Kari
⭐️ (1/5) Hostile management, unacceptable property conditions, and aggressive booking tactics
Do not stay here. We paid a premium nightly rate at Hotel Pansion Villa Antonio and were treated to awful service, uncleaned rooms, and aggressive behavior from the staff.
The Transfer Bullying:
We booked our airport transfer using a legitimate booking link sent to us directly by Expedia. Soon after, we spoke to a booking agent for the property who gave us an absolute attitude because we hadn’t booked directly through the hotel. He aggressively complained that the price we got was discounted and stated that they never do that. The hotel explained we should’ve booked through them at an outrageous premium per way. Because we refused, the management gave us passive-aggressive guilt trips for the rest of our stay, including making us feel unwelcome for organizing our own lifts to and from town.
The Arrival Experience:
When we arrived, they brought us to a room but awkwardly told us to wait outside while they \"checked\" it. When we walked in, we realized why: it was old, uncleaned, and smelled like it hadn't been opened in months. Luckily for us, the air conditioning was broken, so they were forced to move us to a different room.
Zero Housekeeping:
During our entire stay, our room was never serviced. The bed covers were never changed even though we ask, the trash was left full, and sheets were never changed. They did a quick towel swap on day two, but only because we outrightly asked.
Do not stay here. We paid a premium nightly rate at Hotel Pansion Villa Antonio and were treated to awful service, uncleaned rooms, and aggressive behavior from the staff.
The Transfer Bullying:
We booked our airport transfer using a legitimate booking link sent to us directly by Expedia. Soon after, we spoke to a booking agent for the property who gave us an absolute attitude because we hadn’t booked directly through the hotel. He aggressively complained that the price we got was discounted and stated that they never do that. The hotel explained we should’ve booked through them at an outrageous premium per way. Because we refused, the management gave us passive-aggressive guilt trips for the rest of our stay, including making us feel unwelcome for organizing our own lifts to and from town.
The Arrival Experience:
When we arrived, they brought us to a room but awkwardly told us to wait outside while they \"checked\" it. When we walked in, we realized why: it was old, uncleaned, and smelled like it hadn't been opened in months. Luckily for us, the air conditioning was broken, so they were forced to move us to a different room.
Zero Housekeeping:
During our entire stay, our room was never serviced. The bed covers were never changed even though we ask, the trash was left full, and sheets were never changed. They did a quick towel swap on day two, but only because we outrightly asked.
