Name: Sonesta Charlotte Lower South End
Address: 5700 Westpark Drive, Charlotte, 28217, US

10/10

Exceptional

15 Jul 2026

Ayonna

Amazing stay

Friends

4/10

Poor

15 Jul 2026

Ricky

Fire alarm went off in the middle of the night

10/10

Exceptional

14 Jul 2026

Alyssa

Helpful, professional staff. The pool was amazing! Rooms were clean and nice.

Friends_and_family Family

2/10

Poor

13 Jul 2026

Eleanor

No microwave in room coffee pot did not work
Bed bugs were found in a persons room that was traveling with me

Family

10/10

Exceptional

13 Jul 2026

Rutendo

Great hotel

Family

10/10

Exceptional

13 Jul 2026

Paige

Everything was clean and beautiful. Atmosphere was very welcoming.

Partner

10/10

Exceptional

12 Jul 2026

Jennifer

It was a great place to stay! The rooms were clean and stocked, the bed was sooooo comfortable and I slept great! I would stay there again!

Friends_and_family Friends

6/10

Pleasant

12 Jul 2026

Martha

Had to wait almost an hour and a half for a room after getting there 35 minutes after checkin time. Room stilling getting cleaned at almost 5pm it was a whole lot of people in the lobby waiting on there rooms to be ready. I made my reservation almost 4 moths ago. I will say it was a nice Hotel and the lady at the front desk was nice and did her best. They got the heat the worse and it wasn't there fault. Management dropped the ball on Saturday's check-in big time. Im scared I might have ti wait that long next time if I go with them.I was there for a concert a 4 hour drive for a concert and then a wait for a hotel room thats not clean at almost 5pm 🤔

Family

4/10

Poor

12 Jul 2026

Evan

Our first room had bed bugs but the worker on duty kayla helped out well with accommodating the inconvenience

Partner

10/10

Exceptional

12 Jul 2026

Kristal

Clean hotel with a beautiful balcony room

Partner

10/10

Exceptional

12 Jul 2026

Jonathan

Clean, and friendly staff

Self

4/10

Poor

12 Jul 2026

Nydaisha

Chair was so dirty,looked like an animal got ahold of it,the walls are thin as paper,could hearing everything going on.2/10 stay.

Friends

4/10

Poor

10 Jul 2026

Lamont

Had issues with room, toilet, room cleanliness, was placed near elevator, looked like there were people who lived there. The pictures do not accurately reflect the current state of the property. We discussed our issues with the onsite staff who told me I needed to speak with day staff. Didn’t understand why any staff on duty couldn’t resolve guest issues, but that should be a policy change. Contacted Expedia who contacted property & found a Mgr who we could voice our concerns to, Final resolution was a refund of unused days of stay, which we promptly used to stay at another hotel. Although we had A resolution it wasn’t the RIGHT resolution because the night stayed was not enjoyable due to the previously expressed issues and that night should have been refunded also. But I will be adding this hotel & hotel chain to my list of do not use. Thanks Sonesta.

Family

2/10

Poor

09 Jul 2026

Jacquelyn

Room was filthy , found roaches in the hallway and furniture was tattered . Hard pass save yourself

Self

2/10

Poor

09 Jul 2026

Owen

Bad

Partner

8/10

Excellent

09 Jul 2026

Ann

I paid $30+ dollars for the breakfast buffet that just had eggs, potatos, and turkey sausage, bagels. I did not enjoy the breakfast at all. The sausage tasted like paper. My stay in your hotel was great, but I think you need to rethink the breakfast buffet. Also, most places do not charge an extra fee for the full hot breakfast. Either make it better or stop charging people.

Other than the breakfast, everything else was great. Thanks for giving me the opportunity to comment.

Self

10/10

Exceptional

09 Jul 2026

Bobbi

The room and pool were clean

Family

8/10

Excellent

09 Jul 2026

Beyza

Nice area. Parking is $18 per night. Pool is ok

Family_with_children

10/10

Exceptional

07 Jul 2026

Jada

Super clean. Will definitely stay again.

Self

10/10

Exceptional

06 Jul 2026

Ginger

The hotel was very clean. Staff were very helpful

Friends

10/10

Exceptional

06 Jul 2026

LaTarsha

Great stay. Everything was clean and bed was so comfortable.

Self

8/10

Excellent

05 Jul 2026

darron

The Hotel was very busy didn't know if it was because of the holiday, or a lot of airline people uses that hotel, plus the bar food is limited options, the bartender was cool but he don't free pour, other than that it was a good stay_

Self

4/10

Poor

05 Jul 2026

Mike

Bad experience, here my 1st room smelled really bad, the phone and wifi didn't work, and the furniture was dirty and stained, so they moved us to upgraded suite which was not a upgrade the same room on a higher floor and the the same thing only good thing is the room was cleaner. I will never go back to this hotel again and would not suggest anyone here.

Partner

6/10

Pleasant

05 Jul 2026

Yeimi

The chair and the TV stand were in terrible condition; the bathroom was also quite dirty.

Partner

8/10

Excellent

04 Jul 2026

Amare

The place was nice. Everything was well kept the only downside was paying $16 for parking a day. There was no free breakfast, but other than that it was as the photos had shown and we had a good experience.

Partner

8/10

Excellent

04 Jul 2026

Quillette

.

Self

10/10

Exceptional

03 Jul 2026

kholton

Clean room, kind staff, & comfy beds. Would definitely stay here again.

Partner

6/10

Pleasant

30 Jun 2026

Danelle

The room was ok, the people who worked there were nice. They need to update and do better upkeep. My room was next door to the ice machine that did not work as well as 3 other floors. The coffee machine did not work, and the TV did not work. We requested help on the TV twice; 2nd time I was in shower never used the TV. Not sure why but you have to pay for parking too.

Friends_and_family Friends

10/10

Exceptional

30 Jun 2026

Latrice

Only issue is I paid for parking not knowing it was added to the room rate

Family

10/10

Exceptional

30 Jun 2026

Geiker

Súper es mi favorito

10/10

Exceptional

30 Jun 2026

Nicole

There was no microwave in the room.

Family_with_children

6/10

Pleasant

29 Jun 2026

Verónica

Las habitaciones estaban bastante bien, la cama y los baños. Pero lamentablemente dos noches no hemos podido dormir, por gente corriendo, gritando y pegando portazos de 12 a 5 a.m. A la mañana siguiente, había latas y botellas tiradas adentro del acensor, y los pisos sucios. Hay gente de recepción que me atendió muy bien, pero un chico jóven y sin uniforme, me trato de bastante mala manera.

Partner

10/10

Exceptional

28 Jun 2026

Eugene

Everything was excellent

Self

10/10

Exceptional

27 Jun 2026

Regina

❤️

Friends

8/10

Excellent

24 Jun 2026

Huan

The food was great. The room was clean. The staff was friendly. The only thing is that the air conditioning was too loud! Very loud! I cannot sleep well in the night.

Self

10/10

Exceptional

23 Jun 2026

Barbara

Great hotel

Family

8/10

Excellent

22 Jun 2026

Dan

The staff was super nice and helpful. The room was very clean and the bed was comfy. Theres a 14 dollar fee to park your car for the night, which I find add on fees obnoxious, but besides that, it was a very nice property.

Self

10/10

Exceptional

22 Jun 2026

Alannah

Great stay. We will see you again!

Friends_and_family Friends

10/10

Exceptional

21 Jun 2026

Pressley

Very nice hotel with great amenities!

Friends

10/10

Exceptional

21 Jun 2026

Johnny

Great bar area safe environment near downtown

Self

10/10

Exceptional

21 Jun 2026

Thomas

Very very nice hotel

Partner

10/10

Exceptional

21 Jun 2026

Aundrea

It is a really nice hotel. No complaints

Partner

8/10

Excellent

19 Jun 2026

Emiliano

I have to be honest—Kayla at the front desk is the only reason I didn’t give a much lower rating than I did.

I wasn’t particularly impressed with several aspects of my stay or with the condition of my room. However, Kayla was an absolute delight. She was professional, friendly, genuinely helpful, and she has a great smile.

The hospitality industry needs more people like her. It would be nice to see her climb the corporate ladder.

6/10

Pleasant

18 Jun 2026

Ashley

The hotel was a good location and a good price….so our stay wasn’t a disaster but I would not return. My husband and I were traveling with our two young boys to Carowinds, and we’re not picky people. We just want things to be clean and work people.

The lobby is lovely, but the rooms are sorely in need of renovation. There are years of stains on the carpet. Couches and chairs are dingy.

We reserved a suite with pull out bed, but no bedding was provided. The front desk told us it would be sent up after my husband inquired in person; it never appeared, so I called down and was told we had to come get it. We got a sheet and blanket but were told there were no pillows.

The first night and first morning, we had no hot water. The ice maker on our floor did not work, nor the next several below.

The pool was icky. It is nice that towels were provided, however.

My husband popped down to the restaurant for a quick bite one evening and was charged 18% gratuity, no problem, but the bartender then informed him that the gratuity didn’t go to him so he needed to tip him as well.

The coffee in the morning was good, but we were charged inconsistent prices.

We were never informed that parking was included in the incidental hold. Fortunately we asked to be sure before spending an extra $50. The signage all over the lot makes this very unclear.

Individually none of the things are dealbreakers, but when added together, it made for a pretty unpleasant experience.

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Jarae

Good stay, overall.

Partner

10/10

Exceptional

16 Jun 2026

Scott

Very nice room. Would stay again. Restaurant was little expensive.

Self

10/10

Exceptional

16 Jun 2026

Montrel

I had a good experience

10/10

Exceptional

15 Jun 2026

Hildegart

The pool was dirty

Partner

6/10

Pleasant

15 Jun 2026

Joseph

The building was looking tired. Stains in the carpets and update needed in the bathroom. No microwaves in the rooms and the ice maker on our floor was broken. Mattress was excellent. Have to pay to park. Very good location.

Family

8/10

Excellent

14 Jun 2026

paula

We enjoyed our stay. The bar is good, the food was good and the staff was very helpful and pleasant. There menu impressed me. There is bar outside in the pool area nightly! We will return when needing to stay on the south end of Charlotte. Note, there is a parking fee.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Yery

Great place. Great staff. Super clean.. comfortable bed.

Business

6/10

Pleasant

13 Jun 2026

Miesha

Front desk was amazing.
There was a bad leak from the ceiling in the bathroom that it was water all over the toilet and floor. It took maintenance 5 hours to come look and then I had to be moved to another room.

Friends

10/10

Exceptional

13 Jun 2026

Jennifer

We had a wonderful dinner and drinks at the bar. Very nice stay.

6/10

Pleasant

11 Jun 2026

Charlotte

Sheets could’ve been cleaner and AC was not working.

Friends

10/10

Exceptional

11 Jun 2026

Emily Gomez

Nice!

Friends

8/10

Excellent

10 Jun 2026

shawn

None of the ice machines worked

6/10

Pleasant

09 Jun 2026

Matt

Big convention there blew the place up for 2 nights. Staff great. Location not good for walkability to bars and restaurants. Convenient to airport and freeway. Parking good, pool good. No hot tub.

Partner

8/10

Excellent

08 Jun 2026

Corinna

Great

8/10

Excellent

07 Jun 2026

miata

I had a good stay. I needed a good weekend to just relax and it was nice. I even went to the gym

8/10

Excellent

06 Jun 2026

KENNETH

We basically slept there - staff was very helpful and friendly.

Family

4/10

Poor

05 Jun 2026

Jules

I’ll be began by saying that the staff was amazing. Everyone was super kind and helpful. When I checked into my room, I took a look around and realized that the photos on the website aren’t the best representation of the rooms. The hotel is in dire need of a renovation. The lobby looks amazing, but doesn’t reflect what the rest of the building looks like. The first room that I checked into smelled like Clorox or some other cleaning solution but unfortunately they missed the headboard. The headboard had some kind of fluid that had been smeared. I informed the front desk who immediately upgraded my room. Unfortunately, the second room wasn’t much better. There was dust on the headboard, chipped wood on the TV console, an older AC unit, what looked like cigarette burns on the top of the lampshade. If I was staying in Charlotte for longer than one night, I would have changed hotels. I appreciate it how professional the staff was, but unfortunately, the rooms aren’t the best. Also, the parking lot was a whole different situation. There were people smoking marijuana in their cars, and a guy walking in front of the hotel at night, asking for money. When I told the staff person at checkout about my experience, she politely waived the parking fee, which I think was $15. I would not stay here again.

Self

10/10

Exceptional

05 Jun 2026

Jahri

The staff was very helpful, easy check in process and amazing pool.

Partner

10/10

Exceptional

05 Jun 2026

Tevin

Great experience. Great vibes.

Partner

8/10

Excellent

03 Jun 2026

Dorothy

Overall stay was great! Staff and was kind and breakfast was quaint and tasty. Only cons was the bathroom which could have been cleaner but due to the age of the hotel it was older and a bit moldy.

Partner

10/10

Exceptional

03 Jun 2026

Trang

I love this place.Staff are very nice. The hotel is clean. I recommend for tourists to stay here.

Family

8/10

Excellent

02 Jun 2026

Michelle

Clean and close to the airport

Self

10/10

Exceptional

02 Jun 2026

Helena

When we were looking for a hotel in the Charlotte area and found this great hotel, great staff, room was great. We will definitely stay here again. The pool and patio looked amazing, but we didn’t have time to enjoy it.

Partner

10/10

Exceptional

01 Jun 2026

Kareem

I got to the hotel on Saturday 12/30/26 at 2:44pm to check-in and was informed by Brandi that my room was not ready and for me to grab lunch, come back in about 30 minutes and your room should be ready. I go to Chili's for lunch, come back at 3:55pm waited in a long line to finally get to the counter and was told that my room was not ready by a gentleman with dreadlocks; so, at this time I very upset. I go sit in the lobby from driving 4 hours, and at this point, I all I want to do is shower and relax. I sat in the lobby until about 4:48pm, when the guy with dreadlocks saw me, and approached me asking me was my last name again; which I gave to him, he said that my room was ready. At this point I went from being upset to be angry, he apologized that it literally took 2 hours to get check-in to a room which I should have been checked in at 3:00pm, he gave me a 20.00 voucher to the bar, and a parking pass, needless to say, that I already paid the 17.16 for overnight parking. I get to my room, the leather on the arm of the chair is peeling off, the white blanket was dirty, this just got me angrier, and the sad part about it, management don't care. From the outside looking in on this particular day the employees don't care, Brandi was as nice, and the guy with dreadlocks tried to be accommodated, but at this point what can you say to me that will make the matter better. I don't need an apology stated that you apologize on behalf of your team; I want you all to do better.

Self

6/10

Pleasant

30 May 2026

Autumn

I liked that it was close to the hospital where my mother was getting surgery. I liked that the hotel had an eating option. The price to eat and drink was rather high but I liked that it was on site. The room was okay but definitely not as clean as I'd like it. Some updating is needed. But i needed it for sleep so it was okay.

Friends

2/10

Poor

27 May 2026

Verified traveler

Really bad, overall. Room was not clean at all, fixtures were loose and felt like they might break, sheets on the bed were threadbare, and it was obvious the room hadn't even been vacuumed. Front desk staff unfriendly at checkin. Property needs a major overhaul. $16/night for parking was ridiculous with their huge and empty lot. Stay elsewhere.

10/10

Exceptional

26 May 2026

Tiffany

Clean rooms, attentive, staff, hot breakfast, free parking.

Friends_and_family Family

8/10

Excellent

25 May 2026

Roberto

Hot water in the shower was quick. Rooms are comfortable.

Family

10/10

Exceptional

24 May 2026

Chris

nice chill space nice stay for a quick night

Partner

8/10

Excellent

22 May 2026

Lucas

The hotel was great , the only issue was our second to last night there was some people running through the halls and banging on doors , but other than that the location was great and the hotel was great and the staff was amazing !

Partner

10/10

Exceptional

21 May 2026

Richard

Love staying here and do everytime I’m in Charlotte for business. Such and awesome location

Self

10/10

Exceptional

20 May 2026

John

good. yes

8/10

Excellent

18 May 2026

Ksean

Room was nice had a good time!!

Partner

10/10

Exceptional

18 May 2026

Debra

Great parking and clean room

Self

4/10

Poor

18 May 2026

Akilah

My sheets were dirty had dried blood on them & when i asked for late check out they advised me that there was limited availability & could not accommodate. Also the room was very stuffy & hot. Wouldn’t stay again.

Partner

2/10

Poor

17 May 2026

GAIL

This property looks nice but in reality is in awful condition. Our first room there was a sliding door out to a patio with 2 chairs. However, when you went out there it was filled with trash and there was a broken door leaning against the wall. It was disgusting. Later that night we tried the TV. The Tv didn't work. Tried calling the front desk, but guess what? The phone didn't work. Tried calling the front desk from our cell phones. All we got was a message saying they couldn't answer the phone. Went to the front desk. They acted like we were crazy. They sent a maintenance person. He was helpful. He said this room is on the do not rent list as they are working on the issues. He went to the front desk and got us a new room. We packed all our stuff up and moved. Room 2 was also in disrepair. The dresser door was off the hinges. The bathroom barn door was not completely attached. The toilet when flushed made a loud screeching sound. By then it was too late to ask for a new room. It was one of the worst hotels stays I've ever had.

I'd NEVER stay here again. t check out they didn't ask how the stay was...they knew.

Partner

10/10

Exceptional

17 May 2026

Charon

My stay was amazing and feel like the breakfast should've been included in my stay instead of having to pay but overall then it was one of the best hotels i have ever stayed in and appreciate you allowing me to be your visitor for a few days and will definitely return in the near future

Partner

10/10

Exceptional

17 May 2026

Aliyah

Clean room, courteous staff, additional parking needed due to the event, food took long and was incorrect.

8/10

Excellent

16 May 2026

Annette

Breakfast was not included. Rooms were clean

Friends_and_family Family

6/10

Pleasant

16 May 2026

Stacia

Room was outdated. Definitely needs to be upgraded

Family_with_children

10/10

Exceptional

13 May 2026

Junior

Good view..friendly greeting..nice patio & view

10/10

Exceptional

13 May 2026

Destini

Loved this hotel! Definitely will be back !!!

Partner

10/10

Exceptional

13 May 2026

Adrenia

Staff

Family

2/10

Poor

12 May 2026

Sheri

The 1st room we were given was filthy, couch was covered with stains, bed skirt corner stained/wet (appeared to be where a dog relieved itself) blanket in a separate corner of the bed was stained and the toilet seat and bowl were visibly dirty. We were given another room immediately, the second was also dirty though not to the same extent. Before bed we opened the balcony door for fresh air air were overcome with the smell of marijuana which lingered long after closing the door. We checked our the follow day. The desk clerk apologized for the experience said that they were making moves to improve the hotel, new furniture has been ordered, and they were going to enforce the \"no smoking\" policy. Asked that we consider staying another time in 4-6 months. Also advised that since I had prepaid with a 3rd party a manager would need to handle the reimbursement. One of 3 managers was supposed to call and never did. I left similar information on their surveys. I attempted to obtain a refund from Expedia's website the day we checked out and noted that since it was beyond the window I would have to speak with the hotel.

Family

10/10

Exceptional

11 May 2026

Marlo

Good location and staff. Enjoy the stay.

8/10

Excellent

11 May 2026

Kayla

I didn't like the parking situation. They spaces seem to all be for compact cars! And I was leery of the area it was a lot of police presence and signs about the police.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Rebecca

The room was spacious and comfortable, parking was good, and the hotel is in a convenient location to where we needed to go. Only complaint is that the pillows are very flat with no support.

Partner

8/10

Excellent

10 May 2026

Monique

Excellent staff, especially in the dining area. Ms. Felicia and Ms. Blanca were so attentive and thorough, they made the experience feel warm, welcoming, and genuinely enjoyable. Their professionalism and kindness really stood out and made a lasting impression.

Family

10/10

Exceptional

09 May 2026

Sherry

Charged to park no ice on floor no coffee in am in lobby

Family_with_children

10/10

Exceptional

09 May 2026

Carlos

Excelente hotel y excelente servicio en especial los bartender

Self

10/10

Exceptional

08 May 2026

Olivia

Extremely clean room. I'm saying this as an ocd person. All staff were very friendly and helpful. Great location. Only downside was $14 per day parking.

Family

10/10

Exceptional

08 May 2026

Joseph

It was great! Food was also very good, service was friendly!

Partner

8/10

Excellent

06 May 2026

Dante

The staff was helpful and and very friendlybI would stay again

Friends_and_family Family

10/10

Exceptional

05 May 2026

Jessica

Great stay, nice hotel. Good location of I77. Staff wonderful. Room and beds comfortable. Nice bar/restaurant onsite in lobby, did not eat there but a nice vibe. nice in room soaps. Nice outdoor pool area, fire pits, pool bar.... was not open, assume is seasonal. Need more luggage carts!! 18 floor hotel and only a couple carts.

Partner

10/10

Exceptional

03 May 2026

Patrick

Great

8/10

Excellent

03 May 2026

Donovan

it would have been better if housekeeping the cleaned the room during my stay

Self