Hagen

100 reviews shown

8/10

Excellent

16 Jun 2026

Ingo

Much improved breakfast. Now really excellent.

Self

4/10

Poor

04 Jun 2026

malachy

Charges to my credit card which i have no idea what they are for, i have queried with the hotel numerous times but they do not reply

Self

10/10

Exceptional

03 May 2026

Paul

Best hotel we've stayed at in a long time. Great theme, friendly staff especially in the restaurant. Decent garage with chargers. Will be staying again.

Partner

10/10

Exceptional

25 Mar 2026

Philip

Great room. Friendly staff. Only two EV chargers - they could benefit from having more these days.

4/10

Poor

20 Mar 2026

Tenesha

There was no soap (all empty bottles), carpets and rooms had a drafty smell. Would not go back

8/10

Excellent

08 Mar 2026

Philip

Very comfortable.

10/10

Exceptional

20 Feb 2026

Nicola

We stayed for two nights and honestly couldn’t fault a thing.

We arrived early due to our flight landing in the morning and knew check-in wasn’t until 3pm. We had already contacted the hotel to ask about leaving our luggage, which they were happy to store for us. When we arrived, the reception staff were incredibly friendly and let us know our room would actually be ready within the hour. We popped out for some food nearby and came back to check in before heading into Hamburg.

The location is perfect, right next to the U-Bahn station, which made getting around the city so easy and convenient.

Breakfast was fantastic. There was everything you could possibly want, yoghurt, cereals, cakes, pastries, cooked breakfast, fresh bread, meats and cheeses. There was even a pump of Nutella, which was a big hit with our 12-year-old!

We genuinely couldn’t fault the hotel. Friendly staff, clean and comfortable rooms, and an excellent breakfast. We will definitely be back.

Family_with_children

8/10

Excellent

19 Feb 2026

Vinayak

Nice staff, clean room. Elevetor was not working on 4th floor while coming down

4/10

Poor

13 Jan 2026

Masih

Due to Storm Goretti, our flight was cancelled. We contacted the hotel but they refused to be kind enough to offer us a voucher or amend our booking. So we lost our money. What a great way to keep customers from staying again.

10/10

Exceptional

23 Nov 2025

Andrew

Warm clean and tidy, friendly and helpful staff. I relly like this place.

Leisure Self

8/10

Excellent

18 Aug 2025

Nicola

Parkhotel Hagenbecks

Comfy bed, new nice bathroom. Furniture a bit tired. Sunday is a day of rest for staff, no restaurant or bar open. All closed after breakfast!!!

Friends_and_family Friends

10/10

Exceptional

10 Aug 2025

Niall

Nice, pet-friendly, hotel. Convenient place to stay near to the motorway. We were travelling with our dog. Staff were very welcoming. There was a small charge, I think €20, for a pet-friendly room. Dogs are not allowed in the restaurant, but they can go in the bar, where you can get food and drinks. The hotel is next to a park where we could exercise our dog. Food and drinks in the bar and restaurant were very good.

Leisure Pet

10/10

Exceptional

09 Aug 2025

Tom

Great hotel with friendly staff.

10/10

Exceptional

14 Jul 2025

Victoria

2 night stay

Perfect for a couple of nights for a trip to see Ed Sheeran at the Volkpark stadium. Only 15 mins drive from the airport, short taxi ride to the stadium and a 45 minute walk back. Breakfast was really good and not too busy. Would definitely recommend.

Friends_and_family Friends

10/10

Exceptional

13 Jun 2025

Andrew

Good location for work

Business Self

8/10

Excellent

13 Jun 2025

Julia

Well presented with good restaurant facilities. Unfortunately no kettle in room.

Leisure Partner

10/10

Exceptional

27 Apr 2025

Lasha

Location was awesome, just near the zoo (the zoo itself is pretty overpriced. Had way better experience way cheaper in central europe, especially in prague) and 3-4 minutes away from U-Bahn station. This let us be in the center in about 15-20 minutes pretty easily and there is a direct bus route to airport from the same place.

The staff was friendly, decent breakfast, really spacy rooms with themed decorations on each floor, the kids really enjoyed staying there after a well-know chain stay in Bremen. We arrived about 30 minutes before check in time and were given the keys right away.

Nespresso machine with free coffee was a good addition for the stay. Maybe a kettle additionally would be even better. Also the fridge was almost full with mini bar items, so we had to store our snacks outside it.

Leisure Family

8/10

Excellent

18 Sep 2024

Mark

Was closed to public transportation.

Business_and_leisure

10/10

Exceptional

06 Sep 2024

Levi

Pretty legit.

Leisure Partner

8/10

Excellent

30 Aug 2023

Verified traveler

Ver expensive parking charges. Relaxed atmosphere. Clean and comfortable.

Business_and_leisure Self

10/10

Exceptional

22 Aug 2023

Ulrich

Fantastic place to celebrate your birthday

I celebrated my birthday with family and friends. I couldn’t have been happier with the service and attention to detail. My guests and I were just blown away

Friends_and_family Family

6/10

Pleasant

02 Jul 2023

john

Not a lot to do near property.

Leisure Self

6/10

Pleasant

01 Dec 2022

Cary

It is a decent hotel. Breakfast was really good. Everything else just OK.

Leisure Partner

10/10

Exceptional

16 Aug 2022

Bjorn

Weekend in Hamburg

very nice Hotel, the stuff was very friendly, but no restaurant or room service on Sunday's.

Partner

10/10

Exceptional

10 Jul 2022

Lovely hotel

Perfect stay and service. This hotel is ideally located, clean, excellent food and faultless

Business

10/10

Exceptional

19 Jun 2022

Marco

Flawless operation

Leisure

6/10

Pleasant

10 Nov 2021

mark

No bar!

Bar not available/open for service several nights during stay.
The mask frenzy and Covid certificate obsession in Germany is off putting. I won’t be going back in a hurry

Business

10/10

Exceptional

01 Sep 2021

Brenna

Perfect location fabulous decor

The hotel was beautifully decorated and maintained. The location was perfect. Staff was always very friendly.

Friends_and_family Family

6/10

Pleasant

23 Aug 2021

Norman

It was expensive for the size of room and the facilities. For example it was rated at 4.5 stars but there was no bar. I believe it was resting on the laurels of being the hotel next to the zoo. The staff were pleasant although Covid rules were a bit over the top (perhaps their hands tied) for example everyone zealously wearing masks in public places but no hand sanitizers at each of the buffet stations. Hands are more important than masks

Friends_and_family Family

8/10

Excellent

12 Aug 2021

Bjarne Kofoed

Great hotel near Hagenbeck zoo fine with small discount we will be back

Friends_and_family Family

10/10

Exceptional

15 Apr 2021

Leyton

Fantastic decor, friendly staff and very secure parking
Recommend highly a++++

Business

10/10

Exceptional

11 Mar 2020

Martin

Business Trip one night stay.

The aircon did not functional properly in the romm so the reception upgraded me to a room close by, very quick and good service. Parking was secure and nearby at 6.5 euro, very reasonable. I have stayed here before and will definately come again. Nice friendly staff and quick check out plus very comfortable rooms.

Business

10/10

Exceptional

20 Oct 2019

Ian

Comfortable, clean, convenient themed hotel

Africa/jungle Themed hotel with interesting fittings (elephant coat hooks etc.) Enjoyed the location (near U-bahn), cycle rental and also the sauna. Would have liked coffee in the room but it was available in the lobby. Comfortable quiet stay.

Business Self

10/10

Exceptional

20 Sep 2019

Naeem

Lovely Stay

Great stay, great staff. Although the bed as too soft for me. Gym was good.

Business

10/10

Exceptional

13 Aug 2019

Patricia

Nice hotel

Amazing room

10/10

Exceptional

11 Jul 2019

Verified traveler

Very nice stay, really happy with the room and food is very nice. would recommend; and will stay again.

Business Self

10/10

Exceptional

01 Jun 2019

Lars

Nice rooms and friendly staff. Great breakfast. Awesome WiFi!

6/10

Pleasant

31 Mar 2019

Verified traveler

4 stars??

quite disappointing stay:
- large and noisy construction across the street. i was offered a better room, for an extra charge, of course
- i got locked out of the room. it took me 3 trips to the reception desk and the entire lock had to be taken down. why use fancy door locking devices if they don't work?
- toilet broken
- the cleaning person knocks at the door in the morning, but does not wait for an answer. if you are not fast enough, you end up with a strange person in the middle of your room. quite funny, if you have your clothes on.
- self parking is an extra 20EUR!

not happy overall

Partner

10/10

Exceptional

26 Aug 2018

Robin

Good clean hotel

Great stopover for onward travel to DK. Secure under ground parking.

Family

10/10

Exceptional

12 Jun 2018

Verified traveler

Lovely modern hotel in a nice location right next to the Tierpark. We had dinner and breakfast at the hotel and were pleased with both. The A/C was especially appreciated since we had been traveling a month in Denmark without any, during a heat wave. Some people might think the hotel décor is a bit kitschy, but after a month of Danish modern it was a nice change.

6/10

Pleasant

24 Nov 2017

Rob

Dryer than the African dessert!

I liked the african themed hotel, it was quirky. The hotel was spotlessly clean. There isn't an awful lot around you, you needed to take the metro to venture out.
The bar service was a joke, it could easily take you 20 minutes to get a drink as they didn't have a full time member staff working on the bar even though the hotel was full. Occasionally members of staff would come to the bar where people were waiting only to ignore them as they were getting drinks for the restaurant. They would say someone was coming and 5 to 10 minutes later they would but then as soon as they served a couple of people they cleared off again, even if you were still waiting. What a joke!

10/10

Exceptional

19 Sep 2017

François

Nice quiet place

The hotel is great because he's near a u-bahn station. Quiet and in a safe place, i was very comfortable after a busy day.

10/10

Exceptional

01 Jul 2017

Kathyb

Wonderful Experience

Everything about the hotel, staff, restaurant, and location were just perfect. The work out room and sauna were an added benefit. We will recommend it to anyone traveling to Hamburg. We will stay there again!!!

10/10

Exceptional

06 May 2017

Verified traveler

Nice hotel

Hotel is close to public transport and easy to get into city centre.

10/10

Exceptional

07 Mar 2017

Susan

Lovely zoo-themed hotel

one night there was no hot water, but we reported it and it was fixed straight away
very helpful and friendly staff. Lovely african-themed room.

Family

8/10

Excellent

12 Sep 2016

Juan Miguel

Zoo-themed hotel

The hotel is close to the Hagenbeck zoo and the interior decor and motifs are of the animals, safari and tribal artifacts in Africa. The rooms are clean, comfortable, and well-appointed and wifi is free (faster connection available for a fee). Only spent a night and arrived late (11 pm) because of terrible traffic due to construction along the A7 highway at the time. Pleasantly surprised at the extensive breakfast buffet spread and quality - a definite plus. Parking is available for an extra charge. In-room refrigerator is stocked with a few beverages and snacks for an extra charge. Hotel is close to Hamburg's main airport so convenient for fliers to and from Hamburg.

10/10

Exceptional

09 Aug 2016

Brendan

\"Themed\" child friendly hotel

Large room, comfy bed, everything seemed new. Stylish Indian amimal theme. Good nreakfast. Child friendly.

Family

10/10

Exceptional

26 Jul 2016

Verified traveler

Brief visit

Although brief, it was not my first visit to the very pleasant Lindner hotel - Hagenbeck. I always find the staff very friendly and helpful and is a very pleasant hotel all around.

10/10

Exceptional

06 May 2016

simon

A Great Place to stay in Hamburg

I have stayed at the Lindner several times and is my favourite hotel in Hamburg. It is clean, the rooms are tastefully decorated with all facilities and the service from the staff is excellent.

10/10

Exceptional

31 Mar 2016

Great for familys, nearby the Zoo

Room interior in asian or african style. Great Hotel

10/10

Exceptional

15 Dec 2015

Iloas

The staff was very friendly and polite, and everyone spoke English. The Gym was small but met my needs. The restaurant served great food, which was delicious (better than anticipated). The hotel is located in a quiet neighbourhood, which was nice. I wish there had been more restaurants located nearby.

10/10

Exceptional

01 Dec 2015

Verified traveler

Interestingly Themed Hotel

This is a hotel well worth the stay. It's within walking distance to the 'U' bahn and the Zoo is directly behind it. Nice bar, if a little pricey and not much beer choice. Interesting lifts with different colours for each floor. Excellent German hospitality from the staff.

10/10

Exceptional

18 Sep 2015

Verified traveler

I did not even spend 36 hours here, but would definitely stay again! The hotel is convenient to the airport, and the fitness center and sauna facilities were an added bonus!

10/10

Exceptional

12 Aug 2015

Verified traveler

Hamburg

We stayed at the Hotel for five nights. We toured the city and went to the Zoo. We had a wonderful time. The staff was very friendly and efficient. Thank you for a great stay.

Family

8/10

Excellent

05 Jan 2015

Ellie

Zoo experience!

The hotel is beautifully themed with the amazing Hamburg zoo. The evening staff were great. A few minor improvements needed such as being able to find staff in the daytime but no problems that would dampen your stay.

8/10

Excellent

05 Jan 2015

Tremendoustoast

Nice hotel

Hotel was great, boasting attractive and well appointed rooms. Had a problem when checking in where they did not have my breakfast booking on their system, I showed the booking confirmation to the person on the desk and she eventually agreed to add breakfast to my room, however, her attitude towards me was condescending. The rest of the staff were fantastic, the amenities (spa in particular!) were amazing and the restaurant provided us with delicious meals.
The hotels location is great for visiting the zoo but expect a short ride on the underground to reach anything else.

Partner

8/10

Excellent

10 Oct 2014

John

Good hotel,close to zoo and O2 arena.

Very welcoming reception staff and very helpful bar staff. Bar meals were more to my taste, and pocket, than the restaurant meals. Breakfast was expensive for what it was and should really be included in the room price.
Internet access also expensive and again, should be included in the price for a hotel of this standard.
Discount on zoo and aquarium tickets if bought from the hotel reception.
Very frequent underground trains, opposite hotel, gets you into central Hamburg for 3 Euros, single, in about 25 minutes.
Good selection of city sightseeing tour buses just outside Hamburg railway station if you want to see what the city has to offer.
If you are visiting the O2 arena a no.22 bus from outside the hotel gets you there in about 10minutes for 2 Euros, single.

Partner

8/10

Excellent

14 Sep 2014

ulf

Ok, for position!

Again disappointed it did not include breakfast, most of the guests had breakfast included in room price, but Expedia did not want it, according to staff!
I had to ask for tea and coffee in the room! Although it was advertised!
At breakfast the waitres asked me to pay after taking breakfast!!
It cost Euro 18.00 very high for what it was.
The next day I had continental breakfast in the bakery next to the Metro for Euro 5.00
Very good quality bread and coffee, there is also a supermarket next to the bakery with everything you wants for very little cost.

8/10

Excellent

26 Aug 2014

Verified traveler

Nice hotel, staff very nice. I knew that I was staying outside of town and that the train station is very close by. Train was very convenient so getting around was no problem. Breakfast and internet not being included is my only complaint; this increased the price each day by almost 30 Euro.

6/10

Pleasant

27 May 2014

Gary

Nice Hotel with a theme-park feel.

The hotel seems to have been built within the past few years. Rooms are themed toward exotic animals and locations. The property is adjacent to the Hamburg Zoo and close to the Airport. If you visit in the summer months, be prepared to be uncomfortable. The room AC units are set at 25C/77F and can only be adjusted 3 degrees cooler. Unfortunately, the AC units appear to be undersized or poorly maintained. The rooms never cool off. I visited the property for one night with 3 colleagues and we all had the same problem in our separate rooms. No one could get the room cooler than 76F. Although we all complained at the front desk, they acted surprised to each of us, as if they never heard that issue before...

10/10

Exceptional

13 Jun 2026

Bettina

Wir waren wegen einer Veranstaltung dort. Professionelle Abwicklung. Sehr gutes Buffetessen.
Tolle Lage nahe S-Bahn. Zum Spaziergang sind Kleingärtensiedlungen rundherum.

Partner

8/10

Excellent

07 Jun 2026

Ralf

Gutes Frühstück, Hotel mit U-Bahn gut vom Hbf erreichbar.

Partner

10/10

Exceptional

06 Jun 2026

Susanne

Wunderbarer Kurztrip in eine der schönsten Städte der Welt.
Ruhige, aber dennoch zentrale Lage mit guter Anbindung. Kostenfreie Parkplätze an der Straße.
Einzigartiges Zimmer mit Themeneinrichtung.

Partner

10/10

Exceptional

04 Jun 2026

Christian

Sehr sauber, freundlicher Service

Family

10/10

Exceptional

20 May 2026

Kilian

Super tolles Hotel! Besondere Zimmer und leckeres Frühstück! Gerne wieder!

4/10

Poor

09 May 2026

Sebastian

Mist Service!

10/10

Exceptional

04 May 2026

Marco

Erstklassiges Frühstück

Partner

10/10

Exceptional

02 May 2026

Philip

The room was impeccably clean and spacious. Breakfast featured a wide selection of dishes. The location is excellent, just a short walk from the subway. The staff were consistently helpful, friendly, and highly professional.

Friends_and_family Family

10/10

Exceptional

01 May 2026

Christian

Alles super

10/10

Exceptional

28 Apr 2026

Melanie

Ein super Aufenthalt und ganz freundliches Personal

10/10

Exceptional

27 Apr 2026

Per-Erik

Business

10/10

Exceptional

26 Apr 2026

Morten

Morgenmad rigtig godt. Opmærksom på opfyldning. Da der var meget tryk på, fik de stadig fyldt op. Venligt personale både ved ankomst og afgang. Minibaren kunne man få gratis med i prisen, hvis man ikke ville have rengøring. Meget fint idé. Hotellet ligger 200 m. Fra U-Bahn der kører direkte ind til centrum.

Partner

6/10

Pleasant

23 Apr 2026

Allan

Synes 29 euro for morgenmad er i dyrt når man som jeg rejser meget og ikke spiser andet end et par spejlæg og drikker en kop kaffe. Der var lidt bøvl med at få fyldt minibaren efter et par dage, fordi de har et gratis koncept i starten, så måtte forklare at jeg gerne ville betale for det ekstra, lidt spøjst. Blev også smidt ud af fitness kl. 2 pm da jeg fik at vide at der skulle behandles i et lille rum i hjørnet af det store fitness lokale, virker lidt underligt på mig at man holder et kæmpe fitness lokale lukket pga. et lille behandlingslokale i det ene hjørne, som tilmed havde vægge ? Var det ikke bedre at flytte behandlingslokalet væk fra fitness så ? Dejligt med parkering under hotellet med mulighed for opladning, kunne være rart hvis det var muligt at booke på forhånd.

Self

8/10

Excellent

16 Apr 2026

Björn

För ett hotell av den storleken och generella standard är det synd att gymmet har totalt värdelösa öppettider för oss på tjänsteresa.
17:00-22:00 passar väldigt dåligt till långa arbetsdagar där tidiga träningspass passar bättre.

Self

10/10

Exceptional

12 Apr 2026

Alexander

Top Unterkunft, Zimmer sauber und insgesamt in einem guten Zustand - lediglich Kleinigkeiten, Personal sehr freundlich, Frühstück mit sehr unfangreicher Auswahl.

Partner

10/10

Exceptional

05 Apr 2026

Gudrun

Supernettes Personal, liebevoll eingerichtetes Hotel, super Zimmer. Wir kommen gerne wieder 👍

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Thomas

Alt var perfekt, få minutter til U-bahn, roligt kvarter. Morgenmadden kan virkelig anbefales. Det eneste der er, at bemærke, er, parkeringen på hotellet, som er meget dyr.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Johann

Das Parken war unkompliziert

Family_with_children

8/10

Excellent

28 Mar 2026

Stefan

Gerne wieder

Self

8/10

Excellent

27 Mar 2026

Daniela

gut geheiztes Zimmer

Self

10/10

Exceptional

15 Mar 2026

Marita

Wir sind das 2. Mal im Hotel gewesen und waren wieder mit allem zufrieden.
Das einzige Manko waren komplett leere Handwash- und Bodywash Tuben. Die musste ich von der Rezeption holen.

Friends_and_family Family

10/10

Exceptional

04 Mar 2026

Martin Hein

Alt var bare perfekt.
Håbløst undervurderet hotel!

8/10

Excellent

20 Feb 2026

Marcel

Wir hatten einen tollen Aufenthalt im Hotel. Das Ambiente war wirklich schön und die Sauna super zum Entspannen. Das Frühstücksbuffet ließ keine Wünsche offen, die Auswahl war top. Nur zu Stoßzeiten war es wirklich voll, da musste man sich ein wenig durchkämpfen. Trotzdem würden wir definitiv wieder buchen!

Partner

8/10

Excellent

18 Jan 2026

andrea

Sehr üppiges Frühstück, für Paar ohne Kinder etwas nervig, da viele Kinder

Leisure Partner

8/10

Excellent

28 Dec 2025

Stephanie

Das Personal war sehr freundlich.

Self

10/10

Exceptional

24 Dec 2025

Danny

Top Zimmer. Besonders gutes Frühstück! Gute Lage. U-Bahn ganz nah

Leisure Family_with_children

10/10

Exceptional

20 Dec 2025

Jörg

Ja,

Leisure Partner

10/10

Exceptional

15 Dec 2025

Stine

Veldig hyggelig betjening, reine rom å fint hotell. Selv om dette er rett utenfor byen går T-banen fra rett utenfor å du er i byen på bare noen minutter. Kommer lett tilbake hit igjen.

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Lucyna

Alles perfekt ☺️

Leisure Friends

10/10

Exceptional

14 Dec 2025

Pascal

Tolles Hotel mit einem grandiosen Ambiente. Dazu ein super freundliches Team! Wir kommen wieder!

Business_and_leisure Family

10/10

Exceptional

13 Dec 2025

Sven

Das Frühstück war reichhaltig und sehr gut, Parkmöglichkeiten für höhere Fahrzeuge begrenzt möglich.

10/10

Exceptional

15 Nov 2025

Sergej

Sind mit dem Aufenthalt sehr zufrieden gewesen und kommen gerne wieder. Zimmer sind sehr sauber gewesen und das Frühstück war auch sehr vielfältig

Partner

10/10

Exceptional

01 Nov 2025

Maryam

Very nice hotel

Friends_and_family Friends

10/10

Exceptional

31 Oct 2025

Sebastian

Alles top

Leisure Partner

10/10

Exceptional

28 Oct 2025

Henning

Really great and stylish zoo theme

Business

8/10

Excellent

27 Oct 2025

Daniela

Das Hotel ist sehr schön, die Zimmer sauber und das Frühstück hat eine große Auswahl.
Das extra Kinderbuffet hat meine Meinung nach zu viel Süßigkeiten und zu wenig gesundes geboten.
Sehr toll ist, dass man einen Nachlass erhält, wenn man die Karten für den Zoo im Hotel kauft.

Leisure Family_with_children

10/10

Exceptional

19 Oct 2025

Uwe

Alles perfekt, kommen garantiert wieder

10/10

Exceptional

12 Oct 2025

Carsten

Rundum ein toller Aufenthalt.

Partner