Sheraton Charlotte Airport Hotel

6/10

Pleasant

20 Jun 2026

james

Ok for a 3 star hotel. Wouldn’t recommend

Self

6/10

Pleasant

17 Jun 2026

Diane

This was a great location for the airport. The lobby areas smelled great and looked clean. Our room was not very clean but we sucked it up since it was only one night. We saw our receipt and got charged $199 for using a channel that we did not realize there was additional charges for. I will be disputing that. The restaurant Oscars was good and had great service. Room service was friendly but lobby check in staff was not. Overall not great.

Friends_and_family Family

4/10

Poor

16 Jun 2026

Deborah

I paid for a King Deluxe room. It was anything but deluxe!

The fan on the air conditioning unit was running very loud. Kept me awake most of the night. Could not shut the fan off.

The faucet on the tub/shower was broken. Half of the handle was missing.

There was black mold around the bathroom sink in the faucet area.

The room was very dark and smelled like a motel room.

Self

10/10

Exceptional

15 Jun 2026

Clifford

Everything was exactly as expected

Friends_and_family Family

8/10

Excellent

15 Jun 2026

Mariluz

The room had a aircondictioner leaks but w everything else was good

6/10

Pleasant

14 Jun 2026

SHANNON

The hotel is a bit run down. Needs maintenance. There were some areas near the lobby that had torn carpet and exposed hardware. Just felt unkept and not to Sheraton standards.

Family_with_children

10/10

Exceptional

14 Jun 2026

Melissa

We have stayed here a few times while visiting our daughter and it’s always a great experience.

Partner

10/10

Exceptional

14 Jun 2026

james

Perfect for an early morning flight. Comfortable, safe, quiet within minutes of the airport

Family

10/10

Exceptional

13 Jun 2026

Barry Thomas

Everything was PERFECT!!

Family

10/10

Exceptional

13 Jun 2026

Roger

Would stay again.

Self

8/10

Excellent

13 Jun 2026

Michael

Good lobby and hotel bar. Nice staff, clean rooms, and good location near airport.

Self

10/10

Exceptional

12 Jun 2026

Justin

Great location short drive to the ball parks. Tucked away from a busy road. Great pool

Friends_and_family Family

8/10

Excellent

12 Jun 2026

Nancy

Have stayed twice. Very comfortable bed and pillows. Take your own water they charge 5.00 for the bottle in the room. 1st stay was amazing. Friendly staff nice room. This last stay when flushing the toilet there was a loud noise that continued sounding like almost fire alarm. The curtain would not close all way seemed stuck. The wall had some rough places. Seemed to be short on staff had to wait at desk a bit.

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Taquisha

Check in was smooth. Facilities and room were in excellent condition.

Partner

10/10

Exceptional

11 Jun 2026

Lois

We were just there to spend the night for a early AM flight but this is the second time I have stayed at this location and it works out perfect for me, The beds are comfy, the rooms were clean and quiet.

We called to get a pot of coffee in our room for the morning and were told by a young gentleman that we had to go down to get it but he called us back a few minutes later to say that they could bring us a pot. Thank goodness as I like to enjoy my morning coffee while getting ready. Overall I highly recommend and am planning my return in the fall.

Friends_and_family Friends

10/10

Exceptional

11 Jun 2026

Emily

My flight was rebooked with an overnight layover in Charlotte, so I booked this hotel. The 24-hour shuttle was super convenient and quick. The room and bathroom were super clean and comfy. The restaurant/bar was open till 11 p.m. and served real food and drinks; I had shrimp and grits which were delightful. The lobby decor and pool were beautiful, but the pool was closed for maintenance. Overall an excellent layover spot!

Self

10/10

Exceptional

11 Jun 2026

Linda

The hotel was perfect with nice clean large rooms and the best bed I've ever slept in! The lobby has a huge open feel and it's convenient to have a restaurant and bar right there if you're not in the mood to go out. Food was very good except the grilled Caesar salad (which is novel) was served with a bottled dressing which pretty much ruins a Caesar. So after tasting I scraped off the dressing and asked for a lemon slice and some olive oil. Such a shame, great idea but poor execution. For $14 for a Caesar salad dressing should be house made dressing not something you buy off the shelf. Chicken with cous cous was really yummy except the chicken was very overcooked...but it had a lemon butter sauce so that helped tremendously. Again execution us important. Nice big pour for wine which was great. Second time at this Sheraton and would stop again.

Partner

10/10

Exceptional

09 Jun 2026

DAVID

This hotel exceeded our expectations! Many airport hotels are basic and disappointing. The Sheraton at Charlotte airport was beautiful with spacious, clean rooms and comfortable beds. The staff was very friendly and the bar area had ample seating. Although we didn't use it, there was also a nice pool area.
We would definitely stay here again!

Family

10/10

Exceptional

08 Jun 2026

Tammy

Clean room, convenient location

Partner

10/10

Exceptional

06 Jun 2026

Bernice

The welcoming aroma of the hitwl was ao womdwrful. It was not l empowering. The staff was very helpful.

Family

10/10

Exceptional

06 Jun 2026

Karola

Clean lounge, rooms, comfortable bed, nice indoor/outdoor pool. Comfortable lounge

Friends

10/10

Exceptional

05 Jun 2026

Jean

Convenient for trips to and from the airport. They accept airline vouchers which fortunately I did not need but others in the lounge during my stay did. Shuttle services to and from the airport. The shuttle driver mentioned that they offered rides to and from a nearby Cracker Barrel. Likely very helpful to those using the paltry airline vouchers. If you aren’t limited to that voucher the hotel offering are worth the price.

10/10

Exceptional

04 Jun 2026

Thomas

We were just there for one night, but both thought the interior when you walk in the lobby, the restaurant / bar area, the elevators, the rooms and everything else we saw on our short stay were in great shape. I would recommend this hotel to anyone!

Partner

10/10

Exceptional

31 May 2026

Kimika

Must stay here was amazing. I couldn’t have asked for a better hotel to accommodate my needs and and amenity choices while in town. The staff was very helpful and I didn’t experience a bad moment. The pool area is amazing. I will definitely be back.

Self

6/10

Pleasant

28 May 2026

Michael

Due to the delay of an AA flight, we did not connect to the flight from CLT. To JAN. Had to find a hotel for one night at the last minutes. Sheraton airport hotel seems to be the right choice. However the pool was closed in the morning. Although the bed is comfortable but the room is dark, furniture’s are outdated. Overall needs renovations.

Partner

8/10

Excellent

27 May 2026

Claudia

Airconditioning was not working and made a terrible noise. Pollo not very clean, lots of debry and small floating dirt.

8/10

Excellent

25 May 2026

Margaret

I was very disappointed that we had to pay extra to park there. If I knew I would have stayed at one that included it. If you are staying in the hotel it should not be an extra charge.

Family

8/10

Excellent

25 May 2026

PATRICIA

My room had to be changed, I do not like adjoining rooms, the 2nd room, the air conditioner was not working in that room, so I requested my room be changed again.
Front desk staff who assisted me with the room change, I was now going to my 3rd room, did not seem to realize the importance of a working air conditioner.
Other thank that issue and attitude from front desk staff everything else was fine.

Family_with_children

10/10

Exceptional

25 May 2026

Michael

The staff was awesome and the hotel was very clean. Great place to stay.

Self

8/10

Excellent

25 May 2026

Tonya

Convenient to the airport and local area. Nice staff, large room.

Partner

10/10

Exceptional

24 May 2026

Shawn

It was clean and helpful staff. The room size was not that big for family of four.

10/10

Exceptional

24 May 2026

Jean

Convenient proximity to the airport with shuttle service to and from. A full service restaurant and bar. Kids seemed to enjoy the pool. The only downside I experienced was the lukewarm food on the breakfast buffet. I suspect if I took the time to mention it that would have been corrected. I’ll stay again!

Self

4/10

Poor

24 May 2026

Tina

Front staff desk was very friendly and helpful..however the driver for the airport was very rude.
The room was very clean and comfortable but the heat did not work and room was cold.
The breakfast buffet had a lot to choose from but food was not warm.

Family

10/10

Exceptional

24 May 2026

Amanda

Great spot to easily access concert venue!

Partner

10/10

Exceptional

24 May 2026

Grady Douglas

Room was very nice,pool was well kept and very refreshing. Staff extremely helpful and well informed, and the restaurant was over the top. Great nights stay, especially after flight delays and missed connection, this hotel is very caring and made a miserable cancellation and delayed trip so much better. Thank you

Family_with_children

10/10

Exceptional

23 May 2026

Julie

The pool was great,

Family_with_children

10/10

Exceptional

23 May 2026

DENNIS

.

Family

6/10

Pleasant

21 May 2026

Ellen

The hotel is very dated. Peeling wallpaper etc. The air conditioning took forever to cool off the room. The television only worked half the time. The food was not great. The staff was friendly. Only chose this hotel due to it location to a place we were going. Would not stay again.

Partner

10/10

Exceptional

21 May 2026

Geri

The staff went out of their way to make sure that our stay was wonderful. Really appreciate the gentle Manager, Tara, and her team.

Partner

6/10

Pleasant

19 May 2026

Michael

This hotel is looking pretty tired in all areas, the ‘executive lounge’ is just dreadful and fails to live up the name in any respect.

Self

8/10

Excellent

18 May 2026

James

Shuttle driver left his shift early so we waited 45 minutes after calling for pickup. Room was fine. Paint and rugs look in need of a face lift.

Family

10/10

Exceptional

18 May 2026

Mark

The front desk staff were helpful, fun, and engaging. The indoor/outdoor pool was very inviting. Our server at the restaurant was very kind and took great care of us. The chipped salad and Old Fashions we delicious.

Partner

10/10

Exceptional

17 May 2026

Christina

Everything was great. It just would’ve been nice if our rooms had a microwave.

Friends_and_family Friends

10/10

Exceptional

17 May 2026

Fredrick

The Hotel Clerk was very amendable to me for early check in.

Self

10/10

Exceptional

16 May 2026

Marco

$50 to park our car there for a week. Free shuttle drop off and pickup from the airport

Family_with_children

8/10

Excellent

13 May 2026

Evan

Staff was helpful and the late night bar had good food and friendly staff. Though the walls of the rooms were thin and I could hear my neighbors and the hallways quite loudly

10/10

Exceptional

12 May 2026

Telmo

Excellent

Partner

6/10

Pleasant

11 May 2026

Elizabeth

Everything great except when we returned and waited for an hour for hotel shuttle from airport to collect our car. We thought the shuttle was on half hour schedule and should have gotten taxi or Uber.

10/10

Exceptional

08 May 2026

Charlene

Clean and friendly staff. The airport shuttle was a life saver!

Family_with_children

10/10

Exceptional

07 May 2026

Erica

Great airport stay!

10/10

Exceptional

06 May 2026

Rebecca

Clean room, nice restaurant & friendly staff

Partner

6/10

Pleasant

05 May 2026

Randall

The 1970's want their hotel back. Should be called the Disco Sheraton!

10/10

Exceptional

05 May 2026

Lewis

All round brilliant, apart from the miserable shuttle driver couldn’t even manage a hello.

Self

10/10

Exceptional

04 May 2026

David

Great stat highly recommended

Friends_and_family Friends

8/10

Excellent

04 May 2026

Jeffrey Robert

An airport hotel that, if you don’t have a car, you will hardly get out of. There is nowhere to walk to nearby and all sides are bounded by highways. But you’re a short Uber or Lyft to the downtown area which has more to see and far more dining options. Rooms were clean, bed was comfy, staff was superb. Only mark down for me was the gym had a bunch of missing weights (ya really need two of each weight, not one!) and could have used another multi body part machine and a bench that one could do arm curls on. Cardio was sufficient. The shuttle to/from the airport was nice. And, amazingly, the gas station next to the property had far better coffee - beans ground fresh when you order, brewed right there. Who knew.

Self

10/10

Exceptional

04 May 2026

Christine

The airport shuttle worked well. Room was clean. Did not have breakfast

Self

10/10

Exceptional

02 May 2026

Tavares

Great stay

Partner

8/10

Excellent

02 May 2026

Kimberly

Great proximity to the airport. Cool lobby and comfortable room.

8/10

Excellent

01 May 2026

Kirk

Nice

8/10

Excellent

01 May 2026

Jeremy

Overall, pleasant stay. The pool and bar areas were nice. Bed was comfy. Only negative observation, if you're going to have windows to see the inside of the hotel from the elevator, make sure you clean up all the cobwebs which were an eyesore.

8/10

Excellent

29 Apr 2026

Nathaniel

Staff were friendly and polite

Family

8/10

Excellent

27 Apr 2026

Katherine

Property was beautiful and well kept, like other sheraton properties I have stayed in. Staff was friendly and it felt safe and clean. The only issues I had, was the spectrum service in my room. It didn't work and the walls were very thin. I could hear the man coughing all night in the roommate to mine and could hear a dog barking in the middle of the night. Other than those 2 things, it was a great stay

Self

10/10

Exceptional

27 Apr 2026

Kris Martin

Friendly staff and clean accommodations!

Family

10/10

Exceptional

26 Apr 2026

Cynthia

Feels like vacation.

Partner

8/10

Excellent

24 Apr 2026

Heather

Visiting for a local concert for my daughters birthday. Our room was clean and the beds were comfy. The pool was cold and the hot tub is out of order which was a main reason for choosing this hotel. Online this place looks like a resort, However the pool was a major selling point for this trip and it was very cold. The staff here were amazing. We had lunch there and the food was great. We had to switch rooms due to our AC unit leaking and the maintenance man Tom was very helpful and friendly. The housekeeping staff were very friendly and supplied us with fresh towels. Overall it was a nice stay. We likely wouldn't return but only due to the area has so many other options for nicer pool areas.

Friends_and_family Family

10/10

Exceptional

23 Apr 2026

Elizabeth

Very clean and comfortable

Friends_and_family Family

8/10

Excellent

21 Apr 2026

Lamar

Too expensive!

Self

8/10

Excellent

20 Apr 2026

William

People are very nice!

10/10

Exceptional

19 Apr 2026

Theresa

Clean

Self

6/10

Pleasant

18 Apr 2026

Kristine Marie

Didn’t clean our room every day, asked for housekeeping to take the dirty towels and provide new and she had had attitude about it, although she took them and provided clean ones. Otherwise it was a pleasant stay

Family

8/10

Excellent

17 Apr 2026

LaCresu

Staff was polite and ready to serve, and the hotel itself was just hb

8/10

Excellent

16 Apr 2026

Sedric

The room was very clean. The staff made sure we kept clean wash clothes and towels. The only thing was the pool water was ice cold, so a lot of people didn’t get in.

Partner

10/10

Exceptional

15 Apr 2026

Jason

Just stayed one day but was perfect. No complaints at all. Would stay again

10/10

Exceptional

14 Apr 2026

Marlie

Awesome hotel and staff!

10/10

Exceptional

14 Apr 2026

Monique

Breakfast was amazing

Self

10/10

Exceptional

13 Apr 2026

Ameka

Yes everything was excellent.

10/10

Exceptional

12 Apr 2026

Elana

The room was clean and nice.The beds wer so comfy. The indoor/outdoor pool was freezing even though I was told it was heated.The area around the pool was comfy,nice place to hang out

Family_with_children

10/10

Exceptional

12 Apr 2026

Maria

Rooms where a little dusty but for the overall rating, the employees where fantastic and the room was comfortable. I love the airport shuttle however it does get a little busy.

Self

10/10

Exceptional

10 Apr 2026

Jessica

Clean room and friendly staff

4/10

Poor

08 Apr 2026

Claus

The hotel is in such need of a renovation, properly one of the worst hotel rooms I have ever stayed in.

8/10

Excellent

07 Apr 2026

Laurie

Welcoming to pets
The TV did not work in my room. It took 30 minutes for maintenance to arrive only to confirm it didn't work. The worker left to find a new room remote, which took another 30 minutes when he returned that remote didn't work and he left again. Finally, I received a remote to work the TV after well over an hour.

Self

10/10

Exceptional

06 Apr 2026

Jessica

Excellent hotel stay, friendly service, nice value and the shuttle to the airport runs every half hour so that was awesome. A really great breakfast --I paid via Expedia to get that and the hotel couldn't see I had added that, but it was easy to handle.

Family

10/10

Exceptional

06 Apr 2026

Alexandria

second visit. Loved the property. pool is cute, small and quiet. quick responsive staff to issues.

Family_with_children

6/10

Pleasant

06 Apr 2026

Rita

Bathroom needs upgrades. Our faucets wouldn't turn

Family

10/10

Exceptional

01 Apr 2026

Nancy

Clean comfortable and friendly

Friends_and_family Family

4/10

Poor

01 Apr 2026

Jazmine

My experience with the front desk was unfortunately horrible & the customer service from 2 employees in particular was awful.

Family

10/10

Exceptional

31 Mar 2026

Inglis

The room was spacious and clean , quiet and conveniently located for the airport. The food was a little disappointing in the restaurant.

Partner

10/10

Exceptional

29 Mar 2026

William

we stayed between flight and it was perfect
the shuttle made everything easy
the seemed to have anticipated everything

Partner

8/10

Excellent

24 Mar 2026

Timothy

Hotel is very clean and well maintained. Bed is comfortable. Fitness room is really lacking. HVAC system in room was a little loud and woke me during the night

8/10

Excellent

21 Mar 2026

Benton

Checked in and notified attendant we would need the 5:30am airport shuttle. Bed was comfortable but next to the pool which stays lighted all night and the curtains didn’t fully block it out. Arrived in the lobby at 5:29 to see the shuttle leave the parking lot without us. The attendant was unconcerned and stated “that’s why we tell you to arrive early”. An unanticipated delay and $15 uber ride. Not happy.

10/10

Exceptional

21 Mar 2026

Isaac

Perfect hotel for airport overnight stay. Good rooms , good food. 7 minutes from the airport with a good shuttle service

10/10

Exceptional

19 Mar 2026

Jodi

Clean room

Partner

8/10

Excellent

18 Mar 2026

David

Nice spot at a decent price. Certainly beautiful at night. Only concern was old and VERY loud heating/A/C unit. Very loud.

Self

8/10

Excellent

16 Mar 2026

Janet S.

Room noise was disruptive to sleep

10/10

Exceptional

15 Mar 2026

Brennan

Quick shuttle ride to/from the airport. Hotel looked nice and we had a good sleep before heading back to the airport. 24hr shuttle is a plus for this hotel that many don’t offer.

8/10

Excellent

15 Mar 2026

Mark

Very nice hotel. Close to the airport. Staff were all very nice. Restaurant was very good.

10/10

Exceptional

13 Mar 2026

Carrie

Great hotel. Lovely staff. Excellent bus to airport. Very convenient

Friends

8/10