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Tru By Hilton Charlotte Airport Lake Pointe

Charlotte - NC · United States

2227 Cascade Point Blvd, Suite BView location

9.0/10Excellent1,029 Reviews
Cleanliness9.6/109.6
Service9.4/109.4
Comfort9.4/109.4
Condition9.6/109.6
Amenities9.0/109.0
See all ratings
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Tru By Hilton Charlotte Airport Lake Pointe

Tru by Hilton Charlotte Airport is conveniently located just minutes away from Charlotte Douglas International Airport in the beautiful Lakepointe Center Office Park. Our brand new hotel features a modern design, re-imagined lobby, free parking and complimentary Airport shuttle service.

Enjoy easy access to Uptown Charlotte, major office parks, sport and entertainment venues, shops and restaurants. Our affordable hotel is the ideal place to stay when visiting Sealed Air, Compass Group, Sonoco, Belk, United Technologies and the VA Hospital.

Comfortable guest rooms feature a modern design with one King Bed or two Queen Beds, hard wood-like floors, free WiFi, 55” HDTV with premium channels and spacious bathrooms.

Our complimentary 'Top It' breakfast bar features hot scrambled eggs, sausage and an incredible mix of 30+ sweet and savory toppings for yogurt, oatmeal, bagels and waffle boats.

Read more about this hotelShow less

Food is available 24/7 at our Eat and Sip Market and guests are invited to enjoy our re-imagined hotel lobby throughout the entire duration of their stay. With a pool table, board games and semi-private alcoves, Tru by Hilton's hotel lobby is the perfect space to work, play and socialize.

The Market features gourmet snacks and drinks including single-serve beer and wine. Complimentary LavAzza Coffee, Stash tea and hot chocolate are available 24/7 in the lobby. Find the latest fitness trends in our onsite fitness center and relax by the outdoor pool.

Stay connected with family, friends and coworkers using our tech forward amenities including free, fast Wi-Fi, easy-to-reach charging outlets and free wireless printing. Choose Tru by Hilton for a completely unprecedented travel experience in Charlotte, North Carolina. It's affordable and young-at-heart. It's uniquely Tru.

With a stay at Tru by Hilton Charlotte Airport Lake Pointe in Charlotte, you'll be within a 10-minute drive of Bank of America Stadium and Spectrum Center. This hotel is 10.8 mi (17.3 km) from Carowinds Theme Park and 5.1 mi (8.2 km) from Charlotte Convention Center.

Make yourself at home in one of the 108 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.

Conveniences include desks and irons/ironing boards, as well as phones with free local calls. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is complimentary (available 24 hours).

Popular amenities

Swimming Pool
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available LGBTQIA+ friendly Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 34 Pet max weight (per pet) in lb is 75 Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • The seasonal pool will be open from May to October.
    • Pool access available from 9:00 AM to 10:00 PM.
    • Guests can access their rooms with a mobile device.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
  • Minimal age
    21
  • Optional fees
    • Self parking fee: USD 10 per day
    • Pet fee: USD 75 per pet, per stay
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Billy Graham Library 1.9 km / 1.2 mi
Charlotte Regional Farmers Market 2.7 km / 1.7 mi
Renaissance Park 3.1 km / 1.9 mi
Sullenberger Aviation Museum 4.6 km / 2.9 mi
The Olde Mecklenburg Brewery & Biergarten 4.9 km / 3 mi
Bryant Park 6.2 km / 3.8 mi
Tyvola Square 6.5 km / 4 mi
Sonesta Charlotte Lower South End 6.8 km / 4.2 mi
Bank of America Stadium 7.4 km / 4.6 mi
Romare Bearden Park 7.8 km / 4.9 mi
Charlotte Premium Outlets 7.9 km / 4.9 mi
Truist Field 7.9 km / 4.9 mi
Duke Energy Headquarters 8 km / 5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Number of floors (main building): 6
  • Double rooms: 52
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • LaunderetteExtra charge
  • 24-hour securityExtra charge
  • NewspapersExtra charge
Show 11 more facilities & services
  • Luggage roomExtra charge
  • Clothes dryer
  • BarExtra charge
  • Smoking areaExtra charge
  • HighchairsExtra charge
  • Meeting room
  • Outdoor freshwater pool: 1
  • Game roomExtra charge
  • Breakfast
  • Non-smoking establishmentExtra charge
  • FitnessExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

RO

Room Only

Accommodation only. Meals are usually not included.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Tru By Hilton Charlotte Airport Lake Pointe

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Two Queen BedsQUADRUPLE • Accessible-Two Queen BedsQUA.H6-2Q

    Photos are not available for this room type.

    Tru By Hilton Charlotte Airport Lake Pointe

    QUADRUPLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 30 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable6 photos

    Tru By Hilton Charlotte Airport Lake Pointe

    DOUBLE KING SIZE BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 30 m²DBL.H6-1

    Photos are not available for this room type.

    Tru By Hilton Charlotte Airport Lake Pointe

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-1

    Room amenities

    • Centrally regulated air conditioning
    • Wheelchair-accessible

    Facilities with extra charge

    • Toiletries
    • Hairdryer
    • TV
    • Radio
    • Internet access
    • Individually adjustable air conditioning
    • Wi-fi
    • Alarm clock
    • Satellite TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 30 m²DBL.H6

    Photos are not available for this room type.

    Tru By Hilton Charlotte Airport Lake Pointe

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Room amenities

    • Wheelchair-accessible
    • Centrally regulated air conditioning

    Facilities with extra charge

    • Wi-fi
    • Individually adjustable air conditioning
    • Internet access
    • Radio
    • TV
    • Hairdryer
    • Alarm clock
    • Toiletries
    • Satellite TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Tru By Hilton Charlotte Airport Lake Pointe

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 30 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable5 photos

    Tru By Hilton Charlotte Airport Lake Pointe

    DOUBLE TWO QUEEN BEDS

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-4

    Photos are not available for this room type.

    Tru By Hilton Charlotte Airport Lake Pointe

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-4

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 30 m²DBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable6 photos

    Tru By Hilton Charlotte Airport Lake Pointe

    DOUBLE KING SIZE BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Room amenities

    • Centrally regulated air conditioning

    Facilities with extra charge

    • Satellite TV
    • Individually adjustable air conditioning
    • Hairdryer
    • TV
    • Radio
    • Internet access
    • Wi-fi
    • Alarm clock
    • Toiletries

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 30 m²DBL.H6-3

    Photos are not available for this room type.

    Tru By Hilton Charlotte Airport Lake Pointe

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-3

    Room amenities

    • Wheelchair-accessible
    • Centrally regulated air conditioning

    Facilities with extra charge

    • Hairdryer
    • TV
    • Radio
    • Internet access
    • Satellite TV
    • Toiletries
    • Wi-fi
    • Alarm clock
    • Individually adjustable air conditioning

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 21 m²DBL.KG-7

    Photos are not available for this room type.

    Tru By Hilton Charlotte Airport Lake Pointe

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-7

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Tru By Hilton Charlotte Airport Lake Pointe

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Tru By Hilton Charlotte Airport Lake Pointe

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 30 m²DBL.2Q-1
    DOUBLE TWO QUEEN BEDSPhoto unavailable6 photos

    Tru By Hilton Charlotte Airport Lake Pointe

    DOUBLE TWO QUEEN BEDS

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-1

    Room amenities

    • Centrally regulated air conditioning

    Facilities with extra charge

    • Satellite TV
    • Wi-fi
    • Alarm clock
    • Toiletries
    • Individually adjustable air conditioning
    • Internet access
    • Hairdryer
    • TV
    • Radio

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen Beds • 1 Bedroom • 30 m²DBL.H6-2Q

    Photos are not available for this room type.

    Tru By Hilton Charlotte Airport Lake Pointe

    DOUBLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Room amenities

    • Wheelchair-accessible
    • Centrally regulated air conditioning

    Facilities with extra charge

    • Wi-fi
    • Alarm clock
    • Toiletries
    • Satellite TV
    • Internet access
    • Radio
    • TV
    • Hairdryer
    • Individually adjustable air conditioning

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 30 m²DBL.H6-2

    Photos are not available for this room type.

    Tru By Hilton Charlotte Airport Lake Pointe

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2

    Room amenities

    • Centrally regulated air conditioning
    • Wheelchair-accessible

    Facilities with extra charge

    • Toiletries
    • Individually adjustable air conditioning
    • Wi-fi
    • Alarm clock
    • Internet access
    • Radio
    • TV
    • Hairdryer
    • Satellite TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Tru By Hilton Charlotte Airport Lake Pointe

9.0
Excellent
1,029 Reviews
Cleanliness
9.6 /10
Service
9.4 /10
Comfort
9.4 /10
Condition
9.6 /10
Amenities
9.0 /10
100 reviews shown
10/10
Exceptional
24 Jul 2026
Rhonda
Great room and wonderful service. We found parking our car and taking the shuttle was fantastic. Highly recommend staying here
10/10
Exceptional
16 Jul 2026
Chloe
Great hotel ,comfortable bed , nice shower and very quiet
Self
10/10
Exceptional
12 Jul 2026
Susan
Great rooms!
Partner
6/10
Pleasant
09 Jul 2026
Thomas
Paid parking on site; included breakfast didn't start until 6:30.
Self
10/10
Exceptional
07 Jul 2026
Tia
This area of hotels were very nice. Only issue I have is there are no amenities or restaurants in close proximity to enjoy
Family
10/10
Exceptional
06 Jul 2026
Miranda
I have stayed at several Tru hotels now and have had amazing experiences - Lake Pointe was no different! The staff did a great job explaining what was where since they are combined with a 2nd hotel. Parking was a breeze by scanning a QR code and entering in plate info.

I would say the only downside was parking was kind of crazy BUT there were still plenty of spots available around the back with multiple entry doors on the side and back of building. Please note - this did NOT take away from a great experience - the hotel was beautiful, great location, cost friendly, they had a fun facts board near the elevator for visitors, and the staff was personable and helpful.

The rooms are great - spacious and clean. I love the layouts and how modern the rooms are.

Thank you for a great stay! Will be back in August!
Self
10/10
Exceptional
06 Jul 2026
Shannon
The hotel was comfortable and clean before our early morning flight. The airport shuttle was convenient.
Friends_and_family Family
6/10
Pleasant
06 Jul 2026
Micaela
In the room there was a dead roach and used bandages.
Family_with_children
10/10
Exceptional
05 Jul 2026
Denise
other than bar not open and breakfast not early enough on the weekend
Self
8/10
Excellent
05 Jul 2026
Luke
We stayed 1 night because of a delayed flight. It was an unfortunate situation but a good night’s sleep. Nice and clean spot close to the airport!
Partner
10/10
Exceptional
05 Jul 2026
Lovely
Good
10/10
Exceptional
05 Jul 2026
Arch
Nice and clean. Great location. I stayed just one night and didn’t eat breakfast there. There is a Panera about 5 minutes away. Super convenient to the airport.
Self
10/10
Exceptional
03 Jul 2026
Elizabeth
The room and bedding were great! Nice towels. Decent breakfast. Grea shuttle service.
Self
8/10
Excellent
29 Jun 2026
scott
T
Business
10/10
Exceptional
26 Jun 2026
thomas
The staff was very friendly. I liked the hardwood floors in the room.
Pet
10/10
Exceptional
22 Jun 2026
Elvia
Very clean room, nice staff. Bed was comfortable and we enjoyed our stay here!
Family
4/10
Poor
22 Jun 2026
Shannon
Clean rooms and nice looking hotel. Had to wait over 45min and call multiple times for the airport shuttle. The shuttle is shared with other hotels so we’re all full returning to the airport and we ended up having to get a Lyft. Staff were fine but not super friendly or that helpful.
10/10
Exceptional
22 Jun 2026
Arthur
If you are flying and have a flight before breakfast, you can ask for a to go breakfast bag with bagel and orange and water, which was really nice. Coffee is available 24/7. It was also a very clean hotel.
Partner
10/10
Exceptional
21 Jun 2026
Khaila
Very accommodating staff and clean room! I would stay again
Self
10/10
Exceptional
21 Jun 2026
Adahlia
I loved this hotel. The staff are so nice, kind and helpful.
Family
10/10
Exceptional
16 Jun 2026
Karmel
The room was very clean.
8/10
Excellent
15 Jun 2026
Darlene
Very clean hotel, staff was pleasant and helpful!
Partner
10/10
Exceptional
13 Jun 2026
Madhukar
Excellent Airport Stay with Just One Minor Miss

​⭐⭐⭐⭐ (4/5 Stars) — Very Good

​The Highlights:

​Perfect Location: An absolute ideal spot for airport hoppers, international travelers, or anyone dealing with flight delays and cancellations at CLT.

​Fantastic Service: The \"serve-with-a-smile\" staff truly made a difference. Outstanding hospitality!

​Comfort & Cleanliness: Well-kept, clean rooms and an excellent, diverse breakfast spread to start the day.

​Room for Improvement:
​The only miss: Having a mini-fridge and a working microwave in the room would have made this a flawless 5-star experience. I hate food waste, and it was a shame to throw away perfectly good leftovers because I had no way to store or reheat them.

​The Verdict:
​If you need a reliable, comfortable, and welcoming place to rest your head before starting your Charlotte itinerary, this is a fantastic choice. I would definitely stay here again!
Self
8/10
Excellent
11 Jun 2026
Jonell
The only reason I am not rating this motel a five star is because we had to pay for parking in the motel parking lot. Typically parking is covered, especially when your parking in a parking lot that belongs to the motel.
Family_with_children
10/10
Exceptional
09 Jun 2026
Dalton
Spent the night here on a long layover. Very clean room. Beds were more comfortable than I expected for a large chain hotel! The shuttle both to and from the airport was great. Definitely would stay here again!
Self
10/10
Exceptional
09 Jun 2026
Dirk
Great hotel good location
Friends_and_family Family
10/10
Exceptional
07 Jun 2026
Susan
Safe area
Family
8/10
Excellent
07 Jun 2026
Susan
I had sausage and muffin
Family
10/10
Exceptional
06 Jun 2026
Francine
Everything was perfect!
Self
10/10
Exceptional
02 Jun 2026
michelle
We checked in very late and the check in guy was super nice. We started talking and he was from my hometown. Nice guy!!
Family
10/10
Exceptional
01 Jun 2026
Scott
Great place to stay
Self
10/10
Exceptional
31 May 2026
Diana
Absolutely loved that it had a pool table. We used it and had a lot of fun!
Family
10/10
Exceptional
29 May 2026
Yves
The best place to stay in CLT if it’s 2-3 days! Great service. Right near the airport, and a shuttle picks you up and takes you free of charge. This is my 2nd stay and I’m still impressed. Also a gym and pool and a great bar.
Self
8/10
Excellent
26 May 2026
Ethan
Stayed on an overnight layover, the airport shuttle is very handy. The room I booked was a tad bit small for two people and all their luggage, so the room size is perfect if you’re travelling solo. Definitely not a bad thing, just something to consider. The continental breakfast is delicious and has a nice variety.
Partner
10/10
Exceptional
22 May 2026
Rosa L
Clean room.
Family
10/10
Exceptional
20 May 2026
Joan
Very clean room. Staff was very helpful. Breakfast was good. The only thing I didn't like was that we had to pay for parking, $10 per day.
Partner
10/10
Exceptional
19 May 2026
Daniel
Easy access to the airport and the hotel van got us there easily and on time. Room was very clean and comfortable.
Family
10/10
Exceptional
15 May 2026
Jon
Great place to stay
Business
10/10
Exceptional
15 May 2026
Kenneth Paul
Perfect location for work
Self
6/10
Pleasant
14 May 2026
Bonnie
The web sight said pet friendly. It didn’t say anything about a fee for the dog. When I got there to check in. They told me I would have to pay $75. Extra For my little 8 pound dog to stay there.. I had no choice but to pay it. I was traveling from out of town. Then they charged me an extra fee to park my car in their parking lot over night. While I was a guest there.
Pet
10/10
Exceptional
12 May 2026
Regina
The staff was very nice and helpful . I would book here again .The staff at the breakfast bar were the BEST!
The rooms were vey clean as well.
Family_with_children
8/10
Excellent
11 May 2026
ANDRE
Seems like it was recently renovated, furniture was in great condition. Room had bare floors which is always a sign of being clean. Loved the bathroom,
10/10
Exceptional
11 May 2026
David
Very accommodating. They let me check in early and have a late checkout because when flights messed up. Breakfast was excellent and there's nice areas to walk. Challenging without a car to get to restaurants but the Hilton across the street has dinner available which was totally fine. Will stay here again
Self
10/10
Exceptional
10 May 2026
Howard
Property and staff excellent. Very helpful and hotel was exactly what I expected with exception microwave not in room. But overall very satisfied. Had to leave early so didn't have breakfast,but had in previous hotel. Very good
Partner
6/10
Pleasant
09 May 2026
Lilia
It was an okay stayed, kinda wish the rooms had a microwave. Also, there is no water fountain and we didn’t see a water station or anything, they do have a bag with two bottles of water at the reception desk which is fine but when I went to ask for some the male receptionist that was there was kinda rude because he only gave me one bag and mind you there is four of us in the room, when I ask for one more bag he then replied in a rude way you only get one more and after you’ll have to buy them. If you are not going to offer a water fountain or a water station then the customers should at least be able to get two bottles per person.
Family
10/10
Exceptional
06 May 2026
Gary
Rooms were very comfortable
Partner
6/10
Pleasant
05 May 2026
Charles
Everything was clean and well kept, nice bar, breakfast did not happen, very disappointing when you book a hotel that is supposed to have breakfast
Business
10/10
Exceptional
05 May 2026
Mark
Nice
10/10
Exceptional
05 May 2026
Treva
Excellent 3 day stay, clean rooms I especially like the wood floors, no carpet. Breakfast was very good. Shuttle was convenient and reliable.
Friends
8/10
Excellent
05 May 2026
David
Room was very clean. A little small and no microwave.
Partner
10/10
Exceptional
04 May 2026
Patricia
The room was flawless, checking in and out was a breezy and I was thankful for the delicious breakfast
Family_with_children
10/10
Exceptional
04 May 2026
Dawn
Easy stopover
6/10
Pleasant
29 Apr 2026
Priyah Darshinii
Everything was good but shuttle service was the worst. Make you wait forever at the airport and take you to a few other hotels first before finally taking you to the tru hotel… waited about an hour to get picked up from the shuttle …. all they had to tell me is that they would be late and i’d have gotten an uber …. but they said the shuttle would be there in five minutes everyone i called and i waited an hour
10/10
Exceptional
28 Apr 2026
James
Clean, easy access and quick drive from airport.
8/10
Excellent
23 Apr 2026
Jane
Stayed two nights. The staff was wonderful. My only issues were the hard mattress and the tiny desk for working remotely. The room was very noisy as well and they provide zero water bottles in room.
Business Friends
10/10
Exceptional
20 Apr 2026
Tramessa
I loved everything. My only wish is that the pool was indoors or heated.
Family_with_children
6/10
Pleasant
20 Apr 2026
Danielle
The reviews and photos gave me a very different impression of this hotel. The “game room” is a pool table in the lobby. The bathroom had a flickering recessed light so everytime you went in, you risked a seizure. $10 to park which was not disclosed. Not a great location but it was close to the airport. Overall not at all worth the nightly price. I would’ve booked the Marriott or regular Hilton if I knew it wasn’t as family friendly as it was advertised. Breakfast was okay. Wouldn’t go out of my way to stay again. Staff were nice though.
Family_with_children
10/10
Exceptional
17 Apr 2026
Karen
Clean, comfortable room. Friendly staff. Had to pay for parking separately.
Family_with_children
10/10
Exceptional
15 Apr 2026
Dorin
Very clean room and common areas. Parking extremely accessible and at $10 per night, you cant beat it!
Breakfast was mediocre.
Business
8/10
Excellent
12 Apr 2026
Jimmy
The room was clean; however the mattress was very uncomfortable(hard). The breakfast was delicious and fresh.
Friends_and_family Family
6/10
Pleasant
06 Apr 2026
Julie
The room was clean, staff were friendlly, what there was of it. Did not use business center, too cold to use pool. We chose this hotel because it advertised a restaurant, arcade for kids and hot breakfast. Hot breakfast was next door at the Hampton but good. Arcade was a pool table (nothing for younger kids) and no restaurant; also no room service, no information of any kind in the room, and the bar was closed Friday through Monday morning. No one at guest services at night, just the hotel operator on the phone. One night to catch a plane might have been OK but we were there two nights to see Charlotte and it was very very limited. We stayed at the Sheraton a week later, for less money and may many more emenities.
Family_with_children
10/10
Exceptional
31 Mar 2026
Marie
Nice place
6/10
Pleasant
29 Mar 2026
Abigail
Little stinky in there and the bathroom shower leaked.
8/10
Excellent
28 Mar 2026
Christopher
Good options for a hot breakfast. Parking lot is well-lit and went all the way around the building with multiple entrance points.

The hardwood floors looked nice, but they cause sound to carry. I could hear hear people talking down the hall all night.
Partner
8/10
Excellent
25 Mar 2026
Amber
Be aware that you have to pay for parking at this hotel
even if you are a guest
10/10
Exceptional
23 Mar 2026
LaBria
I stayed here for 2 days and it was nice easy access to shuffle pick up from the airport for free. It was a overall nice experience.
Partner
10/10
Exceptional
20 Mar 2026
Joshua
Friendly Staff | Good Area | Clean Room | Cozy Atmosphere
Self
8/10
Excellent
20 Mar 2026
Antonio
There is a parking fee to a “third-party” that you pay by using a QR code. This is not advertised anywhere until you arrive.
10/10
Exceptional
18 Mar 2026
Sarah
My son and I were delayed and lucky enough to book a room at Tru. We enjoyed the snack bar, the pool table, and the large room. Every staff member we met was warm and welcoming.
Friends_and_family Family
10/10
Exceptional
18 Mar 2026
Shelli
The room was clean and the beds were so comfortable!
Family
10/10
Exceptional
17 Mar 2026
Glen
Knight did never made it to us was still at the airport thank goodness they had toothbrushes and paste at the front desk great shuttle service to the airport
8/10
Excellent
14 Mar 2026
Jil
Adequate hotel to stay at to shuttle to CLT
Friends_and_family Friends
10/10
Exceptional
13 Mar 2026
Christopher
Very nice stay
Partner
10/10
Exceptional
10 Mar 2026
Brenda
Room was clean and comfortable. Staff was friendly and hoful.
Partner
8/10
Excellent
09 Mar 2026
Amanda
We were never told how to access the WiFi but overheard the staff member telling another guest how to access it. Unfortunately it was our last night there
10/10
Exceptional
01 Mar 2026
Shannon
Simple, clean and comfortable.
10/10
Exceptional
28 Feb 2026
bryan
Clean, very nice breakfast.
Partner
10/10
Exceptional
23 Feb 2026
Monica
We booked last minute after a flight cancellation and was not sure what to expect. The room was very clean and fresh. We enjoyed the breakfast before we had to catch the shuttle back to the airport. My daughter loved both the waffle maker and the pancake maker. This was a good stay close to the airport.
Family_with_children
8/10
Excellent
17 Feb 2026
Thomas
Clean room, the lvp flooring was nice so you don't have to walk on dirty carpet, nice bathroom, the rollup shaded keep a good bit of light out.
Business Self
10/10
Exceptional
16 Feb 2026
Heather
Hotel was clean and comfortable. I booked late due to missing a connection flight. The shuttle to hotel from airport was quick and check in was easy. Desk staff was kind and helpful and provided us with needed items due to missing luggage. Shuttle drivers were great and personable as well. Room was clean, bed was comfortable and I love that shampoo, conditioner, body wash, hand soap, and lotion is provided!
Partner
10/10
Exceptional
13 Feb 2026
Susan
Clean room, airport shuttle
Leisure Family
10/10
Exceptional
03 Feb 2026
David
Excellent stay all around. Ryan and Patrick were wonderful!
8/10
Excellent
01 Feb 2026
kelly
Staff was great! Coffee in Lobby! Not a fan of the soap dispensers in rooms.
Self
8/10
Excellent
01 Feb 2026
Randy
Staff was great. Room was clean; bed was average and little seating - could use another chair
Business_and_leisure Partner
6/10
Pleasant
31 Jan 2026
Jimmy
Due to a winter storm Feen we were unable to make our trip, thus, we did not stay at your motel as planned. Is there a possibility of a refund?
10/10
Exceptional
27 Jan 2026
David
All
2/10
Poor
27 Jan 2026
Deborah
Im sure the place was nice. My flight was canceled. I did contact the hotel and they canceled the reservation. They said expedia would reimburse me
Partner
8/10
Excellent
27 Jan 2026
Madhukar
Room were clean, well appointed and everything was working great. The improvements that are needed to make it 5 star are:

1) The water flow is bit slow and thin in faucet as well as in the shower.
2) Breakfast choices are very basic (automated Pancakes, Fruits, Yogurt, Grit, Eggs, etc) and nothing exciting for Hilton standards. Some addition like Oatmeal, Croissant, Diabetic friendly items will make it feel and taste good.
Business
8/10
Excellent
26 Jan 2026
Cayla
Room was clean
8/10
Excellent
18 Jan 2026
Joy
Clean and polite
Leisure Partner
10/10
Exceptional
18 Jan 2026
Mallory
The room was clean, staff was very helpful, and loved the coffee bar!
Leisure Family
8/10
Excellent
18 Jan 2026
Graham
They don’t accept chime card for deposit. It’s a bank like any other so not sure why.
8/10
Excellent
17 Jan 2026
Ivan
All good
Business
10/10
Exceptional
13 Jan 2026
Cheryl
Check-in was easy and quick, room was very clean. Great shower and comfortable beds
Self
8/10
Excellent
12 Jan 2026
Maddie
Staff and shuttle to the airport were great!
Self
10/10
Exceptional
11 Jan 2026
Lakeema
Clean room and curteous front desk staff.
Leisure Self
10/10
Exceptional
11 Jan 2026
Stephen
Great hotel and friendly staff
10/10
Exceptional
07 Jan 2026
Troy
Nice clean room, hotel was clean, staff courteous
8/10
Excellent
03 Jan 2026
Sandy
The room was clean and relatively quiet, given its proximity to the airport. The design of the room is extremely convenient and much appreciated, from hooks for hanging to ample horizontal space on which to lay a suitcase.

The bathroom design is also super convenient, with the exception of the soap/shampoo/conditioner/lotion dispensers, which require a pretty strong squeeze to dispense the product. For arthritic hands, this is a challenging design.

Breakfast was adequate - with a few appreciated protein options - yogurt, precooked omelet, chicken sausage. The taste was okay and accomplished the purpose of having something before leaving for a full day.

Note the additional parking fee by a separate company. I'm not sure if I was charged $10 or $20 for one overnight stay of 12 hours. It would be preferable to roll the parking fee into the nightly charge.
Leisure Family
10/10
Exceptional
28 Dec 2025
Kelly
Easy fast check in , clean and comfortable. The room was well stocked with basics.

Location & surroundings

Tru By Hilton Charlotte Airport Lake Pointe
2227 Cascade Point Blvd, Suite B, Charlotte, United States

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Tru By Hilton Charlotte Airport Lake Pointe

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