Name: Candlewood Suites Charlotte - Arrowood
Address: 7926 Forest Pine Drive, Charlotte, 28273, US

2/10

Poor

22 Jul 2026

Ciara

Roaches!!! Hard water, rusty, dirty, peeling paint 0/10 do not recommend

Family

6/10

Pleasant

10 Jul 2026

Keshia

Staff were nice and hotel was clean

Partner

10/10

Exceptional

14 Jun 2026

Verified traveler

Everything was perfect from the staff to the room everything

Friends

2/10

Poor

07 Jun 2026

Nicholas

This was one of the most disappointing hotel stays I’ve had in a long time.

The problems started as soon as I checked into my room. The room was clearly not cleaned to an acceptable standard. There were hairs on the toilet seat that certainly did not belong to me, which immediately raised concerns about the cleanliness of the entire room. In the kitchenette area, there were greasy handprints on the countertop as though someone had recently handled food and the surface had never been properly wiped down. Even more concerning, there were greasy fingerprints on the paper towel roll, and the grease had soaked through the paper, making it obvious that someone with dirty hands had handled it before my arrival.

Unfortunately, the experience only got worse. When I checked out the following morning, I found a woman lying passed out on the curb directly outside the hotel. Concerned for her well-being, I stopped to check on her and determine whether she needed medical assistance. She was alert enough to wake up, tell me she was okay, and then simply rolled over and went back to sleep on the curb.

Between the unacceptable cleanliness issues in the room and the unsettling scene outside the hotel, this property did not provide the safe, clean, and comfortable experience that guests should expect. I cannot recommend staying here and will not be returning.

Self

10/10

Exceptional

03 Jun 2026

Belinda

Very quiet & peaceful during day & night

Family_with_children

6/10

Pleasant

31 May 2026

Micheel

Room was clean and having the kitchen area in room was nice, but there was some noticeable room damage in the that was not well repaired.

Family

10/10

Exceptional

29 May 2026

Belinda

I had no issues.with the property during my stay.

Family_with_children

4/10

Poor

15 May 2026

Evangela

This hotel was not clean. They have roaches, the first room I was placed in only 1 of the beds was clean the other bed had a big nasty grease stains and foot prints on the sheets. The second room I was switched to smelled liked animals, had a formal leak under the bathroom sink and they left dirty towels under bathroom sink, the bed I slept on felt like the springs were coming through the mattress, the pillows smelt old as if they never had been cleaned or changed out in years, the lamp on the table was falling apart, they had wet tissue balls on the bathroom wall. This property should not be listed as part of the IHG brand as it gives them a bad reputation.

Family_with_children

6/10

Pleasant

10 May 2026

Jennifer

Just okay nothing spectacular

Friends_and_family Family

2/10

Poor

07 May 2026

Sherene

I found roaches crawling in my bathroom and on the kitchen counter.

Self

10/10

Exceptional

28 Apr 2026

Jalen

Very nice comfortable hotel and the front desk staff was very nice upon check in we loved it!! We will be back 🙂

Family_with_children

10/10

Exceptional

02 Mar 2026

Marcos

Ok

2/10

Poor

14 Dec 2025

Tawanna

Room very nasty had roaches in the room,
No breakfast as promised 0/10

Leisure Family

6/10

Pleasant

11 Dec 2025

Kurt

Mold in bathtub; no separate bedroom as displayed on website; extremely noisy guests above us all night

Partner

10/10

Exceptional

29 Nov 2025

Tranise

walls are thin. but stay was good overall.

Partner

8/10

Excellent

23 Nov 2025

Walter

Was for a business trip. Was there for a little more than a week. The staff were very nice and helpful. Was disappointed over the toilet running every 10 minutes but again I did not report it so that they would be aware so not really the staff's fault. Overall, it was a good and will be booking again.

Business

8/10

Excellent

31 Oct 2025

Sharonda

I seen one or two baby roaches, also the lady who checked us in was racist my mom

Friends_and_family Family

8/10

Excellent

14 Oct 2025

Christopher

Great

Business

10/10

Exceptional

13 Oct 2025

Bonita

Thre stay was very good i liked the fact that housekeeping didn't go in your room

Friends_and_family Family

2/10

Poor

30 Sep 2025

Rachel

Extremely unhelpful.
, rude. Without any type of hospitable, personality traits at all period
I was put out After paying a $170 for my room. Due to the fact not being in possession of a physical debit card to pay the deposit period I was not warned of this little policy. Prior.
And instead of helping me not have to sleep in the streets he just said there was nothing he could do.

4/10

Poor

30 Aug 2025

Verified traveler

Elevator out of order. Air conditioning was a challenge to get started

10/10

Exceptional

21 Aug 2025

Michael

I liked that it felt like home

4/10

Poor

14 Aug 2025

Erik

We usually stay at Candlewood Hotels and have never had an issue. This one was a bit different, the area was rough with homeless and stragglers and parking was rough due to contruction trucks taking all the parking spots. The hallways were dirty and the elevator always had a bad smell in it. Never again would I stay at this location.

Business Self

2/10

Poor

09 Aug 2025

Esther

By far one of the nastiest and depressing properties I’ve stayed at. Two words: NEVER AGAIN

Business_and_leisure Self

10/10

Exceptional

10 Jul 2025

Stephanie

I like that the rooms are big and spacious. I like that there is a full size fridge along with sink, dishwasher, microwave, and small stove top. The only concern we had was it was warm in the bedroom and the fan didn't work.

Leisure Pet

6/10

Pleasant

15 Jun 2025

Ashley

How big the rooms where and how they had full kitchens in them and the free laundry was also nice

Leisure

6/10

Pleasant

15 Jun 2025

Roselin

The staff was kind. I did not feel comfortable with the lighting on the hallway and the room smelled like a gym.

Leisure Self

4/10

Poor

13 Jun 2025

Robert

4/10

Hotel needs some updates, very outdated and needs some TLC.

Business

4/10

Poor

25 May 2025

Bennie

Toliet couldn’t flush
Refrigerator wouldn’t close
Cabinet drawer was broken
And tv did not have no signal the last day I was there.

Leisure Partner

6/10

Pleasant

21 Apr 2025

Michael

Thin walls

10/10

Exceptional

16 Apr 2025

Michael

Always enjoy staying at Candlewood Suites

Leisure Partner

8/10

Excellent

04 Apr 2025

HABEEB OLAMIDE

Aesthetic

Absolutely a good hotel with dedicated staff and situated in a friendly environment that enabled me some walking distance to catch up with my itineraries for the day likewise some breathe taking restuarant/spots to hang out there in without been atacked by hoodlums

Self

2/10

Poor

16 Mar 2025

Isis

Overall it was a good price but the front desk service sucked ! My towels smelled like yuckkk . Then my handle in the bathroom was already tore up & I made sure the front desk knew so I wouldn’t be getting charged . The area was safe , the cafe beside it was awesome . Will not be back

Leisure Family_with_children

8/10

Excellent

09 Mar 2025

Karen

Friendly staff
Very clean easy parking

Leisure Self

10/10

Exceptional

17 Feb 2025

philip

Good

Business Partner

10/10

Exceptional

14 Feb 2025

Jada

Good hotel to stay in

Good hotel stay and clean

Friends_and_family Friends

10/10

Exceptional

06 Feb 2025

Tye

N/a

8/10

Excellent

03 Feb 2025

john

I stayed in room 211 on 2/3/25 and the room had been smoked in a lot at some point by previous guests. Smelled lile an effort was made to cover up smoke smell but i still smelled it. Only there 1 night so i dealt with it.

Staff is always great!

Business Self

6/10

Pleasant

27 Jan 2025

Anthony

Stains

Leisure Partner

10/10

Exceptional

22 Jan 2025

johannes

Great

10/10

Exceptional

19 Jan 2025

John

The room had about everything you can imagine! Full size fridge with icemaker, utensils, plates, bowls, microwave, hair dryer, etc. Very good value!

Leisure Family

10/10

Exceptional

12 Jan 2025

Rob

Staff is very friendly room was clean no complaints

Pet

4/10

Poor

11 Jan 2025

Leonid

Even though it was a non smoking facility, it smelled like weed everywhere. Also, you can hear people walking upstairs, coughing, and talking. Staff was friendly though

Family

10/10

Exceptional

16 Dec 2024

Ashley

Great stay

10/10

Exceptional

14 Dec 2024

Noëlla

Perfect stay

Perfect stay. They have everything we need for a perfect gateway.

Partner

10/10

Exceptional

06 Dec 2024

Rodney

Super

10/10

Exceptional

22 Nov 2024

Jordan

The staff where amazing and vary helpful the place for the most part was clean only complaints i have was the floors could have been mopped and swept better and the one bedroom suit could use a fan in the actual room instead of the living room only and last but not least they should upgrade the old tv out for roku or smart tv that way people could just use they're account and stream of the tv instead of hotel paying for cable but ill definitely use this hotel when ever i visit Charlotte north carolina again

Leisure Family_with_children

10/10

Exceptional

24 Oct 2024

James

The man who checked us in was so welcoming helpful and nice!

10/10

Exceptional

19 Oct 2024

Leslie

Staff was excellent! Everyone was friendly and helpful

10/10

Exceptional

07 Oct 2024

Nikkia

Rooms were clean and spacious and the kitchen was well equipped will def be staying here again.

Partner

10/10

Exceptional

18 Sep 2024

Jannet

Excellent service

Self

8/10

Excellent

14 Sep 2024

Jannet

Housekeeping attitudes were not acceptable

Leisure

2/10

Poor

12 Aug 2024

Brandy

Horrible staff!!!

The staff made the stay horrific. They follwed and stayed in our business the whole week we were there. It made us feel unwelcome and highly uncomfortable. They made us feel out of place. And we paid almost 800.00 for seven days!!!!

Business

6/10

Pleasant

11 Aug 2024

Arnika

Our stay was good but the room wasn’t as clean as we expected.

Friends_and_family Family

2/10

Poor

10 Aug 2024

Tiara

very disappointed with this hotel it was dirty and had bugs something kept biting me and has me still itching. i wish i didn’t pay to stay here . i wouldn’t recommend going to this hotel

Family_with_children

6/10

Pleasant

31 Jul 2024

Sierra

Grest

6/10

Pleasant

19 Apr 2024

Theresa

So the employees were great. Friendly helpful. Trash cans by elevators overflowing bags sitting on top of cans. Smelled like people smoking pot outside doors. Place kinda run down. Entry door by elevator broken.

Self

2/10

Poor

30 Mar 2024

Abigail

The hotel, rooms and elevator smells like weed. The room floor was dirty and furniture dusty and smells like mildew.

The room did not have its own fan, ac unit or a vent for air or heat.

Leisure Family

8/10

Excellent

18 Mar 2024

Nokukhanya

Staff was great

Leisure Friends

8/10

Excellent

05 Oct 2023

Jonathan

It was a good clean stay and convienient

8/10

Excellent

15 Aug 2023

Victoria

Nice stay

Leisure Family

8/10

Excellent

20 Mar 2023

Demaio

Ot was a nice room and hotel

10/10

Exceptional

28 Dec 2022

Daniel

great place to stay

4/10

Poor

02 Oct 2022

Kandace

Door didn't lock. Didn't even need a key it literally pushed right open. Heat didn't work.

Leisure Partner

2/10

Poor

16 Sep 2022

Jahditu

TERRIBLE!!!!!!!!! I had a sleepover for my little girl(3-4 kids) the original room was FILTHY!!!!!!!!!! Legit had dog hair all on the couch I almost threw up then the nice lady gave us another room and that one was dirty as well!!!! I understand no one wants to work but you would think the manager would help clean or something especially with all of the diseases going around!! I couldn’t even let my babies sleep there because the sheets were dirty and stained!!! We literally had to pack up in the middle of the night and drive all the way home!! The lady said she will give me Half of my money back but I still have yet to see it! She was nice but very nonchalant I guess because she really couldn’t do anything but that’s not her fault. The whole 3rd floor was stink asf and the trash was piled up by the elevator . There were weird men at the pool trying to talk to my children … I thought this was the nice part of town but I guess I was dead wrong! I only booked here because of last minute plan changes !

Leisure Family

10/10

Exceptional

02 Jul 2022

Adrian

Check in was fast and easy rooms where clean and ready

Leisure Family

8/10

Excellent

27 Jun 2022

guy

the hotel was nice, right off the interstate. The only issue I had was I was given a different room than the one I reserved on orbitz. The hotel staff said it was orbitz fault not theirs. I reserved a 2 queen bed suite with a sofa and lounge chair, but got a studio with 2 queen beds and only the chair. The hotel said orbitz reservation sent to them by orbitz was for the room I got. They said they were sold out of rooms with the sofa's, and it was Not their fault but orbitz I got the incorrect room. Basicly the Hotel Staff took no blame for my not getting the room I reserved.

Business_and_leisure Friends

6/10

Pleasant

27 May 2022

Ciara

The hotel was located in a reasonable distance to Carowinds, the reason for our stay. The check-in went smoothly but once we got to our rooms, we were a little disappointed. It had a weird smell and although the hotel is listed as smoke-free, there was obviously several people smoking inside the hotel. The rooms were pretty clean, just a little outdated. They had ONE luggage cart but decent relief areas for pets.

Leisure Family_with_children

8/10

Excellent

16 May 2022

Antonio

The room made me feel like I could actually live there! It was very nice! The property was VERY CLEAN! I actually saw the cleaning crew several times during my stay! The staff was very professional and made me feel welcome my entire stay! I would DEFINITELY recommend this hotel and will be staying here again! 👍

Leisure Friends

4/10

Poor

06 Mar 2022

Charnita

Week Long Business Trip Would Not Stay Again

Due to COVID 19 I would expect that the rooms would have been thoroughly cleaned. Which they were not!! Definitely need to travel with your Lysol and Clorox wipes during these unforeseen times. There was a layer of dust build up on top of the fridge, which was an indication housekeeping just don't wipe down everything after each check out. The dispensers in the shower had a white film build up, that I didn't even touch another indication. The floors were not clean. The clothe chairs had satins on them, which I didn't sit in at all disgusting, when they get like that they should be replaced or get furniture with build in stain protection, paid the extra money!! The shower is due for upgrade/makeover too much patching when just need to upgrade completely. There was only 3 out of the 7 washer and dryer combo which was operating the others were out of service on the 1st floor. The bed was very comfortable, which is what I remember from a previous Candlewood stay years ago pre-covid and the staff was friendly. Overall would I stay at this location again, probably not. All hotels need to do a lot better with proper cleaning, and travelers need to be prepare to do a deep cleaning as well.

Business

6/10

Pleasant

05 Oct 2021

Donna l

Property nice beds comfortable didn't like smoke coming up the elevator and down the hall I had my minor child with me it was allergic to smoke

Leisure Family_with_children

6/10

Pleasant

04 Jun 2021

Verified traveler

The room had a smoke odor, The guests were smoking just outside the entrance, my room was close to the entrance. The receptionist offered me a different room, it was dated and the floor was not clean and I did not like how it smells. She said the odor in that room was from the floor polish. The receptionist was very nice and accommodating, she tried to help but the second room was worst than the first so I stayed in the first. The walls were thin, I could hear everything the next door occupants were saying in their room. I was awakened by a dog barking in one of the rooms.

Business Self

2/10

Poor

02 Jun 2021

Verified traveler

They took my reservation on Expedia and called me back 10 minutes later on my way there to say that there was a \"system error\" and they had no rooms available.

Business Self

4/10

Poor

24 May 2021

Verified traveler

The room was decent but there was a bug infestation and there was barely any cleaning crew. I am under the impression that they are short staffed.

Leisure Partner

6/10

Pleasant

02 Mar 2020

Verified traveler

I had multiple issues with my stay at candlewood. The check in process was relatively easy and timely. The receptionist was really nice and got us in our room quickly. Upon arriving in our room, the room was nice; aesthetically pleasing, lots of room.
The first issue was the bathroom. It wasn’t cleaned properly. There was hair in the sink, almost like someone shaved their beard. Then the pluming in the shower was another thing. The water would not go down. Even after turning on the shower head, there was still a puddle in the tub.

I know this was out of the control of the hotel, but the hotel keys stopped working. The staff was really nice about letting everyone into their rooms with the master key. They also had the issues fixed quickly.

Friends_and_family Friends

10/10

Exceptional

16 Feb 2020

Verified traveler

I was able to get some real rest peacefully and quietly in the most comfortable bed.

Self

4/10

Poor

08 Jan 2020

Charles

Meh

It was great for the price but two spiders and a cockroach later I have a little bit of an odd feeling about the place also it was very noisy in the halls. It also had a very weird mothball smell to the place

Partner

8/10

Excellent

02 Dec 2019

Christopher

Everything was clean and the stay was awesome.

Friends_and_family Family

10/10

Exceptional

21 Oct 2019

Kay

Loved the staff and location of this hotel. Right in the middle of downtown and carowinds and shopping locations. The hotel room was very spacious and clean. I would definitely stay here again.

Leisure Friends

10/10

Exceptional

01 Aug 2019

Robert

Awsome hotel

This is one of the best Hotels I have stayed at, the staff was amazing, and room was great

8/10

Excellent

25 Jul 2019

matt

The location was very good for me.
The staff was excellent.
Parking was good.
The building layout was such that the elevator was too far from everything.

Business Self

4/10

Poor

10 Jul 2019

Verified traveler

Tired property that has seen better days. No breakfast.

Leisure Pet

10/10

Exceptional

30 Jun 2019

Saidah

Awesome

I was there for a track meet, we loved the hotel and staff.

Family

10/10

Exceptional

24 Jun 2019

Verified traveler

Safe,good service,clean room ,no dirty liens.Custom service was polite and excellent

Business_and_leisure Partner

10/10

Exceptional

02 Jun 2019

Verified traveler

Ok area. The staff were really friendly. The room was clean and the bed was comfy!

Friends_and_family Pet

6/10

Pleasant

07 Mar 2019

Jason

The pet odor was not great

10/10

Exceptional

20 Feb 2019

Verified traveler

The room very comfortable & clean. Hallways need a little upkeep. On the website & at reservation time it states breakfast included but the hotel does not serve any. It does offer complementary coffee. The fact that there wasn't any breakfast doesn't bother me is the fact that it offers something isn't done.

Business Self

6/10

Pleasant

24 Oct 2018

david

Under construction

Construction work going on all weekend. No breakfast the whole time we were there. Dog barking from 8am on through the day. Would have chose somewhere else if i had known about the construction and breakfast!!

Partner

6/10

Pleasant

24 Sep 2018

Stephanie

The beds where worn down and sag in the middle. The \"deluxe continental breakfast\" breakfast was cereal and yogurt. The rooms where spacious and very quiet but they where older. Overall, it was a good hotel just misleading about the breakfast part.

8/10

Excellent

22 Aug 2018

Verified traveler

Hotel was just what we needed at an affordable rate.

2/10

Poor

16 Aug 2018

DaivaJ.

We had 4 rooms reserved for our new employees coming to Charlotte for training. One guest had to wait for another room because his first room was very dirty. Another said their room smelled like someone had just done drugs in it and the elevator walls were smeared with something questionable, so she actually went to another hotel. Besides, it looks like they charged us more than they should have. Horrible experience!

6/10

Pleasant

15 Aug 2018

Pam

They didn’t have the breakfast that was supposed to be there and we had to change rooms our first night, because the water was all over the floor in the kitchen.

10/10

Exceptional

06 Aug 2018

Peaches

Great

I loved how clean it was, the fact that I had a kitchen was very helpful. Service was great pool perfect. Thank you for making my stay in Charlotte great.

2/10

Poor

01 Aug 2018

Mack

Very dirty hotel rooms smelled really bad and are dirty there was a used bar of soap on top of the shower counter tops were dirty and the blankets had holes in them the TVs were broke and did not work

6/10

Pleasant

27 Jul 2018

Verified traveler

bad luck?

Rooms are OK and fairly decent. Service is friendly but overall lacks pro activity, responsibility and training (?).
1st room: smelled horrible, dish washer spilled water all over the floor. Neighbors were keen on nocturnal activities, unfortunately walls seem to be paper thin. I asked to be changed in the morning, left came back at night, room was still flooded and smelly.
2nd room: smelled funny (but far better). On second night I noticed huge glow in the dark writings on the wall right next to the bed (almost had a heart attack - still not sure how I missed them on the 1st night).
Elevator was dirty. Key cards kept malfunctioning - was locked out several times.
Overall, not a bad hotel, but maintenance of the rooms is horrible. Personnel is super friendly but they seem to lack proper communication tools (between each other - had to tell the same story 5 times each time something new pop-up).

10/10

Exceptional

16 Jul 2018

JC

Overall nice hotel with a pool open til 10PM. The staff was friendly during check in and check out. The room was clean and very comfortable. The only downsides were the elevator which was on the far end of the hotel and no ice machines but the refrigerator in each room did make ice so that wasn't too bad. I would more than likely stay here again if I needed a hotel in the area.

4/10

Poor

26 Jun 2018

Suzanne

Disappointed. Will not be returning.

Needs updating. Stale-smelling air In common areas, rooms, + from a/c units. Not maintained very well. Friendly staff.

Family

2/10

Poor

13 Jun 2018

Verified traveler

Disgusting from top to bottom. Rooms are filthy, The whole entire hotel stinks and is dirty. The windows are stained I didn’t want to sleep on bed spent more time in car during my stay. Manager did not want to issue refund so I got stuck paying for this dump. It pretty much barely beats sleeping in the streets by if you have a car might be better sleeping there. I wouldn’t recommend this place to anyone from earth.

10/10

Exceptional

30 May 2018

Verified traveler

Very friendly staff , and room was nice and big for my family

4/10

Poor

17 May 2018

Andrew

Pictures made it seem very modern, it was not. Elevator seemed to be on its last leg. A/C didn’t provide air to the bedroom so there was a hole in the wall with a fan to circulate cold air.