Name: Hilton Charlotte Airport
Address: 2800 Coliseum Centre Dr., Charlotte, 28217, US

10/10

Exceptional

06 Aug 2026

William

clean and comfy

10/10

Exceptional

06 Aug 2026

Steven

Great place to stay

8/10

Excellent

05 Aug 2026

Kenneth

The rooms were clean and staff very helpful and friendly

10/10

Exceptional

04 Aug 2026

Jeanine

Room clean, staff excellent, breakfast delicious,(drinks)The Lemon drops delicious….

4/10

Poor

04 Aug 2026

Maxine

Flew in from JFK for a one night stopover leaving early in the AM for an international flight with kids. Checked in after 2100 and was met with the rudest front desk clerk 01 Aug. There was no hospitality provided let alone any type of “customer service” to greet guests from a long day of travel. No eye contact just demanded name and credit card. Room card given and that was the gist of what Hilton gave myself and my family. We went and checked into the room and to our dismay and disbelief the room had been occupied with the lights and tv on and to make matters worse the bed was disheveled.
My kids and I exited the room promptly with all our luggage and went back downstairs to inform the same clerk who assigned the room. She just glared at me with an attitude, assigned another room and slammed the new key cards on the counter. There was zero accountability for her mistake and nor did she offer an apology for her oversight.
Customer Service with a smile and being genuinely respectful and kind to guests who frequent your establishments typically makes a customer want to return however, after encountering this issue on our trips we will avoid this hotel because it was unacceptable. Check in time is at 1600 therefore by the time we arrived after 2100 you cannot tell me that you do not know what rooms are occupied.
Assign responsibility and titles to people who actually care about what they stand for and what Hilton represents. Disappointed!!!

10/10

Exceptional

04 Aug 2026

Khalilah

The hotel is excellent. The hotel staff was nice, there’s plenty of self parking. Bartenders know how to make a proper Old Fashioned, and the rooms were spacious and clean. Although the hotel was packed from hosting a church convention in their Conference Center, there was no delay or mishaps of service whatsoever. The buffet breakfast had plenty of options, including shrimp and a waffle making station. The bonus is that the hotel is minutes from the Charlotte-Douglass International Airport. We even took a stroll through the area where the hotel is located. What a pleasant and top tier visit. Hilton - Charlotte Airport sets the standard. 5/5 stars for service, cleanliness, amenities, location and parking.

6/10

Pleasant

02 Aug 2026

Timothy

Room was clean. Staff was kind. Waited over 30 minutes on the phone just asking for an earlier check in. Entire process took over 45 minutes just to find out if we could check in early or not.

10/10

Exceptional

02 Aug 2026

Michelle

The room was extremely clean and very spacious. The bed was very comfortable.

10/10

Exceptional

02 Aug 2026

Tressa

Great spot with 10 min drive to uptown and not far from airport. Only downfall is the $30 breakfast

10/10

Exceptional

02 Aug 2026

Aundrea Janelle

Hotel is beautiful and our room was spacious.

6/10

Pleasant

01 Aug 2026

Lorie

Last minute booking due to cancelled flight. Old Embassy Suites building I assume based on layout of hotel…but definitely old hotel. My biggest disappointment was bed, it was hard as a rock. Very cheap, thin mattress and pillows were equally cheap. Honestly, I don’t mind an older hotel if the beds and linens are high quality….but these were not.

10/10

Exceptional

01 Aug 2026

Tiny

Great hotel

10/10

Exceptional

30 Jul 2026

John

No

10/10

Exceptional

29 Jul 2026

Derek

X

10/10

Exceptional

27 Jul 2026

henningstong

Excellent place to stay 👌👌 I highly recommend it!!!

8/10

Excellent

25 Jul 2026

Joye

Nice place to stay if you are flying.

8/10

Excellent

24 Jul 2026

Joshua

Really lovely architecture and modern, spacious rooms - great shower - staff was friendly - one server (Rebekah?) even got my 84 year old mom slippers when she joked her feet were cold, and gave me hot tea to go when I said I liked it. Main downside was breakfast ($22 for powdered eggs and pre-packaged danishes and the same kinda stuff you get other places for free), and little things like $5 water (even in the \"executive suite\") - seemed \"nickel and dimey\" to me. Enjoyable stay overall.

10/10

Exceptional

23 Jul 2026

Prasanna

Beautiful property. Dinner was good.. however there was a fly inside the restaurant . Our room had damaged floor in the shower stall . And there was not a separate door for the toilet.

8/10

Excellent

22 Jul 2026

raymond

The hotel was very clean and the staff was friendly. However, check in took a long time. We were assigned the wrong type of room (changed with a smile), and our fridge wasn't cold enough, so they sent a maintenance person to fix it. He messed up and turned it off instead of colder. We caught it when we returned to the room after dinner ( which we had at the hotel restaurant, and was very good). We watched how he tried to adjust it and were able to turn it on and make it colder. A warning to older people: Hilton loves VERY low toilets for some strange reason, so if you have a problem with that, this might not be the place for you.

6/10

Pleasant

22 Jul 2026

Randall

Several items in the room were poorly maintained. The toilet paper holder was broken off the wall. The shower faucet was jammed and very difficult to turn so water was cold or burning hot. Drywall patches unpainted on the wall.

Overall the hotel was nice and stay was fine, but maintenance on the room could be significantly improved.

8/10

Excellent

20 Jul 2026

Charissa

Great hotel and experience

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Tonya

Great location, close to the airport. I stayed overnight due to a flight cancellation. The staff was professional and accommodating. They offered shuttle service so I saved on the uber cost back to the airport the next morning. The hotel restaurant food was delicious. I had the lemon pepper wings and fries. No complaints. It was a pleasant stay. I would stay there again.

Friends_and_family Friends

10/10

Exceptional

20 Jul 2026

Liz

Very clean room and friendly staff

10/10

Exceptional

18 Jul 2026

Paul

Very nice place and easy to deal with

10/10

Exceptional

14 Jul 2026

Rodericky

The staff at the front desk was very nice in helping us checking earlier.

The only thing i would say was missing in our room that there was no menu of the restaurant. Later i found out that there was a restaurant on property.

Family_with_children

6/10

Pleasant

13 Jul 2026

Mary

The hotel itself was great, although it had a refrigerator it had NO microwave. That made absolutely zero sense to me.

Now this is what I have a problem with. My dear friend drove in from Greenville, SC to have some cardiac testing done. She had a heart attack 2 weeks ago and the tests were a follow up. I paid for the first night. When my friend went downstairs to pay for an additional night, she told the front desk why she was there. They pretty much said nothing. Does the Hilton not offer any discounts for something like that ? On top of that, the price was higher than what I paid for. When my Mom was in the hospital in FL, I went down to visit her. The hotel offered me a discount because of that ! I did t even ask for a discounted rate.

When I made the reservation with your hotel, I picked it specifically because it was close to the heart institute where the testing was. No other reason.
I’m sorry to say that I will never stay in another Hilton again.

Just one more thing. The room was nice and clean, however, it was dark grey and dreary. Not very relaxing. Too stark, drab. Grey isn’t in fashion anymore

Friends_and_family Friends

10/10

Exceptional

13 Jul 2026

Samantha

Clean and modern and nice check in staff even at midnight!

Self

10/10

Exceptional

09 Jul 2026

Danielle

Was a very nice hotel with good sized rooms. We ended up here after flight issues and talked about if we ever come back to Charlotte this would be the only place to stay.

Partner

10/10

Exceptional

06 Jul 2026

Charlene

clean room, staff is amazing, breakfast was good.

Family_with_children

10/10

Exceptional

04 Jul 2026

Mustafa T

Excellent service.

Self

10/10

Exceptional

04 Jul 2026

Derek

Beautiful and accommodating

10/10

Exceptional

01 Jul 2026

Lance

Very convenient airport hotel... in / out CLT super easy with shuttle operating 24/7. 👍

Family

10/10

Exceptional

01 Jul 2026

Gary

The hotel is essentially spotless. The staff was friendly and professional. I would stay at this hotel again without hesitation.

Partner

2/10

Poor

30 Jun 2026

Jason

Facility is pet hostile. They charge a huge fee and pretend like they are doing you a favor.

500$ deposit == Pet Friendly
100$ 'fee' == Openly Pet Hostile

If you have a pet, avoid this brand and specifically this location.

Pet

10/10

Exceptional

29 Jun 2026

Roger

Our room was large it was a sweet and it was well maintained a pleasure to stay here

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Jeff

Thanks for the wonderful stay

Family_with_children

10/10

Exceptional

28 Jun 2026

Whitney

Very clean and beautiful property

Family

8/10

Excellent

27 Jun 2026

Phillips

It was a beautiful facility and our room was very nice with a good comfortable king size bed with nice king size pillows ,nice clean bath and shower. I didn't like having to pay for Parking......and a small continental breakfast would have been nice, although they have a nice breakfast restaurant and bar area if you would like to by breakfast or a drink

Partner

10/10

Exceptional

27 Jun 2026

John

Big, nice hotel with a good staff and amenities

10/10

Exceptional

24 Jun 2026

SUZANNE

Very efficient check in woman; they actually offer room service breakfast early which was yummy and very helpful for jetlag.

Family_with_children

10/10

Exceptional

24 Jun 2026

Christina

Beautiful hotel with exceptional staff! Rooms are meticulously cleaned and spacious. Will definitely stay here again.

Self

8/10

Excellent

23 Jun 2026

Jessica

Great stay! Boardroom executive suite was nice and clean. Just hated that you had to pay for parking and breakfast. Because of that I will not be back.

Family_with_children

10/10

Exceptional

23 Jun 2026

Thomas

It was a perfect stay and had great shuttle service, check-in, rooms and bed. Executive lounge was nice.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Diana

The staff was excellent! Very helpful

Family_with_children

8/10

Excellent

21 Jun 2026

Thomas

I stay at this property about once a month. I like the way the rooms are layed out. You have a bedroom area and a separate seating area. Also the staff tries hard to place me in a room in the area that I like to stay. The front dest does a great job!

Partner

10/10

Exceptional

21 Jun 2026

Bianca

Clean and spacious. The shuttle drivers were especially pleasant.

8/10

Excellent

21 Jun 2026

Toni

The reason for my rating the air conditioner did not work in the room and it’s June. The room was nice and accommodating but the air conditioner was awful. Too hot!

Partner

10/10

Exceptional

20 Jun 2026

LOUIS

The rooms were extremely large and had all of the amenities you would expect. We ate at the restaurant downstairs and had a drink at the bar. The food was outstanding for a hotel and the drinks were good as well. We caught the shuttle both ways from the airport and the drivers were both wonderful and very helpful. Overall it was a great stay if only just for a night. We would definitely stay there again.

Friends_and_family Family

4/10

Poor

20 Jun 2026

Luke

2 Fire alarms one at 11pm and one at 2am.

Self

10/10

Exceptional

20 Jun 2026

Thomas

Missed my flight and needed to spend night near Charlotte Airport. Had efficient shuttle service, welcoming staff, excellent big room, good price. Was perfect

Self

6/10

Pleasant

18 Jun 2026

Sandra

2 firearms went off. Last at 2am. 8 flights to get out. Rough night. First I was put in a handicap king that smelled like wet socks. Someone knew that as there was an air purifier in there. Moved to a room on 8th floor. Beds are lumpy. Sheets itchy. Still the smell but less so. Hotel lobby is nice. Shuttles are nice & ice cold. Shuttle drivers are great!

Family_with_children

10/10

Exceptional

18 Jun 2026

carmen

The staff and service were over the top generous. Gracious, kind and extremely helpful.

As is the case in most hotels, food and beverage prices were also over the top- meaning, more expensive than the value of what was being purchased.

The only issue for this particular stay is that we had two fire drills, (yes 2!) on the same evening several hours apart. It did not make for a restful night in the best sense of the word.

Would we stay here again? Absolutely! Special shout out to Rebecca, our dinner server, and Miguel, our server for our morning meals. They were both over the top in their service to us.

And special shout out to Kamesha! She, too, was over the top in her welcome and prompt check-in.

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Bonnie

This was a very nice hotel. Near the Charlotte airport, with very efficient shuttle service. I will definately stay here for the overnight transit through the airport.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Dwaylon

My 3rd time here and the rooms are always clean and on point.

Partner

10/10

Exceptional

15 Jun 2026

Ivan

Excelente

Family_with_children

10/10

Exceptional

14 Jun 2026

Debra

Staff and clean room

Self

8/10

Excellent

14 Jun 2026

Darian

Room could’ve been a bit cleaner.. everything else was great would stay again

Self

8/10

Excellent

14 Jun 2026

Leslie

Good experience! My family particularly liked that there was free shuttle service to local mall and restaurants as well as to and from the airport. The only drawback was I reserved a room with the tub reiterated this at check-in that clerk confirmed there was a tub in the room however there was not.

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Vernisha

We stayed overnight for connecting flight the room was clean and extremely spacious. The staff were friendly. They served breakfast however we had an early flight and didn’t have the chance to try it.

Family_with_children

10/10

Exceptional

10 Jun 2026

Christy

I likes that the room was exactly
As
Expected
Staff was helpful and it was in a good area and near the panthers stadium as well !

10/10

Exceptional

08 Jun 2026

Furaha

Loved how our room looked ❤️

10/10

Exceptional

07 Jun 2026

Kyler

Breakfast buffet is $28/person or you can buy other breakfast items à la carte. Hotel is clean, amenities are great. Parking is free with your hotel key card. There’s a $50/night hold out on your card for incidentals.

Partner

10/10

Exceptional

07 Jun 2026

Dominick

Arrived late however staff was amazing and very knowledgeable

Family_with_children

10/10

Exceptional

07 Jun 2026

Nyra

The hotel was very nice. Exceeded our expectations. The staff was very friendly and welcoming.

Family_with_children

10/10

Exceptional

06 Jun 2026

Alex

Very nice stay

Family_with_children

10/10

Exceptional

06 Jun 2026

Alex

Very nice stay

Family_with_children

10/10

Exceptional

01 Jun 2026

Daniel

Great place,

Partner

6/10

Pleasant

31 May 2026

T. Leviticus

I loved every Hilton I’ve visited. They’re normally clean with friendly staff. This time around my confusion started with the staff that checked me in. She seemed as though she was forced to be there and checking me and my wife in was an inconvenience.
To top it off we got in the room and did our usual inspection. You could tell the floor had not been cleaned for a while, old plantain chips bag sitting in the couch (we left in the couch and didn’t use the couch), stained walls, and sink with dirt sitting in it.
Because we didn’t want to deal with that staff, we decided to clean where we could or the areas we would use, and left everything as they were. Upon our departure there was a different face at the desk so we explained it to her.
This was my first ever bad experience at a Hilton.

Partner

10/10

Exceptional

31 May 2026

Melissa

Great hotel with excellent staff

Self

10/10

Exceptional

31 May 2026

Jayketia

Really nice hotel and staff I like that the pool stayed open until 11pm

Family_with_children

8/10

Excellent

31 May 2026

Shaneysha

Great customer service by staff, VERY clean facility, smooth & fast check in process, delicious breakfast buffet, convenient location to many places. Only downside of the stay were the TVs. Bedroom TV had no network connection and sitting room TV would not even turn on at all. Despite those issues stay was great!

Friends_and_family Family

10/10

Exceptional

31 May 2026

Gina

Property is beautiful and the restaurant serves delicious meals. Rooms were spacious and clean.

Family

10/10

Exceptional

31 May 2026

Tamia

My only bad review is the WiFi wasn’t working even with the “code” they gave me.

Self

6/10

Pleasant

30 May 2026

RJ

The hotel was near the airport. Great location. Great lobby. Lots of chairs to sit on. Water feature three to see through elevators. Staff accommodated us even before check-in time. Room was bigger than I expected. Remote was missing for one of the televisions. The bathtub had the shampoo, conditioner, and body wash way up high on the wall. Which meant if you took a shower great. However if you take a bath there is no way to access it other than standing up every time you want to use the shampoo or the conditioner. Why do they do that? Very inconvenient. At the bottom of the tub was abrasive non-slip glue on material. There is no way that you could move your behind, in the bathtub of without scraping it. Extremely uncomfortable. The faucet itself was loose on the shower wall. The tub stopper was separate and not pinned to the drain. In the room there were only two receptacles for waste and they were very small. The hotel needs a hot tub. The pool was inside and nice. There should be a clock in the pool area to tell time. Did not use exercise room but it looked great. Complaint. There is a guy walking around saying he is an ambassador for the Hilton management. Trying to sell you deals in other cities. Pressuring you so that you will agree to an arrangement of purchase. Not cool. Was eating downstairs in the lobby, and he approached us as we were eating. Not appreciated. Too much solicitation.
They need to provide a breakfast for people rather than paying $29 for buffet. Too

Family_with_children

10/10

Exceptional

30 May 2026

Linda

Parking was a bit confusing and spaces were rather tight- on the flipside the parking was convenuent

Family_with_children

10/10

Exceptional

27 May 2026

James

The rooms are clean and the staff is friendly

Partner

10/10

Exceptional

25 May 2026

Arlene

Great stay, really good breakfast, clean, lovely,modern suite, and really good amenities,stand up shower!..pretty good location ,near to the airport!

Friends_and_family Friends

10/10

Exceptional

25 May 2026

Amber

Brittany and Shelly were amazing! The whole stay was amazing! Awesome stay and people

Family_with_children

8/10

Excellent

24 May 2026

Tia

Room was good, Staff friendly

Family

10/10

Exceptional

18 May 2026

Luthrer

The pool was closed the entire stay.

Family_with_children

10/10

Exceptional

18 May 2026

Renee

Everything except pool was excellent.

Family

10/10

Exceptional

17 May 2026

Nicholas

Clean room

10/10

Exceptional

17 May 2026

Leah

Clean room/good service

10/10

Exceptional

14 May 2026

Harry

Great stay

4/10

Poor

14 May 2026

GLENN

This sketchy hotel seems to fill the gap between homelessness on the one hand and stable, long-term residences on the other. The rooms and furnishings show signs of age. And although a kitchenette is offered there are no cups, glassware, plates, flatware, cookware, etc.

Self

4/10

Poor

09 May 2026

Terrance

The toilet in my room was broken and the carpet was ripped in the room, also. This did not meet my standards with regard to my typical Hilton experience

10/10

Exceptional

08 May 2026

Richard

Needed a place to stay near the airport. Clean … .comfy. Everyone kind and helpful. We missed the scheduled airport van by a few minutes and a driver stepped in to take us.

Nice bright, well equipped gym.
Grabbed breakfast. The buffet was typical… but all well done.

Partner

10/10

Exceptional

05 May 2026

Brian

Great stay! Very accommodating staff, especially Brandon.

2/10

Poor

05 May 2026

Ryan

Not a good place. I would not recommend staying there. Very un clean, sheets are like sandpaper, bathroom sink leaks, staff was super unfriendly and unhelpful.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Melissa

It was good. I think that breakfast vouchers should be given upon check in since it is included in price.

Family

10/10

Exceptional

02 May 2026

Olga

Was Great

8/10

Excellent

01 May 2026

Renee

Great location and shuttle service from the airport

Partner

10/10

Exceptional

01 May 2026

Amanda

Very clean. Great staff.

Partner

10/10

Exceptional

30 Apr 2026

JeriAnn

Great stay in a clean room, great amenities.

Family

10/10

Exceptional

24 Apr 2026

Crystal

So convenient for airport pickups.

Friends

6/10

Pleasant

22 Apr 2026

James

Walk-in shower was great, but there was no needed safety bar next to very low toilet seat.

Self

10/10

Exceptional

21 Apr 2026

Michael

Professional, efficient, and beautiful describe this property and staff. I arrived on a late flight. I arranged for the complimentary transportation by calling an automated number, followed the van on a website as was suggested. The van arrived in a timely manner and the driver was professional and courteous. I was checked in quickly, along with a flight crew. I found my room, which was upgraded for me. Everything about my stay here was perfect. I definitely will stay at this property again when I return to Charlotte.

Self

10/10

Exceptional

21 Apr 2026

jarrett

Great

Friends

6/10

Pleasant

20 Apr 2026

Idalia

We arrived for check-in, and one of the rooms was not yet ready. It wasn't until 5:00 PM—after we requested that they look for alternatives to find a ready room—that one was finally located.
At the restaurant, the waitress was very friendly and polite; the only downside was the lack of variety on the menu, especially for children.

Family_with_children

2/10

Poor

19 Apr 2026

Joshua

Paid for this room via Travelocity and was double charged by the hotel itself long long, long lines to get checked in with only one person working truly frustrating after traveling all day and you just want to get to your room and relax, but you gotta spend an hour and a half a line checking in

Family