Royal Inn & Suites

United States , Charlotte - NC
CHARLOTTE , 3433 Axar Rd
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100 reviews shown

2/10

Poor

30 Mar 2026

Britney

Beds were hard. Bathroom not cleaned great. Trash in can. I would have left but it was a late check in.

Family_with_children

10/10

Exceptional

29 Mar 2026

Karen

When I travel to Wellington, I always stay at The Royal Inn! The staff is very helpful, understanding and sweet! I always feel safe there, because I often stay there by myself. The rooms have always been clean, and the location is perfect. Many restaurants in the area.

Friends_and_family Friends

6/10

Pleasant

29 Mar 2026

Kristen

First I want to say the staff was excellent! They really helped correct the situation. I choose hotels.com for the pay when you get there option and have been paying with cash. When I got to the hotel their policy is no cash and they informed me to go to Target to put money back on my card. Which I did and Target doesn’t do any thing like that. They then waved something so that I can use my debit card which just barely had enough. They have to discount the room like .50 because I only had cash. I know this is a world of no cash but no where in the directions on hotel.com does it say that. According to the staff it’s on their website but I never went to that. Pool was okay, rooms weren’t so great. We could totally hear everything going on next door, even when they ran water l

10/10

Exceptional

29 Mar 2026

Gerard

Sooooooo...I usually refrain from the want for review....but this time it is warranted. I truly like this place. The old school classy bathroom fixtures are charming and should be kept. But ....the problem is that while the routine maintenance by the maid service is standard affair, the one missed item is the pullout plastic A/C filters. Maid service has neglected this necessary cleaning of the same. I hope all of your guests check this for themselves going forward. Nice old school place overall but it is looking a bit tired and could use a renovation. Good luck with your improvements.

10/10

Exceptional

27 Mar 2026

David

The staff was outstanding! Upon check in we told the person at the desk that we would like to know how much more it would be to upgrade to a larger room with the larger beds. He comped us the upgrade at no cost to us!!!
This hotel reminded me of the \"old\" Florida charm rather than the big highrise chain motels that are the norm today. The only thing I wish they had would be a hot tub in their great pool area. I highly recommend Royal Inn Hotel and would stay here again.

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Michael

When I got there it was after 2 am my plane was late. I was in a horrible room I believe the missed cleaning. Couldn’t sleep that first night at all. Next morning went to front desk and tel them about my experience and the definitely helped me and were concerned about my experience. They gave me a different room and my experience was wonderful after that. That woman at the front desk was extremely helpful and so was the security guard at night when I arrived. I would definitely recommend this hotel in the future. Thank you for a great experience!

Self

2/10

Poor

24 Mar 2026

Haley

We left after checking in

Partner

8/10

Excellent

23 Mar 2026

Susan

Nice place for a quick getaway.

Friends_and_family Family

6/10

Pleasant

23 Mar 2026

john

weather wasn't fit for pool use. don't care about pets. room fairly clean. need to replace mattress on one of the beds. floor lamp needs switch replaced. room was ok for me

Self

8/10

Excellent

23 Mar 2026

Dorys

I had a good overall stay at the hotel. The swimming pool was really nice and well-maintained, although the water was a bit cold. My room had a beautiful lake view, which I really enjoyed and made the stay more relaxing.
The rooms could use a bit of upgrading to feel more modern, but they were still comfortable. The hotel does have a restaurant on-site, which is convenient, but it would be great if they offered a complimentary breakfast option as well.
Overall, a pleasant experience with a few areas for improvement.

Partner

8/10

Excellent

22 Mar 2026

Patti

Front desk staff was very helpful and friendly. One of our beds was very worn out/broken on one side and was very uncomfortable.

2/10

Poor

22 Mar 2026

Amy

This was the most disgusting hotel I’ve ever been to. The floors hadn’t been mopped in my room… maybe ever? The corners of the room and behind the furniture was filthy. The mattress had mold on the corners. (I was checking for bed bugs) and the fridge smelled like someone left rotten fish in it.

I immediately checked out and the front desk person apologized and stated I would get a refund for everything except for my first night’s stay. I did NOT get a refund - but hotels.com did provide me with $100 credit. Don’t book this hotel!

Self

10/10

Exceptional

21 Mar 2026

Debra

It was horrible...so ghetto‼️

Family_with_children

10/10

Exceptional

21 Mar 2026

Gloria

Good

Family

8/10

Excellent

19 Mar 2026

Andre

Pool seating was great

Self

8/10

Excellent

19 Mar 2026

Michelle

At first glance I was a little skeptical but the room we had was very spacious and clean. Thought price was very good especially since it had a small kitchen in it with sink, larger fridge and microwave so if you were staying an extended time would be useful. They do not include a breakfast and they did not have anything set up in the lobby for coffee or tea. They did have a water dispenser for hot water. Pool area was very nice. They have restaurants attached but we did not use them. You can walk thru the parking lot to gas station to get coffee, breakfast items etc. Lots of restaurants in the area. Not far from the airport, about 15 minutes. A little farther from the beach than expected and the beaches along there seemed like it was hard to find parking for. Staff here are very friendly. Parking is included so no extra fee for that.

Family

4/10

Poor

16 Mar 2026

margot

No one shade bear hygh unheayed pool
Was told that he mbrelkas would be put out next day. Never did. I asked for my room to be serviced on 2nd day, they said they would but when I got in, it wasn’t done and all housekeeping was gone. Disappointing in all ways

Friends_and_family Family

8/10

Excellent

16 Mar 2026

Teresa

Nice older hotel but kept in great shape,
Helpful staff.
only problem we had is I feel sure I requested 2 queen beds but we got a king.

Friends_and_family Friends

10/10

Exceptional

16 Mar 2026

Estelle

10/10

Exceptional

15 Mar 2026

michelle

Clean room - Great staff, and great location.

4/10

Poor

13 Mar 2026

Shealeen

I can't imagine how this place gets the ratings they have. The staff was friendly and responded to requests but in 6 days we never had anyone clean, bring towels, provide toilet paper, etc. This is an aging property that may once have been like a small inland resort, but now it's a grungy motel. Linens are grubby, lamps rusty, beds tiny... The pool is quite nice and lake view is pleasant if you get a room with a view. I’ve stayed in worse places and I've stayed in more expensive places, but the rates and the property are a mismatch for sure.

Partner

6/10

Pleasant

11 Mar 2026

Derek

Room had a very musty smell. Water pressure in the shower very low. The room is dark and needs more lights, the 2 bedside lamps are not enough

Self

6/10

Pleasant

11 Mar 2026

Everett

Didn’t go to the pool and the hotel had signs saying no pets. So overall it’s a 3 star hotel and my ratings confirmed that.

Partner

4/10

Poor

11 Mar 2026

Heidi

The a/c did not work. There was hair in the bathroom.

8/10

Excellent

10 Mar 2026

Richard

did not have time to use the pool is not a heated pool yet is big and pleasant to the eye

10/10

Exceptional

09 Mar 2026

Andre

Good

Self

8/10

Excellent

09 Mar 2026

Phillip

It was a very nice experience.Room was clean and up to date.Staff as a whole was helpful.The property is very large well kept. The pool is clean and refreshing. It is really quite a massive pool. For the price you can't go wrong. Close to a wide array of food choices. Nice area.

Partner

6/10

Pleasant

09 Mar 2026

Shannon

The price is good for the area but the property needs attention. Dated rooms, loud bathroom fan and not the cleanest. When checking in the attendant only put one day on keys so had to go get it updated. Wasn’t told about restaurant. It was ok but not great

Friends_and_family Friends

6/10

Pleasant

09 Mar 2026

Marnie

The hotel and amenities itself were fine. My room was so humid even with the air on full blast, and smelled of mould. When I went to take a shower there was hair in the drain from the last visitor. The room was quite expensive considering these things.

Self

8/10

Excellent

09 Mar 2026

Kathy

Room was large very comfortable, we checked in late at 11 pm staff had everything ready so check in was quick
Nice pool area nearby places to get food and drinks
Room decor outdated otherwise descent place to stay

6/10

Pleasant

08 Mar 2026

Roy

Very clean, but old. Stayed in their building that was close to the highway and could hear the traffic.

8/10

Excellent

08 Mar 2026

Brian

Old hotel that’s not updated but very clean, good bed, nice shower and hot water. Microwave and fridge work well. Great choice if on a budget or not spending your time at hotel. This area is quite overpriced, the Royal is not. An excellent value and great staff.

Partner

4/10

Poor

07 Mar 2026

Rae-Ellen

Air conditioning did not work. Left after one night to stay at a friend’s apartment. Florida is too hot for the AC to not work.

8/10

Excellent

04 Mar 2026

gustavo

Staff excellent 100%

Self

10/10

Exceptional

04 Mar 2026

Starr

Really great

8/10

Excellent

03 Mar 2026

Lisa

Nice, budget friendly place that convenient to airport.

Family

8/10

Excellent

03 Mar 2026

Kathleen

Convenient to attending location.

10/10

Exceptional

02 Mar 2026

Juan

Excellent option, great value for money.

6/10

Pleasant

02 Mar 2026

David

Need to improve environment as the hotel can be lovely

Business

2/10

Poor

02 Mar 2026

Natalie

The photos online do not accurately reflect the actual condition of the property and were very misleading. The room was not properly maintained. There were tiny little bugs and cockroaches present. Undergarments were left behind by a previous guest, which was both unhygienic and unacceptable. While the staff did make an effort to accommodate us, the overall condition of the room was such that no alternative offered would have been acceptable given the circumstances. I do NOT recommend this property.

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Iris

The rooms are big, is close to everything. The pool is great!! Great price excellent location

Partner

8/10

Excellent

01 Mar 2026

Jessica

Overall, I had a good stay. The room itself was clean, which is always my top priority, so I appreciated that. The location was also really convenient — there’s a gas station nearby if you need to grab something quick, a KFC close by, and plenty of other food and shopping options in the area. Super convenient if you forgot anything.
The only downsides for me were the hallway smell — it kind of reminded me of a funeral home. I’m not sure if it was the air freshener or just the building, but that’s something they could improve. I also wish I could’ve checked in earlier, but they were fully booked, so I had to wait until the 4 p.m. check-in time.
My other complaint would be the bed — it wasn’t the most comfortable.

8/10

Excellent

01 Mar 2026

Enma

Good place clean 👌 pet-friendly Good area. Everything near. We had great time.

Pet

2/10

Poor

01 Mar 2026

Madisen

I never stayed there they charged me even though I didn’t stay

10/10

Exceptional

01 Mar 2026

maryanne

The room was spotless. The staff was courteous, knowledgeable, and friendly.

Partner

2/10

Poor

27 Feb 2026

Christine

The place is a dump. The room smelled terrible. Towels looked dirty. Room opened right to garbage can and parking lot, felt very exposed. The toilet ran all through the night and I asked twice to be moved to a different room so I could get some sleep and was declined. The staff was nice and friendly though so they get a star.

6/10

Pleasant

27 Feb 2026

Maria

The rooms had a wet, moldy smell.
The customer service was good. Pool area was nice.

Self

2/10

Poor

27 Feb 2026

Matthew

Absolutely terrible. We left as soon as we saw the room. This place looks nothing at all like the ad. Absolutely terrible. Do not book.

Friends_and_family Family

2/10

Poor

27 Feb 2026

Melissa

The room was dusty and the floors were dirty. There were stains on the bed and ants crawling around. Never again!

Family_with_children

4/10

Poor

26 Feb 2026

Darlene

Key never worked without going to the office and having it rekeyed. They charged me for three nights instead of 2. They said they would fix it when i checked out. They didnt. I had to call them a few days later to have it credited to my card. Wouldn't let us check in until exactly 4. By then there was 10 people in line and one computer was down so it took forever. Not the best experience.

8/10

Excellent

26 Feb 2026

Gary

It was good staffed was nice I was satisfied with it

Partner

10/10

Exceptional

25 Feb 2026

Jose

awesome

Friends_and_family Family

2/10

Poor

25 Feb 2026

Ciara

I had booked a suite big enough for our family MONTHS in advance. We travel for volleyball so we always go with bigger rooms. We got here and they had overbooked all the suites and we got stuck with a studio the size of my kitchen at home. The pictures you see on the internet are from yearssss ago because it is very run down. Bugs came out from under the pillows and the air conditioning was very loud and I like a white noise while sleeping. No accommodations were made for their mistake and I still was charged the same amount I paid months in advance for a suite. Not friendly. No accountability. Poor quality. Spend a little more and stay somewhere else.

Family_with_children

8/10

Excellent

25 Feb 2026

barbara

Nice place for overnight!

2/10

Poor

25 Feb 2026

Thays H

Actually I was not able to check in and stay at the hotel because without further notice by reservation was cancel by the hotel. I arrived about 11pm with 2 kids and I got this surprise! I reached Hoteis.com and I was informed that my reservation was confirmed. They tried to reach the hotel without any response so I was obligated to come back to Miami, 1 hour and a half from where I was because I didn’t have a place to stay. One of the worst experience that I ever had.

10/10

Exceptional

25 Feb 2026

Tremayne

Yes

10/10

Exceptional

24 Feb 2026

Andre

Clean and courteous staff

Self

2/10

Poor

23 Feb 2026

crystal

Well let’s just say their photos are photoshop and is no where a luxury looking, and on top of that we found roaches and thong in a supposed clean bed. It was so gross, when addressed with front office staff they only offered to move rooms and even that room was gross. I’m gonna fight what o was charged cause it was not worth’s $400 I payed it was the worse stay ever oh and we never had out room cleaned in the 3 nights we were there, so now I see why this place have roaches and bugs.

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

Jackie

clean

6/10

Pleasant

22 Feb 2026

KENNETH

The room had odd lamps and the light switches were hard to figure out. Bathroom had now space for toiletries items as it was a pedestal sink. We did not use the rest of the property, but looks pretty nice. I would recommend updating the rooms.

Partner

8/10

Excellent

22 Feb 2026

nitsa

Beds were in the smaller side but they serviced there purpose

Family_with_children

2/10

Poor

22 Feb 2026

MARIA

Room feel neglected, a/c wasn’t working,

Family_with_children

2/10

Poor

22 Feb 2026

Tracie

This hotel has misleading photos on their website. I thought it was a nice place only to arrive to what is basically a dingy motel. The hallways and rooms smell musty and moldy from the humid air. The rooms were not clean enough. Our friends had a stain on their comforter. We had a sink that didn’t appear to be wiped down. I’m sure if we hung around long enough we would have noticed worse. We could not stay there and canceled our reservation. The young man at the front desk was very kind and understanding - only good thing about the place.

Friends

2/10

Poor

21 Feb 2026

Kally

The room smelled. Everything was extremely dated with furnishings that a the thrift store would reject. We stayed for 3 nights and had to ask for the fresh linens. No one ever came around to our room to ask if we needed anything or to replace used toiletries. We were very disappointed with the quality, and felt misled by the rating on Expedia.

6/10

Pleasant

21 Feb 2026

thomas

We had a suite which was fine and covered the basics. No working ice machines. Too many trips to the office for help with small things.

Partner

2/10

Poor

20 Feb 2026

Thomas

I cancelled my room back in January but it failed to go through the Hotel.Com system. When Hotels.Com tried to reach out to the Royal Palm Beach they failed to make the correction. A $900 plus charge showed up on my credit card. I was never there. Furthermore after the cancellation all my Hotels.Com correspondence went directly to my spam folder so I never saw that it wasn't properly cancelled. Frustrating. Terrible Terrible

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

John

Just my speed

4/10

Poor

19 Feb 2026

Yaneth

The hotel is not clean ...online pictures are not according with the real place. Not recommended.

Partner

10/10

Exceptional

19 Feb 2026

Marie A

Courteous check in
Clean room

6/10

Pleasant

18 Feb 2026

Laura

room was okay.. grout in bathroom could be cleaner. room had a minifrig and microwave plus a large garbage can that was a plus. decent accomodations for the money. Front desk does not answer the phone when calling their number which was frustrating but we did not want to spend a stupid amount of money other hotels in the area were charging for 2 night hotel stay for business travel. Area around hotel seemed very safe with food and drink within walking distance.

Partner

2/10

Poor

18 Feb 2026

Andrew

The hotel has a roach problem, rude staff, staff never brought towels or even toilet paper. Staff never came to service the room.

6/10

Pleasant

17 Feb 2026

Gerald

Room was clean, staff was courteous. Lots of places around to eat. The room was never cleaned in the five days we were there. No clean towels, no trash emptied. Room was on a very busy road and had a lot of street noise, very hard to sleep.

2/10

Poor

17 Feb 2026

Adhiraj

I was booking this for my guest. The card key for his room is not working, and to open the door again it required him to go downstairs to ask the front desk. I wonder how come the staff there didn't help to solve it immediately and not give him either a new key that's functioning or just simply change a room for him, it was late at night so he doesn't want to bother front desk every time, yet this is unreasonable for people not be able to enter his own room freely. PLUS, the room without any heating/or not working at all, during the winter it can be cold at night, I feel my guest didn't get a proper treatment during his stay. This is a terrible experience for him.

2/10

Poor

17 Feb 2026

Mark

Called me on Friday night just before checking in to tell me that they had a flood, and the rooms were damaged, which I believe was a lie because a friend of mine stayed in and got a room, but he had to wait because obviously they were overbooked

Business

6/10

Pleasant

17 Feb 2026

Steven

Yes

Leisure Self

6/10

Pleasant

16 Feb 2026

Diane

Rooms could use upgrades. No outlets on either side of the bed. Bathroom door coming apart. Mattress could be better

Friends_and_family Family

2/10

Poor

16 Feb 2026

Chris

Room was disgusting, missing sofa, area was sketchy.

8/10

Excellent

14 Feb 2026

Sue

Clean and comfortable. Needs silverware and a few more dishes.

10/10

Exceptional

13 Feb 2026

Hunter

Room was immaculate, staff was corteous and fast

Partner

8/10

Excellent

12 Feb 2026

Theodore

the hotel is older but the room are facilities were clean and well kept. We had the room with a view of the lake and and patio area. The staff were friendly and very accommodating.

Leisure Partner

10/10

Exceptional

11 Feb 2026

Jeffrey

The room was clean the staff was very friendly

Friends_and_family Friends

2/10

Poor

10 Feb 2026

Irina

I rarely leave negative reviews, but this was one of the most unacceptable hotel experiences I have ever had. I have stayed in over 300 hotels, and this was by far the most stressful and poorly managed stay.

I arrived at 11:30 PM and discovered that after 11 PM there is no receptionist on site — only a security guard who is not trained or authorized to assist guests beyond handing over a key. For a property charging approximately $145 per night, this is extremely concerning.

I was traveling alone with two suitcases and three bags. While I did not request a first-floor room in advance, I would have preferred one due to the amount of luggage. However, with no front desk staff available, making any changes was impossible. This created immediate inconvenience.

After carrying all of my luggage upstairs to the second floor, neither of my room keys worked. I had to take everything back downstairs and return again. The security guard explained she could not issue or fix keys — only let me into the room using a backup key. She contacted the receptionist, who promised to prepare new keys.

About 15–20 minutes later, the room phone rang — but the phone itself was malfunctioning. I could hear them, but they could not hear me. I attempted to call back using the same room phone, and again, they could not hear me. This left me without any reliable way to communicate with staff.

By that time, it was already 12:30 AM. As a woman traveling alone, I did not feel safe leaving my room again

Business_and_leisure Self

10/10

Exceptional

09 Feb 2026

Gary

Vanteen was a great

6/10

Pleasant

09 Feb 2026

Nelly

The bedding was very old. There was no hair dryer in the room. The a/c struggled to work properly and was very noisy. However the room was clean, the bed comfortable. The staff was pleasant and warm.

10/10

Exceptional

09 Feb 2026

Douglas

Spacious Room, overlooking a lake for a great patio view. Room was very clean.

Friends_and_family Family

8/10

Excellent

09 Feb 2026

Joshua

Staff was polite, and the room was clean. Great value.

Friends_and_family Family

2/10

Poor

08 Feb 2026

Yvonne

Clean, but felt unsafe. Not at all what was pictured.

2/10

Poor

08 Feb 2026

Be VERY cautious staying here. They did not honor my 2 night reservation or stay I booked through hotels.com!!

Business

8/10

Excellent

08 Feb 2026

Carmen

Good area,great staff

Business

6/10

Pleasant

07 Feb 2026

Vicki

Great price and clean. What would be expected.

2/10

Poor

07 Feb 2026

Arianna

I called to see if my reservation was received the day of my reservation and was told that they didn’t have any rooms available. Still tried to charge my card, when I had to find somewhere else to stay

4/10

Poor

07 Feb 2026

kat

The room was lack luster but also there was no water pressure or hot water

10/10

Exceptional

05 Feb 2026

Gary

Valtine was great at the front desk.

6/10

Pleasant

05 Feb 2026

Louise

Over all the stay was good. The front desk lady wasn't the friendliest but did answer all my questions and accommodated my requests. The room itself smelled musty but wasn't too bad.

Business Family

8/10

Excellent

04 Feb 2026

Lawrence

Great

6/10

Pleasant

03 Feb 2026

Christopher

Follow through on fixing the tv. Pest control could have been elevated.

Leisure

6/10

Pleasant

03 Feb 2026

Peter

This is classic old-school 2-story motel with exterior entrances. Just like out of the show Ozark.

They have renovated the rooms, but some things are still terribly outdated and feel very “painted over.”

Seems clean but would prefer to spend $20 more next time for a better place.

4/10

Poor

01 Feb 2026

Mariel

That’s like a Motel!
The double beds are full no queen.
We had to ask for clean blankets, sheets, and pillowcases because they were stained.
I only gave two stars because the person who assisted us was kind and is not responsible for the “hotel’s” conditions.
One of the rooms had a musty smell, and at least they changed it to a slightly more decent room.
I don’t know how they manage to have three and a half stars. Honestly, I do not recommend it.

Family_with_children

10/10

Exceptional

01 Feb 2026

Joan

Check in was extremely smooth. Valentino was excellent. The room was a little dated but comfortable. The only drawback was the noise of the ac/heater otherwise everything was great.

Leisure Family

8/10

Excellent

01 Feb 2026

Dain

Everyone was nice. I had a good stay.

Business Self