Ramada Plaza by Wyndham Charlotte Airport

United States , Charlotte - NC
CHARLOTTE, 212 West Woodlawn Road
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100 reviews shown

6/10

Pleasant

12 Mar 2026

Robert

No internet. No breakfast. Key card wouldn’t work had to be moved to a different room. This hotel wasn’t worth the price.

Self

2/10

Poor

28 Feb 2026

Shanell

DO NOT STAY HERE‼️

My stay at Ramada by Wyndham was both traumatizing and deeply disappointing.

I checked in on February 13th at approximately 11:50 PM and was initially assigned Room 607. Upon entering the room, I attempted to use the restroom and immediately discovered that the toilet was not functioning. I returned to the front desk to report the issue and was reassigned to Room 626.

Unfortunately, this room presented even more serious problems. The lights did not work properly, the smoke detector beeped continuously throughout the night, the toilet did not flush and ran nonstop, and the shower water pressure was barely a trickle. Due to exhaustion from my flight, I attempted to rest and planned to address these concerns the following morning.

On February 14th, I was moved again—this time to Room 430. Upon inspection, I discovered that the room was infested with bedbugs. I immediately documented the condition with both photos and videos to corroborate my findings.

Given the repeated room failures, unsanitary conditions, and the distress caused by this experience, I requested a full refund and agreed to leave the property peacefully. I was explicitly promised a full refund by hotel staff. I’m still waiting on my refund 🤬

This experience was unacceptable and far below the standards expected of a Wyndham-branded property.

Self

2/10

Poor

22 Feb 2026

CHANDRA

The whole place needs some looking after! Does not feel like a safe area

Family_with_children

4/10

Poor

21 Feb 2026

Jason

Room was neglected. Several outlets did not work. Bathroom door would not close. Two different lights not working.

Friends_and_family Family

6/10

Pleasant

16 Feb 2026

Rita

Staff were very nice. They have to control the roach problem in the room.

Business_and_leisure

10/10

Exceptional

15 Feb 2026

Elsa

Everything was as expected

Friends_and_family Family

2/10

Poor

10 Feb 2026

Narciso

Very bad customer services, bad conditions. Terrible experience

Business Self

2/10

Poor

09 Feb 2026

Abded Negot

Furniture broke

10/10

Exceptional

02 Feb 2026

Todd

Very nice staff!

2/10

Poor

30 Jan 2026

Michael

Lobby smelled like weed and was flooded on one side. Room smelled like mold and there was hair in the bed. Never seen a hotel so gross. We immediately asked for our money back and left.

Friends_and_family Friends

6/10

Pleasant

27 Jan 2026

David

The room was clean but looks antiquated.

Leisure Family_with_children

4/10

Poor

27 Jan 2026

Brian

Room dated ,no food facilities

4/10

Poor

26 Jan 2026

Charles

I booked this because of airport travel is included 6:00 am to 11:00 pm per website. Staff would not answer phone to send shuttle. Corporate called them and when I was put on the line they hung up. Fortunately Corporate was still on the line and called again.

This hotel would not send me a shuttle after booking and between hours on website. I had to pay a taxi $20.65 to hotel.

Room had toilet running when I went in. Entire hotel is very worn and in a state of disrepair and repair. A place to sleep in a bind but nothing more.

Leisure Self

2/10

Poor

25 Jan 2026

Monica Lee

The room and overall hotel was filthy. The TV in my room did not work and the hotel clerk said she could not do anything about it. Everything smelled. The floors with filthy with dirt as was the elevator. Sad, sad hotel. How can Wyndham put their name on this dirty hotel?

Business Self

4/10

Poor

25 Jan 2026

Holland

Room was not clean, bed linens old & frayed, chair was stained and moldy, old towels and brown water out of shower, hotel had an overall musty smell. Agree with prior comment that hotel needs to be totally renovated, as sounds like conditions at hotel have been ongoing for a while now.

Leisure Partner

8/10

Excellent

25 Jan 2026

elizabeth

okay

Self

10/10

Exceptional

21 Jan 2026

Kiah

Clean rooms, Helpful staff, Wonderful stay

4/10

Poor

20 Jan 2026

REZA

The room was old, dirty.

Business Self

2/10

Poor

03 Jan 2026

Natalie

The airport shuttle is no longer being offered (although advertised on Expedia and the reason we chose this location). The downstairs is a ghost town with the front desk being the only operational part of what used to be a fully functioning hotel with a dining area and bar. Only one of two elevators is working. The structure of the hotel is obviously a former Ramada, but nothing is to the standard of a hotel by that name. The wallpaper is peeling, the tiles are cracked, and the television offers only grainy local reception. The pool is closed, the hot tub is overgrown with weeds and trash. The gates to the parking lot are leaning and or broken. It looks like the shell of the building and I would be surprised if our floor is the only one operational. Thankfully, the linens seem clean and because we only have to stay here for a few hours before our 6 AM flight, we are going to make it work. But buyer beware especially if you have children or are traveling alone and Expedia should do some follow through before giving this place a three star rating.

Leisure Partner

6/10

Pleasant

26 Dec 2025

stogie

Had to change rooms because of cigar smoke residue in the first room. They only have maid service after 3 days of your stay. The towels were made of cardboard or wood , they were hard and rough. No Reception is available 80 percent of the time and it goes to Voice mail only to tell you that the voice mail hasn't been set up yet, so you can't even leave a message.

Business Partner

2/10

Poor

16 Dec 2025

Sydney

This hotel staff was so rude. Everytime we stepped into the lobby they were asking us if we were ready to checkout. I tried calling before hand to ask to setup the shuttle service and the lady had an attitude with me

8/10

Excellent

16 Dec 2025

Herman D.

Greetings..(1) The sink drains slowly..(2) the bath tub drained slowly..(3) the toilet was also a slow draining issue….room was acceptable clean & the newly installed elevator was questionable., no breakfast wasn’t an issue since various food sources were close by..

2/10

Poor

12 Dec 2025

james

The worse place ever. I booked 2adults & 14 yo on Expedia but hotel Requested extra fee contrary to terms. Room a disgrace. Service zero. Will complain to Expedia.

Leisure Family

6/10

Pleasant

08 Dec 2025

JULIEN

Carpet is very old and dirty. The bead was not done at our arrival so they need to change the room.
It seems they went to some flooding issues and still have to do a lot of remodeling / updates.
One elevator was out of service.
Staff was very helpful .
Good note: They have cheaper long term parking.

Leisure Family

4/10

Poor

25 Nov 2025

Rose

Upon entry I smelled moisture and what was likely mold. The rooms on the upper levels weren't any better, they had the fan on in the rooms which helped mask the smell, but it was still perceptible to me.

There are also clear signs of water damage i.e. bulging ceiling tiles, and on the first room I entered, the side of the wall protruded and the wallpaper had separated.

I was kindly given a second room, unfortunately if the issue is mold or moisture in the walls, I didn't expected the room hanger to fix the problem. But the second room also had stained sheets, so I had to sleep on top of the covers on the bottom edge of the bed.

Kind and polite staff, but the hotel just needs a LOT of work. The price for the nights stay was terribly inflated for the quality.

Business

8/10

Excellent

10 Nov 2025

Marcel

Comfy bed, good location, slow front desk person, property in need of R&R

Leisure

2/10

Poor

29 Oct 2025

Dilva

Yes. The only thing that was good was the shower. The hotel needs a ungent remodeling.

10/10

Exceptional

28 Oct 2025

Abimbola

The customer service representative took good care of me and I really appreciate that

Leisure Family

2/10

Poor

26 Oct 2025

Oscar

We booked two adjoining rooms; one seemed like a storage room with a bed, while the other one had baby roaches (5th floor) and no TV remote. The staff is not friendly and do not understand simple requests and/or questions. There seem to be people living full time in rooms and the “vibe” is very shady. The building needs renovations badly and we learned it is trying to be sold; therefore, no money being spent to make any improvements. There’s a very noisy, large box fan by the lone elevator that works and the lobby area seems like a storage area as well. I booked thinking it would be a good value; I was totally wrong!

Friends_and_family Family

2/10

Poor

26 Oct 2025

Bipin

Limited lights in room and over all not good

2/10

Poor

17 Oct 2025

D'Anna

I was staying here at this hotel last month. I checked into my room and I have been staying there for two nights at this point. I could not find my remote so I was searching under the bed and what I found under the bed is probably the most disgusting and unbelievable thing I have ever found. I pulled out a grocery bag that have been wrapped around a dildo!!!! DISGUSTING. SO it became clear to me. They do NOT CLEAN THEIR ROOMS. I HAVE PICTURES. AND AN EMAIL SENT TO THEM… with the plastic wrapped dildo. I complained to management and yes they apologized, and moved me to another room which took way longer than it should have given the circumstances. They also had me go back up to the room with two cleaning ladies and show them the toy, and they literally just put a broom down with a dustpan and swept it up in there. The room they moved me to was no better as it held a disgusting and distinct odor of MOLD also an infestation of little gnats. Also the floor was wet by the AC unit. Which is probably where the smell came from! I absolutely requested a refund and have yet to receive one. Which is insane! There was a S3X toy under my BED!!! There’s no reason why I shouldn’t be refunded.

Leisure Self

4/10

Poor

08 Oct 2025

Joel

The hotel and room smelled of mold. It was very strong in the room. Hardly any plugs to charge our phones and electronics. The TV had channels that were fuzzy, blurry and just stuck. There were only 2 towels in the bathroom for 4 people. There was no air conditioning in the lobby.

Friends_and_family Family

10/10

Exceptional

04 Oct 2025

Sharon

Nice facility! Friendly, safe

Self

10/10

Exceptional

29 Sep 2025

Kamalesh

good

Leisure

4/10

Poor

21 Sep 2025

James

As complained about by other guests, there was construction in the back with a huge ventilator fan blowing a slight cementitious smell into the lobby. In my case, this didn't affect my stay since I was not there during working hours. The room and facilities were clean except for one sticky circle from a sugary drink on the night table. However, there was zero security with no one manning the desk or the door to the lobby, which was open to the public, during nighttime hours. Most troubling, when I showed up for my 7:30 am shuttle, there was no shuttle. The unapologetic desk agent shrugged and said the driver didn't show for work and I would have to take an Uber or Lyft at my own expense. Because it was so early. surprisingly one did show up, but after a delay, for this unprofitable $9 short ride. I might have been out of luck during busy hours. Or if I had cut the timing too close. The one upside was the extremely low price, understandable given the level of service and value received.

Leisure Self

2/10

Poor

19 Sep 2025

Jason

Absolutely Horrible!!!

Absolutely Horrible!!!!

Friends_and_family Friends

2/10

Poor

19 Sep 2025

Jason

Only if last resort!!!

I paid for a room for 3 days for my Birthday and Memorial day weekend. The service was horrible. The cable only worked half of the time. I had to go to the lobby 2xs a day until someone finally came to check, and said \"oh, they didnt pay the bill\". They wouldnt even waive the 35.00 fee for the third night. 100.00 deposit for the first 2 nights and an extra 135 for the 3rd night. The manager/owner could never be seen or spoken to. They never came to change the sheets or take out trash for 3 days!!! The payment for the 3rd night was over charged and was blamed on my bank. I had to wait for 3days after checkout for it to be reversed/disputed. I had to go to the lobby to get my own towels. At least i kep my room clean and took out my own trash. The elevator doors open slow and are a deathtrap. Even the security guard felt bad for me. At checkout of the 3rd day, i asked to speak to the manager/owner again, but of course he wasnt there. I asked for his name and number all they could give me was his first name \"Armand\". I asked for his last name and they told me \"B\". I asked for coporates number and she wrote it down with disgust in her face. So i spent almost 435 plus the 200 deposits, just to be looked at like i was in the wrong, while other ethnicities were being greeted with respect. This was the worst that i have treated ever. Dont worry, i kept it respectful around your valued customers. I even cleaned the room and left a 5.oo tip on the pillow for housekeeping. Thanks Ramada!

Friends_and_family Friends

2/10

Poor

11 Sep 2025

Israël

Really bad

2/10

Poor

07 Sep 2025

Bobby

My room was dirty with crumbs. It was never properly vacuumed. My comforter had blood stains. When I told the front desk staff, the comforter was replaced with one that had cigarette burns on it. The online ad said there a free daily breakfast, which didn't exist. There was no room service or a functioning restaurant. Rooms were only cleaned once a week.

Business_and_leisure Self

2/10

Poor

06 Sep 2025

Edward

No WiFi in room telephone doesn’t work
Wallpaper peeling off bathroom stinks
Armed security guard tells it all
Not a safe area

Business Partner

2/10

Poor

04 Sep 2025

Rachel

Worst Hotel Ever

I didn’t stay long checked in and an hour later checked out. This hotel was not like they advertised. Grounds not kept, hotel smells, rat poison on floor in room, fitness room not working, no pool or spa, dining area was closed down so no breakfast was going to be served in the morning, so we us another hotel. This one needs to be demolished.

Partner

2/10

Poor

31 Aug 2025

Verified traveler

It’s my fault for trying to save money this hotel should be closed down PERIODT I turned on the shower and dirty water came out. I just grabbed my luggage and walked out the front door. Nasty hotel please ppl don’t stay there spend more money and go elsewhere.

2/10

Poor

29 Aug 2025

Phillip

Front desk agent was unsympathetic. I ended up being sick before getting on our plane, and when my daughter asked about the ice machine so I could get something cold to drink, front desk agent said no. Early check prices are too high! $50 before 11am and $35 after which I was told that they wouldn’t have any rooms ready until 230, so $35 for only a half hour early is ridiculous!

Leisure Family

2/10

Poor

28 Aug 2025

Karin

Old, rundown. No air conditioning on first floor

Family

2/10

Poor

26 Aug 2025

Domonique

I want to start by saying, NOONE should EVER stay here. The AC was out so the building was HOT. It smelled of mold, the banquet halls and breakfast area were blocked off with couches and there was a huge floor fan blowing in the lobby. The first room I was in was extremely dirty, stains on the bed and floor and debris on the bathroom countertop. The TV didnt work and neither did the Wi-Fi. I asked for clean linen, because not only where there stains, there were large and long pieces of hair on the pillow and sheets. I was told the room with the linen is locked and I'll have to wait until morning to get new sheets. Also that housekeeping doesnt come until 3 days into my stay, so i'll have to wait 3 days before my room can be cleaned. Due to the refund policy on Expedia, the website said I would be charged in full if i canceled so I was basically forced to stay in this hotel or leave and pay for an additional room for 5 days. I wasnt willing to do that. I expressed I was unhappy with the room, so the man moved me. The new room was worst than the first. The floor, bed, couch and ottoman had large visible stains. There was no refrigerator at all, the desk was broken, the phone did not work, the TV said no signal so i couldn't use it, the Wi-Fi was nonexistent, the bathroom had tissue stuffed into the vent, and the ENTIRE tissue holder came out the wall when I went to pull some tissue off the holder. Thats just night 1. Horrible, HORRIBLE experience. I had to sleep on my towel.

Business_and_leisure Self

2/10

Poor

24 Aug 2025

Volodymyr

Nevervstay there again

Business Family

6/10

Pleasant

24 Aug 2025

Verified traveler

Downhill?

Staff/admin has not stayed up on maintenance of the entire building. Things are falling apart. Not sure how long it's been this way but they need to invest more into it if they want this Ramada to last.

Self

10/10

Exceptional

22 Aug 2025

Kayla

Everything was great

2/10

Poor

18 Aug 2025

Clarence

HORRIBLE DANGEROUS HOTEL

Worst Stay Ever.. No AC at the property entrance. Property Smelt horrible. Room was disgusting. I ordered towels an sheets from Family dollar along with Lysol Spray. This was a bad choice. Water in bathroom was so horrible I used rubbing alcohol to bath. Never stay in this area, very dangerous place.

Self

4/10

Poor

09 Aug 2025

Gail

Old worn-out. Nothing worked well. Wouldn't recommend. Moldy smell

2/10

Poor

04 Aug 2025

Jessica

This was the worst hotel I’ve ever stayed at, this hotel doesn’t reflect the advertisement. The pools were working, half the first floor is shut off and the manager didn’t want to replenish towels. Not to mention no one never answers the phone to assist with questions.

4/10

Poor

02 Aug 2025

Tatiana

The property had a distinct bad smell of dampness and mold and it had a look like there was construction going on

6/10

Pleasant

29 Jul 2025

Tommie

Okay for the price

Everything was great but my did see two roaches. Hispanic lady at the counter was so sweet and understanding. Said she had been working there 7 years they should definitely keep her

Partner

6/10

Pleasant

26 Jul 2025

Verified traveler

The hotel was clean but fairly “tired”. It was fine for a quick overnight stay to get to the airport for an early flight; however, the shuttle didn’t start until 6am which was my flight time so I had to take an Uber.

2/10

Poor

24 Jul 2025

Sharmaine

This property has so much potential due to its size, location and structure. However, it needs to be updated from top to bottom. The rooms are dank, curtains are old and stained, carpet is filthy and musty, sheets have hair and debris. The sofa - oh God don't touch it. I covered it with the dirty mat that was on the bed. I purchased lysol spray, wipes and my own sheets and cleaned the room- just to sleep for a few hours after a long flight then I was out of there! Never again!

4/10

Poor

21 Jul 2025

Christine

In need of some TLC

The hotel is very old and in need of some upgrades. The hotel lobby and rooms had a musty smell. Back in its day I’m sure it would’ve been a nice place to stay. It’s run down. I can handle old, I just can’t do with the musty smells.

Partner

4/10

Poor

18 Jul 2025

Simon O

The property manager was very rude. He refused to give us microwave

4/10

Poor

18 Jul 2025

Betty

Everything was terrible. I will never stay again. Staff was terrible.

Leisure Self

2/10

Poor

16 Jul 2025

Suanaye

This hotel is extremely outdated. There was no AC in the lobby, and the AC in the room kept going off and on (without an auto button either). You made me wait until exactly 3 pm for check-in, and I had to take extra time to inspect the room at checkout. This is a low-class hotel. Bathroom stalls are out of order. This location is in Atlanta, where it is currently HOT, and their pool was out of service!!!! The TV was outdated, with a snowy reception on the limited number of channels available. No extra pillows or blankets available. Had to request an ice bucket for the room, and the ice machine room was ridiculously HOT! Thought the ice would melt before I even got to my room. Overall, the service at this location is subpar and I would not recommend this location to anyone that needs a place to lay your head. It's a cheap motel with a Hotel Branded Name. This wasn't even worth the amount I paid for it!!!!

Business_and_leisure Friends

2/10

Poor

15 Jul 2025

Steven

Think twice

This is a hotel that reeks of cigarette smoke from the moment you walk in the lobby. My room smelled like cigarettes. No power outlets near the bed

Business

2/10

Poor

14 Jul 2025

Luz

This hotel needs to close for total renovation! I still in shock… my view was the horrible pool (just miss a couple of cocodrilles!)

Business_and_leisure Family

10/10

Exceptional

14 Jul 2025

Paul

Nice getaway

Leisure Partner

10/10

Exceptional

13 Jul 2025

Angela

The price of the room

Business_and_leisure Family

2/10

Poor

13 Jul 2025

HATSHEPSUT

The staff had an excuse for every issue clients befor me gave and there were plenty complaints. I have photos of dirt blowing out of vents and pee stains on chairs and in the van. Just absolutely abhorrent.

Business Self

2/10

Poor

13 Jul 2025

Denia

This place is a health hazard!!! I’m not sure what are the regulations for hotels in Georgia but someone from the health department and code enforcement department needs to visit this place. Mold on the bathroom walls, dust covering the tv, stained linen, stained curtains, musty order, out dated carpet, no ventilation in the lobby… DO NOT BE SCAMMED NONE OF THE ROOMS LOOK LIKE THE PICTURE ON THE SITE!!!!

2/10

Poor

12 Jul 2025

Ken

The worst place ever. We also parked there for 2 weeks. To get that done was monumental. They advertise to pick you up with their shuttle at the airport. They were a no show and we had to pay another shuttle to take us there. They refused to rebate the 15$ we paid while their shuttle burs were parked outside and they admitted they couldn’t pick up people because of another one of their mismanagement problems after advertising they would. Staff very indecisive and poorly trained. Don’t ever have anything to do with this poorly run facility.

2/10

Poor

12 Jul 2025

Kathleen

This place is very dirty they gave us dirty towels. The hotel has bugs/roaches it was on my daughter’s birthday cake. The hotel smelled like mold.

Leisure Family_with_children

10/10

Exceptional

04 Jul 2025

Madison

Clean

Business_and_leisure Friends

2/10

Poor

01 Jul 2025

Eric

My girlfriend had bad allergy reaction by bed and dust in the room. She couldnt breath well and having hives on her skin

8/10

Excellent

30 Jun 2025

Marlon

Area around the property is dangerous. Bunch of prostitution and gang members hanging around. I needed to drive all the way to Rosewell to eat and and shop around but not area around the hotel

Business Self

2/10

Poor

30 Jun 2025

Karey

By far the worst hotel property I have stayed at. The shuttle van was filthy. There was an open juice container in the door holder, crumbs all over the seat. We walked in and it was humid, hot and smelly in the foyer. Went to the elevators and wasn’t sure we would make it to the second floor. The hall smelled so strongly of weed I couldn’t breathe. Room had stains on everything. The curtains, chair, lamps. Bathroom curtain was full of mold, toilet tank lid not fully on. Didn’t want to touch anything! Should have left but was so exhausted after traveling 24 straight hours.

Leisure Friends

4/10

Poor

30 Jun 2025

Tim

The room wasn't clean. The carpet was dirty. The room had a smell to it. They need to invest in updating the hotel.

But the customer service was good.

Leisure Self

2/10

Poor

30 Jun 2025

Roger

I flew into Tampa airport right after a bad storm that cancelled many flights. This was the only hotel I could get a room at. This place was bad. I have pretty low standards but this place was bad. Very musty, moldy and overall gross. No tv in room, toilet didn’t flush, furniture was literally broken. This place was bad! My daughter’s flight was early and I just left with her at 4:30am as I would rather be in the airport than sit in the mold and mildew. This place was bad. Our Uber driver almost wouldn’t come as there were prostitutes standing outside the property on the curb. I probably should have just slept in a bus stop somewhere.

Leisure Family

2/10

Poor

29 Jun 2025

Calvin

A very, very unpleasant stay!

The hotel and my room were dirty, falling apart, old out dated furniture, substandard toiletries and malfunctioning TV, etc. This was one of my worst hotel experiences of my life.

Friends_and_family Friends

4/10

Poor

29 Jun 2025

Frederick

Dank musty smelly dated. That just about sums it up. Overpriced for the condition and surroundings. Stayed overnight due to a flight cancellation

Business

4/10

Poor

29 Jun 2025

Mark

Poor condition

Dirty room. Worn out sheets and towels. Old garbage left in room. No breakfast or shuttle as advertised. No pool.

Friends_and_family Family

2/10

Poor

28 Jun 2025

Paul

Definitely needs an upgrade. Online Pictures do not match with what you get.

Business_and_leisure Family

2/10

Poor

28 Jun 2025

Nicole

I did not gwt to stay at the hotel. They resold my room and said there was no rooms. \"First come firat served\" is what he said. I did not expect my card to be charged by expedia either. It said it wasnt charging card now. I never checked in, so it should have been cancelled, they didn't honor my reservation.

2/10

Poor

27 Jun 2025

Matthew

This place is an absolute cesspit. Avoid as best as you can!

Leisure Self

6/10

Pleasant

26 Jun 2025

Frank

It’s ok for a stop and go but that’s it.

2/10

Poor

26 Jun 2025

olufemi

The hotel smells and it old needs upgrade also hotel shuttle end at 10:30 I have to take uber!

Business_and_leisure Self

2/10

Poor

25 Jun 2025

Erlene

did not stay and I requested a full refund, which were agreed to and suggested that I follow-up with Expedia to process the refund. This was due to Ramada Plaza being in deplorable conditions....the smell of meldew as you enter the building. The rooms were unclean, unsanitary, unkept, dinghy. The whole building was Just disgusting!!!!! It's Inadequate and not fit to be marketed as a business that provides travel accommodations. Ramada Inn looks like a homeless shelter!

Business_and_leisure Family

2/10

Poor

24 Jun 2025

Jeanie

Very rundown. Room was just \"ok\". No air conditioning working in the lobby, so you walked into a sweatbox with big industrial fans blowing. Very strange. On my floor the \"Vending/ice\" area was bolted closed. I found 1 vending machine off the lobby. I paid $5 EACH for a bottle of juice and a water. The worst thing was when I left, the shuttle I was planning on taking was \"not running\" that day. A piece of paper was taped to the check-in counter to inform us of this. According to the woman behind the desk, there was no driver. I'm damn lucky i left myself PLENTY of extra time. I had to order an Uber and pay for it myself. The shuttle was supposed to be an included amenity at no charge. I had arrived on Sunday 6/22/25. I was about a hour early for the 3pm check-in time. They charged me $35 to check in \"early\" even though they had a room ready. I think i should get a refund of that $35 to compensate for having to pay for an Uber when it was supposed to be a provided amenity and it could've made me miss my flight!

Business_and_leisure

10/10

Exceptional

23 Jun 2025

WILLIAM

Worn around the edges but a large comfortable room at a good rate. The lobby should have baggage carts.

Leisure

2/10

Poor

23 Jun 2025

Sheila

be ready for a supposedly $100 security deposit and no one around to return it back at 11am checkout. Complete mislead from website photos and amenities!
This hotel really needs to be closed and refurbished. It had a moldy smell upon entering the facility. A huge blowing fan on the first floor next to the elevators. 4th floor looks like they had a flood with peeling wallpaper in the hallway. Front desk gentleman needs hospitality training. My room had dirty dusty curtains. and a dirty bed spread I tossed. Front desk staff needs hospitality training. They team needs to be motivated and some training in customer service. Restaurant never opened, pool closed and very dirty. Did not have a breakfast as stated on the web site. id you have allergies this is not the place to go!

Friends_and_family Family

4/10

Poor

23 Jun 2025

Mu Lah

First time staying here and it was unpleasant. There’s a weird smell in the hallway. The room had a weird yellow spot in the bathroom. They only gave us 2 small bar of soap to use for body and hair. Glad we were only staying there for 1 night. The staff was nice though, the hotel not so much.

Leisure Partner

2/10

Poor

23 Jun 2025

CHARMAINE

None of the amenities were working. Noisy outside my door all night and day. Hotel wasn’t as clean as it used to be.

Leisure Family

2/10

Poor

22 Jun 2025

Ryan

Run down

Business

2/10

Poor

21 Jun 2025

Megan

The booking description what entirely wrong, the AC was messed up. The pool was closed and had been for a long time it appeared. There was no towels in our room. The TV did not work this was an absolutely terrible stay

Leisure

10/10

Exceptional

19 Jun 2025

Itunu

Security and staff

Leisure Family

8/10

Excellent

19 Jun 2025

Matthew

Nice for the price..

Leisure Partner

10/10

Exceptional

18 Jun 2025

juan

It's a hotel worth the price. Perfect for staying in Atlanta if you're looking to save money without being picky. If you're expecting a newer, nicer hotel, be prepared to pay $120-140 or more per night. If you're someone who criticizes anything minor, this hotel isn't for you. If you're someone who accepts getting what they pay for, this hotel will be a great fit for you. Enjoy your trip.

Business Self

2/10

Poor

17 Jun 2025

thomas

Tv and internet didnt work. No ac in community area

4/10

Poor

13 Jun 2025

Lynetta

It was in a good area, but the conditions of the property wasn’t that good. The inside smelled moldy. it didn’t have breakfast like it stated when i booked it.

Business_and_leisure Partner

2/10

Poor

11 Jun 2025

JOSE

Went I check in I tell them I am a wheelchair person and I will need transportation in the morning to the airport front desk said no problem there is a shuttle bus that go every 30 minutes to the airport
Next morning went I came down to go to the airport the driver said to.me that he will not take me because his back hurt and he will not lift my chair
I went to the front desk and they will not do anything to help me one employee told me to call a Uber to take me to the airport and that what I did call a Uber that took me to the airport nobody in that hotel help a wheelchair person

Business

10/10

Exceptional

09 Jun 2025

SHAHRUKH

It was an amazing experience, highly recommended.

4/10

Poor

03 Jun 2025

Valerie

Hotel needs new beds, sockets and carpet.

Business

6/10

Pleasant

01 Jun 2025

Cedric

The ability to address staff pretaining issues addressed

Business_and_leisure

2/10

Poor

30 May 2025

Ashlee E

Misleading photos and disappointing stay

I rarely leave reviews, but I feel compelled to share my experience. I booked this hotel based on the beautiful photos online—modern rooms, clean spaces, and updated amenities. Unfortunately, the reality was completely different.

The room I stayed in was outdated, musty, and nowhere near as clean or well-kept as the photos suggested. The carpet was stained, the furniture was worn, and the air conditioning barely worked. Even the common areas looked tired and in need of attention. It’s clear that the pictures online are either very old or heavily edited.

Housekeeping was inconsistent, and several of the amenities listed online were unavailable or not functioning. It felt like I had been sold one experience and given something completely different.

Overall, I was incredibly disappointed with my stay and would not recommend this hotel unless major updates are made—starting with more honest advertising.

Partner

2/10

Poor

26 May 2025

Adrian

Go to Google for actual review it was FAR FROM WHAT THE PICTURE PORTRAY. THE DAMN PLACED LOOKED LIKE THE TOWER OF TERROR IN DISNEY

Family