Hyatt Place Charlotte/Arrowood

United States , Charlotte - NC
CHARLOTTE, 7900 Forest Point Blvd
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100 reviews shown

6/10

Pleasant

19 Jun 2026

Robert

Lack of communication about inside construction and the elevators being out of service took my score down. Was not communicated with about until after check in

Family_with_children

2/10

Poor

19 Jun 2026

Erica

Was never made aware elevator wasn't in working order . We had dogs that we paid for xtra for and was told they won't come in our rooms if dogs were inside ( dogs are 5lbs and under and all caged in two separate rooms) we were willing to move dogs into other room for cleaning to happen. We stayed for 5 days and on the very last day was the only time our room was cleaned even asking multiple times and being told it was going to get cleaned/freshened up . Wasn't made aware of construction either. Overall terrible stay.

Family_with_children

4/10

Poor

18 Jun 2026

Kamar

There was a roach, that’s all I have to say. And it was big roach at that. Only getting 2 stars because before the roach scurried across my hotel room, I got breakfast the day before and the French toast is really good. Never will be back though

Partner

2/10

Poor

15 Jun 2026

Eglazia

The elevators were down when we started our stay. The hotel staff were not sympathetic. The only room was available on the 6th floor! I’ve never stayed anywhere that none of the elevators worked. Only could take the stairs?!? Never will I chose any Hyatt Place!

Family

8/10

Excellent

15 Jun 2026

candice

Staff was amazing
food great
Customer service was great
Clean
Only thing was the elevator wasn't working

Family_with_children

4/10

Poor

15 Jun 2026

Destiny

The staff was extremely nice and it was a quick check in. Unfortunately, the elevator was still out of service so we had to take the stairs to the 4th floor. We got settled in and realized there was no microwave in the room. The only microwave available was all the way downstairs on the main floor.... The room was clean and we LOVED the layout. The sheets/bedding were clean and extremely soft. There was very limited space between the toilet and the bathroom door but that was fine.

Breakfast was good. There were different options each day. On the last day of our stay, someone spilled something sticky on the steps that lasted from the 3rd level to the ground floor.... We had to clean our shoes once we got outside.

Also, the higher the floor, the steeper the steps.

Overall, it was an OK stay. Cleanliness and staff were great, amenities....... Eh.

Partner

2/10

Poor

14 Jun 2026

Nicole

Elevators broken with no solution in foreseeable future.
Bug found in shower. We were denied housekeeping due to policy only requiring maids to clean the rooms every other day.

Business

6/10

Pleasant

11 Jun 2026

Levone

Elevator was down for months and was never noticed till check in. And breakfast items occasionally run out.

Partner

10/10

Exceptional

11 Jun 2026

Susan

Wonderful hotel. Will use again

Friends_and_family Friends

6/10

Pleasant

10 Jun 2026

Christina

Elevators were down so stairs were the only option. Room was decent. Breakfast was good. Not a bad place for the price.

Family

6/10

Pleasant

10 Jun 2026

Josiah

Elevator didn't work. Nobody from staff volunteered to help us drag our suitcases up three flights of stairs. Rude woman checked us in: made us wait until after 3pm though we arrived 30 minutes earlier...not even getting us in like 5 minutes prior so we could be at least heading uo the stairs by 3pm. Nope, had to wait. So 3pm comes and goes: they mysteriously disappeared for 5 minutes and return at a several minutes After 3, rhen had the audacity to do a \"shift change\" which took 10 minutes for the other lady to log-in.
So we arrived at 2:30, weren't given any grave for broken-elevator's sake, and didn't get my room card til 3:15. Carrying luggage took a good while also: didn't get to relax until close to 4pm. Quite pissed off I was.

Friends_and_family Family

8/10

Excellent

07 Jun 2026

latisha

Everything was great except the elevator didn’t work 😩

Partner

8/10

Excellent

07 Jun 2026

Stephanie

Staff was great from check in to check out

Friends

10/10

Exceptional

05 Jun 2026

Darla

Helpful and friendly staff!

Friends

6/10

Pleasant

04 Jun 2026

Ahmariah Y

First off, my experience would’ve been a 10/10 had the elevators had been working. My room was placed on the fifth floor, meaning I had to walk up and down the stairs as an asthmatic. Honestly, it was ridiculous. Oh, and breakfast? You’re better off just finding a spot around the hotel, because they didn’t have many options. Hopefully they’ll improve in the future.

Partner

10/10

Exceptional

01 Jun 2026

Bassirou

Was good

4/10

Poor

30 May 2026

David

Elevators don't work.
This is not expressed when making a reservation. Unfair and deceptive.

8/10

Excellent

30 May 2026

Zachary

Pool and breakfast were awesome! But very little seating in the breakfast area made for awkward eating for our family of 6. Not knowing that the elevators were out before checking in was very disappointing, especially as we ended up on the 4th floor.

Friends_and_family Family

2/10

Poor

29 May 2026

Maria

I canceled my reservation here after speaking with the rude receptionist. I called to request an early check-in and confirm special needs accommodation for my guest. 1st the receptionist told me I wasn’t allowed to check-in early so then I asked for another night stay. She said she couldn’t accommodate a special needs guest at that location becase their elevator was broken & I couldn’t get a refund (even tho I wasn’t asking for a refund) . Then I asked if they could transfer my reservation to another hotel near then she said no and hung up.

I’m glad I didn’t stay here and lived this horrible insensitive experience with my family member.

Friends_and_family Family

2/10

Poor

29 May 2026

Qiuana

We stayed here during Memorial Day weekend, the elevators didn't work and they put us on the 3rd floor. I have a handicap friend who had an horrible time going up the stairs. It's like we couldn't even leave the room to avoid the steps. And they said it wouldn't be fixed until after we leave. Horrible. I usually love Hyatts but I will not be staying here again!!!

Friends

10/10

Exceptional

28 May 2026

Alexander

Andrea was amazing. This place not only had a great host when you arrive but they have amazing drinks. Andrea even gave my dog Jackson a dog treat ;^) I would recommend here and I’ll see them on my return trip! Thanks Andrea!

Pet

4/10

Poor

28 May 2026

Kevin

Not impressed that I was told to wait for a shift change. Most professions would handle the guest in front of them. Room we booked was not available, so we were upgraded to a smaller room? Had a handicap guest, no working elevator, and put on the 5th floor.

Friends_and_family Family

2/10

Poor

27 May 2026

TaWanda

The elevator was inoperable. Had to walk with my luggage to the 6th floor.

2/10

Poor

27 May 2026

Melshawn

Good stay but

10/10

Exceptional

26 May 2026

Dana

Clean room, very nice staff. Would definitely recommend

4/10

Poor

25 May 2026

Gregg and Paula

Elevators broken, check-in was late. Everyone had to use stairs. Could barely get into bathroom! Toilet was right at the door!! Some staff were stressed and just plain rude. But I did like roominess of our quarters and breakfast was good. Extremely noisy to sleep from cars racing down the road all night until 3 am!!

Friends

4/10

Poor

25 May 2026

Carmen

The elevators were out of order and they only had a room on the 4th floor.
We decided to go elsewhere

8/10

Excellent

25 May 2026

Manisha

Apart from the elevator not working, everything else was pretty good. It took us a long time to check in, probably one of the longest wait.

Partner

2/10

Poor

24 May 2026

Alexis

Terrible.

10/10

Exceptional

19 May 2026

Athena

Breakfast was good and fresh. Staff was nice. Parking was safe

Partner

6/10

Pleasant

19 May 2026

Jessica

Hotel wasn’t as clean as the pictures. And the elevator was broken during my stay and they would only put me on the 5th or 6th floor. Only stayed one night and didn’t go back even though I had Another night’s reservation while I was In town. One person manning the front desk and a line out the door to check in was also inconvenient. Would not stay again.

Self

6/10

Pleasant

19 May 2026

Stacey

Staff was really kind and professional. Elevators did not work at all, had to take the stairs.

Partner

10/10

Exceptional

17 May 2026

Ariel

Everything was great

2/10

Poor

16 May 2026

Curtis

No elevator work the entire (4) day stay..,placed on Six floor had to carry my own luggage up and down the steps I’m almost (66).

Lock out my room (3) times the card to enter is bad.

No one called to explain about the broke elevator nor offer to pay the money I paid back…nor was there an action plan in place to offer an another hotel.

It’s was just terrible elderly people treated like this. I e were told the elevators were down since last Wednesday.

Partner

2/10

Poor

16 May 2026

Mohammad

The room was very bad, with no housekeeping service, extremely noisy, and the elevator was not working. People had to use the stairs, and the room curtain was not proper, which failed to block the outside light during the day and night. I have never experienced such horrible service, and nobody was listening. They promised to compensate me with free nights, but I didn't receive anything. I am reporting my bad experience.

Partner

2/10

Poor

16 May 2026

Aly

Not at all. Breakfast is bad.scrambled eggs is too dried. The mixed fruit is spoiled
Hairs in sinks and toilet

10/10

Exceptional

16 May 2026

Breyonce

Great hotel!!

Self

4/10

Poor

15 May 2026

Olga

Too dirty. Elevator didn’t work.

2/10

Poor

15 May 2026

Yeng

Our room was clean but the elevators were not working and we weren't told until we have checked in. I would've appreciated it if we were told in advance.

Partner

2/10

Poor

13 May 2026

Gianpiero

Elevators weren’t working during my whole stay, and the hotel was excessive loud.

Family_with_children

2/10

Poor

10 May 2026

Tasha

Paid for room then when got there they said they didnt have my room. Had to find a room somewhere else for 6 ppl!

4/10

Poor

10 May 2026

Norman

The elevators didn't work and we had to climb 4 sets of stairs with our luggage. No rooms available on first floor and no option to be refunded. We pre-paid for the room. I will never do that again.

Friends_and_family Family

10/10

Exceptional

08 May 2026

Kenya

Super great stay hotel is recently remodeled the staff was top-tier

Partner

10/10

Exceptional

06 May 2026

Kathia

Everything was lovely

Family

6/10

Pleasant

06 May 2026

Anise

Checking in, the hotel couldn’t find my reservation but that was an easy fix. Room was clean and relaxing. The breakfast was good in my opinion. The only thing, the ELEVATOR is BROKE!!! You won’t find out until checking in. I had to lug everything up to the 4TH FLOOR and be changed to 2 queens due to the KINGS were on the 5TH & 6TH FLOOR. That was terrible.

Self

2/10

Poor

06 May 2026

Gerard

We went to check in and we were told the elevators were not working and we were on the 5th floor. We could not walk up and down 5 flights of stairs. We went to a different hotel…

Partner

2/10

Poor

06 May 2026

Cheryll

Elevators were both broken and only rooms were on the 5th floor !

Partner

10/10

Exceptional

06 May 2026

Robert

Besides that the elevators were down, the state was very nice quiet clean breakfast was fully stocked in the staff were very helpful

Partner

10/10

Exceptional

06 May 2026

Mitassissa

Is good

Business

8/10

Excellent

05 May 2026

Geri

Parking was goog, breakfast was good, staff was very friendly. The only problem was the elevators were not working. We had to haul our bags to the third floor. We are both in our 70's, so it was not good.

Partner

4/10

Poor

02 May 2026

Nina

Elevators out of order, ants in room bad! Offered to move us on sixth floor, sent non speaking housekeeper up with a broom

Family

10/10

Exceptional

01 May 2026

Christie

Very friendly and helpful front desk staff.

Family_with_children

6/10

Pleasant

01 May 2026

Namazii

Elevator was down, but staff was great. We weren't able to get in the pool because it didn't appear clean. Again staff was great!

Partner

8/10

Excellent

30 Apr 2026

Jack

Good value for the price

8/10

Excellent

30 Apr 2026

Philip

It was really good, definitely recommend

Partner

6/10

Pleasant

30 Apr 2026

Terricka

The duvet on my bed was mildewy looking, the room smelled like urine when I first entered the room. The couch had the urinal smell to it, and the elevator was not working. Climbing those flights of stairs with a 48 lb suitcase was not my idea of a relaxing weekend in one of my favorite cities.Not a good experience

Friends

2/10

Poor

27 Apr 2026

Rebekka

No functioning elevator. Dirty room, shower visibly drain clogged w/ hair. Long hairs on pillow. Very disappointing for a Hyatt.

6/10

Pleasant

26 Apr 2026

Breotis

Overall, hotel was really nice and spacious and clean. The elevator was just broken my entire visit and no compensation.

Friends

10/10

Exceptional

24 Apr 2026

Toni

Yes excellent

10/10

Exceptional

23 Apr 2026

Sanai

Breakfast was Great, one of the best so far. Staff were excellent and accommodating. Parking was good. Good area. Room was clean

Family

10/10

Exceptional

23 Apr 2026

Jenniffer

Really good breakfast, the room was nice and clean and it’s close to the airport

8/10

Excellent

22 Apr 2026

Ashley

Elevator was down but they gave me a free night at the Hyatt for anytime. Staff was nice. The bathroom had a hair I saw on the wall which disgust me but it was nothin to wipe off but still should’ve already been cleaned. Also saw a piece of hair on one of the small towels. Other than that room was nice and clean felt comfortable.

Self

10/10

Exceptional

22 Apr 2026

Ashley

The room was so spacious ! The staff is very nice ! I was told about a review about their elevators being down , and the crew was still there working on them late when we arrived . But to accommodate us the check in clerk got us moved to a lower floor that was very thoughtful.

Family_with_children

8/10

Excellent

21 Apr 2026

Juan

Great location clean rooms friendly staff breakfast was good. The only negative thing was only one elevator was working which made getting to our room difficult

4/10

Poor

20 Apr 2026

Jonathan

All elevators were broken, rooms looked like they were mid-repair with chipped paint, exposed wood. The mattresses were too small for the bed slats, which left rusty slats exposed at ankle level. I cut my arm on one of them and repeatedly knocked into them with my feet.

Partner

10/10

Exceptional

19 Apr 2026

sylvia

2/10

Poor

19 Apr 2026

Gareth

Facility was gross, stains everywhere, cracks in windows, the elevator was broken the entire stay. Would not recommend.

Partner

4/10

Poor

19 Apr 2026

Caitlin

There was a cockroach in the room. The man came up quickly and removed it. It seemed he had done this before and didn’t seem surprised. They were at capacity and front desk told me we couldn’t move our rooms and didn’t seem surprised or offer any accommodations. The elevator was also broken which made lugging our bags up and down the stairs. Other than that the staff was friendly and helpful.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Christopher

The staff was very pleasant.

Family

8/10

Excellent

19 Apr 2026

Mark

Stay was good. Breakfast was ok. Newly renovated but could have done a much better job.

4/10

Poor

18 Apr 2026

Aditya

My stay was not great overall. The elevator was not working, which made it a hassle having to go up to the third floor several times. On top of that, the key card gave me issues and did not work twice during my stay. The breakfast was good, and there was an ample amount of parking available, which were definite positives. However, due to the inconveniences, I would not stay here again.

Partner

4/10

Poor

17 Apr 2026

Lloyd

The hotel was very nice, but during my stay there was a major issue. The elevator was not working and apparently all the rooms on the low floors were taken. Which left me no choice but to search for another reservation at a different hotel or take the stairs. I thought it would be fine, but after the second time walking to the 5th floor, it got old.

Friends_and_family Family

4/10

Poor

17 Apr 2026

Shannon

We reserved a room with two queen beds and a fold out couch with a microwave. Upon check in I was told the room I had booked wasn’t available. So they gave us a two full bed with fold out couch and no microwave. We had six people in our room and were only provided three towels and three washcloths. When my boyfriend went to ask the front desk for more we were told that the ground desk reception just put them in the dryer and to come back in 30 mins…it was already 10pm… to beat it all the elevators didn’t work while we were there and they put us on the fifth floor. We were told we could go somewhere else or they’d give me points for another stay…we couldn’t go somewhere else because it was time for bed and we had been at an amusement park all day. So we took the room and lugged our bags up five flights of stairs. The staff was friendly in all this mess and they did have a decent free breakfast. The room was clean, but had they emailed me about the elevators prior I would’ve tried to find somewhere else to stay.

Friends

8/10

Excellent

16 Apr 2026

Jami

A clean, safe, and accessible place to rest; the breakfast meets the standards.

Partner

10/10

Exceptional

15 Apr 2026

Diane

Awesome hotel

Friends_and_family Family

6/10

Pleasant

15 Apr 2026

M Susan

The room was clean and the staff was friendly. There was on site free parking that was convenient to the entrances. The biggest problem was the elevator was down and our room was on the 5th floor. As a consolation, the front desk attendant was going to enroll us in the Hyatt rewards program and we would receive 5,000 points. This was enough to receive 1 free night at a Hyatt. I have yet to receive any email informing me that I have been enrolled in the Hyatt rewards program.

Friends_and_family Family

4/10

Poor

14 Apr 2026

Sheila

Things were fine until a ghost or spirit came into the room Room #210. I would have reported it but we left in the middle of the night.

I never would have believed it if my eyes were not wide open. It lifted the covers and pushed me. I was in the bed closet to the window.

Bizarre is putting it mildly.

Partner

10/10

Exceptional

13 Apr 2026

Stacey

Staff was awesome!

Family_with_children

10/10

Exceptional

13 Apr 2026

Christine

Kind staff. Good breakfast

Partner

6/10

Pleasant

12 Apr 2026

Bonnie

The day of my arrival, I called several times to see if I could get an early check-in, the last time I spoke with someone, the person ask if I had gotten an email letting me know that the elevator isn’t working. I hadn’t checked my email at that point so I couldn’t confirm. She told me that they were giving 5,0000 point = 1 night stay for the inconvenience. When I go to check-in, I was then told that I could’ve cancelled for free. I was not given that option on the phone and could have booked somewhere else, closer to where I was staying. Overall, the staff was good, friendly and accommodating, The room was also nice, but I would probably not book here again.

Family_with_children

2/10

Poor

12 Apr 2026

Victoria

Elevator was broken

Partner

6/10

Pleasant

12 Apr 2026

Devon

Elevator was broken, my child was using a knee scooter for a sprained ankle so this was a definite pain. I can't imagine those is who needed with wheelchair users.

The water in the shower ran hot to cold, it was opposite. 3 towels in out 6 person room.

Staff was nice, but it seemed under staffed for the evenings and checkout morning.

Breakfast was meh one day, better the next. Space was lacking in the breakfast lobby area = crowded and often ran out of items.

Friends_and_family Family

4/10

Poor

11 Apr 2026

Kolmonique

Too many inconveniences. This is a renovated property!! The elevators were out of order, the breakfast was okay. Housekeeping “replaced towels” with not even a full set, we waited over an hr to get the light bulb changed in the bathroom. One “clean” towel we received was full of hair. They did offer free water due to the elevators being down though 🙂

Family_with_children

2/10

Poor

11 Apr 2026

Lisa

Both elevators broken the entire week, guests walking up and down 6 flights of stairs day after day. Only compensation was a note in the elevators saying they will give you a free bottle of water. Pool out of order. Hotel is run down, no coffee. Worst hotel experience I have ever had.

Self

8/10

Excellent

10 Apr 2026

Carnesha

The room was so spacious and clean upon entry. Our tub’s drain didn’t work properly and was a minor issue but did not ruin our stay. Breakfast was nice with a great variety, and the staff was very kind. The elevator wasn’t working properly during our stay, but again, the staff was kind and accommodating. I could tell that these things were not the norm and when we return to Charlotte, we will gladly stay again! It’s in a great location and was a great price.

Family_with_children

2/10

Poor

09 Apr 2026

shakara

The air conditioner never worked. I had to ask for the room to be cleaned. The elevator was always a long wait. This is the worst Hyatt I have ever stayed at. Do not recommend

Family

8/10

Excellent

05 Apr 2026

Michelle

Didnt say the pool was closed. The kids were super disappointed.

Family_with_children

10/10

Exceptional

05 Apr 2026

todd

Clean room and staff were great

Partner

10/10

Exceptional

04 Apr 2026

Brandon

Great area with many food options nearby. The staff was amazing and the room was comfortable and clean. The only downside was that the bathroom was poorly lit, only one dim light over the toilet, making showering in a dark space.

Family_with_children

8/10

Excellent

03 Apr 2026

Aladdin

One elevator was out of service. otherwise everything else was excellent

Family_with_children

8/10

Excellent

03 Apr 2026

Mellissa

Huge room, very clean and very friendly staff. My family is huge on breakfast. There selection was good but food was cold. Love the coffee.

Family_with_children

4/10

Poor

01 Apr 2026

Priya

Parking was good but the breakfast was ok

Family_with_children

10/10

Exceptional

31 Mar 2026

Eladio

Good

6/10

Pleasant

31 Mar 2026

Elicia

Breakfast was gross & bathroom was small otherwise everything else was excellent.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Johnny

It was great except elevator problems.

Friends_and_family Friends

10/10

Exceptional

29 Mar 2026

Elga

Nice

8/10

Excellent

29 Mar 2026

Terrell

Nice rooms

Friends_and_family Friends

10/10

Exceptional

29 Mar 2026

Clare

Good parking. Easy check in and out. Buffet breakfast was fresh and hot.

Partner

10/10

Exceptional

27 Mar 2026

ANGIE

Everything is always amazing. I stay there every yr in March and I went down for 1 day to attend the game. The only thing was I should have been notified that there was a 100 dollar fee for dogs. Our room was clean no issues with the dog.

6/10

Pleasant

27 Mar 2026

Bria

The breakfast was not of good quality. My refrigerator wasn’t working properly and the restroom light was really dim

Partner