Name: Holiday Inn Express and Suites Charlotte Arrowood
Address: 805 West Arrowood Rd, Charlotte, 28217, US

6/10

Pleasant

19 Jul 2026

J'Niyah

Solid place to stay for a quick trip.

Friends_and_family Friends

10/10

Exceptional

19 Jul 2026

Lakisha

Room was clean and very comfortable. Staff was courtesy and helpful. Breakfast everyday had multiple choices and delicious.

Friends

8/10

Excellent

19 Jul 2026

Crystal

Clean and friendly staff.

Friends

10/10

Exceptional

17 Jul 2026

Carolina

I liked everything

Family_with_children

8/10

Excellent

16 Jul 2026

Dishenia

Breakfast was amazing rooms were amazing and clean!

Partner

10/10

Exceptional

15 Jul 2026

Joseph

Good value, enjoyed the breakfast and the room was clean.

6/10

Pleasant

13 Jul 2026

kelly

We had neighbors next door who were babysitting for a group of kids. The kids ran up and down the hall all night. Finally at 2:30 am I heard what sounded like a really big bang. Like someone being thrown against the wall. Then a child started to scream. Finally I called the front desk. They called the other room and then things quieted down. Then at 6:30 someone started to weed eat or use a leaf blower outside the room. It was Sunday Morning!!! So for $200 I got approximately 4 hours of sleep. The room was clean except for hand prints on the window.

Friends

6/10

Pleasant

11 Jul 2026

Charlene

On the positive side:
The staff was friendly, but not incredibly knowledgeable or motivated, it seemed.
The exercise room was small, but ok.
The room and the rest of the hotel were very clean.
Breakfast was excellent! The eggs were even real eggs, not powdered.
However…
The indoor pool area was way too hot and the water did not look appealing,
There was no dirty clothes bag in the room, the refrigerator made a knocking noise, and signs in the parking lot announcing that they were not responsible for damages that may happen there made it feel unsafe to me. Other hotels in the vicinity had fences around their property. This one did not.

Partner

10/10

Exceptional

06 Jul 2026

Rhodes

Everything was excellent. The staff was very friendly, the room was very clean, and the hotel location was convenient for my needs.

They have Keurig coffee makers (upon request) for the rooms if you like to travel with your preferred coffee (if you have a Keurig). Overall, I would highly recommend the Holiday Inn Express at 805 W Arrowood Rd in Charlotte.

Self

4/10

Poor

04 Jul 2026

Krizza Mae

Staff was great, nice and helpful but our room are not clean, the window is dusty and our bathroom had a cockroach on our last day. Not much variety during breakfast.

Family_with_children

10/10

Exceptional

03 Jul 2026

Jean

The breakfast was excellent! I love the soft sheets. I slept through the night with no interruptions!

Partner

8/10

Excellent

02 Jul 2026

Judith

Good place

10/10

Exceptional

26 Jun 2026

Rhodora

Clean hotel. Staff was friendly and helpful. Nice clean place to stay after a long drive

Family_with_children

8/10

Excellent

23 Jun 2026

Nicole

The place was clean, in a good location and the bed super comfy! The front desk staff were nice but not overly helpful. The breakfast is one of the best I've had. My only issue is we had to wait 30min to check into our room when it was supposed to be ready at 3. I typically wouldn't care but had tickets to a show and dinner reservations and had to rush to get there in time. They could have comped something for the wait. Then my key was turned off early at check out and I couldn't get into my room after breakfast so had to get it reactivated. Its a busy hotel and they said it was full so I get it but if thats typical change check in to 4 so others dont make plans and have to wait.

Partner

6/10

Pleasant

21 Jun 2026

Radu

Pool was closed

Family_with_children

2/10

Poor

16 Jun 2026

Chyaire

I would give this hotel zero stars if that were an option. As an IHG Rewards member, I have stayed at many IHG properties over the years and have never experienced conditions as unacceptable as those at this location. My stay was extremely disappointing from the moment we arrived.

First, the pool was not operational, which was an amenity we were looking forward to using. However, the most concerning issue was the condition of the guest rooms. We discovered roaches in our room and personally killed two bugs during our stay. At that point, we felt uncomfortable remaining at the hotel and decided it was best to check out early.
We brought this matter to the attention of a staff member named Twon and even showed him a photo of one of the bugs. His response was, \"Yeah, we have an issue with bugs.\" Hearing a staff member openly acknowledge an ongoing pest problem was both shocking and alarming.

My question is simple: If management is aware that the hotel has a roach infestation, why is the property still operating and accepting reservations? Guests should not be paying to stay in rooms with known pest issues.
This experience fell far below the standards I have come to expect from IHG. I hope immediate action is taken to address these conditions and prevent other guests from having a similar experience.

Partner

8/10

Excellent

15 Jun 2026

Melissa

All good

Partner

8/10

Excellent

12 Jun 2026

Nick

Room was clean, plenty of towels and toilet paper for one person. Staff was friendly and happy to assist when my key card stopped working. Breakfast was served hot and on time everyday with a variety of options to pick from. There’s something to eat for everyone. Air conditioning worked in my room and I was always comfortable.

The pool was down for maintenance during my stay but other than that, no issues. My room was right next to the kitchen and they notified me of this before I accepted the room. While it was noisier than any other room would’ve been, I did not mind.

Self

4/10

Poor

10 Jun 2026

Wanda

Nothing the first day my sister clean because the floor ; bathroom and little fridge are very dirty.i don't recommend the people for my experience.we have to much problems with the key .Have a good day

Family

10/10

Exceptional

08 Jun 2026

Victoria

Very clean and nice hospitality and very good complimentary breakfast would definitely stay again if in town.

Family

6/10

Pleasant

08 Jun 2026

Denise

Was a good place to stay but 2 mornings in a row I went down for breakfast and when returning to my room on the 4th floor my room key didn’t work. Then I had to wait for the elevator to go back downstairs to get it rekeyed. Which took forever because there’s only 1 elevator.

Business

2/10

Poor

07 Jun 2026

Michelle

Room was not clean. The desk had drink rings on top of it, the table between the beds had the same issue. The shower curtain in the bathroom didn’t cover the tub well, water leaked on the floor and that was due to the rusted and terrible shower head. There was no towel rack to hang your towel or clothing on. Had to call and ask for another roll of toilet paper, as there was only 1/3 of a roll on the holder. Non-smoking room, but could smell smoke coming from somewhere in the middle of the night, I’m an asthmatic, and very sensitive to smoke. Bed spread or duvet, whatever you all call it on one of the beds was ripped. There was a paper clip on the floor, which lead me to believe that the rug was not vacuumed. Also, don’t sweep the bathroom, as there was hair all over the floor.
Asked the front desk for another roll of toilet paper and was asked to come get it, told them no, so they brought it down.
Did I disclose these issues to the staff, no, because I was told they were sold out and so we would not have been able to move to another room. I’ve stayed at plenty of Holiday Inns and THIS was by far the WORST. I WILL NEVER STAY AT THIS LOCATION AGAIN. Disgusting!!!!

Friends_and_family Family

8/10

Excellent

31 May 2026

Lindsey

The room was clean and the beds were comfortable. The breakfast was good. Pretty standard but they had good options and they kept it stocked. The air conditioning in the room kept cutting off throughout the night and I would wake up hot and have to turn it back on. The pool was shut down and wasn't going to open until June. That was not told to us in advance. Plus it is very tiny. There is no outdoor space to sit and enjoy. The people working the front desk varied but none were exceptionally welcoming. The guy working was nice and helpful when I needed towels. The ice maker was broken on the first floor. There were people sitting on the bench outside for hours smoking weed. The woman working the desk at checkout was on her phone, wrapped in a blanket, I had to get her attention about checking out. She just looked at me and told me to put the cards in the basket. Terrible hospitality on her part. The hotel is in a good location for Carowinds.

10/10

Exceptional

29 May 2026

Marcy

Clean and easy to get to.

Business

8/10

Excellent

17 May 2026

Gabriella

My husband and I stayed one night on our way home from Florida. The room was very clean and comfortable. Looked like recently renovated. The bathroom had large shower, with excellent water pressure. The bed was very comfortable and had both soft and firm pillows. There was a fridge and microwave. Only drawbacks, the a/c was a bit on the noisy side, but kept the room very cool. The pool was closed which was disappointing.It would have been relaxing after the long drive. The only ice maker that was working was on the 3rd floor and no clear signs or directions indicating where they werelocated. The breakfast the next morning was excellent. Large selection of hot and cold goods for just about anyone. Egg white omelets, scrambled eggs, turkey and pork sausage, gravy,biscuits, breads, cinnamon rolls, hard boiled eggs, yogurt, fresh fruit, cereals, juice,yogurt,pancakes with both regular and sugar free syrup available. There was also coffee, teas,hot chocolate available 24/7. The coffee made individual servings fresh brewed.
Well stocked and the staff were very pleasant! Would definitely stay here again. Convenient location as well!

Partner

8/10

Excellent

07 May 2026

Joseph

The staff were the best part of our stay. The breakfast was sufficient. Updates are needed—the pool was closed for major repairs and the doors need updated locking system, according to the staff. We had to have our keys reset every day to avoid standing in the hallway frustrated that they didn’t work. It was a good value for the price we paid for 5 night stay. No bells and whistles but clean and comfortable.

Partner

10/10

Exceptional

06 May 2026

Anh

Good place for staying. and good breakfast.

Friends_and_family Family

8/10

Excellent

03 May 2026

Jessica

Check in staff, she was amazing!!! Very friendly and helpful. Breakfast staff was very nice and friendly food was good. My only issue was the pool not working. I only booked this property for the pool. They stated it was on the listing online but I don’t see Expedia has it posted at all that the pool is not functional!!!!

Partner

8/10

Excellent

29 Apr 2026

Nicholas

Clean

8/10

Excellent

24 Apr 2026

Emily

Friendly and helpful staff. Clean room and attentive cleaning staff.

10/10

Exceptional

24 Apr 2026

Lenora

Clean roooms

Self

10/10

Exceptional

23 Apr 2026

Candace

Room was clean and beds were comfortable, just what we needed for a stay overnight!

Family_with_children

10/10

Exceptional

22 Apr 2026

Lawrence

Very clean room. My first two nights I stayed in a double queen and the third night in a king sized bed in a different room.I enjoyed the queen size bed better than the king. Most memorable moments would be the bedding, towels, and breakfast. Thank you for having me.

Friends_and_family Friends

10/10

Exceptional

21 Apr 2026

Emily

Easy check in, clean room, good breakfast

Friends

10/10

Exceptional

21 Apr 2026

VAN

Very nice and clean. Breakfast is good.

Family

8/10

Excellent

20 Apr 2026

Shane

Breakfast was great as always! Pillows were nice. A/C worked well.

10/10

Exceptional

19 Apr 2026

Erika

This hotel did not disappoint!

Friends_and_family Friends

8/10

Excellent

19 Apr 2026

Emily Anne

Pretty clean. Comfortable beds and room temps!

Family_with_children

10/10

Exceptional

19 Apr 2026

Regina

Clean room and great staff! Breakfast was good.

Friends_and_family Family

4/10

Poor

18 Apr 2026

luke

First off, one elevator, extremely slow and sketchy. This elevator is also used by housekeeping etc and you wait for a while.
Pool was closed due to maintenance
My room smelled musty and had mold in the shower and along the base of the shower pan. Apparently there was water leaking out of damaged areas of the shower and the fix was to duct tape it and the floor still got soaked.

Breakfast was good and a nice selection and the always available fresh coffee was nice.
The rest of the stay, not so much.

Self

4/10

Poor

16 Apr 2026

James John Paul

Pool was closed which wasn’t ideal, had to get my room card replaced 4 times cause it wasn’t working properly. And just didn’t seem a clean as it could of been overall

Friends

10/10

Exceptional

12 Apr 2026

Jerome

Every thing is good

Partner

6/10

Pleasant

10 Apr 2026

Connie

Good breakfast!

Family

10/10

Exceptional

10 Apr 2026

Mary

Everything was great

Friends_and_family Friends

10/10

Exceptional

09 Apr 2026

MICHAEL

Yes

Partner

4/10

Poor

08 Apr 2026

Sharon

My room was on the 4th floor. I am 82years old. The bed was so high I couldn’t get onto it. I asked at the desk if there was some sort of stool or box I could use and was told to use the desk chair(on wheels) to get into bed. I ended up inverting a plastic waste bin to use as a step stool.
After breakfast I went back to retrieve my suitcase and neither one of the key cards would open the door, so I had to make yet another trip down to the desk to get a new key card.

10/10

Exceptional

03 Apr 2026

Lawrence

Breakfast was great.

Partner

4/10

Poor

28 Mar 2026

Katelin

Beds were comfortable. Staff were friendly enough. But pool was closed. This is a main reason why we booked this location and nothing was offered in compensation. Because they said it stated the pool was closed online. I couldn't find it on the website anywhere.
The only offering was to have us cancel and book somewhere else. So that was extremely disappointing.

Partner

10/10

Exceptional

27 Mar 2026

Kelly

My stay at the Holiday Inn was excellent from start to finish. When I checked in the 19th of March I accidentally had booked the wrong room. The lady at the front desk (sorry I didn't get her name) was so helpful and kind. She quickly updated my room for me without any problems. I appreciate you so much. The rooms were very clean. Everything smelled fresh and clean. Beds were comfortable. No bugs or insects anywhere. Breakfast was very good. It rotated daily. Included eggs, bacon, turkey sausage, link sausage. Your usual pastries, toast, bagels, yogurt, and pancakes. The property or rooms did not smell of Marijuana or cigarettes. I give staff and property an A+. Thanks for a great visit. I would definitely come back for another great stay. Thank you!

Family_with_children

8/10

Excellent

26 Mar 2026

Bawi

Very good.

4/10

Poor

23 Mar 2026

October

It was a quiet business park area, but the room was ok, bed was super low and the room, but it was handicap, not aure how I booked it, most likely did not pay attention… Still, it was not the best or the worse. Other customers were respectful but were hanging outside more than other hotels I stayed at. It was loud as well since our room was on first floor near entrance, no dark blinds to sleep in the morning. Staff was ok and friendly. I don’t like that you have to exchange your towels and bedding and you pretty much do your own housekeeping if needed.

10/10

Exceptional

23 Mar 2026

Almel

Friendly staff, clean, good breakfast

Self

10/10

Exceptional

22 Mar 2026

Fred

Excellent hotel

Partner

8/10

Excellent

20 Mar 2026

Christina

Staff was rude, I asked about pool and she said it’s closed. I said oh no and she rudely said well you can stay somewhere else!! Do you want room or not!!!

If it wasn’t late and I wasn’t so tired I may have went elsewhere!

Our room was a good size and roomy.

Family_with_children

10/10

Exceptional

15 Mar 2026

Laura

Good

10/10

Exceptional

14 Mar 2026

Richard

Everything was adequate. Breakfast buffet had a good selection.

Self

8/10

Excellent

14 Mar 2026

Michael

Breakfast was good. Like the coffee machine. Beds were comfy.

Family

8/10

Excellent

13 Mar 2026

Marlyn

Great staff

10/10

Exceptional

12 Mar 2026

Anita

Super friendly staff, clean, quiet room
Pool was closed but no problem for us

10/10

Exceptional

08 Mar 2026

Rebecca

Its nice and clean and conveniently located

10/10

Exceptional

07 Mar 2026

DWayne

The only problem was the pool was closed for remodeling. I specifically booked the hotel for the free breakfast and the pool.

Partner

6/10

Pleasant

05 Mar 2026

Leonardo

Nice for the price.

Self

2/10

Poor

01 Mar 2026

Erin

The breakfast was terrible and the room had a smell n

8/10

Excellent

26 Feb 2026

Yvette

Convenient. Lots of parking.

Self

4/10

Poor

24 Feb 2026

Anne

Room had a broken toilet paper holder, difficult to use and inadequate food out bed that a grimy mattress and wasn’t premade. Microwave melted up that was provided to make hot tea. No regular cream for the coffee.

Friends

10/10

Exceptional

22 Feb 2026

donald

Clean room. Breakfast was the best. Lots of hot options. Front desk girl at check in was a little rude. But would stay again and recommend this hotel.

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Terry

Everything about your Hotel was well appreciated and i WILL let others know how the Staff was VERY RESPECTFUL and professional.Also! The Breakfast Food, Lord have mercy Lol. Is on 1000% The Cooks really needs to be compensated. Yall will see us again! Thank you ALL

Partner

10/10

Exceptional

20 Feb 2026

Joseph

Yes

10/10

Exceptional

18 Feb 2026

Jonathan

Clean hotel. Friendly staff. Not bothered at all in the whole week we stayed

10/10

Exceptional

29 Jan 2026

Cloe

The girl at the front desk was an absolute gem, I love her she deserves a fat raise.

Leisure Partner

10/10

Exceptional

25 Jan 2026

Kin Fai

good

8/10

Excellent

25 Jan 2026

Joyce

The room was very clean. The staff was professional and courteous. The walls are thin. I could hear the people next to me talking as well as the people above me walking. Otherwise, it was good.

Leisure Partner

10/10

Exceptional

19 Jan 2026

Tracy

Because of bad weather we had to leave earlier in the morning before breakfast was served. My MIL needed to have some food with her medicine so we were going to buy a snack from the little convenience store they have. The front desk clerk overheard us an offered to get us something from the kitchen. I just think that was so nice. She didn’t have to do that. She could have just went about her business and not pay attention to us.

Leisure Family

10/10

Exceptional

18 Jan 2026

ANDREW J

Room setup was excellent. Breakfast hours were convenient. Coffee 24/7 was a plus!

Leisure Self

10/10

Exceptional

03 Jan 2026

Blessing

Great hotel - clean room, friendly staff and delicious breakfast!!

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Ryan

No complaints overall

10/10

Exceptional

27 Dec 2025

Robert

Could not find one thing i did not did not like. Definitely a great place to stat

Leisure

10/10

Exceptional

16 Dec 2025

Eileen

Nice and clean

Friends_and_family Friends

10/10

Exceptional

14 Dec 2025

antonio

The rooms were clean and the breakfast menu was great.

Leisure Partner

8/10

Excellent

09 Dec 2025

Lakisha

The front desk people were the best. They were so helpful and friendly. My room was clean and breakfast was good. I was disappointed that the pool was down but I would for sure stay again.

Leisure Self

10/10

Exceptional

30 Nov 2025

Elyse

Room was very clean. Staff was welcoming

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Celeste

The room was clean and comfortable. The staff was very friendly and accommodating.

Leisure Self

8/10

Excellent

26 Nov 2025

Romeo

Everything was up to par.

10/10

Exceptional

21 Nov 2025

Nicole

Only downside when we stayed was the pool didn’t work. Other than that, no problem

Friends_and_family Family

10/10

Exceptional

19 Nov 2025

Jeffrey

Clean facility, friendly staff, comfortable, spacious room, and an excellent breakfast. Highly recommend.

Business Self

6/10

Pleasant

16 Nov 2025

theodore

Breakfast was good
When I went to take a shower it was hair left on the bath tub. It wasn’t mine

Leisure Self

8/10

Excellent

14 Nov 2025

robert l

The front desk people are friendly & attentive

Partner

10/10

Exceptional

14 Nov 2025

Robyn

Yes

Leisure Family

6/10

Pleasant

10 Nov 2025

Tenesha

The breakfast was Hot, your heneral american Breakfast. We booked specifically for the pool which we were t

8/10

Excellent

10 Nov 2025

pardeep

Good overall

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Kinley

Front desk ladies were so kind!!!! Clean room nice stay!

Self

10/10

Exceptional

28 Oct 2025

Gary

Clean rooms excellent staff

Leisure Partner

8/10

Excellent

27 Oct 2025

Jeffery

It was ok but the pool is not working. That’s the reason I got a room there so my kids could swim and they don’t tell u it is not working I think it should say that on the website. But other then that it was good.

Leisure Family

10/10

Exceptional

26 Oct 2025

Tina

Nice property large rooms

Leisure

8/10

Excellent

24 Oct 2025

Alice

Staff was friendly and helpful. Breakfast was good fully stocked had good choices. Would stay at the holiday express again when traveling easy access easy to get back on the expressway.

10/10

Exceptional

23 Oct 2025

Kathy

The staff was very friendly and helpful and the room was clean. The only downside was the bed was too tall for my mom to get in and the sofa bed was not very comfortable for her.

Leisure Family

10/10

Exceptional

21 Oct 2025

Rachael

We enjoyed our stay! The staff was friendly upon checking in and out. We found the room to be quite spacious, clean and comfortable. The hotel itself was quiet, however, the road of which the hotel is located, was quite noisy at night, making it a little difficult to sleep.

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Michael

Shower curtain was about to break off wall. Only one person was able to take shower for fear of breaking off when sliding curtain

Leisure Friends

10/10

Exceptional

17 Oct 2025

Monika

It was nice and clean,the beds were really soft