Doubletree By Hilton South Charlotte Tyvola

United States , Charlotte - NC
Charlotte, 5624 Westpark Drive
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100 reviews shown

6/10

Pleasant

11 Mar 2026

Renee

The room has something in the bedside table that looked like body fluids!!! I know that my room was out in a a priority to be cleaned because of that, but it was still dirty after going out for the morning when returned at 11:00 am. That’s not priority! The Night shift staff Rachel was excellent! She was very attentive and made me feel heard. She took great care of our needs and did what she could to help us feel comfortable during our stay. Rachel deserves recognition and a raise! People return for that kind of service. Your Day shift staff needs more training or lacks drive to satisfy and serve your client base . The heavy set African American gentleman that checked me in was not helpful at all. In fact, I found him quite rude and condescending. That kind of service gets a great hotel atmosphere poor reviews and bad recommendations. People don’t want to stay somewhere they feel like they are being taken advantage of and disrespected. Lack of trust makes people feel unsafe and uneasy. That adds stress which is the last thing people want more of. No thanks, hard pass! You’re blessed to have Rachel, if it weren’t for her I would’ve cancelled my future reservations I have booked for April 30-May 3 . I hope y’all do better with the rooms. No fans in the bathrooms, and the shower head is a fixed one making it difficult to bathe young children, handicapped, elderly, or physically impaired. No tub , no exhaust fan, no hand held shower head , no microwave in room do better

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Lamonte

It was great

4/10

Poor

09 Mar 2026

Terry

My toilet was broken and the door was broken in my first room

10/10

Exceptional

08 Mar 2026

stacy

Clean rooms and polite staff.

Partner

6/10

Pleasant

08 Mar 2026

Candice

Not enough towels, lotion coming off the wall, tissue holder broken, no microwave in the room.

10/10

Exceptional

08 Mar 2026

Rebecca

Very clean, staff was amazing definitely 10/10

10/10

Exceptional

06 Mar 2026

Dikembe

Enjoyed my stay

10/10

Exceptional

05 Mar 2026

CRAIG

shuttle service was easy

Self

2/10

Poor

03 Mar 2026

Devon

Terrible

6/10

Pleasant

02 Mar 2026

Isaiah

When I arrived, there was an key issue which wasn't a big deal. They sorted the issue out with myself and others waiting in the lobby. I was let in my room but still didn't get a key until the next morning. I was kinda unable to leave again without assistance.

Self

6/10

Pleasant

01 Mar 2026

Kelley

Overall the stay was ok. I understand that there seems to be a work getting done on the building, however I didn’t not like that it was being done so early in the

2/10

Poor

27 Feb 2026

Rani

Do not recommend

Partner

6/10

Pleasant

26 Feb 2026

Michael

Yes. Condition of the rooms was acceptable.

Self

10/10

Exceptional

26 Feb 2026

LAWSON

The place was very nice and the rooms were clean. Staff was very helpful. We did not partake in breakfast, but they did have it if you wanted. I would stay here again.

Partner

10/10

Exceptional

26 Feb 2026

Natalie

Great customer

Partner

6/10

Pleasant

25 Feb 2026

Shivonne

Check-in was down when we arrived so could not get a room assignment. Parking was horrible and reports of high theft

Friends_and_family Family

8/10

Excellent

24 Feb 2026

Rudolph Valentino McComb

Very good experience

Self

4/10

Poor

21 Feb 2026

Cailyn

Hotel staff was rude and inconsiderate. Booked reservation through hotels.com and when I arrived at the hotel they did not have my reservation. Had to book a whole new room and pay full price. They did give me a full refund so I will give them that.

4/10

Poor

17 Feb 2026

Elizabeth

It took a long time for them to find me a room. I was late checking in but had booked a room! I was startled the next morning by security asking who I was and telling me they had no record of me being there! If something had happened, my family would not have been notified! They told me to call the front desk……etc. etc.. My daughter in law was internally bleeding and I needed to get to the hospital but was being bothered every way I turned! I’ve never had such an experience at any hotel! A Hilton hotel is supposed to be a wonderful place to stay! Elizabeth Lawson

Self

10/10

Exceptional

15 Feb 2026

Rhanesha

Clean and quiet

Leisure Partner

10/10

Exceptional

15 Feb 2026

LaTonya

The Bar and everything

Partner

8/10

Excellent

03 Feb 2026

monika

Clean room. Friendly staff. And the warm cookie upon arrival was a sweet touch.

Leisure Partner

8/10

Excellent

03 Feb 2026

Noreen

Clean, comfy room. Construction noise in next room until about 7:15PM, when we called to complain. Had to use cellphone to call front desk because room phone was completely inoperable

10/10

Exceptional

02 Feb 2026

Sally

Clean and comfy room. Quiet. Good breakfast, friendly staff.
Needed a room last minute due to snow storm. Definitely would stay here again.

Business_and_leisure Self

6/10

Pleasant

02 Feb 2026

jinju

The room space is good, but the air conditioning is very noisy, even though set the fan in low. Airport shuttle service is badly managed. I waited for the shuttle for an entire hour in cold, even though I called and was told the shuttle would be there 15-20 minutes. It didn’t show up till one hour later. The actual driver time is 15 minutes only.

Self

10/10

Exceptional

30 Jan 2026

Kerolaine

Amazing staff

Self

10/10

Exceptional

30 Jan 2026

Vitalis

Neat!

10/10

Exceptional

29 Jan 2026

Spencer Darnell

Awesome

Leisure Self

10/10

Exceptional

22 Jan 2026

Timothy

Diane was such a warm welcome to a midnight check in!

Business Self

4/10

Poor

21 Jan 2026

Melsis

I had to book last minute because MY Flight was cancel. I have stayed in double tree hotels before and I always had a good experience, this time I was not too happy and all started at check in, and everything went downhill from there. The staff was not friendly, instructions where not clear. We asked id they had toothbrushes and we were point out to walk over to the pharmacy, it was the middle of the night and the temperature was 26 degrees. This showed a lack of empathy on behalf of both of the employees checking us in.

Leisure Partner

2/10

Poor

19 Jan 2026

Woodson

The carpet had a fresh ketchup stain on it, Pillow cases were dirty, the front desk staff weren’t friendly when I checked in, although I had already prepaid for breakfast I was told I had to pay, until one of the staff members had to call someone else to confirm what I’ve already told them.

Business

6/10

Pleasant

17 Jan 2026

Anne

Lots of people loitering outside.

Business Self

10/10

Exceptional

16 Jan 2026

Sonia

Everything was Good and clean

Leisure Family

4/10

Poor

16 Jan 2026

David

The checkin had a long line. One person working, acted like a drone.
The piped in music from the bar area is obnoxiously loud. 4 people sitting in there.
Turn the noise down and turn up the service.

10/10

Exceptional

15 Jan 2026

Christina

Very clean & quiet

Leisure Self

8/10

Excellent

13 Jan 2026

Aaron

clean room

10/10

Exceptional

12 Jan 2026

Regina

Great customer service
Very clean
Comfortable bed
Breakfast was good
Safe area

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

Benjamin

Good helpful service everything was OK

10/10

Exceptional

08 Jan 2026

Justin

Great hotel clean and very nice staff

Business_and_leisure Family

6/10

Pleasant

07 Jan 2026

Archil

No room services!

Friends_and_family Family

6/10

Pleasant

05 Jan 2026

Shaniqua

I had to switch rooms twice. one room didn’t have a desk, the second room had food stains on the floor and hair on the sink. Staff was wonderful and accommodating.

Business_and_leisure Self

2/10

Poor

04 Jan 2026

Md Khaled

Front desk staff was not friendly at all. Room smelled like marijuana.

Business_and_leisure Family

10/10

Exceptional

02 Jan 2026

Scott

Staff was very good and professional.

Leisure Family

10/10

Exceptional

02 Jan 2026

Leesa

Clean room! Nice shower!

Friends_and_family Friends

8/10

Excellent

31 Dec 2025

Helisha

Clean

8/10

Excellent

29 Dec 2025

Ayesha

Room could have used a little more modernization.

Leisure Family_with_children

10/10

Exceptional

28 Dec 2025

Anyelo Ramirez

Awesome experience

4/10

Poor

27 Dec 2025

Kendra

The vent in the room makes a very loud noise.

Leisure Partner

2/10

Poor

24 Dec 2025

Mohammed

Terrible

10/10

Exceptional

20 Dec 2025

Kimmo

Great

2/10

Poor

18 Dec 2025

Terrie

Had to pay for parking the air conditioner loud and had to pay for breakfast

6/10

Pleasant

14 Dec 2025

David

We loaded our luggage on the luggage cart, only to learn afterwards that it had a flat tire. So we had to unload it onto a different luggage cart. As I passed the front desk, I told them the luggage cart in the vestibule had a flat tire, and they should either fix it or get it out of there so people don’t load it in vain. We checked out this morning and loaded our luggage on the same cart with the flat tire. Suggestion fellon deaf ears.

The phone in the room was not working, so we had to go down to the front desk to order more towels. They never delivered them. 90 minutes later we went down again to request them. They handed us the towels on the spot.

The kitchen staff forgot my simple order of hot milk. She came out after 10 minutes and it wasn’t hot. She brought it back to heat it and forgot. I waited and waited, until I finally walked over by the kitchen to inquire. The bartender was apologetic, and said “she got distracted.”

I had a scheduled call with colleagues at 7:30 PM. I tried getting on the Internet in my room from 7 o’clock, and all I got was an oops message. Finally, I went downstairs to the reception desk (because the phone in the room was still not working), and was told that there was no Internet for the rest of the day because the storm had come through, and there was a blackout. I had to do my Zoom call outside by the pool patio in the cold, because I had to run off of my cellular data.

Very surprised, disappointed for a Doubletree Hotel. Never again.

Business

8/10

Excellent

14 Dec 2025

Heidi

Esta bien

6/10

Pleasant

14 Dec 2025

Jomelys

I recently stayed at this DoubleTree and was disappointed with the overall experience. The front desk staff during check-in was unwelcoming and unprofessional. The male staff member assisting us appeared disengaged, carried on side conversations with other employees, and was dismissive when questions were asked.

The only positive interaction we had was with the night desk attendant, who was courteous and helpful.

The room itself was average at best, and the shower floor was visibly dirty. This experience does not align with the standards I’ve come to expect from Hilton properties. Based on this stay, I would not recommend this location and would suggest travelers consider other options where guests are treated with basic respect.

6/10

Pleasant

14 Dec 2025

henry

Top 5 issues. 1) house keeping skipping your room despite no sign on door 2) no WiFi access for 4 out of the 5 days 3) house keeping skipping your room despite specific instructions from front desk 4) then walls heard loud music all evening not sure which room it was coming from 5) pricey lobby food prices (e.g. $20 for French toast)and $4 for a candy bar.

Leisure Family

6/10

Pleasant

13 Dec 2025

Jawan

Well it wasn't the best stay. The WiFi didn't work not once, the DirecTV had limited stations and often had poor connection. No microwave in the rooms, have to wait to use the one in the lobby.

Partner

4/10

Poor

13 Dec 2025

Bre'chay

There was only one person to check in and that was annoying being that there was three people ahead of me checking in as well. Getting off the road , you just want to get some rest and that was a delay for me. Also, it wasn’t as cleaned as I would’ve liked . Usually , Hilton hotels are pretty on point , idk if it was just my particular room or what. Lastly , I called for some extra towels , they said they would bring some up. No one ever showed up. I figured it was okay because I would just call again in the am. I called in the morning and and they told me that there was no one available to bring some up from housekeeping . I just don’t understand why that is ? I thought there was always a member of housekeeping available? I was just a little annoyed this experience at the doubletree

4/10

Poor

11 Dec 2025

Christelle

Got there at 4:30 to check in and they weren't even sure our room was going to be ready. After confirming it was, we get in and there was still hair in the shower and the room was extremely outdated. There was no back up toilet paper in our room. Water pressure in the sink was barely anything and the shower as well. The toilet did not flush unless you flushed it five times literally. We will absolutely not be coming back to this hotel ever again.

Business

6/10

Pleasant

06 Dec 2025

Mariana

Staff was kind and helpful. The rooms are okay, bed is really comfortable but the rooms are quite cold and sterile feeling. The bathroom had a weird crooked vent and wasnt 100% sure when the last thorough deep clean was. Overall acceptable for a short stay to be near the airport.

Business_and_leisure Self

2/10

Poor

03 Dec 2025

Charles

Room was disgusting plus I paid for a king bed but upon arrival I was told they only had 2 queens available so I decided not to stay & wasn’t refunded. Don’t stay here

Self

2/10

Poor

02 Dec 2025

Hafsa

Room was not clean, toilet at one point stopped working/flushing, and staff were notified multiple times without much interest in intervention. There was one evening manager who finally assisted us and offered us a voucher etc and he was the only person who seemed interested in customer service. Was disappointed with our stay.

Leisure Family

10/10

Exceptional

02 Dec 2025

Natvontae

Yes

10/10

Exceptional

01 Dec 2025

Michael

Clean tooms

8/10

Excellent

28 Nov 2025

Rudolph

Rooms were clean, roomy,staff was courteous and professional. Parking was good and without any problems.

Business Family

10/10

Exceptional

23 Nov 2025

Angela

Room was amazing

Partner

2/10

Poor

15 Nov 2025

joyce

There were no rooms reserved. I believe it was your fault.

2/10

Poor

15 Nov 2025

Amit

Horrible service

Friends_and_family Family

6/10

Pleasant

09 Nov 2025

Denise

Was issued a handicap room did not ask for. Smell in room was horrible like someone had just used the bathroom. Had to spray and leave room for few hours. No extra toilet paper in room
In past breakfast at Hilton was free it was not offered free at this facility.
Disappointed all around

Leisure Family

10/10

Exceptional

08 Nov 2025

Karina

Very comfortable, roomy, clean room. The staff members were very polite and professional. Beautiful grounds.

Friends_and_family Family

6/10

Pleasant

02 Nov 2025

David

Aging hotel. Running toilet both days even after they tried to fix it. Watch out for the extra $12 a day for their surface lot. No reason to pay extra for parking in a location where there is plenty of parking. The parking tag also mentioned that they are not responsible for theft or breaking. Signs were posted all over the parking lot and homeless right across the street. Not impressed.

10/10

Exceptional

31 Oct 2025

Julie

Very clean and welcoming. The staff was so nice. Highly recommend.

Leisure Partner

2/10

Poor

30 Oct 2025

Alexus

Refrigerator was too small & hidden. Limited parking & you have to pay a fee. Couldn’t close bathroom door without ceiling piece falling from ceiling. No ice machine on floor. Left & came back and trash was still by door.

Leisure Family

6/10

Pleasant

28 Oct 2025

Mohamed Abdul

Airport shuttle starts only at 7 am which I find too late

4/10

Poor

27 Oct 2025

Mario

Bathroom smelled like raw sewage.
Mechanical banging noise all night.
There was like one guy behind the desk trying to do everything, kinda felt bad for him.

Self

10/10

Exceptional

24 Oct 2025

Kenneth

Everyone was very friendly

10/10

Exceptional

22 Oct 2025

Barry

Loved the coolies & friendly staff, very modern. Will stay again.

Partner

8/10

Excellent

20 Oct 2025

Kimberly

Very nice. Got a great deal through Expedia

Leisure Self

8/10

Excellent

19 Oct 2025

Emmanuella Annette

It was good.

6/10

Pleasant

19 Oct 2025

Meagan

They put us in the basement with a window that faced a concrete retaining wall, for the parking lot. The room had an obvious leak behind the wall in the bathroom. We could tell there was a leak because of the musty damp smell upon opening the door to the room that became worse as you approached the toilet. The room was clean and spacious however, it did not have a microwave. Breakfast is not complimentary, nothing is except the cookie you receive when checking in if your not a HILTON honors reward member. They are also very strict and directly by the book, as we needed to adjust the days we booked and was unable to so… all in all I have paid the same… or less for a better stay and the complimentary breakfast included elsewhere. Then again I can only speak on MY experience here.

Leisure Partner

10/10

Exceptional

18 Oct 2025

Jason

I had an amazing 3 day stay ..i will return// jason

10/10

Exceptional

17 Oct 2025

Audrelia

All personnel embodied great customer service!

8/10

Excellent

17 Oct 2025

Reginald

Morning staff was very helpful. But one male staff member on the evening shift was very rude.

Business_and_leisure Partner

6/10

Pleasant

17 Oct 2025

Terra

They never has the complementary cookies available

Business_and_leisure Self

10/10

Exceptional

16 Oct 2025

liz

Staff was great with problem solving and very accommodating.

Leisure Friends

6/10

Pleasant

16 Oct 2025

tommy

staff needs to be more personable ....rooms need to be upgraded... floor in bad room poor shape. no clock .

Business_and_leisure Self

10/10

Exceptional

15 Oct 2025

Peter

Every staff member I encountered was excellent.

10/10

Exceptional

13 Oct 2025

Tyas

It was a nice stay

10/10

Exceptional

13 Oct 2025

Kristine

Nice hotel. Very clean. Floor we stayed on could have used better carpet in the hallway. It was in good shape but not glued to the floor and made rolling your suitcase a bit difficult.

2/10

Poor

12 Oct 2025

Tiffany

The bathtub was not clean and when I called the front desk I asked them could somebody would clean it and no one came. I called again and still no one showed up. I would not recommend this hotel to anyone.

10/10

Exceptional

11 Oct 2025

jamie

Nice

8/10

Excellent

10 Oct 2025

Kayla

N/A

Leisure Self

10/10

Exceptional

07 Oct 2025

Evelyn

Nice warm cookies 😀 and easy check-in, comfortable clean room

Friends_and_family Family

8/10

Excellent

07 Oct 2025

Jeff

Great place to stay. Up-charge of $12 / day for parking is the reason for four stars rather than five. Hidden costs given the advertised price are ridiculous. Still, overall, nice place and staff was courteous and helpful.

Leisure Family

8/10

Excellent

06 Oct 2025

Christian

Failed with the shuttle

So main perk was free shuttle from airport. Call the number given online tell them I need a shuttle it comes out. Takes me to the wrong property. Front desk guy says they'll shuttle me back to airport. Ok cool well let me get the number of the correct property. He gives me the same number I originally called. So decided to take an uber instead. If the same number is for all 4 properties then they should ask for which one do you need the shuttle for. Then when it's time to check out need a shuttle but it's before 7 am so they don't have one at that time. Waited 30 mins for an uber. So that was annoying. Besides that the room was big and comfortable. Nice, clean hotel. That's it, nothing special about it.

Self

10/10

Exceptional

05 Oct 2025

ray

It was an overnight stay, but everyone from the check in to the bartender, down to the other guests were all very friendly. I may have a new favorite hotel!

Friends_and_family Family

10/10

Exceptional

04 Oct 2025

Juan

Great location.

Self

4/10

Poor

28 Sep 2025

Tobby

For starters there were no wash clothes in the room, secondly I was on the basement floor, the up keep of the room (power outlets, carpet and lighting) were out dated. The TV didn’t work so they switched me to a room on the floor with no iron I am had to ask for an iron. The rooms were similar, it’s okay to have maintenance do regular checks on the room and take care of the things that need to be updated!

Leisure Self

10/10

Exceptional

28 Sep 2025

Oneal

Well kept

Business Friends

10/10

Exceptional

27 Sep 2025

Jon

Bartender was the best, front receptionist was quick and polite. Will be staying frequently