Name: Red Roof Inn Charlotte - Airport
Address: 2625 Little Rock Road, Charlotte, 28214, US

4/10

Poor

14 Jul 2026

Jessica

Door to room would not shut from inside. Had to put a rope around handle to pull outside handle down to close door inside. The rub was literally flaking off paint. The celing looks like it has been repaired multiple times due to a leaky roof. Room smelled like stale cigarettes and beef. Wanted to stay longer as my kid got sick and they would not help at front desk, had to go online to book same room.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Teddy

Property was maintained well no complaints or issues just the airplanes overhead but it is near an airport so what would one expect 😇I still rested and would stay again and recommend it!

Self

2/10

Poor

30 Jun 2026

Tammie

One of the worst experiences I’ve ever had after booking a hotel staff at the front desk hung up with me twice after I called to ask for the shuttle to the airport and they never sent it. I actually had to end up booking a new room.

Family

6/10

Pleasant

26 Jun 2026

WilliamDavid

Noise other

4/10

Poor

20 Jun 2026

Christophe

They can’t give you a receipt for your stay. AC are off and then noisy. Toilet leaking making noise .

2/10

Poor

15 Jun 2026

Wayne

they did not have tv, wifi, and they wanted me to go to gas station to use ATM TO GET CASH FOR ROOM, no credit card, obviously we did not stay, not a good area also,

6/10

Pleasant

28 May 2026

Rosemarie

Staff very helpful! Stay one night only!

Partner

8/10

Excellent

24 May 2026

Teddy

It’s really close to the airport near everything

Self

2/10

Poor

23 May 2026

Leigh-Ann

I got stuck in Charlotte when my flight was canceled and needed a nearby hotel to get some sleep and a shower. I chose an airport hotel with airport shuttle service so that I could quickly get to the hotel (it was already pretty late at night) and then back to the airport first thing in the morning. I called for the shuttle when I arrived at the shuttle station and was told it would be 10-15 minutes. After 20 minutes I called and was told that they did not know where the driver was. She was not answering their calls. I waited 10 more minutes and finally grabbed a taxi. Once at the hotel, I was told that the morning shuttles were only 1 per hour starting at 7am. That was not early enough for my mornming flight (considering the long lines and waits that are typical in airports these days) and so I had to take an uber at 6:30 in the morning, Total loss on the so-called shuttle service. Also, they did not have a hair dryer to offer me so I had to go to bed with wet hair. The AC was very loud. Arrived home sick and exhausted.

Self

10/10

Exceptional

22 May 2026

Anastasia

Well lit lobby, welcoming helpful staff, clean room, comfy bed, easy check in.

Self

2/10

Poor

20 May 2026

CESAR

The room was damaged. The personal inthe front desk and the manager was very rude and unprofessional. VERY BAD HOTEL. DONT PROMO

Family_with_children

2/10

Poor

11 May 2026

Gerardo

The hotel is in very bad condition. The room was not clean, there was no hot water, and they did not return the $50 deposit. My experience was very bad and I do not recommend this hotel.

Self

2/10

Poor

10 May 2026

JAMIE

Don't stay here. The airport shuttle was unavailable. This was not communicated in advance to the customer. The internet barely worked. There was a domestic violence dispute on the property. Staff seem like they don't know whats going on and keep referring me to the manager who would be at the property at an unknown time. The pictures are all lies. Unknown stains on the chairs/mini sofa.

Self

2/10

Poor

09 May 2026

Joshua

This hotel is unsanitary and unsafe. This a long term solution for families that are very poor and cannot afford other options. After ignoring several red flags because I was tired, I walked into the room and found a horribly stained chair next to the bed. I immediately turned around and walked out. Be safe and stay away from this motel. I'm surprised that Expedia would have this as an option.

Self

8/10

Excellent

04 May 2026

Eduardo James

.

6/10

Pleasant

30 Apr 2026

Roger

Hotel is fine room was clean bed was ok, but if you need sleep Id reconsider. The hotel is definitely conveniently located to the airport which is not good for rest. Maybe they should give out ear plugs at check in.

Self

2/10

Poor

30 Apr 2026

Sherita

Avoid this place. Lots of long stay residents acting as if they are in a private home. Screaming, banging, lots and lots of dogs barking all night long. Room was run down and poorly maintained, the property was old and not cared for at all. In a bad neighborhood as well. I got very little sleep because of all the dogs barking and people yelling and banging doors. Stay somewhere else.

Self

2/10

Poor

27 Apr 2026

Ashley

We left our stay early due to noise, dirty conditions and feeling unsafe in the area

Friends_and_family Family

2/10

Poor

25 Apr 2026

Leslie

Room was clean
Grounds were a mess
No amenities I was aware of
Staff at check in was indifferent
Staff following morning was rude, unhelpful and indignant
No hairdryer in room as told they were mounted to the wall
No cheap back up hair dryer at office to accommodate guests needs as they I’m sure were aware that they do not have them in all or possibly any of their rooms
I will never be back and will spread the word far and wide

Family

6/10

Pleasant

23 Apr 2026

John

Decent cheap room.
Don't expect too much for $65

4/10

Poor

19 Apr 2026

Jalisa

Room did well for its purpose. It’s close to the airport and they had a room available for use when I had a last month trip to town.The woman from the front desk was so rude nasty and dismissive. She sent me to the furthest possible room available all the way in the back and the door was locked and room key didnt work when I called she was aware the keys for my door wouldn’t work because the battery needed to be charged from what she explained to me. I had to walk all the way back through the courtyard with all my luggage. For her to then assign me to a room them at as literally three doors down and was available. The air conditioning was working properly.

2/10

Poor

19 Apr 2026

Christine

The air conditioning cover came off, looks like their was black mold around the air conditioner, when you walked in the room it didn’t feel clean and it didn’t feel cozy also smelled like weed the bathroom smelt like someone just left the room smoking weed. Never will stay their again

Friends_and_family Friends

6/10

Pleasant

13 Apr 2026

Philip

Room smelled heavily like weed when we first got there. Aired it out and it went away. Everything is what you would expect for a budget hotel/motel. Not the best beds or anything, but adequate for someone like me that doesn't really care. Quick and easy Uber ride to the airport.

2/10

Poor

09 Apr 2026

Verified traveler

Yes

Family_with_children

8/10

Excellent

07 Apr 2026

ESTELA

This hotel is very close to CLT airport so this is the main reason we stay here. Clean, simple, staff ok. Great price.
It needs some updating because some armchairs have huge stains, the ceiling's painting is peeling and the WC is not fixed to the floor so it needs some repairs.

2/10

Poor

30 Mar 2026

Richard

Does not feel safe. Bad neighborhood. Rude staff. Noise from planes directly overhead.

Business

10/10

Exceptional

21 Mar 2026

Abraham

There was no shuttle available for me

4/10

Poor

18 Mar 2026

Fitzhugh

As my flight was cancelled just after midnight due to weather, the airline would not provide accommodation. I had to scramble to secure a hotel on my own so booked the red roof inn via expedia. I correctly booked the date I would check in but when I got to the hotel after 1 a.m., was told I could not check in until after 5 a.m. because that was when the property does its audit for the night/day before. Since I had already pre-paid for the room via expedia, I said this was unacceptable. The night desk clerk had to call some number to get auth to check me in which took over 40 minutes to complete!! Meanwhile, a number of other parties were lined up behind me to check in due to cancelled flights and this further delayed all of their check-ins.
Red roof Inn - come on - you can do better than this.
Additionally, there were no coffee makers in the rooms. Soap but no shampoo packets or bottles and the towels were absolutely thread-bare.

10/10

Exceptional

18 Mar 2026

Sheila

I love the fact that I can bring my fur babies. This makes my vacation even more enjoyable.

4/10

Poor

17 Mar 2026

Frederick

TV did not turn on. Old old-fashioned heater/ cooler unit had to be set at 80 degrees to keep room feeling like 70-71. One of the two bed side light bulbs was blown but they did replace it. Shower control Knob feel off . Excellent got water. Worlds smallest microchip sizedp
Pf
Generoc soap

2/10

Poor

12 Mar 2026

Jason

Dont DO IT

Family_with_children

10/10

Exceptional

10 Mar 2026

Venkata siva Kumar

Good

2/10

Poor

09 Mar 2026

Sebastien

Smelly room
First shuttle only at 7am, had to take Uber

2/10

Poor

06 Mar 2026

John

Staff tries but consider it only as a last resort. Very close to airport.

Self

4/10

Poor

06 Mar 2026

Michael

Functional and clean room, but the area around the hotel is terrible. Isolated and unpleasant location.

Self

6/10

Pleasant

18 Feb 2026

Paul

A cheap clean room with constant airplane traffic. Shower water lukewarm.

OK for the price

2/10

Poor

07 Feb 2026

Nia

Place was not for females traveling alone. Felt very unsafe, men standing around all night. Asked for room on bottom floor and was told only room they had was on second floor. Room was not the best, heating unit was broken. Sheets were stained and had hair and particles on it. Floors were dirty. People hanging outside my door talking non stop at night. Did not feel safe at all.

Business Self

2/10

Poor

02 Feb 2026

James

Absolutely the worse. I will never book Red Roof again. and I will never recommend this place to anyone. First, the key wouldn’t work. So the clerk let us in with master key but told us that one of us would have to stay in the room at all times because he wouldn’t be coming back out to unlock it again. Then, no heat in the room. We literally used the hair dryer under the sheets to stay warm. This was during a snowstorm and it was 18 degrees outside. Then no hot water. Then the worst part. I had to leave the next morning to get a rental car. My wife checked out at 11 but was told to wait outside til I returned. They would not let her wait in the lobby. It was well below freezing outside. If I could I would give this place a negative 1000. They should be shut down and this hotel be condemned. Not even sure at this point if it’s an actual hotel or a front for something else. I will definitely be reporting this to local and state officials

Business_and_leisure Partner

6/10

Pleasant

29 Jan 2026

Bernadette

Room was clean and staff was friendly.
There is No airport shuttle for this hotel as stated on your site. Please correct the advertisment.

Thanks.

Leisure Self

2/10

Poor

28 Jan 2026

Holly

Cold...heater didn't work well

Partner

2/10

Poor

28 Jan 2026

shawn

Sheets were not clean. Stained and dirty. And found at least one LARGE bug in the bed. And no hot water.

2/10

Poor

27 Jan 2026

Suzanne M.

I have been trying to contact the hotel. I need to cancel the reservation because it is over one hour away. It was advertised as being near the airport that was not advertisement.

2/10

Poor

27 Jan 2026

john

This place is a dump. Room stinks from smoke. Front counter was a racist. Door wouldn’t lock. People hanging out in the parking with loud music. Felt like a drug house. We did not stay. Would not give a refund. Unable to contact hotels com

Partner

6/10

Pleasant

26 Jan 2026

Demarco

The room was cold because there was a draft from the old a poorly insulated doors. Other than that, an older hotel so that is to be expected.

Business_and_leisure Self

8/10

Excellent

22 Jan 2026

Crystal

Laundry room available and daily housekeeping visits are great

Friends_and_family Family

2/10

Poor

16 Jan 2026

Eidry

The bedsheets appeared dirty, found a roach and had to wait over 40 mins to the shuttle. But also can’t expect much for $60

Leisure Partner

10/10

Exceptional

09 Jan 2026

Duane

Close to the airport, clean and friendly,, would stay there again.

Self

8/10

Excellent

07 Jan 2026

Kamya

Room was clean. I

2/10

Poor

04 Jan 2026

Antoneo

Cancelled

10/10

Exceptional

31 Dec 2025

Hugo

Everything perfect, you get what you pay, all ok

8/10

Excellent

26 Dec 2025

Robert

Staff was nice

Leisure Family

2/10

Poor

24 Dec 2025

Michael

There were cockroaches all over

Leisure Self

2/10

Poor

15 Dec 2025

Jennifer

This hotel looks NOTHING like the picures on the Expedia site. I have reported this bait n switch to Expedia. This is a dump. Dirty, smelly, sketchy people all over the place, smoking and whispering to each other. Makes me wonder if they charge by the hour? Front desk clerk is a liar and charged me claiming i was a noshow to avoid refunding me because once i arrived at the property at 10PM i would not checknin there due to aforementioned reasons - good thing i was recording him saying he would not charge me which i will be proving to the BBB, Expedia and my CC co when i file my dispute . Liar, Gross, Dirty, Thief and Dangerous. STAY AWAY.

Business_and_leisure Partner

2/10

Poor

15 Dec 2025

Jennifer

Hotel clerk lied and said he didn't have my credit card information.And I would have to ask expedia, not to charge me because we did not want to stay there due to the conditions of the property. We left at ten o'clock at night.Never even checked in and found a safer location. The next day I was charged. I spoke with expedia, they advised me.The front desk clerk claimed I was a no show. I described the property, the front desk, all the security cameras.The tile, the disgusting conditions of the bathroom in the so called lobby, etc... The front desk clerk refused a refund, still claiming no show. This guy is a liar, expedia fraudulently shows pictures of a decent property which in no way reflect this actual property.So it's very much a bait, and switch. Of course.I will dispute the charge and show proof via timestamped car camera that indeed I was there speaking with the front desk clerk when he tries to claim.I was a no show at ten o'clock at night. Nasty disgusting property matches his demeanor. Find somewhere else unless you're into this type of atmosphere

Business_and_leisure Partner

2/10

Poor

28 Nov 2025

Amber

There were bugs in the room

2/10

Poor

21 Nov 2025

Nitza

I paid for a King size bed and when I checked in, they said it wasn’t available. Completely unacceptable. Area isn’t safe. Sketchy people walking around and knocking on doors. Trash outside stacked next to the cans. Back parking lot is very sketchy. People doing weird stuff which I won’t go into details. Couldn’t sleep at all due to safety issues. Toilet didn’t flush properly. It was the worst Red Roof Inn I have stayed in. Will never stay here again.

Self

2/10

Poor

13 Nov 2025

Charles

Then there was an intruder in the room the owner is holding me responsible for the damage done. This has been a nightmare.

Leisure

2/10

Poor

12 Nov 2025

Christine

There was no hot water, the sink was clogged and part of the hotel is abandoned, people outside all hours of the night

Partner

8/10

Excellent

10 Nov 2025

Julia

My flight was cancelled and I was so grateful for how easy it was to book a room and how quickly the shuttle arrived to pick me up. Compared to the price of nearby hotels, this was a bargain for exactly what I needed. Everyone was very helpful and courteous.

Leisure Self

2/10

Poor

27 Oct 2025

Cheryl

Property was dirty. Very out dated people hanging around the building. I could smell the weed another guess was smoking. Location didn’t look safe. I won’t sleep there anymore

Self

2/10

Poor

25 Oct 2025

Jessica

Stains on the sheets. Towels are def worn out. Staff super unfriendly, unhappy and straight up rude

2/10

Poor

25 Oct 2025

Lily

Booked hotel after midnight sent my daughter there to spend the night after a delayed flight and she arrived they said they couldn’t find a reservation after midnight, she had to pay a second time!!! Spent two days trying to get a refund after no avail. BS!! Never again, paid for a crap room twice !!! Don’t recommend ever!!!!

Leisure Self

2/10

Poor

23 Oct 2025

Chris

Disgusting

Business

4/10

Poor

19 Oct 2025

Scott

Big ‘ol’ Jet Airliner. You are on the flight path into Charlotte Douglas International airport. Look up and count the rivets on the plane. Looking for sleep not here.

Business_and_leisure Self

2/10

Poor

13 Oct 2025

GILBERT

I walk in the room blankets has stains on everywhere, two hours later my daughter has an accident three hours away , so I let the staff know that I can’t stay because I have to go back to my house with my daughter and they didn’t refund my money

Family

2/10

Poor

13 Oct 2025

Liz

Thought I'd do a day a trip before I flew out next day.
Walked Only a few feet, presents of homeless, crack heads.
So thought I'd do my washing instead, was told had to go across busy road to gas station for quarters.
Laundry was nothing but disgusting. Doesn't look like ever been cleaned.
Had to walk past homeless sitting under steps.
People yelling talking loud in carpark behind my room
Basketball played in court yard all day and still at 10.30pm at night.
Not worth the cheap rate.
The worst hotel I've stayed in, since my 7 weeks of traveling.
Wasted a day of sightseeing hiding in my room.
Do not recommend staying here and if you do, don't leave your room at night .
Reception didn't care..She sat on her phone not even acknowledging me.

Self

6/10

Pleasant

27 Sep 2025

Staci

Great last minute pick

I booked very last minute when I could not board a flight. The area was close to the airport and quiet and fairly safe. I stayed with my adult daughter and felt safe during our stay. The office staff was great and very efficient. The air conditioning worked great, and the bed was super comfy too to allow a good nights sleep.

Friends_and_family Family

4/10

Poor

01 Sep 2025

Jeffrey

You have to put down an extra deposit on checking in to ensure you don’t smoke. Rather ridiculous. The room didn’t have a functioning a/c unit or fan for any ventilation. Sheets wet also dirty and stained. Wouldn’t recommend.

2/10

Poor

27 Aug 2025

Christian

Dump

Absolutely disgusting excuse for a hotel.
This place is a nightmare straight out of a horror movie and not a single person in charge seemed to care. Doors were left unlocked, bugs were crawling everywhere, and it felt more like a trap house than a hotel.

If you value your safety, your health, or even the smallest shred of dignity, do not stay here. Honestly, I hope this dump gets shut down and every last one of the worthless staff loses their jobs. The world would be better off without a place like this pretending to be a hotel.

Business

6/10

Pleasant

17 Aug 2025

Joe

Cheap for a 4-5 hour nap before leaving for a rescheduled flight

Leisure Family

6/10

Pleasant

14 Aug 2025

Cristian

...

Business_and_leisure

8/10

Excellent

10 Aug 2025

FRANCIS VINICIO

The bathroom door did lock, the bath tub drain was block the was just one small soap

Friends_and_family Family

6/10

Pleasant

06 Aug 2025

Pablo

Get what you pay for…

Leisure Pet

2/10

Poor

06 Aug 2025

Verified traveler

.

Leisure Partner

10/10

Exceptional

05 Aug 2025

Aris

I was so comfortable in my hotel room. Friendly front desk associate and fast check in. I will definitely book this hotel again. Also the room was really clean and cozy. 10 ⭐️

Leisure Family

2/10

Poor

04 Aug 2025

Brittany

Stayed here because my

2/10

Poor

24 Jul 2025

Russel

Location is good, but too much pot smoking right outside our door(s). We had to put towels down at the bottom of the door to stop the stench!

Leisure Family_with_children

2/10

Poor

23 Jul 2025

Raymond

Worst hotel experience

I was double charged for the deposit, the ceiling in the bathroom area was falling down, the room smelled like cigarettes and the property was occupied by drugs and prostitution. Will never recommend and stay there again.

Friends_and_family Family

8/10

Excellent

13 Jul 2025

Verified traveler

Good value, practical but not fancy.

Really close to the airport with shuttle (but not before 7am). Spacious rooms. You will hear the planes overhead and the outside lights do not turn off.

2/10

Poor

26 Jun 2025

Daniel

I paid for the stay and I ever made it past the lobby. The gentleman running the desk was very rude and unprofessional. Their credit card readers wouldn’t work, he accused me of using bad cards. I tried both my work credit card and my personal debit card and he told me I had to find another form of payment for the incidentals. I told him I had no other options. He said he couldn’t help me in anyway. I left. Went to another hotel down the road and my cards worked fine. Had to pay for a hotel twice.

Business

2/10

Poor

26 Jun 2025

KEITH

Never book here unless you’re running from the police!
We reserved 2 rooms and both rooms were consumed with roaches. They were all over the beds furniture and bathrooms. We immediately asked for a refund and left the premises. Both rooms also smelled of heavy smoke even though we had to pay a deposit for a smoke free room. This honestly was the worse experience I’ve ever had a a hotel.
When I went to the front desk I found that multiple other people were in line complaining about the same issues. This hotel should not be in business

Family

4/10

Poor

26 Jun 2025

Verified traveler

My room smelled like it had been sprayed down with Zepp and it had a scent of mold or mildew as well. The bathroom had no toilet paper in it and the AC was loud and dirty and the filter looked like it had not been cleaned in a very long time. The pillows were barely more than just a cover. The bed itself was very uncomfortable, you could feel the springs inside.

Business

2/10

Poor

23 Jun 2025

ADRIANA

COULD NOT STAY AT THE PROPERTY AS IT FELT TOTALLY NOT SECURE AND HAD TO LEAVE BACK TO THE AIRPORT.

Leisure Self

10/10

Exceptional

20 Jun 2025

Craig

Great

Self

2/10

Poor

16 Jun 2025

Alonda

I would not recommend this place to anyone!!!!

Business Self

4/10

Poor

15 Jun 2025

Tracy

I stayed 4 nights at this hotel. Nights 1 & 2 were a bit noisy, but okay. Night 3 was pretty crazy. At around 2:00am, a woman was screaming and crying for someone saying she was \"sick\" and needed to \"get well\". This was right next door to me. She screamed for at least 15 minutes. She was there to get drugs and she got them. Others came later. They stayed outside talking really loud until around 7:30am. They then went inside and were really loud until around 1:30pm. Either management doesn't know there is a drug dealer on the premises or they are turning a blind eye, but I don't see how they could miss it.

Leisure Self

2/10

Poor

15 Jun 2025

Verified traveler

Would Not Recommend

I guess if you are there for a couple of hours to get some rest before a flight it would be okay. It seems as though this hotel provides extended stays so there were families sitting at their doors. A lot of foot traffic all times of the day and especially at night. Bugs were spotted in one of our group members room. It was not a safe area and rooms are not comfortable at all.

Friends_and_family Family

2/10

Poor

01 Jun 2025

Regina

You get what you pay for. Front desk staff not very friendly. Was woken up at 4am by 4 men pounding on the door. Would not leave unless we opened the door to confirm the person they were looking for was not inside.

Business Family_with_children

10/10

Exceptional

25 May 2025

Jorge

Nice place and very clean

4/10

Poor

21 May 2025

Joseph

It was cheap in price and I was not surprised to find it was in bad shape. Toilet barely worked. But it did the trick as a place to sleep from midnight to 6m am.

10/10

Exceptional

18 May 2025

Ryan

sony at the main desk was amazing

2/10

Poor

09 May 2025

Ana Beatriz

They cancelled the reservation without notice. Worse attention ever.

Leisure Partner

2/10

Poor

09 May 2025

Forrest

Air conditioning was not working but at midnight, what can you do? Had to call hotel to get them to send the shuttle from the airport. Found out when I checked in that there was no shuttle service back to the airport (driver “sick”). Had to pay for a cab to get back to the airport. I had to initial a form saying I would not smoke in the room. When I went into my room it smelled like an ashtray. So much for non-smoking room. Would never stay in this motel again and don’t recommend it to anyone else.

Business Self

2/10

Poor

07 May 2025

Zackary

Will not use Hotels.com again

I reserved a room at the Red Roof Inn for a friends wedding. I received a confirmation email with the booking but when I arrived at the hotel they didnt have any information about my stay and I needed to book my room the day of my arrival. It ended up costing me more than the original price. I will never use Hotels.com again because I cant trust them to get the job done.

Partner

6/10

Pleasant

04 May 2025

Denine

Dogs and rooms not exceptable

Business_and_leisure Self

4/10

Poor

02 May 2025

Antoney

Dirty, lousy mattress, mold in restroom on the ceiling, trash all outside of the rooms, bugs. I couldn't drive anywhere else I was so tired I was delirious that's the only reason why I stayed.

Leisure Self

6/10

Pleasant

31 Mar 2025

Christian

It was fine for a quick stay.

Business Self

2/10

Poor

21 Mar 2025

Joeseph

Dirty and non smoke rooms smell like cigarettes

Business

2/10

Poor

17 Mar 2025

Carl

This hotel is beyond dated. It seems that it now functions as weekly rental. The door to room 114 was so bent and unaligned it could not be secured. The room I was moved to was only slightly better. Both rooms smelled like cigarettes. I am warning other travelers to avoid this hotel if at all possible.

Leisure Self

2/10

Poor

15 Mar 2025

Gary

This place is run down , cracks under the main entry door to room , smells like weed and cigarettes, prostitution and pimps very unsafe. Noisey people screaming in the yard at 11:30 pm . Ended up leaving the property without getting a prorated refund and drove 5 hrs home at 1:30 am

Leisure Self