DoubleTree by Hilton South Charlotte Tyvola

United States , Charlotte - NC
Charlotte, 5624 Westpark Drive
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100 reviews shown

8/10

Excellent

15 Jun 2026

Anita

The room was very clean although they can fix some minor things. The staff were very friendly and helpful. I would definitely stay again.

Friends

10/10

Exceptional

11 Jun 2026

Melisa

breakfast and the server was very good

Friends_and_family Family

2/10

Poor

08 Jun 2026

Kerri

Service was completely unsatisfactory for the price of the hotel. me & my partner called the hotel numerous times to tell them our flight was delayed & would be arriving late. We eventually arrived at 12:30 am to a front desk man who was in the middle of doing something so he asked us to wait. Ok- he then began to check us in and asked for my card I used to pay. I handed him my chime debit card and he told me with a stone cold “I don’t care face” that they don’t accept it and compared it to a cash app card. Not sure how an online bank like chime is not accepted where thousands of dollars get deposited in monthly; and I have used said card MANY TIMES to check into numerous hotels over the past years. I began to panic as it was 1 am at this point and after a day of traveling this person is telling me basically “oh well.” I asked if we can pay in cash or if he knew any other hotels we could sleep at and he basically just shrugged and said he doesn’t know if they will accept the card and looked bothered I was even still there. He then called the manager and was on the phone in the 25 seconds phone call said it was fine. He begrudgingly took my card and handed the keys. Other then that the whole staff was just rude and unwelcoming. Every-time you would approach the front desk they wouldn’t even look at you while speaking and seem like they were bothered by your presence. The room was falling apart as well with the fridge door broken, bathroom ceiling coming down.

Partner

2/10

Poor

01 Jun 2026

Amsale Admassu

Very old bathroom. The vanity and the bathtub drainage are not working. Very old carpet.

Self

2/10

Poor

01 Jun 2026

Elshan

The front desk staff must truly grasp the difference between a barn and a hotel! Invest in hiring professional front desk personnel to ensure top-notch service and a memorable experience.

Business

10/10

Exceptional

31 May 2026

Joshua

Solid room would recommend

Friends_and_family Friends

10/10

Exceptional

30 May 2026

Phillip

The staff was helpful and very pleasant

10/10

Exceptional

29 May 2026

Terry

Excellent

Self

10/10

Exceptional

29 May 2026

Steven

Great stay

Self

10/10

Exceptional

27 May 2026

Sunny

Everything was great.

Self

10/10

Exceptional

25 May 2026

Judi

The property was beautiful. The only complaint was the room charge . We were told it would be $155 a night when we checked out it was $183

Partner

10/10

Exceptional

24 May 2026

Irma

It was a really nice hotel I had a room with a view it was near the airport so that was nice

Self

8/10

Excellent

21 May 2026

Madelyn

Very clean room, friendly staff, but very limited parking as they were having some sort of convention.

Pet

10/10

Exceptional

20 May 2026

Tashalia

Will definitely book again for a longer stay very easy to access area I need to get to !!!

Friends_and_family Friends

10/10

Exceptional

14 May 2026

Josefina

Clean room every day, but no lotion in stock in our room, I have to go down to get lotion. Only 1 chair in an

10/10

Exceptional

13 May 2026

Dana

The staff was excellent. Southern hospitality at its best! Breakfast buffet was fresh and had numerous options. Breakfast staff also excellent. Very nice people

10/10

Exceptional

10 May 2026

Todd

Staff

10/10

Exceptional

03 May 2026

rickey

Great

Self

6/10

Pleasant

03 May 2026

William

They downgraded us from our reserved king to a double queen in the basement. Our view of the window was a solid wall. There was no pressure in the bathroom sink and the hinges were broken on the bathroom door. When I provided the feedback, all I got was a thank you. No apologies or any thing else. Shuttle to the airport only runs at the top of the hour so make sure you plan accordingly. We ended up using a drive service instead.

Family

10/10

Exceptional

03 May 2026

Robin

Just a suggestion... The wipes being used to clean the rooms leaves lint behind, making it seem as if the room is dusty. Other than that I enjoyed my stay!

Self

10/10

Exceptional

30 Apr 2026

Andrea

2/10

Poor

29 Apr 2026

Liana

2/10

Poor

26 Apr 2026

Eileen

Old property needing upgrading.

Business

6/10

Pleasant

23 Apr 2026

carol

The room and bathroom were “fine”. The bed linen was clearly old and the duvet was threadbare. The bathroom was very tired and the bathtub zone was in pretty poor shape

Partner

2/10

Poor

21 Apr 2026

Morgan

This is the first hotel I have ever stayed at where they ran out of towels. My friend and I stayed there for 3 nights and we requested new towels and were told they did not have anymore and when some were finished washing we would receive some and never did. We had to ask several times before we received our towels. Our rooms were never refreshened the whole trip. The tub and the toilet had stains. You also have to pay for parking and when they have conferences you have to park across the street in the over flow parking lot. It also smells weird.

Friends

10/10

Exceptional

19 Apr 2026

Armando

Very clean property, friendly and helpful staff.

2/10

Poor

15 Apr 2026

Nasim

This was the worst Hilton Doubletree stay ever. From now on I’m just sticking with strictly Hilton itself or something else.
The hotel smelled like weed and wet carpet my entire stay (4 nights). The smell was so bad I caught a headache. Speaking of wet carpet, they had this super loud carpet drying fan thing (see photos) outside of my door running from day 2 of my stay and it was still running when I left. It was very annoying and interrupted any chance of peace and quiet. The entire carpet needs to be replaced. I even went down to the floor with the gym and saw other rooms going through the same thing I was going through with that nonsense right outside of their door.
Oh man, and on night two at 1am, the fire alarm goes off and we all had to evacuate. Imagine doing that at 1am when you’re settled in and even worse, have a child with you like I did. We evacuated and I had to call 911. All those ppl and no one called 911 because we all assumed the front desk employee did. I’m not blaming him for anything though I saw him on the phone trying to handle it. I think he was following whatever protocol they had and calling his higher ups. After I called 911 the firefighters got there in 4-5 mins. It took them 30 mins to turn off the fire alarm. I think they walked through everyone’s rooms of all floors because when we went back in our rooms you could tell someone was in there. We were allowed back in after a few mins of the alarm being off. Except for those on the 6th & 7th fl.

Family_with_children

10/10

Exceptional

14 Apr 2026

Wayne

The staff was friendly and room was clean

Partner

8/10

Excellent

13 Apr 2026

Suzanne

Yes, but i was concerned about the black between the tiles in the bathroom.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Sharron

I got in super late and needed a clean comfortable place to crash staff was super nice I wish I could remember her name . She was very accommodating. I slept like a baby . I most definitely will be back !

Partner

10/10

Exceptional

12 Apr 2026

Ashley

very clean

Self

2/10

Poor

12 Apr 2026

Wenchao

Carpets have mold smells and the ceilings show a history of leaking and lack of repairs. A/C extremely loud and not controllable.

Family_with_children

6/10

Pleasant

10 Apr 2026

Danielle

Room not clean. We did not even shower because it was too dirty. Room smelled like dust.

Family_with_children

10/10

Exceptional

08 Apr 2026

Stephen

Shuttle was great

Self

10/10

Exceptional

30 Mar 2026

Courtney

Very nice hotel, convenient location, great paid breakfast.

10/10

Exceptional

29 Mar 2026

Bar was great bartender very attentive, excellent drink and beer selection. Rooms were comfortable no complaints

Partner

2/10

Poor

29 Mar 2026

Diane

oUR ROOM DID NOT HAVE ANY HEAT ON A VERY COLD DAY IN cHARLOTTE - SOMEONE CAME TO FIX IT BUT NEVVER CAME BACK - BY TIME i CALLED THEY SAID IT COULD NOT BE FIXED - WAOULD TRY TO MOVE US BUT IT WAS ALREADY 10 PM AND WE WERE UP SINCE 5:30 AM

Partner

10/10

Exceptional

28 Mar 2026

Denise

Cookies were excellent and staff were great. So helpful to have a shuttle to the airport and the driver was so nice.

Self

10/10

Exceptional

26 Mar 2026

John

All good

4/10

Poor

23 Mar 2026

Zerick

Staff was excellent. However the A/C didn’t work effectively. The bed was hard. No microwave in the room.

10/10

Exceptional

22 Mar 2026

Arianna

good

2/10

Poor

18 Mar 2026

Anar

Very rude receptionist. Feeling pissed-off still.

10/10

Exceptional

18 Mar 2026

David

Good breakfast. Convenient shuttle.

2/10

Poor

17 Mar 2026

CRAIG

i will never stay here agian my truck got stolen from parking lot when asked about the cameras i was told they dont work dale the supervisor was not helpful.hilton needs to up there game

4/10

Poor

16 Mar 2026

Karen

Property was nice. After flight cancellation, I booked this hotel via Orbitz while trying to sort out our flight for the next day. Prepaid via Orbitz. Had to wait in line for 30 minutes to check in - but wasn’t surprised as several flights were cancelled. Once I made it to the front of the line I was singled out because I booked “late” via Orbitz. Was told to either wait for them to fill other rooms reserved or find another hotel. By this point it was after midnight, so we waited another 45 minutes then went back to the front desk - to a different clerk who gave us a room. The first one yelled at him and said we booked after 10:30 and he shouldn’t. Then the next morning we tried to catch the shuttle to the airport. She said “no” that those were for people that booked their rooms earlier. Okay, Uber it is then. Then I asked if I could purchase a coke for the road. She said no, she hasn’t run her night audit reports. Really weird experience.

Family

8/10

Excellent

16 Mar 2026

Ruby

Older property but clean. Staff was excellent.

2/10

Poor

16 Mar 2026

Lodo

Terrible costumer service.

6/10

Pleasant

15 Mar 2026

Retha

Never staying at this location again. First room smelled like sewage. Transferred to another room to see a glass shower door had been replaced with a shower curtain. I did notice this in other rooms.
My second night a could slightly smell sewage in the hall. 5th floor room 508 smell was awful.
Moved to another room, and it had a sticky spot on the floor, electrical outlets did not properly work by the bed or workstation, only one reading light worked. Door does not fit tightly in the door frame. You can see the light in the hall around the frame.
Staff was friendly. Late night parking is difficult.

Partner

4/10

Poor

15 Mar 2026

Neil I

The property is not maintained, the toilet would run if you did not jiggle the handle, the AC sounded like a broken motor and barely worked, all the lights were falling apart. Everywhere you went in the hotel it smelled like marijuana, they charge you to park but have partied there where they do not charge the attendees for parking, which leave no parking for the people staying there, they tell you sorry but you can park up the street in a barely lit unsafe parking area, They tell you the party will be over early then there will be parking, and that the partiers are supposed to park in the overflow lot up the street. This hotel should not have the Hilton name.

Family

8/10

Excellent

15 Mar 2026

Zaria

Conveniently located

Self

6/10

Pleasant

11 Mar 2026

Renee

The room has something in the bedside table that looked like body fluids!!! I know that my room was out in a a priority to be cleaned because of that, but it was still dirty after going out for the morning when returned at 11:00 am. That’s not priority! The Night shift staff Rachel was excellent! She was very attentive and made me feel heard. She took great care of our needs and did what she could to help us feel comfortable during our stay. Rachel deserves recognition and a raise! People return for that kind of service. Your Day shift staff needs more training or lacks drive to satisfy and serve your client base . The heavy set African American gentleman that checked me in was not helpful at all. In fact, I found him quite rude and condescending. That kind of service gets a great hotel atmosphere poor reviews and bad recommendations. People don’t want to stay somewhere they feel like they are being taken advantage of and disrespected. Lack of trust makes people feel unsafe and uneasy. That adds stress which is the last thing people want more of. No thanks, hard pass! You’re blessed to have Rachel, if it weren’t for her I would’ve cancelled my future reservations I have booked for April 30-May 3 . I hope y’all do better with the rooms. No fans in the bathrooms, and the shower head is a fixed one making it difficult to bathe young children, handicapped, elderly, or physically impaired. No tub , no exhaust fan, no hand held shower head , no microwave in room do better

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Lamonte

It was great

4/10

Poor

09 Mar 2026

Terry

My toilet was broken and the door was broken in my first room

10/10

Exceptional

08 Mar 2026

stacy

Clean rooms and polite staff.

Partner

6/10

Pleasant

08 Mar 2026

Candice

Not enough towels, lotion coming off the wall, tissue holder broken, no microwave in the room.

10/10

Exceptional

08 Mar 2026

Rebecca

Very clean, staff was amazing definitely 10/10

10/10

Exceptional

06 Mar 2026

Dikembe

Enjoyed my stay

10/10

Exceptional

05 Mar 2026

CRAIG

shuttle service was easy

Self

2/10

Poor

03 Mar 2026

Devon

Terrible

6/10

Pleasant

02 Mar 2026

Isaiah

When I arrived, there was an key issue which wasn't a big deal. They sorted the issue out with myself and others waiting in the lobby. I was let in my room but still didn't get a key until the next morning. I was kinda unable to leave again without assistance.

Self

6/10

Pleasant

01 Mar 2026

Kelley

Overall the stay was ok. I understand that there seems to be a work getting done on the building, however I didn’t not like that it was being done so early in the

2/10

Poor

27 Feb 2026

Rani

Do not recommend

Partner

6/10

Pleasant

26 Feb 2026

Michael

Yes. Condition of the rooms was acceptable.

Self

10/10

Exceptional

26 Feb 2026

LAWSON

The place was very nice and the rooms were clean. Staff was very helpful. We did not partake in breakfast, but they did have it if you wanted. I would stay here again.

Partner

10/10

Exceptional

26 Feb 2026

Natalie

Great customer

Partner

6/10

Pleasant

25 Feb 2026

Shivonne

Check-in was down when we arrived so could not get a room assignment. Parking was horrible and reports of high theft

Friends_and_family Family

8/10

Excellent

24 Feb 2026

Rudolph Valentino McComb

Very good experience

Self

4/10

Poor

21 Feb 2026

Cailyn

Hotel staff was rude and inconsiderate. Booked reservation through hotels.com and when I arrived at the hotel they did not have my reservation. Had to book a whole new room and pay full price. They did give me a full refund so I will give them that.

4/10

Poor

17 Feb 2026

Elizabeth

It took a long time for them to find me a room. I was late checking in but had booked a room! I was startled the next morning by security asking who I was and telling me they had no record of me being there! If something had happened, my family would not have been notified! They told me to call the front desk……etc. etc.. My daughter in law was internally bleeding and I needed to get to the hospital but was being bothered every way I turned! I’ve never had such an experience at any hotel! A Hilton hotel is supposed to be a wonderful place to stay! Elizabeth Lawson

Self

10/10

Exceptional

15 Feb 2026

Rhanesha

Clean and quiet

Leisure Partner

10/10

Exceptional

15 Feb 2026

LaTonya

The Bar and everything

Partner

8/10

Excellent

03 Feb 2026

monika

Clean room. Friendly staff. And the warm cookie upon arrival was a sweet touch.

Leisure Partner

8/10

Excellent

03 Feb 2026

Verified traveler

Clean, comfy room. Construction noise in next room until about 7:15PM, when we called to complain. Had to use cellphone to call front desk because room phone was completely inoperable

10/10

Exceptional

02 Feb 2026

Sally

Clean and comfy room. Quiet. Good breakfast, friendly staff.
Needed a room last minute due to snow storm. Definitely would stay here again.

Business_and_leisure Self

6/10

Pleasant

02 Feb 2026

jinju

The room space is good, but the air conditioning is very noisy, even though set the fan in low. Airport shuttle service is badly managed. I waited for the shuttle for an entire hour in cold, even though I called and was told the shuttle would be there 15-20 minutes. It didn’t show up till one hour later. The actual driver time is 15 minutes only.

Self

10/10

Exceptional

30 Jan 2026

Kerolaine

Amazing staff

Self

10/10

Exceptional

30 Jan 2026

Vitalis

Neat!

10/10

Exceptional

29 Jan 2026

Spencer Darnell

Awesome

Leisure Self

10/10

Exceptional

22 Jan 2026

Timothy

Diane was such a warm welcome to a midnight check in!

Business Self

4/10

Poor

21 Jan 2026

Melsis

I had to book last minute because MY Flight was cancel. I have stayed in double tree hotels before and I always had a good experience, this time I was not too happy and all started at check in, and everything went downhill from there. The staff was not friendly, instructions where not clear. We asked id they had toothbrushes and we were point out to walk over to the pharmacy, it was the middle of the night and the temperature was 26 degrees. This showed a lack of empathy on behalf of both of the employees checking us in.

Leisure Partner

2/10

Poor

19 Jan 2026

Woodson

The carpet had a fresh ketchup stain on it, Pillow cases were dirty, the front desk staff weren’t friendly when I checked in, although I had already prepaid for breakfast I was told I had to pay, until one of the staff members had to call someone else to confirm what I’ve already told them.

Business

6/10

Pleasant

17 Jan 2026

Anne

Lots of people loitering outside.

Business Self

10/10

Exceptional

16 Jan 2026

Sonia

Everything was Good and clean

Leisure Family

4/10

Poor

16 Jan 2026

David

The checkin had a long line. One person working, acted like a drone.
The piped in music from the bar area is obnoxiously loud. 4 people sitting in there.
Turn the noise down and turn up the service.

10/10

Exceptional

15 Jan 2026

Christina

Very clean & quiet

Leisure Self

8/10

Excellent

13 Jan 2026

Aaron

clean room

10/10

Exceptional

12 Jan 2026

Regina

Great customer service
Very clean
Comfortable bed
Breakfast was good
Safe area

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

Benjamin

Good helpful service everything was OK

10/10

Exceptional

08 Jan 2026

Justin

Great hotel clean and very nice staff

Business_and_leisure Family

6/10

Pleasant

07 Jan 2026

Archil

No room services!

Friends_and_family Family

6/10

Pleasant

05 Jan 2026

Shaniqua

I had to switch rooms twice. one room didn’t have a desk, the second room had food stains on the floor and hair on the sink. Staff was wonderful and accommodating.

Business_and_leisure Self

2/10

Poor

04 Jan 2026

Md Khaled

Front desk staff was not friendly at all. Room smelled like marijuana.

Business_and_leisure Family

10/10

Exceptional

02 Jan 2026

Scott

Staff was very good and professional.