Name: Doubletree Hotel Charlotte Airport
Address: 2600 Yorkmont Road, Charlotte, 28208, US

10/10

Exceptional

05 Aug 2026

james

Every was great staff Ann’s room was good

10/10

Exceptional

03 Aug 2026

Micheal

Great hotel

4/10

Poor

02 Aug 2026

Danielle

Driving up to the hotel was not a pleasing sight. There was a part of the awning that was not in tact. The hallways seemed to have water damage with the walls peeling in many places. There was also a smell of mold. Housekeeping came in to clean but only replaced towels and barely remade the bed. They didn’t even sweep/vacuum the bathroom floor, wipe down the desk or take the trash that was visibly trash. If my schedule wasn’t as busy, I would’ve booked a different hotel.

I was there as a part of a conference going on for the week.

8/10

Excellent

30 Jul 2026

Jesse

Room was clean, but you could smell weed in the hallways and outside in multiple places. Unfortunately that just seems to be the norm anywhere you go now. Room had been renovated but it was musky and warm despite the AC being on 68 when we got in there. Staff super friendly and nice though. Shower pressure was amazing!

4/10

Poor

28 Jul 2026

Dishamica

The staff was great however the room was ran down and dirty, and had a smell of mildew. The bathroom walls had stains on them in the shower bathtub was severely stained.

4/10

Poor

27 Jul 2026

RICARDO

This property is in disrepair. Shower heads, bathroom doors, etc need fixing. The cafeteria and transportation staff are very friendly and helpful. Front desk not so much.

6/10

Pleasant

26 Jul 2026

Katlyn

The shuttle only runs every 30 minutes. The light at the restaurant flickers really bad and the service was slow. Everything else was okay.

10/10

Exceptional

22 Jul 2026

Eddie

Upon arrival the property was very impressed walking in the hotel, greeted by Ms. Jazz with a warm reception very polite and caring, knowledgeable about her job insured my stay was comfortable and informed me if I need further assistance please let her know. Ms Jazz should be commended on her job, now after staying at the Double tree in Charlotte I will make sure I will continue to use Double tree, being a combat disable retired veteran and member of the VFW Columbia SC our organization have our conferences at Double Tree ever year. That's another reason I choose the Double tree. Thank you

8/10

Excellent

21 Jul 2026

CRYSTAL

Staff was courteous; room was clean and comfortable; amenities were inconvenient- free coffee should be available all day rather than ending at 10am and breakfast was too expensive (should be included in room cost). However, it's a preferred stay for concert events.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Kenneth

Clean room, very helpful staff. Would definitely stay here again

Partner

10/10

Exceptional

15 Jul 2026

Lorelei

Perfect for what we needed. Great location. Comfortable bed. AMAZING pillows!! Bathroom products were top shelf - Crabtree & Evelyn!! Breakfast staff was friendly and helpful. Food was good! We will definitely stay at another Doubletree hotel!

Partner

10/10

Exceptional

15 Jul 2026

James

Great stay.

Partner

2/10

Poor

13 Jul 2026

Gina

Expedia double booked us, so when we got to the hotel there was no room available for us. We had to find another hotel and then pay for an uber to get us there. I would never book through Expedia!! The hotel staff said it’s a recurring problem with Expedia and they had 12 double bookings on this day.

Partner

8/10

Excellent

13 Jul 2026

Marcell

VERY nice and helpful staff!
Toilet needed a little work. (Kind of sluggish) it’s not fancy but very nice and well kept. I would recommend without hesitation.

Partner

10/10

Exceptional

11 Jul 2026

Susanne

Very nice clean room and wonderful check in experience.

10/10

Exceptional

07 Jul 2026

Elmer J

For one night stay here was very pleasant and the staff and facility were top-notch. It was a great place to park our car and ride the shuttle for our fourth July trip to DC.

Partner

10/10

Exceptional

06 Jul 2026

Geraldine

The room was very clean and comfortable.

Self

8/10

Excellent

06 Jul 2026

Georga

Rooms spacious and comfortable. Staff was very friendly and helpful. Shuttle service easy and convenient.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Mary

The rooms were great and the staff was friendly.

Family_with_children

10/10

Exceptional

02 Jul 2026

Neikya

It was a good experience and everyone was very nice.

Friends_and_family Family

2/10

Poor

02 Jul 2026

Candice

Upon check-in, Star, the receptionist, said we did not have a reservation and asked if we’d already checked in online. After several minutes of her head shaking and negative sighs, she asked to see my license and confirmation from Expedia. Eventually, she said we were in room 250. We make our way to room 250 and the key is not working. While attempting again to unlock it, someone from inside the room asked “is there a reason you’re trying to get in my room?”. We were shocked and made our way back down to the receptionist. When I explained what happened she questioned me on if we went to the correct room and if it actually happened. She then phoned the room and someone answered. Then she called a coworker and said there was a situation and she didn’t know what to do. She asked me multiple times if I was sure of my name… which I cannot wrap my head around- it’s my name and I’ve said my name multiple times to her, produced my drivers license, and shared my confirmation emails and Expedia app which also show my name. It’s been more than 45 minutes at this time- it’s become very late at night and we have a child with us.
We are finally given another room number and key and she slams the key folio on the counter and doesn’t speak to us- not to apologize, say our room number aloud, or anything.
The lobby and first floor also smelled strongly of marijuana. Our new room had beds that seem smaller than queen size, was missing pillows and quite stuffy and stale smelling. Inexcusable.

Family_with_children

8/10

Excellent

28 Jun 2026

James

Room was clean and well air-conditioned on arrival. Staff was friendly on checking in and airport shuttle ran timely.

Self

10/10

Exceptional

25 Jun 2026

Galen

The room was clean. Breakfast was nice. Staff was very kind.

Self

4/10

Poor

23 Jun 2026

Teresa

Room had a bad odor when we walked in, had to turn the air on, seemed to help some. Telephone in our room was broke, refrigerator didn’t work. No information in the room or from the front desk about places to eat in the area. Person at the check-in desk wasn’t very helpful. Entrance was unkept, mat at door was dirty. Won’t stay there again.

Family

10/10

Exceptional

23 Jun 2026

Amy

The Double Tree staff was excellent n were right there to pick us up at airport after our flight! Will definitely use again

Friends

10/10

Exceptional

22 Jun 2026

Dee

I thought the breakfast was to expensive for what was offered.

Family_with_children

10/10

Exceptional

22 Jun 2026

Diosmarina

I stayed at this hotel from June 20 to June 21, 2026, and overall had a pleasant experience. The room was clean, comfortable, and well maintained. The staff was friendly and helpful throughout my stay.

The breakfast offered a good variety of options, and the bar provided a nice atmosphere to relax.

The only issue I experienced was regarding a $25 cash deposit. At check-in, I was informed that it would be refunded in cash. However, at check-out, I was told the refund would be processed back through a credit or debit card instead. I have not received the refund yet, but I understand it may take a few business days to be processed.

Overall, I enjoyed my stay and would consider staying here again.

Partner

10/10

Exceptional

21 Jun 2026

gerald

It was ok and a lot of night noiso

Partner

4/10

Poor

21 Jun 2026

Timothy

One staff person seemed nice, the other could care less about customer service or being friendly.
The hotel was outdated and not well kept.
No signage out front and the flags were ripped.
And finally the front had damage from a truck that was prob too tall for the overhang. It was falling down. No one was working on it just a few cones around it. Expedia and/or the hotel should have communicated this because I would have definitely NOT chosen to stay there.
Our room door was open when we got there and the hallways smell musty.

10/10

Exceptional

19 Jun 2026

Bill

Booked this hotel at the last minute due to a flight cancellation and was pleasantly surprised. The staff were super friendly and the room was sparkling clean with a comfortable bed. There were also some nice extra touches such as free bottled water and quality Arabica coffee pods. And the free shuttle to the airport left right on time. Exceeded my expectations!

Self

10/10

Exceptional

19 Jun 2026

andy

It was in a beautiful area

Family

10/10

Exceptional

15 Jun 2026

DuShon

Had a great stay… staff was very welcoming!!! They are doing renovations but still all around good stay

Business

6/10

Pleasant

12 Jun 2026

Harry

Staff at this place were friendly and courteous. The overhang for the entrance of this hotel was damaged and hanging so there was construction repairs going on to address it. This was an eyesore driving to the entrance. The luggage carrier was filthy and looked like it was never cleaned. This hotel looks like it can use some updating and detailed cleaning. There were no guests in the outdoor swimming pool and it was a hot sunny day. I guess it was not that clean. The room could use a deep cleaning. Old carpets but that is in every hotel we have stayed in. The toilet seat in the bathroom was so loose so I had to tighten the nuts in the back. The telephone didn't work at all with no dial tone. I had to call the front office on my cell phone and they said an engineer would come up to the room to check it. They never came up and I ended up bringing the phone down to the front desk. They finally fixed it by calling engineering. I'll make sure to avoid this place if I have to stay at Charlotte and look for another place.

Partner

10/10

Exceptional

02 Jun 2026

Reana

The staff was super friendly and very helpful

Friends

10/10

Exceptional

31 May 2026

ROBERT

Property was convenient and close toairport

Partner

4/10

Poor

30 May 2026

Dennis

worst Doubletree i have ever been to.

Partner

10/10

Exceptional

28 May 2026

cheryl

There are some upgrades, very much appreciated, but the overall condition is 'sagging' but we had an uneventful night which was greatly appreciated.

8/10

Excellent

27 May 2026

Carol

Friendly staff and a nice room.

Self

2/10

Poor

26 May 2026

Jerome

Ants in the bed

Self

10/10

Exceptional

26 May 2026

Zakiya

I’m really glad I chose the DoubleTree by Hilton Charlotte Airport because I had a great experience from start to finish. The room was exceptionally clean, and it’s clear that a lot of effort goes into maintaining the property, especially considering it’s an older hotel. Sherman, who greeted us when we arrived, was incredibly kind, knowledgeable, and helpful throughout check-in. His warm personality and professionalism made us feel genuinely welcomed. Overall, I truly enjoyed my stay and would definitely stay here again.

Partner

10/10

Exceptional

25 May 2026

Azadeh

Smooth check-in. Great staff, specially Jeff was very kind and helpful. Greatly recommend.

10/10

Exceptional

20 May 2026

Iris

Excellent hotel close to the airport. Staff are friendly and helpful. Shuttle available 24 hours. Very, very comfortable beds and pillows.

Friends

6/10

Pleasant

20 May 2026

Caleb

The room we got 129 was moldy and smelled. We were ther for only a few hours, that room seemed like it was not in use for awhile. The sheets were old and worned out. I assume the standard was higher but no the food was edible but not good. The shuttle service was great, best part of the stay.

Family

10/10

Exceptional

19 May 2026

Denise

Staff excellent

10/10

Exceptional

17 May 2026

Cynthia

Fresh breakfast! Clean room! Friendly staff! Parking!

Partner

10/10

Exceptional

17 May 2026

Arthur

Great airport parking

Family

8/10

Excellent

16 May 2026

Eileen

Rooms are clean and comfortable staff was very good. The pool was out of service. Food and drinks were limited and ok.

Partner

10/10

Exceptional

14 May 2026

Rhonda

The breakfast host was polite and kind. Staff were nice. The parking felt safe.

Self

10/10

Exceptional

11 May 2026

Colleen

clean and safe

Self

4/10

Poor

11 May 2026

Larry

Only one of the front desk staff was helpful. And that was the one who was being trained. They other one was rude and not helpful at all.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Edgar

My stay at this DoubleTree exceeded my expectations. Jeff at checkin made it a breeze. He was familiar with the area and was able to give us directions. Breakfast was surprisingly delicious. On the Buffet was hot grits, corn beef hash, bacon, scrambled eggs and more. The breakfast staff was attentive and friendly.

Family

10/10

Exceptional

18 Apr 2026

Jeff

Na

4/10

Poor

17 Apr 2026

Robert

Advertised airport shuttle service. Main reason I chose this hotel. When I got there, they informed me their shuttle service would not be operating at the hours indicated on their website. So, I had to spend an extra $40 on an uber to the airport. Also, place smelled like cigarettes and vape throughout. Would not recommend.

Self

10/10

Exceptional

12 Apr 2026

Brooke

Very clean room, friendly staff, we used the airport shuttle which was fast and we didn’t have to wait more than a couple minutes for a ride. we will stay again in the future

10/10

Exceptional

11 Apr 2026

Cindy

Super friendly staff!! Very clean!

Family

10/10

Exceptional

11 Apr 2026

Kamila Katherin

Amazing staff, clean rooms and great atmosphere

4/10

Poor

09 Apr 2026

Erica

Staff was courteous and extremely efficient. However, the conditions of the room were way below expectations. $200 for one night, and I couldn’t put the extra lock on the door because it was hanging off from the wall, grout missing on shower tiles, tub had cracks. Also paid extra for a patio, it was a small square concrete slab with a single chair.

Self

4/10

Poor

08 Apr 2026

Emmanuela

There was no hot water to shower with.

Family_with_children

2/10

Poor

05 Apr 2026

Heather

No hot water

Family_with_children

10/10

Exceptional

04 Apr 2026

Kenneth

We did not have breakfast.

Partner

10/10

Exceptional

02 Apr 2026

Arnett

This was a great place

10/10

Exceptional

31 Mar 2026

Johntae

Everything was great

Family

6/10

Pleasant

29 Mar 2026

Michael

Shuttle was good / rooms - a little worn out

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Kara

Good basic sports bar options for dinner. Coffee in the lobby. Good stop before or after a flight.

Family

8/10

Excellent

28 Mar 2026

Marie

Staff was excellent, room very clean.

Friends

6/10

Pleasant

24 Mar 2026

Paul

Mediocre quality for a Hilton brand property. Outdated.

6/10

Pleasant

21 Mar 2026

Katherine

The carpet is nasty dirty in the room. I was afraid to walk on it without shoes. There was an upolstered chair in the room that was black with stains. Also the curtains were covered in a thick, filthy dust; they look as they were not cleaned for decades. A very disappointing Hilton property.

Self

10/10

Exceptional

14 Mar 2026

Brian

Very clean had a great stay would recommend

Friends_and_family Family

8/10

Excellent

13 Mar 2026

Paul

The staff handled the computer offline situation very professionally. I commend them

6/10

Pleasant

08 Mar 2026

Steve

Outdated hotel

6/10

Pleasant

07 Mar 2026

Jamie

The airport shuttle was easy to call and schedule. I wasn't expecting to stay at the Ritz, but typically I view a Doubletree as a solid property to stay at, better than a comfort inn. Every Doubletree I stayed at prior was always clean and well maintained. this one was a bit beat. While the staff was friendly and the bed/pillows were comfortable, the room showed signs of not being clean. There was a booger like substance on the desk chair, there were dirt marks of some sort at the bottom of all the furniture in the room. The bathroom ceiling was wrecked, as if there was a leak and it was very poorly patched. Some of the fixtures were starting to show their age with a bit of rust. The curtains were filthy, stains all over them. This property needs a good deep cleaning and a bit of a refresh overall to get up to the doubletree standard I usually see in other locations.

Partner

10/10

Exceptional

04 Mar 2026

Sandra

Everything was great. They have a restaurant and bar, very convenient if coming in late.

Self

4/10

Poor

01 Mar 2026

Effy

Our stay at the DoubleTree by Hilton Hotel Charlotte Airport was very disappointing.

The property feels extremely outdated. Our shower had hairs still, was missing a liner and flooded the bathroom, the showerhead was poorly installed with gaps around the base, and the exhaust fan didn’t work and had no screen. The lobby was also uninviting. We booked a King room but were given two Queens.

The 10 pm front desk lady was rude when we tried to schedule an airport shuttle time, she refused to give us a straight answer and responded with attitude instead of simply helping us. It was unprofessional and unnecessary. The only positive was the 4 a.m. front desk associate, who was kind and attentive.

Unfortunately, this stay did not meet expectations.

Partner

10/10

Exceptional

01 Mar 2026

micahel

Clean rooms friendly staff

10/10

Exceptional

27 Feb 2026

Kevin

This is a great hotel. 24 hour pick up and drop off from the airport was fantastic. The hotel staff were very friendly and professional. They gave us both a warm baked cookie after checking in which was a nice surprise. Highly recommend.

Partner

10/10

Exceptional

24 Feb 2026

Heily

Your average double tree. I see they keep the cookies behind the desk now, maybe people were hogging them. Clean room. Great water pressure. I’d stay again

8/10

Excellent

24 Feb 2026

Jan

Not spotless. Someone’s used dental floss gadget was on the floor. Makes me wonder how vacuuming could have missed it. Otherwise room comfortable, nice decor and layout. Bottled water promised as amenity then told not available. No bath mat, only one hand towel.

Self

10/10

Exceptional

22 Feb 2026

Richard

staff

Partner

8/10

Excellent

16 Feb 2026

Calvin

The room was spotless and clean, however the elevator located close to the entry was down.

Leisure Partner

4/10

Poor

12 Feb 2026

Charles

Not clean and very in need of updating.

8/10

Excellent

07 Feb 2026

Karyn

Clean, simple & cookies

10/10

Exceptional

25 Jan 2026

DONNA

Room was clean. Staff was courtesy and very helpful. I forgot my toothbrush and they were to provide a complimentary one.
Breakfast was delicious and served by a very pleasant staff named Tina.

Self

10/10

Exceptional

25 Jan 2026

Edwin

Room was in good condition.

Leisure Family

4/10

Poor

20 Jan 2026

Patricia

We have stayed at this hotel several times when flying out of Charlotte Airport. The last two stays have been very disappointing. The check in staff was impolite almost as if we were bothering them. Our last room had no TV remote. Worst of all, we waited for an hour in the cold for the shuttle back to the hotel. Called 3 times before they came.

10/10

Exceptional

20 Jan 2026

James

Easy check in, the bar/ restaurant is great.

6/10

Pleasant

18 Jan 2026

Will

Really needs an update.

Business Self

8/10

Excellent

18 Jan 2026

James

Very convenient for one night layover between flights. Shuttle worked very well. Quick Uber ride to South End for breweries etc and not far to downtown. Comfortable room, good shower. Towels too small.

Partner

8/10

Excellent

14 Jan 2026

Weslie

The room was very clean, had dinner at the restaurant which was quite good. The weak spot was the shuttle. When we got there we called and then waited for over 40 minutes. Finally another driver felt pity and drive us to the hotel. This morning the driver left a few minutes early and dropped us at the other end of the terminal. We were on American and she dropped us at delta which for my husband who uses a wheel chair this pretty long way. We told her we were flying American initially. Guess she was in a bad mood. Except for the shuttle all was fine

Partner

10/10

Exceptional

05 Jan 2026

Alla

Close to the airport, shuttle is very convenient, and their famouse warm cookies are the best!

Business Partner

8/10

Excellent

04 Jan 2026

Lenora

The rooms were spotless and yes the staff was very nice. But I didn’t understand why they wanted to change so much for breakfast.

8/10

Excellent

03 Jan 2026

Sokol

We stop by to spend the night. One of the best hotels in N America I ve been. We will use it again

Partner

10/10

Exceptional

30 Dec 2025

Elizabeth

Clean. Great shuttle. No included breakfast but we didn’t care. We felt safe leaving our car while we traveled.

Leisure

10/10

Exceptional

28 Dec 2025

Hope

Had a great experience. Staff very friendly. Only ate in restaurant. Would stay again.

Family

8/10

Excellent

22 Dec 2025

Jim

Good place for the price. Room could've been a little cleaner. The restaurant staff was great!

Partner

10/10

Exceptional

10 Dec 2025

tim

Bar and food staff were great.

Friends_and_family Friends

10/10

Exceptional

10 Dec 2025

donna

Ac was fine, didn’t go to breakfast

Partner

8/10

Excellent

30 Nov 2025

Kimberly

NA

Leisure Family

8/10

Excellent

28 Nov 2025

Douglas

Convenient to airport and our room was clean and very comfortable. Super fast WiFi and decent TV channel selection. Restaurant could do with an upgrade with very limited choices in the evening; the food we had was good just limited choices. Overall we 100% would stay again if we had a flight out of CLT.

Partner

10/10

Exceptional

28 Nov 2025

Inés

Good

8/10

Excellent

27 Nov 2025

Patricia

Clean room, comfortable bed. Staff was courteous but not as friendly as on previous stays at this hotel. Did not use restaurant or bar on this trip.
Good shuttle experience. Very nice driver.

Partner