Name: Woodspring Suites Charlotte Gastonia
Address: 1830 Wren Turnpike, Gastonia, 28052, US

2/10

Poor

04 Aug 2026

Maya

Don’t stay here

The most disgusting hotel I’ve stayed in

2/10

Poor

26 Jul 2026

percinda

Arrived at property no one at the front desk. Eventually someone showed up to get us checked in. Got to the room and it smelled. Tried turning on the tv and it didn't work. Tried calling the front desk with no success. Went back down to the office and got someone to come to the room for assistance. Tv still didn't work. They promised to return with a new remote. No one ever showed up. Very unhappy with overall experience

2/10

Poor

20 Jul 2026

Mitch

Never had the ability to stay there because Expedia ain’t nice

Partner

2/10

Poor

19 Jul 2026

Latargia

It was dirty on the outside and inside and it stinks, I had to wait a 1hr for my room to be clean couldn’t check in on time, big hole in the bathroom door, dogs living inside on the hotel.

Family_with_children

8/10

Excellent

19 Jul 2026

John

Nice people very friendly and will help out any way she can

Self

4/10

Poor

19 Jul 2026

Davontae

Just nasty. The staff is amazing i think they jus came into it at the wrong time and to late before the damage was done.

4/10

Poor

18 Jul 2026

Taronza

I stayed here for one night. The room was not clean, the floors were dirty, no shower curtain. The people above me had kids that were up ALL night running and moving furniture. I called the operator to find out no night person was on duty at night so I literally got 2 hours of sleep. There was a bug in one of our beds. If it wasn’t so late at night and I wasn’t in an unfamiliar area I would have just left. So disappointed, I asked to be contacted by a manager still haven’t heard from anyone. Unless you have no other options find somewhere else. I have pictures if needed.

Family

2/10

Poor

16 Jul 2026

Brandon

When we arrived, we were told they had no clean rooms despite the fact that we had a prearranged reservation and room had already been paid in full. Check in was at 3 we didn’t get into a room till after 9:30 pm. We were given room 118, once in a room my nine year-old, went to the bathroom, closed the door and became stuck in the bathroom because the door handle was broken. We literally had to pry the door open to get him out. I spoke to a maintenance person there who said that was supposed to have been fixed months ago, so therefore, I knew about it before they placed us in that room. Room was not clean at all. Refrigerator had old stuff inside, lampshade was not properly attached to the lamp post, and there was blood on the floor. Do not recommend staying there

Family_with_children

2/10

Poor

15 Jul 2026

George

Booked room on Expedia- showed up and no rooms even though I had a reservation!

2/10

Poor

10 Jul 2026

Wyte

dirty rooms, showers, sheets, towels, smelly hallway

Self

2/10

Poor

04 Jul 2026

Melvin

Mold on the ceiling bed dirty blk mold in bathroom gave me a key told me where my room was get to my room someone is living in it just all around terrible

Friends_and_family Friends

2/10

Poor

13 Jun 2026

Jorge

Dirty blanket no towels whe a check in dirty parking lot ect

Family_with_children

10/10

Exceptional

28 May 2026

Alicia

Ron was clean quiet property and loved the fact I was able to check in early

Self

10/10

Exceptional

20 May 2026

Jeremiah

Clean room

4/10

Poor

11 May 2026

Jiera

Bare dirty Pillows with no pillowcases , dirty crumb feeling sheets needs an upgrade what are they doing with the money their taking from people

Self

2/10

Poor

01 May 2026

Eva

1 star is being generous for the property. Staff was very kind property lacking updates, cleanliness etc

Self

10/10

Exceptional

26 Apr 2026

Carol

The staff are absolutely wonderful

Partner

2/10

Poor

22 Apr 2026

Sandra

Very dirty . A lot of noise. Bad smell. To check in waited a long time and I was asked to step out the office while she help another customer and then when it was my turn another customer came into the office and she allow him to be there. Cared for other customer privacy but not mine. There was no instructions to check out and no one in the office. Terrible experience

Partner

2/10

Poor

19 Apr 2026

Lorenzo

Paid but never got a room and was turned away !! Terrible service

10/10

Exceptional

18 Apr 2026

Hajar

My stay at the WoodSpring extended stay hotel located in Gastonia NC was pleasant. I was surprised at how clean it was there was not a bug ( roach ) anywhere to be seen. When I first arrived I could smell cigarette smoke in my bathroom, I don’t usually complain but it became unbearable and it is a smoke free location. I let one of the staff members know and it was no longer an issue. Thank you! There is plenty of parking and it’s quiet. The price is good for having a double bed and kitchen some of the other hotels were the same price minus the kitchen.

Family_with_children

2/10

Poor

16 Apr 2026

Jennifer

Absolutely disgusting, I did not even put my belongings down. At check in the lady was nice but stated that I already paid but \"I may not like the room as at lot of people don't stay after seeing them.\" She was correct. I was a bit sketched out by the lobby but got my key as I had prepaid, took the elevator to my room and was getting more concerned as I made my way there. Upon entering I was assaulted with an absolute foul smell I can only describe as filthy. Which the room was, the floor was dirty, counters were dirty, bed frame had dirt and hair caked on it, and when I lifted the sheet the mattress was covered in human waste and other unmentionable stains, bugs, and human and pet hair. It was to the point that I would say the room was a safety hazzard and should be reported to the health department. I cannot believe that they rip people off this way. WoodSpring should be ashamed of themselves to have their name on this establishments and Hotels.com should be ashamed to be partnering with them.

2/10

Poor

14 Apr 2026

David

The staff were outstanding! However my first night in the room I was put in there were critters inside room including one in my bed definitely was a problem.! I was relocated to another room next morning. Had a lot of problems with room key one day it would work the next it wouldn't so with me getting off work late I would be locked outside til 7am or later til hotel employees began to arrive no free nights were offered even with being locked outside entire night, the one in the lobby used to reach company employees after hours DOES NOT WORK if you don't know someone their personally you will not have a way to communicate with them

Self

10/10

Exceptional

10 Apr 2026

Carol

Thy are just absolutely wonderful

Partner

10/10

Exceptional

26 Mar 2026

Carol

Th staff are just absolutely wonderful

Partner

10/10

Exceptional

26 Mar 2026

Carol

The staff are wonderful and I loved my stay with them

Partner

10/10

Exceptional

23 Mar 2026

Carol

I love th staff

Partner

6/10

Pleasant

22 Mar 2026

Tonya

Our stay wasn't bad at all. We stayed 2 days/nights. After getting checked in everything went well!

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Carol

I love the staff they are wonderful

Partner

10/10

Exceptional

19 Mar 2026

Carol

I won't go no where else

Partner

10/10

Exceptional

18 Mar 2026

Carol

I absolutely love it here

Partner

10/10

Exceptional

18 Mar 2026

Carol

The employees are absolutely wonderful

Partner

10/10

Exceptional

18 Mar 2026

Carol

Prior to this motel I had reservations at a different that turned out not good then I came to this and the lady that checked me in went above and beyond to make sure we had a room to stay in I recommend this one it has kitchenettes makes it even better

Partner

10/10

Exceptional

18 Mar 2026

Carol

Love it here

Partner

2/10

Poor

27 Feb 2026

Nosakhare

The lady at the front desk was very kind. Half of the hotel is infested with roaches, dirty and smells like drugs.

Self

4/10

Poor

07 Feb 2026

Christopher

The toilet wasn't working couldn't flush. No tissue in the bathroom. They were going to move me to another room but no one never came to see me.

2/10

Poor

10 Dec 2025

xudong

脏乱差

2/10

Poor

01 Dec 2025

Tequilla

I had no help 5 minutes after checking in, no BLANKETS, dead bugs in the bathroom and the toilet ran all night

Friends_and_family Family

2/10

Poor

01 Nov 2025

Maria

Concerning living conditions, overall smelly building of pure smoke/urine….the staff is unhelpful and very rude. Homeless roaming around the building, and one tried to sneak up behind me to get in without a room card. Pubic hairs on comforters, the beds were just disgusting. I felt so itchy after leaving…

Friends_and_family Family

2/10

Poor

20 Oct 2025

Yarleni

Friendly front desk, however, very disappointed
I was not expecting a five star restaurant, but what I got was un acceptable for that.
No pillows
Dead bugs on the floor that Was supposedly mopped
Toilet did not work
Bathtub was not clean

Leisure Family

2/10

Poor

17 Oct 2025

Husam

It's very bad hotel ever in my life

Business

6/10

Pleasant

15 Oct 2025

Ebony

The toilet keep running the whole time I stayed and they charge $40 for this little pots

Self

6/10

Pleasant

07 Oct 2025

Ebony

Need to fix the toilet and the shower

Self

6/10

Pleasant

04 Oct 2025

Ebony

The bathroom was horrible and that bang on your door to tell you it’s time to check out

Self

10/10

Exceptional

26 Sep 2025

kristopher

Kitchen small but very useful

10/10

Exceptional

13 Sep 2025

Lucas

Quite it was and clean

Business_and_leisure Partner

2/10

Poor

27 Aug 2025

Tegan

had reservation showed up and was told they had no rooms and my reservation was cancelled even though they still charged my credit card.

Self

6/10

Pleasant

03 Aug 2025

Gilbert

Older property so a little disappointing.

Leisure Family

6/10

Pleasant

27 Jul 2025

Kimberly

Some rooms reek of dog urine while others make enough noise to keep everyone up for days some don't respect others work schedules seem a few roaches in the rooms purchased raid to spray my room while there, other than that Ms.T is the bomb very sweet soft spoken very professional and very understanding wish other hotels in the area had staff like her she has a few other staff members that are good as well

Business_and_leisure Family_with_children

8/10

Excellent

21 Jul 2025

John

It was a great stay

2/10

Poor

06 Jul 2025

Malcolm

Room was nasty blood in the bathroom bedbugs in both beds never coming back

Friends_and_family Family

2/10

Poor

30 Jun 2025

Jacqueline

The receptionist was very polite and attentive but the properties need extreme renovations and repairs.

2/10

Poor

27 Jun 2025

Dontrell

Roaches crawling on walls. One big roach fall in the refrigerator when I opened it. Dont bring all your personal belongings in room just might bring roaches back with you. Place needs to get terminated seriously 😒

2/10

Poor

26 Jun 2025

Kenlin

Avoid this place at all costs!!! Very unsafe for a family to be here. We paid for our booking, and showed up less than an hr later only to find probably around 20 guys just hanging around the parking lot. Partying, and smoking weed. After several attempts to get reimbursement, we had to just leave. This place will steal your money, offers no apologies for this kind of behavior. The only reason they can’t reimburse your money is because they need it to operate because of a bad name. This is nothing but a trap for those traveling through the area. Very disappointed in this place!!

Family_with_children

2/10

Poor

26 May 2025

Jeffrey

Horrible, shady people hanging around the parking lot with the person checking people in. Took her 10 minutes to come inside to check me in. Room was terrible, water in the floor and coming up from under the tiles, door to the room would barely open. This is a $20 per night hotel at best.

Leisure Self

2/10

Poor

22 May 2025

Verified traveler

Tired and disappointed

When I arrived at 10pm, I was told they were overbooked and there was not a room available even though the room was already reserved and paid for. Hotels.com has repeatedly tried to contact them to confirm this so a refund can be issued, but has not been able to reach anyone.

Self

2/10

Poor

04 May 2025

James

When i arrived there and she saying room wasnt ready and told me cancel and refund from her Boss and also he saying will refund me back but havnt get it back yet

Friends

2/10

Poor

17 Mar 2025

Sheena

It was trash and roaches was there never ever again

Leisure

10/10

Exceptional

03 Mar 2025

Michael

Will come again

2/10

Poor

27 Feb 2025

Shanna

How crappy

The service was rude and our microwave didn't work neither did our phone and we had to use one bar of soap.

Friends_and_family Family

2/10

Poor

10 Feb 2025

Vicky

Entry door cracked and unsafe.

I rented 2 rooms. The door was spilt in one room so you had to lift up hard to get it to close. It looked as though someone had tried to force the door open. There was a large gap in the door to the second room so all noise level was terrible. Both doors were unsafe. It was the worse hotel stay I have ever experienced.

Friends_and_family Family

8/10

Excellent

16 Jan 2025

yasmine

You would miss it if you wasn’t looking for it

Business_and_leisure Self

2/10

Poor

15 Jan 2025

William

staff was good. property was in bad condition. room was dirty, bedding was dirty. bed was extremely uncomfortable and noisy. property had a lot of drug addicts and homeless people seemingly treating the place as an apartment complex. shower filled with water when in use. floor was sticky. air in the room felt damp and heavy. loud guests at all hours of the night and morning.

Leisure Partner

2/10

Poor

05 Jan 2025

Verified traveler

Terrible decision

My stay here was terrible will never do it again had a bug crawl around came in not feeling like the room was properly cleaned damaged property the lock for door was broken half way will never stay again.Only thing nice I can say about that stay was that the front desk lady was nice and the HEAT suckss!!

Self

2/10

Poor

01 Jan 2025

Fonda

Don't waste your time and money

Bugs in room. No ice machine in hotel. Key attendant gave me would not open door and had to go back to get another key.

Business

6/10

Pleasant

16 Dec 2024

Eric

Needs to be updated

People live there so it's weird with them smoking outside the front entrance. They took our licences which tell me there is some shadiness sometimes there. Old and needs to be updated.

Friends_and_family Friends

2/10

Poor

15 Dec 2024

Muhtada

Multiple time you charge me for hotels reservations and when i went to the hotel they told me that they don’t have room and when I contacted you you said that if it is in progress you can’t do anything.

4/10

Poor

15 Dec 2024

Reynaldo

Rooms smelling like smoke and roaches appeared :(

4/10

Poor

13 Dec 2024

Julius

I really saw a roach in the bathroom but you pay for what you get I guess

Business_and_leisure Self

4/10

Poor

12 Dec 2024

Judi

Cockroaches

Leisure Family

2/10

Poor

05 Dec 2024

Christian

This place was absolutely disgusting. We booked last minute because it was cheap and the pictures looked good. We have 5 month old twins that were upset and extremely exhausted. The staff took forever and were completely unprofessional. When we walked into the room there was black stuff all in the bath tub. The lamp shade had burn marks all over it. The walls were yellow and there was stuff all over the walls and dressers it was DISGUSTING. No place for infants. When we told them about it they didn’t offer a refund, to clean the room or give us a different room.

Leisure Family_with_children

2/10

Poor

05 Dec 2024

Shad

Horrible hotel

Booked & paid in advance - Called ahead for the late check in - Showed up - they had no clean rooms and told us we had to find somewhere else to stay

Business

2/10

Poor

04 Dec 2024

barbara

\"TERRIBLE\" \"A WASTE OF TIME\"

Booked a room @ approx 3pm through Hotels.com. When I showed up at the property approx 6:30 pm w a confirmation # on my phone, I was told they had no more rooms avail.
Will be deleting \"Hotels.com\" in my list of apps!

Self

4/10

Poor

27 Nov 2024

Verified traveler

Avoid this one

Elevator broken. Tried to place me on the 4th floor. Ended up on 2nd floor. As a travel nurse, I made A LOT of trips up and down those stairs to unload my and load my car. I cut my stay there short by 12 days and booked another hotel due to the heavy smell of the green herb that constantly lingered around the entrances. Oh and the name “Suites” is misleading as there is only a hard desk chair and bed in the room, nothing else to sit down on after working all day.

Business

2/10

Poor

25 Nov 2024

Peter

First, the hotel hallway stinks. Cooking in the rooms generated bad smell everywhere in the property. Secondly, only 1 desk, 1 computer, and one hotel receptionist to sever. Therefore, a long line in peak time checking. No lobby. Hotel elevator is out of order for ever never fixed. Every guests have to walk up stairways. Toilet is 100 year olds. Stains and stinks in toilet bowls it is horrible to use toilet bowl like that. Water show flow rate slower than my urine flow. Kitchen provided by no pan nothing to cook. No coffee maker in the room. Towers are too old it scratched my skin when I used it to wife my body. No safety mat in the bathtub that could hurt someone if skid. Cleaning service knocked the room door at 10:30 for checking out. Hotel internet wifi so slow. I never come back this hotel again and recommend everyone not to come.

Leisure Family

6/10

Pleasant

23 Nov 2024

Donald

Fair

The room was ok...the fridge didn't work....could not connect to the wifi at all (even after calling the front desk and getting specific instructions)...the bed was fairly comfortable...there was plenty of hot water....a hotel employee opened our door TWICE without knocking (if he knocked neither my wife nor I heard him)....however, the hotel assistant was very friendly

Partner

2/10

Poor

22 Nov 2024

Derek

Not worth the cheap rate.

Business Self

2/10

Poor

17 Nov 2024

Karen

Expedia had not faxed the Reservation so check in was a nightmare. Fortunately, they were able to find us a room. The room had not been clean and the bathtub was dirty. I had to clean it before I showered. There was only one clean towel When I went down to get another towel, no one was there. No breakfast.

Leisure Family

2/10

Poor

14 Nov 2024

Thomas

Broken elevator and dirty

Leisure

6/10

Pleasant

14 Nov 2024

Kellie

The staff was very rude not very understanding when you asked him for stuff

Leisure Pet

2/10

Poor

13 Nov 2024

Kelly

Took my money and then told me that they had no rooms available

Leisure

2/10

Poor

13 Nov 2024

Allen

Made reservation, paid reservation, booked an Uber from the emergency room where my broken arm was treated. Arrived at hotel to be told no room available. left stranded, had to book another Uber to car. drive 1 1/2 hours with broken arm in pain. Horrible experience!!!

Leisure

10/10

Exceptional

08 Nov 2024

Kelly

Night shift maintenance man was awesome

Leisure Family

4/10

Poor

05 Nov 2024

Amber

Door was broken toilet was broken. Would not recommend!

Leisure Self

2/10

Poor

02 Nov 2024

J E

Broken broken broken

I booked online for what appeared to be a handicap accessible room with free parking and internet. I got a room on the third floor of a building with an elevator which was broken for at least two weeks (not mention on the webpage) and a requitrement that I sign a paper agreeing that they could bill me for toilet paper. I was too tired to care and went to my room to get some work down. Found the information to log on and began to log on. Got to the [check this box to agree to the terms and conditions] which was a link and I clicked to see the terms and conditions to read them before I agreed to them and go an error message that I was not connect to the internet so could not read that page. So I went back to the office and was given a code but the same thing happened. So to read the terms and conditions I had to agree to them before I read them. What kind of stupid lawyer would I be to do exactly what tell my clients not to. I would have never booked there without the wifi. Went back upstairs and found my door was broken and could not be locked. Downstairs AGAIN and the staff (who was nice but powerless) helped me rig a semisecure lock with the knowledge that after I left it might be fixed. Made me think of the term flophouse for the first time in a long time.

Business

10/10

Exceptional

02 Nov 2024

Regan

Clean and friendly check in , elevator is not working so that is a bummer. However, still not the worst thing in the check in

6/10

Pleasant

31 Oct 2024

chris

Seen like two roaches

2/10

Poor

28 Oct 2024

Verified traveler

dirty

the room was extremely dirty. the floors weren’t swept. the tables weren’t cleaned off. the bathroom shower curtain had mold growing halfway up the shower curtain.

Friends_and_family Family

2/10

Poor

23 Oct 2024

Chris

Hard pass

While the bed itself seemed clean, the floor was so dirty, I walked around in my shoes. The shower and walls in the bathroom were dirty. The fan in the ceiling of the bathroom was missing the cover and was just caked with dust. The room smelled bad. Had there been ANY other options in the area I would’ve picked that over this hotel. With all that said, the lady at the front desk was pleasant and helpful.

Business

2/10

Poor

22 Oct 2024

Christopher

Room was very dirty, no shower curtain, stains on sheets, room smelled terrible.

6/10

Pleasant

20 Oct 2024

Dena

Mixed bag

My mom and I stayed her as a result of her house having an extended power outage due to Hurricane Helene. We went to Gastonia because it was relatively unaffected by the storm and hotel rooms were available at a reasonable rate. We stayed for almost three weeks.

This hotel was a bit of a mixed bag. First, the good. The staff was excellent. Everyone from the front desk to maintenance to housekeeping were friendly and competent. Also, we met a number of long term residents and they were all quite friendly and we became friends with quite a few. The price was right and my mom and I each got a room of our own. Everything in our rooms functioned as required from lights to appliances. The area around the hotel has a lot of trees and is quiet at night with the exception of the freeway which is on the north side of the hotel.

The bad: #1, there were roaches. I killed 2, and found 1 in my fridge, dead. I'm a super clean person and never left food or garbage out (even my garbage goes in the fridge) and yet still found two on the counter. #2- the most uncomfortable bed I've ever slept on. I tossed all night and woke up with horrible back pain. #3- noise. Not just the interstate, which was expected. People fighting in neighboring rooms, people partying out in the parking lot. The room had a beat up feel with gouges in the walls, a missing door on the cabinet, etc. And nothing is supplied- no dishes, utensils, pans, not even a coffee pot or hair dryer.

Friends_and_family Family

10/10

Exceptional

20 Oct 2024

Verified traveler

Great Stay

The check in process is very simple and fast. Rep was very helpful and nice.

Partner

2/10

Poor

14 Oct 2024

Verified traveler

Woodspring Suites not recommended

I arrived at check-in time and there were people sitting on the hotel window air conditioners smoking cigarettes. Outside lots of people sitting in cars idling. the lobby could only hold 3-4 people max. One guest came in complaining his room door had been left open while he was out. Very uninviting unsafe atmosphere.

Friends_and_family Family

2/10

Poor

09 Oct 2024

Narshara

My stay was good, I had no problems, it’s a lot of families and their dogs that stay here so it made it comfortable, room was clean , If I had a complaint it would be the different smells from others cooking, kind of overwhelming when walking through the hallway

Leisure Self

4/10

Poor

09 Oct 2024

Nathan

Got there around 3pm for check in and their system was down. It was back up and running 15 minutes later. After check in we left our bags in the car to check out the room. Didn’t see any bugs and looked really clean. Left the hotel to grab some dinner with family. We arrive at the hotel a couple hours later. Take our bags out the car as we open the door to our room there is bugs everywhere. The floor, the walls, and even coming out the stove top. We don’t sit our bags down and we walk out. Called the service desk they have someone come and talk to us. His response was “I’m sorry that’s nasty. It’s because it’s getting cold and you’re on the first floor.”

2/10

Poor

07 Oct 2024

Jeremy

Had a lady to come to my room running her mouth about my kids been to loud. And then we come down to the first floor and she started running her mouth to my wife and threaten my wife.

2/10

Poor

04 Oct 2024

Tanesha

No room after booking a week ahead

Tried to check in was told I didn't have a room. So l was told I could not check in after booking it for a week ahead

Friends_and_family Family

6/10

Pleasant

27 Sep 2024

Narshara

Busy and people all around going in and out of room couldn’t sleep, constant walking above me and the walls and ceiling is thin

Leisure Self

2/10

Poor

22 Sep 2024

Christina

This place was absolutely disgraceful! The location is very scary, its on a dead end road with no signage or lighting. The staff was rude and claimed there were no rooms then said there were 6 rooms but they were all dirty. He then magically found a room that was \"clean\". When he finally let me in to do my check in I noticed 3 cockroaches racing up and down the wall. The worker then informed me the room had no pillows. He brought me 2 pillowcases (dirty) and 2 pillows. The pillow on top had black spots, possibly mold, on the top and what the hotel worker described as pubic hair on the bottom. When I said I wouldnt be ises those pillows he brought out 2 blankets and told me to fold those and use them as pillows. I went to check the room and it reeked of pot! I can over look that, what I couldn't overloook was the multitude of dead cockroaches all over the counter tops as well as the stove and cutting board. The bathroom was just as disgusting, it came with both living and dead roaches and some odd black fuzz in the bathtub. I DID NOT stay in the room!

Business Partner

10/10

Exceptional

21 Sep 2024

Kevin

New system and front desk for check is terrible

6/10

Pleasant

14 Sep 2024

eddy

Next time

This time i seen a lot of roaches you guys need to spray or bomb the hotel