and nice.

Partner

2/10

Poor

10 Sep 2015

ola

Unprofessional

When I booked this hotel for me and my husband via Expedia, I booked a double bed but by mistake I pressed \" one adult\", the next day I paid attention to that and hence contacted the hotel to correct the mistake. The hotel said \"it doesn't matter because you already ordered a double bed.\" When we reached the hotel, they said they gave me a single room because I was one adult. They didn't admit that we called them. They said they will charge extra money for the double bed. Eventhough we already booked a double bed. We kind of had a fight, they didn't even offer us to go and rest while we save it later even though we were so tired.
They made us oay extra money and they said they upgraded it to bed and breakfast.

The breakfast has no variety at all.

Do not order sushi there. The maki's contained only cucumber or only avocado. They do not use sushi rice but the regular rice.

10/10

Exceptional

20 Aug 2015

mohamed

Nice hotel and excellent staff\n

Nice view facing the beach
Relaxing hotel
Restaurant team is very helpful
Nice seafood
Around 2 hrs and 30 mins from airport

10/10

Exceptional

19 Jul 2015

Verified traveler

Relaxing break

We really enjoyed our stay at the hotel.

The staff were all so kind, respectful, very attentive and provided great service all the time. They ooze a positive attitude that is infectious.

The room was kept spotless and the view from the balcony is fabulous.

It is in the middle of nowhere with little to do in the local area, so day trips need to be taken if you're looking for activities and things to do.

10/10

Exceptional

21 Mar 2015

Verified traveler

Stunning hotel with excellent staff

Superb hotel. Room was comfortable with large balcony overlooking the gorgeous beach view. Staff were so helpful and friendly.

10/10

Exceptional

20 Feb 2015

Pierre

Par excellence

i had a very enjoyable experience and would certainly return. Housekeeping, reception, service and food were all excellent. Located on a lovely and semi-secluded beach but not for long - a 499 room hotel is being built not far away. Swim the sea with caution, however there is the Coast Guard Lifesaver School next door.

Family

10/10

Exceptional

05 Feb 2015

IGNACIO

A GEM ON THE BEACH

Balapitiya is slowly being added to the string of tourist beach locations; for the time being the public beach is still pristine. The resort is a secluded place well isolated from the all-built main road, from the noise and the surroundings. All the rooms face the beach. The modern architecture is inspired and the interior design exquisite. The photos in the internet do not rend true justice to the ambiance; it is better than imagined. The chef and cuisine are superb and the service excellent; everything in the resort is high quality. Is a truly small luxury hotel. We consider ourselves fortunate to have chosen this place for our vacation.

Partner

4/10

Poor

30 Nov 2014

Phillip

Interesting design but short on hospitality

The description at Hotels.com suggested an upscale resort and someday it may be, but at the moment the property falls far short of expectations. The minimalist architecture is pleasing enough at first glance but does not deliver the expected level of comfort. The enclosed reception is a dramatic space but very uncomfortable without full AC which never was on during our stay. The booking I made via Hotels.com was not immediately found by the staff. I was asked to forward my email confirmation to them! The room is small by current luxury standards on the island, especially the bathroom. Only one comfy chair which is always a mystery to me when typically a \"double\" room would have two guests. The AC in the room was located directly above the bed which is not ideal. No fan in the room! Balcony provided a great view of the lovely long beach and grounds, but oddly was not completely private with open spaces to either side. The restaurant offers an ambitious menu but is overpriced. Extensive drinks list but no wine menu. Room service prompt but unusual method of serving cook drinks as they come \"draft\" style in a decanter rather than in the bottle. The staff was eager to share that they were approaching their one year anniversary which came as a bit of a surprise as our experience seemed more like opening day.

Family

8/10

Excellent

19 Feb 2026

Edelgard

Schönes Hotel. Großes, schönes Zimmer mit Balkon, Garten- und Meerblick. Leider war das Bad renovierungsbedürftig. Das Personal ist sehr freundlich. Gute Auswahl beim Frühstücks- und Abendbuffet. Tische auch im Freien am Pool.
Die Lage am Strand ist toll, nur gibt es in Laufweite keine Restaurants. Aber mit einem Tuktuk erreicht man schnell den nächsten Ort.

Partner

10/10

Exceptional

28 Jul 2025

Pia bang

Hyggeligt sted

Rigtig hyggelig. Personalet rigtig søde.
God mad
Kan anbefales

Friends_and_family Family

10/10

Exceptional

07 May 2025

Mario rosario

Hotel fantastico sulla spiaggia, camere ampie con una vista meravigliosa sul mare, pulizia ottima e bagno e doccia stupende, assolutamente da tornare

Self

10/10

Exceptional

09 Feb 2020

Dag Arne

A beautiful place to relax!

A perfect place to relax! Extraordinary service and delicious food! The beach is uncrowded and among the most beautiful in the area. We would definitely like to come back. PS: There isn`t a fitness centre at the hotel, but a small room with a treadmill and a stepper machine.

Partner

6/10

Pleasant

01 Feb 2020

Verified traveler

Dissapointed

We booked through hotels.com, and got confirmation. We came there and they told us the hotel was fully booked. Did not appologize, rather blamed hotels.com. Did not want to call hotels.com to clarify. I had to call hotels.com myself. They tried to call the hotel, which did not pick up the phone.... The hotel offered us to stay in another hotel they have, which was Nice but not what we wanted and not on the beach.

This hotel seems amazing, but very dissapointed and upset that we could not stay there, and not proper appologize.

Partner

8/10

Excellent

05 Dec 2019

Verified traveler

+ alle Zimmer mit Meerblick
+ sehr gutes Essen, insbesondere die Fischgerichte waren super
+ sehr freundliches und hilfsbereites Personal
- unpraktisches Bad das nach jeder Dusche geflutet war
- Fitnesscenter war nicht wirklich nutzbar ( Abstellkammer mit einem funktionierenden Laufband)

Leisure Partner

10/10

Exceptional

31 Jul 2019

Verified traveler

Amazing location, delicious food, very friendly staff.

Leisure Partner

10/10

Exceptional

26 Jun 2019

S.Müller

wir haben für eine Woche dort Urlaub gemacht. Aufgrund der Sicherheitslage war das Hotel fast leer und wir konnten die Annehmlichkeiten sehr geniessen. Das Essen war sehr lecker, zweimal gab es Buffett, ansonsten 4 Gänge Menu, top angerichtet. Die Kellner waren sehr aufmerksam und auch die Damen und Herren an der Rezeption. Wir hatten die Suite gebucht mit einem wahnsinnig schönen Ausblick und sehr viel Platz. Aufgrund der Buchungslage durften wir am Abreisetag sogar bis zum Abreisezeitpunkt bleiben ohne Zuzahlung. Da wir die Suite zu dritt bewohnt haben, wurde uns ohne Zuzahlung ein Bett bereit gestellt. Wir haben verschiedene Ausflüge gemacht mit Nihal, ein einheimischer Fahrer, der am Strand auf Kundschaft gewartet hat. Für uns war das absolut ok und fanden ihn überhaupt nicht aufdringlich.Baden am Strand war leider nicht möglich. Zu hohe Wellen und zu unruhig das Meer. Gegen Spätnachmittag konnte man etwas abseits ins Wasser . Da war das Meer dann etwas ruhiger. Alles in allem , war es ein wunderschöner Aufenthalt, mit einer tollen Lage, sehr nettem Personal und einen traumhaften Ausblick . Hierher würde ich sehr gerne wiederkommen.

Leisure Family

10/10

Exceptional

24 Mar 2019

Verified traveler

Lyx och avslappnad atmosfär

Jättefint hotell med fantastisk service. Såväl frukost som middag är av högsta kvalité. Utsikten är underbar från balkongen! Havet är dessutom klart och alldeles turkost.

Enda minuset är närområdet. Utanför hotellet är lokalinvånarna ganska påflugna och det finns inte så mycket att göra i form av aktiviteter.

Partner

8/10

Excellent

17 Mar 2019

Vanessa

Super séjour!

Nous avons passé un excellent séjour au Shinagawa Beach. L'hôtel est situé devant une plage magnifique et peu fréquentée. Les infrastructures sont en bon état. Notre chambre était propre et agréable (mention spéciale à la vue depuis le balcon!).

Le seul réel point négatif est à notre sens la qualité du service ; si les employés sont très sympatiques et serviables, ils ont en revanche très clairement besoin d'être formés davantage au vu du standing de l'établissement (ex: grosses difficultés à communiquer en anglais avec certains, cocktails différents que ceux que nous avions commandés apportés à deux reprises, assiettes débarrassées alors que nous sommes encore en train de manger etc.).

Partner

10/10

Exceptional

27 Mar 2018

Ida

Fint hotell och fin strand

Personalen var fantastiskt trevliga och hjälpsamma! Alltid ett trevligt bemötande! Fint hotell och fin strand. Lite för få solstolar och parasoller tyvärr, så man fick ”paxa” tidigt på morgonen för att vara säker på att få.

Family

8/10

Excellent

16 Mar 2018

Verified traveler

Amazing location

We got wonderful stay 6 nights at Shinagawa Beach. Amazing beach not to big hotel but nice suite about 50 sqm. Stuff always friendly and helpful but sometime forget order for service. Restaurant should have better meals but all in all wonderful stay. 4* to Shinagawa Beach. BTW. If you need driver go to next house there life Asela with family. He offer TUK TUK. Good price and very honest.

10/10

Exceptional

08 Feb 2018

Verified traveler

Шикарный отель

Замечательный отель для тихого, спокойного отдыха. Шикарный безлюдный пляж. Прекрасное обслуживание.

Partner

8/10

Excellent

05 Mar 2017

Éric

Bel hôtel, bonnes prestations, mais pas pour moi.

Étape de deux nuits pour la fin du séjour au srilanka. Établissement très isolé, rien à faire à proximité, a 20mn de bentota, tellement de bons souvenirs dans les autres provinces .
Établissement exclusivement réservé pour faire du sédentaire. Bonnes prestations.

Partner

10/10

Exceptional

16 Nov 2016

MAJED

مريح نظيف الشاطئ رائع هادئ شرفه

اتمنى ان اعيد التجربه فعلا مناسب مع السعر

Partner

10/10

Exceptional

27 Feb 2016

Verified traveler

Wunderbares Hotel direkt am kilometerlangen Strand

Das Hotel liegt direkt an einem sauberen, kilometerlangen Strand. Alle Zimmer haben vollen Meerblick. Das Personal ist sehr bemüht, den Gästen den Aufenthalt so angenehm wie möglich zu machen. Manche Mitarbeiter sprechen nicht so sehr gut Englisch, aber das wird durch das immer spürbare Bemühen wett gemacht. Alle Kontakte zum Personal beim Einchecken, im Restaurant, beim Planen von Aktivitäten oder beim Bestellen von Mahlzeiten auf´s Zimmer waren sehr freundlich und angenehm. Wir hatten eine Suite in der obersten Etage gebucht, die doppelt so groß war wie die anderen Zimmer und einen großen Balkon mit großer runder Liege für 2 hatte und wir waren mit diesem Zimmer sehr zufrieden. Kleine Details wie z.B. eine Nespresso Kaffeemaschine im Zimmer, viele kostenlose Kinofilme auf Abruf und eine gläserne Balkonbrüstung, die einen herrlichen Blick auf die Bucht ermöglicht, haben uns sehr gut gefallen. Insgesamt hatten wir in jeder Hinsicht einen tollen Aufenthalt und würden jederzeit wiederkommen

Partner

10/10

Exceptional

12 Apr 2015

Maria Teresa

Una delle migliori soluzioni sulla costa ovest

Siamo arrivati a Balapitya alla fine di un tour all’interno dell’isola e l’hotel Shinagawa Beach non ha deluso le nostre aspettative offrendo una lunga spiaggia, praticamente deserta, con spettacolari tramonti ed un mare tra i più fruibili della zona. Le camere sono ampie e panoramiche e lo staff sempre disponibile, discreto e sorridente. Con meno di un’ora di taxi è possibile visitare la bella cittadina di Galle.

Family

10/10

Exceptional

12 Mar 2015

Boris

un vrai paradis!!!

hotel merveilleux,design,propre,et calme sur une plage presque privee aux eaux claires et chaudes;
service irreprochable,repas digne d un 5 etoiles avec une presentation a vous couper le souffle.
Toutes les chambres donnent vue mer avec une vue....A tomber!!!
bref pour nous ce fut un vrai sejour de detente et de bonheur.

Family

10/10

Exceptional

18 Feb 2015

A+M

Schönes Hotel an wunderbarem Strand

Nach einer Rundreise, wollten wir noch ein paar Tage Sonne und Strand erleben.
Nachdem wir die touristischen Orte Galle und Hikkaduwa hinter uns hatten, kam ein relativ ruhiger Strandabschnitt mit kleineren Orten. In dem unbekannteren Ort Balapitiya lag das Hotel am Ende einer kleinen Seitenstrasse.
Es ist ein relativ kleines (24 Zi, 2 Suiten , alle mit Meerblick), neues (2014) Hotel mit einem wunderbar malerischen Strand.
Der Service ist prompt und freundlich, es ist ruhig und sehr gepflegt.
Der Pool ist leider überdacht, aber wir haben das Meer genutzt zum Baden.
Das Frühstücksbuffet war gut, das Dinner und vor allem die Weine verbesserungswürdig, aber genießbar.
Wenn man außerhalb essen will, muß man Taxi oder tuc tuc fahren. Entfernung oder Angebot nicht bekannt, da nicht genutzt.
Etwas befremdlich oder auch beruhigend, waren die ständigen Wachposten am Strand, laut unserem Fahrer ist die Gegend um Balapitiya nicht so sicher?!??
Alles in allem aber ein sehr nettes Hotel. Wir würden auf jeden Fall wiederkommen.

Partner