Name: Homewood Suites by Hilton Dallas/Allen
Address: 455 Central Expressway North, Allen, 75013, US

10/10

Exceptional

17 Jun 2026

Helene

Loved the breakfast buffet options, yummy and healthy! Gym was great because running outside wasn’t an option since weather was too hot.

Family

6/10

Pleasant

16 Jun 2026

Cory

The rooms were nice, clean, and spacious. However, the breakfast was not very good and there weren’t many options to choose from. We would have loved to have waffles for the kids, but they didn’t have a waffle maker available. The pool was also quite dirty, and we even found a baby’s diaper in it, which was very concerning.

Family_with_children

2/10

Poor

14 Jun 2026

Choongsung

Our check-in was delayed by two hours because we were told the previous guests had left the room in an extremely poor condition and housekeeping needed additional time to prepare it. We had taken an early flight specifically to maximize our first day, but because our room was not ready until 5:00 PM, the benefit of arriving early was completely lost.

Later, we were informed that the real issue was a significant shortage of housekeeping staff, which left insufficient time to prepare rooms. What was particularly disappointing was the response we received from the hotel staff. Instead of offering a sincere apology, we were told that some guests check in as late as midnight and that a 5:00 PM check-in was therefore “not that bad.” This response showed very little understanding of the inconvenience caused to our family.

We also booked and paid for a room with the reasonable expectation that it would be available at the advertised check-in time. If a guest were unable to pay the full room rate on time, it would not be considered acceptable for them to simply pay less. By the same logic, it is difficult to understand why the hotel would not be held accountable for failing to provide the room at the promised time.

Furthermore, the advertised housekeeping schedule of service every other day was not followed during our stay, apparently due to the same staffing shortage.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Christopher

Room was clean and I mean smelled clean compared to others. Pool was clean and not crowded at all. Breakfast was eh but Orher than that enjoyable stay for 4 days.

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Cynthia

Rooms are large. Our group of three each had a bed of our own with the sofa bed. Could use a few more kitchen utensils and DISH SOAP

Family_with_children

4/10

Poor

29 May 2026

Dusty

I stayed for several weeks. They would clean my room every 4 or 5 days after I would complain and throw my own trash out and get my own clean towels every night. Ridiculous for how much money I spent.

Self

10/10

Exceptional

16 May 2026

Musa

Outstanding roms and service

10/10

Exceptional

11 May 2026

Scott

Staff has been great and accommodating!

8/10

Excellent

04 May 2026

Janet

Our stay was good. The whole hotel smells like mildew and I constantly had to use my inhaler. The housekeepers were very nice and bright

10/10

Exceptional

03 May 2026

Artricia

We were very satisfied overall with everything at the hotel clean room. Staff was nice. Breakfast was good. Only thing I have a complaint was the eggs were runny. Everything else was great.

Friends_and_family Family

10/10

Exceptional

01 May 2026

Amber

Clean room and upgraded to a suite which was very nice, staff very helpful and friendly, breakfast was okay not my favorite, pool was nice, gym was good, had snacks to but if needed and close by a lot of restaurants and stores really convenient.

Family

10/10

Exceptional

27 Apr 2026

Tina

Clean room

Family_with_children

10/10

Exceptional

18 Apr 2026

Bradley A

We have stayed at this Hollywood Suites for several years while visiting family in the area. Always pleased with the room and healthy choices at breakfast.

Partner

10/10

Exceptional

14 Apr 2026

Patricia

the breakfast was great.

Family

4/10

Poor

14 Apr 2026

THELMA

Check in time is 3pm. We arrived at 4:30. Upon arriving, there was no one at the front desk for at least 5 minutes. Finally someone came out. We were told our room was not ready. She called the cleaning staff twice and got no response. She said. I’ll be right back. She was gone for a good 15-20 minutes. Once she came back she checked us in. Upon arrival we were already weary from traveling so we were not satisfied with the service.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Amaya

Room service took quite a while to answer requests but other than that it was nice. Pool was heated at night somewhat, but hot tub was nice. Peloton in the gym!

Partner

2/10

Poor

29 Mar 2026

Ernest

Breakfast was ok. Staff not friendly, room had a smell, bed linens awful. First and last time here.

Partner

2/10

Poor

24 Mar 2026

Caliah

As a member of Hilton I am extremely disappointed in the experience I had at this hotel. From the initial interaction with the front desk agent with the entire morning staff, every staff member was rude and dismissive except for the Assistant GM and the lady that works the night shift. Upon arrival the first room we were given was not clean at all, there were nails on the dresser, hair all over the bathroom sink and the shower, bugs in the sink and on the walls, smelly hallways etc. and when asked for a room replacement we were met with attitude as if our request was an inconvenience. Along with these requests, we asked for a room clean service twice and did not receive it, which means for the entire duration of our stay our room was not cleaned or refreshed and our stay was a total of 3 nights. Overall, I would not recommend staying in this hotel. For reasons like not polite staffing, insufficient cleanliness, and the conditions of the hotel.

Partner

2/10

Poor

24 Mar 2026

Anysha

Our room had mold. The floor was extremely dirty.

Friends_and_family Family

8/10

Excellent

21 Mar 2026

Kathy

Usually bottled water is free and we were surprised to find out that there was a charge for it. We were given a couple bottles complimentary when we checked in but they tried to charge us for any others. Room was clean and comfortable, housekeeping was hit and Miss. one day they called us saying “the maid is outside your room we want to clean” and another day we returned after 6 to a room that hadn’t been made up. If you stay here over the weekend be advised they don’t offer housekeeping on weekends. Breakfast was ok, about what you’d expect. Lastly I used the fitness center while I was here and the two of the exercise machines were out of order. I wouldn’t mind staying here again but with so many minor issues I might look around for other options.

Friends_and_family Family

6/10

Pleasant

21 Mar 2026

Scott

It was ok

8/10

Excellent

15 Mar 2026

Loanne

Very good & friendly ❤️

Self

6/10

Pleasant

14 Mar 2026

Vijender

Even after requesting for room service because they didn’t do it for almost 8 days it took more than a day for them to come and clean. Need to ensure we inform them about room service

10/10

Exceptional

09 Mar 2026

Kathyria

The staff was great. We loved Ms. Tammi

Friends

10/10

Exceptional

09 Mar 2026

Loretta

Early check in and staff was always helpful

Family_with_children

10/10

Exceptional

09 Mar 2026

Gwendolyn

Property location excellent. Close to restaurants and across the street from I 75 quiet and nice neighborhood. Felt very safe there. Lobby is beautiful and was greeted by front desk lady named Fleur. Elise elevator was prompt and room was very large and super clean never woke up in time to try the breakfast water pressure and shower very good . Even though there was only one elevator, it was always very prompt and also very large would give this facility five stars and would definitely recommend it.

Family

10/10

Exceptional

08 Mar 2026

Jennifer

Affordable, clean and convenient.

Friends_and_family Family

8/10

Excellent

05 Mar 2026

Brandi

We enjoyed our stay it was great, I just wish room got cleaned more often mainly the trash being taken out of the room.

Family_with_children

10/10

Exceptional

28 Feb 2026

Verified traveler

Loved this hotel. The room was like an apt. Spacious with a full kitchen including a Dishwasher!! Great location and breakfast

Partner

8/10

Excellent

23 Feb 2026

Laura

Great location, good breakfast

Family_with_children

8/10

Excellent

18 Feb 2026

Raja

There were no kitchen utensils. Not even the basic ones for reheating. The reception routed me to the room service, and I never heard back from them.

Friends_and_family Family

2/10

Poor

17 Feb 2026

Megan

Our stay at Homewood Suites Allen (Thurs–Mon) was a very poor experience from start to finish.

Rooms are advertised as being cleaned every other day. Ours was cleaned only once, on Friday. When we arrived, we didn’t have enough clean towels, so we picked up extras Friday morning. Unfortunately, during the one and only cleaning, housekeeping removed all of the clean towels from the bathroom without replacing them — so we had to go back down and request more again that same night. By Sunday, with no additional service, we were out of toilet paper, low on towels, and it was clear that cleanliness and upkeep were not a priority.

To make matters worse, the bedroom doorknob literally fell off in my daughter’s hand. That is a basic maintenance issue that should never happen in a hotel room.

The website also lists a restaurant as an amenity. There is no restaurant on-site, which was misleading when booking.

While I can’t definitively prove the cause, Friday morning after sleeping in the bed and using the pillows, I developed pink eye and had to visit urgent care Sat for prescription drops. Given the lack of cleaning and overall condition of the room, this was concerning.

By Sunday evening, the experience had become frustrating enough that we decided to check out early and stay elsewhere for our final night. I informed the front desk, and they said they would “take care of it,” but nothing was processed. I still had to formally check out through the app on Monday when prompted.

Family_with_children

10/10

Exceptional

17 Feb 2026

Ricky

The suite was large, clean and the beds were firm. I could not have asked for more.

Leisure Self

10/10

Exceptional

08 Feb 2026

Steven

All was great, breakfast was very good. Only thing was the shower gel was empty.

8/10

Excellent

08 Feb 2026

Brandi

Staff was great. Breakfast was ok- room/carpet was damp and has a little bit of a smell to it.

Friends_and_family Friends

6/10

Pleasant

29 Jan 2026

Ashley

This property is old and in need of updates. The carpet in my room was stained, and overall the property looks worn. The microwave in my room died while I was there, and the kitchen was minimally stocked - no dish towels or dish soap, only dishwasher tablets. The breakfast served in the lobby was not great. There were hot food items, and a large selection, but it was not good, other than the waffles, which were fine. The fitness center was in good working order, but there was only one treadmill and one of each machine. The water cooler in the fitness room was not in good working order, and there was nowhere else to fill water bottles. Beds in the room were hard, and the couch in both my room and my friends' were saggy in the middle and uncomfortable.

Business

10/10

Exceptional

27 Jan 2026

Phylanda

The room was super clean and the staff was incredible!

10/10

Exceptional

18 Jan 2026

Joseph

Spacious and clean room. Love the kitchen! Easy check-in with friendly staff! Thanks!

Business

8/10

Excellent

08 Jan 2026

Heather-James

The room was spacious and just what we needed. Staff was very friendly.

Friends_and_family Family

10/10

Exceptional

08 Jan 2026

Angela

Nice room. Great location. Everything we expected!

10/10

Exceptional

06 Jan 2026

Jessica

Rooms were clean and spacious. Property and area was quiet and I had no issues with my stay

Leisure Self

10/10

Exceptional

04 Jan 2026

John

3d

Business

8/10

Excellent

03 Jan 2026

Nadia Anishka

Property was good however we were in a pet friendly room which constantly set off my allergies.
Staff was good though and room was good.

Leisure Family

10/10

Exceptional

02 Jan 2026

Joan and Claude

The room was very clean and well taken care of. The cleaning staff were helpful when I needed them and solved the problem that I had.
The breakfast offered surpassed my expectations and the staff were friendly and very helpful.

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Hrutvik

Yes breakfast was excellent. Hot tub was warm and relaxing.

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Usukhbayar

Loved this place! Cozy room, helpful staff, and everything was close by.

10/10

Exceptional

31 Dec 2025

Shelley

Lovely hotel. The staff were incredibly friendly and welcoming. The space was inviting and a great breakfast

10/10

Exceptional

29 Dec 2025

Velvest

Breakfast was ok I actually like this Hotel. My only complaint was paying to park. I felt like that’s nickel and diming the guest

Leisure Family

10/10

Exceptional

28 Dec 2025

Sally

Very nice hotel and staff. Very clean and immaculately maintained.

Self

10/10

Exceptional

26 Dec 2025

Maria

My family had a very pleasant and comfortable stay.

Leisure Family

10/10

Exceptional

23 Dec 2025

Tommy

Really enjoyed the stay! Great options for entertainment, tons of indoor and outdoor activities, very clean, comfortable beds, tvs everywhere!

8/10

Excellent

21 Dec 2025

Katrina

Cleanliness and staff. The follow up just to make sure we didn’t need anything or just to make sure we were pleased with our stay.

10/10

Exceptional

20 Dec 2025

Shelly

Clean room, loved the kitchen, amenities and the staff was great!

Business Self

10/10

Exceptional

19 Dec 2025

Quartella

Very clean & friendly staff.

Friends_and_family Family

8/10

Excellent

18 Dec 2025

Vandra

I was in room 109. It is spacious and clean.
It would be nice if there are instructions on how to use the thermostat. We could not get the thermostat to run heat.

Friends_and_family Family

8/10

Excellent

14 Dec 2025

Salvador G.

My room felt fresh and clean.

Leisure Self

6/10

Pleasant

12 Dec 2025

Laura

Given the wrong room when we arrived, overcharged for our room and why on earth do you charge for parking when we’re staying at YOUR hotel. We were not informed there was a parking fee at all. Room key didn’t work when we went to our room after breakfast one morning and our room was the absolute furthest from the main desk so we had to walk back down the football field length of a hall way you have to get it fixed and my husband has limited ability to walk with his back being messed up. That was the whole reason for our visit to this area in the first place.

Partner

10/10

Exceptional

04 Dec 2025

Charles

I guess I didn’t read the amenities but the kitchen and separate living area were a wonderful surprise. Place was clean and the free breakfast had a lot of variety.

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Doug

The staff was wonderful and the room was spotless. What stood out to me was the extras at breakfast. It's the little touches that sets them apart. They offered tortillas,sourcream and salsa and a few items to add to the waffles. It was also very clean and well attended.

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Gene

Very nice

Friends_and_family Family

10/10

Exceptional

27 Nov 2025

Bradley A

The bed comfortable and bathroom roomy. Nice breakfast

Partner

10/10

Exceptional

18 Nov 2025

Dakota

Clean room, staff was really friendly, breakfast was great!

10/10

Exceptional

16 Nov 2025

Terri

The front desk person was very welcoming, and the rooms are just perfect for what I need

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

Catherine

Excellent Room with kitchen! Great breakfast too. Staff helpful and awesome!

10/10

Exceptional

08 Nov 2025

Heriberto

Was very pleased with the room and staff

Friends_and_family Family

2/10

Poor

08 Nov 2025

Monica Ann

This hotel is beautiful but it isnt run very well. The staff at the desk are not hospitable, when you need help, they look at you wirh annoyance and act as if you are a peasant. The rooms are very nice ald spacious. Unfortunately our room had dirty sheets with blood spots on them, food in the fridge and the dishwasher was in use. The hot water is cold at night and the wifi is spotty. I tried contactingthe manager but he/she never returned my phone calls. We had initially planned on staying for 3 weeks but after our terrible experience, we are moving after 1 week there.

Business_and_leisure Family

10/10

Exceptional

02 Nov 2025

Maria

Clean room and staff

10/10

Exceptional

29 Oct 2025

Remitha

Room was nice & spacious. Very clean. The full size fridge & dishwasher was a great help.

10/10

Exceptional

23 Oct 2025

Isabel

Clean room, friendly staff specially the morning ladies putting the breakfast

Business_and_leisure

2/10

Poor

21 Oct 2025

sreeram

While this property advertises itself as dog-friendly, our experience was extremely disappointing. Throughout our 10-day stay, we encountered repeated conflicts with staff regarding our dog, despite no aggressive behavior from our pet.
The situation escalated to the point where we were told we needed to leave immediately. Staff made concerning statements about contacting authorities regarding our dog, which caused significant distress to my family. My wife became so anxious from the confrontational interactions that we left under duress, fearing for our pet's safety.
We also noticed inconsistent policy enforcement. The property advertises as smoke-free, yet our neighbor smoked daily without any staff intervention—a notable contrast to how strictly our situation was handled.
I strongly advise pet owners to carefully verify current pet policies and ask specific questions before booking. The \"pet-friendly\" designation did not match our experience, and the treatment we received was unacceptable.

Leisure Pet

10/10

Exceptional

13 Oct 2025

Monica Ann

Easy check in, comfortable, and clean!

Leisure Pet

10/10

Exceptional

09 Oct 2025

natalie

The only complaint was the hot tub did not heat up at all. That was something we wanted to do was go to the hot tub.

Business

10/10

Exceptional

30 Sep 2025

Courtney

Very kid friendy

10/10

Exceptional

21 Sep 2025

Megan

Really great hotel! We enjoyed our stay!

Leisure

10/10

Exceptional

15 Sep 2025

James

Great location and easy access in/out

Business_and_leisure

10/10

Exceptional

13 Sep 2025

Tina

Extremely clean, friendly staff and helpful.

Business_and_leisure Self

10/10

Exceptional

12 Sep 2025

Michael

Homey, and that's what i wanted since I was staying 3 weeks. :)

Leisure Family

10/10

Exceptional

09 Sep 2025

Ena

Pet-friendly, family-friendly and clean rooms. Front desk staff was great and accommodating with all our needs. House cleaning staff was great also. Ask and you receive.

10/10

Exceptional

02 Sep 2025

Ronald

Nice sized rooms. Older property. Room service requires a request from front desk. No housekeeping on weekends. Good value for money. Good location.

Business Family

10/10

Exceptional

25 Aug 2025

Janet

Great place! We will definitely stay here again!

Leisure Family

6/10

Pleasant

13 Aug 2025

Jason

A fairly comfortable construction zone.

The room was fairly comfortable. Unfortunately we were put in a room next to rooms that had just recently flooded. We constantly had noise pollution from fans and workers going in and out of these rooms. The hallways were fairly torn up, the wallpaper and baseboards were torn up, the two closest exit doors were barely hanging on and seemed damaged for awhile.
Staff was always polite, but couldn't seem to do a lot.

Friends_and_family Family

8/10

Excellent

13 Aug 2025

Samantha

There was a small issue when I arrived. My room was accidentally checked in with another family. No biggie the lady at the front desk took care of it. Later that night though I did receive a phone call after 10pm asking to come down to the desk to sort things out. I guess the lady thought she called the other family.

8/10

Excellent

11 Aug 2025

Aminul

Ok

Business_and_leisure Family

8/10

Excellent

05 Aug 2025

Katherine

The customer service needs improvement

Business Self

8/10

Excellent

03 Aug 2025

Michelle

Comfortable stay

The stay was good. Nearby all the events that I was part of for the weekend. Water on point gets hot fast. Customer service was great. Very spacious a home away from home.

Partner

6/10

Pleasant

29 Jul 2025

Elizabeth C

The breakfast was good. The room condition was ghetto. The headboard was falling apart. The kitchen was nasty. The wallpaper was literally hanging off the wall. The curtains in the bedroom were only shears so light flooded in the room from the street and highway all night long the room had a horrible smell. The sofa was something they may have found in the trash.

Leisure Family

8/10

Excellent

26 Jul 2025

Judy

It was very nice room and was clean. Needed more trash cans in the room. It could also use a little bit of an update, but otherwise no complaints! Would stay there again.

Leisure Family

4/10

Poor

24 Jul 2025

MANISH

Cleaning schedule was not daily. It was once every 3 days. Cleaning occurred only after customer requested it

Leisure Family

8/10

Excellent

13 Jul 2025

Tabitha

Allen Stay

It was ok. The pool was nice, food was good. Room was ok. Elevator and hallways were hot. Gym was decent.

Friends_and_family Family

2/10

Poor

13 Jul 2025

Tulsi

Bunk bed is very stinky and no humans can sleep on it.

Leisure Family

10/10

Exceptional

07 Jul 2025

denise

A little old, but excellent service, excellent cleaness

Business_and_leisure Pet

10/10

Exceptional

07 Jul 2025

Brichet

Spacious, Comfortable & Great Location

One of the best suites I’ve stayed in.

Self

10/10

Exceptional

06 Jul 2025

Saundra

Clean and happy people

Leisure

8/10

Excellent

06 Jul 2025

Verified traveler

It was just OK at best.

Friends_and_family Friends

10/10

Exceptional

06 Jul 2025

Phillip

My wife and I have stayed in Homewood Suites in the DFW area off an on over the past six months. Above all, this is by far the best one we have stayed in. The living area in the King Suite was fairly sizeable and it included a dining and separate work table where I could set up my laptop. The breakfast was good and the staff were helpful

Leisure Family

10/10

Exceptional

03 Jul 2025

Angela

Great Service

This hotel was great for our family for a baseball tournament. I loved having a full size fridge. Our room was warm, but they were able to reset the a/c and they also provided 2 fans. Also, smoke detector battery started beeping and they handled it very quickly.

Friends_and_family Family

10/10

Exceptional

29 Jun 2025

donnisha

Property was well maintained very clean.

Leisure Family_with_children

10/10

Exceptional

26 Jun 2025

Resa

I stayed at this hotel for ten days and was really satisfied with my stay.

The only negative point was the pool - it was very small, and for the first three days, the water wasn't clean.

Leisure Family

10/10

Exceptional

25 Jun 2025

Kathy

It was very quiet. The shower was great.

Leisure Family

10/10

Exceptional

15 Jun 2025

Lauren

When we arrived after driving for eight hours, we discovered upon entering our room that it did not have a sofa bed, which we had specifically reserved. However, following a discussion with the front desk, we were upgraded to a larger room at no additional charge. We were grateful that they accommodated us and had a suitable room available.

If we have to evacuate for hurricane, we will be returning to this hotel.

Business Family