Radisson Hotel Charlotte Airport

United States , Charlotte - NC
Charlotte, 212 West Woodlawn Road, Number C
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100 reviews shown

4/10

Poor

20 Mar 2026

Clayton

Room was fairly clean, no coffee in the room, just a coffee maker. When I went to ask if there would be coffee in the lobby in the morning, the desk girl told me, “no sorry, my delivery doesn’t come until next Thursday”…it was Monday. Ever thought about sending someone out to Walmart to get coffee for your customers? Signed up for a shuttle at 6:00 am to the airport and it was 15 minutes late. Nobody at the front desk and no employees to be seen.
Horrible service.
The website on Expedia had said there was a free continental breakfast. No food whatsoever, just water.

Partner

6/10

Pleasant

18 Mar 2026

David

This is an interesting hotel in an interesting area. It’s not bad but I would only recommend staying here for budget reasons. Good for overnight stays or stays where you only need the room to sleep and shower.

Self

10/10

Exceptional

17 Mar 2026

Jennifer

Shuttle drivers were great as well as all staff. Hotel is a bit older and room wasn’t quite stocked with toilet paper & soap but easy enough to get at front desk. Both room and bathroom were clean. Great bbq recommendation we could walk to!

Partner

10/10

Exceptional

17 Mar 2026

Shaniya

room was clean! it’s a really nice hotel for its price, will be staying again

Family

8/10

Excellent

16 Mar 2026

Chenoa

Everything was mostly good except there was no water in the pool the room was good
Halls smelled like weed!

4/10

Poor

14 Mar 2026

Steven

When I arrived the front desk clerk was sitting at a table talking to friends. She made me stand there for 3-4 minutes waiting on her.
The mini fridge was broken.
The AC unit was broken.
Horrible pillows.

Self

4/10

Poor

13 Mar 2026

Timothy

There were no bath towels in the room. The hotel is located in a very run down neighborhood, with a lot of homeless people wandering around. There was a lot of noise from the lobby until late at night.

Self

2/10

Poor

11 Mar 2026

Thomas J

Awful hotel and awful customer service at the hotel.
Homelessness encampment right outside parking lot.
Did not feel to safe.

Partner

8/10

Excellent

09 Mar 2026

Barbara

Hotel is apparently in a bad part of town, but we did not feel it. We were told about it but the Uber drivers.

8/10

Excellent

01 Mar 2026

Katressa

Calm , quiet experience

2/10

Poor

22 Feb 2026

Brian

I got sick from the room and hotel being fumigated!! I checked out after 20 minutes and the sad part was that it was a non refundable room that i booked for 4 nights....smh

Business

10/10

Exceptional

20 Feb 2026

Brian

Rooms are always clean and the staff is attentive.

4/10

Poor

17 Feb 2026

Zach

Toilet paper was not stocked, cable in the room didnt work, lights didn't work half the time, and the water didnt get hot

Leisure Family_with_children

2/10

Poor

16 Feb 2026

Stephanie

The room didn't have none of the amenities that it said it had. The size of the room was fine. It took 5 minutes or longer for the water to get hot to take a shower. I gave it a 1 star for the size of the room. I wouldn't recommend unless its some upgrades!!

Partner

6/10

Pleasant

15 Feb 2026

Mia

Shower water wasnt getting hot at all :/ I had to take cold showers

6/10

Pleasant

08 Feb 2026

Mark

Room was exceptionally cold upon arrival (during extreme cold weather event) and staff very slow to respond

Business

4/10

Poor

05 Feb 2026

Kay

Coffee Pot missing.
Old coffee in the lobby.

Partner

6/10

Pleasant

02 Feb 2026

Laura

It did not have breakfast thought it said it would.

Leisure Family

2/10

Poor

30 Jan 2026

Bishan

Room was dirty, staff was not good at all.

Business Friends

4/10

Poor

28 Jan 2026

Cristian

The stove wasn't working, there was no breakfast, there's no microwave in the room (only in the lobby), and there was no soap in the bathroom.

Business Partner

2/10

Poor

27 Jan 2026

Glenna

We didn't get out of kansas city due to our flight and when I called to cancel I was given the run around. I will never book another room there.

2/10

Poor

26 Jan 2026

Steven

Hotel lied about a running shittle, then refused to refund. My.credit card complaint will not fail, but this hotel had rude fesk staff that was no help. Stay away for sure.

Business

2/10

Poor

26 Jan 2026

Steven

Made reservations the day before our arrival and confirmed the airport shuttle service. Night of arrival with my children and friends call the property and advised there are no shuttles running call Uber. Contacted Uber spent over $100 for two Uber trips because 7 of us. Arrived to property and told they overbooked and nothing they could do for me and children- it was 930 at night. As we stood there several couples arrived and were allowed to stay in king bedrooms - we had reserved two rooms with two queens. When asked night clerk why we couldn’t have king rooms advised we only reserved two rooms and we would only get two rooms. We asked to speak to manager and were told they wouldn’t be in until tomorrow and nothing she could do because wasn’t her decision. We asked again if we reserved already and property overbooked why they wouldn’t make it right by allowing us an extra room or two to cover our family. At this point, clerk said she refuses to answer us because of our attitude. I hope they record their lobby and see our interaction and it would show we had no attitude the clerk did. We ended up reserving another hotel Hilton uptown and reserved more Uber rides to take us there. This property is the worst and our Uber drivers confirmed same saying they always hear complaints from people staying there- DO NOT reserve a room there. I have never written a review but I felt I had to this time . Do not give this property your money.

Leisure Family_with_children

4/10

Poor

26 Jan 2026

Charles

We had an unexpected stay in Charlotte due to weather and this hotel was a last minute booking. When we arrived, i was told they were full. When I showed my online confirmation, i got a room instantly. I would generally describe this hotel as shabby; dinged up furniture, old appearance. Staff were nice but completely unhelpful with any questions about local food options. The lobby pantry was completely bare and the coffee station featured empty pots. Room was sparse but clean. It worked for our emergency situation but i would recommend it for that reason only.

Partner

6/10

Pleasant

25 Jan 2026

Dennis

Room was fine, staff wasn't very engaged.

Friends_and_family Family

6/10

Pleasant

23 Jan 2026

Carmen

The staff upon arrival was very courteous. The room was questionable? Upon entering the room, the first light to turn on had to be shut off due to the constant blinking. A person sensititve to the \"light show\", could of seizured. The top comforter on the bed had a stained, not sure whether it was cleaned or not. The bed sheet had a small hole , really? Im very picking where I lay my head to sleep. I tried calling for a wake up call, but the line continued to ring several times with no assistance. The window shades were either dirty or stained. I think this Radisson needs to be revisited for a make up.

Business_and_leisure Self

4/10

Poor

20 Jan 2026

Brion

Chan

6/10

Pleasant

15 Jan 2026

Shane

Staff were nice. The hotel does not have a restaurant and/or bar which is disappointing. I also found the room to be just ok. The air conditioner/heater would not turn off, the blinds were broken, there was no hand soap in the washroom and there was no Kleenex. I personally would not stay here again

2/10

Poor

03 Jan 2026

jevon

Room wasnt clean and no sheets. Change rooms and refrigerator didnt work

Self

10/10

Exceptional

23 Dec 2025

DAsia

Clean

Leisure Self

6/10

Pleasant

19 Dec 2025

Scott

Meh

2/10

Poor

18 Dec 2025

Sherie-Anne

They took $75 without tell me and then when I went to them about it they said after I checked out they would send it back it has been 18 hours and 21 minutes and it has not been send back

Business Family

8/10

Excellent

16 Dec 2025

Jasmine

Location looks kind of sketchy but nothing happened to make me uncomfortable. Rooms were ok, staff was nice. Nothing too fancy, just a regular hotel to sleep in and house your stuff.

Leisure

10/10

Exceptional

14 Dec 2025

Michael

Awesome very clean

6/10

Pleasant

11 Dec 2025

Ross

The hotel room was adequate. It was missing a hair dryer in the bathroom, so we informed the front desk upon leaving. No closet to hang clothes or coats - just a standing rack with hooks. The heating unit was loud when we turned it on, so we had to turn it off when trying to sleep or watch TV. No paper cups in the bathroom - found them near the TV with coffee items.

Friends_and_family Family

10/10

Exceptional

11 Dec 2025

Timothy

Wifi sucks…Homeless people everywhere…Dont feel safe

8/10

Excellent

08 Dec 2025

Ashley

Check in and out staff was friendly. The location was the main reason we booked here, walking distance to breweries we wanted to go.

Partner

2/10

Poor

06 Dec 2025

Zoraida

Room is very dirty, the area is unsafe. I checked in and check out an hour later due to not to feeling comfortable stay with my young daughters.

Leisure Family_with_children

8/10

Excellent

03 Dec 2025

charles

It was ok

6/10

Pleasant

29 Nov 2025

Stanley

No coffee maker or fridge in room.
No coffee in the lobby

Business Self

6/10

Pleasant

12 Nov 2025

Angelo

4/10

Poor

10 Nov 2025

oluwakemi

The front desk staff was extremely professional given the influx of late night guests due to flight cancellations. However, the rooms were not up to par. The first room’s door lock was broken so it took another 45 minutes to resolve / get in. I was moved to a new room that had rotted wood in the under sink shelf (literally crumbling with hole); used towels hanging from the shower rail; stained towel provided as “new” ones (one with red dot that appeared to be blood); no toiletries provided (not even one bar of soap, just an empty bathroom with towels). I survived the night as an emergency stay, but I would not return or refer this location to anyone.

Self

10/10

Exceptional

28 Oct 2025

Chaunte

Nice

10/10

Exceptional

26 Oct 2025

Ashley

Great value hotel , very nice people and great room

Business Partner

8/10

Excellent

25 Oct 2025

Andrew

Large homeless encampment within 1/4 mile of hotel. Staff does good job of keeping eye on vehicles in parking lot. I was woried stuff in bed of truck would get stolen, but it didn't.

Business Self

6/10

Pleasant

18 Oct 2025

Samantha

The bed had eyelashes on it and false fingernails were on the floor

Partner

10/10

Exceptional

15 Oct 2025

Sarah

Everything was good

Leisure Partner

10/10

Exceptional

13 Oct 2025

Tara

The staff Anthony day clerk and Markitus night clerk were very professional, had great awareness of guest and informative of the surroundings area. And helpful with checking in. The lobby, and rooms were clean and air conditions worked perfectly. The room was located in safe spot on the floor. Thanks Anthony and Markitus for making our stay comfortable. :-)

6/10

Pleasant

12 Oct 2025

Joel

It served its purpose. It was a mid 3 star hotel. The towels were thin. They did provide a shuttle to and from the airport, which was nice. Bed was not bad. Relatively comfortable. Decent neighborhood with food choices nearby.

Partner

8/10

Excellent

05 Oct 2025

Allan

The parking lot was well lit and seemed safe. The room was clean and quiet. It would have been nice if there had been decaffeinated coffee along with the regular coffee in the lobby.

Leisure Partner

4/10

Poor

30 Sep 2025

Jamie-Lee

When I arrived at the property, staff was friendly and welcoming, however he could not find my reservation. He finally put me in a room. When I went to the room, there was another occupant in the room and we were both confused and frightened. I went back downstairs and explained the situation and the concierge put me in another room which he said was \"clean enough, but one of the lights was not working\" He said that he would have someone come swap it out, but I dont think that happened. On my penultimate day, housekeeping knocked on my door and asked me if I was checking out today because according to their records the room I was in was to be empty. I said I was to checkout the following day. They advised that I needed to confirm with the front desk. I went down to the front desk and I had to confirm my reservation for the following day. After checking out, I was to be refunded the $75 dollar deposit. Instead, the hotel charged me and kept the $75 without explaining why. I would not recommend that anyone stay here. The rooms and hotel feel old and outdated. It is in a sketchy area and not that close to central or uptown Charlotte. Barely anything in the snack area to eat, which can be tricky if you arrive on a late flight and dont necessarily want to order a full meal. The staff was friendly, but it did not make up for the confusion aroud my reservation that happened when I arrived and even as I was about to leave. 2/5.

Leisure Self

6/10

Pleasant

27 Sep 2025

Nicole

Stayed for one night prior to flying out of Charlotte. The bed and bathroom were clean. The a/c did not work in the first room i was given. Was able to change rooms. The window shades were completely down in both rooms and it was impossible to raise them as the chain was broken. The bed and bathroom were clean, the rest of the room (carpet, wall, shades) had stains and grime on them.
Not the nicest neighbourhood, but good enough for one night.
The staff at the front desk were friendly.

Leisure Family

8/10

Excellent

18 Sep 2025

Marcia

The staff was very friendly and the room was very clean but there was an issue with the water temperature taking a long time to get hot

Leisure Self

10/10

Exceptional

16 Sep 2025

Igor Henrique Nicacio

Great for overnight stay

Leisure Partner

6/10

Pleasant

11 Sep 2025

kathy

Resturant not open

Self

10/10

Exceptional

04 Sep 2025

Denise

Everything was great

8/10

Excellent

24 Aug 2025

christopher

We had an overnight layover, so it was a very brief stay. The hotel feels a little dated, but was mostly clean. The shuttle driver who met us in the morning was bright and friendly.

2/10

Poor

19 Aug 2025

Sebastian

I hate writing bad reviews but this one is needed. The pics on Expedia are not current, therefore misleading… The property is in need of a lot of repair and ongoing maintenance. OVERALL: Dirty and unsafe feeling. Had to leave immediately. The guy who checked me in had good customer service.

Leisure Self

6/10

Pleasant

14 Aug 2025

Maxine

The building was clean and the staff was very pleasant and helpful

Leisure

10/10

Exceptional

08 Aug 2025

Brandon Lee

Property was clean. Staff was super nice and helpful. Area around the hotel was pretty rough.

Business Self

2/10

Poor

13 Jul 2025

Herbert

The property did not have hot water nor was it clean. There were roaches in the room and on the bed. The staff lacked professionalism and did not provide adequate customer service when issues were bro

2/10

Poor

08 Jul 2025

Deirdre

I had a room booked with Radisson a nice young man called me and said they were having issues with the property. Did I want a refund or to be booked with their sister property which was right next door. I agreed to the sister property he told me to come to the Radisson 1st when I arrived the lady was using her phone paid me NO ATTENTION and acted like she had NO CLUE as to what I was talking about. So I walked next door to the sister property the place was HOT and the young lady behind that desk was even ruder. I finally got my room went to use the elevator and it was OUT OF SERVICE. I WENT back to the front desk and the lady had disappeared I waited 15 minutes for her to come back and by this time a line had Forbes behind me of about 6 people. I asked if there was another elevator and she said yes down the hall as if I was supposed to know the layout of the property EXTREMELY UNPROFESSIONAL. I get to the room and the AC doesn't work I call the lobby the lady tells me come downstairs and bring my key and belongings remember I have to walk all the way to the other side of the hotel for the elevator I get back downstairs in the heat and have to wait in the long line AGAIN get a nasty attitude from the clerk again. Oh did I mention the unholy things going on outside the hotel and a gentleman's club next door. This area the hotel and the clerk are terrible. I felt unsafe and mental abused because they had already taken my money

Business_and_leisure Self

10/10

Exceptional

28 Jun 2025

Dariusz

Convenience place to stay with big parking for oversized cars and moving trucks

Leisure Self

6/10

Pleasant

25 Jun 2025

Maria

What i didn't like was in the bathroom there was mildew.

Leisure Family

4/10

Poor

12 Jun 2025

margie

I had reserved 2 rooms because we were there for a women conference. The rooms looked good on the website be we had to drive pass homeless people and drug people before we got to the hotel. RM 417, blinds were not operatable and the iron board was broken we had to get another just to iron our clothes. RM 419 had no AC my friend had to be moved to RM 412 where the electricity went out and a service man had to come and fix it while she was trying to get ready for a conference night. The hall carpet was musty smelling. It was different from any Radisson I have stayed in and we were somewhat afraid when we had to enter our rental car at night. I tried to ask for a reduce price because of what all had took place but we were told manager was out. Not a good place to stay.

Friends_and_family Friends

6/10

Pleasant

27 Apr 2025

Kelvin

Room did not have microwave. Did not receive clean towels and washcloths on second night on second night

Leisure Partner

10/10

Exceptional

21 Apr 2025

Yneka

Family friendly

Good service

Business Family

6/10

Pleasant

20 Apr 2025

Lynn

Didn’t feel totally safe in that area

4/10

Poor

05 Apr 2025

Christine

Ac/heat didn’t work in the unit. One of the units didn’t even have any toilet paper, like was it even cleaned? Staff seemed annoyed and unprofessional. Horrible room set up, bathroom doesn’t even have a vanity to set anything on. Broken toilet seat. Just run down and overpriced. Tacky sign at check in about not renting room to people who live within 10 miles of the place and other strange policies. Waste of money.

Leisure Family

10/10

Exceptional

31 Mar 2025

Brian

Staff was very kind

4/10

Poor

07 Feb 2025

james

There wont be a next time

Room was too dirty. First night I was unable to get hot water out of the shower. The lady at the front desk had a very smart mouth and bad attitude.

Business

6/10

Pleasant

02 Feb 2025

Franklin

Lobby smelled like mildew, you can hear ppls conversations at the lobby in the rooms, poor lighting in the bathroom

6/10

Pleasant

21 Nov 2024

Tammy

The interior was dated, but clean. Much better choice than some of the other airport hotels.

4/10

Poor

16 Nov 2024

Lucille

NOT GOOD!!!!!

The room was small we needed extra towels we never received them we went to use the microwave in the lobby and there were no utensils I don’t know what type of pillows they use but they were very very small stemmed like a decorative pillow and when we turned on the air or heat there was a smell coming from the unit or it triggered a smell from the carpet the tub needed to be resealed the water did get very hot and the shower felt good…all though we loved our stay in charlotte,nc WE WILL NOT RETURN TO THE RADDISON HOTEL I WILL PAY THE EXTRA MONEY FOR MORE COMFORT!!!! 😞

Friends_and_family Family

6/10

Pleasant

25 Oct 2024

Melissa

There were several homeless people wondering around near the property. The back parking lot looked abandoned and unkept.

Leisure Family

8/10

Excellent

23 Oct 2024

Verified traveler

The stay was ok. The rooms need to have microwaves in them

Partner

4/10

Poor

13 Oct 2024

Rachel

This hotel was not clean and is in a bad area. Stains on lobby couches, rooms smelling bad and didn’t feel clean, no water available to purchase at front desk, AC going on and off all night, and did not feel safe in our room. Sign when checking in states hotel is not for people that live within a mile of hotel which gives off motel vibes and is unlikely that the sign is really a deterrent. Other patrons that we encountered seemed off. We were there for only 7 hours due to flight issues, but could never stay here again. Positives are that we didn’t see any bugs and the staff was friendly including Carl the shuttle guy. We told them earlier that we needed a shuttle and they wrote our name down so that made things easier when we woke up. Also they gave us toothbrush/toothpaste when we forgot ours. Hotel was around $160 which seems absurd for the quality. It was rated a 7/10, and I thought how bad can it be but I realized that I am not a 7/10 hotel type of person.

Leisure Friends

4/10

Poor

01 Oct 2024

Joy

For a non smoking hotel our room smelled of smoke, beds were lumpy, the bathroom was not clean and my brothers room smelled like pee

10/10

Exceptional

03 Sep 2024

Tamesha

Nice convenient weekend stay! Affordable

Leisure Partner

2/10

Poor

22 Aug 2024

Wilma

I hated it there, very ghetto area and hotel!!! I will go back there or recommend anyone to go there!!!

Business_and_leisure Family

8/10

Excellent

10 Aug 2024

JOEY

The room did not have a microwave. And the one was supposed to have a hideaway bed and it did not.

Partner

10/10

Exceptional

08 Aug 2024

jermaine

Very clean property with modern rooms. Staff was exceptional. Accessible to some night life options and shopping also.

Leisure Friends

10/10

Exceptional

02 Aug 2024

Hector

Nice place

Business

4/10

Poor

01 Aug 2024

Cecelia

The mattress had blood stains on it. It had been flipped over. There was no toiletries in the bathroom no shampoo, no lotion no soap. The people at the front desk were courteous

2/10

Poor

28 Jul 2024

Torae

I recently stayed at this hotel, and it was an incredibly disappointing experience. The property is run down and in serious need of renovation. The paint is peeling everywhere, and there are holes in the walls and ceiling. The carpets are dirty and outdated, making the entire place feel grimy and uncomfortable. My room had dirty sheets, which was absolutely unacceptable.

The lobby's sofa was filthy, adding to the overall unclean atmosphere. To make matters worse, there was a pervasive bad smell throughout the hotel. Despite the nice front desk staff, their friendliness couldn't make up for the hotel's poor condition and the unsafe neighborhood it is located in. I would not recommend this hotel.

Leisure Family

2/10

Poor

25 Jul 2024

Victor

bugs in the room

8/10

Excellent

24 Jul 2024

Hans

Needed hotel after horror flight delay

After AA.Com delayed our connection flight to Bermuda almost 12 hours, l needed a hotel to get 5 hours to rest/sleep. I didn't want to sleep 6 hours in the Airport and the hotel AA had compensated passengers, was oversold. So I had my wife search to find a hotel with shuttle, that wasn't sold out. Almost 400 flights were either canceled/delayed on that day/evening.
Radisson had rooms, but unfortunately only 1shuttle was operating and after 35 minutes of waiting, there wasn't enough room for all passengers.
I decided to get a taxi to the hotel. Luckily the check in was quick but all snacks, bottles of water, were sold out. Luckily I had keto snack with me, and got some ice, and a cup of water from the lobby.
There are no vending machines on 3 floor. No restaurant on site, and be prepared to bring your own food, incase major flights are canceled/delayed late evening at CLT.
The good thing was the room was big, quiet, and bed comfortable. I got a much needed rest, after a horror travel experience with AA.

Self

2/10

Poor

22 Jul 2024

Eli

Property Management was terrible. They told us no when we asked for an extra blanket. That were stains on the walls and the floor. There were bugs on the wall. No one was Manning the front desk so we weren't able to get a water. It was all around a terrible stay. On top of that they overcharged me on my card

Leisure Partner

2/10

Poor

19 Jul 2024

Pankaj

Pathetic service, no breakfast, no store

10/10

Exceptional

18 Jul 2024

Madeline

The property was alittle run down. The coffee maker in my room didn't work the power outlets on one side of the room didn't work. And because of early flight no coffee available in the lobby. I am very impressed with shuttle service and the park and stay featured with no extra charge for up to 7 days. That made up for every thing else.

Leisure Partner

10/10

Exceptional

15 Jul 2024

Deborah

Nice Room in Charlotte

This hotel employs the nicest folks ever.
The room was absolutely lovely and super clean.

Partner

4/10

Poor

12 Jul 2024

Sean

The room was fine, the staff indifferent, access to the airport decent, location poor

Leisure Family

6/10

Pleasant

11 Jul 2024

PATRICIO

10/10

Exceptional

08 Jul 2024

Tina

Very comfortable beds and pillows beautiful shower

Leisure Partner

10/10

Exceptional

04 Jul 2024

christopher

Great stay. Room appeared to be recently renovated. Surrounding area isn't great, but I wasn't looking to hang out around the hotel. Property itself was fine and parking was safe. Great burger spot in the adjacent parking lot. Easy access to BoA Stadium.

Self

4/10

Poor

30 Jun 2024

Verified traveler

The staff was not engaged with customers needs.

2/10

Poor

29 Jun 2024

Cosme

Bad

10/10

Exceptional

29 Jun 2024

Leslie D

The staff was very friendly and courteous.

Leisure

6/10

Pleasant

27 Jun 2024

CHERLYN

Crummy neighborhood with lots of homeless people wandering around

Leisure Family

6/10

Pleasant

25 Jun 2024

mary

Not the Raddison Quality

This hotel was not what I expected from a Raddison. It was a very basic hotel, and a little outdated. The room was ok. It was clean and everything worked fine. Overall, it is fine for a $100/night stay, just not what a Raddison used to be.

Partner