The Beacon Charlotte Airport by IHG

United States , Charlotte - NC
CHARLOTTE, 3055 Scott Futrell Drive
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100 reviews shown

4/10

Poor

12 Jun 2026

Erick

No pool. Ac was good shower was dirty sheets were dirty no extra pillows no extra sheets. Not the best unfortunately.

Friends

6/10

Pleasant

12 Jun 2026

Walter

I've stayed at this hotel numerous times under the previous name. They need to do a good spring cleaning on all of the rooms and furniture.

Self

10/10

Exceptional

08 Jun 2026

Robyn

It was wonderful. Right near the airport.

Family

2/10

Poor

07 Jun 2026

Jasime

the room had a broken toilet seat, staff wasn’t too helpful and my group was told they never had a pool at their facility and you aren’t able to change the temperature for the ac unit if it gets too cold

Friends_and_family Family

8/10

Excellent

05 Jun 2026

Sara

This is not a fancy or updated hotel. This is a “need some rest for tomorrow’s duties” kind of stay. It’s clean and the staff is nice and helpful. The room we stayed in was comfortable for our big family and shuttle service was provided to and from the airport.

Family_with_children

2/10

Poor

04 Jun 2026

Mesha

I didn’t like how dirty the room was spots on the furniture didn’t really wanna sit on it at all the floors and carpet knee cleaning coffee pot was dirty. Couldn’t use it.

Self

8/10

Excellent

02 Jun 2026

Winnie

Nice staff. Breakfast was great. Eggs sausage and potatoes delicious and they also had packaged muffins and fresh muffins, packets of oatmeal to make and batter for fresh waffles to be made and individual sized cereal bowls and juices and coffee and teas and fresh fruits. Room was clean and comfortable. Sofabeds are never comfortable anywhere I’ve been and it was old looking. Parking was free and convenient

Family_with_children

8/10

Excellent

28 May 2026

Joe

The stay was mediocre at best

Self

8/10

Excellent

25 May 2026

Barsay

Overall I had it good

8/10

Excellent

21 May 2026

Tom

Staff was a little underwhelming but overall met my needs

Business

4/10

Poor

21 May 2026

Kenneth

Due to weather, my flight was cancelled and I had to spend the night in Charlotte. I booked a room on Expedia. When I called the hotel asking where to pick up the shuttle, the woman answering was talking to two other people at the same time. Expedia said there was a free shuttle, She was very curt and said the shuttle stopped service at 11. Then she hung up. I took a taxi to the hotel. When checking in, a different woman was behind the front desk. She didn’t even have the courtesy to say hello. My message to management, “Wake up!” Your team is in need of replacement. Regarding the only positive experience, Kkudos to the free continental breakfast!

Self

6/10

Pleasant

19 May 2026

Terry

FINE

2/10

Poor

18 May 2026

Kenyae

Exposed wiring, shower rod propped by coffee sleeve, stained linen and couch

Partner

10/10

Exceptional

13 May 2026

Sean

My group had a very bad experience at another hotel that was rundown and soiled with mold in the bathroom. We checked out at 9:30 am booked the Beacon and when the gentleman was told what we went through at the other hotel he checked us in early so we could get well needed rest. Top notch experience at the Beacon thanks again for such great service.

6/10

Pleasant

05 May 2026

Jenn

The room was not fully cleaned, the pool was under construction, and the staff were not the kindest. It was fine, but not worth what we paid.

Partner

2/10

Poor

05 May 2026

Thomas

I will never stay at this place again. I checked in around 11pm, tired from a long drive. Now I don't know if the staff member that helped me was having a bad day, but the moment my family and I walked through the door we all felt the bad vibes spewing off of this person. We let it go because we just tired and wanted to get some sleep. We made it to our room and found out there was no lining on the sofa bed. I attempted to call the front desk three times to see about getting lining for the bed, but got no answer. I went down to the front desk and spoke to a young lady about the situation and the answer I got was unbelievable. I was told with an attitude that the hotel don't put sheets on the sofa beds. After going back and forth with her she reluctantly provided me with a blanket and what appeared the sheets. When I asked her for a pillow her response just completely dumbfounded me. She let me know that the \"hotel don't have any pillows.\" (WHAT???? A hotel with no pillows.) So finally she goes to a back room and retrieved a pillow. So I go back to my room to put the lining on the bed, \"that the hotel don't do\". And came to find out the sheets and blankets that she gave me was actually a blanket and eight pillow cases. No sheets. So now I go back down to the front desk to get the sheets. But wait there's more. But unfortunately I don't have enough space to complete my story. Me personally I am never going back to this place.

6/10

Pleasant

29 Apr 2026

Gloria

There was pieces of trash in the elevator as well as in the bathroom. The lobby bathrooms were extremely dirty and no towels to dry hands

Partner

2/10

Poor

28 Apr 2026

Jennifer

walked in and wanted to

4/10

Poor

24 Apr 2026

Lee

The check staff was overwhelmed and other support staff did not seem to care about lending any assistance. The shower in our room was not in the best condition. Mold around the edges, the stopper was missing and the shower curtain was hanging on with one screw and some cardboard. The Bed was comfortable. The breakfast was disappointing.

Friends_and_family Friends

6/10

Pleasant

21 Apr 2026

Jamie

Needs updated! The room was clean but very out of date. The hall ways and elevator needed cleaned better. The hall way carpets where very stained and dirty.

Friends_and_family Family

6/10

Pleasant

20 Apr 2026

Rafael

Breakfast was ok, not much choices, a lot of the tv channels didn’t work.

10/10

Exceptional

19 Apr 2026

Jennifer

Very easy check-in, all the front desk staff that I spoke with were a final and kind. Decent breakfast, plenty of parking and great location.

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Carol

AC IS EXCELLENT. Nice place to stay close to the airport.

Family_with_children

10/10

Exceptional

04 Apr 2026

Nathan

Good easy stay when having over night layovers. Free breakfast and free airport shuttles is huge.

Self

10/10

Exceptional

04 Apr 2026

Theolashonda

Good love it here

Partner

10/10

Exceptional

04 Apr 2026

Theolashonda

I love it here I go about twice a month or more breakfast good staff good and good housekeeping

Partner

8/10

Excellent

30 Mar 2026

Dollie

The room wasn’t completely clean. There was trash underneath the bed. The employees were nice except for the front desk clerk.

Family_with_children

6/10

Pleasant

28 Mar 2026

Courtny

Info all stated 11 pm shuttle cut-off. At arrival they informed us it had stopped at 9pm. Hotel is dated, lots of holes in wall, stains etc. Our first room was uncleaned, possibly had someone inside. Left too early to try breakfast. Front desk staff accompanied us to new room, which was top floor, no complaints. Comfy bed! Nothing special for the price. They did offer us a free bottle of water in the morning =) Shuttle driver was super nice.

Partner

10/10

Exceptional

27 Mar 2026

Sidney

10/10

Exceptional

22 Mar 2026

glenys

Good location, good front desk agent

Friends

4/10

Poor

22 Mar 2026

ELENA

The hotel is a renamed Spring Hill Suites that has not been updated . The room was old, with mildew in the bathtub caulk and stains in the duvet. The shuttle information is wrong on the listing and when I requested a ride via an app, the address wasn’t updated causing confusion. The morning front desk staff was not helpful.

Friends_and_family Family

4/10

Poor

17 Mar 2026

Kaylan

It’s an airport hotel. Keep expectations low. Staff was friendly and helpful but rooms are dirty. The toilet in my room literally had urine stains on the seat and feces still in the toilet. Handle on bathroom was broken with splintered wood around it. Yogurt at breakfast was expired. You get what you pay for.

Self

4/10

Poor

17 Mar 2026

Trisha

Room lights were out, tub damaged no USB ports in rooms

6/10

Pleasant

17 Mar 2026

Courtney

The only issue I had was the hot water in the shower was very finicky. It would fluctuate so much the entire time in the shower.

Self

6/10

Pleasant

16 Mar 2026

Michael

My stay had both positive and negative aspects. The check-in process was smooth and the customer service was excellent from the moment I arrived. The staff were friendly, welcoming, and helpful throughout my stay. The room itself was clean and neat, which made it comfortable. Transportation to and from the airport was timely and convenient, making travel easier, and breakfast was very well done with good quality food and a nice selection.

However, there were also some issues. We booked this hotel through Expedia because it listed transportation from the airport to the hotel. When we called the hotel after landing, we were told the shuttle service stops at 9:00 PM. It would have been helpful to know this before booking so we could have planned our arrival accordingly.

When we arrived and got to our room, we found several maintenance problems. The toilet was very loose and teetered back and forth, which was concerning. In the morning, we also discovered there was no hot water in the bathroom sink, and the shower was not working.

While the staff during check-in were polite, the maintenance issues in the room and the confusion regarding airport transportation made parts of the stay disappointing.

Partner

6/10

Pleasant

14 Mar 2026

Colleen

The bathroom light was hanging from the ceiling. Air conditioner worked well, staff was very helpful. Bed was comfortable

Partner

4/10

Poor

06 Mar 2026

Katheryn

Just wasn’t that good. Between the AC/heater not working to the TV/tv remote not working properly to the non exhaust in the bathroom to the spots on the ceiling. Just a lot issues. Honestly you should save money and go down to the Microtel. Smaller but in wayyy better shape and customer service

Partner

10/10

Exceptional

28 Feb 2026

Marco

Clean and good !!

8/10

Excellent

27 Feb 2026

William

Clean and comfortable

Self

8/10

Excellent

27 Feb 2026

William

Clean and convenient

Self

6/10

Pleasant

23 Feb 2026

Jairo

Yes

10/10

Exceptional

23 Feb 2026

Robin

All of the above, close to the airport

Self

10/10

Exceptional

22 Feb 2026

Theolashonda

Good

10/10

Exceptional

11 Feb 2026

Theolashonda

6/10

Pleasant

07 Feb 2026

Donna

The night manager Thursday night was great. The other staff was not rude but not helpful. First room was dirty we had to move to another. Phone did not work, it was missing cover over smoke detector and caluk around bathtub peeling. It was comfotable nights sleep so value for the money.

Business

10/10

Exceptional

04 Feb 2026

Nancy

The staff was great. Room were clean

Business_and_leisure Partner

4/10

Poor

01 Feb 2026

Caleb

Shower never worked

10/10

Exceptional

31 Jan 2026

Theolashonda

Good

6/10

Pleasant

28 Jan 2026

Alexis

The place itself is very nice, completely remodeled (or new & well-kept) with nice bedsheets as well.
However, when you call the generic number it says the airport shuttle is 24/7 so just call the hotel directly to request pick up or drop off--this was NOT true. We had to Uber to get to the hotel.
When we got there, the receptionist was wearing headphones & couldn't hear us, forcing us to repeat ourselves several times during check-in rather than simply taking off her headphones.
At breakfast, I waited about 10 minutes but no one ever brought out hard boiled eggs before I had to catch my shuttle to the airport--yes, it does run in the morning, thankfully!
The shuttle driver was on time as well as extremely nice & upbeat--even at 6:30am! :)

6/10

Pleasant

27 Jan 2026

Philip

The room was clean, and the morning staff were friendly, which is why I’m giving this place 3 stars.

The breakfast was not like it’s portrayed in the photos. Very sparse and legitimately worried about getting food poisoning because the deli ham they cut up for breakfast was cold (I thought that was intentional until I went back for seconds and the ham was hot). Additionally, the woman checking people in at night was not friendly or helpful.

Friends_and_family Family

2/10

Poor

26 Jan 2026

Samantha

made a reservation to be close to the airport during winter storm fern. Flight got canceled and the only option was to reschedule our flight for the same day. We asked for a refund due to the weather and our flight cancellation. they refused to give us a refund and when I tried to call and clarify, they hung up on me twice before ever speaking to someone.

Leisure Friends

4/10

Poor

26 Jan 2026

Franklin

Staff was negative & complaining about having to work

Leisure Partner

10/10

Exceptional

24 Jan 2026

William

Very clean and fully functional.

10/10

Exceptional

23 Jan 2026

Yves

Great place.

6/10

Pleasant

18 Jan 2026

Rick

The room was ok, but the internet for the television was very poor. unable to watch any television because of it stalling. I was there for only one night and unable to add anything further.

Business

10/10

Exceptional

10 Jan 2026

Kenneth

Nice place

Leisure Self

6/10

Pleasant

10 Jan 2026

Daniela

Everyone at the front desk is super friendly, great dinner recommendations. The drivers for the shuttle are very friendly as well.
The room itself was ok, bed linen were clean, the bed comfortable.
The sofa had lots of dirty spots on it, the shower curtain looked like it is falling from the wall any minute, the light switch in the front didn’t work, the phones didn’t work ( not at the front desk or in the room).

Leisure Family

4/10

Poor

04 Jan 2026

Lillian

The staff was nice and the breakfast good but the property is dated and the carpet was super dirty.

Leisure Partner

10/10

Exceptional

08 Nov 2025

Mariah

we had a great stay very accommodating staff

Leisure Family

10/10

Exceptional

26 Oct 2025

Maria

Excelente

4/10

Poor

23 Oct 2025

Karen

Bathtub had hair everywhere - looked like it hadn't been cleaned. There was no hot water at bathroom sink. Room faced loud highway and a commercial property with bright lights shining into room. Property very run down. Would not stay here again.

Leisure

2/10

Poor

17 Oct 2025

Lauren

Dirty, sticky feeling rooms, couch with stains, nightclub next door was very loud until 1am, water does not heat fast, toilet did not flush well, breakfast was decent, close to airport, staff nice. Hotel needs updating. I would not stay here again.

Leisure Family_with_children

8/10

Excellent

13 Oct 2025

Gene

The breakfast was pretty good, lots to choose from. Room was spacious and convenient. The tubs should have mats inside so you dont slip. And when we arrived there was some funky smell at the entrance, lobby and room.

Friends_and_family Family

2/10

Poor

13 Oct 2025

Tiffany

The hotel lobby was clean. The staff were welcoming. Because I didn’t have a credit card, I was not able to stay but my card was charged for the night. I want my money back!

Leisure Family

8/10

Excellent

13 Oct 2025

Christopher

It was a pleasant stay. The breakfast was too tasty tho.

Friends_and_family Friends

4/10

Poor

13 Oct 2025

DeeDee

Property is run down. Wallpaper peeling off the bathroom wall. Sink drained slowly. Stains on carpet in room and throughout hallways. Stairwells had dirty floors and trash.

Leisure Family

2/10

Poor

12 Oct 2025

Troy

The back of tbe shower was busted. No toilet paper holder for the tissue, and the phone in the room did not work. VERY DISAPPOINTED!! Should be compensated for our stay

Partner

2/10

Poor

11 Oct 2025

Kely

Malísimo hotel y súper caro la vdd al llegar me cobraron la habitación cuando ya tenía reservación luego las sábanas estaban sucias y el desayuno una tristeza realmente

Family

4/10

Poor

28 Sep 2025

Richard

The room was moldy. The elevator and stairs were covered with stains, and the bathroom sink was stopped up. I had to spray my room with Lysol to get rid of the smell.

Friends_and_family Friends

10/10

Exceptional

26 Sep 2025

Steven

Great service and easy to get to from airport.

Leisure Family

8/10

Excellent

04 Aug 2025

Raymond

Nice and clean room with affordable dinning options nearby.

Leisure Self

6/10

Pleasant

01 Aug 2025

Sandra

I slept well, I had some issues with items and missing things. Some things was dwelt with. Though their was breakfast, not much of the hot choice was pleasing to my liking. No complaints about staff.

Business_and_leisure Self

2/10

Poor

31 Jul 2025

Angela

Food was good, rooms were not cleaned ln 4 days, we were told only 2 towels were given to each room

Business

10/10

Exceptional

13 Jul 2025

Lauren

After getting delayed in Charlotte, the airport shuttle was the main draw to this hotel. The shuttle, check-in, and breakfast were exactly what we needed after a stressful end to a day of travel delays.

Partner

2/10

Poor

12 Jul 2025

Brad

Needs improvement

Check in was great and the staff member was excellent with trying to accommodate our needs. The first room we were in didn’t have hot water so we ask to move. The second was smaller, had hot water, but had mold growing in the bathroom. Overall, not a good experience for just being there a few hours.

Friends_and_family Family

2/10

Poor

11 Jul 2025

Mrinal

Terrible !!!No shampoo, conditioner or body wash liquid in the bathroom. Asked them to put some the second day. The guy at the front said you either get soap or body wash not both and didnt bother putting new shampoo or conditioner either. Terrible breakfast too . Never coming back

6/10

Pleasant

28 Jun 2025

Kathy

It’s okay. The toilet didn’t flush properly. The staff was under a lot of pressure because maybe 15 or so people arrived at the same time in the middle of the night due to cancelled flights. Took a very long time to check in. One of their card readers wasn’t working. Pool was out of service.

Business Self

4/10

Poor

28 Jun 2025

Verified traveler

Budget hotel at bougie price

I’ll caveat this by noting there were many, many delays at Charlotte airport, rendering a large number of people scrambling for a hotel room. With that being said, it was more than an hour in line to check in — no, that’s not an exaggeration: 12:32a - 1:34a. There were two people at the front desk, a woman and a man. The woman was fantastic; she had a good disposition and was checking people in while answering the phone. The man was basically refusing to help anyone and was very rude. The room was older, however bedding was updated and beds were comfortable, but it was NOT a $200 a night room. It was more akin to a budget hotel with many things needing attention including two of the three locks on my room. Overall, it was a last minute need and it met that, but I wouldn’t stay here again.

Business

4/10

Poor

18 Jun 2025

Richard

The room smelt terrible. Mold in the bathroom. Had to ask for sheets for the pull out sofa.

4/10

Poor

07 Jun 2025

Jennifer

The room was not up to a Marriott standard at all. The lobby smelled like mildew. The phone did not work. There were stains on the carpet , walls and tub and I had to get cleaning items delivered just to be able to stay there. Someone was always walking from the desk and the complimentary shuttle is not convenient at all.

Business Self

2/10

Poor

02 Jun 2025

Michelle

Room was not the quality I expected. Tub and shower very outdated and stained, along with a big stain on the couch

Partner

2/10

Poor

23 May 2025

Key

the staff were very disrespectful and dismissive, won’t choose this springhill ever again

4/10

Poor

10 May 2025

Deon

The bath tub was clogged and the ironing board legs were broken in half.

4/10

Poor

05 May 2025

Verified traveler

Outdated hotel

I was extremely unhappy with the room conditions. We received a handicap room when it was not requested & not a suite as booked. Immediately, the room temperature was below par. It was not maintaining the requested temperature set on thermometer after an unseasonably warm Charlotte day. Front staff was notified immediately and response was I'd have to wait until next day when maintainence member was available. Overnight room was uncomfortably hot. Next day I had to initiate the request again because it was not handled.
Hotel was outdated & carpets were visibly stained in hallways. This transitioned into the room furniture which had stains on sofa cushions & beds were not expertly made. Overall, I would not recommend this hotel for future stays.

Friends_and_family Family

10/10

Exceptional

30 Apr 2025

Mahesh

Easy and value

2/10

Poor

19 Apr 2025

Tara

No amenities , pool out of operation , 305 room needs to be renovated massive stains in ceiling in bathroom looks like water damage and or mold .. bad lighting in room one lamp didnt work and one bed stained on upholstery

Leisure Self

4/10

Poor

16 Apr 2025

Tracey

The man at the front desk was VERY RUDE and disrespectful. I got the room through Expedia and he asked for me to swipe my card. I did thinking it was for incidentals and he then said swipe it again for incidentals. He said that my first swipe was for the room because it was not paid for totally. I asked him how when I had the reciept. He said he could not tell me why and that he didnt have to tell me why. He caused a big scene which was embarrassing. My room was totally paid for through Expedia. I have never been through that before. I am a rewards member for Marriott.

10/10

Exceptional

14 Apr 2025

Erika

Despite the short stay, all was great.

10/10

Exceptional

09 Apr 2025

Huguette

Great Location, airport shuttle service, front desk. This was a very good located hotel for a short trip in Charlotte . I would recommend!

10/10

Exceptional

09 Apr 2025

Sally

There was no safe in the room

Business_and_leisure Partner

10/10

Exceptional

09 Apr 2025

Garima

It was well maintained.

Business_and_leisure Family

4/10

Poor

06 Apr 2025

Larita

I chose this location because it was listed as having an indoor pool. After check-in, my boys headed down to swim - no water in the pool!

Leisure Family

8/10

Excellent

27 Mar 2025

Louis-Pierre

All good !

2/10

Poor

24 Feb 2025

Verified traveler

Avoid if possible. Gross and worn down.

Disgusting and worn down. Old food in fridge in our room, TV broken, shower leaked, shower curtain broken, hair in shower curtain and sink. Peeling wallpaper, cracked plaster.
Old sour milk on coffee bar in the morning.
Avoid if possible.

Friends_and_family Family

6/10

Pleasant

16 Feb 2025

Dorothy

The room we got has alot of issues. Leaky sink. Headboard scratched up. Stains everywhere.

Leisure Family

10/10

Exceptional

07 Dec 2024

Josee

We booked this hotel because we were going to a concert at Coyote Joe's. The hotel is only a half mile away. The room was clean and comfortable, easy parking and check in.

Leisure Family

4/10

Poor

14 Nov 2024

Jessica

Not returning

The hotel is just run down. It needs maintenance and needs to be cleaned better. First room the lock on the door didn’t work so we had to switch rooms. Second room was dirty and there were little flies around the room. Workers were nice but clearly they are probably short on staff overworked and underpaid. I’m sure the owners have money to fix these problems so just do better.

Partner

6/10

Pleasant

03 Nov 2024

Angela

Nice customer service people

Leisure Family_with_children

2/10

Poor

02 Nov 2024

Susan

Person at front desk was extremely rude. Very unprofessional in his tone to me and my husband. Our room was over 85 degrees..finally got a room with working air conditioner. Room and hotel very very dated. I would never choose this hotel again.

Leisure Partner

6/10

Pleasant

21 Oct 2024

Kevin

Were just looking for place to stay for night. Was in town for concert. Hotel served the purpose but would not stay their again due to cleanliness.

Friends_and_family Family