Name: Sheraton Charlotte Airport Hotel
Address: 3315 Scott Futrell Drive, Charlotte, 28208, US

8/10

Excellent

14 Jul 2026

Lucille

Good and no complaints from me

Self

8/10

Excellent

14 Jul 2026

Jeremy

Took some time to get hot water in the shower

Business

10/10

Exceptional

13 Jul 2026

Silvin

It was nice no complaints

Partner

10/10

Exceptional

12 Jul 2026

Rosmery

Everything was excellent, thank you

4/10

Poor

12 Jul 2026

Amy

The front staff was nice. Check in was speedy. What I did not like was the amenities. We tried to get room service breakfast but was told “I am too busy. Please visit the restaurant”. The restaurant breakfast was $20 for a buffet style. This buffet was no different from continental breakfasts served for FREE at other hotels. A coffee was $3!!! I think for a price of a room, free coffee is not a big ask. I do not mind paying for breakfast either….but $20 was extremely greedy for what was available. I would never stay here again. I suggest people do research on the hotels and book here last…especially if you are a breakfast person like me.

Partner

10/10

Exceptional

12 Jul 2026

Rudolph

Front desk down to the housekeeping and maintenance staff were very nice and friendly. The gym could use more matching dumbbells and the cable machine definitely needs some work. Rooms were clean. The pool was up and running the entire time. It was a good stay.

Friends

10/10

Exceptional

12 Jul 2026

Patricia

Convenient to downtown Charlotte or the airport. Property is very clean, pretty and plenty of FREE parking!

Self

10/10

Exceptional

12 Jul 2026

Genevieve

O

10/10

Exceptional

12 Jul 2026

Blake

Great hotel! Friendly staff!

Friends_and_family Friends

10/10

Exceptional

11 Jul 2026

Randy

Great place to stay

Partner

6/10

Pleasant

11 Jul 2026

Randall

Staff was very friendly but overall the hotel itself is kind of dated.

Friends

10/10

Exceptional

09 Jul 2026

Julie

Needs updated

8/10

Excellent

08 Jul 2026

Juan

It was a good experience. The receptionist on duty was rude (considering that my flight got delayed 6 hours and I arrived at 3:00 a.m.) it was not nice to have a bad attitude when you want to have a nice rest. Bar servers were great and the food good too.

Self

10/10

Exceptional

07 Jul 2026

Sarah

Room was clean, and bar was great

Partner

10/10

Exceptional

07 Jul 2026

Suzanna

All was excellent.

Self

10/10

Exceptional

07 Jul 2026

Jennifer

We have stayed here many times as we fly from Charlotte and it is super convenient

Friends

10/10

Exceptional

06 Jul 2026

Crystal

I had a one night stay due to flight issues. The room was comfortable. I'm always hot so entering the room and it being cool was a plus. The bed was comfortable with the coolness of the room. I slept good.

Self

10/10

Exceptional

05 Jul 2026

laurie

Love the inside/outside pool and decor, love the 24/7 airport transport, comfortable bed, nice amenities in the room including refrigerator and tub

Partner

10/10

Exceptional

05 Jul 2026

Gary

Loved it!!

Family

10/10

Exceptional

03 Jul 2026

Kevin

Breakfast was hit and delicious I didn't like the room being by the elevator but the hotel was clean

10/10

Exceptional

03 Jul 2026

Emily

Only stayed for 2 night for our flight early in the morning but I loved everything about it. Very spacious rooms and the pool looked great but we didn’t get to use it unfortunately. The shower was fantastic had wonderful water pressure which I loved a lot :) Staff was very friendly and helped with any questions we had it was a wonderful stay!

Family

6/10

Pleasant

01 Jul 2026

Jill

We arrived late due to flight being cancelled and having unexpected overnight in Charlotte. The AC in the room wasn’t working properly, the sink had a leak, and the room was quite basic. We advised front desk of AC and leak at the sink at checkout early next morning. He said he would let someone know so the next person wouldn’t have the issues. I know it isn’t the front desk’s fault but there seemed to be no concern. $160 spent for hot accommodations.
The woman at the bar the evening we arrived was great. She balanced multiple people/groups due to cancelled flights all arriving at the same time. She made sure everyone was able to place food orders if needed at last call.

Partner

10/10

Exceptional

01 Jul 2026

Juan

We stayed one night and left early the next morning to catch a flight, so we didn't use these amenities. We did observe a good number of guests having fun at the pool and bar areas.

Partner

10/10

Exceptional

30 Jun 2026

Rhett

Room was very clean and the bar area was nice.

Partner

10/10

Exceptional

29 Jun 2026

Sharon

The staff at the main desk made our check in and out seamless. Very welcoming
We enjoyed the breakfast buffet, and other meals in the restaurant. The servers were nice and attentive to our needs. Especially Brandon and Mikayla.
The only critism we have is that no fresh coffee is available after breakfast, how is that possible? I was shocked. Seems shortsighted for what is quite a good restaurant
As for the overall experience because we came to Charlotte to rest, the beds, the quietness,and the pool turned out to be just what we needed.
Thank you for a great stay

4/10

Poor

28 Jun 2026

nelson

Expedia price was higher than my friends $144.
My toilet clogged and overflowed. Pool furniture was really cheap and uncomfortable.
Breakfast buffet was great though.

Friends

10/10

Exceptional

27 Jun 2026

Scott

Room was spacious with a great sitting area. Best hotel breakfast ever (included eggs, pancakes, etc). Oddly, the bathroom was small and lacked a counter for toiletries. Shuffle to/from the airport was great. Call after arriving and they will send the shuttle for you. Staff all very friendly and helpful.

Partner

10/10

Exceptional

26 Jun 2026

Kristin

H

8/10

Excellent

23 Jun 2026

JOHN

Staff were friendly & helpful. Room was clean & neat & relatively quiet, but worn.
Overall a very positive experience

Self

6/10

Pleasant

23 Jun 2026

David

The room I had smelt like someone smoked in there. I made sure I told the front desk and the a/c was loud

Family

10/10

Exceptional

23 Jun 2026

M.C.

Great place to stay prior to or after traveling. Hotel shuttle is every 30 minutes, and parking there is certainly cheaper than parking at the airport.

Partner

10/10

Exceptional

23 Jun 2026

Lori

Was perfect to go to the Bank of America Stadium

Friends

10/10

Exceptional

23 Jun 2026

Ricardo

Swimming pool seemed small, like for kiddies.

$55 early check-in fee.

Otherwise, stay was excellent, and restaurant food was delicious.

Family

4/10

Poor

23 Jun 2026

Jill

Pool was in terrible condition, dead bugs everywhere. No Umbrellas, furniture is in poor condition. In the room the sink faucet handle broke when turned on the first time, looks like someone siliconed it back in place. Reported the problem and was told someone would come fix it but they never did. When I told them on check out along with the tub faucet running a constant steam of water when the water was off but they didn't seem to care about either issue, they told me to report it to corporate and I might get some points on my account. This use to be a nice property but has gone down hill, stay somewhere else!

Friends_and_family Friends

6/10

Pleasant

22 Jun 2026

april

Had a fun time

Family_with_children

10/10

Exceptional

21 Jun 2026

Kieanna

Great stay ! Great environment will be back soon!

Partner

2/10

Poor

21 Jun 2026

Arnaud

Room was not clean, tables had plenty of dust, shower drain was clogged, same as toilet, causing water overflow. Called main line to bring extra towels but they never did.

Partner

6/10

Pleasant

20 Jun 2026

james

Ok for a 3 star hotel. Wouldn’t recommend

Self

6/10

Pleasant

17 Jun 2026

Diane

This was a great location for the airport. The lobby areas smelled great and looked clean. Our room was not very clean but we sucked it up since it was only one night. We saw our receipt and got charged $199 for using a channel that we did not realize there was additional charges for. I will be disputing that. The restaurant Oscars was good and had great service. Room service was friendly but lobby check in staff was not. Overall not great.

Friends_and_family Family

4/10

Poor

16 Jun 2026

Deborah

I paid for a King Deluxe room. It was anything but deluxe!

The fan on the air conditioning unit was running very loud. Kept me awake most of the night. Could not shut the fan off.

The faucet on the tub/shower was broken. Half of the handle was missing.

There was black mold around the bathroom sink in the faucet area.

The room was very dark and smelled like a motel room.

Self

10/10

Exceptional

15 Jun 2026

Clifford

Everything was exactly as expected

Friends_and_family Family

8/10

Excellent

15 Jun 2026

Mariluz

The room had a aircondictioner leaks but w everything else was good

6/10

Pleasant

14 Jun 2026

SHANNON

The hotel is a bit run down. Needs maintenance. There were some areas near the lobby that had torn carpet and exposed hardware. Just felt unkept and not to Sheraton standards.

Family_with_children

10/10

Exceptional

14 Jun 2026

Melissa

We have stayed here a few times while visiting our daughter and it’s always a great experience.

Partner

10/10

Exceptional

14 Jun 2026

james

Perfect for an early morning flight. Comfortable, safe, quiet within minutes of the airport

Family

10/10

Exceptional

13 Jun 2026

Barry Thomas

Everything was PERFECT!!

Family

10/10

Exceptional

13 Jun 2026

Roger

Would stay again.

Self

8/10

Excellent

13 Jun 2026

Michael

Good lobby and hotel bar. Nice staff, clean rooms, and good location near airport.

Self

10/10

Exceptional

12 Jun 2026

Justin

Great location short drive to the ball parks. Tucked away from a busy road. Great pool

Friends_and_family Family

8/10

Excellent

12 Jun 2026

Nancy

Have stayed twice. Very comfortable bed and pillows. Take your own water they charge 5.00 for the bottle in the room. 1st stay was amazing. Friendly staff nice room. This last stay when flushing the toilet there was a loud noise that continued sounding like almost fire alarm. The curtain would not close all way seemed stuck. The wall had some rough places. Seemed to be short on staff had to wait at desk a bit.

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Taquisha

Check in was smooth. Facilities and room were in excellent condition.

Partner

10/10

Exceptional

11 Jun 2026

Lois

We were just there to spend the night for a early AM flight but this is the second time I have stayed at this location and it works out perfect for me, The beds are comfy, the rooms were clean and quiet.

We called to get a pot of coffee in our room for the morning and were told by a young gentleman that we had to go down to get it but he called us back a few minutes later to say that they could bring us a pot. Thank goodness as I like to enjoy my morning coffee while getting ready. Overall I highly recommend and am planning my return in the fall.

Friends_and_family Friends

10/10

Exceptional

11 Jun 2026

Emily

My flight was rebooked with an overnight layover in Charlotte, so I booked this hotel. The 24-hour shuttle was super convenient and quick. The room and bathroom were super clean and comfy. The restaurant/bar was open till 11 p.m. and served real food and drinks; I had shrimp and grits which were delightful. The lobby decor and pool were beautiful, but the pool was closed for maintenance. Overall an excellent layover spot!

Self

10/10

Exceptional

11 Jun 2026

Linda

The hotel was perfect with nice clean large rooms and the best bed I've ever slept in! The lobby has a huge open feel and it's convenient to have a restaurant and bar right there if you're not in the mood to go out. Food was very good except the grilled Caesar salad (which is novel) was served with a bottled dressing which pretty much ruins a Caesar. So after tasting I scraped off the dressing and asked for a lemon slice and some olive oil. Such a shame, great idea but poor execution. For $14 for a Caesar salad dressing should be house made dressing not something you buy off the shelf. Chicken with cous cous was really yummy except the chicken was very overcooked...but it had a lemon butter sauce so that helped tremendously. Again execution us important. Nice big pour for wine which was great. Second time at this Sheraton and would stop again.

Partner

10/10

Exceptional

09 Jun 2026

DAVID

This hotel exceeded our expectations! Many airport hotels are basic and disappointing. The Sheraton at Charlotte airport was beautiful with spacious, clean rooms and comfortable beds. The staff was very friendly and the bar area had ample seating. Although we didn't use it, there was also a nice pool area.
We would definitely stay here again!

Family

10/10

Exceptional

08 Jun 2026

Tammy

Clean room, convenient location

Partner

10/10

Exceptional

06 Jun 2026

Bernice

The welcoming aroma of the hitwl was ao womdwrful. It was not l empowering. The staff was very helpful.

Family

10/10

Exceptional

06 Jun 2026

Karola

Clean lounge, rooms, comfortable bed, nice indoor/outdoor pool. Comfortable lounge

Friends

10/10

Exceptional

05 Jun 2026

Jean

Convenient for trips to and from the airport. They accept airline vouchers which fortunately I did not need but others in the lounge during my stay did. Shuttle services to and from the airport. The shuttle driver mentioned that they offered rides to and from a nearby Cracker Barrel. Likely very helpful to those using the paltry airline vouchers. If you aren’t limited to that voucher the hotel offering are worth the price.

10/10

Exceptional

04 Jun 2026

Thomas

We were just there for one night, but both thought the interior when you walk in the lobby, the restaurant / bar area, the elevators, the rooms and everything else we saw on our short stay were in great shape. I would recommend this hotel to anyone!

Partner

10/10

Exceptional

31 May 2026

Kimika

Must stay here was amazing. I couldn’t have asked for a better hotel to accommodate my needs and and amenity choices while in town. The staff was very helpful and I didn’t experience a bad moment. The pool area is amazing. I will definitely be back.

Self

6/10

Pleasant

28 May 2026

Michael

Due to the delay of an AA flight, we did not connect to the flight from CLT. To JAN. Had to find a hotel for one night at the last minutes. Sheraton airport hotel seems to be the right choice. However the pool was closed in the morning. Although the bed is comfortable but the room is dark, furniture’s are outdated. Overall needs renovations.

Partner

8/10

Excellent

27 May 2026

Claudia

Airconditioning was not working and made a terrible noise. Pollo not very clean, lots of debry and small floating dirt.

8/10

Excellent

25 May 2026

Margaret

I was very disappointed that we had to pay extra to park there. If I knew I would have stayed at one that included it. If you are staying in the hotel it should not be an extra charge.

Family

8/10

Excellent

25 May 2026

PATRICIA

My room had to be changed, I do not like adjoining rooms, the 2nd room, the air conditioner was not working in that room, so I requested my room be changed again.
Front desk staff who assisted me with the room change, I was now going to my 3rd room, did not seem to realize the importance of a working air conditioner.
Other thank that issue and attitude from front desk staff everything else was fine.

Family_with_children

10/10

Exceptional

25 May 2026

Michael

The staff was awesome and the hotel was very clean. Great place to stay.

Self

8/10

Excellent

25 May 2026

Tonya

Convenient to the airport and local area. Nice staff, large room.

Partner

10/10

Exceptional

24 May 2026

Shawn

It was clean and helpful staff. The room size was not that big for family of four.

10/10

Exceptional

24 May 2026

Jean

Convenient proximity to the airport with shuttle service to and from. A full service restaurant and bar. Kids seemed to enjoy the pool. The only downside I experienced was the lukewarm food on the breakfast buffet. I suspect if I took the time to mention it that would have been corrected. I’ll stay again!

Self

4/10

Poor

24 May 2026

Tina

Front staff desk was very friendly and helpful..however the driver for the airport was very rude.
The room was very clean and comfortable but the heat did not work and room was cold.
The breakfast buffet had a lot to choose from but food was not warm.

Family

10/10

Exceptional

24 May 2026

Amanda

Great spot to easily access concert venue!

Partner

10/10

Exceptional

24 May 2026

Grady Douglas

Room was very nice,pool was well kept and very refreshing. Staff extremely helpful and well informed, and the restaurant was over the top. Great nights stay, especially after flight delays and missed connection, this hotel is very caring and made a miserable cancellation and delayed trip so much better. Thank you

Family_with_children

10/10

Exceptional

23 May 2026

Julie

The pool was great,

Family_with_children

10/10

Exceptional

23 May 2026

DENNIS

.

Family

6/10

Pleasant

21 May 2026

Ellen

The hotel is very dated. Peeling wallpaper etc. The air conditioning took forever to cool off the room. The television only worked half the time. The food was not great. The staff was friendly. Only chose this hotel due to it location to a place we were going. Would not stay again.

Partner

10/10

Exceptional

21 May 2026

Geri

The staff went out of their way to make sure that our stay was wonderful. Really appreciate the gentle Manager, Tara, and her team.

Partner

6/10

Pleasant

19 May 2026

Michael

This hotel is looking pretty tired in all areas, the ‘executive lounge’ is just dreadful and fails to live up the name in any respect.

Self

8/10

Excellent

18 May 2026

James

Shuttle driver left his shift early so we waited 45 minutes after calling for pickup. Room was fine. Paint and rugs look in need of a face lift.

Family

10/10

Exceptional

18 May 2026

Mark

The front desk staff were helpful, fun, and engaging. The indoor/outdoor pool was very inviting. Our server at the restaurant was very kind and took great care of us. The chipped salad and Old Fashions we delicious.

Partner

10/10

Exceptional

17 May 2026

Christina

Everything was great. It just would’ve been nice if our rooms had a microwave.

Friends_and_family Friends

10/10

Exceptional

17 May 2026

Fredrick

The Hotel Clerk was very amendable to me for early check in.

Self

10/10

Exceptional

16 May 2026

Marco

$50 to park our car there for a week. Free shuttle drop off and pickup from the airport

Family_with_children

8/10

Excellent

13 May 2026

Evan

Staff was helpful and the late night bar had good food and friendly staff. Though the walls of the rooms were thin and I could hear my neighbors and the hallways quite loudly

10/10

Exceptional

12 May 2026

Telmo

Excellent

Partner

6/10

Pleasant

11 May 2026

Elizabeth

Everything great except when we returned and waited for an hour for hotel shuttle from airport to collect our car. We thought the shuttle was on half hour schedule and should have gotten taxi or Uber.

10/10

Exceptional

08 May 2026

Charlene

Clean and friendly staff. The airport shuttle was a life saver!

Family_with_children

10/10

Exceptional

07 May 2026

Erica

Great airport stay!

10/10

Exceptional

06 May 2026

Rebecca

Clean room, nice restaurant & friendly staff

Partner

6/10

Pleasant

05 May 2026

Randall

The 1970's want their hotel back. Should be called the Disco Sheraton!

10/10

Exceptional

05 May 2026

Lewis

All round brilliant, apart from the miserable shuttle driver couldn’t even manage a hello.

Self

10/10

Exceptional

04 May 2026

David

Great stat highly recommended

Friends_and_family Friends

8/10

Excellent

04 May 2026

Jeffrey Robert

An airport hotel that, if you don’t have a car, you will hardly get out of. There is nowhere to walk to nearby and all sides are bounded by highways. But you’re a short Uber or Lyft to the downtown area which has more to see and far more dining options. Rooms were clean, bed was comfy, staff was superb. Only mark down for me was the gym had a bunch of missing weights (ya really need two of each weight, not one!) and could have used another multi body part machine and a bench that one could do arm curls on. Cardio was sufficient. The shuttle to/from the airport was nice. And, amazingly, the gas station next to the property had far better coffee - beans ground fresh when you order, brewed right there. Who knew.

Self

10/10

Exceptional

04 May 2026

Christine

The airport shuttle worked well. Room was clean. Did not have breakfast

Self

10/10

Exceptional

02 May 2026

Tavares

Great stay

Partner

8/10

Excellent

02 May 2026

Kimberly

Great proximity to the airport. Cool lobby and comfortable room.

8/10

Excellent

01 May 2026

Kirk

Nice

8/10

Excellent

01 May 2026

Jeremy

Overall, pleasant stay. The pool and bar areas were nice. Bed was comfy. Only negative observation, if you're going to have windows to see the inside of the hotel from the elevator, make sure you clean up all the cobwebs which were an eyesore.

8/10

Excellent

29 Apr 2026

Nathaniel

Staff were friendly and polite

Family

8/10

Excellent

27 Apr 2026

Katherine

Property was beautiful and well kept, like other sheraton properties I have stayed in. Staff was friendly and it felt safe and clean. The only issues I had, was the spectrum service in my room. It didn't work and the walls were very thin. I could hear the man coughing all night in the roommate to mine and could hear a dog barking in the middle of the night. Other than those 2 things, it was a great stay

Self

10/10

Exceptional

27 Apr 2026

Kris Martin

Friendly staff and clean accommodations!

Family