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Comfort Suites Pineville - Ballantyne Area

Charlotte - NC · United States

10415 Centrum ParkwayView location

8.2/10Excellent1,001 Reviews
Cleanliness8.0/108.0
Service8.6/108.6
Comfort8.4/108.4
Condition7.8/107.8
Neighborhood9.2/109.2
Amenities7.6/107.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Comfort Suites Pineville - Ballantyne Area

The Comfort Suites Pineville - Ballantyne Area in Pineville, NC is a smoke-free hotel that offers the extra space you need with all the extras you want. Located south of Charlotte on I-485, we are convenient to the Charlotte Douglas International Airport.

We offer an 80-person meeting space with AV equipment. Copy and fax services are available too. We also have such amenities as free WiFi, free hot breakfast, and laundry facilities.

Each of our spacious suites features a TV, microwave, refrigerator, coffee maker, convenient AC and USB outlets, iron and ironing board. Select suites include kitchen facilities and a hot tubs. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.

Read more about this hotelShow less

With a stay at Comfort Suites Pineville - Ballantyne Area, you'll be centrally located in Pineville, within a 15-minute drive of Carowinds Theme Park and SouthPark Mall. This hotel is 12.8 mi (20.5 km) from Bank of America Stadium and 13.2 mi (21.3 km) from Spectrum Center.

Make yourself at home in one of the 116 air-conditioned rooms featuring refrigerators and microwaves. 37-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Conveniences include desks and complimentary newspapers, as well as phones with free local calls. Featured amenities include a computer station, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 5:00 AM
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • The seasonal pool will be open from May 23 to September 27.
    • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Contactless check-out is available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards and debit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
    • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
  • Minimal age
    21
  • Optional fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Carolina Place 0.9 km / 0.6 mi
Little Sugar Creek Greenway 1.9 km / 1.2 mi
Carolinas ContinueCARE Hospital at Pineville 2.1 km / 1.3 mi
CSA OrthoCarolina Sportsplex 3.7 km / 2.3 mi
NarroWay Theater 5.9 km / 3.6 mi
Quail Hollow Club 6.7 km / 4.1 mi
TD Amp Ballantyne 7 km / 4.3 mi
Ramblewood Park 7.1 km / 4.4 mi
Park Road Park 9.2 km / 5.7 mi
Carowinds Theme Park 9.2 km / 5.7 mi
Tyvola Square 9.7 km / 6 mi
Phillips Place 10.1 km / 6.3 mi
SouthPark Mall 10.2 km / 6.3 mi
Seneca Square Shopping Center 10.3 km / 6.4 mi
Knights Stadium 11 km / 6.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 116
  • hotel
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Room serviceExtra charge
  • Laundry service
  • Fireplace
  • Smoke detector
Show 19 more facilities & services
  • Hotel safe
  • Lift access
  • ShopExtra charge
  • GymExtra charge
  • Newspapers
  • Clothes dryer
  • Towels and bed linenExtra charge
  • Smoking areaExtra charge
  • Banquet hall
  • Meeting room
  • Business centre
  • Sun loungers
  • TV lounge
  • Breakfast
  • Breakfast buffet
  • Non-smoking establishment
  • Fitness
  • GolfExtra charge
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

RO

Room Only

Accommodation only. Meals are usually not included.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Comfort Suites Pineville - Ballantyne Area

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN BED NON SMOKINGSUITE • QUEEN BED NON SMOKINGSUI.NM-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Comfort Suites Pineville - Ballantyne Area

    SUITE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Comfort Suites Pineville - Ballantyne Area

    SUITE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BED • 1 Bedroom • 28 m²SUI.H6-KG
    SUITE Accessible KING SIZE BEDPhoto unavailable9 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Comfort Suites Pineville - Ballantyne Area

    SUITE Accessible KING SIZE BED

    Room photos

    9 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-KG

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED NON SMOKINGSUITE • KING BED NON SMOKING • 1 Bedroom • 28 m²SUI.KG-NM
    SUITE KING BED NON SMOKINGPhoto unavailable6 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Comfort Suites Pineville - Ballantyne Area

    SUITE KING BED NON SMOKING

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-NM

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE NON SMOKINGSUITE • NON SMOKINGSUI.NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Comfort Suites Pineville - Ballantyne Area

    SUITE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • AccessibleSUI.H6

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Comfort Suites Pineville - Ballantyne Area

    SUITE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Comfort Suites Pineville - Ballantyne Area

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDS NON SMOKINGSUITE • TWO QUEEN BEDS NON SMOKING • 1 Bedroom • 30 m²SUI.2Q-NM
    SUITE TWO QUEEN BEDS NON SMOKINGPhoto unavailable4 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Comfort Suites Pineville - Ballantyne Area

    SUITE TWO QUEEN BEDS NON SMOKING

    Room photos

    4 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-NM

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Comfort Suites Pineville - Ballantyne Area

8.2
Excellent
1,001 Reviews
Cleanliness
8.0 /10
Service
8.6 /10
Comfort
8.4 /10
Condition
7.8 /10
Neighborhood
9.2 /10
Amenities
7.6 /10
100 reviews shown
10/10
Exceptional
12 Jul 2026
Andrea
The room was large and very comfortable. Equipped with refrigerator, microwave and sink. There were plenty of pillows and towels when we arrived (and the towels were not paper thin like at many other hotels), and when we checked in, our smoke alarm was beeping. The maintenance team fixed it immediately. Clean, comfortable room and very clean bathroom. We had a very nice night there!
Partner
10/10
Exceptional
10 Jul 2026
Jasmine
It was a great location around a lot of different places to shop and eat.
Family_with_children
2/10
Poor
05 Jul 2026
Candace
The room had a smell that wouldn't go away. Carpet was filthy with pet hair.
Friends_and_family Family
2/10
Poor
02 Jul 2026
Katharine
This was the most filthy hotel I have ever stayed in. I decided to extend my stay after a night for a work trip so I can explore Charlotte. I had two separate bookings, but this place was unkept and not clean. Trash in the hallways and stairwells, dirty linens left in the hallways consistently and the smell of smoke from black and milds to cigarettes to other smoke associated smells. The room had hair all over the bathroom floor and crumbs in the entryway with broken lampshades and visible stains on the carpet. I do not know how you can keep a hotel in this condition. The photos on the post do not match what the rooms look like at all. I am a very clean person and felt dirty and filthy by association
Partner
6/10
Pleasant
01 Jul 2026
Ansel
I still prefer room cleaning every day even though I know most inns no longer do that.
4/10
Poor
01 Jul 2026
Katharine
I’ve stayed at many Comfort Inn & Suites for my travels for work. This was the most unkept and filthy hotel I have ever stayed in. I checked in after 11pm and I walked into our room and there was hair all over the bathroom floor and toilet, food crumbs in the walkways, broken lampshades, and a very obviously stained carpet. I have never left a hotel feeling like I was going to go home with dirty hotel related issues, but this hotel gave me that feeling with how dirty everything was. I asked for the room to be cleaned and they did not clean everything. The hallways were filled with trash all the time and dirty linens. Along with the smell of black and milds, cigarettes and other smoke related smells. This was beyond disgusting and disappointing.
Self
6/10
Pleasant
15 Jun 2026
John
The staff I came in contact with were all pleasant and friendly, but someone (security?) probably needs to patrol the property to contain the behavior of guests gathering right outside the exit doors to smoke and drink (beer out of coolers). We were disappointed by the lack of A/C in the hallway and elevator, and by the breakfast not being served until 7 a.m.
Friends_and_family Family
8/10
Excellent
14 Jun 2026
Jerome
The room was acceptable for myself but due to the manual door latch lock being broken, I didn’t feel secure at night sleeping. The door had a lock on the handle part but the other locking mechanism was only half there. The shower water would not shut off completely either. The room was acceptable otherwise and the staff was helpful.
Self
10/10
Exceptional
12 Jun 2026
Deborah
Nice
8/10
Excellent
09 Jun 2026
Mayel
I recommend the hotel; it was exactly what I expected for the price. I loved that it was in a safe area, close to several shops. The only thing I didn't like was the breakfast, as it needed to be restocked frequently due to the large number of people eating there.
Partner
2/10
Poor
04 Jun 2026
Debora
We were here with a soccer team for a tournament. The hotel was very dirty and felt unsafe. Police were called around 3:00 AM on our first night because of a fight, and a few days later we learned that someone had DIED on the property. The hotel did offer two free nights after everything that happened, but we chose to leave and stay elsewhere. Very disappointing experience- do not recommend
Family_with_children
8/10
Excellent
28 May 2026
Amy
Staff was very helpful and cordial. Breakfast was decent for the price point. Great location. Very moist in the bathrooms with out a bathroom fan.
Family
6/10
Pleasant
27 May 2026
STEVE
Room smelled dank and not in a good way. AC was so weak. There was a cockroach in the room on the first day. Consider other options
Friends
4/10
Poor
26 May 2026
Brian
Very dirty hotel. The lobby even smelled smoky when we arrived. There were stains on the walls in the lobby and halls. The halls smelled like mold. They only seem to vacuum the middle of the rooms because there were crumbs and dirt all around every edge and all the furniture. The furniture was faded, stained and even significantly damaged. Probably the worst hotel I’ve stayed at in a long time. I’d try any other hotel in the area. The pictures of the lobby are not accurate either.
Partner
10/10
Exceptional
26 May 2026
Gideon Oliver
Staff is always very good.
Self
4/10
Poor
15 May 2026
Wilmer
I’m
Partner
10/10
Exceptional
03 May 2026
Cario
Breakfast was very good fresh eggs ,sausage ,biscuits and gravy. Shopping and restaurant within walking distance
Partner
4/10
Poor
30 Apr 2026
Chandrell N
Small baby pillows, little drab and dirty
Family
4/10
Poor
24 Apr 2026
Wojciech
Doors were dirty. Door to outside which was next to our room was loud and woke us up all night long. Showers were dirty and so were the towels.
Family_with_children
10/10
Exceptional
22 Apr 2026
Stephen
Excellent place
10/10
Exceptional
14 Apr 2026
Tracy
Very clean room
Self
10/10
Exceptional
10 Apr 2026
Michelly
I was able to check in an hour early with free of charge. Room was clean and staff was friendly. Also, the location is across from the mall and different restaurants. Very convenient, 10/10 stay!
Partner
10/10
Exceptional
06 Apr 2026
Craig
The breakfast here was amazing and the staff were really friendly.
Family_with_children
10/10
Exceptional
31 Mar 2026
Jim
Easy check in. Very clean room. Breakfast was on time and very good.
Self
8/10
Excellent
22 Mar 2026
Ronald
Breakfast could be better
Friends_and_family Family
6/10
Pleasant
12 Mar 2026
Morgan
no ice machine
10/10
Exceptional
27 Feb 2026
Suvanna
Yea
8/10
Excellent
18 Feb 2026
Gary
Room was clean. Staff courteous and helpful. Breakfast was pretty good. Location is good.
Self
6/10
Pleasant
15 Feb 2026
Valencia
Ok
Business
6/10
Pleasant
05 Jan 2026
Ron
Poor paint job..headboard loose..heating unit was noosy and couldn't adjust temp
Partner
2/10
Poor
03 Jan 2026
Naun
Bad experience
Partner
4/10
Poor
08 Dec 2025
Karina
Sadly the stay was just ok. Our rooms tables looked dirty and had stuff smeared on them. No fan in the bathroom. The breakfast was terrible, and the way its set up makes no sense. No real vending areas. I would definitely suggest a remodel, because its sad to see how bad this hotel has gotten. Ive been to other comfort inns and suites and they are way better with the hotel/amenities.
Friends_and_family Family
6/10
Pleasant
01 Dec 2025
Fatima
Room had a weird odor smell too it that was awful. Outside do that overall room was clean.
Leisure Family_with_children
8/10
Excellent
30 Nov 2025
Dana
The room was nice and gave us what we needed. The small sink in the kitchenette was great. The bathroom could have been a bit larger.
Leisure Family
8/10
Excellent
14 Nov 2025
Shavon
Stay was 4/5 stars. Will definitely stay again
Friends_and_family Family
10/10
Exceptional
27 Oct 2025
Wendy
Clean room friendly helpful staff fresh breakfast
10/10
Exceptional
25 Oct 2025
Algernon
Location
Leisure Self
4/10
Poor
23 Oct 2025
Charles
The breakfast was much better than what I typically encounter.
Self
6/10
Pleasant
23 Oct 2025
Irina Sarah
Had to change rooms because the 1st room had nasty stuff all ove the base of the bed abd floor.. 2nd room needed a clean top cover which i went downstairs and got a new one and replaced it. The manager on duty was the best!!
10/10
Exceptional
19 Oct 2025
Keiara
When my family checked in, we were greeted by Jeffery. He was very welcoming and made sure we were taken care of at check-in. Also, it was nice, after a travel day and long day at Carowinds, to have the pull out sofa already turned down. I personally thanked the housekeeper for doing this. We stay in numerous hotels across the country and this was the first time this was done. We will definitely return!
Friends_and_family Family
8/10
Excellent
10 Oct 2025
Edward
Ok
Friends_and_family Friends
4/10
Poor
03 Oct 2025
Ronald
Hotel is rundown and smells of mildew.
Business
10/10
Exceptional
29 Sep 2025
martin
A hustler a gigolo Paradise staff extremely nice low police presence with highly recommend anyone
4/10
Poor
27 Sep 2025
Glenn
This was not a great experience. It was okay but just. The crowd was pretty bad. Some weirdos roaming around. I didn't feel all that safe at times. The room was small and especially the bathroom was very crampted. There was no luggage cart available when I went to check out. They had all mysteriously vanisned for an extended period of time. Had to use a laundry hamper with broken wheels with the desk chair. Pretty awful. Oh and I didn't mention the prostitute...
Self
6/10
Pleasant
26 Sep 2025
Tinashe
In a convenient location.
Leisure Friends
8/10
Excellent
22 Sep 2025
Kimberly
For the price it was good. The bedding was clean and breakfast was okay.
8/10
Excellent
21 Sep 2025
Damian
Overall Good stay
Friends_and_family Family
2/10
Poor
21 Sep 2025
Alexis
Place is a dump. Old tv cant stream . Dirty top security lock busted off from oitside
10/10
Exceptional
26 Aug 2025
Amy
Staff was beyond amazing!
Business_and_leisure Family
10/10
Exceptional
24 Aug 2025
Catina
Was very pleased will definitely book there again
Leisure Partner
8/10
Excellent
23 Aug 2025
Michael
The staff was extremely helpful and courteous. The building is dated but the price is a great value.
Leisure Partner
6/10
Pleasant
19 Aug 2025
Jana

Nice staff, shabby and dirty hotel

The room isn’t very clean. There was a cockroach in the elevator.
Friends_and_family Family
4/10
Poor
17 Aug 2025
Baylee
Booked king room with pullout sofa bed. Pullout sofa bed mattress was disgusting. Stains all over it.
Business_and_leisure Family
10/10
Exceptional
06 Aug 2025
YOGESH
Very convenient
Leisure
10/10
Exceptional
24 Jul 2025
Melissa

Comfortable Hotel at a Nice Price

Very clean, spacious room. Comfy beds. Yes, as others stated, the pillows are small/square, but you get 4 per bed, so it wasn’t an issue for us. We were only there one night, but the area seemed very nice w lots of restaurant options. Close to Carowinds. Would stay here again.
Friends_and_family Family
10/10
Exceptional
19 Jul 2025
William

Great family hotel close enough to Carowinds

Nice place and close to Carowinds for our trip there. Spacious room and clean
Friends_and_family Family
2/10
Poor
13 Jul 2025
Rebecca
It was very unfortunate how dirty the rooms were because the location is perfect. You have dining and activities right nearby. The rooms however were disgusting. I found mold in the mini refrigerator and on the lamp shade. The bed sheets were also dirty and the couch had a massive hole in it.
Leisure Family_with_children
10/10
Exceptional
11 Jul 2025
Maria
PERFECT
Business Self
6/10
Pleasant
09 Jul 2025
David

So So Comfort

The hotel is a bit run down and could use some updates to refreshen the rooms.
Partner
2/10
Poor
07 Jul 2025
Juan
Filthy inside and mariguana smell everywhere.
Business Family
6/10
Pleasant
01 Jul 2025
marsha

Unfriendly staff

The two gentlemen at check-in counter had zero personality . Not that I want a band playing at my arrival but a simple smile would have been nice. The one gentleman spoke so low I could barely hear his instructions and I had to keep asking him to repeat himself. Made me feel really stupid. Coming and going by the front entrance these guys never greeted anyone and just looked extremely bored! Being in the customer service industry myself , my thought was these guys need to go ……..
our stay was comfortable. breakfast was just ok…..
Friends_and_family Friends
10/10
Exceptional
28 Jun 2025
Erin
Lovely hotel. Definitely would rebook.
Leisure Friends
10/10
Exceptional
16 Jun 2025
Fethi
Thank you
Leisure Family
10/10
Exceptional
15 Jun 2025
Jeffery
The Area
Business_and_leisure Partner
8/10
Excellent
14 Jun 2025
Aisha
Good
6/10
Pleasant
14 Jun 2025
Yulia
The hotel is ok for the price. It’s a bit outdated but I guess it’s fair for the price.
Leisure Family
4/10
Poor
13 Jun 2025
Gabby
The hotel was in a good location with restaurants and the mall close by; however, the hotel smelled like cigarettes as soon as you walked in. My non-smoking room also smelled like cigarettes. The guy that initially checked me in at the front desk seemed like he couldn't have cared less about his job and definitely didn't have the sense of hospitality I feel that you should have when checking into a hotel. My room was missing a shower curtain and the microwave did not work. This hotel could definitely benefit from some upgrading and a good deep clean to get out the smell of cigarettes that seems to permeate through the whole building and rooms.
Business Self
10/10
Exceptional
13 Jun 2025
Lynn
Check in was smooth. I was impressed more by the way staff helped person ahead of me too!
Friends_and_family Family
2/10
Poor
08 Jun 2025
Charla
Booked this hotel due to its 8.4 rating on Expedia. Arrived at 10pm expecting a smoke free room. Room clearly had been smoked in, front desk said there were no other rooms and gave us some air freshener. Went to make the pullout bed, and there were no linens and the mattress was filthy. Would never recommend staying at this hotel.
Leisure
6/10
Pleasant
06 Jun 2025
Verified traveler

One night Only

We only stayed 1 night. The room was booked because it had a sleeper sofa so my kids could have their own space. However, when I pulled out the bed part of the sofa it was full of dirt, crumbs, and stains. Also, there was not any bedding for it. The sheets on both of the beds had pet or human hair on them even though the first apperance of the beds were nicely made. I asked the desk for clean sheets and was given the wrong size and the also had hair on them. The room also smelled very musty. Breakfast was not stocked and the juice machine was broken. However the biscuits and gravy were good. The location was good. Not far from the I-485 Blue Link Station to take you into the city for a football game, basketball game, concert, or to hang out downtown Charlotte.
Friends_and_family Family
8/10
Excellent
01 Jun 2025
Ryan
Good hotel located on Beltline. Served our needs perfecty
Leisure Family
2/10
Poor
29 May 2025
Kathryn
I am not that picky of a traveler but this place was not what I expected at all. Bathroom was awful - extremely low toilets and seat was askew and ready to fall off. Shower wall with faucets looked like it was ready to pop off. Hair dryer didn’t work nor did phone to call front desk. Went down and they had no hair dryers . Also no extra blankets or pillows. Was definitely not a place I would stay at again
2/10
Poor
28 May 2025
helen
The lonby was dirty and smelled like marijuana. The room was dark, very little lighting. Bathroom tub looked like it had not been cleaned. There was a hole in the wall by the bed. Very nasty
Business
8/10
Excellent
27 May 2025
Stephen
Great stay and great price
Leisure Family
8/10
Excellent
26 May 2025
Joniecia
We would come back. The breakfast was good, the room was clean, and the staff were very friendly. One of the staff went over and beyond to help us. The alarm went off due to someone burning something, at least we know their fire alarm works. The only thing I do recommend is updating the property. Our toilet really needs to be updated, rust all over the bolts on the seat, and the tub needs to be painted.


Leisure Family
4/10
Poor
25 May 2025
Chaitanya
Room is neat but kind of smelly when we enter.
Door dead bolt is broken and also after we close the door and push it from outside its opening.
Saw good reviews in expedia and booked this hotel. Too expensive for the money paid.
10/10
Exceptional
25 May 2025
Heidi

Family vacation

Breakfast was very good. Ladies made sure food was there. Need big pillows in my opinion. Would stay again.
Friends_and_family Family
10/10
Exceptional
24 May 2025
Susan
Great location! Restaurants galore! Room is perfect as expected!
Leisure Partner
10/10
Exceptional
20 May 2025
Jim

Great Location.

Great location. Breakfast was excellent.
Hated the small pillows.
Partner
6/10
Pleasant
20 May 2025
Alix
I didn’t sleep just because the AC made a lot of noise.
8/10
Excellent
19 May 2025
Fran
The room was clean and the staff were friendly and accommodating. The bed pillows were small and square. I asked at the front desk for additional pillows and we were given 2 brand new standard size pillows. We did have a constant drip in our tub/shower. The common breakfast area in the lobby could use some new chairs as they were very worn. Overall, the stay was fine for a couple of nights.
4/10
Poor
18 May 2025
Tom
The property was completely overpriced and took advantage of the PGA tournament in the area. The room was in dire need of improvements from it smelling moldy, the deadbolt and locks were all cracked, the shower had no fan and because of a poor shower design, water would flow over onto the floor. Because of this experience I cannot recommend this hotel; it's a shame they charged $400/night for a $75/night room.
Leisure Partner
2/10
Poor
17 May 2025
Kari
Upon arrival, we were given a room that reeked of old cigarettes (non-smoking room). I spoke to the front desk, and he was more than willing to move us. However, around 10pm there was a bang at our door. The room we were moved to was apparently assigned to another guest who was attempting to get in. We spoke through a closed door and he was going to speak with the front desk agent to get re-roomed. We were asleep around 11pm with two children and there was another knock at the door. We spoke again through a closed door and it was another person (employee?) who was questioning the room assignment. This was completely uncalled for, as it scared us and the kids.

On top of the overall smell of old cigarettes throughout the hotel, and the inappropriateness of the knocking TWICE at the door, the room was old, dingy, in desperate need of updating and did not overwhelm us with cleanliness. Will be speaking to corporate about our experiences.
Leisure Family_with_children
10/10
Exceptional
16 May 2025
Angela
Great rooms. Close to everything.
Partner
10/10
Exceptional
15 May 2025
Elena
Clean, safe, great beds.
Leisure
6/10
Pleasant
15 May 2025
Kadejia

Just cool

It was alright. Not the best, also not the worst. Staff was cool.
Friends_and_family Family
2/10
Poor
10 May 2025
Leslie
Had to switched rooms three times to get a clean rooom third room the lock was Broken
Business
10/10
Exceptional
29 Apr 2025
Javier
It is on agreat location, there is plenty of places to go eat and to shop around.
Leisure Family_with_children
10/10
Exceptional
27 Apr 2025
pamela
The bed needs to be replaced !
Friends_and_family Family
8/10
Excellent
20 Apr 2025
Patricia
Quiet
6/10
Pleasant
17 Apr 2025
Mari
Clean property, staff welcoming, complimentary breakfast
Leisure Family
8/10
Excellent
15 Apr 2025
Shakara
Good
Business Family_with_children
6/10
Pleasant
13 Apr 2025
ABINAV RAO
Good
6/10
Pleasant
11 Apr 2025
YUNRU
This property is next to the shopping plaza which is very convenience. However, the hotel has a kind of smell around the elevator area and I am sensitive to the unclean airconditioner. Maybe the filter needs to be cleaned.
Business Friends
2/10
Poor
04 Apr 2025
Christen
The manager on call was so nasty and rude. She handed me a plunger and told me to fix my own toilet because I over flowed it! Her words , she also told me she would put me out with a 2 year old at 1am!!!!
Business_and_leisure Family_with_children
6/10
Pleasant
29 Mar 2025
Kenneth

NOT an 8 star location...

Hotel is run down. Our room:
*Torn carpet
*Cracked toilet tank cover
*Ripped curtains
*Burned out light bulbs - 2
*Heating unit cover broken off
*Scratches and dents in ALL of the furniture
Partner
10/10
Exceptional
25 Mar 2025
Aldace
Great time
Partner
10/10
Exceptional
25 Mar 2025
Tanaysia
Rr
4/10
Poor
21 Mar 2025
Shante
So the staff was great, kind, sweet and attentive. However in the room half of the things were broken, we chose this option because we needed the sleeper pullout and it was completely unavailable which made for an extremely uncomfortable stay.

The breakfast was 6.5/10 in terms of what you’d expect for an included breakfast. Gym is 4/10 of what you’d expect. Noise level was loud between the pipes and the other guests blasting music it was kind of intense.

I would not recommend
Leisure Family_with_children
4/10
Poor
19 Mar 2025
Danie
The front desk clerk, a guy on evening shift, was very polite and showed good hospitality. This place needs to be knocked down and rebuilt. It’s “clean” but it’s disgusting because things are broken and look dirty bc there’s rust and mildew. TP roll holders broken and almost sliced my finger. Furniture old and dirty, doors cracked and broken. Smell all over is old and musty and elevator is broken down.
Leisure Family_with_children

Location & surroundings

Comfort Suites Pineville - Ballantyne Area
10415 Centrum Parkway, Pineville, United States

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Comfort Suites Pineville - Ballantyne Area

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