Courtyard by Marriott Charlotte Gastonia

United States , Charlotte - NC
GASTONIA, 1856 Remount Road
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100 reviews shown

10/10

Exceptional

18 Feb 2026

chris

Great

10/10

Exceptional

12 Feb 2026

Deidra

The room was plenty spacious and clean

10/10

Exceptional

16 Dec 2025

Susan

The staff was incredibly helpful and kind, and the room and common areas wete very clean and nice.

10/10

Exceptional

11 Dec 2025

Milton

Nice

Leisure Partner

8/10

Excellent

10 Dec 2025

Emily

Clean room. Nice staff. Would definitely come back

Leisure Partner

6/10

Pleasant

29 Nov 2025

Richard

Good

Leisure Family

8/10

Excellent

17 Nov 2025

Felice

Nice hotel. It was clean.

Leisure Family

2/10

Poor

16 Nov 2025

Terry

Room was nasty bathroom nasty couch stains al over defently out dated never stay again for that price

Business

10/10

Exceptional

14 Nov 2025

RoShonda

Check in and check out was quick and easy. The refrigerator was not working in our room. The maintenance staff brought in a replacement, but he didnt seem to happy to bring it. Overall, I would stay there again if I'm in the area.

Leisure Family

8/10

Excellent

06 Nov 2025

Joshua

Great staff. Very accommodating.

Leisure Friends

10/10

Exceptional

02 Nov 2025

Troy

What stood out was the young woman that checked us in, she was so friendly and welcoming, not sure if we did get her name, but she was amazing!!!!
Rooms are nice but definitely the bathrooms need some updating.

Leisure Partner

10/10

Exceptional

30 Oct 2025

Charniece

Came down for a friends wedding!!! Didn’t have breakfast at the hotel but everything was amazing and quick

Friends_and_family Friends

10/10

Exceptional

19 Oct 2025

Nancy

The staff that greeted us could not have been more inviting. The rooms were clean and comfortable. Shared spaces were well thought out and inviting. The hotel is older, but well kept, clean, comfortable and exactly what we were looking for at our price point. There were people hanging out in the bar area, fire pit area and lobby. Easy, friendly feel.

Business_and_leisure Family

8/10

Excellent

11 Oct 2025

Matthew

Everything was great but TV was not working properly. Called front desk for asst.

Leisure Family

6/10

Pleasant

06 Oct 2025

Arnold

TV access sucked. Could not figure the stations

8/10

Excellent

02 Oct 2025

Jeff

Overall a nice hotel in a nice area

Leisure Family

6/10

Pleasant

01 Oct 2025

Rick

The room had a “funky” odor to it

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Sarah

Pool closed for maintenance

Leisure Family

10/10

Exceptional

26 Sep 2025

Shirley

The room was clean. The staff was very friendly and helpful to accommodate my needs. Yes, it was a mall about half a mile away…great shopping. The balcony had a great view for me. No traffic, quiet with a nice breeze in the evening. The balcony was small but it worked for what I needed to do.

Self

10/10

Exceptional

31 Aug 2025

Charlotte

Great property.

Leisure Partner

2/10

Poor

11 Aug 2025

Waseem

10/10

Exceptional

26 Jul 2025

Hollyann

They were very friendly and kind and very clean very accommodating. So sweet

8/10

Excellent

17 Jul 2025

Ester

Good place

10/10

Exceptional

19 Jun 2025

CASEY

Great Place to stay

Leisure Family

4/10

Poor

10 Jun 2025

Eboney

The hotel advertises a hot tub. However on our arrival on 06/06 the hot tub was cemented. This was the ONLY reason we booked there. False advertising. The gentleman at the front desk was very rude and condescending.

Leisure

8/10

Excellent

08 Jun 2025

Ashley

Our stay was overall good, but I read that the hotel had a hot tub as well as an indoor pool. The hot tub was not there any longer, and the pool was very small and very cold when we tried to use it. I thought we were only able to use the pool till 11pm, but the last night was told it was open 24/7 which would have been great to know at the beginning of our stay for my kids that love to swim. We were out with family till close to 11pm each night so knowing this would have been great for us. We did pick a handicap room for a bath tub big enough for our kids to take baths and the walls were paper thin. We felt terrible for the people around us as we had kids that do make more noise in the room and a baby learning to talk. I think the information on this hotel should be updated and not state there is a hot tub, and possibly warn parents about the walls in the handicap rooms. The staff was very nice, and cleaned our room and supplied us with extra towels. Over all a good stay.

Friends_and_family Family

2/10

Poor

01 Jun 2025

Roy

Walls were all messed up, toilet rocked side to side, access cards didn't work for the pool or back entry. Specifically booked the stay because of the jacuzzi tub. It wasn't working. Got hit with a $100 fee for I guess room protection. Woke up to and went to bed to a hallway/ room full of the smell of Marijuana. No continental breakfast, no coffee. Definitely do not recommend it! I have pictures and videos to back it up

Leisure Family

2/10

Poor

20 May 2025

Ronald

Rooms are dirty

Leisure Family

6/10

Pleasant

28 Apr 2025

Eljin

Almost..

Toliet was running and slow leak and had to fix chain.
Shelf in fridge was missing.

Partner

6/10

Pleasant

27 Apr 2025

Shandrica

Okay. But not worth price. Doors rusted & molded looking. Paper in closet for renovation.

Business_and_leisure Family

8/10

Excellent

19 Apr 2025

Samuel

Hotels.com gets a Big Fat Zero.. Hotel gets a 4.

The Hotel was Great!! The only complaint i have is with Hotels.com. The room was not advertised well at all. I wish i could rate Hotels.com instead of just the hotel. The pictures for the room i booked were incorrect. I thought ibwas getting a Jacozzi in our room but we did not. I called the hotel before i got there to make sure they had our reservations. And i asked about the jacuzzi. The front desk informed me i did not have the room with a jacuzzi tub. When i asked for them to switch my room with one that did have the tub they said they couldn't because i booked through hotel.com. They told me i would have to contact hotel.com directly to change my room. Well i tried to contact them. With no luck. So the room i thought we were staying at was not the right room. So for me i give Hotels.com a big Fat ZERO.. for the hotel. I will give them a 4 out of 5. They didnt have any towels in the pool area. There was a dog on our floor that literally barked all night long. But the room was clean!

Partner

8/10

Excellent

13 Apr 2025

Sandra

Beds was very comfortable

Leisure Partner

10/10

Exceptional

31 Mar 2025

Leonardo

Excellent service

Leisure

4/10

Poor

26 Mar 2025

Kennie

Beware!!

Not the cleanest! Our car got broken into and so did my parents! Right in the parking lot! Windows busted out! This place needs security really bad! The hotel absolutely did not care they just called and woke us up and said to come downstairs and talk to police! Said it happens all the time

Friends_and_family Family

6/10

Pleasant

23 Mar 2025

Sherri

We never got housekeeping service then we were told we had to ask for housekeeping services (making the bed & fresh towels empty trash refill coffee ) so we asked twice on our last night of 3 nights and it did not happen had to make our own bed and had to go get fresh towels. This is unacceptable for the price we paid they should make the bed everyday & empty the trash and refresh towels as needed

Leisure Family

8/10

Excellent

18 Mar 2025

Derek

Very comfortable and the staff are friendly. It's my second time at this Courtyard.

Leisure Self

4/10

Poor

16 Mar 2025

Maria

Dissapointed and subpar

It was hard booking the right room and i ended up getting one with a regular tub instead of one with the whirpool tub. The t.v was Staticky and only had cable so not a smart t.v like the mariott springhill suites. The pool center reekd heavily of chlorine and unhealthy amount that my eyes hurt just walking in. My kids wanted to indulge so i stayed less than an hour because my eyes couldnt take much longer. The lady at the bistro was kind of dumb or idk. I saw her arguing with a man who asked her for hot chocolate and she couldnt get it right and gave the man coffee. Then i got a parfait and she asked me what size i wanted there was only one. Not alot of options for breakfast or beverages. I strongly preffer the springfield suites or other marriott hotels but i dont think ill be going to the courtyard again the walls are so thin i kept waking up to hearing the downstairs neighbors and just walking in the hallway you can hear people very loudly doing their business. Its in a safe part of town but its still not a great facility

Friends_and_family Family

10/10

Exceptional

08 Mar 2025

Termario

Great

2/10

Poor

02 Mar 2025

Verified traveler

Worst hotel stay ever

This has got to be the worst Courtyard experience EVER. First my PAID FOR room was cancelled because they said I didn’t check in. This was not a room guaranteed on a credit card. This was a room that was paid for. Next, the rooms are older than the Django times. There was moisture on the room window and mold on the windowsill. The sink stayed clogged most of the time that we were there. I’m not sure how they were able to be under the Marriott umbrella. This is not a hotel where I will ever venture to again. Did I mention that we also found an uninvited guest in our room yes, there was a bug.

Partner

10/10

Exceptional

23 Feb 2025

Christy

Great location

10/10

Exceptional

20 Feb 2025

Danny

Over night stay

Room was nice and clean!

Friends_and_family Family

2/10

Poor

07 Feb 2025

Nicole and Curtis

Leaky noises

The AC unit was making a god aweful sound so had to turn it off, which made it hot and the jacuzzzi in our room was leaking from the ceiling and could hear it dripping all night despite putting towels down to make the noise. Was told it was fixed the next day but when we got back to the room it was still leaking.

Partner

6/10

Pleasant

02 Feb 2025

Lucinda

Mediocre stay

I booked this hotel vs. the others in the same area due to the listed amenities. I was rather disappointed, the pool may be indoors but it is not heated and is too cold to use. There is supposed to be a bar, but they do not have one. The “restaurant “ is very limited and not what I would consider a restaurant. There is to be a Starbucks in the hotel, but it is just a limited selection at the restaurant.
The only plus is the room was clean. The beds were mediocre, not the worse but definitely not the best. The pillows are awful, as soon as you lay your head down they go flat. The staff was friendly. There is a lot of businesses for shopping and eating in the area. If I would have been informed properly, I would’ve went with a cheaper option for a two day trip.

Friends_and_family Family

8/10

Excellent

01 Feb 2025

Verified traveler

Nice but noisy hvac

Lovely interior. Room nicely done. The only complaint was the hvac was extremely noisy, as if the motor was faulty. we had to turn off the heat in order to sleep. Also, while this was not huge problem for us, the tv was getting no signal.

Friends_and_family Family

6/10

Pleasant

24 Jan 2025

pat

The stay was alright for the time we were there, don't like the fact you have to pay for breakfast

2/10

Poor

22 Jan 2025

Lucero

This property is very run down and the sheets were dirty. The food was bad and expired.

10/10

Exceptional

19 Jan 2025

Bigmama

Great weekend stay

Business_and_leisure Self

10/10

Exceptional

02 Jan 2025

Michael

We stay here every time!

10/10

Exceptional

27 Dec 2024

Wendi

The staf was great!!!

Family_with_children

6/10

Pleasant

25 Dec 2024

Shawn M

It's nice

Leisure Family

8/10

Excellent

23 Dec 2024

Christopher

Great location and nice pool.

Leisure Family

4/10

Poor

17 Dec 2024

John

Wear and tear creepy

The hotel needs to be bulldozed. Its old, the room have years and years of wear and tear...it was creepy old. I am NOT a complainer at all. I can let a bunch go, but this need a massive redo. Sorry guys but update this crap.

Friends_and_family Family

10/10

Exceptional

17 Dec 2024

Stormy

Very friendly staff at the front desk. Very easy check in. The room was very clean and nice.

Friends_and_family Family

8/10

Excellent

07 Dec 2024

BOBBY

Problems with tv and remote. But the front desk sent assistance with it

Leisure Friends

10/10

Exceptional

01 Dec 2024

brian

great place tp stay

Business_and_leisure

2/10

Poor

03 Nov 2024

Tevin

Make this right!!!!

First of all I’d like to say you guys advertised that I got a room with a jacuzzi just to find out when I get in my room I didn’t get one. I went down to the office and told them I got a room with a jacuzzi and there’s not one in my room. They told me nothing was available and that the 3rd party booking does that a lot. I go in to tell her I’ve never had an issue or this problem anywhere I’ve ever book through you guys but this time y’all let me down! I wish you could credit me a weekend stay somewhere cause that’s crazy it ruined my weekend I didn’t have that in my room but I made the best of it.

Partner

6/10

Pleasant

28 Oct 2024

Kenyon

The staff was great. The room was clean, however, the shower and the toilet needed maintenance. If I was staying for more than 2 days then I'd have switched rooms (or hotels).

Business Family_with_children

2/10

Poor

26 Oct 2024

Cynthia

I didn’t like the condition of the room, the staff, and ice machine was dirty and in bad condition.

Business_and_leisure Family

6/10

Pleasant

20 Oct 2024

Jennifer

I didn't realize there would be dogs at this hotel. I suppose that's my fault but I wish that was more clear when booking. Our room didn't smell clean and I had allergic reactions the whole time. The barking wasn't too much, thankfully. We didn't have enough towels and we had no coffee cups. I was disappointed that breakfast wasn't included and the breakfast offered was ridiculously expensive, but at least waffle House is right across the street.

2/10

Poor

20 Oct 2024

Shameika

Reservation was canceled with prior notice due to over booking

Business_and_leisure Family

6/10

Pleasant

18 Oct 2024

Brenda

I had stayed at this hotel a couple of weeks prior. My experience then was good. Only had one problem, the remote for the TV didn't work.

However, this stay was much different. My TV didn't work at all. I called the front desk and they said someone would be there shortly; after 20 minutes I called and the person at the front desk said he would check into why no one showed up and then proceeded to hang up on me. I thought he was going to put me on hold and let me know when maintenance would be there. So, I waited 10 minutes and called to see what he found out. At this point it was 10:15 p.m. and the front desk person asked if I wanted him to come up to my room and take a look to see if he could fix it. I asked if he knew how to fix it and he said \"no\". I told him it was 10:15 and I didn't want him in my room if he didn't know how to fix it. So, the following day, I talked with a lady at the front desk and she said she would get it taken care of. I returned to my room at 5:00 p.m. and it still wasn't working. So, I asked to be moved to a different room. They agreed.

The other problems with my room was no coffee cups, but there was coffee, shampoo and body wash bottles were missing from the bathroom, and someone else's trash in the trash can when we arrived.

Leisure Family

4/10

Poor

13 Oct 2024

Tami

No one can to clean or check for towels

Business_and_leisure

8/10

Excellent

09 Oct 2024

Shelia

No microwave. One tiny trash can. Couldn’t find a microwave anywhere. Room was never cleaned. New towels never left. Didn’t realize we had to ask

Friends_and_family Family

6/10

Pleasant

08 Oct 2024

Verified traveler

Dirty rooms, friendly staff

Staff was polite and friendly. The hotel is definitely dated and has seen better days. Graffiti carved on the wall in the lobby. Elevator was dirty. Room was dirty, bed stained and couch was ripped. The shampoo and body wash was missing only leaving the conditioner in the shower that is mounted. Super disappointed in this Marriott.

Friends_and_family Family

2/10

Poor

06 Oct 2024

Daniel

When I showed up for my room, they told me that even though I had a reservation they had no room for me. They said the room had a water leak and there were no others available at the hotel. In fact, all hotels within 50 miles were sold out due to hurricane Helene. My room was booked at low rate, but just prior to selling out, they were going for more than 3x that rate. I truly believe they sold my room to someone else at double the price. I had to sleep in my car that night!! I would never recommend that hotel chain to anyone.

2/10

Poor

06 Oct 2024

Colin

Hotel was overbooked and did not have a room to provide . Service was belligerent and rude . No help and could not stay there . Provide me a refund

Business

2/10

Poor

05 Oct 2024

Cindy

Don’t use Marriott in Gastonia

Absolutely furious. Room was reserved in advance. I received confirmation. I called the hotel to let them know my daughters would be checking and would be late arriving. When they arrived the doors were locked. Then the clerk told them she didn’t see the room. They showed her confirmation. She said she could cancel without charge after claiming she didn’t see the room. She proceeded to finally admit they had overbooked and now my two daughters didn’t have a room. It’s 1:30am at this time and no rooms available for miles.
I have been a hotel.com user and I am a Marriott Silver elite member and this how my patronage is rewarded? If they were overbooked the clerk could have told me at 9pm when I called. She gave the rooms away and sent two young ladies out into the parking lot in the middle of the night. Completely unacceptable.

Friends_and_family Family

8/10

Excellent

04 Oct 2024

Patricia

Stay was immediately after hurricane Helene so service was hectic

Friends_and_family Friends

8/10

Excellent

02 Oct 2024

Verified traveler

Awesome staff, we got stuck during Helene and they were very accommodating. That being said… There were a few stains on the furniture and the balcony was a bit dirty. The tub also only had one working jet and the light did not work. Paid an additional fee for breakfast but was never given information about that and never offered breakfast..

Partner

8/10

Excellent

02 Oct 2024

James

Enjoyed our stay. Convenient to area attractions and dining. Staff was courteous. Breakfast was delicious.

Leisure Family

2/10

Poor

29 Sep 2024

Kristie

Do NOT recommend!

The suite’s pullout is NOT a double, it’s a small twin. One of our children slept on a cushion on the floor because they also “had no access to their cots”. We got TWO of the large regular size bath towels the whole three nights we were there. The hottub was cold and they had a screw in place where you couldn’t even run the jets for more than 10 minutes. We couldn’t enjoy the balcony because it had a gross mildew path of water from the ac to the edge. The hotel was not clean in general. The staff was not super friendly in general and the clerk working the night we checked in was plain rude. Really the only positive I have to say is that the room was very spacious.

Friends_and_family Family

10/10

Exceptional

29 Sep 2024

Michelle

The front desk staff has been extremely helpful and kind during our stay! Highly recommend this property!

Leisure Family_with_children

8/10

Excellent

27 Sep 2024

Jerry

Rooms were a bit worn out.

Business_and_leisure Family

10/10

Exceptional

26 Sep 2024

Brenda

The room were very spacious and clean. The staff was friendly and helpful. There was food available at the property. There are also a lot of other dining options close by. I would definitely stay there again.

Leisure Self

2/10

Poor

24 Sep 2024

Michael

I was served expired food for breakfast at this location which resulted in a loss of income from my job. Staff was incredibly rude going so far as to accuse me of theft. Room was still dirty, with used toilet paper, used shampoo bottles and use napkins stuffed into the holder. There were cockroaches in the room which I would have let go until the other things came up. The toilet ran the entire time I was there. So far, I’ve had zero interaction with the hotel even though they said they were going to reconcile for these problems. Do not stay here.

Business_and_leisure Partner

10/10

Exceptional

23 Sep 2024

Marcus

The couch was very dirty in room 309

Partner

10/10

Exceptional

23 Sep 2024

CYNTHIA

Nice quiet area , friendly staff. Quick service. Clean rooms and comfortable beds. Restaurants close by and enjoyed the hot tub and pool and gym. Wish they had free breakfast with stay. overall great stay

Business_and_leisure Family

6/10

Pleasant

20 Sep 2024

Delta

The rooms could be better

Leisure Partner

6/10

Pleasant

19 Sep 2024

Aaron

The pool area and hot tub was very clean but I did not have many amenities in the room and had to keep asking for towels and toilet paper. The wallpaper by the ac unit was actually peeling from a water leak and damage. The bed was also very hard and not comfortable at all. The refrigerator was very tiny and did not have a microwave close by.

Partner

8/10

Excellent

16 Sep 2024

Christopher

The staff was very nice

Leisure

4/10

Poor

16 Sep 2024

melba

2 Star Hotel

The online pictures does not represent the actual rooms. Its a non smoking facility, but the smell of weed reeked throughout. The furniture is old and dingy, tub in the bathroom had a permanent stain, wall paper was peeling. I was extremely disappointed that this particular location is part of the Marriott brand.

Partner

2/10

Poor

08 Sep 2024

Nancy

There was very little staff available, and those that curt and unhelpful. The room lacked, basic amenities, such as plastic or paper
cups for water or coffee, The shower had two dispensers for conditioner but no soap or dispenser for soap. In short, basic amenities and hospitality were absent.

Leisure Family

8/10

Excellent

02 Sep 2024

Brenda

The staff was mostly great. One evening and one person not so great. Nice amenities and clean.

Leisure Family

6/10

Pleasant

28 Aug 2024

Randall

Dated rooms. Not up to what you would think
of Marriott standards. No maid service during our stay.

Leisure Family

2/10

Poor

22 Aug 2024

Walter

Staff receptionist rude and condescending.

Leisure Family

8/10

Excellent

20 Aug 2024

Christopher

Great location, nice pool.

Business Self

10/10

Exceptional

18 Aug 2024

Nicole

Conveniently located

Business

10/10

Exceptional

18 Aug 2024

Latoya

Enjoyable

I enjoyed my stay. The room was clean. I enjoyed the indoor pool.

10/10

Exceptional

17 Aug 2024

Quiona

Love it especially the bed

6/10

Pleasant

17 Aug 2024

ALTARIQ

The hotel rain out of toiletries and know one expressed this to us at check in.
We had to find out when it was time to take a shower. (If advised at check-in I would have went to the store right away before getting comfortable). The hallway had strong odor of marijuana

2/10

Poor

12 Aug 2024

Nidhi

Very bad customer service. RUDE STAFF

No soap in the washroom. Rude answers from the front desk. Very Unwelcoming front staff. Carelessness. No respect at all for the customers.

6/10

Pleasant

11 Aug 2024

Daniel

Front desk clerk not very helpful or accomdating!

Leisure Self

6/10

Pleasant

06 Aug 2024

Margaret

There was no soap for the bathroom sink. The bottles of \"stuff\" in the shower were not clearly labeled and one was missing. The toilet continued to run long after flushing. The shower room looked like it had mold around the baseboards by the door. Lighting in the room was so low it was hard to read in the room.

Leisure Self

8/10

Excellent

06 Aug 2024

Verified traveler

Meh. Nothing special about this place, but OK for an overnight.

Friends_and_family Family

8/10

Excellent

05 Aug 2024

Lindsey

Much better than my last stay! The shower worked well and the water was hot. The only thing was no soap on the sink and not enough coffee condiments.

Leisure Self

6/10

Pleasant

02 Aug 2024

Peggy

Had to change rooms because the toilet was not working. Person at the front desk when I checked in acted like I was bothering him by coming in. Not very personable. Hot tub was not working

Leisure Self

10/10

Exceptional

01 Aug 2024

Jackie

Clean,easy access to highway,gas and stores and restaurants

Leisure Family

10/10

Exceptional

31 Jul 2024

ruby

Great stay. Would stay here again, if in the area. Everything was clean and comfortable

6/10

Pleasant

28 Jul 2024

Bobby

We stayed at this hotel, strictly for the hot tub and swimming pool. Both were indoors swimming pool and hot tub were freezing cold to the staff was fixed. We stayed there for five days. They only came in our room to vacuum and clean the rest we had to ask for towels and for trash to be picked up, very unsatisfied with this hotel the amount of money we spent

Leisure Family

10/10

Exceptional

28 Jul 2024

Ashley

It was clean. Pool was ok but sooooo hot and humid because its indoors with the hot tub and no AC. Staff was kind and the rooms are clean. The pictures show a gazebo but its no longer there and it doesnt look like they use the fire pit

Leisure Family