Neelam's The Grand Hotel (Calangute)

4/10

Poor

12 Dec 2025

ruchi

Overcrowded and noisy hotel. It's not peaceful place. Breakfast is just ok. Hotel plays music till 11 and even if you want to sleep in your room music won't be stopped. MLM group events happen everyday and staff is unable to handle them. These Groups stay in hotel for one day and next morning they start there team building exercises@5:30 am. You can hear it all while you are in your room.
Bad hotel to stay for peaceful or relaxation holidays.

Leisure Family

8/10

Excellent

02 Jan 2025

Yusuf

Nearby amenities

Leisure Self

2/10

Poor

29 Mar 2022

Sabina

Worst experience ever I personally recommend not to stay in this hotel instead sleep in the car if you have only option left , there’s nothing to be happy about smelly like rotten potatoes unhygienic everything including rooms pathetic!!

Leisure Partner

10/10

Exceptional

01 Aug 2021

T

I'll go there again!

Loved every minute of the stay. It was just one night, but the service was wonderful, the room was clean and spacious and the food was excellent. One small point, i asked for a room with a bathtub, but didn't get one.

Partner

4/10

Poor

22 Mar 2017

Verified traveler

Poor stay,

I arrived at around 2am, there was no one at the reception for my checking as the hotel manger on duty was asleep on the sofas, his colleagues tried to wake him and he told them to go away even though he seen me stood at the desk, then eventually he got up to check me in after some time. The pool was really dirt it looked like it was full of oil you could not see the bottom of the pool, room service food was always cold and of poor quality which often left me with an upset stomach. The lamp in my room was not working, the air conditioner was also not working for the first 4 days. There was no swim up bar in the pool as advertised, breakfast buffet room was too smokey to sit in. I would not stay here again and I would not recommend it. I added my friend onto the booking and discussed this several times with Expedia who confirmed my friend had been accepted to the room booking by the hotel, however when myself and friend Reyes to enter the hotel she was told she was not allowed in, I explained to the manager that this hotel had confirmed that she was able to stay and had proof, despite showing several emails from the hotel and Expedia the manager refused to let her enter, this problem went on for around an hour and again I had to call Expedia and tomallow them both to discuss the problem I was having. Eventually the manager aloud my guest to stay, he was rude and really hard to reason with. Wifi reuquires a pass word at least every 7 hours so you have to go back and forth.

2/10

Poor

28 Dec 2015

not good

Its a ok hotel for the price . Not a good .

I had a very bad experience. The food was bad . They chef was stupid i asked him fried fish he gave me fish with lots of red mirchi powder in it. I don't know what he was thinking. The staff were stupid. The room was wrongly alotted to me i had to run here and there to get it rectified. Wrong property. Wrong price. Wrong place. Wrong food.

8/10

Excellent

05 Nov 2015

Verified traveler

Excellent location

Great hotel and location was very centralized ,breakfast was excellent....!!!

4/10

Poor

01 Nov 2015

Verified traveler

There is no wifi in room and lobby has not enough speed . Swimming pool is useless . Bad furniture and old tv in room .

8/10

Excellent

19 Oct 2015

Verified traveler

nice to stay

this was my second stay in this hotel. but this time we feel that some facieltys was not thier

Family

8/10

Excellent

27 Sep 2015

Kumar

Worth to stay

This property is nice to stay with decent rooms and available services. Its in the heart of Calangute beach area,near to Baga and Candolim beachs as well. We reached on the auspicious day of Ganesh Chaturthi when whole Goa was on leave and busy in celebration, which affected the services of this hotel too.As they couldn't send airport pick up(as promised earlier) on the day of arrival, they have reimbursed the Airport taxi fare for the same. Break fast buffet was very sumptuous and filling.
Except few service glitches,we got very satisfactory service by Neelam's The Grand.

Partner

10/10

Exceptional

21 Sep 2015

JAY G.

Great hotel, nice location.....

I went to this awesome hotel with my lovely wife on a vacation. We both were thrilled with this hotel and the location where it is situated. Room was clean and nicely organized! I will definitely come and stay at this awesome hotel again!!

Partner

8/10

Excellent

10 Aug 2015

Verified traveler

Value for money

I had stayed in this hotel for 4 nights 5 days. The hotel staff was helpful. The only problem was with morning breakfast, every morning they had same menu. Overall I was a good stay.

Partner

6/10

Pleasant

08 Jul 2015

Verified traveler

value for money

good location of hotel

Partner

6/10

Pleasant

30 May 2015

Verified traveler

Ok, not as per expectations. But it was clean, though the quality of breakfast was poor.

8/10

Excellent

11 Mar 2015

Gaurav

My \"HOLI\"-Day in Goa.

I planned my travel on Holi. Started from Pune early in morning and when I reached Goa it was all Hot and Humid and barely felt like doing anything. After checking-in and going through the lobby to my room by pool side..that small walk itself took almost half of my tiredness. Room was BIG, clean and cozy.

Loved the beds :)

Variety of food in menu, room service, resto-bar and Buffet breakfast are all very good.

and top of all the locality, its soo close to Calangute beach and other tourists places that you never feel like \"not\" being able to plan and do something. Its like everything can be done.

My thumbs up for the hotel and hotels.com for making this trip an unforgettable memory in my life.

Family

8/10

Excellent

19 Feb 2015

Verified traveler

Nice hotel close to the beach and the market.

The hotel is decent and very centrally situated. The food is good and the facilities are decent.

10/10

Exceptional

15 Jan 2015

Verified traveler

Very good breakfast pool was enjoyable best place in town

2/10

Poor

14 Jan 2015

Ashu

VERY POOR

THIS HOTEL HAS NO WI-FI IN ROOM AND STAFF IS VERY RUDE.IN THE ROOM NO NETWORK FOR PHONE.THAT WAS THE WORST EXPERIENCE.

Family

6/10

Pleasant

09 Jan 2015

anonymous

Better than expected

This hotel was better than I expected for a hotel is India. The room was nice and well kept. The bathroom wasn't bad but could have used more cleaning and updating. They had live music every night I was there but sometimes it went a little too late and made it hard to sleep. The staff was great and willing to keep visitors happy and the breakfast was good too, they had a lot of variety. Overall the hotel was much better looking than the others I saw in the area and is width considering.

4/10

Poor

28 Dec 2014

Praveen

Think Once before you select this hotel.

The stay was all \"ok\" except for the room cleanliness. Room was not up to the mark at all. Don't know how the hotel is rated as 3 star.
1. Restroom and living rooms were having spiders web.
2. Toilet is having yellow stains.
3. Living room wall paint is all flaky.
4. Room was stinking bad.
5. No HD channels in the TV. Not even regular channels with good clarity.
6. Water from the taps is smelling rusty.
7. Malfunctioning of the split AC.

Up on bringing the above to the managers notice, he was very arrogant and did not even care to resolve the issues. Later, his manager came up with some courtesy and listened to the concerns patiently. I was informed that the hotel will undergo renovation soon. But, I still, don't understand how the hotel was rated as 3 star.

Family

10/10

Exceptional

09 Oct 2014

ARNAB

Great Place to stay

We really enjoyed our stay in Neelam's The Grand from 3rd to 6th October'2014. Staff and hospitality were great and so was the complimentary breakfast.

Family

8/10

Excellent

31 Aug 2014

murli

Central location, walking distance to market,beach

It was a comfortable and pleasant experience. The staff is good and helpful. The food is alright though

8/10

Excellent

05 May 2014

Saurabh

Awesome stay.

I had a really comfortable stay here at neelam's the grand . Truly one of the best properties at calangute. I couldn't stop myself from extending my stay from 3 nights to 5 nights. Awesome buffet awesome pool. Awesome service. And awesome location. Nearby happening places and market.

8/10

Excellent

05 May 2014

Saurabh

Awesome stay.

I had a really comfortable stay here at neelam some. Truly one of the best properties at calangute. I couldn't stop myself from extending my stay from 3 nights to 5 nights. Awesome buffet awesome pool. Awesome service. And awesome location. Nearby happening places and market.

2/10

Poor

02 May 2014

Verified traveler

Very bad experience

The hotel staff is non cooperative. There was a misunderstanding between expedia and the hotel because of which the airport shuttle had to be paid by me. Also the hotel staff is rude. Overall it was one of the worst experiences I ever had.

6/10

Pleasant

22 Apr 2014

Manoj

Nice Hotel with Good rooms!!

Pros: My review will be based on Neelam as a 3 Star hotel. It has good spacious rooms, all basic amenities in room are covered and rooms are well maintained, great cleanliness. We got a pool view room, which was always a plus when you sit in balcony sipping a coffee. Staff is really very good (Mr Shayam on reception), willing to help even if you checked out of hotel. We had Indian food, which has decent taste. Property is huge and right in market which is easily accessible to major locations!! So you don't need to worry about accessibility and safety!!

Cons: No lifts in Block C (and i guess in two other blocks also), which is not great if you got a high floor. Its there in just 2 blocks. Quality of juices is not good. May be you can do better here!! A small 4-wheeler parking wrt this huge property. A little more lightning is surely required in pathways of each block. Take a clue from 4-5 star hotels and they can surely increase hotel amenities including next level upgrade of their dining area!!! Last, lot of mosquitoes in bathroom and there was no arrangement to counter that. I guess they make their way through vents!!

Our experience was good again!! The courteous staff and a good room can make you stay a memorable one!!

Family

8/10

Excellent

17 Mar 2014

Rusty Treasuryvala

1.Good location.centrally located .Close to Calangute Beach. Room maintenance vey ordinary. Needs improvement.Staff vey courteous and helpful, specially the lady at the travel desk Ms. Vindya. Food was delicious.

Family

4/10

Poor

23 Dec 2013

MN

Not Worth What I Paid

Situated in very busy junction of Calangute; Staff not very friendly and lacked communication between themselves; It was agreed a the time of checkin that we can use their shuttle bus to airport on day of checkout, but when we started to put the bags in the bus, the staff wanted Rs.1500-; Iwent to request bit of salt and pepper in the dining area to spread on some sour friut, was told they will send it to the room though I agreed to wait for it there; it never arrived; after two hours when queried none of the staff had any answer why it was not delivered. Overall the service was louzy and lacked professionalism.

10/10

Exceptional

20 Oct 2013

Frequent traveller

Great hotel and Great location

Mived to this hotel after booking another. The Grand is a superb hotel, we enjoyed our stay, and are hopefully going back in February. The staff were very friendly and accommodating to every need. We have already recomended this hitel to friends going to Goa next year.

Family

8/10

Excellent

31 Mar 2013

Verified traveler

Stay

Good hotel for relaxing. The breakfast spread is pretty decent and the hotel has some amazing restaurants around offering goanese and continental food.

Family

6/10

Pleasant

13 Feb 2013

Surinder Singhal

Excellent Location To Enjoy GOA

POSITIVE POINTS: I would stay here again as simply for its location and price, its among the best. Welcome drink was a nice gesture and was refreshing. Manager at the hotel was very helpful in solving issues regarding the cancellation of one of our 2 rooms booked due to a fire accident at my friends home. I had stayed in the new building and the room was nice n comfortable. Live music was there which was a nice touch near the swimming pool & bar area. NEGATIVE POINTS: Breakfast was not good enough, specially when it came to variety so just had it once at the hotel out of my 4 days. Prefer to waste rest of my coupons. Room service was VERY SLOW specially when it came to asking for bathing and hand towels. They don't seem to understand hand towel and I had a hard time explaining the same to them saying that they want me to use bathing towel to dry my face and hands whenever I wash my hands and face in the washbasin.......

Family

8/10

Excellent

20 Feb 2012

pete

sort of does what it says on the packet

nothing too grand but comfortable , incredible amount of paperwork going on . but would go back

6/10

Pleasant

18 Feb 2012

Pankaj

Comfy Stay at Goa

The Location of the Hotel is good with big comfortable rooms but the food quality needs some improvements.

8/10

Excellent

05 Jan 2012

Priyanka

Neelam the Grand, truly grand

Beautiful hotel with great comfort rooms. Nice restaurant to cater for into and western tastes and a centralised location makes it a great choice. Will definitely come here again. Staff are very friendly.

8/10

Excellent

27 Dec 2011

Vijay

Neelam's, the Grand - goa

Reserve a room with pool view otherwise you will be very disappointed. More English speaking staff can make one's stay better.
Could not understand why pool is not for use after 19h00...best time to swim.
Friendly staff, good location. Good breakfast.
Recommended.

8/10

Excellent

09 Dec 2011

Irene

Neelam's The Grand Hotel Goa

Stay in comfort and style, excellent service, staff were friendly and professional. Lovely swimming pool and surrounds, good restaurants.

6/10

Pleasant

09 Nov 2011

Margarita

Neelams Experience

Just came back from the Goa, Neelams hotel. Overall impression is still good, however the hotel did not leave up to the expectations.
ROOM: I have booked CP club select superior deluxe room, which according to description was supposed to be a perfection, but it turned out to be just a very big room. Actually, all rooms at the hotel are CP club select superior deluxe as I figured, so do not expect any luxury there.
Furniture is old, walls have stains, bed is very hard, bed lining is definitely not \"premium\". It is not bad hotel, just not the quality that you expect for that money.
FOOD: Breakfast is not continental. Lots of indian stuff. If you want european food, they have quite good omlet and some pastry/jam only. Coffee is bad in the restaurant, but near reception desk there is a separate coffee stand where for 23 Rs you get very good espresso.
POOL: pool of Neelams the Grand is very good, big & clean, but is in the shadow most of the day.
STAFF: there is a lot of staff around, some are sensible, some are not. Overall, good service.
BEACH: the road to the beach takes about 10-15 mins, but there is no road as such. You have to navigate between cars, bikes and cows and other crowd, not pleasant walk at all. Better to take a cab (100 Rs), at least you will feel safer. Calangute beach has a lot of shacks where you get sunbed and towels and service from the bar. Loved to go there at night, they put chairs on the beach front, light the candles and serve food and drinks. Very romantic! Baga beach nearby offers plenty of nightlife experiences.
NEELAMS THE GLITZ: next to Neelams the Grand there is a new built hotel Neelams the Glitz. This facility is new, has excellent pool, that is on the 2nd floor terrace and always sunny. You can use that facility if you stay at the Grand, but if going again, I would definitely prefer to stay at the Glitz! The restaurant offers good selection of seafood, though had bad experience ordering fish and crabs once. Good dinner for one costs about 800 Rs there.

8/10

Excellent

27 Aug 2011

gyanendra

We stayed at the hotel in august. We find the hotel excellent and real value for money. Though pool isa bit small but it was clean and we enjoyed the pool a lot. We have been given pool facing GF room which was very spacious though we missed room refrigerator. In comparision to the size of room, bath room was bit small in size but was clean and neat.

8/10

Excellent

03 Jun 2011

rajesh

its a nice accomodation with good services.breakfast is also good...must visit once...specially neelams the blitz...swimming pool is great very neat n clean...

8/10

Excellent

08 Oct 2010

kapil

neelam's the grand - what a amazing stay

we booked a standard ac suite, but when we arrived there was a large group already there so they were out of standard suites, so they upgraded me to their superior suite. what a room it was. king size bed, big size lcd tv, a/c, electric kettle and the regulars of course. me and wifey were ecstatic. our breakfast was included in the package. they have a limited variety in breakfast, but the food was good. the best is the live egg/omlette counter. the only soggy spot was that their pool side bar was under maintenance. our rooms were cleaned to the utmost satisfaction everyday. the staff was very courteous and polite. since i travelled by car and i had planned to leave goa early in the morning i.e. before breakfast timings, the staff ensured that we had veg sandwiches and tea/coffee in the wee hours also. not only that the packed a couple of sandwiches and wafers for us to munch on the way. what a delighful service. Neelam's the grand would be my first choice to stay in any hotel in goa, on my next trip.

10/10

Exceptional

08 Oct 2010

A

Neelam's The Grand in Goa - An absolute paradise

\"I was absolutely surprised to see Neelam's The Grand Hotel in Goa as i made my booking online through hotels.com and by just seeing some pictures of the hotel posted on their site and other amenities provided. The Hotel is a wonderful property and staff there is very very helpful and soft spoken. I would recommend everyone to go and stay there at least once\"

8/10

Excellent

07 Oct 2010

Amit

Neelam The Grand - Awsome location

Thanks to Mr. Nagraj (from Neelam The Grand )

Overall ,it was an awsome stay in this Hotel ,we enjoyed our trip .
And Neelam The Grand ,played an important role in this - : ) .

As we checked in ,we were alloted those rooms ,which we never thought or which was promised .

Then after complaining ,they tried to find some other room ,but in that AC was not working .
I called hotel.com ,
they explained to hotel.com that we have only this room available and this is the only one in our deal .
I talked to the Head or the person who was managing all in that Hotel about the rooms ,and i told him that i can pay extra but i will stay in those rooms ,then we saw different rooms ,we selected other room .But after the conversation he agreed to give that room without any extra charge , and after that it was a pleasure staying in that hotel . If i neglect the check-in experience ,i fopund this hotel as one of the best hotel in Goa ,specially about the location .

2/10

Poor

19 Sep 2010

Brian

Neelam The Grand Calangute

The Superior Rooms in this hotel are very Bad 1) the Rooms are located in a building without lift
2)Old and almost broken Furniture , beds were pealing off
3) linen was old and dirty , poor quality

We got this hotel at a good deal only to know that we were served with the poorest of quality
Our room was on the third floor with no lift

The quilt was dirty and old
Our bed was old and pealing off ,just covered with linen.

If you are taking the basic rooms in this hotel i strongly do NOT recommend

The higher category rooms are too expensive for its price

8/10

Excellent

11 Sep 2010

Ritesh

Stay in Hotel Neelam's the grand was really exiting except for the check-in where in we were given twin bedded room instead of double bed room but after few requests they agreed to give us the double bedded suite. rooms were spacious and so was the lobby and pool area. food in the restaurant was also delicious. Thanx to Hotels.com for such a trip at reasonable price. and to the staff of Neelams the Grand for their valued service.

8/10

Excellent

24 Aug 2010

Arun

Neelam The Grand , Calungute, Goa,India

A nice hotel in the Calungate area. All rooms face the swimming pool and are clean. The staff is helpful and buffet meals are good. Recommended for families with kids. Only disadvantage is that it not at walkable distance from the beach.

8/10

Excellent

26 Jul 2010

Ankit

Best Location & gr8 Property

This is definitely The Hotel for first timers as the location & property is excellent.It has also been maintained very well.Only drawback was the service as one has to remind twice to get any thing for any service.Also being a hotel of such repute they didn`t have English Dailies which is a must for every hotel.
Overall A good Experience.

8/10

Excellent

26 Jul 2010

Sonalika

The hotel is newr to Colangut & Baga Beach. Very useful. Also, the market nearby has all convenience requirements. Taxis are easily available. The breakfast service is good. The pool facility is good, the room is spacious and nice. The balcony view is good.

10/10

Exceptional

24 Jan 2010

Gaurav

Friendly staff, excellent location and well appointed services

Neelam's is a well established hotel in the heart of Calangute and is definitely worth the three-four star rating. I arrived at 8am after 24 hours of flights and they fixed up a room for me straight away (before normal check-in), as I was in dire need of rest. The photos on Expedia are accurate as to the style and condition of the rooms.

The pool and indoor areas of the hotel are in good condition, however, are probably not used as much as they could. There is a small disco on some nights and entertainment/music in the evening. There is a small bar on the first floor that serves basic food, water and beverages till the morning, which was great after coming home from a bar or club to pick up a bottle or two of water.

After some sleep, I tried out the ayurvedic massage to re-enliven my soul and relax into Goa. The massage was a good one with a focus on oil based healing, conducted by a trained specialist from Kerela. The food in the restaurant is varied and there are staples for continental preferences on the a-la-carte menu. Along with a choice of Indian breakfast options included in the package, you also get eggs, juice and tea. I didn't try out dinner but from a small sample of the food at Neelam's menu, it was well prepared. However, as it is a hotel, the rates can be more than found in local restaurants.

The staff are friendly and helpful. The gym is well appointed, however, take your own sweat towel. The location is close to shops, beach and markets.

2/10

Poor

14 Jan 2010

Tashi

Neelam's The Grand DUMP - NEVER STAY THERE!

Neelam's The Grand Hotel is FAR from Grand. DO NOT BELIEVE the pictures on their website. The cutomer service is terrible, starting from the lobby manager Nagraj. He was the worst person I have ever dealt with in the hospitality industry. The pool is filthy, you cannot see the bottom of the pool and there are dead bugs floating every where. The room was disgusting. Inspite of us having paid for the \"CP CLUB SELECT SUPERIOR DELUXE\" room we were dumped in a regular room, which was no where near superior or deluxe. The couch had a filthy black velvet cover that did not fit the couch but was pinned on. The blankets were like burlap sack material. The bathroom was unacceptable. No running hot water and no shower dividers. So when you took a shower in the freezing cold water, the whole bathroom was wet. There were no amenties provided in the bathroom so if you did not bring shampoo/conditioner/lotion/hairdryer you were out of luck or had to go out shopping. The closet in the room was broken and the safe looked pathetic.

Our overall experience at this hotel was HORRENDOUS!!! We will warn as many travellers to NEVER make the same mistake we did.

Partner

10/10

Exceptional

24 Nov 2009

mick

great hotel will be back next year

our first time in goa, and must say one of our best holidays ever, could not of picked a better hotel, staff were very polite, and the rooms were cleaned every day , breakfast was good and the service quick . they was some hotel work going on in one of the blocks and around the pool area but it did'nt stop us enjoying the pool area. it was in a good location and the people were fantastic, the food in the tree house reasurant just down the road was great and very cheap. will be back next year