Name: Santefe Hotel
Address: Muhsine Hatun Mah Ciftegelinler Cad No 21 Kumkapi, Istanbul, 34130, TR

10/10

Exceptional

06 Jun 2026

Gurneet

Comfy bed. Small room but it has all the basics. Felt safe in the hotel. Helpful staff, specifically Yigit. Would stay here again.

10/10

Exceptional

16 May 2026

VANIYA AMRAL

Great location with everything close by — shops, restaurants, and transport were all within walking distance. The hotel was clean, comfortable, and perfect for a short trip. Staff were friendly and check-in was easy. Definitely recommend if you’re looking for a convenient stay for a few days

Family

6/10

Pleasant

13 May 2026

Masoud

Super helpful staff, great location. But very small place which could use some renovation and maintenance. 3/5

10/10

Exceptional

08 May 2026

John

Lots of food choices nearby

10/10

Exceptional

13 Apr 2026

Caleb

We originally booked at the Santa Fe, but apparently our room had been damaged by a previous occupant. The owner met us and moved us to a different hotel he owns very close by which was quite nice. I cannot speak to the quality of the rooms at the Santa Fe since we never saw them, but I did want to put in a good word for the ownership who took great care of us during our four day stay. I would book here again.

Friends

10/10

Exceptional

09 Apr 2026

Maxim

Good price/value! Great stuff.

Partner

10/10

Exceptional

07 Mar 2026

Lauren

The staff here are wonderful and so kind. The room was dated but still nice.

10/10

Exceptional

20 Feb 2026

Peter

Very welcoming and helpful. Clean and tidy would use a gain in may night staff top person he s 1st class person would like see him and manager again

10/10

Exceptional

27 Dec 2025

Doniyor

Everything is good

10/10

Exceptional

25 Nov 2025

Elnur

We visited Istanbul with our kids and had an excellent stay. The room was cleaned perfectly every day, and the housekeeping staff were very kind and attentive. The hotel’s transfer service was safe, punctual, and very comfortable for our family.
But most importantly, we want to give special thanks to Front Desk Manager Yiğit Bey. He was exceptionally professional, friendly, and always ready to help. His assistance truly made our family stay much more comfortable.
Thank you to the entire team for providing such wonderful hospitality.

Leisure Family_with_children

2/10

Poor

21 Nov 2025

Mirwais

Dear Santefe Hotel

I recently stayed at your hotel from October 21st to November 7th, and I wanted to share my experience. Unfortunately, we encountered several issues during our stay. We found cockroaches in the room, and when my partner joined me on October 27th, we were unexpectedly charged again for her stay, despite having already paid for the double bed accommodation. Additionally, the shower head was not working properly, and overall, we were not satisfied with the room quality.

Because of these issues, we decided to leave earlier than planned, on November 7th, instead of staying until November 16th. We kindly request compensation for the inconveniences we faced.

On a positive note, I would like to mention that I was very happy with the receptionist, who provided excellent hospitality and made us feel welcome.

Thank you for your understanding, and I look forward to your response.

Best regards,
Mirwais Navid

Business_and_leisure Partner

4/10

Poor

12 Nov 2025

Yvonne

Small room, nice staff, one outlet to charge and we never found a tv remote so the tv never turned off. It was stuck on Italian tv so I am pretty sure we might be fluent in Italian now. There was mold in the bathroom but the towels were nice. To be honest, we only spent 3 of the 7 nights there because it was so cheap we decided to store our luggage there while we went to Barcelona for 4 nights and it was better and less expensive to leave it there than pay to haul it around. The terrace was not nice, the view was good but the terrace looked like a run down storage area. The cafe right down stairs was nice and convenient but i think the hotel is also a meeting place for tours because sometimes the lobby was extremely crowded. I don’t understand why the ratings and reviews were so high because it was probably the least nice place we have ever stayed. Again, if it matters to you, the hotel staff was very helpful.

10/10

Exceptional

04 Nov 2025

Lauris

Clean and tidy room, staff was very helpful 24/7. Location of santefe hotel is hard to beat, it is walking distance to grand bazar about 12 minutes, blue mosque about 20 min and fish market 12 minutes walk away. Thanks
visit I sta

Friends_and_family Family

4/10

Poor

27 Oct 2025

PAULINA ALEJANDRA

Super noisy

Family_with_children

8/10

Excellent

24 Oct 2025

yen

Front desk manager yigit are very polite and helpful. We want to thank him for everything during our stay in santefe . We would recommend friends to stay in this hotel.

Leisure Family

10/10

Exceptional

15 Oct 2025

Ashley

Clean comfortable rooms. Wonderful, friendly, and kind staff. Great location in the centre of everything, walking distance to many places, easy access to trains and ferrys that go to other parts of Istanbul

Business Self

10/10

Exceptional

28 Sep 2025

Ashley

Repeat customer, lovely hotel and nice staff

Business Self

8/10

Excellent

26 Sep 2025

Ilyos

Bed is too bad

4/10

Poor

21 Sep 2025

RUMAN

The hotel is falling apart with mould everywhere, would never stay there again

Leisure Self

10/10

Exceptional

18 Sep 2025

Riya

Staff was very friendly and helpful.

Leisure Friends

8/10

Excellent

15 Sep 2025

Eraj

At first, when we arrived at the hotel, we thought it might not be a good place. However, after speaking with the reception staff, they were extremely helpful and provided us with a very nice room. Their kindness and professionalism made it a truly positive experience.

Leisure Family

2/10

Poor

06 Sep 2025

Farva

The door only locks if you remove your hotel key from the slot. This means your lights, chargers, AC - all electricity must be off if you want to sleep with a locked door. This is ridiculous. They don't even have proper manners or even a bottle of water on them.

Leisure Family

10/10

Exceptional

05 Sep 2025

Ashley

Nice hotel, friendly staff, close to everything

I stayed at this hotel for a month and enjoyed it. The hotel is nice, clean, and comfortable. The staff is very kind. Once I needed help scanning and printing a document for work, and the person at the front desk was able to assist me. The front desk people go out of their way to make sure you have a good stay and give great recommendations. The hotel has a lot of restaurants, cafes, markets, and shoppes along the street and is only 10-15 minutes walking from the Grand Bazaar, closer via taxi/ Uber. The food place on the corner is 24/7, which is wonderful if you’re a night person like me. Also, easy access to the trains and ferries to get to the other parts of Istanbul. I highly recommend this hotel to anyone travelling to Istanbul!

Business Self

2/10

Poor

05 Sep 2025

Zeana

Terrible motel like hotel. Do not go if you are expecting a smoke fee room. It smells like a dirty old motel. And the hallways and stairs are extremely dangerous- no light until you are half way down the dangerous no railed twirled stairs

Business_and_leisure Partner

8/10

Excellent

28 Aug 2025

Steven

My room was okay but I did have an ant insect problem during my stay.

Leisure Self

2/10

Poor

20 Aug 2025

Verified traveler

Terrifying Lift Experience – Use at Your Own Risk

My stay at this hotel included a very frightening experience that I wouldn't wish on anyone. I got stuck in the tiny lift for 15–20 minutes. It barely fits one person and a suitcase, and there’s no ventilation. I wasn’t calling for help, just banging on the door, and thankfully it got stuck near reception so they could hear me.

There is no backup generator, so when the electricity goes out, the lift simply stops working. I started to feel short of breath, and after I told them I couldn’t breathe properly, they eventually broke the door open to get me out. I was staying on the 5th floor and never used the lift again after that. Even during checkout, I left my suitcase in the lift and took the stairs myself because I couldn’t risk going through that again.
They offer free breakfast at a nearby 2–3 star hotel, which was okay, but honestly, the fear from that experience has stayed with me.

Cleanliness was average. They cleaned the room every other day with just a mop and a quick surface wipe. Rooms are very small and, in my opinion, not worth the price.

If you choose to stay here, do NOT use the lift. It’s not safe.

Self

10/10

Exceptional

19 Aug 2025

adnan

I had a wonderful stay at Santefe Hotel in Istanbul! From the moment I arrived, the staff were incredibly welcoming, attentive, and always ready to help with anything I needed. The hotel has a warm and cozy atmosphere, making it feel like a true home away from home.

The rooms were very clean, well-maintained, and comfortable, with everything I needed for a relaxing stay. I especially appreciated the attention to detail in both the décor and the amenities. The location is also excellent—close to many key attractions, restaurants, and public transport, making it easy to explore the city.

Friends_and_family Family

6/10

Pleasant

09 Aug 2025

Maribel

The room was smelling to smoke, that was my issue..

6/10

Pleasant

30 Jul 2025

Bahram

Small room but very clean
Hallway floors equipped with light saver sensor
Turns on and off alot at night
So dark unless u make noise or walk
I don’t understand this concept to leave hallways so dark to save electricity bill
Customers comfort are matters specially for children

Leisure Self

10/10

Exceptional

09 Jul 2025

Nicolas

I would strongly recommend the Santefe Hotel. The value is unbeatable but it is also supported by N extremely friendly staff. The room is small but adequate for 2 people who spend most of their time outside visiting or sleeping. The baths are modern and big enough for 2 at the same time. They are many great restaurants and attractions around and it is only a $15 cab ride to almost anywhere.
Book there and save your money for tours on the bay of Istanbul. I give the Santefe Hotel a 5 star rating without hesitation.

Leisure Partner

10/10

Exceptional

04 Jul 2025

ahmad

I had an amazing experience staying at this hotel during my visit to Istanbul. The location is absolutely perfect — nestled in a vibrant area full of life, charming restaurants, and cozy cafés, all beautifully lit up in the evenings. The atmosphere is truly magical, especially at night when the streets come alive with color and energy.

The reception staff were incredibly welcoming and helpful from the moment I arrived. They provided detailed information about the area, transport, and things to do, always with a smile. Their hospitality made me feel right at home.

I also really appreciated the cleanliness of the hotel. I requested daily cleaning, and the housekeeping team did a fantastic job every single time. The room was always spotless and fresh when I returned from a day out exploring.

Overall, this hotel exceeded my expectations. If you're looking for a comfortable, well-located, and friendly place to stay in Istanbul, I highly recommend it. I would definitely come back again!

Leisure Family

10/10

Exceptional

03 Jul 2025

Amina

carib was very lovely & helpful.

Leisure Friends

10/10

Exceptional

21 May 2025

Muhammad

Amazing service team

It was very nice service from the receptionist CARIB or GARIB. He helped us checking in and get the room before check in hours as we reached earlier.
Hotel room was nice and tidy . Enough towels were there and got room service when we asked for it.
There was small issue in the toilet but this receptionist guy fixed it instantly.
Later on our check out he came on the street to help us negotiate with TAXI as taxis are often do cheat there.
Thank you so much

Friends_and_family Family

10/10

Exceptional

13 Apr 2025

Heidi

The staff were amazing always taking care of me they made sure I was safe and when I got into a taxi I didn't get ripped off by the taxi drivers ! Very good hotel with the simple things you need thanks for having me I'll see you again -Heidi DUDZIANIEC CANADA

8/10

Excellent

05 Mar 2025

Faiaz Mohammed

Very nice and helpful

Business_and_leisure Self

10/10

Exceptional

24 Feb 2025

ANISH

GOOD

8/10

Excellent

19 Feb 2025

ISTEMI

Good

Leisure Friends

8/10

Excellent

14 Jan 2025

Rabia

Staff has been very helpful during my stay, whether it was regarding the room or routes to certain sights. I felt quite safe and had overall a pleasant stay.

Leisure Family

10/10

Exceptional

12 Jan 2025

kevin

Very welcoming!

The owner was most helpful. Very friendly and kind.

Self

10/10

Exceptional

07 Jan 2025

MUSTAFA

It was accessible to public transportation and very near historical must-see places in iİstanbul. Management is very friendly.

Business_and_leisure Family_with_children

4/10

Poor

01 Jan 2025

Domenic

The place was clean and owner very nice.Unfortunately the room was tiny. Never saw such a room.

Leisure Family

8/10

Excellent

27 Dec 2024

Nael

Clean, quiet, comfortable hotel with very friendly staff

Leisure Self

10/10

Exceptional

12 Dec 2024

Sarfraz

Nice hotel

Friends_and_family Family

8/10

Excellent

06 Nov 2024

Sandra

It was cute and very quaint

Leisure Family

10/10

Exceptional

22 Aug 2024

Rasel

Best hotel in fatih

One of the best hotel in fatih.Mr Asad and Mr Corib was very very helpful person.always greetings and smile on face.every needs they take very seriously and sort in minutes.great Bosphorus view from the roof.quiet and clean hotel.I recommend this hotel to everyone.great with family.Definitely will stay again.

Friends_and_family Family

10/10

Exceptional

05 Aug 2024

Yurii

Everything was great!

10/10

Exceptional

04 Aug 2024

Wasim

Staff is very cooperative, gentle, highly recommend

Leisure Family_with_children

2/10

Poor

02 Aug 2024

kirk

The room that we stayed in with two single bed was too small and it’s one of the worst place I was staying and I will never come back to that hotel ever again I’m sorry I’ve got to give a bad review but this is just me speaking from my heart sorry bad place

Leisure Family

10/10

Exceptional

21 Jun 2024

Aya

Thank you so much Esat and karib very nice and friendly,
everything was perfect and inshallah we will come back ♥️

Friends_and_family Family

8/10

Excellent

11 Jun 2024

Abdul

Great staff

The receptionist were hospitable and accomodating. They knew the area well and I recommend other people use it.

8/10

Excellent

10 Jun 2024

Zaid

Very nice area for shopping and staff are very nice

10/10

Exceptional

02 Jun 2024

Jessica

I loved my stay in this small but cozy hotel in Istanbul. The owner and the staff are so kind and will help you with everything you need. The room was clean, the hotel is in a central area where everything is a 15-20 min walk; there are many restaurants and small shops to buy cheap; location is excellent. Carib who works at front desk is extremely helpful and will do his best to make your stay pleasant; he can arrange airport transfert and will give you advice. If i ever come back to Istanbul i will stay here again.

Leisure Family

10/10

Exceptional

30 May 2024

Clare

Amazing

We had a great stay here! Staff were friendly, was in a good location to all the great places to see, the room was incredibly clean! Yes the room was on the smaller side but it was comfortable and cosy. Would 100% stay here again!

Partner

10/10

Exceptional

31 Mar 2024

Lucy

I arrived at this property in the evening, my first time in Istanbul, the Manager Esat was very helpful, always asking of my needs, if I needed to book a tour, taxi, etc.
The bed was comfortable, the water pressure was good, it had a mini fridge, a kettle and always I had coffee and tea available. This location is close to the tram in Beyazit, close to Sultanamet were the main attractions are.
I had a great stay at this hotel. Thanks to Esat the manager. Maria from Miami

Leisure Self

8/10

Excellent

21 Feb 2024

ender

Very close the touristic place,many restaurants around. Friendly hotel stuff.

8/10

Excellent

23 Jan 2024

Matin

Very clean

10/10

Exceptional

21 Jan 2024

Nicoleta

I had an excellent stay at this hotel. The rooms at Santefee Hotel were very clean, very comfortable beds.
Mr. Esat and the staff were very kind and welcoming. The location of the hotel is very good, it is close to the Grand Bazaar and the tourist area. I strongly recommend this tutor hotel to people who want to visit Istanbul.
Thank you!

Business Self

10/10

Exceptional

08 Dec 2023

hazem

Amazing staff

10/10

Exceptional

13 Sep 2023

Khalid

Excellent hotel 👍

Amazing place. The owner Mr. Asaad is a very nice guy and he will do his best to make us happy. The hotel is close to everything.

Partner

10/10

Exceptional

19 Aug 2023

Furkan

· Location was amazing, transportation is easily accessible. The staff are extraordinary 👍

Leisure Partner

10/10

Exceptional

22 Jun 2026

Noureddine

Top je recommande service serviable

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Okan

Otel iyiydi. Otelin bulunduğu lokasyon biraz kötü ama yürüyerek her yere gidebiliyorsun.

Friends_and_family Family

4/10

Poor

31 May 2026

Selçuk

Rezervasyondan bi haber resepsiyonda oturan kişi bizi başka otele yönlendirmeye çalıştı. Zorla rezervasyonumuz olduğuna ikna ettik. Odaya girdiğinizde kötü koku sizi karşılıyor. Konaklayan herkesin kimlik bilgileri alınmadı bu demek oluyor ki kayıtsız kişilerde kalıyor. Otopark yok. Kesinlikle bir daha hotelsden rezervasyon yapmam ve santefe otelde kalmam.

Friends_and_family Family

10/10

Exceptional

29 May 2026

Onur

Otelin konumu Beyazıt meydanı topkapı sultanahmet gibi tarihi mekanlara yürüme mesafesinde ve merkezi 4 kişilik çocuklu aile ile gittik oda ve yatak sayısı konusunda sağolsun yiğit bey çok yardımcı oldu kendisine teşekkür ederim.

Friends_and_family Family

4/10

Poor

27 May 2026

Serkan

2 aile olarak tuttuğumuz otel de personel yaklaşımı iyiydi. Onun dışında çok memnun kalamadık. Odalar da felaket bir gider kokusu vardı. Çalışan arkadaş sorunu çözmeye çalıştı ve bir günün sonunda sorunu çözdü. Bir daha gelip kalacağım bir otel değil.

4/10

Poor

24 May 2026

Levent

Kötüydü kalmayın ........

6/10

Pleasant

03 May 2026

giuseppina

Kavhalty yok bende hotel

Friends_and_family Family

4/10

Poor

26 Mar 2026

Virginie

We booked initially for 5 nights but ended up staying 2 nights only… rooms are very small not like in the pictures …
Not very cleaned. Despite the hotel mentioning smoking is forbidden. We had a strong smell of smoke both nights. Having a toddler breathing this was not appropriate. We tried to get another another room but the host was unhelpful. He just said “we can’t do anything” I’m sorry.
We just had to book another hotel for the rest of our journey… it’s a shame

Friends_and_family Family

2/10

Poor

22 Mar 2026

Kerem

çöp sakın gitmeyin rezervasyon yaptırsanız bile yer yok diyip geri gönderiyorlar 1400 lira için nasıl olsa uğraşmayız diye sistemi kurmuş tokatçılar

Business Family

10/10

Exceptional

18 Mar 2026

Bayram

Nattpersonalen Karin var väldigt trevlig och hjälpsam. Bjöd även på te och choklad. Rummet blev uppgraderad och var väldigt rent. Kommer säkert tillbaka.

Self

2/10

Poor

04 Mar 2026

Mariana Rivas

NO RESERVES.
Yo me fíe de comentarios que posiblemente sean falsos.
Nos asignaron una habitación en el último piso, sorpresa, el elevador no se ha caído de milagro se puede ver la polea desde el último piso, ni siquiera está tapada. La habitación tenia diminutas camas individuales, más pequeñas de lo normal debido a que la habitación es muy muy muy pequeña y ni siquiera había calefacción y hacía muchísimo frío, era obvio que no íbamos a caber en esas camitas y que íbamos a coger un refrigerado para el día siguiente, en serio jamás me había sentido tan engaña. Nosotros llegamos a las 10 pm y a las 12 am ya habíamos reservado en otro hotel de la esquina que se llama Nova City Hotel, que sinceramente estuvo mucho mejor.
Por favor no reserves con estos mentirosos, sus habitaciones son inhumanas.

8/10

Excellent

28 Feb 2026

Rıza

Personel iyiydi yardımcı oldular

Friends_and_family Family

8/10

Excellent

21 Feb 2026

Timur Yasin

Alles bestens.
Sehr nette Mitarbeiter.
Lage super.

Family_with_children