Name: Hyatt Place Charlotte Airport Billy Graham Parkway
Address: 2950 Oak Lake Boulevard, Charlotte, 28208, US

2/10

Poor

04 Aug 2026

Cynthia

I have stayed at Hyatt Place properties before and this location was by far the worst. The initial room that we were in smelled like smoke and vomit. The front desk offered to spray or give us another room. I decided to take a new room. Second room was also nasty. The couch has stains that appeared to be dried blood, crumbs on the floor, brown stains on the wash cloths and unpleasant smell!!!

2/10

Poor

02 Aug 2026

Jodyann

I am writing to express my disappointment regarding my recent stay at **Hyatt Place Charlotte Airport/Billy Graham Parkway. Unfortunately, the condition of my room was unacceptable and did not meet the level of cleanliness or comfort that any paying guest should expect.

Upon entering the room, I immediately noticed several cleanliness issues\. There were ants in the bathroom, a dead roach in the room, and a large juice stain on the carpet\. It was obvious that the carpet had not been properly vacuumed or cleaned\. Based on its condition, I believe the carpet either needs a professional deep cleaning or should be replaced altogether\.

In addition, the bed sheets appeared worn and unsanitary\. Clean, fresh bedding is one of the most basic expectations when staying at a hotel, and I was very disappointed by their condition\. I strongly recommend replacing old sheets with brand\-new ones to ensure guests feel comfortable and confident in the cleanliness of their rooms.

My family and I chose to stay at your hotel expecting a clean, safe, and sanitary environment. Considering how expensive hotel rooms have become, it is unacceptable to pay premium prices for accommodations that are not properly maintained. No guest should have to worry about insects, pests, stained carpets, or questionable bedding during their stay.

Please also be advised that I booked this reservation through **Expedia**, and I will be reaching out to them as well regarding this matter.

8/10

Excellent

02 Aug 2026

Marta

The rooms are great and the staff helpful. The main reason why I gave 4 stars is because you have to pay for parking. We have stayed in many airport hotels around Charlotte in the past, including this one, and have never had to pay for parking during our stay, we were not expecting it (though to be fair it doesn’t say free parking anywhere). For city hotels I understand, but not for an office park near an airport with many empty office lots around.

There also used to be a pool at this hotel that was covered up and turned into a seating area. There are still photos with the pool, not the hotel’s fault but just wanted to make others who stayed here in the past aware. There are two almost identical Hyatt Places next to each other, but they have different features, so make sure to check them carefully in the listing.

4/10

Poor

27 Jul 2026

Julie

The hotel employees are so loud. The reception clerk and two housekeeping workers talked loudly for 30 minutes in the lobby during breakfast, and the two housekeeping workers outside our room were also talking very loudly in the hall during the morning. Otherwise, the hotel is fairly quiet.

8/10

Excellent

25 Jul 2026

Brittney

Dislikes that I had to pay for parking but everything else was nice

10/10

Exceptional

24 Jul 2026

Joyce

Room stayed clean but make sure that you try to park in the front . Someone’s car was broken into via smashing the window. They only have working cameras on the patio.. none in the back

8/10

Excellent

24 Jul 2026

Olivia

Nice space in rooms

2/10

Poor

24 Jul 2026

Whitney

I had a horrible experience at this hotel and would not recommend it to anyone. Shortly after arriving we discovered two bed bugs and immediately took pictures to show the front desk. The staff did not seem to care and in fact gave us attitude about the situation. Luckily Expedia refunded us and we were able to relocate.

8/10

Excellent

23 Jul 2026

Kemet

Great stay! I will be back

10/10

Exceptional

20 Jul 2026

Christina

The parking I wouldn’t want to come back to the same hotel if I have to pay for parking cause you gotta pay for everything else it’s just extra which y’all are a really nice hotel other than that yall are a good hotel

Self

10/10

Exceptional

20 Jul 2026

Antwenette

Ghj

8/10

Excellent

19 Jul 2026

Terrell

I like the fact that the room was spacious but I did not like the fact that we had to pay for parking in an opened parking lot

Partner

8/10

Excellent

19 Jul 2026

Michelle

Nice clean rooms. Friendly and efficient staff. Beds not super comfortable and the AC isn’t central air so room felt damp but for the price I was very satisfied.

Self

4/10

Poor

19 Jul 2026

crystal

Shuttle: great. Sent us a track my shuttle so we knew where it was

Room: bathroom layout is strange. If you go in, very hard to close the door because the toilet is right there and you have to navigate your body oddly.

Our room was number 103 and the exterior light, of 10000 sons, was pointed at our room. We didn’t think much of it into night time, when even the blackout curtain didn’t block the light. At 1230 am it still felt like daytime in our room.

Every time you’d roll over to face the window, the shock of the bright light would wake us.

Solution: blackout curtain all the way to the ceiling and floor or be sure to request a room that doesn’t have an exterior light facing it

10/10

Exceptional

18 Jul 2026

Yasmin

The hotel was well maintained and clean, just a little wear and tear, and the hallway carpet needed to be cleaned. My room smelled fresh and clean when I arrived. The bathroom was small, and I didn't like the sink being outside the bathroom. The breakfast was nice and the staff were amazing. The staff was very accommodating, helpful, and friendly. I would stay there again.

Partner

8/10

Excellent

18 Jul 2026

Daniel S

Clean room, sofa was unexpected but very welcome.

Partner

10/10

Exceptional

17 Jul 2026

Alicia

We stayed for a night, friendly staff, spacious room and the Breakfast buffet was great!

Family_with_children

10/10

Exceptional

16 Jul 2026

James and Stephanie

Breakfast was hot and great selection. Didn’t drink at the bar but was a bonus if you didn’t want to drive around an area you are not familiar with. Staff was welcoming. No pool☹️

8/10

Excellent

16 Jul 2026

Stephanie

The only issue I had was with the Expedia listing. I'm a frequent Hyatt hotel visitor, so I didn't review the pictures for confirmation, but the Expedia listing said that this hotel had an outdoor swimming. It was of great disappointment when I went to check in and I asked the pool hours and the front desk employee told me and my family that there was no pool. I couldn't get upset because it wasn't his fault, it was Expedia's listing. When I went to double check, it's still there as one of the top 3 amenities.
Besides that everything was good, nice staff, quick service, clean and comfortable rooms.

Family_with_children

10/10

Exceptional

16 Jul 2026

Desiree

No issues with the property

Partner

8/10

Excellent

15 Jul 2026

Jennifer

Airport shuttle was very frustrating. Called for ride as directed on website. Waited and waited for ride, many others came, went and returned again before ours. Time from waiting for shuttle to arrival at hotel + hotel check in was near 1.5hr total (only 2 miles away from airport). Check in @ hotel was lengthy. Only one person working desk. Extremely nice gentlemen, did apologize for wait time but definitely needed more help. All restaurants closed by time we arrived within walking distance. Room clean and spacious, quiet. Breakfast offered but not until 7am. Most hotels complimentary bfast starts 630, so not as helpful if catching early morning flight (airport hotel).

Family_with_children

8/10

Excellent

13 Jul 2026

Paul

Close to CLT Airport

Partner

6/10

Pleasant

12 Jul 2026

victoria

They didn’t clean my room!

Self

10/10

Exceptional

08 Jul 2026

Eric

I had a wonderful stay at the Hilton Garden Inn. The hotel was clean, comfortable, and the staff was friendly and welcoming throughout my visit. One of the highlights was the on-site restaurant—it had a great atmosphere, excellent food, and made it so convenient to enjoy a nice meal without leaving the hotel. Overall, it was a fantastic experience, and I would definitely stay here again. Highly recommended! Oh and the AC actually works unlike other hotels in NYC

Self

8/10

Excellent

08 Jul 2026

Pamela

The front desk staff (carol) and another woman were exceptionally welcoming and kind after a long day of travel!

8/10

Excellent

06 Jul 2026

Janet

When I book and it says total price, then that is what I expect. After arriving, I was told there was a $12 parking fee. I recently stayed at another Hyatt in CLT and that was never brought up. Thankfully, the staff waived it.

6/10

Pleasant

06 Jul 2026

James

Sectional in the seating area was rather dirty and stained. Looked old. The staff, however, was helpful and courteous.

Self

10/10

Exceptional

05 Jul 2026

Nawef

Great for a night

10/10

Exceptional

05 Jul 2026

Imeka

Very nice and quiet place to stay

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

vivian

Room is spacious, staff very helpful, breakfast is plentiful.

Self

10/10

Exceptional

30 Jun 2026

Esatiale

My travel experience was amazing the staff at the front desk AJ Williams was great with accommodations making sure that we had what we needed.

Friends

8/10

Excellent

30 Jun 2026

sharonda

Good selection of breakfast foods loved the guacamole

Family

10/10

Exceptional

26 Jun 2026

Robyn

The staff were extremely friendly and helpful, especially Carol. The room was clean. Breakfast was great! The atmosphere at the hotel was warm and friendly. I will definitely stay here again.

Family_with_children

8/10

Excellent

25 Jun 2026

Sean

Our stay was wonderful and everything was exactly as I expected. I will definitely be returning in the future and stay at this location.

6/10

Pleasant

17 Jun 2026

Joseph

Front desk had a super difficult time finding reservation, manager was helpful and stepped in to assist

Self

10/10

Exceptional

14 Jun 2026

Luke

Had to book a hotel last minute after my flight got cancelled around 11pm. They were helpful and had an airport shuttle just schedule it at the front desk. Breakfast was pretty good too and included

Self

8/10

Excellent

14 Jun 2026

Wilbert

The hotel room was clean and our floor was extremely quiet staff was very welcoming and friendly no complaints but one if they only get some new carpet they would’ve gotten 5 ⭐️ out of me.

Partner

10/10

Exceptional

11 Jun 2026

Sarah

Large and very clean room. Extremely helpful and friendly staff. Great breakfast.

Friends

6/10

Pleasant

10 Jun 2026

Torry

The beds in the rooms could be a little higher up not low..it makes the room look cheap from the bed...

Partner

10/10

Exceptional

09 Jun 2026

Patricia

Conveniently located. Nice breakfast.

Friends_and_family Family

10/10

Exceptional

30 May 2026

alex

Appreciated how clean and pristine the premises looked. Nice presentation and staff was very pleasant and helpful.

Self

10/10

Exceptional

27 May 2026

Sunny

Everything was great, stayed for 5 days with no issus

Family

8/10

Excellent

17 May 2026

Toniqui

Overall, my stay was pleasant. The room was very clean upon arrival, and the breakfast selection each morning was excellent. I would also like to note that the staff was exceptionally friendly, welcoming, and accommodating throughout my visit.

The only concerns I experienced were that housekeeping did not visit to refresh or straighten the room during my stay, and unfortunately, the refrigerator in the room was not functioning properly. Aside from those issues, the experience was enjoyable.

Partner

6/10

Pleasant

15 May 2026

Renee

The room was nice and clean but the hotel itself was extremely loud. The front desk staff wasn't especially friendly and they required us to pay to park our car in the hotel parking lot which was really odd for a chain hotel like this.

10/10

Exceptional

13 May 2026

Mary

Excellent breakfast with wide selections , highly recommend. My only concern was when we checked in we’re told there would be an additional $12 parking fee for self parking in their parking lot. When I protested & said I didn’t remember having been made aware of that prior to booking, they graciously recinded the charge. Staff friendly & professional& large clean room with large sitting room area which was unexpected. Only complaint is the bathroom was very small.

Partner

10/10

Exceptional

12 May 2026

Ashley

Very clean! Staff was great! Room was very spacious! Will stay here again!

Partner

10/10

Exceptional

10 May 2026

Cynthia

N/A

Partner

10/10

Exceptional

08 May 2026

Lia

Excellent

Family_with_children

6/10

Pleasant

07 May 2026

Stephen

Good

4/10

Poor

07 May 2026

Lycrecia

Had to pay for parking. Bathroom small. Breakfast not the best, never filled waffle maker.

Family

10/10

Exceptional

05 May 2026

Valerie

The staff was super friendly!!!

Family_with_children

10/10

Exceptional

03 May 2026

jenene

Absolutely

Friends

10/10

Exceptional

02 May 2026

Marilyn

Excellent

Self

10/10

Exceptional

01 May 2026

Anthony

Did not partake

Family_with_children

2/10

Poor

27 Apr 2026

Carolyn

This was the worse property I have ever stayed in for a Hyatt visit.a/c wasn’t working toilet was running carpet and furniture smells

Partner

8/10

Excellent

09 Apr 2026

Roy

No microwave in room which i thought would be there based on the room type i reserved

Pet

2/10

Poor

06 Apr 2026

Veola

The morning stuff at the front desk was trying to get me to sign paperwork for my dog the day I was leaving said that there was a fee and room rules that never was presented at my check in looking at my account to make sure I don’t get charged for something I was informed about

Pet

6/10

Pleasant

02 Apr 2026

Nicole

We normally really enjoy staying at Hyatt Place but this location was our least favorite experience. Much more worn and needing maintenance (many signs of wear/tear and our bathroom sink faucet fixture was completely detached from the countertop) than the standard we are used to. Also we booked this specifically to have a shuttle from/to the airport but there was no room in the time slot we needed to arrive for our departure in the am. Staff were not apologetic nor accommodating, just kinda shrugged and said we would have to figure something else out.

Family_with_children

6/10

Pleasant

29 Mar 2026

Deborah

Be aware there is a $10 parking charge for self parking. And you have to scan a QR code at the check in desk, go online to fill out a form including tag info, care make & model and credit card info. It was 9pm, I was tired, not expecting to do something like this and it impacted my whole sense of the hotel. Breakfast was okay - oatmeal with a wide choice of toppings was the best. Otherwise mystery meat and eggs unimpressive. For the price and area I hope for better.

Self

10/10

Exceptional

29 Mar 2026

Mike

Beautiful property, spacious room, wonderful breakfast, and amazing staff.

Family

8/10

Excellent

29 Mar 2026

Alyssa

Yes the area meant my needs

Self

8/10

Excellent

28 Mar 2026

patrick

Room was very ciean

10/10

Exceptional

28 Mar 2026

Jennifer

Adriana at reception helped me out! Wonderful service!

10/10

Exceptional

27 Mar 2026

Megan

Great selection for breakfast

Family_with_children

10/10

Exceptional

24 Mar 2026

Randal

Super friendly and helpful staff. Breakfast was good. Wished we could have stayed at the facility longer.

Partner

10/10

Exceptional

23 Mar 2026

LoShunda

Will definitely stay again

Partner

10/10

Exceptional

23 Mar 2026

Jason

The hotel room was overall a comfortable and pleasant place to stay. Upon arrival, the room was clean and well-maintained, with fresh linens and a tidy bathroom. The bed was comfortable, allowing for a good night’s sleep, and the temperature control worked efficiently.

The amenities provided were adequate, including reliable Wi-Fi, a functional workspace, and standard in-room features. Housekeeping did a solid job keeping the room refreshed during the stay.

Self

8/10

Excellent

20 Mar 2026

Karen

The ladies at the front desk were very friendly and helpful. My room was nice, and the bed was comfy, the bathroom was large as it was a handicap room. It was a regular Hyatt place hotel, have stayed at other locations, just like all the others.

Self

6/10

Pleasant

17 Mar 2026

samantha

A little basic and dated and rooms were loud. could hear toilets flushing and doors opening and closing all night.

4/10

Poor

16 Mar 2026

Kamea

The front desk Lady was

10/10

Exceptional

16 Mar 2026

Jordan

Room was as advertised. The breakfast the next morning was great.

10/10

Exceptional

15 Mar 2026

Ahnika

It was good!

Friends_and_family Friends

10/10

Exceptional

14 Mar 2026

Rhonda

No kitchen, just coffee, microwave and refrigerator.

Friends_and_family Friends

10/10

Exceptional

13 Mar 2026

Terrie

Friendly. Clean everything. Great shuttle.

4/10

Poor

06 Mar 2026

Jacqueline

The airport shuttle was prompt but the driver confusing about which Hyatt I was going to, insisting that I tell her what phone number I called for a ride. The staff from all 3 shifts that i encountered were overall “indifferent”. I needed help with my luggage and there was no one to assist. I could accept that at night but in the daytime at check out that was ridiculous. I was told that housekeeping would normally help, but they weren’t available. I am disabled so it was a struggle for me to get my bags on the cart and down to the lobby as I waited for my ride. I had asked for a late check out but was denied only after they asked my room number and my name - hmmm. I saw a housekeeper as I was retrieving a cart so I asked the front desk clerk if that housekeeper could help me with my luggage and she said “No, they are all on lunch break.” (So if they were all at lunch, then they weren’t cleaning rooms so why couldn’t I have a late check out?).

Breakfast was very disappointing. I was really looking forward to breakfast since I had stayed in a Hyatt Place only one other time, in Atlanta, and it was really great. This breakfast did not compare.

10/10

Exceptional

06 Mar 2026

Amanda

Everything was great

6/10

Pleasant

03 Mar 2026

Victoria

It was okay in renovations so not everything was available that they said they have

Business

8/10

Excellent

02 Mar 2026

Kevin

Great staff

Self

10/10

Exceptional

02 Mar 2026

Alla

Very nice hotel clean very good stuff early breakfast shuttle to the airport and back would definitely choose this place again

10/10

Exceptional

02 Mar 2026

Cerise

Very quiet area and close to everything including the airport.

Business

10/10

Exceptional

01 Mar 2026

Jermain

Staff was friendly breakfast

Friends

8/10

Excellent

01 Mar 2026

Mary Beth

Very clean room and helpful staff

Family

10/10

Exceptional

01 Mar 2026

Luann

The room was spacious, clean, and comfortable. The complimentary airport shuttle and breakfast met our needs during our stay.

Partner

8/10

Excellent

24 Feb 2026

Cristina

Room was okay -

Partner

10/10

Exceptional

22 Feb 2026

Chinua

Room was large and clean. Service was great and shuttle was timely too and from the airport.

Self

10/10

Exceptional

21 Feb 2026

ronnie

Yes

10/10

Exceptional

20 Feb 2026

Renee

Very clean and spacious. The staff was very accommodating too. Great value!

Partner

10/10

Exceptional

20 Feb 2026

Michael

The staff is very friendly and welcoming and the amenities like the breakfast was exceptional.

10/10

Exceptional

16 Feb 2026

Lauranda

Clean room

Partner

6/10

Pleasant

16 Feb 2026

Glenn

Be prepared for your “superior” room to have a view of an interior stucco hallway wall. Room was fairly nice but is a box with no view. Access to all rooms seemed to require a walk through a parking garage. The elevator was out in our assigned building. We later learned upon our ride back to the airport, another couple complained about the broken elevator and received a free upgrade to an upgraded room with a kitchenette, balcony and pool view. I’m old with 2 large suitcases, so a proactive upgrade would have made me a fan for life (as I don’t tend to complain much). Free hourly shuttle service is nice, but there needs to be more than one shuttle running as they filled up frequently. Need more pool lounge chairs too.

Leisure Partner

10/10

Exceptional

15 Feb 2026

JOHN

Clean friendly staff

10/10

Exceptional

02 Feb 2026

goldie

Great

6/10

Pleasant

01 Feb 2026

Gregg

There were several issues when I arrived but the staff handled them sufficiently and had positives attitudes thanks

8/10

Excellent

29 Jan 2026

Bernadette

Staff was excellent. Check-in/out was perfect.

Friends_and_family Family

8/10

Excellent

29 Jan 2026

Bruno

Room is very spacious.

10/10

Exceptional

27 Jan 2026

Anna

All was great!

Leisure Self

10/10

Exceptional

27 Jan 2026

Jessica

Room was clean staff was friendly.

Business_and_leisure Family_with_children

2/10

Poor

26 Jan 2026

Brian

This was a terrible experience in attempting to stay at Hyatt Place.
I originally booked my reservation around 6pm after my flight was canceled. I received my confirmation email with notes to call for shuttle pick up once I made it to baggage claim. I had my bags so to head that way and call. The first time I called made it to the automated system asking what I was calling about to better serve me. I tried to bypass the automated and wanted to speak with a representative to have the shuttle sent for pick up. It placed me on hold. I was on hold for 2 minutes before the phone call was ended, not by my doing. I called back did the same thing and the phone call was ended again while waiting on hold. I attempted to call numerous times and the line appeared to have been disconnected. So I appended to chat the property through the Expedia app. I sent 3 messages in the span of an hour with no responses. I the went to the hotels website and attempted to chat with a live representative however they were unable to send the shuttle service. They provided me with an email address to contact the property directly. I sent and email letting the property know I was at the airport waiting for shuttle pickup and I have tried to contact them multiple times with no success. A day later still no response. After all this happening I decided to not stay at this hotel. They would not response to me or even answer any calls. Very disappointing service and experience.

8/10

Excellent

26 Jan 2026

John

Great proximity to restaurants, Spectrum Center, and shopping. Great rooftop bar. My only complaints was housekeeping never cleaned the room.
After the third day I reported it to the front desk and the room still didn't get cleaned.

Leisure Partner

8/10

Excellent

26 Jan 2026

John

Clean room, Good breakfast, Courteous staff, close proximity to shopping and dinning.