Name: DoubleTree by Hilton South Charlotte Tyvola
Address: 5624 Westpark Drive, Charlotte, 28217, US

2/10

Poor

12 Jul 2026

jorge

The experience was terrible. The hotel was in really bad shape. The elevators were scratched, dented, and looked physically damaged. The carpets on the first floor left a lot to be desired. When we walked into the room, it smelled like mold. It was so humid and musty that the wallpaper next to the air conditioner was already peeling off, and the entire room looked neglected. I stayed in the room for exactly one minute, went back downstairs, asked for a refund, and thankfully found another hotel. I would not recommend this place to anyone. I think the hotel chain should inspect the property and seriously consider taking the franchise away from the current owner.

Partner

10/10

Exceptional

12 Jul 2026

Courtney

Very clean room.

Friends

6/10

Pleasant

12 Jul 2026

Annell

Not enough people at the check in desk. No matter when we walked by there was a line of guests with suitcases. When we checked in they offered us cookies. When they ran out of cookies they shrugged their shoulders and sorry. Our TV didn’t work. Other guests said the same for theirs. The bathroom sink drain was clogged for our entire stay. It’s an old hotel trying to cover age with a few new fixtures. Example we had a water pipe running out the side of the vanity by the toilet and into the wall. And the shower tile was not finished at the bottom.

Partner

8/10

Excellent

09 Jul 2026

Crystal

We ended up here as a last minute choice. A company booked us at a less than desirable hotel, which appeared like a motel, for 2 days. Needless to stay, this Doubletree location was a breath of fresh air. The lobby was inviting, warm, and elegant. The hotel bar and restaurant were cozy, and beautifully decorated, though we did not order anything. The pool area was nice and clean. We enjoyed time there on a hot summer day. Our room was clean and spacious, though it could use some updates. The baseboard was missing off one wall and the shower had a little rust. The toilet seat could definitely stand being replaced and you had to hold the handle longer than normal for it to flush. These were super minor things that didn’t bother us any. The bed slept great, the air was cool, and most importantly, we felt safe. We would definitely stay here again! I didn’t take many pictures and none of the room unfortunately.

Partner

10/10

Exceptional

09 Jul 2026

Randy

Great stay! Happy and helpful staff

Partner

10/10

Exceptional

08 Jul 2026

Ashley

The absolute best stay I've ever endured at any hotel EVER!! my family really enjoyed the pool and overall the place was beautiful...the room was very spacious and had tons of room for my 1yr old to roam around where he liked!!! Definitely will be staying with Hilton double tree again and highly recommend to everyone

Family_with_children

10/10

Exceptional

07 Jul 2026

Kelly

Cookies were great!

6/10

Pleasant

07 Jul 2026

Angela

Breakfast was delicious but not included. I paid for a courtyard view and had no view whatesoever but the room was clean.

10/10

Exceptional

07 Jul 2026

carlson

Very professional staff, Very polite, Clean Room, No complaints whatsoever

Self

8/10

Excellent

02 Jul 2026

Sherry

It was nice and clean.

10/10

Exceptional

01 Jul 2026

Tenee

The staff were extremely helpful and kind. We were impressed with the size and cleanliness of our suite. 10/10 will return to this location.

Partner

6/10

Pleasant

30 Jun 2026

Deborah

I like that Double Tree was clean and I felt safe, considering I was traveling alone. However, I was quite surprised that I had to pay $14 per day to park in their parking lot!
My room was not cleaned on the 3 days I was there, however, the cleaning staff attempted the 1st day but I was not ready to leave. I guess I should have told the front desk on the mornings I was prepared to leave.

Self

2/10

Poor

29 Jun 2026

Ivan

Check in took forever, breakfast price is outrageous and it’s quality is bad

Self

6/10

Pleasant

29 Jun 2026

Brendasha

The best thing about this property is the cookie they are the best I’ve ever tasted in my life 95% of the staff is rude we had five guests. They kept giving us 2 1/2 towels. Blankets on the bed were dirty tub was stained toilet run slow so you were unable to flush it efficiently. The carpet was stained along with the chair. Ice was not available on our floor. No microwave in the room. I would not stay at the property again. Kasa is the best place to stay in charlotte

10/10

Exceptional

28 Jun 2026

Crystal

Dale and Michelle were amazing and great with their customer service! Met all my needs and so friendly. Dale even went out of his way while on his way to break to get extra towels for me room.

Friends

10/10

Exceptional

27 Jun 2026

KIMBERLY

Clean room, friendly staff

4/10

Poor

25 Jun 2026

Ivan

Front desk check in took 45 minutes. Room key machine not working, breakfast expensive and very bad quality

6/10

Pleasant

23 Jun 2026

Benjamin

Hotel itself was fine, but the staff could use some retraining… At any given moment there were at least 7-9 people waiting in line for check in or other things. They are extremely slow at check ins and 1 staff member Dave was particularly rude when my room key stopped working and I asked for a new one.

Self

2/10

Poor

22 Jun 2026

Michael

When I arrived they had no room for me even though I had a reservation. Front desk said they had to call the manager. I waited one hour for the manager to come from home. When he arrived he \"found\" an available room. I went to the room to find no towels, one filthy towel on the floor, dust on all the furniture that I could write my name in, plaster falling from the ceiling, a plate of half eaten spaghetti, 80 degrees with the AC blowing hot air. I refused this room and went to another hotel. Front desk staff and the manager refused to book me at another hotel.

I'll never use hotels.com again and will never stay at this doubtree in south Charlotte.

Self

2/10

Poor

22 Jun 2026

Paris

I recently stayed at the DoubleTree by Hilton in Charlotte North Carolina from June 18th - June 22nd, and unfortunately had a very disappointing experience. Throughout our stay, my group which consisted of four women felt uncomfortable, dismissed, and ignored by a staff member named “Dale”. From the beginning, he was consistently rude, dismissive, provided inaccurate information, and repeatedly nitpicked and antagonized us over minor issues. Instead of addressing our concerns professionally, we were brushed off and unfairly treated. The most serious issue involved our room’s air conditioning. We reported that the AC was not working shortly after discovering the problem on day 1, yet we spent two days in a room that remained around 71 degrees during the summer. We contacted the front desk multiple times, and maintenance was sent to the room, but the issue was never resolved. Rather than acknowledging the malfunction, it was implied that we had done something incorrectly. After multiple complaints and several unsuccessful attempts to fix the problem, we were finally moved to another room at approximately 4:00 a.m on the morning of our THIRD day. This situation should have been addressed much sooner, especially after it became clear that maintenance could not resolve the issue. Another serious concern was the condition of the patio walkway surrounding the pool area. Multiple bricks along the back patio and steps were loose and unstable.

Friends

6/10

Pleasant

22 Jun 2026

BRANDIE

We arrived and the staff was very friendly and sweet. When we got off the elevator on the 6th floor there was an awful smell and they seem to have sprayed something to cover it up but it wasn’t working. Entering our room and the bedding had stains and I called downstairs and the front desk staff said housekeeping wasn’t finished for the day mind you this was around 5 in the evening and we never got clean bedding. We went and bout blankets to sleep on top of. Then the tv was not working so we called the front desk again and the staff said it only worked from channel 15 up but the problem was every channel was glitching and maintenance said it was because the hotel had Dish and that was the problem. As someone paying and this being a Hilton brand they could at least have clean sheets and a working tv. Next day we went to use the iron and it was leaking water terribly so again I called downstairs and was told housekeeping don’t arrive until 9am and we would get another one once they were there. We never got it and we waited around a while. The hotel is in need of some upgrades cosmetic wise and some tlc. Our stay could have been a lot better if a few needs had been met at least clean sheets to sleep on.

10/10

Exceptional

21 Jun 2026

MARLON

Great staff

6/10

Pleasant

21 Jun 2026

Monique

Fist room looked unfinished and carpet was worn out. Pool area and lobby was nice

Friends

10/10

Exceptional

20 Jun 2026

Leandro

Room was clean , the staff was very sweet , they gave me some complimentary cookies at check in.

Self

8/10

Excellent

15 Jun 2026

Anita

The room was very clean although they can fix some minor things. The staff were very friendly and helpful. I would definitely stay again.

Friends

10/10

Exceptional

11 Jun 2026

Melisa

breakfast and the server was very good

Friends_and_family Family

2/10

Poor

08 Jun 2026

Kerri

Service was completely unsatisfactory for the price of the hotel. me & my partner called the hotel numerous times to tell them our flight was delayed & would be arriving late. We eventually arrived at 12:30 am to a front desk man who was in the middle of doing something so he asked us to wait. Ok- he then began to check us in and asked for my card I used to pay. I handed him my chime debit card and he told me with a stone cold “I don’t care face” that they don’t accept it and compared it to a cash app card. Not sure how an online bank like chime is not accepted where thousands of dollars get deposited in monthly; and I have used said card MANY TIMES to check into numerous hotels over the past years. I began to panic as it was 1 am at this point and after a day of traveling this person is telling me basically “oh well.” I asked if we can pay in cash or if he knew any other hotels we could sleep at and he basically just shrugged and said he doesn’t know if they will accept the card and looked bothered I was even still there. He then called the manager and was on the phone in the 25 seconds phone call said it was fine. He begrudgingly took my card and handed the keys. Other then that the whole staff was just rude and unwelcoming. Every-time you would approach the front desk they wouldn’t even look at you while speaking and seem like they were bothered by your presence. The room was falling apart as well with the fridge door broken, bathroom ceiling coming down.

Partner

2/10

Poor

01 Jun 2026

Amsale Admassu

Very old bathroom. The vanity and the bathtub drainage are not working. Very old carpet.

Self

2/10

Poor

01 Jun 2026

Elshan

The front desk staff must truly grasp the difference between a barn and a hotel! Invest in hiring professional front desk personnel to ensure top-notch service and a memorable experience.

Business

10/10

Exceptional

31 May 2026

Joshua

Solid room would recommend

Friends_and_family Friends

10/10

Exceptional

30 May 2026

Phillip

The staff was helpful and very pleasant

10/10

Exceptional

29 May 2026

Terry

Excellent

Self

10/10

Exceptional

29 May 2026

Steven

Great stay

Self

10/10

Exceptional

27 May 2026

Sunny

Everything was great.

Self

10/10

Exceptional

25 May 2026

Judi

The property was beautiful. The only complaint was the room charge . We were told it would be $155 a night when we checked out it was $183

Partner

10/10

Exceptional

24 May 2026

Irma

It was a really nice hotel I had a room with a view it was near the airport so that was nice

Self

8/10

Excellent

21 May 2026

Madelyn

Very clean room, friendly staff, but very limited parking as they were having some sort of convention.

Pet

10/10

Exceptional

20 May 2026

Tashalia

Will definitely book again for a longer stay very easy to access area I need to get to !!!

Friends_and_family Friends

10/10

Exceptional

14 May 2026

Josefina

Clean room every day, but no lotion in stock in our room, I have to go down to get lotion. Only 1 chair in an

10/10

Exceptional

13 May 2026

Dana

The staff was excellent. Southern hospitality at its best! Breakfast buffet was fresh and had numerous options. Breakfast staff also excellent. Very nice people

10/10

Exceptional

10 May 2026

Todd

Staff

10/10

Exceptional

03 May 2026

rickey

Great

Self

6/10

Pleasant

03 May 2026

William

They downgraded us from our reserved king to a double queen in the basement. Our view of the window was a solid wall. There was no pressure in the bathroom sink and the hinges were broken on the bathroom door. When I provided the feedback, all I got was a thank you. No apologies or any thing else. Shuttle to the airport only runs at the top of the hour so make sure you plan accordingly. We ended up using a drive service instead.

Family

10/10

Exceptional

03 May 2026

Robin

Just a suggestion... The wipes being used to clean the rooms leaves lint behind, making it seem as if the room is dusty. Other than that I enjoyed my stay!

Self

10/10

Exceptional

30 Apr 2026

Andrea

Na

2/10

Poor

29 Apr 2026

Liana

.

2/10

Poor

26 Apr 2026

Eileen

Old property needing upgrading.

Business

6/10

Pleasant

23 Apr 2026

carol

The room and bathroom were “fine”. The bed linen was clearly old and the duvet was threadbare. The bathroom was very tired and the bathtub zone was in pretty poor shape

Partner

2/10

Poor

21 Apr 2026

Morgan

This is the first hotel I have ever stayed at where they ran out of towels. My friend and I stayed there for 3 nights and we requested new towels and were told they did not have anymore and when some were finished washing we would receive some and never did. We had to ask several times before we received our towels. Our rooms were never refreshened the whole trip. The tub and the toilet had stains. You also have to pay for parking and when they have conferences you have to park across the street in the over flow parking lot. It also smells weird.

Friends

10/10

Exceptional

19 Apr 2026

Armando

Very clean property, friendly and helpful staff.

2/10

Poor

15 Apr 2026

Nasim

This was the worst Hilton Doubletree stay ever. From now on I’m just sticking with strictly Hilton itself or something else.
The hotel smelled like weed and wet carpet my entire stay (4 nights). The smell was so bad I caught a headache. Speaking of wet carpet, they had this super loud carpet drying fan thing (see photos) outside of my door running from day 2 of my stay and it was still running when I left. It was very annoying and interrupted any chance of peace and quiet. The entire carpet needs to be replaced. I even went down to the floor with the gym and saw other rooms going through the same thing I was going through with that nonsense right outside of their door.
Oh man, and on night two at 1am, the fire alarm goes off and we all had to evacuate. Imagine doing that at 1am when you’re settled in and even worse, have a child with you like I did. We evacuated and I had to call 911. All those ppl and no one called 911 because we all assumed the front desk employee did. I’m not blaming him for anything though I saw him on the phone trying to handle it. I think he was following whatever protocol they had and calling his higher ups. After I called 911 the firefighters got there in 4-5 mins. It took them 30 mins to turn off the fire alarm. I think they walked through everyone’s rooms of all floors because when we went back in our rooms you could tell someone was in there. We were allowed back in after a few mins of the alarm being off. Except for those on the 6th & 7th fl.

Family_with_children

10/10

Exceptional

14 Apr 2026

Wayne

The staff was friendly and room was clean

Partner

8/10

Excellent

13 Apr 2026

Suzanne

Yes, but i was concerned about the black between the tiles in the bathroom.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Sharron

I got in super late and needed a clean comfortable place to crash staff was super nice I wish I could remember her name . She was very accommodating. I slept like a baby . I most definitely will be back !

Partner

10/10

Exceptional

12 Apr 2026

Ashley

very clean

Self

2/10

Poor

12 Apr 2026

Wenchao

Carpets have mold smells and the ceilings show a history of leaking and lack of repairs. A/C extremely loud and not controllable.

Family_with_children

6/10

Pleasant

10 Apr 2026

Danielle

Room not clean. We did not even shower because it was too dirty. Room smelled like dust.

Family_with_children

10/10

Exceptional

08 Apr 2026

Stephen

Shuttle was great

Self

10/10

Exceptional

30 Mar 2026

Courtney

Very nice hotel, convenient location, great paid breakfast.

10/10

Exceptional

29 Mar 2026

Ed

Bar was great bartender very attentive, excellent drink and beer selection. Rooms were comfortable no complaints

Partner

2/10

Poor

29 Mar 2026

Diane

oUR ROOM DID NOT HAVE ANY HEAT ON A VERY COLD DAY IN cHARLOTTE - SOMEONE CAME TO FIX IT BUT NEVVER CAME BACK - BY TIME i CALLED THEY SAID IT COULD NOT BE FIXED - WAOULD TRY TO MOVE US BUT IT WAS ALREADY 10 PM AND WE WERE UP SINCE 5:30 AM

Partner

10/10

Exceptional

28 Mar 2026

Denise

Cookies were excellent and staff were great. So helpful to have a shuttle to the airport and the driver was so nice.

Self

10/10

Exceptional

26 Mar 2026

John

All good

4/10

Poor

23 Mar 2026

Zerick

Staff was excellent. However the A/C didn’t work effectively. The bed was hard. No microwave in the room.

10/10

Exceptional

22 Mar 2026

Arianna

good

2/10

Poor

18 Mar 2026

Anar

Very rude receptionist. Feeling pissed-off still.

10/10

Exceptional

18 Mar 2026

David

Good breakfast. Convenient shuttle.

2/10

Poor

17 Mar 2026

CRAIG

i will never stay here agian my truck got stolen from parking lot when asked about the cameras i was told they dont work dale the supervisor was not helpful.hilton needs to up there game

4/10

Poor

16 Mar 2026

Karen

Property was nice. After flight cancellation, I booked this hotel via Orbitz while trying to sort out our flight for the next day. Prepaid via Orbitz. Had to wait in line for 30 minutes to check in - but wasn’t surprised as several flights were cancelled. Once I made it to the front of the line I was singled out because I booked “late” via Orbitz. Was told to either wait for them to fill other rooms reserved or find another hotel. By this point it was after midnight, so we waited another 45 minutes then went back to the front desk - to a different clerk who gave us a room. The first one yelled at him and said we booked after 10:30 and he shouldn’t. Then the next morning we tried to catch the shuttle to the airport. She said “no” that those were for people that booked their rooms earlier. Okay, Uber it is then. Then I asked if I could purchase a coke for the road. She said no, she hasn’t run her night audit reports. Really weird experience.

Family

8/10

Excellent

16 Mar 2026

Ruby

Older property but clean. Staff was excellent.

2/10

Poor

16 Mar 2026

Lodo

Terrible costumer service.

6/10

Pleasant

15 Mar 2026

Retha

Never staying at this location again. First room smelled like sewage. Transferred to another room to see a glass shower door had been replaced with a shower curtain. I did notice this in other rooms.
My second night a could slightly smell sewage in the hall. 5th floor room 508 smell was awful.
Moved to another room, and it had a sticky spot on the floor, electrical outlets did not properly work by the bed or workstation, only one reading light worked. Door does not fit tightly in the door frame. You can see the light in the hall around the frame.
Staff was friendly. Late night parking is difficult.

Partner

4/10

Poor

15 Mar 2026

Neil I

The property is not maintained, the toilet would run if you did not jiggle the handle, the AC sounded like a broken motor and barely worked, all the lights were falling apart. Everywhere you went in the hotel it smelled like marijuana, they charge you to park but have partied there where they do not charge the attendees for parking, which leave no parking for the people staying there, they tell you sorry but you can park up the street in a barely lit unsafe parking area, They tell you the party will be over early then there will be parking, and that the partiers are supposed to park in the overflow lot up the street. This hotel should not have the Hilton name.

Family

8/10

Excellent

15 Mar 2026

Zaria

Conveniently located

Self

6/10

Pleasant

11 Mar 2026

Renee

The room has something in the bedside table that looked like body fluids!!! I know that my room was out in a a priority to be cleaned because of that, but it was still dirty after going out for the morning when returned at 11:00 am. That’s not priority! The Night shift staff Rachel was excellent! She was very attentive and made me feel heard. She took great care of our needs and did what she could to help us feel comfortable during our stay. Rachel deserves recognition and a raise! People return for that kind of service. Your Day shift staff needs more training or lacks drive to satisfy and serve your client base . The heavy set African American gentleman that checked me in was not helpful at all. In fact, I found him quite rude and condescending. That kind of service gets a great hotel atmosphere poor reviews and bad recommendations. People don’t want to stay somewhere they feel like they are being taken advantage of and disrespected. Lack of trust makes people feel unsafe and uneasy. That adds stress which is the last thing people want more of. No thanks, hard pass! You’re blessed to have Rachel, if it weren’t for her I would’ve cancelled my future reservations I have booked for April 30-May 3 . I hope y’all do better with the rooms. No fans in the bathrooms, and the shower head is a fixed one making it difficult to bathe young children, handicapped, elderly, or physically impaired. No tub , no exhaust fan, no hand held shower head , no microwave in room do better

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Lamonte

It was great

4/10

Poor

09 Mar 2026

Terry

My toilet was broken and the door was broken in my first room

10/10

Exceptional

08 Mar 2026

stacy

Clean rooms and polite staff.

Partner

6/10

Pleasant

08 Mar 2026

Candice

Not enough towels, lotion coming off the wall, tissue holder broken, no microwave in the room.

10/10

Exceptional

08 Mar 2026

Rebecca

Very clean, staff was amazing definitely 10/10

10/10

Exceptional

06 Mar 2026

Dikembe

Enjoyed my stay

10/10

Exceptional

05 Mar 2026

CRAIG

shuttle service was easy

Self

2/10

Poor

03 Mar 2026

Devon

Terrible

6/10

Pleasant

02 Mar 2026

Isaiah

When I arrived, there was an key issue which wasn't a big deal. They sorted the issue out with myself and others waiting in the lobby. I was let in my room but still didn't get a key until the next morning. I was kinda unable to leave again without assistance.

Self

6/10

Pleasant

01 Mar 2026

Kelley

Overall the stay was ok. I understand that there seems to be a work getting done on the building, however I didn’t not like that it was being done so early in the

2/10

Poor

27 Feb 2026

Rani

Do not recommend

Partner

6/10

Pleasant

26 Feb 2026

Michael

Yes. Condition of the rooms was acceptable.

Self

10/10

Exceptional

26 Feb 2026

LAWSON

The place was very nice and the rooms were clean. Staff was very helpful. We did not partake in breakfast, but they did have it if you wanted. I would stay here again.

Partner

10/10

Exceptional

26 Feb 2026

Natalie

Great customer

Partner

6/10

Pleasant

25 Feb 2026

Shivonne

Check-in was down when we arrived so could not get a room assignment. Parking was horrible and reports of high theft

Friends_and_family Family

8/10

Excellent

24 Feb 2026

Rudolph Valentino McComb

Very good experience

Self

4/10

Poor

21 Feb 2026

Cailyn

Hotel staff was rude and inconsiderate. Booked reservation through hotels.com and when I arrived at the hotel they did not have my reservation. Had to book a whole new room and pay full price. They did give me a full refund so I will give them that.

4/10

Poor

17 Feb 2026

Elizabeth

It took a long time for them to find me a room. I was late checking in but had booked a room! I was startled the next morning by security asking who I was and telling me they had no record of me being there! If something had happened, my family would not have been notified! They told me to call the front desk……etc. etc.. My daughter in law was internally bleeding and I needed to get to the hospital but was being bothered every way I turned! I’ve never had such an experience at any hotel! A Hilton hotel is supposed to be a wonderful place to stay! Elizabeth Lawson

Self

10/10

Exceptional

15 Feb 2026

Rhanesha

Clean and quiet

Leisure Partner

10/10

Exceptional

15 Feb 2026

LaTonya

The Bar and everything

Partner

8/10

Excellent

03 Feb 2026

monika

Clean room. Friendly staff. And the warm cookie upon arrival was a sweet touch.

Leisure Partner

8/10

Excellent

03 Feb 2026

Verified traveler

Clean, comfy room. Construction noise in next room until about 7:15PM, when we called to complain. Had to use cellphone to call front desk because room phone was completely inoperable

10/10

Exceptional

02 Feb 2026

Sally

Clean and comfy room. Quiet. Good breakfast, friendly staff.
Needed a room last minute due to snow storm. Definitely would stay here again.

Business_and_leisure Self

6/10

Pleasant

02 Feb 2026

jinju

The room space is good, but the air conditioning is very noisy, even though set the fan in low. Airport shuttle service is badly managed. I waited for the shuttle for an entire hour in cold, even though I called and was told the shuttle would be there 15-20 minutes. It didn’t show up till one hour later. The actual driver time is 15 minutes only.

Self

10/10

Exceptional

30 Jan 2026

Kerolaine

Amazing staff

Self