Name: Woodspring Suites Mckinney
Address: 3401 N Central Expy, Mckinney, 75071, US

10/10

Exceptional

12 Jul 2026

Kerman

Hotel with extended stay vibes.

Self

6/10

Pleasant

28 Jun 2026

Karen D

The staff was helpful and really nice. Pictures are NOT of this location. The online pictures are very misleading. No coffee in room or on the property. There is a kitchen with no utensils or cups etc. We found out at check out you can rent those. There is NOT an ice machine. Check reviews first. This is an extended stay facility.

Partner

2/10

Poor

23 Jun 2026

Ayodeji

I booked and reserved a room at the property through Hotels.com. When I got there, two police vehicles were parked in the front. The reception staff took much time to attend to guests. When it came to my turn, she simply said there no clean rooms available. I had to go get another hotel.

6/10

Pleasant

21 Jun 2026

Luis

The rooms field humidity and start rain so water star come for the roof of the window

4/10

Poor

21 Jun 2026

Robert

3 people in room only 2 devices for wifi. Not good. Room ok staff friendly. Location for what we had to do was good. Checking in slow. Checking out impossible. No one in office on Friday to check people in or out. Tried calling for 3 days phone busy. CHOICE reservation no help. Needed to check out 2 days early and nobody to help.

Family

2/10

Poor

20 Jun 2026

Brandon

There was random people in hallways with phones plugged in.
Only one towel for a 3 night/4 day stay and would only exchange it which isn’t super convenient.

Self

2/10

Poor

19 Jun 2026

Ameera

Night shift staff member doesn’t answer the phone
Room was flooding out with the heavy rain
Room had a moldy smell

Pictures does not reflect the actual hotel condition

Would not recommend

Day shift manager tried her best to accommodate

Self

6/10

Pleasant

16 Jun 2026

Christine

The room was clean and comfortable but is smelled bad.

Self

2/10

Poor

14 Jun 2026

Stephanie

I honestly have nothing nice to say. My stay was for a week. I got there on a Monday just to be checked in as a no show. The room I was in had two beds and felt like we were sleeping on cots. Was told I would be moved the next day to a different room next door, and they rented out the room I was supposed to be in. Doors that were to remain locked 24 hours a day never closed. This is a safety measure for guests. They say no smoking in the rooms, and the halls smelled like smoke/weed. I finally got moved to a better room on Thursday however I was told I would be contacted when they for sure had a room available for me and that never happened. There were bugs in my initial room and was told pest control would come that day and they never came.

As I was leaving, the lady working the desk screamed at me for speaking to “her guests” and that I was banned from the DFW area for taking photos of their facility. Please check your reviews before you book a hotel! No lobby, no breakfast, no pool, and the excuses are rediculous.

Family_with_children

2/10

Poor

11 Jun 2026

Ashley

Very dirty and had no amenities

Family_with_children

10/10

Exceptional

08 Jun 2026

Dominic

Nice

Self

2/10

Poor

08 Jun 2026

Doneicisa

Hotel is not appropriate for small children. There’s a lot of negative traffic going in and out of the hotel. People hang around on the outside of the building. Area seems unsafe.

Family_with_children

2/10

Poor

07 Jun 2026

Anton

I’ve stayed in cheap motels before but thanks to this place I got a new low. From huge German roaches, dropping internet connection that doesn’t allow more than 2 devices, and leaking pipes that maintenance kept knocking to check and ask me about my hygiene. Sheets had a few stains which I initially overlooked but over time this place is unbearable even with rock bottom standards.

Self

2/10

Poor

02 Jun 2026

Jeffrey

The hotel smells like Marijuana inside the room and out in the hallway. The elevator broken for months now. The shower doesn't even work.

Family

2/10

Poor

01 Jun 2026

John

Broken elevator

Friends

8/10

Excellent

31 May 2026

Marcy

Convenient location. No frills. For having a kitchenette there are no utensils/pots.
*Elevator seems to have been broken for a while and we were not informed until check in.

Family_with_children

10/10

Exceptional

26 May 2026

Lesley

Everything from my check-in to checking out was easy and user-friendly. The rooms were very nice. The guest were very quiet and considerate. Anytime I need help from my staff. They were very accommodating.

Self

2/10

Poor

26 May 2026

Freda

It was one of the worst places we have ever stayed. It took forever to get our room. The elevator was broken so we had to carry our luggage upstairs, which is not easy for Senior citizens. There was absolutely NOTHING in the room, no coffee maker, no hair dryer, no dishes for the kitchen, no utensils, no paper towels, nothing! It required us going to Walmart to buy a coffee pot and supplies. We ended up leaving early. The positive thing was that it was a place to sleep, a bathroom with good water pressure and clean towels. The sink and bathroom faucets need repair. Don't ever go to the hotel!!! It's intended for long term stays. But there is no way I'd stay at this hotel again for even a night.

Family

2/10

Poor

23 May 2026

Ulises

There were a dead roach in the room, it was overall dirty, elevator didnt work. Staff was attentive but the place was terrible.

We only used to sleep on our roadtrip but do not recommt at all

Family_with_children

2/10

Poor

21 May 2026

Jasmine

The elevator doesn’t work sketchy people going in and out strong smell of curry

Friends

6/10

Pleasant

21 May 2026

Patricia

No elevator ......................

Self

2/10

Poor

18 May 2026

Donna

Hotel staff was deceiving guest by not sharing that the elevator was not working when room was booked in advance for the SPECIAL Olympics State Tournament. Spoke with hotel front desk Shonnie on several occasions before arrival date. It was shared with Expedia representative by different employees while confirming booking for room, after the cancellation deadline and less than 24 hours of the arrival time. It caused me extra expense and hardship due to being physically impaired to take stairs and they couldn’t accommodate 1st floor room. The hotel was not considering of guest handicapped only making money. I will never use this hotel in the future. The employee said the elevator was broken for 3 weeks before my arrival date. It was the hotel responsibility to share that information with potential guests that the hotel was not functioning with elevators and stairs would have to be used. That was the weekend for the SPECIAL OLYMPICS state tournament and I know they are aware that guests would be in wheelchairs, walkers, handicapped. SHAME ON WOODSPRING SUITES, MCKINNEY, TX 75071

Family_with_children

2/10

Poor

17 May 2026

Joey

Terrible

6/10

Pleasant

05 May 2026

Andrea

Elevator inoperable. For the price the hotel was adequate, not particularly pleasurable. Cable tv terrible.

Family

6/10

Pleasant

03 May 2026

James

It was an OK place to use for a bed and shower. Nothing special

Partner

6/10

Pleasant

03 May 2026

Carolyn

I guess

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

Roger

Clean

2/10

Poor

26 Apr 2026

Heather

No water in kitchen and shower head was broken and I waited 30 min to check in , property very unsafe , a lot people sleeping in parking lot and hanging out near door and stairwells

Partner

4/10

Poor

23 Apr 2026

Danielle

the lobby did not look like the picture- misleading. The rooms didnt look like the photos. the elevator was not working- I was on the 3rd floor. The matress was plastic and had no sheets or blankets. I immediately left and booked a room at the Best Western across the street.

2/10

Poor

20 Apr 2026

Edward

This was like staying in a motel6 or worse. The bed was AWFU. It was laying on a board. I tried to ask for an extra and the staff said there would be an extra fee for the extra pillows.
I will not be staying here again and I would NOT recommend it to anyone.
Definitely NOT worth the money you may think you are saving.

Self

4/10

Poor

20 Apr 2026

Tyler

Elevator has been broken for awhile; tried again after months and either it’s till broken or broken again.

10/10

Exceptional

11 Apr 2026

Osmin

Great oeople

2/10

Poor

06 Apr 2026

Stephanie

Upon check-in, I was told that the elevator was broken and there was no maintenance so at 7 PM. She had to go check to make sure my room was done checking in is normally 3 PM. I waited late. Got up to the room remote does not work to the TV. Then was told they don’t allow deliveries for DoorDash or anything else in the building so you have to take the stairs all the way back down to go get your food if you order anything and go back up. I checked out early.. and they make you signs them and says no refunds even with all the issues

Self

10/10

Exceptional

01 Apr 2026

Shiloh

Put dishes in room

2/10

Poor

29 Mar 2026

Meagan

We didn’t stay. Not as pictured online. After we checked in, we were told our room wasn’t ready yet, and went down the road and came in contact with a protest which not only congested traffic but made us feel unsafe. The hotel itself made us feel uncomfortable. Run down inside and out. We did not stay here. We wasted $100 on a room we never stayed in.

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Jonathan

Room was good and staff is great! Came in clutch when I needed a last minute room

Self

2/10

Poor

26 Mar 2026

Tanya

The place was horrible there were people outside all times of the day and night. We a were offered.drugs outside by a.random.person. I had to get another hotel for the time of my stay to.feel.safe.

Friends

6/10

Pleasant

19 Mar 2026

Stephanie

It just wasn't what I expected

2/10

Poor

03 Mar 2026

Douglas

We had a spill and when I cleaned it up the rag was filthy.
Don't use the bathroom because there's no soap to wash your hands. There's only a small tube of shampoo for two people. There's no soap to wash dishes either.
Speaking of dishes, there's a kitchenette but nothing to cook with. There wasn't a coffeemaker in the room, just a microwave and a full size refrigerator/freezer.

Family

4/10

Poor

28 Feb 2026

Stephanie

Photos are not what the rooms look like. We had a stay for soccer tournament and all that chose to stay here were disappointed. Rooms looked old once you reached the elevator there was a heavy smell of like old smoke smell. My family didn’t want to lay on the bed because the bedding looked as if hadn’t been washed.

Friends_and_family Family

4/10

Poor

18 Feb 2026

Victor

Stinky

10/10

Exceptional

30 Jan 2026

German

Had

8/10

Excellent

14 Jan 2026

Kasie

The staff was very helpful and friendly. I stayed here after a hip surgery. They made sure my room had all I needed, helped me when I walked in and out of the building and even helped me get in my car a couple times! The rooms are equipped with basic furniture but you will need to bring your own pots, dishes etc if you are staying for extended time.

Leisure Family

2/10

Poor

23 Dec 2025

Whitnee

Nope

2/10

Poor

23 Dec 2025

Whitnee

No

2/10

Poor

21 Dec 2025

Uhle

Roaches filled the room

Partner

10/10

Exceptional

16 Dec 2025

Joshua

Nice place

Business Self

10/10

Exceptional

30 Nov 2025

Sean

Quiet

Friends_and_family Friends

4/10

Poor

29 Nov 2025

Brian

I had to wait 10 minutes for an attendant to come to the desk for check in. Then, it took another 30 minutes to check in because the clerk could not program the door card. The clerk had to hold the room door open while I unloaded and parked my car because he WAS able to give me an outside door keycard. I said to him, “So I am effectively trapped in my room?” He said, “No, you can come to the desk, and we’ll let you in.” Right. And wait 10 minutes. No coffee service. No coffee pot. Full kitchen with zero dishes. I couldn’t get the AC fan to stay on, so I had to listen to traffic noise all night. I had a no smoking room, but about 3 am I woke to the smell of cigarettes, and by morning it smelled like I had been smoking in my room. When I started loading my car, I found my outside keycard no longer worked. I got lucky and was able to tailgate another guest. The room and bedding was very clean. The bed and bedding was comfortable. I’ll never stay here again.

Friends_and_family Family

2/10

Poor

25 Nov 2025

Matt

This place should be condemned. Literally. Disgusting odor in our rooms. Stains on everything. The photos online are complete fraud if you ask me. The health department needs to close this place down. We had 2 rooms for 2 nights and left for another hotel down the road. I would not use this place as a prison.

Friends_and_family Family

10/10

Exceptional

25 Nov 2025

Dessirae

Wonderful staff

10/10

Exceptional

25 Nov 2025

Dessirae

Wonderful stay

10/10

Exceptional

07 Nov 2025

Susana

Yes, the room was very clean and the staff was very courteous. Wood definitely stay again.

Leisure Partner

10/10

Exceptional

27 Oct 2025

Ernest Terrill

Also stay

Leisure Family

2/10

Poor

27 Oct 2025

Jeffery

Arrived to find out they did not have a clean room for me. Had to scramble to find other lodging.

2/10

Poor

26 Oct 2025

Valentino

Smell you later

The staff were the nicest part of the whole experience. The room was nice. The building itself reeked of a spoiled, musty, mildew smell. A small that never seemed to go away. The only just enough towels for maybe1 night and it is a $3.50 charge per towel for another. I've stayed in some cheap hotels before, and experienced another woodsprings before but this was beyond something I ever want to return to.

Friends_and_family Family

2/10

Poor

26 Oct 2025

Misty

The rooms were very dirty, and the sheets had an unpleasant odor. I had to purchase new sheets just to be able to sleep. I even checked out a day early and waited at the airport for several hours to avoid staying in the hotel any longer.

The smell of marijuana throughout the property was extremely strong and made it impossible to rest comfortably. I contacted Expedia to request a refund, but the hotel declined. Overall, the conditions were unacceptable and made for a very uncomfortable stay.

Business Partner

2/10

Poor

26 Oct 2025

Ezra

Room had a moldy smell

Friends_and_family Family

4/10

Poor

19 Oct 2025

Virginia

Staff was really friendly. They were in the process of remodeling. Dust everywhere, and smell was terrible in the halls. Didn't know we had to pay extra for more towels. Anyway we probably won't be back for another stay.

Friends_and_family Family

10/10

Exceptional

04 Oct 2025

Juan

Yes

Business Self

10/10

Exceptional

04 Oct 2025

brian

*****

Business Self

4/10

Poor

02 Oct 2025

Ramona

I thought it was absolutely ridiculous that I had to pay $3.69 for a set of clean towels! I have never heard such a thing! They only service the room once every 2 weeks which is unheard of! I will not be staying there again. Only 2 flat pillows on the bed.

Business Partner

8/10

Excellent

27 Sep 2025

brian

friendly staff

10/10

Exceptional

25 Sep 2025

brian

friendly staff

6/10

Pleasant

17 Sep 2025

Jada

Had to switch rooms at check in because of an issue with our first room, but the lady at the front desk was very sweet and helpful. Okay for like a night or two but wouldn’t recommend the stay here. Our second room was clean enough, but still not all that great.

2/10

Poor

08 Sep 2025

Bryan

The Stanky Hotel

Killed , a few bugs as soon as we went in the room , Also seen a lizard in ths room , The worst part was the SMELL, on the 1st floor in hall way, My room # was 110 , Room also had a smell also , The shower 🚿 sprayed towards the roof think it may need some thread tape,

Friends_and_family Family

4/10

Poor

06 Sep 2025

Indranil

There is n

2/10

Poor

13 Aug 2025

Ace

Black mold growing in the window, A/C didn’t work smelly.

Business Self

6/10

Pleasant

10 Aug 2025

Mary

Great hotel, awful bed.

Hotel room was great, nice and clean. TV was small and internet did not allow game consoles but there was cable. Beds were absolutely terrible though. Felt like sleeping on a peice of plywood with a single, small pillow.

Partner

2/10

Poor

02 Aug 2025

Brianna

Dirty

Leisure Partner

4/10

Poor

14 Jul 2025

Bill

There was no coffee pot in the room or on the entire property and no front desk available in the morning at all. You could smell cigarette smoke in Elevators and down the halls. would not recommend this place to anyone. Left whiskey in freezer and they through the whole bottle away.

Leisure Partner

8/10

Excellent

09 Jul 2025

Greg

Surprisingly nice

Surprisingly nice hotel for the price

Friends_and_family Friends

10/10

Exceptional

30 Jun 2025

Coy

Nice an quite.

Business Self

2/10

Poor

29 Jun 2025

Nicholas

The Front desk was helpful however it was locked up so I was unable to check out til 11am. The place smelled of mold, weed, and mildew. The rooms had roaches which is disgusting. DO NOT RECOMMEND

Leisure Partner

10/10

Exceptional

14 Jun 2025

Norma

Receptionist at chicken was extremely nice and very professional. I apologize I don't remember her name. It was Elvira Elvira or something with an e. Very pleasant.

Business

4/10

Poor

11 Jun 2025

Jeffrey

It was physically quite clean. But the smell. Mold, urine, cleaning chemicals, bug spray, and no refunds.

2/10

Poor

27 May 2025

Ally

Nothing

2/10

Poor

25 May 2025

Sandy

You get what you pay for.

Wasn't sure what I was expecting at the price. However I can say that I didn't expect to arrive to find a bed on a metal frame that moved every time you did. The room is clean but to what standards. I'm pretty sure this place is used by long term customers meaning they are there for a while. There is no \"lobby\" per say and the entrance doesn't even look like an entrance. All other entry locations had tables for the smokers which were all occupied. People were in the parking lot drinking. Maybe I'm spoiled but I wouldn't recommend this hotel to anyone.

Partner

4/10

Poor

23 May 2025

Chandra Shekar

The shower in room 325 was not working. We were in a hurry so we vacated the property without reporting the issue.

Leisure Family

2/10

Poor

20 May 2025

Jacob

We

4/10

Poor

29 Apr 2025

Cynthia

I find it very odd that for the condition of the property, and the cost of the property, that there were not more amenities offered. Ive paid less and there has been a breakfast offered. I was informed by front desk staff that therenis none. I do not recommend this hotel.

Leisure Family_with_children

10/10

Exceptional

28 Apr 2025

Steven

Great for location, service, and price.

Business Self

10/10

Exceptional

24 Apr 2025

Stormie

Clean!

2/10

Poor

09 Apr 2025

Ahmed

From the start, my experience with this hotel was unusual. While booking online, the site noted the front office would close at 10 PM. Since I was arriving closer to midnight, I called ahead and was told check-in at any time would be fine. However, during that call and again upon arrival, I was reminded no less than four times that check-out was strictly at 11 AM. I respect the policy, but the repeated emphasis felt excessive.

We arrived around 1:00 AM just looking to rest before continuing our trip. Unfortunately, around 6:00 AM, we were abruptly woken by the sound of water. It was raining, and we discovered a significant ceiling leak near the window. The floor was soaked, and the noise woke up my entire family. We called the front desk for help, but no one answered.

Later, when we spoke with the staff, there was little acknowledgment of the issue. No room change was offered, no assistance provided, and not even a partial refund suggested for the clear disruption. It felt as though our concerns were brushed aside.

All we wanted was a safe, clean place to sleep—but instead, we were left frustrated and tired. The condition of the room only added to our disappointment. It was outdated and clearly hadn’t been renovated in decades.

Sadly, I won’t be returning, and I can’t recommend this hotel to others.

Leisure Family

2/10

Poor

12 Mar 2025

Verified traveler

No room

When we arrived we were told we didnt have a room even tho they had our name. Blamed it on a third party that wasnt supposed to be taking room reservations because of a water main break. When we asked for a refund on our card we were told there was nothing the hotel could do because we booked thru a 3rd party.

Partner

2/10

Poor

30 Jan 2025

Dalton

Management was a joke charged me without telling

Terrible management needed to talk to the manager about a charge that was put on my account without speaking directly to me about it first then asked to speak with her to only be told that she was there but wouldn’t not talk to me because she was in training until mid February the assistant manager was an absolute ass about the whole situation it was the worst wood springs I have ever stayed at

Business

2/10

Poor

19 Jan 2025

Erica

Lady was rude and it stunk and noisy

Partner

10/10

Exceptional

15 Jan 2025

Amy

The staff were so friendly. The room was perfect for our needs. We will stay there again.

Leisure Family

2/10

Poor

15 Jan 2025

Lolita

Smh

I fell on ice at this hotel an only the front desk manager showed concern it hurst cause I have no choice but to be here I hurt my body really bad I can barely walk an still all on camera they don’t care

Business

2/10

Poor

12 Jan 2025

Dave

They would not let me check in.

Business Self

4/10

Poor

05 Jan 2025

Lacreda

I heard banging the first night. I got up to take a shower and the faucet part that ipull for the shower came off so i could not take a shower! The toilet rocjed every time I used it. The channels were not accurate at all with the guide. One of the vending machines did not work and the other one gave me the wrong drink twice!

Leisure Self

10/10

Exceptional

05 Jan 2025

Humberto

Good

10/10

Exceptional

01 Jan 2025

Verified traveler

Good stay needs some updating

The service clerk came down around 3 am when we checked in and was very nice. The place was easy to get to. Beds were comfortable. Only complaints are the ac unit was noisy and the shower handle fell off.

Friends_and_family Family

10/10

Exceptional

31 Dec 2024

Jennifer

Nice room

Leisure Partner

4/10

Poor

30 Dec 2024

Mariana

The room wasn’t smelling good