Waterwalk Extended Stay Charlotte

10/10

Exceptional

20 Mar 2026

Jerry

Yes although i didnt travel with my pet this time this feels like home actually the staff is amazing and always in the best mood which is great because even if ur day is bad we come home to them and thats what is different ablut the atmosphere here and im actuality comfortable just wish it was more affordable

Self

10/10

Exceptional

17 Mar 2026

Quantelia

Clean room staff terricka was a

2/10

Poor

16 Mar 2026

Ramysha

Has a smell, dirty , does not look like online pictures I basically wasted $300,I had to get another room at another hotel .

2/10

Poor

15 Mar 2026

Monique

Peculiar smell when you first walk into the hotel, hallways filled with debris and swept trash, entire 3rd floor smelled like cigarette smoke, room had a stale cigarette aroma mixed with wet dog when the air/heat was in use, towel shortage, informed personnel in the lobby about the smell of the hallways and room and all he could do was apologize. Per the amenities the hotel is supposed to be SMOKE FREE however it is the COMPLETE opposite! Currently in the process of trying to get a refund. This stay was everything but relaxing…

Partner

10/10

Exceptional

04 Mar 2026

tierra

Staff was wonderful. Rooms was clean and relaxing

Family

8/10

Excellent

28 Feb 2026

Molly

Clean room, courteous staff

2/10

Poor

28 Feb 2026

Rosanne

The room was filthy, bed sheets were dirty.

Partner

2/10

Poor

25 Feb 2026

Annette

Everything

Family_with_children

2/10

Poor

23 Feb 2026

Keisha

Please I never leave a bad review but this this trip me driving down three hours to Charlotte to check in at 10 but the room that I checked for was the two bedroom and two bath they placed me in a 1 bedroom and made me wait for three hours so I didn’t get into my two bedroom until three in the morning and then they charge my car three times not only I already prepaid for my stay with hotel.com but they charge for the security deposit of the three times which is only supposed to be $100 not $300. I would not stay the room was disgusting sticky no towels the pillows were thin in both room.

10/10

Exceptional

22 Feb 2026

Shaquita

Everything was great room was clean and staff was excellent will definitely stay again

Friends_and_family Family

2/10

Poor

20 Feb 2026

olivia

I had checked in online in advance and said I would be arriving at 3pm. due to traffic I didn't arrive till 4pm but obviously fully expected my room to be ready and to check in with ease. it was the opposite. when I arrived, it must have been right before a shift change. I had spoken to a women first and she told me she needed to check with housekeeping if my room was ready (no clue why it would not have been ready when I said I was arriving at 3 but ok) and then I sat to wait and was waiting for another 30 minutes and when I realized the lady was not coming back I went up to the desk again to a man this time. he was dealing with another customer who had booked a room through Airbnb (which honestly shouldn't be allowed since its a hotel but found out that people will get a room for a month and then \"rent\" it out to people on Airbnb). the staff wasn't even aware people did that. and the ladys booking had been canceled and could not reach the host. so I was left waiting longer while he was dealing with that, just for him to tell me he had to find a room for me. then he tried to charge me again even though I paid through hotels.com. his boss on the phone was able to reverse it thankfully. anyways we didn't get in our room until 530pm. the entire hotel and our room smelt of weed, there was no hot water so I was forced to take a very painful cold shower (my legs literally felt like pins and needles), and cleaning crew tried to enter our room early in the morning. I want a refund!!

Partner

4/10

Poor

15 Feb 2026

Cindy

Room and staff were fine. No hot water my entire stay wasnt that great.

Business

4/10

Poor

15 Feb 2026

Brinijia

Staff was very friendly and area was good. There was no hot water on my visit but I had already paid in advanced before arrival on card. No pots and pans and hard to get room service.

8/10

Excellent

18 Jan 2026

Shadema

The room was good, but I think the plumbing needs to be checked. The water was going out slow in the main bathroom sink.

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Lolita

Everything was great

Friends_and_family Family

10/10

Exceptional

08 Jan 2026

Devita

We really enjoyed our stay. It felt just like being at a nice cozy resort.

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Shanetta

The rooms were spacious and clean, lobby was very inviting, it was quiet and smelled awesome when you walked in. I will book again

Friends_and_family Family

2/10

Poor

02 Jan 2026

Kimberly Deandrea

HORRIBLE

2/10

Poor

31 Dec 2025

Thomas

The television and the phone in the room was not working. After multiple attempts the front desk came up to the room. He stated he needed a new cord. At that point he never returned. It is understandable that things may not work, However not to resolve the issue is truly disappointing!

Self

8/10

Excellent

30 Dec 2025

Brent

Yes

Business Self

10/10

Exceptional

28 Dec 2025

Tonsharona

I like it came down for holidays we stay from 24 to 28 I brought my sons and grandson felt like I was in my own apartment gave my family the space we needed & didn't have to stay with family it's very affordable staff was courteous right near waffle house 2 min drive 15 min loved the fact they had washers and dryers in rooms no one was on top of each other

Leisure

2/10

Poor

14 Dec 2025

Vernetta

First room none of the 3 tvs worked. One had a cracked screen, one had volume issues the other had a blank screen. Second room toliet was clogged. One bathroom was completely out of commission. And the heat in unit didn’t work. Room was freezing. Needed extra blankets. Horrible stay

Leisure Friends

4/10

Poor

14 Dec 2025

Janay

This property was horrible. I got there and my room had a little bit of a smell then there were stains on the couch, crumbs on the floor, a hole in the bathroom door and last but not least I found a I don’t if it was a roach or water bug but it was definitely a bug I woke up to. I decided to check out early and luckily I had a family member house could crash at.

Business Self

6/10

Pleasant

13 Dec 2025

Joceline

My room smelled like cigarettes and the floors were sticky. The sheets were stained and there were stains on the bathroom doors. I hope it was chocolate and nothing else. I went downstairs to ask for another room but they only had 1 left in the other building which I declined because my other family members were staying in the 1st building. They did provide me with Lysol wipes and I cleaned the stains. It was nice there was a kitchen but there were no utensils, and no pots. Just 1 small knife and a small pan. The rooms are spacious and the plus side is the washing machines. They don’t do housekeeping and then don’t even stop by to throw the trash away. Would have been nice to get a discount or something for all the inconvenience.

Family_with_children

6/10

Pleasant

13 Dec 2025

Yolanda

Cleanliness, kitchen utensil

Business_and_leisure Family_with_children

2/10

Poor

10 Dec 2025

Chastidy

When we arrived we found we didnot have any towels. I received a text message welcoming us and to respond back if anything was needed. I responded asking for towels. I also went down to the front desk and asked for towels. I was told they were in the laundry and i would receive them ehen done. I never received them. I reminded them in the morning when we left for competition and never received them. Also upon arrival there was a dirty towel left in the suite and all of the dishes were dirty in the dishwasher. Thank goodness i was overprepared and had brought plates, cups and utensils as well as our own towels. We ended up checking out early due to the circumstances

Leisure Family

6/10

Pleasant

22 Nov 2025

Genette

Room was in pretty bad shape. Floor was dirty and the doors had holes in them as though someone punched them.
We came back from dinner to the police and fire department out in front of the hotel lobby arresting someone and then searching around the outside of the hotel. This was very unnerving. Would not recommend this hotel.

Leisure Family

10/10

Exceptional

21 Nov 2025

Penny

Everything was perfect and the beds were very comfy

Leisure Family

2/10

Poor

16 Nov 2025

Ashley

Staff was amazing, accommodating to my needs. The hotel on the other hand needs a complete renovation. Rooms weren’t clean, furniture was stained dishes were used and not cleaned, smoke, mildew and other odors in the rooms (I was showed three rooms before leaving the property) and they have roaches in some rooms. I chose not to stay there and booked another stay else where.

Friends_and_family Friends

10/10

Exceptional

12 Nov 2025

Christina

Beautiful

Friends_and_family Family

2/10

Poor

11 Nov 2025

LaTonya

They cancelled my room last minute

6/10

Pleasant

09 Nov 2025

Frank

On arrival staff gave off a certain attitude which wasn’t really pleasant. The lobby and elevator especially smelled smoky . People kept smocking in the building although it clearly stated no smoking . Felt so getto

Business_and_leisure Partner

8/10

Excellent

07 Nov 2025

gary

Parking and check was easy

Partner

10/10

Exceptional

27 Oct 2025

Jasmine

Wasn’t good with house keeping as far getting me towels rags new sheets , each day but most part it was clean

Leisure

4/10

Poor

27 Oct 2025

Cory

It was decent not the best. But not the worst.

Self

2/10

Poor

26 Oct 2025

Jessica

Room was booked 5-6 weeks out and canceled day of when 6 of us were already in town and had to find new accommodations, very frustrating.

Friends_and_family Friends

2/10

Poor

24 Oct 2025

Jessica

Definitely not staying here again!

The room was not very clean. I asked for the bathroomsto be cleaned again, as one shower had hair in it and the toilet in the other bathroom was nasty. The hallways and elevator had an extremely strong odor of nasty weed. The only positive was having two separate bedrooms and bathrooms for us and the balcony.

10/10

Exceptional

23 Oct 2025

Joyce

N/A

Leisure Self

2/10

Poor

22 Oct 2025

Johanna

As soon as I walked in the room it smell like weed. The toilet was clogged, the mattress sinked in, people were outside in the fire pit smoking weed. The smell in the room was horrible. Worst experience at this hotel. No sleep whatsoever. I checked out around 6am

Leisure Family

10/10

Exceptional

21 Oct 2025

Christina

Stunning room we had the 3 bedroom suite so much room we felt like we were home. Would recommend and have saved for future trips.

Friends_and_family Family

8/10

Excellent

21 Oct 2025

Lashaiya

Clean room. I had one very rude staff over the phone, I almost cancelled but the staff in person were amazing! I could tell by their voices that I didn’t meet the lady I was on the phone with.
Would definitely book again.

Leisure Friends

10/10

Exceptional

21 Oct 2025

Janell

Very nice staff everything was clean

2/10

Poor

16 Oct 2025

Ronald

Staff unfriendly, tv didnt work dirty old tiered bldg

Business_and_leisure Family

2/10

Poor

13 Oct 2025

Emily

Here’s a few samples. Trash from previous people. Blood stain under fridge that we discovered after unplugging the fridge since it was making so much noise and maintenance finally came today to fix. Stain on the couch and they told kids we couldn’t get a sheet to cover it because they only give one sheet per bed and no extra pillows because “we aren’t a normal hotel”. We finally got a sheet to cover the sofa. TVs never did work the entire stay and fridge got fixed 2 days before leaving. They never did offer another 2 bedroom unit.

Friends_and_family Family

2/10

Poor

08 Oct 2025

William

Completely broken down and dirty. First time I've ever had to leave a hotel and pay for a different one because it what that filthy.

Friends_and_family Family

10/10

Exceptional

07 Oct 2025

Kimberly

Very nice property and a great value for the price. Room was comfortable as were the beds. There weren’t any glasses in the kitchen, but the kitchen is large with a full size stove/oven and refrigerator. Nice size tv in the living area with a good selection of channels. The balcony overlooks the courtyard which is pretty, but it’s quite noisy with traffic noise as well as air conditioning units. Overall I would recommend this hotel.

Business_and_leisure Partner

8/10

Excellent

06 Oct 2025

D'Amond

It was good. No complaints.

Self

6/10

Pleasant

06 Oct 2025

Ashley

The hallway is leading up to the room was really hot and it smelled really bad and was sticky. You can tell it doesn’t get clean much. The room had a stink bug in it and it had multiple stink bugs on the balcony, which isn’t you know a true problem, but just letting you know in case you get freaked out by bugs the staff were very outgoing and very nice. Nothing bad to say about them. Only provided two pillows though. There was barely any shampoo or conditioner provided it was pretty much empty when I went to use it they told me to come at 3 o’clock to check in and when we came back at 3 o’clock, we had to wait about 40 more minutes, which is not a big deal. there were plates and cups available. The fridge was clean. The countertop was clean. The floors were a little sticky. it was really hot in the room when we first got there, but the AC worked in it cooled it down pretty quickly.

Friends_and_family Family

2/10

Poor

06 Oct 2025

Nathan

We were told to check in after 3:00. At 3:15 i received a phone call saying the hotel did not have a room for us. If i booked and confirmed a room over a month ago, how do i get a call 15 minutes after im supposed to check in saying no rooms available? So now im over seven hundred miles away from home and i have to scramble to find a new hotel room???

Business_and_leisure Family

4/10

Poor

04 Oct 2025

Tyjai

Room and rugs smelled like urine. Trash not emptied from previous guest. Dirt in the hallways.

Self

2/10

Poor

02 Oct 2025

Richard

This is more a motel 6 than a waterwalk. DIRTY, TRASH EVERYWHERE.
Stayed there a week without a working TV in the living room (someone stole it), or the bedroom. I guess we got the only room in the place that they couldn’t make it work. The staff here was effectively useless.
We were offered another room after 6 nights. Decided to just check out before something bad happened. Between junkies nodding out in the courtyard and the sheriff showing up at the door looking for a prior tenant, we had enough. Place felt more like the south side of Atlanta than Charlotte.

Manager did offer a refund but, reneged in the end. Straight up lied to us, no refund has been given as of the time of this review.

SKIP THIS S#!thole. Ballentyne district is only a couple miles south. WAY BETTER neighborhood

Business

10/10

Exceptional

02 Oct 2025

Sri Sai Darahas

Super

Leisure Partner

2/10

Poor

29 Sep 2025

Keara

The room had a STRONG SMELL and the rug was WET! The rug in the living room need to be TRASHED! The Room layout was Amazing though. Veryyyyy Spacious and the balcony was Fabulous.

Self

4/10

Poor

29 Sep 2025

Kenneth L

Room smelled of bleach and urine. Kids in hall in scooters. Pretty noisy and strange odor in the hallways.

Self

2/10

Poor

29 Sep 2025

Michael

Staff was rude and not helpful at all,there were no luggage carts available and we had to carry the luggage out by hand.I doubt very seriously I will never stay there again.

2/10

Poor

28 Sep 2025

WALTER

Have stayed here plenty of times in past but this time was different got checked in and my room door wouldn’t lock no big deal they put me in another room and the tvs wasn’t working in that room they said maintenance had went home so they could check in the morning I was leaving the next day so that didn’t help me from missing my games but after all of that when I checked out and mentioned about the tvs the lady at the front desk had a attitude like I had did something wrong

Partner

8/10

Excellent

27 Sep 2025

RICHARD

This is an excellent hotel for long term business trips. Great location, updated appliances, great use of space. The dishes, utensils and cookware were sparse and my requests for a glass (had two mugs) was never filled. Overall great value and met my needs

Business

2/10

Poor

20 Sep 2025

Cory

They Called the day i was suppose to check-in and told me they were full. Cancelled my reservation and told me I was on my own. FYI I already paid for the room

Friends_and_family Family

8/10

Excellent

19 Sep 2025

Marvin

Nice

Awesome nice people and staff rooms could be cleaner

Friends_and_family Family

10/10

Exceptional

18 Sep 2025

Marvin

Nice

Great place for us that are ocd could be clean ed alot more especially in hallways to rooms

Partner

2/10

Poor

17 Sep 2025

Nicole

I didn’t like anything about this property. It was grimy, dirty and nasty. When I walked across the floor my shoes sounded sticky. The floor was not clean. The furniture had rips and tears and was dirty. It was a gray couch that looked black, just disgusting. The other guest was telling the Front Desk about the Drug Addicts sleeping on the steps. They were trying to sell different things like shoes. They were harassing her kids, a 9 and 16 year old. She was livid. That place is Hell. I would never recommend anyone stay there. Run the other way. Don’t even stay close to there.

Business Self

10/10

Exceptional

12 Sep 2025

Mike

I loved the layout of the room and the large washer and dryer in the bathroom

Leisure Family_with_children

2/10

Poor

06 Sep 2025

ellissa

Still waiting on $100 hold to be refunded to my card. This was my favorite spot until last trip

Friends_and_family Family

8/10

Excellent

06 Sep 2025

chandelier

Pleasant stay….room was nice. Enjoyed myself would definitely return.

Business_and_leisure Partner

6/10

Pleasant

03 Sep 2025

Lekeitia

The room was perfect for the trip. I was disappointed that the microwave and dishwasher in our room didn't work. Also, we did not get fresh towels daily. When i asked for frsh towels, the rep said the ran out. Thank god there was a washer/dryer in our room and i was able to wash some of our towels.

Friends_and_family Family

2/10

Poor

01 Sep 2025

Sereca

My Stay

The app told me I paid for 2 bedroom w/ a balcony and when I got there they gave me a 1 bedroom no balcony. So I was really disappointed and it had a shared bathroom.

Friends_and_family Friends

10/10

Exceptional

30 Aug 2025

Queciana

Loved

10/10

Exceptional

28 Aug 2025

Andrea

Stay at WaterWalk

My stay at Waterwalk was excellent

Friends_and_family Family

2/10

Poor

22 Aug 2025

Keyari

refund needed

while the service was okay, the room was disappointing and underwhelming. to start it was set to 83 degrees in the summer which is insanity. Then in the bathroom was a pile of dirty towels and the hung up towel there for us to use had little pube hairs, there was only one clean rag, every thing else was dirty. the bed was made but only had one pillow and the other pillow in the closet was nasty with orange mystery stains.the couch in the “living room” smelled like dogs and had dog hair everywhere. the balcony was smaller then the photos. the kitchen didn’t have any spoons only forks. we didn’t go downstairs to complain because we only stayed for a night and didn’t want any problems with the people in the front but i would never stay there again just based off the nastiness of the room.

Partner

2/10

Poor

19 Aug 2025

Anthony

The ENTIRE Hotel smelled of dog urine. NIce building but smelled horrible floors 1-4. smelled like urine.

Partner

2/10

Poor

17 Aug 2025

Inna

Filthy place. Furniture is all stained and the whole room smells very bad. Dirt & all kind of stains are on the doors, walls, mold, dirty blinds & curtains. Just gross overall. Not kids friendly place. Hallways always smell like weed and cigarettes. On top of everything neighbors were very loud in the middle of the night keeping the whole family up for several hours. Kids were shocked for sure and we were all super tired every morning. It seems like it’s a very convenient to have 2-3 bedroom available, but it was just extremely dirty and unsafe place to stay. I wish I can attach some pictures of furnitures, just shameful to have nasty rooms like this for rental. We had to cover everything in trash bags in order to use it… now positive - close to Carowinds and some groceries stores & restaurants.

Leisure Family_with_children

8/10

Excellent

14 Aug 2025

Kathryn

Room was comfortable. Everyone was professional and accommodating .Liked that I was able to get a suite

Leisure Family

8/10

Excellent

14 Aug 2025

Nitcole

Bed need up grade but nice stay thanks

Business_and_leisure Family

4/10

Poor

13 Aug 2025

Daiquon

Had to wait an hour for the rooms

Leisure Self

10/10

Exceptional

12 Aug 2025

Peyton

Everyone is so nice and sweet! Everything was so nice and clean. Very homey feeling

Leisure Family_with_children

2/10

Poor

12 Aug 2025

Linda

Don't stay here

It appears as if the hotel has a contract with the county/city to house the homeless, judging by the many characters moving in and out of the place. I saw some kind of big bug in the lobby at night that was still there the next morning. There were two us us staying, my grandson and myself. When I asked for bedding for my grandson to sleep on the sofa, I was told that there wasn't any because people steal them. I didn't get any sleep as it was very noisy.

Friends_and_family Family

2/10

Poor

10 Aug 2025

Tamara

Beware. The property is smelly, dirty and not managed well.

10/10

Exceptional

10 Aug 2025

WAYNE

Sweet getaway!!❤️❤️

Only stayed one night
Anniversary
Great location

Partner

6/10

Pleasant

08 Aug 2025

Theadora

Bed very comfortable. Needs to be smoke free due to marijuana smoke. Inoperable vehicles should be towed. Furniture very stained. Not a welcoming look.

Leisure

10/10

Exceptional

07 Aug 2025

Samantha

Loved it

Leisure Partner

2/10

Poor

06 Aug 2025

Quaneisha

Horrible worst place I ever stayed place was nasty and disgustingly stink

Business_and_leisure Family_with_children

6/10

Pleasant

31 Jul 2025

Verified traveler

OK Stay

Loved the convenient location, the room layout and free parking. The room was not fully clean when I arrived. Although the property is non smoking, my room reeked of smoke necessitating that I wash everything upon return home. Hallways were dirty.

10/10

Exceptional

30 Jul 2025

Emanuel

It was great stay ^^

Leisure

2/10

Poor

29 Jul 2025

Jose

The front staff was very polite and helpful. The facility was dirty, room had bad order, stains on furniture, refrigerator did not work, midfle bedroom door did not close due to placement of the bed

Leisure Friends

6/10

Pleasant

26 Jul 2025

Karen

The property is conveniently located and offers rare two bedroom accommodations with washer dryer in room. However the room lacked a functional hairdryer, had a pillow missing and limited lightweight bedding such that the room was too cold at night. Additionally, a prior guests property was found in the room.

Leisure Family

8/10

Excellent

22 Jul 2025

Verified traveler

A few items in the unit needed maintenance

Self

2/10

Poor

17 Jul 2025

Amy

This property had children running through it and smelled horribly. The room had lots of damage and was not clean. I paid for the reservation through Expedia when booking. Provided a credit card at check in for the required incidental deposit of $100 in which the $100 hold would be reversed upon check out. I was charged $133 which was never returned. Can’t get anyone on the phone to explain that to me. There were NO damages to the room that occurred while we were there. Expedia is trying to get in contact with the property and having difficulty as well.

Leisure Family

2/10

Poor

16 Jul 2025

Aaron

Not at all what we expected. Dirty rooms and poor property maintenance. We needed to switch rooms and the second room wasn't much better. First room was dirty, trash can had trash, tv on and bed not totally made up. Second room had trash bags outside (woke-up to that too), and a large panel on the wall leading to the a/c unit opened up and not able to close.

Leisure Family

2/10

Poor

13 Jul 2025

Cozette

Received a call as we were 30 minutes away for check in to be notified that my room was sold out and they could accommodate me the following day

Business

4/10

Poor

13 Jul 2025

Dermot

Our shower doors did not work, there was no dispenser for shampoo or conditioner and after asking 2x we were told the “hotel was out of shampoo”, making it seem like the worker just did not want to look for us. We went to an open next door room and took the shampoo out of that bathroom instead. The floor had previous guests hair scattered around, and we never received new towels or linens after 3 nights stay. Overall the hotel room felt very dirty.

Partner

2/10

Poor

12 Jul 2025

Breeana

Worst experience I've ever had at a hotel

Do not book here unless you're willing to risk a cancellation. They will accept your booking and take your payment but will cancel your reservation if someone already staying at the hotel asks to extend their stay. They also don't call or notify you of the cancellation, so once you drive 6 hours with your small children in the car you get there only to find out you have no where to stay and they will do absolutely nothing to help you. The front desk person assured me they had processed my refund, but now it's 3 days later and I had to call them back only to find out that was not correct and they never planned to give me my money back. 0/10, will never book with a WaterWalk again.

Friends_and_family Family

2/10

Poor

09 Jul 2025

Zanetta

I don’t know who to blame management for not checking the upkeep of this location was the workers for not doing their job. when I checked in, got to the room did a walk-through dishes were left in the dishwasher while checking the bedding I found cigarette burn on the comforter I asked for them to bring up another comforter they brought me a damp one and asked me to dry it the next morning, the stairwell had pee on the steps and on the floor and read the groundsmen are not paying attention to cars, part or the conditions of the ground trash was left by the door stained sidewalks. Trash in the parking lot broke down cars, unattended shower, head, mold the hall on different days smell like either cigarettes or weed I hate to say it, but they need to start over with the staff. I will never come back to this location.

Business Self

10/10

Exceptional

07 Jul 2025

Yves

Friendly staff

Business Partner

6/10

Pleasant

06 Jul 2025

Clifford

The stay was ok but the tv didn’t work to well they didn’t have much cookware there in the room no washing powder or many towels

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

Jaquell

Great experience!

Friends_and_family Family

10/10

Exceptional

27 Jun 2025

Jacqueline Guzman

❤️

4/10

Poor

26 Jun 2025

Verified traveler

Not Kid Friendly

Probably not the best place you'd want to stay if you have kids. There is no pool on the property, and there was always someone in the parking lot smoking marijuana. The room itself was clean, and the staff was friendly. It served its purpose for my family for a 2 night stay, and if I had not already paid for the stay, I would have gone to another hotel. Not the worst hotel Ive stayed at, but I would not go back.

Friends_and_family Family

10/10

Exceptional

24 Jun 2025

Beth-Anne

2 bedroom suite was good layout

The employee who checked us in was not attentive and actually checked us in under someone else’s reservation. The next day, the issue was swiftly resolved by the manager who was kind and professional. The floor in our unit was not clean, and there were food items in the cupboards. There were only 2 pillows provided per room and the beds left comfort to be desired. With that said, the 2 bedroom suite was spacious and a great layout for this brief trip.

Friends_and_family Friends

4/10

Poor

22 Jun 2025

Latisha

This property wasn’t what I expected.There was what looked to be dog pee in the elevator. It smelled like weed throughout property. Hard to sleep because of all the noise above and beside us. The beds slept horribly!! We also didn’t have a remote to work the tv. To say we paid as much as we did I expected it to be a little better.

Leisure Family

2/10

Poor

21 Jun 2025

Alexis

The hotel was overbooked and we were forced to choose another hotel

Friends_and_family Friends