Holiday Inn Express Charlotte West

6/10

Pleasant

29 Mar 2026

Jill

The breakfast was decent, beds were very stiff and uncomfortable. The freeway noise was also loud making if difficult to sleep well. I typically love a hotel night...but not here

Family

4/10

Poor

25 Mar 2026

Donna

I didn't feel good about this property.
There was a car in the parking lot that was full trash bags .

I tried to contact Hotel.com to tell them about my concerns and didn't get any help.
The AI CHAT was not helpful and I couldn't get a number for support.
So I made a reservation form Holiday Inn. Belmont.
I wish there was someone to talk to about my concerns.

Business

4/10

Poor

22 Mar 2026

Charles

Area didn’t feel the safest. The price was a little expensive for a rough experience.

Partner

8/10

Excellent

27 Feb 2026

Wenjie

Nice people, clean and large room.
Only one elevator?
Breakfast is basic.
No room AC/heater temperature controller?

Self

10/10

Exceptional

21 Feb 2026

Jean

Great stay!

Friends

4/10

Poor

16 Feb 2026

John

The hotel did not live up to its reviews. It was a much older place than it appeared. It also had its own nastiness. In the elevator, there was a sticky substance on the floor, and instead of cleaning it up, they put a slippery when wet sign in the elevator over the handrail. My room was just okay, minus the two large stink bugs I had to remove. The bed was uncomfortable. The bathroom had nowhere to hang anything. The fixtures were old and not nice. There was also no closet in the King Bedroom anywhere. Just a few coat hooks. I was not impressed at all. I would not stay there again.

Business

8/10

Excellent

08 Feb 2026

rick

Very good breakfast with lots of hot options. Location was right off the highway. Rooms were clean.

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

ROBERT

M go-to stay when I go to 2 Kings. Employees are always courteous

8/10

Excellent

28 Jan 2026

Alanna

Staff, heated pool, free breakfast!

Partner

10/10

Exceptional

27 Jan 2026

Amy

5 stars

Business

10/10

Exceptional

25 Jan 2026

Brenda

Room was clean and the staff were all very friendly!

Friends_and_family Family

8/10

Excellent

06 Jan 2026

Georgia

Pet friendly property with friendly, courteous staff. Breakfast available

Leisure

10/10

Exceptional

31 Dec 2025

Ruth

Front desk were very helpful!

10/10

Exceptional

26 Dec 2025

sandra

Overall I loved the room& as far as cleanliness was for the most part good. The staff ( Ms. SANDRA) was very professional & nice. 2 minor issues in my opinion:#1 water in shower could have been hotter.( my favorite part of hotels are the HOT showers)& breakfast wasn't good. But I would most definitely stay here again

Self

10/10

Exceptional

20 Dec 2025

Breanne

Staff was exceptional. One of the best stays Ive had.

Leisure Family_with_children

8/10

Excellent

18 Dec 2025

Mike

Clean and comfortable. Staff was great. Did not care or the $100 security deposit that would be removed after a week-10 days!

Leisure Self

10/10

Exceptional

14 Dec 2025

Michelle

Everything was excellent, really nice staff and the room was perfect! Great stay

Leisure Partner

10/10

Exceptional

01 Dec 2025

Tequilla

Staff was polite and friendly

Friends_and_family Family

10/10

Exceptional

25 Nov 2025

GREGORY

Your representative, I forgot his name older gentleman with the beard. Awesome dude. But the stay went perfect for our event. Will stay here again when we revisit.

Business_and_leisure Family

2/10

Poor

24 Nov 2025

Jennifer

It was a dirty place.

Self

10/10

Exceptional

25 Oct 2025

Desmond

I just loved the area the hotel was private and quite

Leisure Partner

2/10

Poor

21 Oct 2025

Megan

My son forgot his phone in the room and the man at the front desk yelled at him and on a previous stay he didn’t want to sell me any snacks but did sell them to my husband 20 minutes later. Everyone else except this man is great but because of him we will not be back and have cancelled future reservations. We had no air conditioning and no other room available for myself and my kids.

10/10

Exceptional

18 Oct 2025

Jacqueline

Clean room good food

Friends_and_family Family

8/10

Excellent

14 Oct 2025

Linda

Still waiting for receipt from Expedia who stated text us we’ll email your receipt”. 6 hours later no receipt

Leisure Self

10/10

Exceptional

13 Oct 2025

JOSEPH

We never made it to breakfast and we don't own any pets overall the place is great to stay will definitely be back again

Partner

4/10

Poor

12 Oct 2025

Thomas

Massive disappointment

No hot water for the showers at night nor in the morning. Lukewarm at best. No TV remote in room. One we got from the front desk would not turn off the television. In a room right by the elevator so awakened by the noise from that all night long. Evening shift front desk, Sandy, extremely rude. Came across that I was bothering her when asking questions. Will never stay here again.

Partner

10/10

Exceptional

11 Oct 2025

Roseann

The front desk staff was very accommodating. The breakfast was good.

Leisure Partner

10/10

Exceptional

07 Oct 2025

Pamela

Overnight Getaway

The ladies at check-in were amazing, very helpful.

Partner

10/10

Exceptional

06 Oct 2025

Stephanie

Everything was very enjoyable.

Leisure Partner

10/10

Exceptional

16 Sep 2025

Jeffrey

Would recommend when staying in this area

Business

10/10

Exceptional

14 Sep 2025

Don

Overall the experience was great. Checking in and out was super simple, room had a good amount of amenities, and breakfast was one of the better spreads I've had.

Business_and_leisure Self

10/10

Exceptional

12 Sep 2025

Crystal

If I'm ever in need of a hotel in the area, I'll return here in a heartbeat! Thanks for being so welcoming!!

Business Partner

10/10

Exceptional

09 Sep 2025

Lee

Quiet

Leisure Family

10/10

Exceptional

05 Sep 2025

Rebecca

The team was friendly and the check in and out process was easy.

8/10

Excellent

18 Aug 2025

Allison

Comfortable stay in the area

Probably one of the best choices for the area because the pickings are slim! Location is Convenient from highway and a fine overnight stay with comfortable beds. We did grab breakfast on the way out the next morning and there was eggs, sausage, biscuit and gravy and yogurt plus the usual continental breakfast options. It’s not a destination, but okay if passing through. Indoor pool was reported by kids as being good.

Friends_and_family Family

2/10

Poor

10 Aug 2025

Josef

My stay was very brief. I found bed bugs in my room and immediately left. The property manager refunded the money charged to my card so that was excellent.

Leisure Family

6/10

Pleasant

08 Aug 2025

Victoria

Staff was very nice the room smelled terrible and the drain in the tub was stopped up and nasty

Leisure Family

8/10

Excellent

08 Aug 2025

Toeke'Shea

The staff was very friendly and professional

Business_and_leisure Family

10/10

Exceptional

04 Aug 2025

Denisa

Staff was very nice, and helpful!

Business Family_with_children

8/10

Excellent

03 Aug 2025

Jamia

Demise had great customer service.

Leisure Self

8/10

Excellent

27 Jul 2025

Christie

Hotel was nice and clean; the staff was friendly. My only complaint... I've stayed at a lot of hotels this was the only time I have heard people staying on the floor above me stomping while I was trying to sleep. I saw a sign that they were doing renovations, but one of the staff members told me renovations were done.

8/10

Excellent

27 Jul 2025

RAYFORD

OK

8/10

Excellent

18 Jul 2025

Rebecca

On dead end street, fairly quiet. Indoor pool and nice outdoor patio with seating. Clean and comfy beds. Free popcorn and water.

Leisure Family

10/10

Exceptional

01 Jul 2025

eugene

Was nice area and places to go

8/10

Excellent

30 Jun 2025

Steven

Very continently located.

10/10

Exceptional

29 Jun 2025

Travis

Tony, the kitchen manager was excellent!

10/10

Exceptional

28 Jun 2025

Randy

Good

6/10

Pleasant

23 Jun 2025

Laurie

Overall ok experience. Marijuana smell throughout hotel. Room given to us had not been cleaned had to go back down and gave us a different room. Guy at desk was nice and friendly.

Leisure Family_with_children

4/10

Poor

22 Jun 2025

Wanda

Housekeeping was the worst I have ever experienced! They did not replace toilet paper and there was none left! They did not replace towels, washcloths coffee pods, packets for the sugar and creamer. They did not make the beds, remove trash and if they did not do all of this I seriously doubt they cleaned anything. The only thing they did do was remove the wet towels from the floor. However the one lady at the front desk and sorry I cannot remember her name was just excellent. She was more than accommodating and friendly. Very engaging with her customers and would go above and beyond to get you what you needed.

Leisure Family

6/10

Pleasant

20 Jun 2025

Pamela

Made sure to get room with mini fridge but it wasn’t working. Made sure breakfast was included but the pancake maker wasn’t working. Made sure on site pool for kids but limited open hours ruled that out.

Friends_and_family Family

10/10

Exceptional

11 Jun 2025

Felicia

The hotel was clean and the bed was very comfortable.

Business

8/10

Excellent

10 Jun 2025

Elizabeth

Stayed there this past the weekend. Visiting family in the area for the first time. Can’t say enough about the staff. Amazing service! Courteous, attentive, ridiculously friendly, just an over the top team in general. The only blemish of our stay was an overnight spree of car break-ins in which we fell victims to. 8 total car broken into Sunday morning. Just wish the hotel could do more to prevent/detract these things from happening. Provide a bit more assurance to paying customers in terms safety, and their well being while being guests at their establishment. I understand crime happens everywhere, but hotel chains like these should take minor steps to deter/prevent things like this from happening. Maybe increasing security a bit. It’s frustrating. Hard to get a good nights sleep after something like this. Specially when you are traveling with your most precious asset, your family, and your 10 year old is now scared to stay at such a place. Once again I can’t say enough about the staff, and the hotel in general, just hope steps are taken to prevent things like this from happening in the future.

Leisure Family_with_children

6/10

Pleasant

08 Jun 2025

Joshua

It was decent

10/10

Exceptional

08 Jun 2025

Kenneth

Very nice stay. Comfortable, clean and nice staff. Property felt safe as others in the area did not.

Leisure Partner

10/10

Exceptional

02 Jun 2025

Holly

The only issue was the pool closed at 9. We didnt know. And it closed just as we went to it. I had picked this hotel specially for the indoor pool.

Leisure Partner

10/10

Exceptional

26 May 2025

Lyndsey

👌

10/10

Exceptional

26 May 2025

MARY

EVERYTHING WAS AS WE EXPECTED IT TO BE - FRIENDLY, GREAT, PROFESSIONAL SERVICE WITH A SMILE - WATER WAS HOT IN OUR ROOM, AIR WAS COLD, BREAKFAST WAS GREAT !!!!

Leisure Pet

8/10

Excellent

09 May 2025

Robyn

Staff was very friendly and helpful.
Hotel was clean and smelled clean in all areas.
Breakfast area too small and food wasn't being replenished quick enough.

Leisure Family

10/10

Exceptional

09 May 2025

Jeff

Great to use. We had to in an emergency due to layover in CLT and no other hotels available. Farther away but very clean and great staff.

Leisure Partner

2/10

Poor

07 Apr 2025

Shay

Unsafe place having a motel 6 next to it drug dealing. Other than that, I have a son with autism and sometimes he has his moments, so there was one night that he spilled his drink on the bed and I went to the lobby to get some sheets. The thing is that this staff member gave me a hard time making up excuses on not fulfilling my request and he got to a point he said “if I want to” also said that “if I needed the sheets I could look for them earlier since I was coming in and out the whole day from the hotel” obviously his comment was rude. As far as I know I could go in and out as many times I want without being questioned, plus I clearly said to him that the situation with the sheets was an unpredictable accident with my autistic son. At the end what it seems is that this employee is not considerate with people with disabilities. At the end of this unnecessary back and forth this employee did got the sheets that I needed for my son.

Business_and_leisure Family_with_children

10/10

Exceptional

30 Mar 2025

La pinky

loved the pool

Business Family_with_children

6/10

Pleasant

22 Mar 2025

Elizabeth

Meh. Not horrible. Not great

The hotel was under construction, so i imagine there have been updates in the last few weeks. There were small roaches in our room. We spoke with the management and they were very accommodating about it

Friends_and_family Family

8/10

Excellent

16 Mar 2025

JOSEPH

Premier movie weekend

Me and my wife has been staying here for the past 3 years the people that work there are friendly guy Gary works at night is really cool he's become a real good friend of mine

Friends_and_family Family

2/10

Poor

01 Mar 2025

Yehon

Property is being worked on

10/10

Exceptional

15 Feb 2025

Tony

Great location!

10/10

Exceptional

01 Feb 2025

Michael Lambert

Really great stay with my service dog

Business_and_leisure

10/10

Exceptional

30 Jan 2025

Candida

The smell was so amazing in the hotel and the staff was so awesome . Great stay

Business Family

4/10

Poor

26 Jan 2025

Verified traveler

Front desk people were nice, bed was comfortable, but...Had to request a different room because of a barking dog next door. Moved to new room, was told issue with dog was taken care of, but had same problem with yelping dog most of the night. Thank goodness for earbuds. Also building is under renovation, with construction mess/noise. Door to my room was very hard to close, and there was trash scraps and a couple ibuprofen (I hope) tablets on the floor of the room. Think walls and traffic noise. I will not stay here again.

Friends_and_family Family

10/10

Exceptional

22 Jan 2025

Marco

Amazing staff

Had an amazing stay. Staff was super friendly and helpful the whole stay. Definitely gonna be my favorite for when i stay in the area

Friends_and_family Friends

10/10

Exceptional

20 Jan 2025

Paul

pet friendly!!

Business_and_leisure Pet

6/10

Pleasant

12 Jan 2025

Denise

To be fair, the property was being renovated (which I was not aware of before booking) and the building and decor was a bit dated. So it was okay, but not what I expected.

Business Family

4/10

Poor

05 Jan 2025

Doug

Under Construction!

The hotel was under construction, should’ve had a warning before I booked the room that the hotel was under construction.

But I did appreciate the sign that said we’re busy making changes so that your next visit will be more comfortable.

Self

8/10

Excellent

02 Jan 2025

Tiresa

Would stay again

Great hotel. Water pressure could’ve been better but hotel was really nice and clean

Friends_and_family Family

2/10

Poor

01 Jan 2025

Ana

The bathroom was broke the door was locked the pillow was smelled like old I was dirty towels on the floor bathroom

Self

10/10

Exceptional

30 Dec 2024

Yanosky

Good services

Leisure Family_with_children

8/10

Excellent

29 Dec 2024

Erica

The staff was incredibly kind and attentive. Room was clean and breakfast was good.

Leisure Family

8/10

Excellent

29 Dec 2024

Regina

Good

We needed a place to sleep for the night and this one had great reviews. The hotel is still being renovated. There are many new aspects such as shower lining, paint, and carpet but they are still working on tiling. our bathroom tile had cracks which took away from the aesthetic. The mattress was extremely comfortable but we could hear some light highway noise. The room seemed clean. There was some air freshener smell that was masking some other smell. The staff was friendly and nice. I think it will be really nice once the renovation is complete.

Friends_and_family Family

8/10

Excellent

26 Dec 2024

William

Christmas 2024

This hotel is undergoing a renovation. The location is a tad sketchy (lots of homeless folks wondering around the area).

Self

10/10

Exceptional

26 Dec 2024

Verified traveler

Good location when visiting family. The beds were extremely comfortable and the room was spacious. Enjoyed the complimentary water bottles. Staff was welcoming from the moment we checked in, breakfast, and check out.

Friends_and_family Family

8/10

Excellent

17 Dec 2024

Verified traveler

Hotel good for our visit.

Staff very friendly. Good breakfast. Comfortable bed.
3 night stay.

Partner

10/10

Exceptional

16 Dec 2024

David

Close to interstate

10/10

Exceptional

01 Dec 2024

Birmagidra

It was fine for a quick overnight trip! Staff is friendly and helpful.

Leisure Friends

10/10

Exceptional

18 Oct 2024

Gerome

Easily accessible

8/10

Excellent

14 Oct 2024

JOSEPH

Fun weekend

The people work there were very friendly the bed was comfortable the room was clean

Partner

4/10

Poor

29 Sep 2024

jessica

They should inspect after maids clean the room cause they didnt clean the bathroom and their was a dead roach on the side of the fridge very visible...so the question is what else they didnt do

10/10

Exceptional

26 Sep 2024

CLIFFORD

.

6/10

Pleasant

16 Sep 2024

Aaron

This location did not post that they were renovating on their site. They should considering the extent of work being done there. I would have stayed somewhere else for the price I paid in that area.
The lobby was almost a blank canvas and whoever is completing the work does not clean up well when they are done working for the day. This should have been done more strategically…by floor or by section/wing/hall. Maybe they should have just shut the hotel down for a few weeks to do the full project. Our room had water on the floor near the entrance from the fridge, plus paint and smudges in the restroom and shower. Hopefully they were not done renovating the room because it still needed some touch up and clean up. We also had no shower gel. Besides do what seemed to be a new bed, this property was a little bit of a disappointment.

Leisure Partner

2/10

Poor

15 Sep 2024

Brandy

Nothing good about the property.
Remodeling, so everything was dirty, coin opperated laundry, but no quarters, breakfast was very limited and not well maintained. If able I would give 0 stars.

Business Self

4/10

Poor

10 Sep 2024

David

This was a well below average experience that compelled me to write a review. I would recommend travelers DO NOT stay here while the property is under construction, which it looks to be the case for the next few months. The staff were friendly and did they best they could under the circumstances. I was especially displeased with having airborne wall paint dust get in my coffee while in the lobby for only a few moments. The property is not clean and should not be open for guests unless you are a true loyalist to the Holiday Inn Express brand. If I had known the hotel was in this type of shape beforehand, I absolutely would not have stayed here- there are plenty of other comparable hotel in the Gastonia area. I am sure the hotel will look nice after construction finishes but not a moment before...

Business Self

10/10

Exceptional

06 Sep 2024

Adrian

Very friendly

Business_and_leisure Family

6/10

Pleasant

04 Sep 2024

Tahera

Strictly average

The hotel is currently going through renovation because of which the whole place is a mess with carpets being removed and water leaking from the ceiling. Keep that in mind before booking. Strictly average hotel

Friends_and_family Family

2/10

Poor

02 Sep 2024

Shelley

There was a lot of construction going on the entire time of stay. Rooms and hall smelled of paint and strong chemicals. Our sink in bathroom leaked so bad to the point that we couldn’t use it and they didn’t offer to move us just said they didn’t have anyone to check it at that time and we could let management know when we checked out.

Friends_and_family Friends

8/10

Excellent

02 Sep 2024

JOHN

Hotel is under renovation so parts of it look a reck. Carpets ripped up, sheet rock dust, ladders, and buckets everywhere. Our room was completely remodeled except for the tub. The room was very modern, very clean, but the tub was awful. It needs to be replaced, perhaps it’s already on their agenda to do. But the hotel staff is excellent! The breakfast was really, really good with omelettes, bacon and sausage. Impressive for a hotel breakfast. I would definitely recommend the hotel after the renovations are finished.

8/10

Excellent

27 Aug 2024

Jim

The room was great bit I would have liked to have known that the hotel was being renovated. There was alot of clutter and construction debris around the hotel

Partner

6/10

Pleasant

18 Aug 2024

Mary

Construction nightmare

The hotel is under MAJOR renovations to the pint of the room numbers taped above the doors, naked light bulbs in the hallways, open paint buckets left by the ice machines, and more. I’m surprised any of that is acceptable under construction codes.

Partner

8/10

Excellent

10 Aug 2024

Jesica

The property is currently being renovated so dont be in shock when going to your room. All staff are very nice but there is a particular gentleman that works at the front desk who is so nice. He worked on Sunday afternoon and Saturday when I was checking out. He makes you feel so welcomed!! The property is conveniently located near interstate 85. I was able to get to my destination in minutes.

Leisure Family_with_children

8/10

Excellent

27 Jul 2024

Donald

Our room the AC in it was loud and annoying. We ended up leaving at 4 in the morning because I couldnt sleep.

Leisure Partner

10/10

Exceptional

22 Jul 2024

Freya

No worries stay. Very clean and helpful staff.

Leisure

10/10

Exceptional

12 Jul 2024

Kurtis

Great experience

The hotel was exactly what we needed. Pet friendly, clean, comfortable. We had a great experience with a woman at the front desk. She was so very compassionate as we traveled for a family member’s funeral. We would stay here again if we traveled back to the area.

Friends_and_family Family

2/10

Poor

10 Jul 2024

Wayne

Ants & Mold

Not good. First, the hotel is undergoing repairs/renovation so it’s a mess with construction/ painting / surplus items littered all over the hallways. Our room was missing a shower curtain, there were ants everywhere, and the bathroom ceiling was covered with black mold !

Partner